McDonald's in Wrexham

Ordered a breakfast for delivery by Uber at 7.25am order arrived at 8.33am stone cold and totally inedible. I work from home every now and then and thought i would treat myself to a McDonalds delivery service. Wish i hadn't bothered as stated above food was cold, i have no idea when i live 2 miles away how it took an HOUR to be delivered the food was obvisouly cooked when the order was placed and just sat around, even my hot drink was tepid. Complained to Uber total waste of time as they think its acceptable to deliver cold food, waste of money, lesson for today?? go to Greggs instead it seems as their sales have soared and they have overtaken McDonalds in the breakfast front your much better off spending your money there, i won't be using this service again as this isn't the first time i have had sub-standard food.

Just shocking to call in for breakfast, restaurant empty, one van in drive through. 8 - 10 staff hanging around chatting in the restaurant. One girl actually working cracking eggs two staff members stood talking and watching her. A huddle of staff just talking and what appeared to be a superviser actually encouraging personal conversation whilst I stood waiting . Asked by three people polite! young people could they help, but the reality was the main team were literally being paid to do nothing but socialise. When finally collected my order and got to my van I realised I had not been given the correct drink! But had to leave as I had hung around waiting for so long there was no time to rectify. Shocking for any Mc Donalds, serious staff management and training issues in this franchise!

Very disappointed, we ordered for 4 of us the young girl who served us looked like she knew what she was doing until our food arrived and half the order was missing. We spoke to a ethnic origin girl who was rambling on about Sugar Tax. So any drinks you order with your food is done separately because they add Sugar Tax fee. Basically ripping you off. So on top of what we paid which was £22 we had to pay an extra £8 for the rest of our order. We asked to speak to a Manager only to find it was another young uneducated girl who had no idea what she was doing. She was very rude. Our Chicken strips were under cooked and it's not the first time this as happened and their very lucky I didn't have food poisoning as I would of sued owing to the fact I'm immuno suppressed. This place is being run by kids. And I won't be returning. Check your receipts people and your food whether it's been cooked tidy.

What is happening, with fast food, another place run by kids, who would rather mess around than, than give good service, stay clear.

Customer service was terrible. I will not be visiting again. Asked for a manager Cameron was rude nit a great example to staff.

2:50am staff in car park blasting music and throwing a bottle of water around have some respect for the neighbours around the area trying to sleep😡

had two servers named “reece” and “scarlett”. both were great and were very nice. good was also brilliant. enough of the hate guys

Me and my family visited here after a lovely afternoon swimming in newbridge, never again will bring my family here, I usually come through the drive thru most mornings and never have an issue and so I thought bringing my family here would be a good idea hahahah that’s a joke. The restaurant it’s self was very clean and tidy and the lady working out the front was also very lovely. It was a young boy that brought my food over and although he was very polite, you could just see he was fed up love him Anyway. I was missing food off my order and so I went to thr counter and the manager in a white shirt, well I believe was a manager as everyone else had grey tops on. rather small shaped all I seen on her badge was the letter “K”, how rude…attitude was absolutely stinking, you could tell she thought she was better than anyone else, higher than anyone else, so not only was she rude to me, when talking to her staff about the problem she was very rude and aggressive again. The was she treated me and her staff was absolutely vile, I really do feel for the staff at this restaurant.

I was served by a ‘scarlett’ who was extremely rude. Looked me up and down aswell and gave me sly/judgemental looks as I was ordering and practically chucked my change at me.

