McDonald's in Redcar and Cleveland

Staff really need to be taught how to double even treble check orders, delivered completely the wrong order despite the right order being on the receipt, it takes seconds to ensure they’ve put the right food in the correct bags/the right receipt on the right bags, when contacted they fob you off telling you to ring Uber which is ridiculous they didn’t pack the bags or prepare the food.

Don't do it. Only stopped here to go to the loo.

Not really sure anyone uses Mcdonalds for the atmosphere, however out of the 2 staff we were served by, one was great (Claire) the other not so. Food was standard, all be it sloppily put together

sort your icecream machine out every time i want one it’s off

Some of the window staff are amazing and some could not give you time of day

I ordered a Big Mac meal with coke and a double cheeseburger with bacon meal with coffee, it came to £13.08. It was to go and I live 15 minutes drive away. When I got home all I had was a Big Mac meal with coffee. All of this was cold not cool not warm, stone cold including the coffee. I’ve been here before there is only one young lad working that actually smiles and is helpful, the rest are pretty miserable. Do McDonalds actually do any quality control on their outlets?

we waited 20 minutes for takeaway food as there were 2 staff members, food was made wrong and falling apart. Never leave reviews but it was so bad

Waited 35 minutes for breakfast and it was awful bad custermer service

Affordable price and friendly atmosphere here Parking and toilets are available. Dine in and take-away are too available. Kids friendly and menu adds upto it that's really great 😃. If you near by take a walk in and enjoy 😊

Love it here. Always clean. The ordering machines work, staff maybe young, but so polite. Always makes us smile when the Ghostbusters 👻 car is in the car park. One of the best outside seating areas in a McDonald's.

Waited absolutely ages for food, the drinks which were milkshakes and Frappé were all runny and melted, obviously done long before the food, twice this has happened in the last 2 weeks, if you complain you just get the manager arguing with you 🤷‍♀️ (from personal experience)

Amazing and efficient team!! Managed to provide a last minute big order of 80 burgers within 20 mins to feed a very hungry and tipsy wedding party!!! Big thank you guys from Atul & Ellie wedding crew!!!

Wrong order for the last 5 times

Basically ordering a pick and mix the amount of times they get the order wrong

Tom is a superstar goes above and beyond to make people happy. Always a pleasure to come in when Tom's on shift.

The closest to Whitby, 17 miles Great place for a stop.

A very clean mcdonalds with lovely friendly staff

Ordered on the click and collect service. Didn’t have to wait very long for our food to come out, nice and hot too. When opened one of the Happy Meal boxes there were only 3 chicken nuggets instead of 4. We went in and made the staff aware. They were so apologetic and gave us another Happy Meal to go with the original! Really wasn’t expecting that! One very happy little boy who ended up with 7 chicken nuggets. Mistakes happen, the important part is how it’s dealt with. Great service guys.

Thomas was a pleasure to be served by, lovely chatty lad with a big welcoming smile. An asset to the company.

Orderd at order point payed by card. All order ready in 10 mins.

Very slow. Ordered 3 x regular meals at drive through and now sat in car park for 20 minutes as I type, waiting for food, along with several other cars. This is not a one off either. Another annoying thing about this Mcdonald's is they have a tendancy to serve multiple cars on one lane of the drive through, leaving the other lane waiting. Consistently poor.

How hard can it be to get a simple order of 3 cheese burgers and 3 fries right but unfortunately they couldn't. But when you drive home and the order is wrong they ask you to drive back .unbelievable.

Worst McDonalds in the area! If the staff member who owns the ghost buster car isn't there you're guaranteed terrible service. Turn around, I would rather drive to Redcar. Always slow, always cold, always wrong. I don't usually leave reviews but today my daughter's cheeseburger didn't even have the top of the bun on it. However... if the previously mentioned staff member IS there you will receive excellent service with a smile. Maybe the rest of the staff should take notes.

