Mcdonald's in Bury

Bad service, old and stale food, fish fingers for my son were chewy!!!!! For some reason the staff just cant seem to get simple orders correct! Never again.

Breakfast sausage muffin at 05:30 was like cardboard. Unfortunately it only opened for walk in at 6:00 so could not complain. Not sure when it was cooked. Coffee was good as they cant keep that for an hour in a warming tray. Only place open at that time in a morning so no choice. I paid £6.39 too.

The fries were undercooked, seems to be a theme with McDonald's lately.

Disappointed with McDonald having no halal options

If you want a reality TV show featuring staff arguments and bickering go ahead If you want to wait less than 15 minutes, and get your order correct 1st time, probably not the place to go

I recently visited this McDonald's and had an unpleasant experience with the table cleaner, an older lady. When I approached a table that needed cleaning, she asked me to wait while she cleaned it, but her tone was far from polite. It came across as rude, and the situation could have been handled much better with a simple, friendly request. Customer service is about making people feel welcome, and even small interactions like this matter. A kinder approach would have made a big difference in the overall experience. I hope the staff receives training on how to communicate more politely with customers in the future.

Store extremely dirty and staff are somewhat stupid when it comes to ordering.

No as fast as it used to be or as cheap

This is a 24 hours restaurant but how they took an decision no one get in, even delivery drivers. This is the most time taking Mac. Higher management please look in to this.

Honestly worst McDonalds I’ve ever had needs shutting down

sometime burnt fillet or underfilled chips buy customer service is good and sort it out straight away

Very bad food because of service not working good

No longer fast food, printers broken again, priority seems to be for delivery drivers

I recently visited this McDonald’s and had an unpleasant experience with the table cleaner, an older lady. When I approached a table that needed cleaning, she asked me to wait while she cleaned it, but her tone was far from polite. It came across as rude, and the situation could have been handled much better with a simple, friendly request. Customer service is about making people feel welcome, and even small interactions like this matter. A kinder approach would have made a big difference in the overall experience. I hope the staff receives training on how to communicate more politely with customers in the future.

The order may have arrived on time, very polite delivery driver. However, half the order was missing and the food was cold

This franchise is simply awful, which is a shame because it used to be very good, I put it down to prioritising online orders over drve through customers, drive-through customer seem to be less of a priority, for instance we called in for a Big Mac meal which I think was 6.99 unbelievable we paid, went to the next window got our drink, girl at the window said can you drive to the third window, 10 minutes later we got our meal which was freezing cold, how could this happen, we thought the 10 minutes wait was so they could make a fresh Big Mac, I took the food back and asked to speak to the manager she said oh we're very sorry we will make you a fresh One. How come we waited 10 minutes for a freezing cold Big Mac and frise I said to the manager, do you not have any procedures to ensure this doesn't happen, she said all the food is checked before it is sent out, I said mine was freezing cold and took 10 minutes she seemed to be genuinely oblivious to why I was complaining. Having received my burger, I was stunned by the size of it absolutely tiny compared to a Big Mac say 2 or 3 years ago maybe they should call it a medium Mac, one good thing has come out of this I will never trouble McDonald's again.

Absolutely shocking!! Honestly, the worst experience with a delivery I have ever had. Came 2 hours late and the complete wrong order in the bag/no drinks. Went straight in the bin and refund requested :-(

Food and drink missing from order not for the first time

One of the burgers was missing. Let Just Eat know on the help section. Was refused a refund. Will not be using the company again.

Received no food whatsoever! The hot chocolate had spilt in the bag! Will not be ordering again!!

The food did not come. Only drinks

ordered a large milkshake , received a large coke

Despite giving our order number three times to the delivery driver- he kept us waiting over5 minutes at the doorstep. He seemed unable to understand simple English. We explained our food was going to go cold. He ignored us. I had already tipped the driver on the app as part of my order. I will not do that again. He phoned someone and spoke in an unfamiliar language to us, after more wasted time, he finally passed us the food. It was stone cold. We attempted to send it back but he had left

the only thing good was the juice, food cold and overdone!

