Charcoal Grill in Basingstoke and Deane

I paid for the extra topping, but I didn’t get any! How much is it? 1 kg of beef? Why on a donor pizza there is less than hundred gram of donor? I paid £30 for my pizza I could buy a few kilo of beef!

The food didn’t get here till 10.30 pm when finally driver got here we turnt food away! As was much later than it said it would be!

Food missing again. Given this place too many chances but there’s always something not delivered. Driver doesn’t knock on the door, knocks on the window and expects us to go out.

Burnt meat.. cold chips … rank rank rank

ordered donner chicken and lamb only got chicken

portions tiny and food cold when delivered

Food was awful, cold no suitable for eating. Rang up for another order to be sent out. And still cold and burnt wrap couldn’t be eaten. Do not order from this place

It was delivered at 20.22 and was cold 🥶

my chips cheese had a hot food on them what impacted my ibs within seconds as I.am allergic to hot foods

delivery driver very friendly and apologetic but stil very late. food decent quality

Food was good. Had to warm it up but was very late

the best chicken tikka kebab I have ever had, the portion size was excellent. definitely value for money.

Doner kebab meat was very burnt and came in a tray swimming in grease, chicken wrap was super dry and large chips was no bigger than medium maccys chips. Poor experience and uneatable

Food has not been delivered and it saying it has. Has been over an hour???

the burgers were really nice but im sorry to say the chips didn't taste fresh they tasted like they had been cooked yesterday and put in the microwave

Food was awful ordered side salad got cucumber 😳

The driver knocked on the gate!!!!! Phoned to say we were not answering. How can you hear someone knocking on the gate? Both gates to the property are open. Food looked like it had been swung around. Would like to attach pictures but not available to do so.

Took around an hour from ordering, the wrap was tasty but the pizza was a little bit cold and the chips were very cold and inedible…..they went straight in the bin.

Amazing as always served more than i asked for i appreciate it.

All good with timely delivery 😊😊

Chicken and doner kebab was super greasy yet somehow dry as cardboard. Meat was inedible and burnt. Chips were somehow wet on the inside? Tasted like really bad mash. The spicy wings and the garlic mushrooms were really good though! The hygiene of the food is questionable. In summary, really great value for money, actually quite cheap and very fast delivery! A bit of roulette on if you get really good food or not

Wait 1.5 hr and then when I messaged on the app & said that the driver was still not here, they said give it 10 more minutes and they’ll be there. I waited then rang the restaurant. They were very busy and the driver was outside&he wasn’t 5 minutes later whilst still on the phone he’s telling me he’s there he isn’t but he walks around corner finally&it’s all freezing I told the man to give me a refund and he completely ignored me and hung up the phone&driver walked off, food not properly prepped

Ordered via uber eats, both of the kebabs were cold and the meat was rock hard so you could barley eat any of it. We ordered a 7” Hawaiian pizza for our son which for some reason came with pepperoni and mushrooms on it. Our son has a mushroom allergy so couldn’t eat it and all they offered was to remake it and deliver it within an hour. The kids 4 chicken nuggets meal came thrown in a box with a handful of chips if that and only 2 nuggets not 4 like advertised.

Food has been delivered to wrong address

my delivery never came, I have a ring doorbell and there's nothing on it, would like my money back

Food turned up freezing cold , and profiteroles where completely frozen was not happy at all

I ordered at 12pm with an estimated delivery time of 12.40-1300 but it didn't arrive. I thing complained on the app that's its late so it added another 15 mins but it still didn't arrive. I called them in total 12 times. Only once did they answer at 1330 to say its left and its on jts way. should be another 10 minutes. its now 1425 and I still haven't received my order. I cant cancel as they don't answer the phone and I am now cooking my own food. DONT ORDER

they said it was on its way but never showed up.

Every single time we order something is missing or wrong. Normally the drinks are either not there or wrong ones but this time 2 portions of chips are missing. We only continue to use as it’s the only place that will deliver to us because of address but it’s getting beyond a joke.

Barely warm on arrival and definitely reconstituted fish - flat and tasteless but had to eat it as it was all I had. Arrival time kept changing so delivery was ‘on time’. Only place that delivered vid and chips to my address. Wont order again, would rather go without, very disappointing.

Faster than expected but no problem.

