McDonald's in Gloucester

Waited over half an hour for our order and then came with wrong food in it so had to go back

Standard McDonald's. Burger fell apart from lots of tiny pieces of lettuce. But normally it's fine.

I'm Daniyal lives is Linden Road, Gloucester I order atleast thrice a week I didn't receive my complete order today I ordered vegetable deluxe meal ( Large with fries and cold drink ) Plus veggie nuggets when I opened the pack french fries 🍟 was not there 😒

Says online that it's open 24 hours!! Yet the close doors to inside and flaming toilets at midnight.🤦🏻 Ate my food busting for the toilet!!

The most disorganised mcdonald's I've ever had the displeasure of using. Unprofessional and unhelpful staff, struggling to deal with a simple order being mussed. This led me to deal with an argumentative manager so far detached from reality, telling me I had to get a refund from customer services and re order my drinks. Even with order confirmation email, this apparently means nothing. Sorted in the end after constantly pointing out the lies and deception. AVOID

Ordered through Uber. Food is cold and dry, forgot all my sauces and the cold drinks are in the same bag as hot food. No standards at all. Disgusting.

If I could rate this McDonald's any lower than one star, I would gladly do so. Like many times before, I have recently ordered a drive-thru meal of one Happy Meal with 4 chicken nuggets and a small coke, and one Happy Meal with a plain hamburger and a chocolate milkshake. My first problem occurred when a member of staff, over the drive-thru speakerphone, had told me that they had sold out of milkshakes. I understand that, sometimes, a particular nutriment can be exedingly popular and there is nothing that can be done to restock an item rapidly. However, this same matter has transpired many times beforehand and I feel that after many years of orders from this specific fast-food restaurant, I must leave a complaint. The second instance occurred when I had successfully paid and left. I arrived at my destination only to realise that my plain hamburger had been replaced with four extra chicken nuggets. Now acquiring eight chicken nuggets, we also had not received the ketchup we had paid for. I am completely appaled and disappointed with the service and have tried to negotiate the need to leave a negative review yet this has happened one too many times for my preference. I would refrain from ordering from this McDonald's in the future. Thank you.

It took a bit to get the food but it was 100% worth it, great food served piping hot! Cheaper prices than other branches

Friendly service but buger was not hot

Cold food. Order was wrong on collection. Nugget missing, no onion or pickle on any of the burgers. Unable to contact restaurant to complain. Suggest going to any other Macdonalds restaurant give Eastern avenue a miss.

The fries were cold and the milkshakes were like froth not how they've always been.

Such terrible service, so slow. Had to park up for drive through order which took 20 mins

Waited half an hour for a burger 1 drink and 3 mcflurries

I came through the drive thru and was asked to park which was absolutely fine and i had no issue with this, but when the food and drinks was brought out to us all the cokes was half full, i understand there is space left for ice but the amount in the cup was a joke, i then was told i was wrong by the member of staff who proceeded to show me other drinks that in my opinion was unacceptable, Manger Kymarni stood less then 3 meters away laughing at the situation absolutely disgraceful, could have been handled alot better

Used the McDonald's App here today. Worked well, definitely a good store with some really nice staff.... Nice and clean 🙂

Food is cold, the restaurant part is freezing, well done to that depressing person who planned an open area where the Entrance door is just a decoration and doesn’t close in winter, feels like you are having your meal outside. The place run by high school students. Waiting for a sandwich and 1 meal 20 mins + Thursday evening. Well done team 😉

Went to machine placed order, then machine failed to connect left stood there for 5mins waiting for staff to notice me at the counter. No interaction until I stopped him and got served paid at till, by then 10 orders behind where I was. Food was good though.

Ordered a delivery last night. It was 1 hour late. Everything was cold. I chucked it all in the bin. Absolutely unacceptable. McDonald's Barnwood is an absolute disgrace. Worst McDonald's I've ever had.

Don't bother if you think this is fast food serval people waiting over 25 mins for their food

This restaurant is very slow ,thought we would give it another go only to find the service even slower.Worth driving a bit further to any other of the Gloucester MC Donald's .So far, several people are waiting for their orders,I think they prioritise the drive-through first and can't be bothered about the internal orders 25 mons and still waiting

Chips were cold, no veggie bites or milkshakes. Not the best

Shocking ! I don’t think they know the meaning of fast food every time I’ve been here I’ve waited at least 20 minuets for my food!

