McDonald's in Sunderland

Love a sneaky mcd's, always on point 👌🏼

Cold food and wrong size burgers. Waited in car to receive this poor order for 10 minu

Nice fast drive through, food was nice , staff were very nice

it was stone cold when it arrived

food arrived late again and was very cold

Got my order cancelled with no explanation as to why

I placed a order for it to have items missing again. Can't get in touch with restaurant and can't get a refund. Just paid nearly £10 for fries and a hot chocolate. Only plus was quick delivery, which was thanks to the delivery driver, and this time I got the sauce I ordered (for a change).

Undelivered multiple issues with McDonald’s

Food freezing even tho it was drive thru and only live 5mins away .

All ways get your order wrong and I have ordered food for delivery and their was items missing so I rang the shop just for them to say their can't do nothing I had to ring Uber eats to get a refund so I did that and I still have not been given a refund or the food I ordered

Slow service, kids and annoying teens constantly harassing people, never get the orders correct lazy pathetic staff

Really busy McDonald's and the car park is ridiculous. If you park facing the road in then the drive thru queue blocks you in. Wasn't great food either.

Food no burger and chips stone cold

FOR NORTH MOOR DELIVERY KITCHEN. NOT RESTAURANT. FOOD ARRIVED COLD. MISSING FOUR ITEMS. WAITED ON HOLD FOR AN HOUR ONCE WE ACTUALLY FOUND OUT HOW TO CONTACT SOMEONE. THEY WONT DO ANYTHING ABOUT THE COLD FOOD BUT REFUNDED THE MISSING ITEMS. DONT ORDER FROM HERE. ITS NOT WORTH THE STRESS FOR A COLD BURGER. WE WONT BE AGAIN. MISTAKES HAPPEN BUT SHOULD BE EASILY CORRECTED AND AN APOLOGY WOULD BE NICE TOO. ALSO THERE ISNT ANYWHERE TO GIVE THEM FEEDBACK.

The staff are friendly, wonderful, lovely and provide great customer service and delivery.

Driver did not deliver, claims order was left in a safe place, there is no safe place at my property, no phone call or anything

Ordered 2 meals and one didn’t have bacon in it so took it back instead of bringing it back to the table they left it on the bench and didn’t tell me the same girl came out a few times and saw me sitting still no burger husband had finished his so he went up and she said they tossed it away had to wait for another one being made ended up having to bring it home

all food was there, spoke to staff over the phone because of trouble with missing items and Just Eat refusing refunds, staff was polite and helped alot, thank you to the staff and delivery was early and driver was polite and friendly also.

Everything freezing and no milkshakes

Food was getting cold indicating it likely wasn’t fresh and I got no dips with the chicken selects again.

food was hot, everything was there, but the drink i ordered was a large and got half a cup!! in a large cup. Delivery was early Driver was polite and friendly.

Food was freezing bag was already open

Normally good service, avoid Friday & Saturday night (with family) as it's like a youth club, lots of kids hanging about swearing. Security guard on site seems like their pal?

Ignored twice whilst at drive thru another 2 cars were served before me on the other ordering point. No apology and made to wait again for food!!!

Just wanted to mention the exceptional customer service I received from Dillon in your Farra restaurant. He was so lovely. Polite and showed enthusiasm unlike normal people on the drive through! Give this lad a raise!

Its maccies. Dont know what else to say really......

Found a bone in my chicken nugget. I ain't a dog like 🤦‍♂️

Este es un restaurante increíble con comida impecable y personal muy trabajador. La comida es precios razonables y hermoso. El pollo es crujiente con el crujiente perfecto y las hamburguesas eran suaves con carne de alta calidad. Las papas fritas perfectamente saladas y calientes humeantes

delivery late again. that's four times now and the food is cold. no drink was delivered or curry dip. not ordering again and request a FULL REFUND. COLD FOOD IS NOT GOOD.

Food mostly fine but you missed off my dips, second time this has happened in the past few weeks from a couple of different stores.

Really rude staff, called about a problem with the delivery through the McDonald’s app as they gave my mam the wrong order, was told there was nothing they could do and had the phone put down on us mid conversation. Very very rude.

Spend most ya life in the drive thru

Drive thru is fine. Most of the staff are kind.

Had no fizzy drinks only milkshakes and hot drinks

We been Friday night for a meal and my little one has been food poison. I recommend avoid this place

nothing ordered turned up, no one answered at the restaurant to discuss

not sure if the workers here are blind are not. ask for a burger with no pickles, mustard etc and you are more than guaranteed to get that on your burger. if you're ordering you will definitely be waiting at least 40 mins for freezing cold food to arrive

Food was great service was fast nice place

Seal was not tight on top, bag was unrolled & open on one side without breaking seel. Some kind of substance was on the open food (fries) saliva I think. I think delivery has spat in food because I didnt tip him.

