Festival Street Kitchen in Basingstoke and Deane

We went in for breakfast and ordered some breakfasts and some breakfast wraps. I had heard that they locally source their items. When my breakfast arrived, I was disappointed with what I had received for the price. The breakfast wraps arrived, and I wish I had ordered one of those as to me it represented better value for money. As the only difference between the wrap and the breakfast is the breakfast has a half of tomato and 1 slice of toast, the wrap obviously has a tortilla and a slice of cheese everything else is the same. The breakfast is £9.50 the wrap £7.90 The food tasted nice, my bacon wasn't cooked to my taste but that was my fault as I hadn't asked for it well done. The egg was undercooked. I would return but not in a rush to do so.

Me and my partner had the chicken katsu curry. Spoke to a Wonderful Chef called mich who made the special. Excellent customer service and shall me returning.

Took away the katsu for lunch absolutely banging. Mich served us with a smile as always. 10 out of 10 clean plate club. Wish I had taken a picture before but couldn't wait to eat it lol. Also the brownie was delightful moist and hit the spot.

I’m really gutted - used to love this place and always had delicious food. Ordered their daily special today - chicken fajita - to take away, got home and it turned out the food was charred to inedible level. Both my husband and I had the same, both tried to eat some of the food, but it was near enough impossible. Wasted £24 and won’t be rushing to go back.

We hired out FSK top room for a private function for my partners birthday as this is his favourite place to eat. The food was incredible, the staff couldn’t do enough for us huge shout to Terrance on the cocktails and organising the event for me he was outstanding and Danielle and Alex who let me decorate the room and bring a cake in. We had our own bar services upstairs which was so handy and the toilets on the same level all our guests had such a good time. We would definitely book again for an event Thank you!

Great food, huge portions, all cooked freshly in front of you. Never been disappointed with it.

Basingstoke struggles a bit in that a lot of the food comes from generic brand restaurants (Nandos etc). But Festival Street Kitchen is a bit unique in that it has delicious food but also has quite a lot of variety in terms of it's specials. Everything seems to be made with care. The venue has a very cool vibe too and is quite spacious. It makes for a good place to hang out in the evening, but we like taking our little one with us in the day. Would recommend

Came in today when they were just getting everything ready to reset for another busy night and I have got to say it’s the best jerk chicken I have ever had ! Service was great aswell. Smiles all round. Will definitely be back !!!

Ordered 3 things!! What can go wrong??? Missing items!! Don't order from just eat!! This company is run by idiots, service charge, delivery charge and just got told to report and get a refund, now my partner is munching my food 🤣 😠

Whilst in the area doing a bit of shopping we stumbled on the festival street kitchen. When walking by the first sight was a massive pan cooking up some sort or curry. I instantly wanted to dive right in, as a party of 6 we herded in to admire the menu. we took a few minutes and all had something different, my choice was the big pan Caribbean chicken curry and the smell in the air did not disappoint the staff were amazing and it really gives off an open air festival eating experience. I'm coming back again no question.

Absolutely love this place! Food is always great, in fact FSK has kind of ruined burritos for me a little, as when I've had one elsewhere it's just nowhere near as good as FSK! The delivery through Just eat can take a while with limited tracking, but that isn't FSKs fault.

Was better when outside but food is tasty!

Simply ignored by the rude staff, the place was very quiet too, they seem to float around lazily chatting to collection drivers. Not a recommendation from me

Took the family here to give it a go since the change to a restaurant style rather than the pop up. I had to chase the meals, drinks and sides ..half of which were left or forgotten about till the end of the meal. Main meals still good quality, sides could have done better at home. Service wise just doesn’t seem to work in the new setting.

The staff were so friendly and helpful, especially the guy whose name I didn’t catch! Really welcoming place :)

Hands down the best food in Basingstoke, very reasonably priced and staff that actually care. I cannot recommend this place enough

Ordered via an app. The food was absolutely delicious and nice, generous portions.

Consistently good. A fabulous local business.

