McDonald's in Dartford

ALWAYS get the order either wrong, or items missing!! EVERY TIME! Absolutely shocking, how hard is it! Once again, disappointed children and I have go without to give my food to them.

We had a delivery when this refurbished restaurant opened. My husband was halfway through his burger when he realised there was no meat in the burger. I tried every avenue to complain with no joy. We have never been here again. This is the worst franchise of macdonalds I have ever known.

Serves was terrible food didn't come and when I went to complain no one bothered with me and did not respond. I am very unhappy and unsatisfied as it took an hour longer than they said they would be.

Spectacularly incompetent branch ..in baking sun this was the SIXTH time they couldn't offer ice cream (although advertised on displays) I had to wait in the queue to get out... Management here must be super inept... think of those poor children...

Turns out this McDonalds won the award of incompetence and it's not being refreshed that changed things. The Drive Through is slower than going inside and order. The percentage of orders made wrong is staggering. I just had 3 days in a row with food not matching my order or missing something. There's a few people there that are nice but otherwise, it's a pure joke, with people missing the most basic courtesy or knowledge about customer experience. One thing is sure: check your order before going home, most are completely wrong and if using a delivery service (I personally stopped), understand you will be disappointed very fast. Overall, best to go elsewhere...

This place has got to be the worst place I’ve ever been to , I actually don’t know where they get these people from that run it or work there but I know reception age kids could do a better job . Awful service they can’t even make up 2 plain cheese burgers and 9 nuggets so clearly unable to read or follow simple instructions not to mention they then serve it freezing cold . I honestly hate this place and will never go there again it’s to stressful and got to be the worst McDonald’s ever.

Appallingly managed with don't care less management..re drive in 3rd time on Sunday ice cream mcflurry not available which to me is madness the sun was out too...

Extremely bad attitude, coupled with very bad service. I think this McDonald's cares more about its drive in customers

Why is this mcdonalds allowed to charge much more than other mcdonalds it can't be for the crappy service you get of the rude brain dead staff who stand there look at you and when you order just ignore you and walk off and laught just shows the level of their intelligence of a 5 year old

Can’t get an order right to save their lives. And it doesn’t matter how you order. Everytime somethings missing.

This is a McDonalds outlet that does not care about its environment. The litter in Station Road from this outlet is terrible. The Manager has been advised three times this week and has done nothing about cleaning up the area as agreed when it was first allowed to build a drive through. If this is the attitude of the Manager then how can you trust the food hygiene !

Very long wait, coffee machine not working, cold chips also over cooked, crispy chicken sandwich over crispy (burnt) lettuce was minimal compared to other branches. Very poor experience

Numerous missing items - why does this always happen with McDonald’s? Happens too often - they clearly do not want to retain custom.

Disgusting!!!!! No 1- hit or miss Mcdonalds ever for me!!! Too may kids working in there not taking orders correctly, listening to what's being said /ordered to them, or making the food incorrectly. OMG they are 1 of the Worse McDonalds I have EVER been too ever since they updated themselves & put that drive thru in. You have to check the bag EVERY flipping time, usually no napkins, once I bought & paid for a Double Big Mac, I got home only to find out that some clown put a standard Big Mac in a Double Big Mac box, I called the number to complain as per flipping usual no one answers the phone, so I drove back down there to get what I paid for- waste of my time, my petrol & my 1 hour lunch & going round the 1 way system again. Today Tuesday 25 July 2023, they've gone 1 worse then usual. At the drive thru- I checked they put napkins in the bag- check! I get all the way home after going round the 1 way system again, I get home, open the bag, open the Big Mac box and I was given a dirty Burger box, I open the lid and what do I see? a Big Mac only fit for the bin or an animal of some sort. Make your own judgements from the pictures!

Treated my son to a happy meal at McD for being a good boy for waiting for his sister's dance lessons to finish and the meal was as fast-foody as it gets. Fast forward one week I received a letter stating I have stayed 19 minutes over the limit and had to pay a £100 (£60 if you pay early) fine. Went back to have a chat with the duty manager and all she has to offer was to tell me even staff have to pay fines... After a quick research online to find out that this has always been an issue with McD (with car park) and regardless of whatever the reason to visit their establishment might be, the audacity of thinking that they are attracting customers with their ever shrinking fast food is beyond comprehension. I am a father of two kids, 8 and 5. And the idea of penalising me of £60 for overstaying at their not so busy establishment on a Saturday afternoon is maybe the reason why McD as a whole is losing money and popularity. At this rate Burger King and KFC wouldn't even need advertising to gain business.