I ordered a collection of a meal last night. I arrived 10 minutes after phoning to find my meal ready to go they also gave me a discount for collecting for £15 I received 2 doner kebabs a qtr pounder burger and three portions of chips the food was hot and fresh and tasty extremely good value would certainly recommend and will be using again

Missing items, deivery late and tried to call restaurant for second time, no answer, even after many many attempts

The chicken kebab had bone in it and totally put me of my food. The lamb donner swimming in oil. Waste of my money

The food was very tasty and we enjoyed it, it was only just warm but we do live quite far away

All our ‘hot’ food turned up cold. No suprise when it turned up late, 50 minutes after being out for delivery. The driver then had no change on her so I had to overpay for cold food. Very disappointed

Everything I ordered was either dry or overcooked

I have ordered chicken I have received something else , it was different meat but definitely not chicken, also I have tasty it and it was not good at all , sorry to say that, after one a bit I have throw it in the bin

Missing the drink and at that time way out of the estimated delivery time. Disappointed

Ordered for 5 people, the kebab was so greasy it had made its way through the paper, kebab meat was spicy, burger was undercooked, pitta was burnt, pizza is supposed to be cut but wasn't and apparently according to the store the kebab meat is meant to be spicy?? This caused a lot of upset If you've ordered via the app and you need a refund, you have to go via the app and not the store they won't take responsibility Would NOT recommend it to anyone!!!!!

Due for delivery between 330 and 350. didn't turn up until 440, by which time i had to leave. wife said food was cold by then. restuarant refused to refund claiming weather conditions. it was ra8ning. never again.

I am outraged with this service, I have placed an order over an hour ago, I had called the restaurant to advise them of my address and to confirm the delivery time which I was told would be from 11:50 to 12:15am I have still not recieved my order or any communication from the restaurant and we have called over 10 times without answer leaving me with nothing but the question of where is my food, where is my money, and where is the 2 hours I have spent waiting instead of making me and my families dinner. I am appalled at the lack of communication and the terrible service I have received. How is this place still running? Do yourself a favour and order from literally anywhere else.

Ordered half an hour before closing time, they still accepted the order and put it as delivered while not even bothering to send the food out and won’t even answer the phone to sort it out

Food arrived two hours late. Left on the doorstep, inedible what a sham of a place. How’s it even open

I need a refund. The original delivery time was 14:00. At 14:50 I sent a message to the restaurant. They then said it would be 15:00. At 15:25 I called to say cancel the order and refund me. He said I would have to contact Just Eat. Then, at 15:45 the food arrived! I refused it as it was too late for me!

Took my order never was delivered , scams stay away

It was never delivered, it’s fine if the restaurant is closed, but at least switch your orders off so that people don’t place non existent orders, just saves the hassle for everyone.

didnt receive the order n they marked it as delivered. no contact from restaurant. first time I ordered from them definitely my last time. could have at least called to say it wasn't coming.

Order never arrived, tried calling but no answer. Terrible service refund requested

food never arrived. restaurant didn't pick up the phone. no assistance offered at all.

Ordered as only place showing as open, however no order delivered. No one answering phones. May have just wasted some money.

Items didn’t arrive and no attempt was made to deliver them but I’ve been charged

My pizza and cheesy chips was cold and we sharing the same postcode

Missing drinks from the order.

Delivery was late. food was cold. salad order was wrong

The food arrived late and did not taste good...

Missing the chicken nuggets I paid for unfortunately

The food was good, but they forget my drinks.

Very generous servings of very tasty food!

i ordered the food at 8pm and got it by 9:45pm even that on the app they said they would deliver it by 9:05 max. they kept ignoring my calls, and now they rejected my refund request

Food came 30 minutes late and when the food arrived it was cold and the amount fat in the chicken kebab meant I barely had any edible chicken to eat! Pizza was so cold it was hard and I couldn’t eat it.

food is cold i wanted a nice kebab after coming out of hospital n it's cold n late

Not that late but I had to go out and if the restaurant had mentioned the actual time I could have looked elsewhere, not only late but cold.

Order my food, said it was delivered and never received my order

Never received my order!! Not happy at all.

