Charcoal Grill in Basingstoke and Deane - Phone Number, Reservations, Reviews

If i could give this takeaway a minus score I would. Food was shockingly bad. Chips were dark brown soggy and disgusting. Lettuce in the burgers are about a week old. Their helpful chat person on the online ordering system told me that it’s quite normal for this to happen and for lettuce to discolour on hot foot. Absolutely not! This was old brown manky lettuce. Whole meal went in the bin and £30 wasted

The meat was burnt And not much of it,

food delivered early and it said to give delivery code but wasn't able to give it as driver didn't ask for it.

Seriously terrible. The polystyrene packaging had more moisture in it than the contents...apart from the chips which may have been dropped in a puddle at some point.

Food was over an hour late, multiple calls to restaurant and driver. When food arrives driver tells me it’s now £5 delivery fee or food is returned. The order states free delivery and have never paid delivery before. Paid extra for late and cold.

Ordered hasn’t even showed up said would be another 5 mins at 8pm still no food even thou it says enjoy your food what food nothing has turned up now nearly £20 out of pocket

Good food , was late but explained why & apologised. Would recommend

Ordered at 10:01pm its now 11:40 and still no food has arrived! Called 3 times and they stated they will call the driver… we live 15 mins away tops from this restaurant and still nothing.

I am disgusted with this, please where I ordered a kebab and it came with Pool of oil

i asked fir delivery as don't drive x

despite putting in the correct address, the order I made was very late. I called the restaurant and the guy who answered phone a man, who I could hear in the background. he eventually got back to me and assured me that the order would "arrive in one minute" (that is word for word what he said). I waited for a while and eventually a woman called me asking for directions and I had to guide her to my doorstep as if she had never been to Basingstoke before. The food arrived cold and inedible. 👎👎👎

Absolutely love this place, there pasty cheese and garlic bread is legendary, we've tried pretty much everything on the menu and never disappointed.

Food was late by over a hour. Food was cold, cans of drink were warm. Received wrong drinks. Extremely disappointed as I also received a bag of lettuce that should’ve been in my wrap.

Items missing. Overly greasy and unpleasant food. Probably the worst takeaway I’ve had in a long time. I wouldn’t order from there again.

Really disappointed with the waiting time was over a hour late

The food was 20 minutes late and when we phoned the restaurant and said we haven’t received our order they hung up on us (the man was very rude when this was brought up) when we phoned again they asked no details for our order just kept saying on the way even though the app was telling us it had been delivered. When we received the food it was cold and greasy, the meat was horrible and all burnt (like it was yesterday’s re-heated), the chips were soggy and cold. Very disappointed and unhappy

I didn't get my food where is it

poor quality food and everything was soaking wet ,didn't eat it all ,won't be back.

My order has not been delivered!!

Food was cold by the time it was delivered

Delivery was great, the food was meh. The burger patty were burnt the top bun was burnt. I didn’t receive one of my drinks the one that was supposed to come with my meal deal. It was for my fiancé because he a type 1 diabetic and we ran out of drinks and when I called the restaurant to have them redeliver he just told me no didn’t even receive a type of refund for it. He just said he will give me extras whenever I reorder from there. The kebab and fries were good.

pathetic, ordered a kebab on a Thursday night, not busy in town, so far it's been over an hour and still no sign of it, despite the app saying it's been delivered

Ordered mix kebab. Was told it's one size for £9 I got 2 pieces of chicken and a small handful of donner meat. Absolutely outrageous for £9 never seen a kebab so small and tasteless in all life

Absolutely disgusting food Please avoid

The food was absolutely disgusting

Absolutely trash don’t waste your hard earned cash here

Horrendous the delivery driver had to call asking me to direct him from streets away and even when he was ‘in view’ and I gave directions he was rude and kept saying ‘not my fault I don’t know this address!

It was marked as being delivered before it was. I had to walk into the street and find the delivery driver. It was quite literally the worst lamb kebab I’ve ever had in my life. completely dry ridiculously spicy, which is what it should not be..