Very friendly staff. Offered us a taste of Thai curry but we are vegetarians so had to refuse. I had 4 bean chilli which was very tasty in the quesadilla.

came in for a breakfast service was quick and very friendly lady’s on shift, definitely worth the money nice and filling, nice chilling music playing they was playing some absolute banger 80’s that had me actually singing along to. I will be back

Excellent food & service as always

The staff were extremely kind,it was everything you'd expect from a street food style restaurant. The homemade food gave an authentic touch to the overall experience. Michelle greeted me with a friendly smile, which added a nice atmosphere to the area.

Absolutely stunning food cooked by Michelle and friendly atmosphere definitely be returning

Came in for the breakfast service great food, friendly female staff overall a nice atmosphere will definitely going back again

Was highly disappointed with this place. My son was disappointed with his burger and said the place looked nice like a steak house the burger was poor and cold, same as us all. As for the chips they clearly were cooked prior, the fries were soggy yet black and smelt horrible. The burgers were cold. Our drinks came when the food came yet slammed down with the food after a good 30 minute wait. If we had known burger king was 4 units away we would of rather paid the money there for a quicker services, better customer service and the food to be crisp, better quality to be completely honest. Those fries where precooked then refried. The grease and smell was awful, you could tell most the food is precooked and for the price, I'd rather a microwaveable rustlers burger. Absolutely vile and disappointed

Had a brilliant lunch here today, ordering on the app was easy and when I arrived I could see the food being made freshly. Had a naked burrito and it was amazing! The bowl was filled to the brim and further! Kind staff as well who were very attentive

2.5hrs to arrive, stone cold and offered £4.11 back against a £17 order!!! Unacceptable

I came in with my husband for some lunch a few weeks ago. I am all for independent businesses and I want to continue to support this one which has been epic in the past. But this time, there were issues. I was served promptly and paid for my order. The lady wrote down my order on a piece of paper and put to the left hand side of the till. Other people had their orders taken in the same manner and received their food before me. All the while, I was stood at the front waiting for the order. A member of the team finally asked if I had been served and when I said, yes, a while ago, they rushed to find that particular piece of paper that my order was on. Once found, they couldn't be more helpful and quick with my order and were very apologetic. There needs to be a better ticketing system to make sure that people are served in order. This seemed hap hazard and unprofessional. The atmosphere was lively to say the least. Most of the noise was from behind the till. The team seemed to be having fun, which was nice to see. But there was a lot of yelling to each other. The big pan was BBQ tandoori chicken and was amazing. The portions were great. The nachos with chilli was tasty. But the nacho crisps had an awful lot of salt on them. So often you had a huge hit of salt, which stopped me finishing my meal. Lastly, you used to do a great jacket potato when you were outside. Where have they gone? I miss them.

Our food was unfortunately very cold and had to be warmed in the oven upon receiving

Rubbish quality food tasted awful

Had the pulled pork burrito, Good value and tasty. A healthier option to fast food. Polite, friendly and attentive staff too.

I left a review on the Deliveroo app after ordering the Big Pan Special, specifically Jerk Chicken, but instead, I received Tuscan Chicken. For a meal costing £15, this was understandably disappointing. FSK responded to my review by claiming they checked the order and found no notes about Jerk Chicken, implying this mistake was my fault. This is absolutely incorrect. The Deliveroo app requires additional details to be entered in the notes section, and I clearly specified “Jerk Chicken” there. Interestingly, you managed to see my note requesting an extra scoop of chili, so your response is not only wrong but also unprofessional. To make matters worse, I was unable to respond to your reply on Deliveroo, so I’m writing here instead. Your failure to own up to your mistake and instead shift the blame onto me as the customer is shocking. This isn’t my first bad experience with FSK either. Previously, I ordered through Just Eat, and the delivery took four hours. When I contacted the restaurant, I was told you couldn’t cancel the order and blamed Just Eat. While I agree that Just Eat shares some responsibility, you could have stepped in, canceled the order, and refunded me—basic customer service. I used to order frequently from FSK, but your service and attitude have deteriorated significantly since moving to a restaurant location. And your immature and dismissive replies to customer feedback? Wow. It’s incredibly unprofessional and does nothing but highlight your lack of respect for your customers. FSK used to be great, but it’s clear that those days are long gone. I won’t be ordering from you again. UPDATE: I have the now found in the Deliveroo app my last order I placed with you and the drivers notes stating Jerk chicken for big pan pls Extra scoop on chilli as last time there was hardly any chilli please. So again you lied in this review. I would be happy to come down and show you this. Message me.