The chips in this place are one of the worst things you could put in your mouth (trust me lots of things have been in their) I don't even think they fry them here as they have the texture of a cold potato that has been sitting around for a week.

came here with the family for a “good” lunch🙁 however all staff were like headless chickens, specifically young boy with black hair, giving me daggers for pointing out the bit of mould on my chip 🍟. Honestly. Did he want me to die? appalled with the service i got, obviously didn’t ask to be treated like royalty but i also didn’t ask for the moon 🌚. upset kids, who didn’t get toys in happy meals, had to basically beg for them, where are they raiding them? also can someone from head office explain the awful stench which goes beyond the womens bathroom, this is beyond vile 🤮 what hurts me most is the lack of dedication and care from your serving staff, maybe you should reconsider the “team” who walk like dead fish, and don’t speak a word. one of them even said “here’s yer toy” right. not even a hello or a sorry, again, not asking for the moon. slow slow slow, absolute slug pace. just wanna say, i have one hope for this place, it can only get better from here. maybe one day i’ll come back to the newbridge mcdonald’s, however, that wouldn’t be in the near future. to give you some praise, my husband loved his fillet o fish… -wendy

Tried to order food to take away apart of glitch in the system, staff was not helping at all and was super rude. New staff of young people was just ignoring us. Management should pay more attention on their people. Especially near the airport where we have some much tourists going through this place , such a shame. Will definitely raise complaint to them

All the food that we did receive (only part of our £35 order ) was cold .. flat coke and no dips or straws the worst meal I have ever had and McDonalds newbridge is by far the worst one in the Caerphilly area avoid at all costs shocking

Never tasted chips like that in my life was about ordered at 13:17 worst chips ever and the cola needs changed

It's McDonald's, but at least they don't charge for parking like their neighbours The Otter! If you want to park safely to feed your kids... Then avoid the Otter who would rather hit the little people than set up an agreement with McDonald's for the car park! Watch out for the PCN in the post from The Otter!

Drive through was supposed to open at 0700, got there 5 minutes early for someone to not open it up until 0715. Did my order regardless of the women not seeming she knew what to do but I can let that slide considering it was early morning, repeated my order back to me even though it was the completely wrong coffee I ordered but again let them be as I felt bad as it was early morning. Got to the front after triple checking my order and paying to then get one less burger and no coffee at all, didn’t receive a receipt but still informed the lady kindly that I was missing some items, told her what I paid for, was really rude with me, still not receiving my coffee and eventually after asking twice I got the other burger, no apology and really bad customer service. Ladies name was amber I believe, really rude. Wouldn’t suggest this place.

Ordered via UberEats, 2 full meals missing when arrived. Called store. Guy told me wasnt his issue, offered a free meal another time. Sorry Im missing two meals!!!??? Not their issue, its Ubers issue. Sorry, I believe they bag and seal the meals for shipping....

Finisce qui la mia esperienza con Mcdonald's. Già il cibo non è un granché ma ora basta così. Con le...

Absolute joke of an establishment. Ordered from here Saturday via Uber Eats, missing the Big Mac from the Big Mac Meal and a Tripple Cheeseburger. Rang to complain, told that wasn't their problem and to contact Uber Eats. Thought surely lightning couldn't strike twice. Thought...

I had to wait over 15 minutes for 2 cheese burgers and fries. And people who came straight in got served before me. I did address this with a member of staff and was told to F off if I don't like it. This McDonald's...

Had a lovely hot meal using the drive through, only complaint was that the chicken selects were missing & only realised when we got home. I phoned them to state this & we were compensated with 2 free meals the next time we went there.

Bought a milkshake which is extra money with a meal and i was given a sprite had chips that usually taste good were well under filled waste of money won't b back

I dont normally comment on McDonalds as I only usually go in for there coffee which is the best you can get from fast food outlets, but this restaurant surprised me on new years day with how clean it was and how remarkable friendly the...

McFlurry????? Very disappointed,, had i wanted a small one id have paid for one Instead!! Cut backs maybe?

I placed my order at McDonald's Newbridge, it was a very big order over 30 pounds and was treated like crap by the server. The staff really need to learn some costumer skills and manners utterly disgraceful. And 70% of my food was also cold when served. I went and complained and was ignored. Then asked for the manager and a young girl who looked 15 said she was the manager and was getting aggressive with me. I could clearly see she was lying. This McDonald's needs to be looked into by trade in standards.

I went and ordered food and paid at the self service, I went to my table and when my food came I was told my drink was not available. Even though I had ordered it and paid extra for it. Its easy enough for the...