I ordered a chicken wrap for my child and the chicken wasn’t even cut up into pieces it was whole. The food wasn’t warm when we got it and the sauces was just chucked on top on the meat in the middle it wasn’t put all over it so most of the meat and nothing on. Won’t be ordering from here again!

usually my experience with charcoal grill is good i got confconfused over my order it thought I put a garlic bread on and hadn't but they did forget my burger and cake and instead of helping me he hung up I have had to use more money to order what was missing and I doubt just eat will refund me i stopped using just eat because of things like this plus it was so late the lady on the phone said it was on its way even though it said delivered the whole experience was awful

Great food again, no issues. I did make a mistake when ordering online, rang them and they sorted before delivery.

service doesn’t even deserve a star i rang up as my order hasn’t arrived after the delivery time and i got told it’s on its way and hung up on straight away

nice food , big portions aswell

My order hasnt arrived and the restaurant are not answering my calls or communicating in any way very disappointed

I ordered kebab with chips and burger sauce with cheese. When received the food through uber eats there was a tablespoon worth of burger sauce right at the bottom. The chips were stale and the lettuce was bitter. The kebab was so dry and tasteless. Didn’t even want to give my dog any. The drink was the best bit because they didn’t make it. Absolutely shocking and do not recommend this place at all.

Cold & dry. Ordered tomato sauce for my daughter, no sauce. Paid extra for cheesy chips for my son, no cheese. Have to say the garlic bread, although cold, was nice.

The food arrived very cold and also soggy chips. Food arrived 15 minutes after the latest arrival time

Last order was not edible. We won't be back again.

food was meant to be delivered an hour ago still has not came we have called the restaurant s couple times they said it’s on the way. they have started declining my calls because it has not arrived and is very very late

ordered a 18" donner pizza with extras unfortunately there was no donner on it

Food was inedible, not sure what has changed, we tried it, then put it straight in bin. Lucky our order wasn't too expensive. We won't be back again.

over a hour late, it was cold, when we finally got hold of them they didnt care about the food being cold, she just laughed and said there busy

We ordered a large portion of chips but there were none delivered. The burgers were cold as well

Missing dip with the chicken pieces.no communication about late delivery until we chased. Quality very poor and would appear food was ready for a long time before being delivered

Order was late, not hot, no salad on my kebab , chips and salad. And asked for no bun on burger. Really poor.

I hate leaving poor reviews but we’re in the middle of moving and needed something cheap and cheerful. The food was warm at best and soggy, they stated a 1 hour delivery time initially and then after I rang the store when it changed to delivered and then sent a message also through the app it changed to an extra 25 min wait. All in all a very poor experience and we certainly will be crossing this store off our list.

Food was cold and unappetising when it arrived, an hour after the original delivery time. App declared food was delivered by the allotted time and it was only because I challenged the delivery though the just eat support that I got an updated time of delivery (30mins!) and the food was still a further 15 mins late! Couldn’t get through to restaurant to get updated time! Refused any refund as restaurant said they were sorry but just busier than usual - 1 free item missing too AVOID!

Didn’t get order right and cold as it was so late

I never got my order even though the app said it got delivered!

Food had not even turned up. The original estimated time was by 9:05. It still had not turned up by 9:45, after texts and calls.

Over an hour late and cold food. I will not be ordering again. I tried to call but no answer on numerous occasions

Never arrived and didnt answer repeated attempts to call them to find out why. Have had to see full refund via JE app.

the kebab meat was burned and to hard to eat

Second time I’ve ordered, absolutely delicious chicken wrap and chips. I’ll be ordering again from here - it’s so good, everything tastes fresh and is packaged up with real care. Can’t imagine there’s a better chicken/grill place in Basingstoke - 5 stars!

couldn't fault it, the food was great, the special kebab is a must, hot, fresh food, it's a winner

Food was v cold. Burger was squashed and chicken tikka kebab has split all into the bag and also was extremely hot 🥵 in flavour and wasn’t like tikka. Pizza was cold also and all the chips and wedges. They should not do multiple orders in one delivery as they don’t keep it hot. Takeaways are not cheap and it felt like a waste of money.

Was on time but food was disappointing

Second order from here now. Lovely food again and fast delivery despite me living a fair distance :) thank you

Tha woras taikaway l have seen in may live the foods was very very bad

Absolutely outstanding takeaway, you can tell when food has been cooked with effort and packaged up carefully for delivery - thank you guys, will definitely order again. 5 stars!

I was abit unsure about ordering after seeing bad reviews. However, my food was delivered on time fresh and delicious :)

Kebab meat was definitely old, feeling very nauseous

Order never arrived, restaurant does not answer the phone