McDonald's in Medway

Food was freezing took a hour to arrive and was delivered by the wrong person

Food was well prepared and all but one member of staff were polite and helpful.

Fries were stone cold and the coke spilled all over the bag, some of it went into icecream

Avoid this sorry excuse of a mcdonald's. They non stop just don't put everything in that you order basically just stealing from their customers. Had a raspberry pie and minecraft toy from the meal missing along with half my partners drink spilled over her mc flurry and my diet coke completely flat. Don't bother with this mcdonald's

order came on time but was missing items and didn't include the minecraft collectable item that we paid extra for.

my bag was undone but folded over when delivered and a meal was missing

The food was colder than the drinks!

My burger is missing my ketchup dip is missing my chocolate brownie is missing and my straw I would like a full refund as I did not enjoy my food

The food was not delivered at all despite the app saying it was, followed the courier on the app, saw it go past the road, then it changed to delivered, terrible service again

waited over an hour chops were stone cold amd soggy burger was cold not happy

excellent all items included and got my son the Minecraft toy he wanted

I ordered x2 dbl sausage egg mcmuffin meals with x2 oj drinks and instead I recieved 1 double sausage mcmuffin meal with a cup of tea. and 1 double sausage mcmuffin meal with no egg and 1 oj drink. food took over a hour. it's cold, greasy, dry and a funny taste.

Said food was ready by 6:30 and was on its way so I just got it

Waited over 1 hour, food was cold, I’m really feed up with complaining

half the order again no chips again and cold

I ordered a several food items got delivered two drinks, shocking, send the rest of my order now pls!

Missing items and delivery time was up and down

Missing 2 drinks! Nothing but problems everytime I order

Amazing, friendly delivery! ********

Stone cold food , took an hour and a bit to come

Every time I order there is always something missing from the order

the food was cold and my drink was leaking everywhere just cleaned my living room was not happy 1st time this has ever happened to me 😢

Food was cold and delivery driver drop the drinks

All food is stone cold delivery drive was driving the other way for a good 10/15 minutes

late by almost an hour - driver was at restaurant within a few minutes but then stuck there for 50. food was then delivered stone cold and drink half empty.

No bbq sauce when paid for. No cheese in quarter pounder. Chips are freezing! Rude delivery driver! Photos taken!

Always a problem if not receiving all the order, majority of the time missing full meals and only getting the drinks or missing all the drinks. when contacted they don't do anything to rectify there error, just advise to go back to either justeat or ubereats

It’s was cold and things was missing from the order

store never packed all drinks which meant meals without drinks x3

order never turned up, will never be using this servive again, very disappointed

order was freezing cold terrible

Walk in to find the workers partners screaming at them and arguing Always miss something out the order Big Macs feel like they have came out the fridge always have to go back twice or one or both my kids don’t get what I’ve paid for absolutely disgusting can’t believe there still open #chatham

it arrived nearly an hour later than the original estimated delivery time and it was quite cold by the time it was here

Food was cold, had three items missing! Completely disappointed

Courier was fine, restaurant took far too long for a simple breakfast order.

food was cold ordered large and small banana milkshake got vanilla instead app not working properly for delivery

Freezing cold food. Couldn’t cancel order when it was clear that after half an hour I still then had to wait a further hour. Deliver driver actually delivered quite quickly once he was assigned. One too many bad experiences with you now and I’m done. SHOCKING service

Very late to what was originally said.

This was terrible my food is freezing I ordered over an hour ago waste of money I don’t even want the food anymore but I’m forced to wait for it to

had to wait ages and food is stone COLD

I have someone else order not happy at all

You didn’t give me a straw you delayed 4 times and the drink came half full

orded a Dulux meal and a drink and only received a drink, why would you just order just a drink for delivery?

Food was hot a order complete, thanks well done

2 of my items was missing I would like a full refund please

Ordered 630pm, told 45mins for delivery, kept changing, eventually food came at 754pm, 1hr and 24 mins from ordering

Just ordered a large hot chocolate and a strawberry milkshake. The order took forever to arrive and when it made it here the hot chocolate was cold. To wait for so long over a couple of drinks is absolutely ridiculous and I would like to request a refund. thank you.