Naan bread was sent out as burnt

both orders were wrong. no jalapeños on either Burrito and salsa in one of them. coke was a zero not original. Really disappointed as usually food always excellent.

Popped in for lunch and wasn't disappointed. Ordered a bbq chicken burrito, which was full of flavour. I toyed with the idea of getting chips, but the burrito itself was more than sufficient. There is a small kid's area downstairs to keep your toddlers entertained whilst you scoff down your food and the downstairs toilet has a baby change. Main toilets are up a spiral staircase, which also houses additional seating. We shall be returning!

90 mins late, container had basically disintegrated and food was pretty cold. Not restaurant’s fault but inability to cancel order or receive refund meant this was inevitable

I went here today with my two children, todays big pan was BBQ Tandori we are fairly fussy eaters after all being given a tester and deciding to order the meal was absolutely amazing. Even my 7 year old finished his meal and asked for more, big serving sizes very warm and filling on a cold day also sell fudge brownies which are brilliant also. Would definitely recommend.

Came in today with my kids and partner to grab a bite to eat. Had the BBq tandoori pan which was absolutely delicious, and cheesy nachos was spot on my daughter loves them. The restaurant was nice and clean and a good atmosphere, was extremely busy when we arrived but was served rather quickly, amazing friendly staff. We shall definitely be back

We went here when it first opened and it was great, but today ordered a nachos it came out cold with the added extras barely there and looked very sad, we also asked if they could do a cheese quesadilla for my little boy as they used to have this, to give the girl credit she said she would do this for him. To my shock though for grated cheese inside one wrap folded and cut in half I was charged £6.50! This is more than most kids meals in other places and that at least is an actual meal that comes with a drink. On top of this three times we had to remind one of the servers of our order. Left paying £34.00 for tap water, kids apple juice, small cold nachos, what was basically a cheese sandwhich and a burrito, my husbands burrito was good however. Either they charged me wrong or this place has now become an absolute rip off for what you are given.

£12.40 for a cold filling, and wrong filling, burrito with no guacamole and no explanation as to why there was none! When FSK started at the little store down and across from the cozy club it really felt like everything was being made from a place of passion. Now FSK have moved to this location across from Poundland and it seems all passion has gone from it. The staff looked like it was just another day and the service was "alright" to put it bluntly. To have a burrito with no guacamole, a cold filling (which was also wrong) and almost no sour cream, rice or salsa and to charge £10-£11 for that is an absolute rip off and infuriates me to no end. What on earth are you thinking??!! I had a can of coke which is where the extra £1-£2.40 comes from. The most annoying thing about this is that it was the person serving at the till that made the burrito. I asked for pulled chicken, got what seemed like dry pulled pork that was incredibly difficult to swallow - I ended up chucking half of it away. The extra seating area "events area" (literally looks like no other events have taken place at this venue at all) that's up the dark, dank curving stair case is cold and has absolutely no character to it. The stairway is so narrow and dark, incredibly unsafe especially when carrying food and drink. To sum up - FSK is a shadow of it's former self, and far far too expensive for the quality of service and product given, so I'm sorry to say it but I won't be back.

Mac and cheese was very dry and not super flavourful - if it was made with a roux it would remain creamy and not harden throughout the day. Restaurant was also rather dirty, lots of crumbs all over the floor and on tables that hadn’t been cleaned, and the rubbish bin was nearly overflowing. The woman who served me was very pleasant though :)

Food was very burnt upon arrival, not edible. Such a shame as was excited by them reopening, what a let down

Very friendly and tasty food definitely recommend

Delicious and made with local ingredients, a must go

was very good but salsa sour cream and guacamole missing

Food was cold so needed reheating but tasty

Really good vegan burger! Was originally hesitant to try as i wasn’t sure on what the texture would be like (as some vegan burgers the patty in them is soft and mushy) but the patty was delicious and crunchy! Really good service as well and friendly staff 😊

what has happened?? portion sizes have halved, nachos had no toppings, lack of flavour, nothing like it used to be!!