Forgot an item but offered a refund Lovely food

Have not got food every time I called I got 5 mins gone past 12am still no food and still getting told 5 minutes

There’s a lot of bad reviews but I’m not too sure why. The food was warm and good tasting. For the price you pay you don’t expect Michelin star food but it’s decent quality and good flavour. Portion sizes are really good

DO NOT ORDER FROM THIS JOKE !!! ORDEEED AT 11 food arrived at 2am and no refund…. Biggie mistake you could have made! Idiots do not order

just eat. just not. tried for first time, sorry not for me. went in the bin. waste of money.

I ordered cheesy chips had got normal the burger was not even cooked completely terrible

excellent value for money.! tons of meat and the garlic mushrooms were hot crispy and tasty.

Very good order arrived at the with correct content. Well wrapted. Recommend it.

So I ordered Margarita Pizza Cheesy chips and garlic mushrooms Good value for money and very big portions. Majority of these folks complaining. Its not a 5 star restaurant 😂 Order wisely. If you are ordering cheap takeout.

Pizza and bottle of drink were not what was ordered

very nice and Friendly delivery guy

Food burnt and tasted disgusting had to throw the entire order away

not happy with the delivery service

Was absolutely delicious and I was very happy with my order thank u so much

So much food as always. Just short of some quality especially with the chicken kebab.. other than that all good.

I don’t normally leave bad reviews but this was just awful, we Ordered through just eat, it said that it had been delivered but it hadn’t. Called the restaurant and they said that when the order comes through they say it has been delivered straight away which I think is very wrong. I tried to be as nice as I could but they just hung up on me then the just eat order got changed to on its way and will be delivered at 3:50 it’s now 4 and still no updates.

cold food when it got delivered

Food came and was stone cold fries were soggy and disgusting waste of 17 pounds

I ordered exactly the same meal as last time but it came differently this time, I also ordered extra sauces that did not come, a bit disappointing as I really enjoyed it last time

Wish I'd read reviews before ordering

Lovely food, but they forgot my garlic sauce

Cold cans put on top of food and leaked all over it. Had to throw it out

Unfortunately order was 20 mins late. Restaurant were nice when I called. Food we had was nice but had the wrong dessert packed. Putting it down to a busy evening and traffic so would order again regardless. Previous meals have always been spot on.

Ordered cheesy chips with burger sauce and a chicken kebab wrap with chilli sauce. The chips were cold, no cheese and an abysmal amount of burger sauce, also asked for salt and vinegar with the chips, this was also not carried out. The wrap had no chilli sauce.

Fantastic if you love eating roadkill.

Food was cold, chicken kebab was mostly fat and through it in the bin the whole thing was absolutely disgusting won’t be ordering from them again

Great value for money really enjoyed it!

Food was awful. Had to throw away after trying it. Wouldn’t even feed it too my dog 😂 Good luck if you order

Over an hour and 15mins delivery time. Turned up cold,and basically inedible!!!!!, you can't contact them directly, and if you do and complain, they simply hang up !!!!!!, a totally useless business, save your money and go elsewhere !!!!!!!.

I had put a request in to the restaurant to say that my food hadn't arrived by 9pm, despite them saying that food had been delivered. They sent message to say that it would be here by 9.25pm. It still wasn't delivered by this time, so I rang the restaurant to be told that the food was out for delivery (I couldn't track the driver as it wasn't available). It finally arrived at 9.40pm. The food was lukewarm, not surprising really. I took screen shots as I asked for my money back

I asked for extra peppers..none delivered

absolutely crappie. cancelled one order

Over 45 mins late and arrived cold! DONT WASTE YOUR TIME!

I had the mixed kebab and it was all dry and crusty and burnt.Inedible which is a shame as I have had many doner kebabs before from here and they were always very very nice

Food was disgusting, full of fat! Totally uneatable.

Nothing to stop the box sitting on top of the pizza so half my toppings were stuck to the box! Won’t be ordering from here again

Ordered delivery, took an hour at not the busiest time of day. Arrived cold, pita bread was burnt and not cut so had to put filling in myself. Meat was full of fat and grizzle. Won’t be using these again.