It’s a shame there’s no Instavolt in this McDonalds

Top service by the tall young man with glasses (wasn't able to read the name badge) came straight over and asked if I wanted to place my order at the counter. Sorted very quickly. Gave me a number said he would bring my food over. In a short time food was delivered to the table. Got sauce as well. Best service I've had at McDonald's This is on my motorcycle route to Whitby from York. Will definitely call in again

Very pleasant staff at this busy McDonald’s in Skelton alway helpful & friendly

Some days spot on, other days cannot get plain cheeseburger right Slow drive through

5**** IF (I should know the name) it's 5 stars every time if the man with the ghost busters car is in. What a fella.. he really makes the place, it's worth a visit just to witness his exceptional customer service! And general posative approach Whenever I go (more often than I care to admit) if he is in. the place appears to run like a Swiss watch.

just eat and Uber always cranking up the wait for FASTFOOD haha.

Waited 27 minutes for a drink a mcflurry. No staff on the till or available to help resolve the query. Another customer was waiting 30 minutes for two cheese burgers. Supposed to be fast food!

If they get it wrong, they're amazing at correcting it to be fair. Best mcdonalds around by far. Normally everything is as it should be and the manager is spot on!

Order took ages but food was alright! The employee who took my order did an excellent job and was really nice!

Staff at drive in too busy playing on phone to take my payment. Charged for an extra toy in happy meal despite asking for 1 or receiving it. Food just rubbish and greasy, don't use this place but came as a 1 off, disgusting never again.

Delicious burgers and chips. Good customer service

Absolute idiots working in the skeleton McDonald's how hard it is to send the correct items no wonder people slag off the workers unskilled lazy idiot workers

Uber told me I should leave a review! I ordered a McDonald’s before I started my break to start my tea break yesterday via Uber Eats for myself and my dad. I wasn’t in the area and I wanted it to be on the way to my home by the time I got home. I don’t get much time on my breaks and I was starving. I text the driver once it said on the app they where collecting, I asked him if he would ask the staff if everything was there because lately in store and delivery I’ve had loads of issues with items missing and giving them chance upon chance I was disappointed. The driver said it was not a problem, he said that a manger told him that he had put it together himself and assured him that everything was there. The bags were sealed on arrival and I thanked the delivery driver. When I opened the bags my 2 large fries were missing and my share box of cheese and herb melts were too! 😡😡 Not only was I really annoyed that my food was missing but what I did get was inedible and tasted nasty 🤢 I wasted my money again! I was annoyed that the delivery driver was lied too. Because of the amount of refunds I’ve received I was unable to get a refund for my food this time. NOT HAPPY AT ALL

I use McDonalds quite a bit and as I was in the area I used this branch. Amazingly tho the same meal I always order so I know the price with no extras (double cheeseburger with fries & 6 nuggets) I was charged £8:17 so asked why and was told by first person. Prices must have gone up ? Second person I asked just shrugged his shoulders & third person just said same as first ohh prices must have gone up ? Shouldn’t all branches charge the same ? Lack of help or interest was disappointing so will not return.

Good atmosphere, better view outside.

I am furious!!!!! I’ve just been for a nice 15 minute sun bed and think I’ll treat myself to a McDonald’s. Little did I know when I got here I would be waiting almost an hour for a single burger. Shocking behaviour it has really ruined my day. It will take me a long time to get over this as McDonald’s is usually my go when I want FAST food.

Tight parking space Quick bite for Redcar

THIS IS A FANTASTIC McDONALD'S. Food, a good example of what the company can do. Exceptionally clean, quick service and staff more that helpful, especially the guy with the Ghostbuster car who went out of his way to see that our experience could be as good as it could be.

Generic mcdonalds there all pretty much exactly the same nothing special, personally the didn't miss anything in my order and I got it very fast but you pretty much allways do at mcdonalds...

Clean ,plenty of seats, food same as all McDonald's tastes fine, but again like all McDonald's the food is never hot.

Called in to eat in last night. The burger was good, but why do they serve cold chips.?

I was thinking of giving up on eating at Macdonalds after several poor experiences at other venues lately. Skelton has restored my faith. Food hot and freshly cooked and my regular hot chocolate was back to the delicious creamy chocolatey drink I thought had been forever substituted for the watery brown slop I’d been served at other macdonalds. Great clean venue too. Thank you!