I ordered food for my family at 12, it said 12:30 /1pm delivery. Our food did not arrive until 3:15! We were no longer even home so we had the food cold for our dinner. Shocking service from Just Eat. Festival street kitchen food was great as always.

The restaurant moved to these larger premises earlier this year and is now busier than ever. The food is a very high quality and the curryI had today was the ‘chicken panag’ which was great. As you can see from my picture they offer a wide choice of food to appeal to everyone. I bought the large size dish but it was too big for lunch so they packed it up for me to take home.

Loved this little place. The choice is WOW! The Flavours are amazing, portions are Fab, I took the rest home. Pricing is right, staff are friendly and it's a nice atmosphere. My family enjoyed their food too. We had Nachos, a Cheeseburger, a Burrito & Chips. Cajun Chicken & Pulled BBQ Chicken is yummy! Def a good place to share and eat whilst you chill after shopping!

Items on the order that weren’t meant to be on it

ordered at 15.03. picked it up myself at 18.00. your drivers did not turn up. no delivery was made. restaurant staff very politeand helpful

Amazing food and staff such good value for money.

so happy your back, was looking falword to eating our meals but only got 1 brieto ans I ordered 2 :( don't think I'll order online again as I don't trust the delivery guys the bag was not sealed when I got it and had to share the one brieto that was delivered food was good, but due to only getting half my order I'm annoyed

Good was great, main issue is with delivery and tracking... feel like Just Eat is sending out drivers on multiple deliveries so the delivery time keeps changing and the driver isn't trackable.

I’m sorry to say this but today I went there the girl with red hair and glasses is not very nice at all and lacks customer service. Also when the owners were there they served us different portions she just put half of the portions half empty containers. All containers were impossible to pick up with the messy sauces. She is not interested at all! We won't come back if she is there is already the second time with her horrible attitude she was just very rude the kind of people that ruined business!

Never got our order even though we have been charged and it says the food has been delivered

I ordered the naked burrito bowl but it didn’t come with salsa or guacamole was a bit disappointed :(

Lovely food, still hot when it arrived. A little bit later than originally said, but arrived by later time given.

I am lived my food was spilt in bag everywhere I want full refund asap

Great food, great service at decent pricing

Excellent food! So glad they have re-opened!!

Food was over an hour late, really cold and they didn’t have the right ingredients for my order so just replaced it with something else so not what I wanted/ordered.

glad fsk are back! good food as always

FOOD OF THE GODS. Feast at this food service and it almost resembles the crisp moment when the sun surfaces the horizon. The Service is friendlier than a new-born puppy that gazes upon its first meal and the Atmophere is more atmospheric than Mesosphere. All-round HEAVENLY EXPERIENCE that exceeds my expectation of the true meaning of food.

This was the 2nd time we visited, looking for a quick but substantial meal. I had the jerk chicken, with some pineapple coleslaw (!). It was great! Big bits of chicken, nice sauce, big portion. Nice vibe to the place, with friendly and informative staff. Will certainly make this a regular haunt

I've ordered a couple of times since they moved to their new locations, the price has doubled for a much worse product. Orders are consistently wrong, even at their old location except now the food isn't good enough to make up for it.

Stopped in just before the end of breakfast, ordered all in one breakfast wrao, fantastic

Met with some friends here and we were so impressed! Lovely staff, great food at great prices. Drinks were great and very good value. We had a great time and even came away with two free burritos that had been cancelled- we will be back!

This is a great spot for lunch. It’s not fancy but our hamburger was as good or better than most we have had at high end places. We split it and it was ample as we had fries. Our friend had a chicken curry and said it was excellent too. They were very welcoming and accommodating. Would definitely recommend it.

Just had a loaded Nachos with BBQ pulled chicken and it was amazing and stacked! Really friendly staff Reasonably priced Deffo worth a look if you're in town I need a nap after that now

Had a drink and a bite to eat here and have to say excellent friendly service. Will definitely be back 😀

Food is absolutely delicious and helpings plentiful. Staff friendly, helpful.and attentive and after placing your order st the counter your meal is brought to your table.

Lovely Jerk Chicken for lunch today. Friendly and helpful staff. Food was delicious and had been made freshly this morning.