Waited half an hour and got the order wrong twice. I've been here a few times and they've got the order wrong more times than they've got it right.

This was the 1st time I’d used the drive through here. Having read some negative things about it, I then saw a positive comment on FB. I must say the positive comment I’d read was about the politeness and friendliness of the drive through staff which I found to be correct. Some nice polite young people, great to see. I ordered a burger and fries but couldn’t add a McFlurry or milk shake as the machine was broken!! Now when in the past I’ve brought from here it seems the McFlurry machine is often out of service, why is this I wonder? The burger and fries where good but maybe could’ve been a bit hotter as I only live 2 minutes drive away and the food although acceptable could’ve been a bit hotter

Woeful menu. So many items not stocked / available so I just walked straight back out. Since this review requires at least 100 characters I’ll just keep tapping away. There we go.

Once again our delivery didn’t come with the sauces and dips we ordered and this is happening too often. The young staff at this McDonald’s are sloppy and vary rarely get the orders right it’s bloody annoying when you expect to enjoy your food and it’s ruined by sloppy untrained staff 👏 👏 well done McDonald’s Greenhithe 10/10 for getting it wrong again

Ordered from here probably 4-5times and honestly the WORSE McDonald’s there is! The fries are always cold and dry, the burgers looks like they have been thrown on the floor then picked up, barely any sauce in the burgers, just an awful McDonalds. Better off driving to Princes roundabout McDonald’s. They are always busy but food is X100 better

What happened to service with a smile… Staff on drive thru clearly don’t want to be there.. didn’t have to wait long for the food tonight but it was cold. They had clearly cooked too much too soon (could see all the fries boxed up and drying out under the lamp). If you try and call it’s worse than trying to get through to the doctors.. Check food before you leave and request fresh while you still can!

First visit since it has changed, over 10 minutes for a cup of tea again all deliverys take priority. Thought I would give it a second chance, Daughter went down, I was on the phone when she ordered, 2 out of 3 orders wrong and...

The place is unrecognisable. Light, bright, sparklingly clean and fresh new decor in and out. Cool new furniture, food fast, hot and very tasty. That hasn't changed, but the whole atmosphere and surrounding areas are superb. Going to be lovely lunching there outside in the...

Just don’t go here… It’s the dirtiest restaurant I’ve been to outside a third world country! Whilst the food looked fine I’m now praying the kids aren’t ILL! There were more flies in the restaurants than burgers waiting for the Just Eat drivers. Kids were...

Terribly slow service. Not enough staff. I will not be returning. Having just collected a car from a local dealership this seemed like the easiest way of feeding the kids quickly. What a mistake. The downstairs was full of people waiting for orders. There was...

Just visited this "restaurant" for the first and last time. Tried to order 6 breakfast meals for my colleagues. Firstly, just taking the order was an awful experience. The guy on the til didn't know what he was doing. We had to go through the...

Just picked up a takeaway they did not put my apple pie in the order they left out of bag, took 20 mins to get my order as they take priority of delivery drivers. When we opened the bag the food was disgusting we attempted...

I have had the displeasure of visiting this store for years. Each time I go it gets worse and worse. If you order delivery it is always wrong. I went in person this week the staff all stand around not doing anything. Meanwhile the girl...

After a huge traffic jam on the M25 and kids needing food and loo break we went into McDonalds GreenHithe and the easiest option to get to. First impressions- from the outside it looks like an old run down hotel/pub desperately in need of renovation....

Even at breakfast time (early) they failed to get the breakfast right Coffee was warm and weak, they plan to open a drive thou in the near future

Went into the store and ordered two meals with the supervisor/manager. One was a plain 1/4 pounder meal with cheese the other a big mac meal. Drove home to find a 1/4 pounder which had all the dressing stuff on it. Not plain at all....

Had to make delivery to McDonald's Greenhithe today, there was around 15 cars outside on the yellow lines outside more cars in the carpark, motorcycles on the pavement, I opened the main door to find 1 staff member standing just inside the doorway and beyong...

Ordered once delivered complete wrong food spoke to manager said he was getting it re delivered the driver then turned up with no food and then came again with half of my order and it was freezing cold we re ordered again and yet again...

never answer the phone, burger came upside down in the box followed with the box saturated in grease and was cold this place actually needs to shut down

Another incomplete order from this place. Stone cold as usual. Now i have to drive there to collect the rest of my order after I paid for delivery. Wont be ordering from here again.