The floor guy Emmanuel is very friendly and helped me with issues with my maccies app, the food was regular maccies quality but tasted better cuz it was free.

Food is good and staff are friendly but parking is awful not enough spaces available.

It was very nice and very clean and the staff were very helpful and friendly I would definitely recommend you visit thos place.

Good service and good atmosphere but bit crowded even though the staff service is awesome

Always seem to forget a item on your order, very disappointing and also the standard the food is prepared could be alot better.

Waited 25 minutes for a cheeseburger fries and apple pie when there aren’t that many people are they having me on?

Cha thumini was great she was really helpful and friendly great service highly reccomend

Slow service order had missing burger

Surprise Surprise milkshake machine not working. Don't think it's worked since 2007. Food was mcdonald's Food but filled a gap.

Food was delicious and the service was fantastic. We had table service it was quick and the food was lovely and hot. One of the staff even came and took our used tray from us to save me trying to push a wheelchair with a tray and 2 drinks. The only thing we didn't appreciate was the awful taste in music. It was terrible all sounded the same, loud and awful. You really need to look at the Crowd in at different times of the day and the Choice of music.

More time is spent focused on delivery companies leaving the instore customer waiting long periods of time withina poorly laid out McDonald's

They asked us to park because our meal wasn't ready. We waited and waited, cars came and left before us and still no food arrived. In the end we had to chase our order. They admitted it had been lost and they had to prepare it all over again. Total waste of 25 mins we won't get back again. Rubbish!!

Average McDonald’s, service round the DT is okay and was again okay.

The fourth collection order in a row that food ordered was missing. Normally they just forget the dips (literally ever time), but the last four times Multiple meals missing. Queues too long to bother going back. Tragic branch.

Quick and efficient but parking is awful

Service ok, but the food was not nice, the Mcrib should be called Mcvomit it tasted horrible. The double cheeseburger was ok. The cheesy bites had no taste, felt it was cheaply made.

It was a McDonald's drive through. Didn't expect it to be a different experience

I mean it's McDonald's so it's what you would expect.

It's clean. What more could you ask for lol

Why do delivery guys always have priority?

Open 24 hours.... But closed at 1am

Staff just stood around doing nothing, order wrong as always, wouldn't correct the order, the staff here obviously don't like there jobs as all miserable and unwilling to help

Loud music stopped us wanting to stay inside

Eastern avenue branch food always cold and get orders wrong on drive through more trainning needed

Mcdonalds are thieves. When placing an uber order they weigh bags and then remove items before sending the items to drivers. I have complained to uber and mcdonalds and because the bag weighed what it was supposed to, I'm not eligible for a refund. This happens on every order. If it's happening to me, it's happening to everyone. Theft is theft, doesn't matter if it's pennies or pounds. I really hope mcdonalds enjoy their stolen goods. Clearly they need it more than me. Food was also inedible even once reheated. Tasted stale like it had been left out since yesterday's breakfast. I've had far superior service from the St Oswald's store. They're lovely in here. Drive the extra few miles and eat in.

Usual McDonald's carpark to small took ages to get a space

Charged me for 2 dips in my mcdelivery order which I never got and forgot the straws

Extremely busy inside with just 3 paypoints

Incredibly busy, the parking and inside was mad but the staff handled it really well!!

Worst McDonalds around I'm not even sure where to start, after you have waited over half an hour for your order, or 50 mins through the drive thru if its after 11pm at night! (this doesn't matter if you order through the drive thru or inside) the chances are you will get the wrong order. The food is always cold as certain items have been waiting for over 20 mins. The poor staff are just rushed off there feet stressed by the insane pressure they are put under with online orders, drive thru, collection and restaurant. All the customers are annoyed as they will have been waiting ages for their food, its so bad that all the customers talk about how long they've been waiting, this isn't a one off issue and this has been happening here for the best part of a year now. just a bad atmosphere with below standard food.

Just great overall friendly staff

I would give it no stars if I could. Yet again another incorrect order received. Ordered through the McDonald’s app from Northbrook Rd Gloucester. The restaurant is incapable of fulfilling an order correctly. It is not a big ask to be given what you have paid for but time and time again this restaurant fails.

