McDonald's in Medway

The problem is i can’t eat my food without the sauce and I always order 2 or 3 sauces and never receive them.

Waited over 20 minutes for a simple order. Staff seemed disorganized and in no rush. Fast food? Not here. Very disappointing

We stopped here on a whim with our 18 month old daughter. A lady who worked in there gave her some colouring and activities and was really chatty and friendly. Thank you. It's people like you that make the meal even nicer.

Food was overdone and the order was wrong and items missing. It’s funny how they can get the older right when you’re standing there in front of them but reading off the same screen they can’t get it right for a delivery.

Exactly what it says on the tin! Thank you 🙏

Message thread has disappeared however received message 25 mins before courier turned up to say he was here. I stood and waited in the cold only for him to argue that the address wasn’t correct. Courier ignored instruction given to meet on the corner, and told me my address was actually further up the road. When he arrived the insulated bag meant to keep my food warm was partly open and therefore my burger was stone cold and I had to microwave. Please refund

Drop someone else’s food off before our so meal is stone cold

Waiting an hour and a half for cold chips and melted ice cream and couldn’t even get a refund. Not good.

Service very slack.rude management on the phone .

always such poor quality food or something missing, and the wait time doubles the second you've placed your order. we won't be ordering again

drinks was spell.basically the bag with drinks fallen somehow while delivery in process. delivery driver said sorry for this but I got nothing to drink

The delivery was an hour and 15mins and arrived with no hash browns!!

Half of my order was missing and what I did get was stone cold

Everything wrong. Not our order, what arrived was cold and a ruined mother's day treat. It's not hard to get an order right!

waited ages for order and when eventually arrived it was stone col

Food was delivered really quickly and was correct and hot. Thank you!

Paul was very good and nice the food was fast and tasty

Ok, food had just gone a bit cold. Only 5 mins from store so shouldn’t of been

Food never come complete,always missing something

Simple delivery took over 2 hours! Food was cold.

Had to wait a ridiculously long time for my order , the estimated time kept increasing & when it finally arrived it was stone cold !

I’m not one to moan never say nothing but my food was cold Big Mac missing and double cheeseburger I warmed it up in my microwave

For the second time I have not received sauces that’s been ordered., and when I rand the restaurant they were very rude to me!

would give no stars as my order never arrived

Missing the mine craft gift u pay extra for and the Big Mac

Bag was open and wet when delivered

Never have a problem with this McDonalds . Food is delivered on time and is warm upon delivery . Can’t fault it.

Late wrong order rude rude driver!!!!

I'm not one to leave a review but second time around. Again drink was flat and food was cold. Delivery was late, for every minute late 2 minutes added. Last time I order

Arrived later than predicted, and upon arrival whole order was wrong like they packaged the wrong order, Big Mac was supposed be plain, didn’t receive my triple cheese only a mcspicy I didn’t order and also the nuggets were missing and the fries were freezing cold, I order the same food every time when order yet this is the first time I’ve had this problem where it’s completely wrong and frozen cold

no dips that i ordered were received

always forget get stuff in what we arder

Strood Mc Donald’s is hopeless, always leaving something out of my order

over 2 hours for our food. disgraceful. my kids waited 2 hours

fantastic all my meal was there and driver was superb

Most of the staff are really nice. Food is erm it's McDonald's so what do you expect, overpriced slow food. Most of the time it's clean and tidy. Bring back the Big Breakfast.

The food was cold and the delivery time kept changing. The food must have been served and at on the side until there was a driver available.

I went here because it was my birthday and it was 8 o clock and we needed something to eat for the long car journey to chessington so when we did they were so nice and the hash brown was so good and McMuffin cheesy

Even the coffee was stone cold!

Driver was rude. He couldn’t find my addressed, phoned me and accused me of putting my postcode in wrong. No other driver has had an issue.

drink was missing and food was barley warm

Delivery driver stole our food only left me with the fries and a drink

Lovely and hot and really great value for a family of 4

I ordered a 9 Chicken nugget meal, with fries and a banana milkshake. When it was delivered, I only received the milkshake.

Not getting a full refund for a missed item on a delivery. What a joke !

some for neighbour/some for me and neighbours dog had couple of the free nuggets too

Didn’t delivery to the right address

food was lovely and still hot on delivery

food was good but yet again my drink came half full and the bag was as soaked through with the drink contents. this has happened the last 5 times i have got deliveries

no hash browns with my order it's over priced extremely for delivery so when I pay that price I expect all of my order to be there 2 hash browns missing!

Absolutely shocking, ordered meals from deliveroo, Mc donalds lied to me via a phonecall to a female worker there she told me the delivery driver wasn't at restaurant even after Deliveroo confirmed they were, her words I have your order here in front of me but no delivery driver present, I said OK and took it up with deliveroo so after speaking to deliveroo they confirmed he was at restaurant, then after the deliveroo driver collected my food he sat for 15 mins in tollgate lane car park, then headed to my home address and gave us cold food, and Mc donalds sent missing items. Avoid all services mc donalds and deliveroo.

I dine received my order i am waiting for 2 hours now where is my order ?