Always half of resturant is closed. Not as clean as other mcdonalds. Staff are friendly enough but always better at drive through

Staff are lovely helpful, and the service was quick

Good burgers. Like any McDonald’s.

spent £20 here today, not only do they get the order wrong delivering it, but then expect u to drive to mcdonald’s to get what yr missing, does this not defeat the point of delivery?? Especially when u cannot drive and trying to get a refund is an absolute joke all because people can’t look at an order and put the correct food in a bag !

Probably the worst service I’ve ever had in a McDonald’s. 23 MINUTES for a table service for two Big Mac meals and the restaurant was seriously only one-third busy. Grizzly response from the manageress when I queried after 15 mins. Guess where we won’t be coming again.

I like McDonalds. When the staff get it right, it's a good place for breakfast, not flashy, just reasonably decent food at a competitive price. I emphasise the bit about getting it right because if you order anything that requires an amendment, I'm always on tenterhooks until it arrives. In the past two weeks, I've visited three different McD's and ordered the same breakfast for my wife and I. Two establishments got things wrong, but good old Skelton delivered exactly as ordered. I'm writing this review (based on last weeks visits) as I'm awaiting my breakfast in the Skelton branch. Guess what, yes that's right. My order arrived wrong. I HATE MCDONALDS AND EVERYONE WHO WORKS THERE! Weeeeellll, I've been back to my beloved Skelton branch and my order was perfect. ALL IS FORGIVEN.

This is by far the worst McDonald’s in the north east, chips are always shocking literally not even cooked properly at all. Also always half a box full, burgers always look like someone’s had an arm wrestling match on top of them thrown together again cold, they have no care for the food that goes out to customers and when your paying 20 quid for food for two people you expect it to atleast be edible. I think it comes down to the staff that are working there couldn’t run a bath let alone a McDonald’s just no care for what goes out, if you take anything back they give you attitude like said they just don’t care Avoid this place

this is an amazing place would highly recommend and the food is very nice food and it is good for cost because it is quite cheap

The food here is quickly served but the flavor of the chips is inconsistent and often they may be flavorless of mildly cold. The environment is clean and nice. The customer service is nice

There are dotted around the country some Maccies that are a cut above, this is one, polite staff, fast service and clean and tidy. Lack of Deliveroo peasants certainly helps.

Seen one, seen them all. Table not cleaned, waited 25 minutes for meal. But as in most, staff so polite and helpful. Many thanks to the young man who went searching for our order.

Got wrong order then got ask I'm I shore it is not my order

My Big Mac yesterday, now I know they’re prone to mistakes & missing items etc… but I’ve never seen anything like this, surely someone was having a laugh?? 😂 you can’t get it that wrong, who put that in a box & thought it was ok!

Nearly all the time food is missing and to get a refund is more of a hassle than its worth won't be back. Hopefully we might get bk or subway soon as they have a monopoly over the people with piss poor service

Can be a bit of a long wait at core meal times and sometimes like anywhere mistakes sometimes can be made, but all the staff are extremely professional and will bend over backwards to ensure you leave the place happy.

Got mcdelivery to local skate park... delivery driver was top notch, thanks Lenin, you're a star 10 out of 10

Nice food for a McDonald's friendly staff

First time I've actually got a McDonald's an it's been too hot to eat... 😊

Very busy when we visited. Food was luke warm and the order was wrong..but soon rectified

Ordered on the app , great service .

nice clean with friendly staff, shame the manager stood talking while my coffee sat on the table next to her.

As good as Mcdonald gets... Always... 🍔🍟🥤

Ordered a double quarter pounder, it looked very sad, one slice of pickle and I only just found a piece of onion. None of the sauces I selected were delivered, not the drivers fault, packaging is nicely sealed, so McDonald's being lazy or useless? (This has happened numerous times before). The Apple pie had a discard time of 15:48, my (phone app) order was around 6pm. It is so nice to see they are keeping such high standards at the Skelton McDonald's.

Always get orders wrong and for fast food it’s extremely slow.

Super friendly & attentive staff

Staff were amazing, hot food freshly cooked, very clean toilets.