I was in the area and was craving a McDonald’s , despite the reviews I decided to give this branch a go. For me it was very clean and service was fast and on point as was the food. The manager at the time was a man called Sam ! he served me with a smile and was very polite.I would go back in a heart beat.

What is it about this McDonalds that makes the staff incapable of following a simple order. Once again received meals via Uber eats and missing half the order. Is it really that difficult to read a receipt!

Omg 95minutes for a simple order 0.1 miles away. Went to ther resteurant to talk to the manager. She did not have a clue where my food is. But the guy on the door ask me for face covering. This place is as s.... as it goes. Hope all the people working that end up unemployed without benefits. AVOID

Please do not waste ur money going to this McDonald’s the hygiene is absolutely disgraceful and the food is cold and disgusting. I am confused how it hasn’t been shut down , the food gave me a terrible stomach ache . Action needs to be taken.

Ordered from here last night, couple of hours after eating I had extreme stomach and couldn’t stop being sick!

Mcdonald's is McDonald's. But at this one the stuff are great and the toilets superior with 24 hr access.

When quarter pounders & fish burgers were delivered the burger buns are hard and oven reheated - abysmal This needs to stop - This has happened several times - very hit and miss!

The worst Mc Donald’s i ever seen! Understaffed, endless queue every single time, i happen to wait 25mn before being served. They privilege Uber vs clients queuing! Staff is somewhat friendly though but no point going there unless you love queuing endlessly. Considering the time you wait every time they should have their franchise removed!

Went just before Xmas staff talking to each other ,girl served me very polite ,very shocked to hear manager and a couple of staff laughing joking around but the language (swearing) in front of children (not mine or they would have been told ) is bad ,they weren’t even out where food being prepared they were where ppl getting served

Ordered food & for delivery, delivery was longer but dont mind that, but I do mind the fact that when delivered it was stone cold!Every item was as if it came from a fridge, zapped it all in the microwave. No dips again which is a usual occurrence, not even a straw! Fries were all under cooked, the whole meal was just a waste of money really so dont think we will bother again!!

Awful branch awful service worst manager Lewis. Do not shop here tell as many people . Insult rude untrained staff and manager is worst.

What a great way to get greeted as you enter 6 mid aged Asian men bumping each other around nice and loud as well they object to moving out the way!! Great customer experience !! Feels more like an ISIS recruitment centre than a McDonalds!!

Waited ages and the food was cold,uber seems to get priority over walk in customer's certainly won't be using again, i think all McDonald's seem to be going the same way now

Probably the kindest McDonald’s I’ve ever been to!! Everyone was so nice to us especially Sal! Cheers Sal, loved it

I don’t usually review fast food outlets but this visit deserves telling. Ordered food, plenty of staff noisily working but not sure how productive. I sat at a dirty table, cleared up others rubbish and an old lady with her flurry stood there amidst 9 empty tables and all were dirty, she walked off.The floors were awful and the whole place needs a deep clean, empty condiments, flies, it’s awful and to be avoided.

Last 4 times I've been to this McDonald's (breakfast/lunch or dinner time) every time they've got the order wrong and I've been going to this Mcdonalds for well over 10 years now. One of the times recently, a lady even printed off a receipt to prove she was right for what we ordered and she printed off the wrong order! and was persistent she was right until she got the manager. Absolutely ridiculous!

Even though I don’t use McDonalds very much this is one I’d rather walk past! Service isn’t the greatest and the staff are really customer friendly! Place really needs a good refit or friendly staff

Very hit and miss. Sometimes it's really good. Most of the time it's disappointing. Food looks messy an unappetising. I recently had a burger that was definitely more than 15 minutes old - the bun was hard at the edges and the cheese had dried onto the box. The lettuce was mushy and brown. Not good enough.

Placed a large order over the phone for 20 people on 2nd January. I spoke to a lady called Ash she was very profesional and the had the order ready in 20 mins as advised and it was all correct. Thank you

Join the queue! Out the door ! Thinking it must be packed inside, nope just queuing because there isn’t much room between the counter and the door, empty seats everywhere, wrong building for a McDonalds! While the architects are redesigning the place , recommend some staff training,some smiling techniques , and something to get them moving a bit quicker! Mcdonalds used to be so quick on service, now it’s snail pace, service with a groan!

The place is not like a vibrant Mac. It’s not that much clean as well. Ok kind of experience. Not up to the mark for me.

