McDonald's in Medway

Ordered food for breakfast mothers day. Came with food incomplete damaged wet half buns missing hash brown squashed stuck to packet they in. Drinks missing when phone to speak to manger was extremley rude was told not her problem

The staff member Robby was absolutely amazing. He checked up on us to make sure our food was amazing and he was honestly so kind and respectful when talking to me and my partner. We had a slight issue with some people but robby directed us to someone who could deal with the situation.

Very quiet people wish but good food and service all at the jumped up prices all of us have to pay in this age of cost of living era

da hapi meel is veree god, i plaid oono wif me mom, shee lost 😈😈😈

There was druggies doing lines in the bathroom

My order went to the wrong address last weekend the driver brought it back and I never got my food or my money back

Me and my friend ordered a breakfast wrap and all we had inside was egg and Hashbrown when we were supposed to have the patty and bacon that was missing,they forget things every time when people from our shop go in and come out with missing iteams

Always seem to be something missing

Clean and good service. Staff paying attention to details and taking care of housekeeping. Great food for families after shopping spree, fuss free!

good service busy during day ,bit of a wait but worth it ,draw back is in evenings when it tends to be a hang out for homeless and beggers who's behaviour can be unpredictable.

Very rarely go into fast food plac

Amazing service, great food and friendly staff.

DONT ORDER ONLINE FROM THIS MCDONALDS INCOMPTENT ...FOOD MISSING FROM LAST 3 ORDERS ....... ..SHOCKING

Good spaceias McDonald's with extra seating upstairs.

Friendly professional staff, lukewarm badly prepared burgers (the meat pattie was barely warm and grey in colour), the French fries were luke warm and limp, not at all crisp, and not enough salt. Order terminals not working or not printing. Very poor.

Always busy, dirty and crowded food is cold and takes to long to get

The Best McDonald's!! The staff was organized, the food came out quickly and was well presented. Friendly and professional staff. Thank you

I order food online.I was waiting 2 hours and it comes cold.an embarrassment and a failure. This is not fast food. Very competent crew.ZERO STARS

The manager Charlie refused to give my partner our food when he asked them to correct our order and got aggressive towards him. He also tried to blame the driver for food missing when the bag was sealed on arrival. They mess up every single order and just eat do not refund if you have complained before. So we ended up paying for food that we did not get to eat. Disgraceful place with a so called manager that is unable to resolve a simple issue on their behalf. Will never got to or order from this restaurant again and advise everyone else to steer clear and order else where when you can, to avoid disappointment.

McDonald's is definitely going down hill

Slow food restaurant. Took 10mins to get a cup of coffee from ordering at the machine.

fast service and global same taste

shockingly awful cold chips bad attitude from the McDonald's workers manager is very rude slow service awful don't bother

Big macBurger beef is rubbery and tasteless

very friendly staffs and very helpful

Forgets items - fails to refund and poor service fed up with chasing. Ruined special breakfast poor customer service from Uber and branch

Food was cold and missed 2 items of our delivery order. Just had Another cold order through just eat, although no missed items this time. Although both times the apple pie should have been discarded by the time it reached me

Robbie from customer care in McDonald’s was extremely useful and friendly. I think he deserves a promotion. The food was extremely tasty for fast food. There was a small mixup in order otherwise it would’ve been 5 stars.

Excellent best place I've eaten

Service was good Waite time was good

Couldn't have double quarter pounder coz there were no boxes available?????

You can always rely on McDonald's for a cheap filling meal. Whatever you may think, it's pure value for money. No, it's not healthy but I think we all know that. It's not somewhere you should eat every day but given how expensive it can be to eat out,especially for families you can't go far wrong. The food quality is pretty consistent, they're diligent about cleaning and if you have a problem with your food they don't argue, they just replace it, well,that has always been my experience.

ordered a burger and they forgot the actual burger part and not answering there phone

Take away burger meal and chicken mcnugget meal. Service was swift and the food was as expected. You do have to give it to McDonald's for consistency.

Very busy at lunchtime, which is when I normally go unfortunately.

I was hoping the burger would be as big as it is in the picture. Quite disappointing size and weight. Otherwise, the atmosphere is good. The staff is polite.

Very busy store long waiting times and quality of food reflects this dont think the food is worth the prices now days I know the cost of inflation has hit all businesses and also the common people even harder but the burgers served here are not worth 8/10 pound for a meal when they was 4/5 pound each (25/30 for a family of 5) this is an affordable lunch for a family of 5 but now that's costing nearly 40/50 pounds for a BASIC LUNCH out with my partner and kids when we could pay that for a burger each in a higher quality establishment we also find with these types of basic lunches like mac donalds arnt very fulfilling and we are often hungry a few hours later

My granddaughter and I enjoyed our meals and a nice cup of tea.