20mins after delivery time, all fries missing from. order. food was cold. last time ordering as there hasn't been an order we've made in the last 6 months that hasn't had an issue. sort it out.

ordering fron mcds Chatham has always been hit and miss but our last 2 orders including this one has been great..correct orders, on time delivery even for a busy Saturday. what ever has changed....please keep up the good work 👏

My food came cold I have a broke n I waited an hour for it not happy at all then the refund was for 3pounds odd when I paid 19 for it

Cold food and delivery took 3 hours

Food was cold didn’t get my drink

Food was cold where we couldn’t even eat it . Very poor

I waited for nearly two hours after the app said that the driver was at the restaurant… it has eventually turned up and the food is FREEZING cold!!!! This is so unacceptable.

McDonald's chips were awful,all four portions were cold,hard and tasteless...Will just buy burgers next time and cook my own chips...

I'm usually happy with this restaurant but the last three times has been bad. My kid doesn't like the chips so we ask for a fruit bag but they never put it in the bag. You don't get any sauces with the chicken selects and nuggets even though you selected them all. And today the food took over an hour to arrive and was really cold. So disappointed.

No straws for drinks and no dips with the nugget meal not the first time we have experienced theze isssues really disappointing especially for the price you pay

all the right food was there thanks

The drinks had leaked all over the food and there was barely any drink left in cup

The food was freezing cold it was not in the bag to keep it warm when it was delivered

2 of my items was missing I would like a full refund as I did not enjoy my food

Not delivered, driver took for himself

all the food I ordered was correct thanks

food was freshly cooked and very enjoyable

Ordered my food at 18:30ish. didn’t get it until nearly 8. food was freezing and milkshakes were melted. horrible.

The burgers were cold and there were no fries. I shall not order from them again.

Food was cold and hot chocolate wasn’t even close to warm

my food always cold from here money you pay a joke

the time on the sticker says 16.04 but it wasn't delivered until 16.40. i don't live 40mins from the McDonald's and it was stone cold.

I’ve paid £25 and the 3 Hamburgs for me are not in bag this is not the first time and it is not the money it’s the inconvenience

delivery time said 5 mins originally, then more and more time kept being added on. The driver turned off location once, went aomewhere else and then it came back on 10 mins later. Food was stone cold. Terrible service.

and the delivery actually found my door instead of walking halfway up the road the wrong way

It was over a hour late and was cold

Food is cold and chips are soggy

food was cold and half the order missing!

Food arrived nice and warm, pleasant delivery guy

Everything I ordered was stone cold 3 burgers 2 chips & a nugget share box who knows how long it’s been left out for sat on the side

delivery driver banging on wrong doors before finally actually arriving to mine so my food was cold

original delivery time stated 25 minutes, was delayed twice

food is freezing cold and drink is spilt

Order took along time and was cold when he got here, tracked his journey and he obviously dropped more than one order and we were later

The time was great as it didn’t take long at all but I’m missing item from my order again which isn’t the first time it’s happened, now my daughter doesn’t have her meal and is now watching us with ours , I’d rather it take an extra 20-30 mins to come and be what I actually orders

2 and a half hours from ordering to I got my food.

Delivery driver spilt drinks and ruined food.

kept changing my delivery time it was over half and hour my food was supposed to be here at 16:25 originally and i’m only getting my food at 16:10 and my food was cold

Long delivery wait - food was cold

Supposed to come around 5:50-6, game 6:20

For once, I had a very pleasant meal, hot, perfectly salted, coke was perfect, thankyou!!!

missing food how hard can it be to make sure all food is there

forgot 1 item, got a refund but still not impressed

Should be well worth visiting for bird spoting in the summer.

Dispite the fact I had purchased 3x sweet & sour dips only 2x were delivered, t's not the 20p but the principal & every time a delivery order is placed the store always seem to muck it up by failing to qualify control / check all items are included

All good was cold. Map wouldn’t update. All of this after the McDonald’s app cancelling my first order and then having to reorder on here. Ridiculous

Order didn’t turn up. But app said delivered personally it’s nothing to do with McDonald’s but the delivery driver should be sacked

The mcmuffin muffins(bread buns) were stale as heck like rocks quite an achievement I've never seen English muffins go stale like this

delivery time was changed twice

Awful. Cold and drab. I am done with all takeaways

Can you ever deliver a complete order ? Always something missing

The delivery drivers bag was open thus the food was cold when it arrived. We are about 10 mins away so it should have been at least hot/warm. He indicated that this is why the bag was open. Not good enough. Was not worth just over £19.

Food was stone cold on arrival. Very poor