Thank you very much . Kyle !!!! If I know something about customer service soon you will promote as a manager for that store!!!! I don’t wanna be rude but whenever I was in in the store like 20 minutes while I eat in my chicken wraps all the other workers have issues with the customers and each others you are the only one who is trying to make everything right ...I’m leaving your store happy Even though they make a mistake on my order they send it with bacon .... Note: for management Try to be fare With your stuff!!!!

On the way home from my night shift I thought I would pop in and get some breakfast . .tue time was 9.10 . It is now 9.27 and I have left . Didn't even get to the front of the queue . The staff look like they are all asleep . No food has been cooked . The customers waiting look very fed up . I felt like I was in a different time zone , in slow motion , it was bizarre . I had more energy and I have driven for 2 hours and finished a 12.5 hour night shift . I have given it a one but would have liked to have given it a big fat zero !

The crisp chicken wraps are absolute delight for me and the kids love the happy meal. Environment is usually clean and parking is not an issue at this restaurant. Staff are warm, polite and very helpful. Never been rudely treated.

Fast friendly service all clean and organised food was hot and how we like it Old style service so a little slow but served quick & with a smile

I'm not one to usually moan but, I was served by the manager who couldn't stop yawning , looked clueless, and wouldn't apologize or smile for making me wait 15 minutes for a breakfast wrap! Not impressed

Visitamos el Mc D'S con nuestro hijo de 4 años mi nieta para el desayuno. No nos hemos ido a este mc d antes. Al entrar en la puerta el lugar parecía descuidado, las mesas que sucios los suelos. Pedimos comida y traté de encontrar una mesa limpia, lo cual era imposible. La bandeja en la que se presentó la comida grasosa y sucia.

Por favor ten cuidado cuando visite este restaurante. El aparcamiento se unió a MacDonalds está regulada por servicios cumplieron aparcamiento. Mi ponerse con un amigo provocó que emitidos con un NPC, ya que estuve más de 90 minutos. Si no paga dentro de 28 días,...

Always a que out of the door the staff bickering in front of customers and fries was worst had in a long time Burger King in future I think

Absolutely the worst McDonald's ever the chips were cold the burger was cold and the bun dried out and hard the staff are standing around doing nothing there was no queue this time but it still took 10 mins for someone to help me

As I sit waiting in my car for my daughter to get severed iv been sitting here since 10:02pm on a Sunday night it is now 10:24 and I'm still waiting 20 mins it's a joke in

Was taken aback how management speak to the staff not very proffesional...meals were ok but chips were cold

Así que me dieron me dijeron que tenía una entrevista en un cierto tiempo, pero me dieron dijeron que 30 minutos debido a la oje, que es donde se mostrará la cocina, no me recibe esta y mi entrevista sólo duró 10 minutos. Yo calificaría la entrevista para ser poco profesional y no me enseñaron todo lo que me dijeron. Tuve que viajar a un sitio que era difícil llegar y resultó ser una completa pérdida de tiempo, ya que sólo recibimos recomendaciones poco ¿por que no me tome en el trabajo.

Great access to lots of other things to do before or after McD's like Bluewater Shopping Centre down the road. Did I mention there is enough parking right next to it.

El servicio es lento y en muchas ocasiones debido a esto, enormes colas construir. La comida parece ser nunca caliente. También en el lunes por la noche hay un miembro del personal que es de lo más miserable de hembras que me han servido jamás. Mi consejo es evitar este Mcdonald's.

I haven't been to Mc Donalds for years, and then in the last few months i stopped at this one a few times on the way home from night shifts, and i liked it there. They are always open so early even on sunday morning, the staff were very friendly and helpfull and fast, and the food was good.

The food was good the staff seemed nice and the place clean. However, parking was rubbish and the car park packed. A drive through which I am sure would be easy to construct must be possible.

Staff attitude and quality POOR, gave wrong orders to three people whilst I was there, VERY VERY slow

It's right on a roundabout but with own car park at the back, which is actually not sign posted. We got that impression of slightly run down place. When it comes to menu - no surprises.

If you want hot food in a hurry DON'T come to Greenhithe McDonalds it is the most brutally slow service on earth, during the busiest and the quietest periods there is never ever any food ready. The staff just look gormlessly at each other when you ask how food that has allegedly just been made is stone cold!!!!!!!!!!!!

Firstly, I think it's only fair to say that I'm not a fan of McDonald's food. That said however, this has got be some of the worst customer service I've even encountered - the female behind the counter was rude and never spoke (just grunted) and when I did finally get my fast-food (that's an oxymoron) it was most cold.