Popped in early Sunday morning the floor manager was very helpful and friendly. Thankyou to all the staff at mc donalds

Love this place I have at least 3 McDonald's meals per month

The only way to get your food warm to hot is through the Drive through. MacDonald's was a cheeky place to eat a cheaply. Now with a Max Furry at £1.99 and it has shank in size. It does not warrant the quick I will pop in and be naughty feeling. MacaDees is off limits now. Shame if I have to think about it.

I don't blame the employee's for how bad McDonald's has been in recent years, it's due to the delivery apps that these stores are now a mess, too much work on the staff that's there, McDonald's really should open up some kitchen that are not open to the public and just used for deliverys, the atmosphere in mcdonalds is as bad as ever in the morning, not the companies fault just the types of people who go in there that early really bring the place down. Food is warm unless you have it ordered then it's guaranteed to be cold or luke warm at best but that could be to do with the delivery drivers however they also just leave the meals on the side rather than waiting for the delivery driver to be closer before they make them. Guess it's on both sides. But yeah the sit in experience isnt the best, staff are nice though can't fault them it's just the work effics the company uses now days destroys it

The food was always hot and my order was a corrected both times, but was too crowded and found it hard to stand somewhere without getting in someone’s way. But overall a good experience.

As usual, I deliver from this restaurant. Busy most times with a little wait for my order but friendly and efficient staff and a warm atmosphere for dining.

Fast food at a great place. 25 students were in but staff coped well. Prices holding up.

Visiting yesterday with a small child in tow, staff could not have been more helpful and attentive. Three members of staff offered me assistance at different times during my visit and all the staff were working hard to make the restaurant operate as efficiently as possible and keeping everything clean and pleasant. Thank you.

Lovely floor staff but servers need customer service lessons even if it's just a smile or some recognition to customers

Used self-service machines, staff on collection were friendly enough but gave me food on tray when I wanted it takeaway. On putting food into a bag she dropped a good 10-12 chips, so I was left with half a portion :(

Cheers mate got my nan doing wheelies on the counter with her portable diesel engine whilst juggling a bacon and cheese flat bread on her nose and sipping on a Mcflurry whilst sparring with mike tyson. Staff were in absolute shock and then big BSAT came in and ordered a 5 course fiesta.

Terrible lazy staff. Dry burger with little sauce. They deffo deserve to be paid at that rate, I’m not campaigning to have their pay increased. Bye!

Ordered online just before 12 o'clock delivery was for 12.30 - 12.45, then it went to 13.00 - 13.20 then at 13.30 I got a call from the driver telling me it will belonger as there busy and can't keep up with the cooking. I did ask to speak to a McDonald's worker so they could tell me what was going on but no one wanted to talk to the customer. The driver finally turned up at 14.15 and the food was cold, I did try to cancel the order but could not find anywhere to cancel it. So I had to wait bet customers walking in got their food on time. So Mcdonald workers talk to the customer their the ones keeping you in a job.

One of the better fast-food restaurants in Chatham. Not great, but certainly a notch above the competition.

The satff is very polite and friendly

Orded pancakes for breakfast, received the pancakes that were meant to come with syrup , my boyfriend went to ask for syrup and they turned round and told him he had syrup he then said we didn’t and then attempted to make him pay after already saying we hadn’t received it we had only received butter , I ate the pancakes dry in which they weren’t as nice and one of the pancakes was harder , overall I left very annoyed at the whole situation

Every time I get a delivery from here it's cold very under cooked and the order is always missing items

Very helpful staff member assisted me ordering a drink, great service all round

Ordered a home delivery. The store is less than a mile away and the food was lukewarm and the drinks order was wrong. Will not use it again.

The staff here genuinely care about their job and seeing it makes me happy and creates a really welcoming atmosphere.

Good service staff are friendly and helpful with fast service even at a time of high demand. The atmosphere changes after it gets dark. This can vary much because of the area, which is located(high crime), but if you're not put off by that, the unbelievable amount of Uber eats and just eat drivers may put you off this stop added note you can park on the highstreet after 8 to pick up your order 😉

Ban situation in this branch. Only 3 team members we’re working in the morning. Toilet was closed for clients. The company going down with service.

It's good when you older from McDonald's app but you have to call Uber to get the order sorted out.

Tai chatham McDonald's svarus tualetai svarios grindys ir stalai, maistas kaip priklauso McDonald's dvigubas buvo tikrais sausas truko padaro labai. Pliusas tas bulvytese man pakako druskas nedažnai taip jau buna

Five stars for the staff in Chatham Mc Donalds . Can't rate the food McDonalds is McDonalds whetever you eat ..but the staff definitely make a visit to Maccy D's in Chatham worth it. Our grandkids love it.

Food is good as normal. Table service option was great and the employees were friendly. Music too loud and sounds distorted which spoils the atmosphere.