Usual McDonald's experience. Reasonable pricing has now gone and it's getting more expensive. Great consistency of food and drinks. Great customer service. Clean toilets. All good

Best maccys in Gloucester with amazing staff. Especially Amy the manager

My husband went to collect our order and they got half the order wrong 😑 I think macdonals is going down hill big time the only thing I enjoy from there is their breakfast

Ordered delivery for my family had to heat it up re do the burger as it was discombulated (messy) had to heat up the nuggest and the fries and the burger milkshakes were melted not worth £31 won’t be ordering again

The staff are amazing and the food is always hot fresh and inside the restaurant area is always clean touch wood I haven't had wild teenaged hooligans I take a little old lady who has dementia there and she feels safe and she loves the music

Keep the double Big Mac with bacon on the menu 👍

Waiting for about 30 minutes for 2 bacon mayo chickens, with several people getting their more complex orders before ours. I spoke to 3 separate people over a 15-minute period, who each promised they would get it, one of which delivered, one did nothing, and the other got the order wrong. I worked at Mcdonalds for 5 years (not this one), and believe me, I have never seen such incompetence. Such a small, simple order but it seems to be like trying to crack nuclear fusion for these people.

Nice location, easy to access, and generous height on drive thru for my van which is 2.55 metres tall. I even had a couple of visitors next to me whilst I had my breakfast!

An 18 minute drive from home to treat my son to a milkshake only to be told they couldn't make any. To make things worse we then had to wait over 15 minutes to get 2 frozen lemonades. Awful service.

i ordered on the phone and they dont sleak chinese

Just waited over half an hour in the drive thru collection point in a roasting hot car with two children and shopping spoiling only to be told that our order had been given to someone else ...the apology was two McFlurrys .... absolutely disgraceful

Maccy Ds at Barnwood Gloucester is the worst I've been in ever, a real dump, avoid

Ordered with the McDonald's app did a drive through was quick and accurate 🙃

Not busy at all. As good as always! Great value. Amazing staff!

This McDonald’s is absolutely shocking there drinks are terrible and taste horrible. Large meals you get medium chips. No napkins in a takeaway. Straws are soggy and absolutely waste of time and they disintegrate when you drink

Ordered a takeaway it come and the drinks of coke don’t taste of coke and the burger and fries where cold

Delivered by Uber and ordered paid for it to be delivered direct but yet again it turned up cold. We ordered 3 McChicken sandwich meals the sandwiches were warm but the fries were cold and a full fat cake, diet Coke and a Coke zero but they didn't mark which was which so we had no idea who's were who's. They are bloody useless at McDonald's for deliveries. Not much better when you go in. Won't be ordering to deliver again. Pay all that money for cold meals isn't on in this day and age.

Don’t bother coming here. Left waiting for 20mins for simple food. Made to wait in the car park and the staff are just walking around with food not knowing which food is for which car

Was okay food wasn't hot as normal service is not as quick as it used to be considering there was no one else in the restaurant

It's supposed to be 'fast food' stopped of en route to Wales went through drive through only ordered hash browns but told to park up and wait, along with the 3 other cars that went through the drive through at tge same time. No pleases or thank you's, staff just miserable.

It’s a McDonalds you know what you are going to get, it fills the hole and it’s quick and easy It’s not and will never be gourmet

Not sure what is going on at mcdonalds,in regards to a big mac meal. Now I don't come to mcdonalds often maybe twice a year but last time I remember a big mac you would have to really open your mouth wide to fit it all in, now it's tiny unless my mouth has grown 2 inches taller I doubt it's me. Don't know what the deal with the coke is, apparently its coca cola but its foul, flashbacks of freeway cola and half a cup of ice cubes back in 96, to make it worse i wanted a vanilla shake but machine "wasnt working". And the price wth, mcdonalds used to be a cheap meal I can literally buy a whole chicken, potatoes and veg for £2 cheaper. 100% won't be coming back.

I don't like the parking space, the rest is fine

Screen says food ready to collect. Order then vanishes. Where's my food ? Oh you're lying to meet targets. Food finelky arrived and was gross and coffee wasn't nice.

