McDonald's in Sunderland

Avoid this place worse than the plague. Took 8 mins to order food (concetrated on drive thru) then 25 mins to get cold food dint even bother takin it bak due to dint have time t wait t get more cold food

Overall is great place but the service is too slow, they take ages to bring out the food especially if its a takeaway...

Absolutely terrible chips was soggy they never done anything about it and fillet fish was a mess

No frappes. Always appear to run out as soon as it gets slightly warm. Not the quickest but apppear friendly enought.

always comes freezing no matter how little or long ur waiting. obviously not following meat head guidelines.

I wanted an egg muffin & hot chocolate...I got 2 of each, why can't I get the app right?

Ordered 15.00 worth of food never came rang mc dees for over hour couldn't get through disgusting

When I went in the drive thru, I only wanted to get a mcflurry, milk and coke. They said they didn't have any ice cream because it was a sunny day? Like what? Thats the type of day when people want a mcflurry... So anyways, I just ordered the drinks and it was fine, no drinks unavailable or anything like that.. But, when we came to the pickup window, they said they had no milk either!! And they even said nothing about it being out of order. So I only got my coke, and got a refund luckily but I still don't recommend coming here.

Waiting in the drive through for 20 minutes to get everything absolutely stone cold. Everything got left

Josh ( Working on 19/04/2025 10:45pm ) is an absolute star.. The drive through was packed, plenty of orders coming through but his ability to stay calm under pressure and delegate to his colleuges was honestly impressive... Made our trip to this McDonald's as smooth as possible considering the amount of customers/orders they had to contend with.. if this man isn't a manger then he definitely will be at some point in the future... Cracking customer service. This man is an asset to the franchise and McDonald's as a whole.. really well done Josh, you are a star in the making

Slowest McDonald's I've ever been to, also one of the dirtiest. I don't think they have enough staff, tables filthy, and the length of time we waited for food they can't call it fast food. It was 2300 so not exactly peak busy time yet so slow. Minging, wouldn't go back

Place was busy but food still came quick and tastes as expected from Mcdonalds

has a serious problem with forgetting orders

delivery bloke got lost. food was cold but edible

It was very cold and not many chips

dropped off another order prior had to heat it up in microwave

This must be the worst local McDonald's in the area. Every order i have via just eats is missing items. Never get it right. See every review says the same!

Northmoor Mcdonald's hot chocolate taste is really bad. Its taste like hot water.

Food was as expected but why the coffee is always cold is beyond me

Went with my aunt who is in a wheelchair couldn't get in as there is no ramps or disabled access need to rethink the access

food was cold really cold fries were soggy burger tasted bland i’m not sure what happend but probably one of the worst food experiences

ordering from this McDonald's is a joke no food turns up again absolute joke

i ordered the food for 2:20am but i received the order at 3:28am i expected to receive it at 2:20am i have no clue why it happened ,and actually the food was cold

Would be overall great experience if it wasn't for the kids hanging around shouting abuse at staff and causing havoc

my order didn't come and I pit the address as a wrong address please can someone be sent to my current adress.?

Driver was rude and food was freezing had no thermal bag and out my food on the floor

Mcflurries had hardly any toppings, always the same from here, won't order again.

bsolutelt rubbish do t even answer when they get an order ewrong. literally rang up beforehand to be sure they got the order correct and they still got it wrong. then when rerang they were absolutely no help. absolutely shocking, half the order missing

Just wanted to give a thank you and positive review for the excellent, quick service & hot food I received on 08/02. The young guy whom served us was fantastic-I believe his name is Kian. The restaurant was really busy as you would expect on a Saturday afternoon & I explained I needed the food as quickly as possible as I had 10 children to feed. My son’s birthday party was being held at the nearby ski-slope. It was a really large order & Kian swiftly got to it. He helped me back to the car with eveything too! I was only gone 10 minutes & returned with hot food for hungry kids & the order was spot-on too. Thanks so much Kian. You made a 10 year olds birthday party run smoothly 👍🏻😊

second time ordering from McDonald's and it's always the same they miss items off

