McDonald's in Leicester

Food was barely warm, and an hour late

I ordered two drinks which I never received so I am not very happy

Delivery good and quick, but food came cold, fries cold almost stale, and no sauce given despite ordered it. Disappointed

It’s really not what I expected and the price was added

Nothing with the courier, but we were missing the happy meal toys and the fries are cold

Absolutely awful, ordered a plain wrap, it said plain on the sticker and then came with everything in it that I had taken out.

Had to warm it up in the microwave food was cold

Food was cold had to warm it up in the microwave

Ordered my daughter a cucumber bag with happy meal all she had was nuggets

Happy meal was not included. You sent only the mayo chicken, drinks and mozzarella sticks

Jitesh is not working and behave good

Only got have of my drink as the other half was in the bag and leaking everywhere

You never gave me my food and put it down as delivered I’ve ordered off you so many times I hate you what is wrong with you u, u just wasted my money £23

Fresh and good quality. Much better than Abbey Lane as you actually receive your whole order from this place.

The delivery driver got the wrong address then nearly gave me the wrong food

thank you for accomodating for my prefference, the food really hit he spot

absolutely sh/t. The app says my order was delivered at 20:13 however no one knocked on the door, rang my intercom or phoned to say they were outside. I found out at 20:43 when I looked on the app to find out where it is. Now I have to waiting for someone to message me back and say it was delivered. Ask the delivery person what my collection number is, bet they won't f-ing know.

I got delivered a wrong order with different items !

Half of the food was forgotten this has happened four times no dips no straws everyone milkshake is always melted and food is always cold and something is always missing not like how McDonald used to be the worst McDonald’s and rude staff

Time kept changing. Took 1 hour 10 minutes when originally said 35 mins

He stood at the bottom of my garden and wouldn’t come to our door

Multiple items missing from my order. Was late took too long to arrive

Fine it's just another McDonald's. But it was high security for some reason. It looked like they may have experienced a lot of trouble there, from time to time.

tipped my drink sodeways wjen handing it over and basically raced down the street i was not happy with the spillahe of the drink and my whole bag splitnopen with cola

Because it is a typical McDonald's you get what I pay for

A quick breakfast stop. All good

No one delivered my son’s meal and I would never use this service again if it’s not resolved asap

this place and their staff are horrible. they lie to customers about upstairs closing at a certain time but the timing they close upstairs changes everyday. one day it’s 5pm the next it’s 6:30pm. what’s the point of having an upstairs dining area if you don’t allow your customers to use it because the staff are too lazy too keep up with the up cleaning of the upstairs area!!!!!

Forgot my minecraft collectible

Someone at the restaurant took a bite out of our burger - not the bun, just the hamburger slice. Enough said.

Nothin like a sloppy big mac when you ain't feelin like your usual gorgeous self 😍

The drink spilt over and the food was cold

Food was cold and wrap had cucumber on

Specifically, on April 2, 2025, someone came and tried to steal food from the delivery place and ran away. I was standing to deliver a food order. I am a delivery driver. She turned to me and said, “Is this thief your friend?” And I just laughed because I have dark skin. Everything was recorded in the restaurant’s cameras.

I’ve not received my delivery yet? Where are you? Please? Hurry

My drink had spilled out a bit in the bag. Not very happy.

My whole order was soaked and the delivery guy just passed me a soaking wet beg

over 2 hours for food, times kept changing

Mi hija fue asaltada por el gerente anoche. Este lugar necesita cerrarse. Un comportamiento impactante de todo el personal. Asquerosos comentarios groseros que nos hicieron el gerente y el personal de seguridad.

All food cold and arrived after an hour of ordering.

Manager assulted a young girl in the early hours of this morning and made racist remarks. Shocking Behavioir.

orderd at 8.00pm came at 10.00pm all food stone cold uneatable never using them again terrible customer service

Food was cold and all of it was chucked

Apart from being very late delivery, also my food was totally cold its not eatable And I want my refund.

The food never came I had to order again?

Pickles in burger and food was all cold

Pickles was on the burgers and onion and my kids can’t have it

Amazing customer service and was very quick delivery

always something missing when we order from this branch of mcdonalds not good enough and when you ring it's always the courier that gets blamed

Food cold , drink spilt nothing left , told it would be replaced, not had it yet .

Awful rider spent £20 on food and was given someone else order with only two large fries - Put the Fries in the Bag and Vote ReformUK

U ordered to an address that I didn't put down never been to that place before so now lost out on money

Drink had spilt everywhere so there was hardly any left. No dip. Fries were nearly cold.

Terrible. Everything was freezing and crushed. Over 15 minutes finding my address, when I saw him go passed my back gate.

The order was missing a Katsura chicken wrap

the driver spilt my coffee, didn't even apologise and was very rude and littered the front of my house with the bag with spilt coffee, I have been reimbursed for the food but I'm not happy with the driver littering my front door

the restaurant accepted the order at 19:11 and I received it at 20:38. I waited for more than one hour as the time of preparing and delivering was constantly changing( from 30 to 19 to 25 to 16 to 21 to 15 and so on) for at least 19 times. everything arrived cold and smashed ( hamburgers). there was no option to call the restaurant or to cancel the order.