Stopped by whilst shopping for 2x kids Mac & Cheese and 1x special Hoisin Chickens, both food and service was excellent and at a reasonable price, will absolutely be going back. 😀

This place was so amazing staff very friendly and assuring keeping us up to date with our food, we order our food through the QR codes on the tables and our food couldn’t have been quicker! The quality was amazing and the quantity we had for the price was brilliant will definitely be coming back, highly recommended if you have a big group and we even had a few freebies! Thankyou guys for your service!

We went here for the first time today and the food was amazing!! The service was also fantastic and the staff were so friendly and they were very accommodating. The food is all homemade and made fresh to order. Highly recommend going here!

2nd visit. Excellent food, at a good price. Staff have been really friendly each time and made us very welcome. Definitely recommended. Will be returning.

Despite 1 item being missing, the quality of the rest of it saved the experience, first time we've ordered from Festival Street, will definitely order again, hopefully it all arrives next time...

Party of 8 for dinner ,we sat upstairs in a private room, food amazing,staff very accommodating and nice atmosphere 😀 well worth a visit!

Really great food, friendly staff and an excellent street food vibe indoors! Fantastic value 👏

So happy i stumbled across this lovely place whilst doing a bit of shopping on our first night of staying locally for Carfest. Kyle was so helpful with my questions and then all 8 of us went back at 6 and were offered the option of sitting upstairs which was just fab as it felt like our own little area! I realise we just got lucky with that but pleased to say the food was fabulous too!!! Also appreciate that they keep drink prices very reasonable unlike so many other places!! We would 100% recommend it!! Thanks again Kyle and Ryan - hope I have remembered the right names!!!

Really great food, the staff (Kyle & Ryan) were very helpful and friendly. An excellent choice of street food with the street vibe but indoors! Fantastic value 👏 will return!

Awesome breakfast today and loved the messages on our boxes thank you so much

Totally ignored delivery notes and the overall quality wasn't as good as previously

I am angry right now. I went it today after ordering my food for collection. When the app told me my meal was being prepared I went in and asked where the pickup point was. They asked about my app order and told me to sit and wait. Fine. Turns out they hadn’t started my order at all. They then took and fulfilled 15 orders while I sat there waiting. They were asked whether they wanted their medium rare, what I eventually got was a cooked to death well well done burger, that oddly was put on the grill last. Cucumber instead of lettuce on mine, everyone else got lettuce. I didn’t eat half the burger. If I had just waited to order at the counter I would have been served a good 15 minutes earlier and got an edible burger. Don’t use the app. Does not save time and they clearly have a lower priority in both quality and time. I was gutted.

Incredible food and an awesome atmosphere. Service was excellent and Lacie was outstanding in a group of amazing people. Really like the glasses they had as well.

Really friendly staff, nice food at a good price!

THIS IS THE BEST FOOD PLACE EVER!!! All their food is fresh and cooked to perfection, everyone there is so kind. Their portion sizes are huge. I highly recommend the chilli bef and Cajun chicken burritos. 500 million stars, genuinely. They even made me food after they were closed once. Love them<3

Had the vegi jerk for a lunch, oh my god I will be getting that again! I’m not vegetarian by any means but as they were sold out of the chicken (no surprise if it’s as good as the veg option) I thought I wanted to try it and was not disappointed at all it was so tasty and the staff are amazing making the lunch all the better. Will be going back !

Love fsk! Can never go wrong. Great food and service.

Amazing food Welcoming friendly staff

Popped in for lunch with a friend, had a great meal and staff were friendly Will definitely go here again

Poor service, staff don’t seem to want to put any effort into their paid jobs. Definitely won’t be coming here again.

Popped in Friday to grab a bite to eat with my family, the staff there was extremely friendly and helpful, they even have little bench tables for children which my 2 absolutely loved, the food we had was outstanding can not fault a thing at all, highly recommend this place to everyone, thank you guys

All staff super helpful, food great, ask they will make it happen, also do outdoor events.. thanks Ryan..

Good place for a burger. Friendly staff and good food. Keep up the good work.

Really good burrito, and very friendly service

Delicious jerk chicken, great value, lovely staff, I'll be back