Nice place and good food for the prices you pay

Ordered 4 large meals and there was no fries in when the delivery driver delivered our order. (Order 29551 £51.31) When called to McDonalds in Chatham they said that they are sorry and hung up whilst I was still talking.

Tryed one of there limited burger's for the carnation come with tomato lettuce and dressing Nice burger worth a try 😀

The kids loved the burger and the staff were friendly

McDonald's used to be the place to go when you barely had any money, but wanted a half decent meal, and now the prices are that of a sit down restaurant. Which I get thats what they're trying to be now, but honest, just stay cheap and cheerful.

This place is awful. It's pretty bad when a McDonald's needs security guards due to the people using it. The service is pretty slow as so much time is put over to the delivery companies.

Whole order was wrong! I ordered an oasis without ice and i got a diet coke with ice! Then a burger with just cheese and it had the full lot of veg inside it still! very unsanitary and order to takes to come out

There is no drive through facility but on the website it say’s they have drive through so I had to turn back very disappointing 😡

Clean, with fast polite service.

food was really hot. service staff.also.good

First time in this place , got my meal wrong,asked for a steakhouse meal which shows you have them but no you don't and staff need more training

MaccyD's in Chatham is as you would expect, food and price is the same as everywhere else, but it is in Chatham

Chatham high street mcdonalds, quick and easy place to grab a snack while going through the highstreet. Same old mcdonalds that you find anywhere else except the milkshake machine actually works here ( they actually bother to turn it on lol)

It's mac Donald's. Nothing else to say

Lovely 😊 place 😍 great environment 👍 excellent staff . So what are you 🤔 waiting for? Go 🚶‍♂️ faster and order your meal 😋.

I was trying to order food on the self service machine when a man came up to me and demanded i buy him food, he put himself down some food on my order and when I refused and left the store he followed me and threw stuff at me... its not the workers fault but maybe get more security please

Food would be nicer if served hot not tepid

Food was made as sloppy as ever, from where i sat you could see the kitchen area, lets just say staff were more interested in standing and chatting than working. The place wasnt very busy which makes that worse.

Small space. Often very crowded with limit seating

The food was as usual and as expected. Chips were hot but barely salted on this occasion. It's always one or the other. It was nice to have been asked by the customer experience leader today on how the food is and how we are doing. I felt like I was in a normal restaurant with customer service and a waiter, not a typical McDonald's experience. I observed an older lady being personally cared for by the staff too. Exceptional service from McDonald's today.

Always late in preparing the food ,

The trays stink like stale urine, the food is the standard level cold burgers burnt chips and the to top it off smelly trays that put me off my food. Shocking!!!! There is a level if food hygiene and this place does not have it in the slightest!!!!! Shocked!!! Should be shut down and staff re trained on how to clean stuff

Very slow waiting a Very long time. 😴

Very busy and noisy..get take away orders here!

Great place, great food to make one feel happy 😉

I would just let just eat take one order at a time, or better yet just don't deal with just eat anymore. Delivery guy took 2 deliveries, gave me someone else and obviously the other people got mine. Sent a photo of the receipt that came with the wrong delivery and a screenshot of the email confirming what I ordered. They told me they won't refund me. Had to throw the food our as was stone cold and I hate sausage and bacon which was the majority of what the other person ordered. Just Eat won't take responsibility and I'm out of pocket.

It's the same as most McDonald's what more can you say really

Food is always correct, Staff are always happy and very helpful. I only go to this McDonald's if I have too. There are always fights kicking off, up stairs where the main seating is, it is full of loud teenagers misbehaving.

Had a delivery which was missing items, inedible and delayed by an hour. After 3 hours of phone calls I'm still waiting for my refund 😞. No more ordering from McDonald's for me 😕

Up to standard McDonald's, good food. Only gripe is the fact that everytime, they manage to get more cheese on the paper than on the bread.

Came in with the kids for a quick bite before watching a show at the theatre.... My god it was savage. Rammed full, alot of teenagers who were getting fiesty, one of which decided to run behind the back of the counter and start swearing. The staff were amazing. So helpful, working hard, they seemed like a really good team. They handled conflicts so well and considering they are so young too I thought they did amazing. The senior on duty took control of the situation whilst also still serving customers. I can't imagine this particular mcdonalds clientèle to be friendly most days. I do feel that the staff should have a bit more protection within this restaurant as I am concerned that things could turn very nasty.

The place was busy as usual, service was topnotch & food was good with the order correctly served.

Only like the breakfast menu, don't like that you have order your food on a screen and not have much contact with staff.

The food order is always either cold or wrong then you wait nearly an hour to get a replacement

Amazing experience Order very often and would recommend to anyone, not because it's healthy, but the stuff and services are very good.

Food was as expected and service was excellent.