The night time staff are all very rude and would rather all stand around talking

Several items missing, always the same with this macdonalds. They are useless

I’m not normally one to complain however, this particular branch was shocking. I ordered my food online, which I normally do for ease. It took about 10 minutes for the drive thru server to answer me, and even longer to receive my food. I was there over half an hour in total. Bear in mind it was 3am and barely anyone around. Now this wouldn’t be an issue had the food arrived hot and fresh, this was not the case. It felt like it had been sat on the warm plate for the duration of my wait. Lukewarm, soggy and not flavourful at all. Highly disappointing visit to a branch that I will avoid at all costs going forward.

All food was cold, and just generally flung together

Fries where missing, the extra vegan patty on my burgur missing and the sweet curry dip for for dippers was missing. The food that did arrive was good.

Order was right and on time but every time with out fail they all ways forget the sauce last 4 orders never received sauce getting annoying now

We were given a 15-30 minute delivery time at the point of ordering. Our food was delivered 1 hour and 25 minutes after ordering it. The entire order was barely warm and had to be heated up to make it edible. The fries were only half full and none of the dips we ordered were included.

items missing again. every time I've had items missing won't order from mcdonalds again. staff are shocking can't even get an order right

Never gave me my foodccosninjeedernanponncorr

The food was stone cold and part of the order missing I would like a refund!!

cold and never put straw or dips in even though they charge you for them.

New burger buns don't taste ok, burgers very thin, coke was flat.

The food was cold and didn't have a straw for the milkshake

didn't deliver everything I ordered .. no bbq sauces for the nuggets and missed off a double cheese burger .. useless

Food missing and all food freezing

Food was stone cold. No dips when we ordered there should have been 5 dips in total

Used to be one of the better McDonald's. Clean, tidy and efficient normally. Better to park in Tesco as hard to use the parking as drive thru a bit slow so usually has a queue. Lots of staff, but most seem to be on breaks, always a queue of food delivery drivyers waiting to collect orders. Toilets area smells bad! Better to walk for 5 minutes to the one on Bury high street which is better you'll still get back to car quicker than waiting here!

Missing 7 chicken nuggets and all dips

the food was an hour late and freezing cold.

Table delivery could've been quicker waited around 15 minutes after order for food to be brought to our table

Waiting over 30 mins for hash browns at 8.30am on a Sunday, meanwhile we have seen at least 4 deliveroo/justeat deliveries come out. The whole thing is ridiculous, not "fast food" any more.

Rushed, computer system issues, too few staff front of house.food not up to sysndard

Always cold, especially the fries

It took over an hour for the food to come and it’s all freezing cold wouldn’t even feed my kids with it

Very nice MC everything was ok fast ordering and nice service

Took nearly an hour to turn up, burger and chips came cold and the mozzarella dippers were missed from the delivery.

It’s said delivery 16.20 then every 5 mins changed the time didn’t come until 17.25 it was cold as the driver went all the way through Torrington instead of directly to the address

Food was cold when it got here. late by 15 minutes.

Mcdonalds food at mcdonalds prices

It was meant to be fast food. Sat in the car park for about 10 mins and food arrived. Would understand if part of it was hot, bur it was all cold. No excuse.

The food is awful wrong order ! And cold food anyway it’s getting a joke now at Woodfields McDonald’s the orders are wrong all the time it’s a joke it needs sorting and the food is always cold not ordering McDonald’s again

got my order wrong drinks was wrong and wasn't given the correct food disappointed

Terrible service!!! What I ordered med I only half received the main part of the meal didn’t turn up I was missing the fries and the philli burger this has happened before with McDonald’s missing things so not good at all

The food was cold and the delivery time was terrible . Not happy . Won’t be ordering again

we waited over an hr for our food and all the food is really cold. shocking

A standard McDonald's with drive-thru , which I used. The food can be very hit and miss throughout the McDonald's franchise, and on one occasion here, the chips were too deep fried! Sausage and egg McMuffin was wonderful.

Ordered at 4.15 came at 5.30pm absolutely freezing everything. 4 children to feed and unhappy. Drinks missing. Location of driver turned off. Food couldn't eat went all rubbery

Forgot the sauces AGAIN!!! It even states on the order receipt the dips we wanted

Food is freezing cold and inedible. Either McDonald’s to blame or the JustEat drivers.

Lovely food. Delivery driver super friendly too!

Only one McMuffin had the egg on after ordering two with egg and one without, the hot drinks were cold.

Worst service ever Not even busy still took ages for food 0 star

Would not eat at McDonald's if it was the last place on earth.

