McDonald's in Sefton

majority of tables filthy, till down for reboot, understandable but poor communication from staff. Would defo avoid!

i waited 30 minutes for my order just for me to not receive the sauce i payed for and the burger i asked for (which i said plain) was not plain

Meals missing once again! Absolute joke of a place! Won’t be using again

Stuff needs to get orders right

Absolutely perfect delivery...

Cold food Only just made the review because I thought I sent it was awful.

Yet again, food missing from the order.

Items were missing from the order

Half the order missing, got taxi to store to ask for missing items, manager came to window, said nothing she could do and slammed the window shut!!!!! Not good for just eat-about to put on social media-disgusted!

Everything in the order, hot food and perfectly packaged.

The waiting time was almost 20 minutes, the food was served practically cold and "put together" as in the photo. The kitchen staff is amused and the guest is waiting. Oh, the pub is empty... I recommend it, but avoid it very much!!!

Took almost an hour. Good was cold and missed part of the order.

Items missing wrong size meals cold

Can they not read the orders are infront of them an they still get it wrong

Forgot all the chips and 1 burger, even though the order was only for 4 people

it's great that you can now modify how you have items it was late in the evening when we visited so there was no one in service was ok and items were good

Food is always cold, presentation awful, tbh if that was a double big mac it was a disgrace, you never get sauces ordered when requested. Truthfully it's not a cheap takeaway & who does the quality check before the food leaves the premises? the Manager of MCD Aintree Retail needs to get his staff in order or go.

food was stone cold, couldn't eat it in the end

food was freezing order sauces osid for didnt get any

food was warm, everything was there and they remembered the sauces and my driver was lovely

Food was bearly warm and had to wait over two hours for it also asked for curry sauce with every meal but got none driver was very professional and polite

Chips re fried and rock hard, no sauces again, and no toys in the kids happy meals

I went for a cuppa whilst my boss was in a meeting. It was a macdonalds, it was clean, it was OK. My cuppa was lovely

Pancakes & Sausage meal was missing. No Syrups with any of the pancake meals. Was cold when it arrived

food has turned up with 2 cheese burgers missing and food was stone cold and eatable will not be using this McDonald's aging

Order was wrong,pancakes with syrup missing,ordered a double sausage and egg muffin and got a tortilla wrap which went straight to the bin, paid £17 for 3 dry pancakes and 2 hash browns and a tortilla that nobody wanted

Food cold, wrong items delivered and was late.

Louie who was on the Drive Thru tonight had excellent customer service. Was extremely polite and had outstanding manners. Give this man a raise!!!!!

only recived my drink not my food

everything I ordered was delivered this time

Once again missing more than half of my order and don’t answer the phone

Worse McDonald's ever! Horrid rude staff. Don't answer the phone always for get food. Just ordered food and 2x milkshakes and 4x mc flurries missing didn't even get half of my order and still took money off me. Last time they forgot my food I didn't get refunded either. Cheese on the burgers is hard like they have been left there for ages and always forget straws and sauces The next day I ordered the same and added a note to say cancel the order if you don't have what I've asked for and again 4x mc flurry and 4× small milkshakes missing. They don't answer the phone at all This morning I rang up and the girl who answered said she will have a meeting about this. Clearly never done nothing and she also said that they shouldn't be turning the machines off at that time. Over £30 been taking off me. There service is terrible but still get paid for the worse service ever!!

Missing items 2x milkshake 4x McFlurry

Orde never came. Driver was lost and delivered to the wrong address.!

the order was right, nothing missing or added

We had been to a panto with the little one a needed a kids meal. Popped into Aintree McDonals on the way home. Fantastic service, wonderful polite staff, food was great. Well done to the team at Aintree on 12th Jan ….5:30 pm.

Don’t know why u do t put the sauces in ???

Am a bit late putting this review from last November we went in at 12 pm and the place was in a terrible dirty state plenty of staff was hardly any customers I had to wipe table and chairs before we sat down and the food was cold when it came .

Freezing cold again this week no straw no sause

Good ok. Staff fine. Food ok- standard Busy time - bit scruffy and had to clean our table ourself. The loos- particularly the gents, did however, resemble something of a crime scene (see pics) Perhaps need some TLC and repairs to get it up to standard…

Stone cold chips no sauce and no straw

i didn't receive an item i ordered and they refused to refund me

Going through drive through took over 25mins waiting on fried and chicken mayo burger. That's a joke. I could make them from scratch and cook and eat them in that time.

don't come here if ye Wana wait 30m just for fries and a burger still waittttting

Very disappointed that none of the sauces were delivered for the chicken shared box. Food was still good but always something missing when I order

Food cold missing items like half the order terrible behave from 304

This is an disgrace i waited over 40mins for my food and its so dirty as well

order pancakes and sausage sausage missing

I order my food at 17:57. but it didn't arrive untill 19:15

all in order apart from no fries with happy meals or mccrispy meal. how can you forget to put fries with a maccies????

No cold drinks ,hot chocolate ie was dirty dishwater

Cold, syrup missing from pancakes, tea was cold, cold drinks warm no ice. Condiments ordered were not included. No straws for drinks, no milk for the tea.