3rd time ordering, first two times food was good, warm and tasty. Delivery late both times. I didn’t understand why the bad reviews, this time I now see. I waited 15mins shy of 2 hours for frankly a meal I wouldn’t serve my dogs. It’s a no from me.

No salad & garlic mayonnaise. Never mind try better next time.

Avoid this outfit, waited over 3 hours and they decided not to deliver. Won’t ever order with these clowns again, ruined our evening.

Order still not received used you so many times, called with an answer of will be there soon not good enough will not use in the future and request a full refund for non receipt

barely passes as a kebab. The worst quality I have ever had. For the price I expected good quality lamb shish. cheesy chips weren't very cheesy

I've been waiting outside for a full hour waiting for my food no one turned up just for my mate to ring me 1hour 10 minutes into waiting in the cold saying that it's been delivered and just for it to turn up cold

Didn’t even turn up with my food but still charged me!

ordered on just eat took over a hour to arrive food was stone cold and not cooked properly ordered cheesy chips and there was barely any cheese on them i’m not happy with the service at all i highly recommend you do not go here

Drivers are lovely, I had a tiny issue with my order but they sent a replacement within 10 mins. Can’t fault them

Very happy with whole process Food hot Polite delivery person Thank you

missing food order, rectified quickly though, doner meat burnt, chips not cooked, half the chicken pink, really poor will not order again

Missing order, part of a plastic bag in the chips that wernt cooked, doner meat like cardboard and half my wife's chicken pink. I can see why it has food hygiene of 1, needs closing down, what a waste of £30.

Worst chicken kebab I've ever had! Poor quality meat , not cooked properly and tasted rubbery. Sort yourselves out!

lovely food, yet was cold and late which is a shame as usually its a very good service

Possibly the worst kebab I have ever had. Thin sliced rubbery chicken. Tasted overly salty. It arrived deconstructed? Two mouthfuls and in the bin. Come on Charcoal Grill it’s chicken and salad in a pitta. Get better quality meat and salad and you might end up producing something good

Food was stone cold, dry and tasteless.

Worst food I’ve ever ordered - was horrific and the food was not eaten. I have images to prove this. I was disgusted at the food that was delivered to me late, cold and the meat was severely over cooked. I do not want a credit I want my money back otherwise I will never order from just eat again. Charcoal grill should be removed!

ordered pizza with tuna topping and got anchovies instead

Ordered a kebab for delivery... Disgusting. Over cooked and snappable lamb that went straight in the bin

Ordered Kebab & chips with salad Salad was missing from order

wedges were not cooked properly

fodd was late, bad quality and cold. I want a full refund

Food was not great. Especially the fish

Most of the meat in the kebab was either overcooked or burnt, and there was an extremely small amount of sauce.

Excellent service, food was nice and hot with a great delivery time despite been peak times. Would use again. Thank you all

Had to microwave the food as was cold but the flavour was good. Delivery arrived a little bit after latest arrival time.

My son enjoyed his kebab but my fish and chips was the worst I have ever tasted!

Chicken kebab was all fatty. Donner meat was dry and burnt. Salad was brown and watery. Asked for Mayo on both and both arrived with no sauce. Paid for 2 pots of B&Js ice cream didn’t arrive called the restaurant and was told “ah don’t worry we’ll send it out when you order another time” I demanded it so they sent out straight away. Have given them chance after change and defo will NOT order from here again. Absolutely disgusting service and food was rancid.

Absolutely Disgusting greasy burnt and rock hard *yesterday's left overs* i wouldnt feed this to my dog *NO I DONT RECOMMEND*

I’m drunk and starving, and would usually eat anything but can’t bring myself to eat this sorry excuse for a kebab! Honestly wouldn’t feed it to my dog, How Charcoal Grill still manages to hold a licence to serve (food) will be one of life’s mysteries 🤢

Was 35 minutes late a stone cold

food lovely loved the chillies in the salad

Meat was dry and the potions were small

i have not received my food even tho it says i have received it.

Absolutely disgusting food burnt and they did nothing about it