He estado en McDonald's muchas veces con mis dos hijos como locol en vivo. Normalmente hay algunos pequeños problemas, sin embargo, no había ninguno hoy y todo fue genial! Lo que realmente hizo nuestra visita lovley fue el joven que tomó mi orden en el camino a través. Realmente nos hizo sonreír a todos que era tan agradable y educado que nos tomó a todos por sorpresa, ya que este no es normalmente el nivel de servicio al cliente que recibimos. No soy de los que normalmente dejan comentarios, pero pensé que este joven debería obtener algún reconocimiento por su actitud positiva y gran servicio al cliente. Se llamaba Tom.

burger was good, chips Luke warm. cola no uce and was flat

I have ordered the Latte Coffee regular. When I got my order I have opened my coffee lid to see coffee quantity but it’s disappointed me the coffee quantity was low I felt un happy.

Under staffed order wrong no surprise there!! Management unhelpful

Order was placed and received within 20 minutes however when it arrived there was dips missing and the food was cold

I ordered chicken selects using the app and they put a box of nuggets in my order instead. Big price difference. And then they don't answer their phone when you try to call them. And the food was cold

Give the man a raise will use he came earlier than expected in the rain if that doesn’t show commitment i don’t know what does

Always get your order wrong and have no accountability. I’m sat here right now waiting for an order they got wrong for delivery. Great way to spend my day off with family There’s a reason your working there

Queue was a pain but the service is brilliant! Staff are very friendly (ate in)

All drinks below the 0.5l line and they refused to top up unless I agreed to add more ice. Rip off

When ordering via an app, have it be delivered from another store. Orders are consistently incorrect and clay cold, not helped by poor delivery and service from Uber.

Visited after a gig..food was hot, made quickly and tasty. Very clean at the time we went

Every time I go to this McDonalds there is always something wrong with my order. Which is more annoying because it my nearest one and convenient. I’d say 1 out of 10 orders have being right. Items missing, not the right custom items which is more annoying and frustrating as I have an intolerance to some ingredients. This place is honestly shocking and management should really do something about it as from looking at the reviews I’m not the only unsatisfied customer.

It's mcdonalds. Was ok, convenient

Ordered from mcdonalds app... staff must be thick as mince... missing 1 big mac from an order of 2... guess can't ask for too much 1 out of 2 arrived with ice cold fries.... Uber refund burger but not delivery or service fee so to get my food I'd need to reorder and repay.....

Food regularly incorrect or incomplete. Managed & staffed by kids, who clearly just don't care. Really needs a responsible adult to take charge, maintain standards and keep the children in check. Staff can be heard swearing, clarting about and obviously not concentrating on getting orders right.

Wow, este es el peor McDonalds que he estado y decepciona cada vez. Me lo he dicho a mí mismo, nunca voy a volver a ir. Trabajadores despistados, la máquina de pedidos ha estado rota durante 11 meses si quieres poner tu código, las máquinas de tarjetas siempre están caídas y la aplicación falla constantemente allí, lo que hace que sea casi imposible usar ofertas, etc. No sé por qué no pueden solucionar sus problemas, pero ahórrate el trabajo e ir a otro lugar, ya que aquí estarás tratando de no conducir por un acantilado después de un viaje a North moor McDonalds

Order arrived late and cold with missing items I'd like a refund

getting worse if the orders not mixed up ya food stone cold steve austin . disgrace like . me dog turned away from it

Ordered a triple burger for delivery. Order turned up. Stone cold double burger. Not what I ordered and certainly didn't want a cold one. Disappointed to say the least. Straight from delivery driver to bin.

Can McDonald's ever get anything correct? Wrong food/missing food / instructions not followed. I won't be visiting again for myself personally.

Absolutely useless. Ordered a q pounder with cheese meal and received a double q pounder with no fries. it's not that hard

Always missing items poor service

Chips were solid got binned burgers were just slapped in the buns

my order was cold. need a refund. didn't expect to be that cold

everything present for once. all good.

Food always missing from McDonald's

We waited 30 minutes for two mac flurrys and a drink we asked one of the managers she went off but didn't come back to us I will never be going back to this place and wouldn't recommen it to anyone.