Missing items, wasn’t very helpful when contacted

the food is cold I'm not happy as they are just down the road

Didn’t send any sauces and food was cold

As always missing items from my order, I’m sure it’s not that difficult to read an order then put the correct items in the bag.

Not happy strawberry milkshake in a carton ? Chips freezing everything else perfect

They always get the order wrong here, have you waiting ages and then when it comes it's cold and the chips are always half of what they should be 😡

I waited at the reception for 45 mins and the food still isn’t here the app told me for 45 mins the food was on its way kept changing its mind going up by the minute

took 1 hour to deliver turned up cold as driver prob did 10 delivery before mine wont be using just eat again

my food was cold, i didn’t get my barbecue sauce which i payed for

Last time I visited was sat at the drive through and not no where five cars had order taken went in where they said it's broken I said well there no sign up or anything been sat there where another staff member said I put the other mic on so was working just no one on it and most of time food has been cold so won't be returning to this one as I tried of complaining really

food order was incorrect. Bacon missing on one burger and onions added to another which caused distress to my son who has issues with food.

food was freezing cold, order delivery time kept on going up and up and i was being told my food was on the way for 35 minutes

Received 32 minutes from ordering. Food was cold.

The driver was so so lovely!!! Thank you so much xxxxx

My order was not delivered to me would not recommend waited over an hour for food to have it not arrive at all and then get a notification for a review saying that the food was delivered

I had items missing from my order

The food was almost an hour from when I ordered. It arrived cold. The fries had gone all hard. The coffee had spilt. The burger looked like it had been put together by a chimp. The mcflurry had melted and there were no dips for the chicken nuggets. Quite possibly the worst experience EVER! And to top it all off, you charged me almost £20 for the worst dining experience EVER! You're lucky the lowest rating available is one star! PATHETIC

I’ve been to many McDonald’s in my lifetime, as I’m sure the majority of people have, however I have to say that this one at Woodfield Retail Park is possibly the worst one I have ever been too. Every single time I go I’m hugely disappointed. The food is cold most the time, and the service is pretty bad. If you ever go through the drive thru you’re asked to pull up in the car park where you can be waiting for 20 minutes, irregardless of what you have ordered. You could order the most basic item and you’ll be waiting around. One time I ordered food and it genuinely smelt of dog food. If you can avoid this branch I would heavily suggest in doing so.

Bury McDonald's is by far "the worst ever maccies" its always cold & overcooked leaves a bitter taste

food cold missing drink and strips burnt

The Bury store should be shut down their service and food safe guarding proccesses are none existent have marked this review as terrible as there is not a review low enough to reflect this experience. We have just ordered a meal for the family after waiting over 30 minutes for our food to arrive, drinks and sauces were missing and the food was stone cold but thats standard for this store. Now for the more worrying lack of attention my wife ordered a VEGTABLE delux meal, my wife has been a vegetarian all her life and to her absolute horror and discust bit into her veg sandwich and it was actually a chicken sandwich and yes it was in a veg delux box to say this is unaccepatble is as far from an understatment as you get my wife has now been vilantly sick. Having worked at mcdonalds when i was young and at college i know first hand its not rocket science seriously if this is the level of attention being paid by the staff i can only assume other basic hygein processes are not being followed and should really be audited.

Yet again Macdonalds, Woolfield Park, Bury have absolutely failed on every level. Having started with a 35min estimate for time, this went up to 1hr and when the food arrived, which was a daily quick delivery, all the food that should have been hot was quite literally stone cold. Definitely THE WORST slow food restaurant in the area!

speedy delivery but not my order

Cold food. The chips were so cold they were hard.

Food stone cold again happened last time I ordered

Food was cold and didn’t receive half of my order still waiting for someone to contact me

burger was cold and stale, sent me a coffee rather than a milkshake and forgot my fruitbag

The delivery time kept being pushed back despite a courier being there waiting to pick my order up. When it was finally delivered the cheese burger was cold and the large portion of fries were missing. I have requested a refund for those.

Freezing cold and soggy bag and food and packaging

Cokes were flat and tasted like water

Cold food absolutely disgusting

Food cold and ice creams melted

ordered 16 pounds worth of food 1 coke 4 hash browns 2 mc muffins and got delivered 2 cokes rediculace