Food didnt turn up at all and the driver turned up with 4 milkshakes and my receipt

Food arrived 2 hours late. Once it had arrived, everything was cold and drinks were watery. I would like a full refund on everything.

The food was absolutely freezing and we never got the nuggets and the cheese burgers

Wrong drinks, for some reason they decided to put strawberry milkshake and some sort of juice instead of two cokes, food was cold, will not be ordering from here again!

food was cold and no dips delivered again for rhe third time in a row!!!

Food was freezing so threw it in the bin. Waste of money

Everytime we order there are items missing

Sums up how clean it was by the photo. Female manager with died blonde hair was more concerned about messaging on her phone and her watch than actually working. Terrible service, dirty and won't be returning

Poor customer service and dirty table

Mcdonnalds yet again didn’t provide sauces or straws!

missed out all fries from all meals

Missing items, no sauce or straws put in either. The 2 meals delivered were also cold

Will never order from there again just ordered a fair amount for delivery. Delivery was nothing what we asked for, rung them up and blamed the people who delivered it and claim off them! The point is it was the staff in the shop who put the wrong food order in on the wrong bag as usual. It is the staff in Mcdonalds not doing there job properly and passing the buck! absolutely disgusting. Don't even deserve 1 star because it I didn't l could not post this! Thanks for spoiling the meal for the family!

Substitutions were made , which i dont fully mind, but the ones that were made did not correlate price wise - my order was originally more expensive then what i received

the food was amazing and completely hot, the only let down was the delivery driver...had to repeat the number multiple times and still had to type it in myself

This is pathetic, large order arrived

was missing too burgers and one hash brown and the rest was cold

Everything that should have been hot was cold

Came late and the ice cream was melted like water

Nice, friendly service. Great food. Thank you 👍

Was on time. But missing a chips a fruit bag straws and sauces.

food was cold some food missing

Food cold discussing, if this was sent warm the salad would not be cold either because burger would of made it warm

Freezing cold burgers no sauces

Chips were cold and stale, McCrispy was rock hard and broke my tooth. Service was slow and the tables weren't clean. Horrible experience

Food has arrived and as my last few orders-food Stone cold

Good service and food was good and warm

terrible food cold half of it missing

I have been waiting for a response regarding this order which I wish to have a refund for. The only items that turned up were 2 burgers one of which was wrong, no chips, 1 out of 2 of the milkshakes turned up which was warm and half empty none of the other drinks arrived. Didn’t receive the 20 nuggets or sauces or straws. We tried to resolve the matter on the evening but were left with no response or help with our order. Truly disgusted at this as we spent a substantial amount of money.

the food was horrible never again frezzing cold burger was squished nuggets missing wrong drink

whenever i report it i just get ignored, awful quality, literally i have a picture of “fries” half burnt half undercooked for a single serving it’s crazy how this is legal to charge people for this “service”

Waited over 20 minutes for food. Was cold when came out. Forgot items. When I went to ask about forgotten items they said wait 10 minutes more. Coffee like drinking lukewarm mud. WILL NOT BE COMING BACK

Good breakfasts and great way for a relaxing morning

fed up of not receiving complete meals. My child's happy meal wasn't even there.

U forgot the 2 fries ( on for bbQ wrap and the other for the Big Mac)

Missing 2 drink no double cheeseburger meal

Items missing and the rest was freezing

everything is freezing and just thrown in the bag. I want a complete refund!!!!!

Food cold and giving no dips so I’m eating dry food ? Is McDonald’s on a shortest for sauce I don’t get it ? Everytime I order selects or nuggets the sauce never get put in the bag ? It’s on the screen with what dips so it’s not like it not there on the order ? Plus driver showed up late and when arrived saw me waiting at the door and nearly drives

I didnt get my chicken selects

The dirtiest McDonald’s I’ve ever been to. Every single table was dirty with trash on it - had to go into the car to eat!

Ordered 2x quarter pounder with cheese meals ended up two double quarter pounder meals. Chips and burgers stone cold and I mean stone cold. Check your food when using the drive through service.. very disappointed could not even eat the food....

Werebthebfuknis my food 1 n half hour n still proper we ordered switch island and wait 1 n half hour n theh cancelled xheeknof it

Food was delicious & arrived still nice & Hot!

Absolute joke got given 3 drinks and no food at ALL

They chased me off..... like a pack of ravenous Wolves when I had the temerity of asking them for English Mustard, to employ the British tradiation of masking poorly sourced and prepared meat products with a fire wall of herbs and spices. Why the Hell do you think we enjoy our Curries So Much ? In times when The Working Man endures to eliminate food insecurity by masking the inedible and unacceptable cack that is hewn on the population of this once green and pleasant land, believe me... I was chased to the ends of Capel Curig, before I shook these Hounds of Hell off by traversing that cold but shallow lake, in the Ogwen Valley and blindly scrambling to the peak of the mighty Tryfan. There, in the twilight shadows of Adam and Eve, peering over the imposing ordeal of the Carneddau mountains, I knew that my only prayer of salvation was to arrive, before the winter Sun arose above the towering spoil mounds of my Ancestral Home in Bethesda. They could NEVER find me here.... Ever.

all the food was cold on arrival, food was missing from the order.

Food turned up 4 hours late I refused to accept delivery as we had already ordered from another restaurant and had ate our food hours ago