Chicken burger in a smokehouse stack instead of beef, no sauces

love mcdonalds. delivery fee kind of high

McDonald’s App never works for this one always annoying, order normally comes wrong

ordered larege double big mac and bacon and a triple cheeseburger. recieved a double cheese burger with large fries

Quick to get orders food is goated and service is the best but it's always crowded with wannabe thugs

It's really upped it's game since it's been improved

Ordered breakfast at 4:30am on app not available hat to order something else

Bearing in mind this is supposed to be a fast food restaurant 🤔 wot a joke ordered on app for click & serve waited 15minutes and still had to go in and ask where my order was!! Finally got order 2 things and they were luke warm 😬

Food was absolutely freezing cold . No dips which I specifically requested absolutely disgusting I refused the order

Much better to order in store than for delivery.

says my food was delivered at 00.13 but has not arrived at all?

I have stuff missing from my order and can’t get through to the restaurant as they won’t answer my phone call

It's OK however they now charge way to much for food? Not sure they think they are a posh restaurant or not but it's 💯 not worth what they charge value is as low as possible. Atmosphere is also 1 star there's no human feelings from the workers. You can tell it won't be long until the robots take over everyone's job in macyds they are certainly going that way😒

delivery time changed but was still warm

I have rang several times to tell them I have items missing from my order but there poor lack of customer service has shown clearly since there was NO ANSWER.

Order never arrived and said it was late

Absolutely atrocious. AGAIN!! Food missing!!! Cold Food! When you order on the mcdonald's app you're told to contact uber they tell you to EMAIL mcdonalds, no-one answering any phones.. if I could swear I would.. ABSOLUTE JOKE!!! Stick to ordering via Justeat. Atleast you know you're gonna get somewhere.. I can't stress this review enough... it happens time and time again. If I could give them No stars I would. It's obviously the staff who aren't up to the job. Date of visit: July 2024

every time i do a click and collect order, i have to check it for missing items. this time two items missing. i can’t believe it every time i go hence me writing this review just to warn others. so please check your orders. and mcdonald’s please review the way your staff prepare orders to make sure paying customers get what they ordered first time

Bad staff behaviour he is area leader Very bad attitude

Fries missing from both meals!

ordered a 9 piece McNugget meal and only got 8 chicken nuggets I also ordered 1 large smarties McFlurry and came in the large carton as should but only filled less than half way.

Ordered via the McDelivery app. Should have received a 9 Chicken Selects Box, got 9 McNuggets instead. Tried phoning, phone didn't connect. UberEats also on hold for far too long. Ticket has the right order. Not hard to read "9x Selects" and put Selects in the box.

chicken strips so dry £5.99 for 5 cant even swallow them with out a drink no juice in them and they don't know what plain means in a burger please double quarter pounder with cheese only .... free mustard and dill pickles .. and cant even ring the restaurant pfft !

I ate my luke warm meal & within minutes vomited it all back.

food was cold had to be reheated in microwave. no ketchup with order and receipt didn't acknowledge that it given a tip to driver or other fees I'd paid

Waited 40 mins for for an order that’s down the road. Put directions to the notes to the SHOP SWEETIE. For the food not to be delivered. Delivered to the wrong address Rang the shop and no answer. Fuming still waiting

Worst McDonald’s iv been too. Drive through time is disgusting, the attitude of the staff is terrible, don’t even get greeted at the window when picking food up. They just say “there’s “YA” food” drinks always half full, chips always cold. It’s getting more expensive to go there. It’s full of teenagers with no manners. Will not be going back to this terrible place.

I am missing 2 fries and the order was an hour. Joke

Pancakes were very hard round edges unable to cut through

Came in and had breakfast, was welcomed by a lovely lady called Miriam! What a hard working lady !

The food was surprisingly cold!? Especially the fries. And I received a bottle of water instead of a banana milkshake ☹️ 1st time using MacDonald’s . Really disappointed. Sorry to have to give this feedback. Wishing I’d stuck with Indian. £15 😖

FOOD DELIVERY HUB NOT THE RESTAURANT!!!!!!!!! Orded off the app, food came from the delivery hub, and I came to my door 1 hour late (not blaming the driver). food came, and the cold bag was split open. All the food was in the bag. i took it from the driver who cudent apologise more, so i jumped in the car and went down there to see what was going on the hub is very understaffed drivers are waiting in ques for orders all the readys order are on the counter just sat getting cold manger was just stood there doing nowt she needs sacking members of staff chewing gum rotten i asked some drivers out side how a fast food restaurant was so slow there reply was lazy workers well after what i seen was true from now on ill just go thru the drive thur no point paying for that service my food was redone i have pictures to follow id like a reply to this if you send me an email so i can have a chat (just look at all that food just sat getting cold the counter should be clear and orders should be out straight away) (VERY POOR MANAGEMENT)

Decent place, but as I walked in there was a man camping in the bushes next to some kids with a camera and a bottle of whisky.