This was my children’s dinner and it was over 40 minutes late and cold!

Food was cold! even though I’d ordered a child’s cheeseburger without pickles it came at the same temp as everything else my guess is picked out label slapped on and shipped out! This is a serious allegedly issue which I will be taking up with the place of business!

didnt ask for a dble 14 pounder

I haven't receive three items from my order no mozzarella sticks, no fries and one burger missing. Plz check your camera and refund my money for that

Would if 5 * if they hadn’t added tomato ketchup to the single cheeseburger

All the food was cold. So cold I threw it away

You need to sort the drivers out . They never manage to find where I am yet the postman and other deliveries manage to . I’m partially disabled hence having it delivered to my door ? Yet I end up having to shout out my window as I can hear the either buzz on neighbours property or a few times drive off !!

Very positive experience today, the delivery lady was lovely

THE FOOD NEVER WAS DELIVERED YOU LYING SCAMMER!

delivery time pushed back and was still late, half the food was missing and what arrived was cold

Time constantly changed so I guess late but ontime

I placed my ordered at 630pm it arrived at 840pm, and was cold. The delivery estimation changes constantly. Everytime this is not good enough,

Chips tasted like a month old. Food thrown togther and cold on deluvery

Hot food was cold and had to be reheated

Missing bbq sauces I paid for and straw

Mcspicy burger delivered with no chicken inside the bun..

Two meals order with no Chips how is that possible when you order meals. Very poor service even the drinks had spilled over in the bag. Come on, pick up your service or close down.

a man delivered out of the back of a van

Bad bad delivery people. Could not get to the correct address. Argumentative on the phone when I’m trying to help. Difficulty speaking English. The hand off was just plain unpleasant and abnormal. 1/10 would not recommend.

I ordered the food that is located down the road from me at 23.20... it took 43 mins to arrive and all food was very cold. We went down there and was able to speak to the manager. She explained the driver has done this alot! she helped us bless her:)

Another dinner time ruined by McDonald's inability to put food in a bag. You can guarantee if you are ordering for children that will be the first items to go missing so you're sitting at home with screaming hungry children. Also,of course no straws.

Always late and delivered stone cold why are McDonalds still using just it it’s a joke

Stone cold waste of money jokerz

No straws, no napkins, no sauces, wrong flavour milkshake

Self service machines not printing orders, which staff were aware of, orders severely delayed. They only seen interested in supplying the likes of just eat, not interested in customers in house who are just left standing waiting Complete disorganised shambles

It was so cold it wasn't worth eating it was horrible

Food was freezing cold went in the bin what a waste of money

Delivery driver was outright rude and aggressive, mishandled food, parked in disabled parking spot illegally

This has to be the slowest McDonalds in the UK. A regular meal takes 25mins just to be prepared for you. They also leave the drinks out on the side while they are preparing your food. So when you receive your meal 25mins later your milkshake is all melted. Whole point of fast food is it's meant to be fast. With these lot you can go home, cook dinner and wash the dishes before they have prepared your meal.

Strood macdonalds always get something in my order wrong, usually is forgetting to put in the extra sauces, or missing some chips, this week it was giving me the saver chicken sandwich as opposed to the main meal chicken sandwich, the cheap one has salad cream type sauce not delicious mayo.

I'm happy with the delivery but one item was missing got the sauce but no dippers

delivery was on time and the food was still warm when it arrived

Pure joke this place, asked for extras on burger and got none, didn't even send the mozzarella share box either. Taking the mick and fries was soggy.

Order was missing Ketchup dips as requested aswell as the napkins and straw for the drink. Speaking of the drink where it was placed in a large bag the drink was on its side, luckily it was a milkshake so did not spill that much . if it had been any other drink it would have all been lost.

Great example of work and customer support, delivered on time with warm food witch is alway great.

Delicious all round, chips bit cold but half expected

No straws, and didn't put in the dips I paid for.

Food was cold and had item missing.

Nice polite professional great service food still hot

missing a quarter pounder with cheese. time to delete this app and stick with uber

why always cold food? cost is enough and I always tip yet it seems unless Driver has a boot full of food they do not start delivery? come on really?

Delivery time kept on rising from 8:20 to 8:59 then when arrived the food was stone cold.

Absolutely unsatisfactory want my Mony back

Can you help me please ! I didn’t receive my orders !!!

My food was wrong! How can it be wrong every time, I don’t eat cheese and it’s on my burger again, so I want my money back! I can’t eat it. So want my money back, four times it happened now!!!!

delivery time kept changing, getting later and later and when the food got here it was cold

absolutely fantastic!!!! They sent extra on our next order as well as a note to apologise for forgetting items on our last order!! The food arrived hot and nice as alway! Can't wait to come back

Ordered a Double Sausage and Egg McMuffin meal yesterday morning for breakfast and I don’t know where to start. The wrapper was covered in black dirty grease firstly, looked like it had been dunked in the grease trap - the sausage patty was absolutely disgusting, it was definitely off by a good couple of days, The egg was discoloured - it was brown. Needless to say this meal was absolutely vile - I’m not quite sure how they managed to f**k up such a simple meal.