I’m writing this in the queue to get our food but the young man that took our order Kieran was absolutely fabulous at Newbridge McDonald’s! He interacted with my son even though we were going through drive through! Very friendly and just an all round...

We called into this McDonald’s for a coffee as we had a busy shift ahead of us. I personallly have never had an issue with McDonald’s whatsoever, and I’ve been to my fair share. Firstly we was served with a member of staff who really...

Always know what you will get, this is a positive! I may well eat a 'Big Mc' twice a year and when I do I love it, today was no exception. There is something very reassuring about McDonald's , clean, bright and paper straws! Well...

Met for business meeting early morning. Breakfasts then coffees so was spending money the while time. Did not see or even think about looking for car park limit signs. Yip as has happened to other a £100 fine or pay £50 quick style. Called Macdonalds...

I recently met someone here for a coffee and a business meeting. The meeting ran later than planned and a few days later, I received a parking fine of £100 (£50 if paid within 2 weeks) as I'd stayed longer than 90 mins. I challenged...

Regular coffee stop in the morning on route to work, especially love the double expresso. Always service with a smile even at 6am 🙃

On previous visits never had a problem. Tonight was a different story.

Favourite and our first choice Mc.s. Staff always helpful and never had any real issue with standard Mc.s meals.

I visited with my family on Saturday the 17th of March, missed breakfast so had a quarter pounder meal instead. This lovely woman, can't remember her name but had red hair was cleaning the tables. She approached us, got me ketchup, was really nice to my brother and just was overall really kind. You should be glad to have her apart of your team.

Where do I start, this McDonald’s has a very intimidating manger, has terrible service and every time I’ve came in here I have been kicked out just after minutes of entering. I have been denied service multiple times. Overall In my opinion this establishment is absolutely crap.

Any trip here, you won't be waiting longer than 5, 10 minutes, people may contain for waiting 10 minutes in a fast food restaurant but you'd be waiting longer if you want to any other place, besides if you want fresh food then you have to be patient, simple as. Good food, good customer service, good waiting time.

Your standard McDonalds, drive through available and service is pretty quick, never going to blow you away, but you know what you're paying for beforehand.

¿Qué es personal con mcdonalds. Pedimos 3 comidas palitos de pescado feliz, miembro del personal nos preguntó al parque como los palitos de pescado estaban siendo recién cocinado. Miembro del personal nos trae para nuestra encantadora, cálida, los palitos de pescado y patatas fritas frías! ! Cada vez. . . . Moraleja de la historia es que si lo que quieres es una comida decente lo suficientemente caliente para comer no espera de Mcdonalds. No creo que el personal no todos los clientes son niños. . . .

Well , I know they're all the same but this one is a better cleaner example. The food is the usual Macdonalds which was good.

Katie ..crew trainer at Newbridge macdonalds is also an escort on adultwork. She sells sex !!.profile is orange dove .hope she washes her hands before dealing food.did not know it was macdonalds policy to hire prostitutes..lol

Courteous,helpful staff seem always happy and friendly, We attend this restaurant most Fridays. The food itself comes hot and fresh

My friends and I have been here many times because this McDonalds is consistently good.We usually go for the Chicken Legend with a large tasty portion of Chicken, mayonnaise and crispy lettuce in a warm bun,complemented by chips and cokes.The staff are welcoming and friendly despite being very busy.The seating is comfortable,kids are well catered for and the toilets are kept clean.

Decidir a conseguir un paseo en coche a través como el es atacar! parar el pedido y pasar a la siguiente ventana a pagar, abrir la ventana y conseguir absolutamente empapada con goteo sumideros!! Coche wet, bolsa de comida wet ... pasada mc Donald's). Le dijo a la mujer que las arreglaría y ella me ignoró. No te molestes con mc Donald's en Newbridge ya!!

Overall, happy with this McDonald's. Service was quick, didn't have to wait for 3 cheeseburgers. Drive through lane is very short so makes for queues in carpark.

Un restaurante con aspecto realmente encantador, recientemente reformado con aparatos para los niños para mantenerlos ocupados.