Miles better than last time we went in before it changed

no order came ..my kids gonhungary

delivery driver was great thanks mate 👍

delivery time kept getting extended and the muffins were cold hash browns were just about warm

Disgusting service from a woman who speaks to you with no respect talking to me like im a child !! Says manager on her badge sure it said jen or jane oviusly need to have a look into her behaviour she was wearing purple eye make up on as when she was speaking to me eyes were fluttering also wearing glasses its sad to say but ive always had good customer service off all the younger people in there very disappointed and wont be returning!!!

driver was very rude and was swearing towards me

Not too bad ,however security guards needed, teenagers are out of control, rowdy, noisy and no respect.

Didnt get my order, only got water and carrot sticks.

My kids simply love it and it’s good when you do not have to much free time

missing item and Justeat refused refund again, its not hard to check order and make sure all items are there

El joven de Northmoor Branch Silksworth a las 9. 15 am hoy fue fabuloso con una bienvenida energizante con una cálida manera amable, justo lo que una persona necesita en una mañana de enero amargamente fría Sr. Bolton (Sunderland) o

all food was there and most of it was hot, staff were very helpful over the phone, delivery was early driver was polite,

My food didnt even arrive. And they took my money. Bumps.

its saying delivered. it hasnt arrived

Delivered the wrong order. Awaiting decision from my complaint which of course I paid more for than what showed up. Very friendly delivery guy though ….

good delivery driver how do i tip

Good missing and when rang up got told food couldn’t be re sent out so people can’t eat.

I put no mayo on my wrap and it came with mayo, fries was cold and no dips were pit in

came cold and the food toulk around 1 hour to come

Spent nearly £40 and only quarter of order has came!! Absolute disgrace

Love a sneaky mcd's, always on point 👌🏼

Cold food and wrong size burgers. Waited in car to receive this poor order for 10 minu

Food was freezing delivery an hour later then expected

Nice fast drive through, food was nice , staff were very nice

it was stone cold when it arrived

food arrived late again and was very cold

Got my order cancelled with no explanation as to why

Undelivered multiple issues with McDonald’s

I placed a order for it to have items missing again. Can't get in touch with restaurant and can't get a refund. Just paid nearly £10 for fries and a hot chocolate. Only plus was quick delivery, which was thanks to the delivery driver, and this time I got the sauce I ordered (for a change).

Food freezing even tho it was drive thru and only live 5mins away .

All ways get your order wrong and I have ordered food for delivery and their was items missing so I rang the shop just for them to say their can't do nothing I had to ring Uber eats to get a refund so I did that and I still have not been given a refund or the food I ordered

Slow service, kids and annoying teens constantly harassing people, never get the orders correct lazy pathetic staff

Really busy McDonald's and the car park is ridiculous. If you park facing the road in then the drive thru queue blocks you in. Wasn't great food either.

Food no burger and chips stone cold

FOR NORTH MOOR DELIVERY KITCHEN. NOT RESTAURANT. FOOD ARRIVED COLD. MISSING FOUR ITEMS. WAITED ON HOLD FOR AN HOUR ONCE WE ACTUALLY FOUND OUT HOW TO CONTACT SOMEONE. THEY WONT DO ANYTHING ABOUT THE COLD FOOD BUT REFUNDED THE MISSING ITEMS. DONT ORDER FROM HERE. ITS NOT WORTH THE STRESS FOR A COLD BURGER. WE WONT BE AGAIN. MISTAKES HAPPEN BUT SHOULD BE EASILY CORRECTED AND AN APOLOGY WOULD BE NICE TOO. ALSO THERE ISNT ANYWHERE TO GIVE THEM FEEDBACK.

The staff are friendly, wonderful, lovely and provide great customer service and delivery.

Driver did not deliver, claims order was left in a safe place, there is no safe place at my property, no phone call or anything

all food was there, spoke to staff over the phone because of trouble with missing items and Just Eat refusing refunds, staff was polite and helped alot, thank you to the staff and delivery was early and driver was polite and friendly also.