Such a bad service from McDonalds, this is the 8th time in a row they failed to provide my order complete or with the right items I've ordered. ( 7 times before I went in person there ... ridiculous !!!)

food was cold due to driver not knowing where to deliver to. drink was half full

burger was luke warm. disappointed

i asked for no mayo on my sweet chilli chicken wrap and they still put it in and pickle in my cheese burger when i asked for none. i’ve never gagged so much in my life. unprofessional also the man in mcdonald’s kept harassing me to get out whilst i was waiting for my order so strange

Didn’t receive my BigMac and even just a one straw for iced coffee and shake .

he put that the delivery was done , but I didn't received the order and I had to order and wait again for the food

Food was cold like it just came from fridge

Spilt my drink left with no drink

The store manager is proactive and courteous.

It's OK but you will get pestered by homeless people asking you to buy them food. They walk into the mcdonalds and hover over you when you're ordering at the self service. Occasionally is ok but it's everytime you visit now. Puts you off going.

Food was stone cold when it arrived, poorly packaged and messy. Should probably lower my expectations since it’s McDonald’s but I at least expect it to be warm. Abysmal.

The food was okay. A bit cold but understandable

They put pickle and onion on burgers and it was freezing

I was confronted by two very aggressive members of the public whilst making an order. The Asian security guard was very dismissive and made out that I was the aggressor despite me not doing anything. He did nothing to help. He then also berated a new member of staff in front of us? He works for a separate company, not the McDonalds. Vile behaviour. There was then a racist attack from a white member of the public and he did nothing to help the black security guard. He needs removing.

Staff fogrot to give chips and sauces to my order. Waited longer than average as well. Very disappointed

2 hours to recive no sauces for the 20 nuggets 2 mucfurrs missing also really disappointed

Plenty of different shops available

Worst staff ever to work in a MCDonalds. You can never find a more horrible place to eat. Made us wait 20 minutes just for the sake of a single burger with literally no customers at all.. and when complained about the cold food they responded carelessly by saying that i can leave a feedback. Horrible staff

Double check your take out orders if you’re ordering for more than 1 person. Constant missing items.

Decent Egg MC muffin. Hot chocolate is never hot really. One day maybe

Wrong child size, stale chips .will not order agian

no bacon in my breakfast roll and was given a iced mocha instead on iced latte

Ordered a Iced Latte with my meal. My drink had Chocolate in. Rang the restaurant to ask why there was chocolate in my iced latte. The lady was rude and would not let me speak or get a word in she kept saying that's impossible. I have no reason to lie. Good job I'm not allergic to chocolate. She was so rude and basically tried calling me a liar and said she couldn't find my order on just eat!

Takes a while, tastes mid. McFlurry and fries is the best thing here.

Food always cold and no straw again

Some items were missing and food was cold. Burger was a mess all squashed up and bits hanging out

The staff were really helpful. It was neat and clean. Though there wasn’t enough receipt coming out of the self help machine post order.

Polite and well mannered person delivered my food

The delivery driver left even after i told him I was on my way. Left not even after 3 minutes of arrival and took my order with him

was really cold. must have been sitting there for 20 mins or so

Why I Always Choose McDonald’s : #Unmatched Customer Care Had great customer service from Sarah, Hufaiza, and Ritesh. I asked if I could borrow some cardboard boxes, and they were more than happy to help. Unlike other shops like Tesco, where I could see cardboard boxes but was still refused, they didn’t hesitate for a second. I always get my food from here—love it!❤️

I got just a part of the order 1 hour late and the rest of it (most of the order) i never got it. They didn’t go to Mcdonalds to pick the order and I waited another 1 hour to find out about this. Had to go to McDonalds to pick it myself. And had some missing things as well. Absolutely awful!!

We got a breakfast delivery that was ordered on the app and there was some things missing such as a wrap and some sauces. We called up to talk to someone to see what could be done and the customer service was so poor. They claimed they saw everything get packed which clearly it didn’t otherwise we wouldn’t be missing food we paid for. Then the person on the phone refused to give us her name or the managers so we could say we spoke to her about the order if we needed to call again. And in general was quite snappy and had a rude tone.

Every time need wait 40 min and my food cold my drink missing what is that ?

Food was cold and the kids meal literally looked as if it had all been chucked in

Food ok but nothing special. Service was very slow and it was not that clean. Tables, toilets and bins.

food was cold. chips where stale.

was happy to see I got a straw for once then to see was totally wrong order ... 20 mins turned in to 50, stone cold and given random food

couldn't find our address and also was quite rude

Delivery Driver left without delivering the order and did not even tried to contact me. I never received my order

food was cold, squashed and there was coke in the mcflurries where the courier had been careless. sauce missing, not impressed

Athank you the food was good 🙂👍

Person was replied give me a compliment on my ring put my food is cold