McDonald's in Basingstoke and Deane

a few minutes early but food was as expected. good job all round

my food arrived lukewarm and the coke had spilt so some of the food was wet and inedible.

food arrived cold. app kept saying 10 mins then when it got down to 5 it kept going back up to 15 mins again. very disappointed 😔

Good food and on time job done

Deliver driver dropped our drinks and food

The courier was very rude he did not leave his car he rang me and shouted answer the door now. I went to the door he was still in his car i had to wait a couple of minutes with door open. He finally got out of car and went to wrong address. Not good

Always on time if not early,never had any problems

Constant delay to order, cold food, and spilt drinks 🤷‍♂️

Food barely warm. Delivery good.

my other half was being really awkward and was not telling me she was running late. so I ordered the kids food.... they absolutely love it and apparently I'm the best dad( until mum comes home ) thank you for making me the bees knees (temporary)

couldn’t find my house and didn’t listen

My order has not been delivered

no lettuce in the burger half of my drink was spilled

Cold chips. Timing out, could not track delivery. Not the best order ive had from here.

time kept changing and ended up waiting over n hour. Food actually still had warmth when it arrived though so that’s brill

Food was hot and it was so good thank you x

Nice man that delivered the food

my order didn’t arrive until an hour later, my food was cold, and there was an item missing. Not happy

Food was alright Long wait for food

Delivery driver was lovely and very sweet ❤️

food completely cold and dry plus a delay of over 2 hours. unacceptable. for this I request a refund.

The food i had a breakfast wrap was disgusting. Tasteless. Never again will I waste my money

food took ages to get here, the drink was spilt and food is cold

Time kept changing. Took over an hour from ordering to delivery as restaurant were “prepping” food (but in all honesty how long can a simple meal with no modifications take!?). Journey from restaurant to my home was extremely quick & cannot fault driver who even (begrudgingly) came up 2 flights of stairs as I couldn’t leave my child alone. It’s just a shame about the quality of the food!!

delivery driver found us on time

Order was place at 3pm for a 5pm delivery.Food arrived after 6pm

Fantastic deliery driver, very friendly :)

It took an hour for my order to even be accepted and prepared

Was cold & half my drink was missing!

Driver clearly went to opposite side of town to deliver someone’s else’s order first. Food arrived cold and falling out of boxes, ice creams were melted and spilt in bag so could not eat

Really poor. Order took a long time to deliver. The courier turned up before the app said it was out for delivery and all food was stone cold. Suspect the delivery driver was performing multiple pickups hence food was so cold and app times were not accurate.

My order wasnt delivered. Even though it saod it was

I order a large latte and ended up with 2 hot chocolate

My food was stone cold when it FINALLY arrived (the delivery time kept on being pushed back each time the app refreshed). Poorly made, presentation was clearly an optional extra that I did not select.

Nothing arrived. Been waiting for 2 hours, nothing on the app says there is a button to cancel nor to ask for a refund.

was estimated 15-30 minute delivery. It took an hour. Food was so cold like it had been sat but side for ages.

Fastest delivery I have ever had. Order was correct

I am writing to share my gratitude for the outstanding service I received today, 19th January 2025, at your Basingstoke Marketplace McDonald's. As usual, I visited with my kids, and while they were playing, my son accidentally bumped his head—an occurrence that’s common with young children. Despite the restaurant being quite busy, Laura, one of your brilliant staff members, immediately noticed the situation. She showed genuine concern, quickly brought a packet of ice for my son, and ensured he was comfortable. Her kindness and attentiveness were exceptional. Additionally, Soumi, the manager, approached us promptly with the accident logbook, handled the situation professionally, and ensured everything was documented properly. Both Laura and Soumi continued to check on us and asked about my son’s well-being, which I found incredibly thoughtful and reassuring. Their response and care in a busy environment truly stood out. Laura’s empathy and Soumi’s professionalism are a testament to the high standards upheld at your restaurant. Please extend my deepest thanks to Laura and Soumi for their exceptional service and support. They made what could have been a stressful experience into one where I felt truly cared for. They are both a tremendous asset to McDonald's, and their efforts deserve to be recognised.

Burger was very dry. Needs more sauce.

Was the best delivery service in a long time that I didn’t have to go look for my food because the driver couldn’t find the address

This did not arrive. I want my money back TODAY

We ordered at half 5 and it came at 8

Never turned up, first order cancelled 2nd order says delivered but didn’t come

Disgraceful customer service... if anything none existent. Two managers and not one knew how I could put a formal complain. And manager Primaya extemely disrespectful, awful example to her staff. I asked if I could be directed on how to make a complain and had a big tandrum and did not know how to deal with it so resorted to saying 'yes go and complain here is my name'. Don't know how this people are put in this positions when they can't even handle a customers request to put a complain. Disgusting service.

like was not enough that i must to wait 2 hours after i placed the order, all order was cold. i think was my last adventure with McDonald's

all food was very cold the coke and orange had leaked. So not happy at all

I used to work in McDonald's and this is one of the only ones I've visited in the past couple of years where they can actually dress the burgers properly. Nice clean restaurant and the staff were friendly, quick service and the food was hot 👍

Hospitality from Harman was fantastic, she serves customer with the smile always and quick with the service if we order anything additional. Food was great and hot as usual.