Ordered 2 meals and one didn’t have bacon in it so took it back instead of bringing it back to the table they left it on the bench and didn’t tell me the same girl came out a few times and saw me sitting still no burger husband had finished his so he went up and she said they tossed it away had to wait for another one being made ended up having to bring it home

Food was getting cold indicating it likely wasn’t fresh and I got no dips with the chicken selects again.

Everything freezing and no milkshakes

food was hot, everything was there, but the drink i ordered was a large and got half a cup!! in a large cup. Delivery was early Driver was polite and friendly.

Food was freezing bag was already open

Ignored twice whilst at drive thru another 2 cars were served before me on the other ordering point. No apology and made to wait again for food!!!

Normally good service, avoid Friday & Saturday night (with family) as it's like a youth club, lots of kids hanging about swearing. Security guard on site seems like their pal?

Just wanted to mention the exceptional customer service I received from Dillon in your Farra restaurant. He was so lovely. Polite and showed enthusiasm unlike normal people on the drive through! Give this lad a raise!

Its maccies. Dont know what else to say really......

Found a bone in my chicken nugget. I ain't a dog like 🤦‍♂️

Este es un restaurante increíble con comida impecable y personal muy trabajador. La comida es precios razonables y hermoso. El pollo es crujiente con el crujiente perfecto y las hamburguesas eran suaves con carne de alta calidad. Las papas fritas perfectamente saladas y calientes humeantes

delivery late again. that's four times now and the food is cold. no drink was delivered or curry dip. not ordering again and request a FULL REFUND. COLD FOOD IS NOT GOOD.

Food mostly fine but you missed off my dips, second time this has happened in the past few weeks from a couple of different stores.

Really rude staff, called about a problem with the delivery through the McDonald’s app as they gave my mam the wrong order, was told there was nothing they could do and had the phone put down on us mid conversation. Very very rude.

Spend most ya life in the drive thru

Drive thru is fine. Most of the staff are kind.

Had no fizzy drinks only milkshakes and hot drinks

not sure if the workers here are blind are not. ask for a burger with no pickles, mustard etc and you are more than guaranteed to get that on your burger. if you're ordering you will definitely be waiting at least 40 mins for freezing cold food to arrive

nothing ordered turned up, no one answered at the restaurant to discuss

We been Friday night for a meal and my little one has been food poison. I recommend avoid this place

Food was great service was fast nice place

Seal was not tight on top, bag was unrolled & open on one side without breaking seel. Some kind of substance was on the open food (fries) saliva I think. I think delivery has spat in food because I didnt tip him.

He estado en McDonald's muchas veces con mis dos hijos como locol en vivo. Normalmente hay algunos pequeños problemas, sin embargo, no había ninguno hoy y todo fue genial! Lo que realmente hizo nuestra visita lovley fue el joven que tomó mi orden en el camino a través. Realmente nos hizo sonreír a todos que era tan agradable y educado que nos tomó a todos por sorpresa, ya que este no es normalmente el nivel de servicio al cliente que recibimos. No soy de los que normalmente dejan comentarios, pero pensé que este joven debería obtener algún reconocimiento por su actitud positiva y gran servicio al cliente. Se llamaba Tom.

burger was good, chips Luke warm. cola no uce and was flat

I have ordered the Latte Coffee regular. When I got my order I have opened my coffee lid to see coffee quantity but it’s disappointed me the coffee quantity was low I felt un happy.

Under staffed order wrong no surprise there!! Management unhelpful

Order was placed and received within 20 minutes however when it arrived there was dips missing and the food was cold

I ordered chicken selects using the app and they put a box of nuggets in my order instead. Big price difference. And then they don't answer their phone when you try to call them. And the food was cold

Give the man a raise will use he came earlier than expected in the rain if that doesn’t show commitment i don’t know what does

Always get your order wrong and have no accountability. I’m sat here right now waiting for an order they got wrong for delivery. Great way to spend my day off with family There’s a reason your working there

Queue was a pain but the service is brilliant! Staff are very friendly (ate in)

All drinks below the 0.5l line and they refused to top up unless I agreed to add more ice. Rip off