Check your order , seldom get it right, food it ok tho

Got to be the worst food the worst service and IS most definitely the worst McDonald’s the Teesside avoid at all costs

Used the drive through ordered a double bigmac nd got a big mac in 2 boxes evertime using this drive through something is aways wrong or missing suppose the profits have to come from somewhere 👎

By far the worst McDonald's I've been to.

Staff are sound foods orite service is slow sometimes

Used the drive through twice this week,a missing item in my order both times. Not charged for it first time, charged the second. The food we did get was fine.

Got our order completely wrong and the person who takes your order was very down in the dumps

Who doesn't love JoJo? Absolute asset to your corporation

It is never great experience going here. They always get the order wrong and food is always cold. Very bad service

The service is terrible and the staff are really slow. Better of going to the drive through as they seem to prioritise this aswell as uber/just eat orders.

Servers are really not that friendly, especially if they have got your order wrong

Normally very good. But tonight the chips were not good. Chewy 🤷‍♂️ This must be the cleanest McDonald's I've ever been to.

Nice restraint clean and tidy service a little slow more focused on the delivery orders than the customers in the store Went back to this store on bank holiday afternoon and was so disappointed the place was still clean and tidy but the waiting time was shocking I don’t think it can be known as fast food we ordered our food and waited 23 mins for our order to be completed we will not be coming back to this store again sadly until it improves

Worst McDonald's I've ever been to

Skelton McDonald's has some great staff. The app makes it a lot easier too.

After a long and emotional day and a 4 hour round trip and no food all day I decided to pull into my local McDonald's around 8.45pm I really fancied trying the new steakhouse stack with fried onions and crispy onions rings imagine my disappointment when I bit into eat no fried onion no onion rings just raw red onion and I had to sit and wait in a bay for them to bring it out I would of expected with waiting for it to be right I just looked like slop in a box and tasted the same

Ordered the crispy chicken burger for my son paid extra for added cheese ,bacon and ketchup. Had our food order brought to the table. There was no cheese or bacon on his meal so took it back. 5 min later was given the same burger with the cheese and bacon added to the original burger. In the meantime my order was going cold manly my 🍟. Then when I got back to the table their was that much Source been added to the burger we had to use 4 napkins to remove the excess Source as it was just forcing the bacon to just slop out of the bun. It was a mess!!

Sent wrong burger and refused to change it even though I have an allergy to cheese. Tried blaming delivery driver who was lovely. Usually its missing items but now out of pocket and if I didn't look could have led to serious problems, but they understand.....

Only leaving a 1 star only because you can't give half a star as food was shockingly bad Frys tasted like the where made out of cardboard also I orderd a large strawberry milkshake and it was only just over quarter full I would of orderd a small if that was the case. Its not the first time it's happend I've never had this problem with any other McDonald's

Slower than dining in a proper restaurant. Fast food aspect is a joke.

All staff were helpful and polite and I have to say this is the cleanest McDonald's I have ever been into. The young man wiping down surfaces etc. never stopped, he deserves a payrise!! 10 out of 10 😁

Wasn't a great experience order wrong 3 times:/

Think this is the third or fourth Time this has happened do staff not get given allergen training. Burger no cheese get home open my burger has cheese on it waste of a trip

Absolutely terrible this is the second time in 4 days they get the order wrong missed 2 main meals off just had a 12 hour shift and got home and gutted for the kids what a shambles

It's what you expect from a McDonald's; reasonable food; fast service; chilled atmosphere

Called in for breakfast as I didn’t really wNt to wait I. A cafe for food. It seemed they was more interested in getting Uber and food hub out rather that the people in there. Waited 30 mins for food and we still had to ask for it

Would have been a 5 star review,but last 2 times I have come they have mucked up my order,what's is so hard 2 understand about double cheeseburgers with only cheese and ketchup,they don't seem to know difference between onion,gurkins and mustard,same reason why why I stopped going to redcar,improve it or I will stop coming here to and start to go to burger king

Ordered a Big Mac without all the extra toppings, cashier even doubled checked order to make sure and it was correct but when food arrived to the table it was not what I asked for at all, I suffer from autism so it was highly upsetting as i am a very picky eater so I’m not it sure I will be eating here again but I left the 3 stars as the chips were good and Diet Coke was the perfect temperature

Great place located near sea side