Fast service, if a little inaccurate at times

Missing items yet again!!! Only offer a refund, that’s great when one member of the family has nothing to eat

Food was hot and delivered on time

the chicken in my salad is still pink and the hamburger is stone cold.

food was cold and not that nice

I order approximately 9:45. The food arrived 2.5 hours later and was cold

Took forever for delivery,food was cold and we did niot received any ordered sauce.Nit

Over 2 hours I had to wait for my food. Arrived cold and poor quality. I won’t be using your service again!!

time kept changing, and my food was cold

Driver wouldn’t listen and didn’t go to the right house, also my drink was half empty and leaking everywhere

Food was cold and we waited over 1 1/2hrs for delivery

Great place to take our nephew for lunch. Great choice and good service!

My order was wrongly delivered, I tried to contact the restaurant literally 10 times. But no one answered the phone. Virtual assistance not helping this situation. No response from the store.

It took over 2 hours for a simple order to be delivered and the food was cold and soggy. An absolutely awful service from the restaurant! If it was thay hard to cook and fulfill a "fast food" delivery, why except the order! Disgraceful!

Great courier weather terrible

food was cold and rubberylike it had been warmed in the microwave, even my dog wouldn't eat it

only had half a cup of hot chocolate and the bag where the burgers and hash browns in where's absolutely soaking wet

driver was friendly polite and did his job properly

two meals had to wait two hours

I watched the driver go past my house only to go to the other side of town and then back to me, taking nearly half and hour to deliver cold food and a completely melted milkshake. Absolutely terrible?

Food was cold. Burnt bun & sausage & clearly re heated more than once before sending out

If it was possible to give 0, believe me I would. Apparently the order was delivered at 11.35pm when the store closed at 11p.00pm. It doesn't take 36 minutes to get from Market Place, Basingstoke to Old Basing, Basingstoke; possibly 15 minutes at a push. Also, how did it get delivered when there was no-one to ask for the code? This store is really starting to suck!!

the food was stone cold after waiting an hour and all drinks had leaked through the bag

Very happy with the prompt delivery

stone cold food, absolutely ridiculous

excellent, friendly staff good service no problem

delivery person was rude. no explanation for their lateness

Not sure what the driver was upto but he was all over the map. The burget was clearly thrown in the box and had been deconstructed. All food was cold chips were emptied into big bag before putting burger box in, milkshake was close to defrosted.

ordered food at 17:10 turned up at 19:00

The diver never delivered my food and took off with it

Once again food was cold as courier was sat at restaurant for 45 mins.

the food was cold when it arrived, not even warm, stone cold and was pleasant

Drinks delivered upside down and then leaked out everywhere through my housr

All the food was stone cold. Drinks had leaked out so bottom of the bag was soiled. Then the drinks themselves are completely flat.

Food was over an hour late. Everything was cold ! Unable to eat! I except a full credit for this meal. Service was terrible

I don't think jus eats gives a dam this is happening so often that jus eats makes it sound like it's the customer fault because they have to complain more often than they'd like to my complaint is against jus eats for ignoring so many customers of the bad service you get 70 per cent of the time shame on you

Everything was cold and not enjoyable

Was in your store today. Freezing!!! I think you have good budget from your earning to be able to instal a proper heating specially for upstairs.

A good Mcdonalds. Easy access from the car park. Large seating areas. The app worked well here. Ordered before arrival, specified a table. Food delivered to our table efficiently

Driver couldnt find the address so called. Good customer service 👍🏼 food stilll hot

Driver was really friendly and fast

Completely wrong order, all went in the bin

a pretty good mcdonalds, though its proximity to a nearby school make any time after 3pm extremely packed. if you avoid these peak times however you get a nice experience with fast service

The food was cold and it didn't look or taste good all.

Place does not close until 11pm but staff were hastening to close sections and stack seats at only 6pm. The upstairs was already closed and with it and unacceptably, the main toilets. The disabled toilet could be accessed via the staff. Too many places are like this, minimal service, keen to anticipate closing time.

Both drinks had been spilt and food was cold

Been waiting 3 hours and still haven't got my food

The delivery driver had difficulty understanding the 4 digit code that I was telling him. I said the number slowly and clearly, but the driver was not properly listening to me and kept interrupting me so I had to say the code several times which was frustrating. I did try to show him the code to help him understand but he was not interested. I order a Diet Coke as part of my delivery and was given full sugar Coke. The delivery was on time and exactly as the app said.

Terrible driver deliverd food to wrong address doesn’t know how to navigate Basingstoke absolutely dreadful and just eat didn’t even give a refund or a reorder

food was very cold as it took over an hour to get to me

driver had dropped food bag, evident with only a qtr of the drink, and the food was very cold. first time using Just Eat.. shame really.

Food would have been great but due to extended delivery time and packaging it was stone cold, 2/3rds of drink spilt so much so that bag was split and bag of food was then wet too. Driver didn’t show great customer service.