Officially the worst in Gloucester

This has to be one of the worst maccy in the area but its the only one that delivers to my postcode, everytime there is either something missing or its cold today is the last straw, ive spent over £15 on this place and not only has the driver not delivered to me but given it to someone else door they have not rang me nor can i get through to the branch or delivery serbice on the app last time im using this place absolute joke

Not a place i will be returning to.. My last 3 orders at this drive through have been missing items which intakes means I have to park the car up & to go back in because the people on the counter told me NOT TO HOLD THE queue up((after me being it fir 25mi)) I went back in with my order had to queue and wait i asked to see the manager,, all she said was put it in writing,,, then i have to wait 15 more minutes for the rest of my order.. ... ALL THIS TIME NOT ONE PERSON HAD SAID SORRY ME!!! In all i was at this McDonald's for total of about 55m,, Shocking management terrible attitudes in the staff on the counters,, it's a shame

Waited over 10 minutes to receive this sort of burger and make it even better hair in it too 🤮

Tidy it's a macky always the same to be fair I 👍

Truly abysmal. Seemingly incapable of getting an order right. Undercooked food. Damaged packaging. No resemblance to any other McDonalds. Shockingly poor standards. Try literally any other branch.

Don't think this McDonald's have ever got my order correct and manager was very rude when confronted about missing items

Food is always cold, orders are never correct and missing items. Drive through is always manic.

Abysmal service speed. 21 minutes in the drive through from point of order to pay window. Staff absolutely clueless as to the backlog. Asked what the issue was, no acknowledgement no apology. On collection they're just brazenly walking around the kitchen like the walking dead. Where's the floor manager?

Not my personal choice, treat for son. Disappointed no milkshakes or ice cream available (all I wanted). Great, friendly attentive staff and good atmosphere though.

Terrible staff no one at counter to take are order had to wait 6 minutes to get served at counter orange juice was warm food was cold floor was full of trash and rubbish when food finally arrived 25 minutes after we placed are order terrible would not recommend

Clean, prompt service, well priced.

No idea about fast food. Ordered breakfast, very few people inside or going through drive through but waited 14 minutes for items after chasing twice as everyone else was being served before us. Excuse was they were waiting for hash browns but food was all cold when came so their excuse was as rubbish as their food.

Waited 30mins for our order, for it to be cold when we got it so had to get them to do the order again, got the order for them to not even get it right. Chocolate milkshake tested like banana milkshake. Guy on the chip station was throwing the chips around into orders with no care given. Wasn't given straws. So many people where coming back in with orders missing. Staff just didn't seem to care at all. Definitely won't be going back there again.

Half an hour wait for 2 meals and a happy meal. Chips were cold, burgers weren't much warmer. I'm not expecting much but hot food isn't much of an ask. Won't be going back to this one in a hurry.

Disappointing service, 1st order half of it was missing, courier failed to contact me back and couldn’t even get through to the restaurant. Just ordered this morning to receive my order with the drink spilt all in the bag just for the driver to go oh and leave. Worst McDonald’s I’ve ever used, will be avoiding northbrook road in the future.

Always busy, and when I have to wait and park up the food usually warm/ Cold. I get it's an ideal location for many hence why it's always busy.

Went here late one night after travelling in the rain. Quick and easy and you k ow what you're going to get.

This is specifically related to the service via Just Eat. How this particular franchise is able to continue operating on Just Eat I don't know - not once have we EVER received good service. Ever. We will try maybe once a year to see if things have improved, different addresses, etc, and every time the same. Food is always stone cold, always. Never once has our food been even room temperature upon receipt. Items are always missing, sometimes minor like a bag of fries, other times whole meals. And the time.....the delivery times are horrendous. It will always state a time of 30-45 minutes. The quickest we've ever had from here is 1 hour 15 minutes. The latest debacle after testing tonight, after waiting over an hour, with food showing as "being prepared" and delivery times being pushed back 3 times, we now received a "Order cancelled" message. No reason why, and we now have to wait upto 72 hours for our refund. I can't understand how with it's low rating on Just Eat this place is able to continue using their platform.

Coffee is awful here totally a waste of money

Missing item in our mc Donald’s order through mc delivery. Rang mc Donald’s and she said they now way the bags to see if there is any missing items however couldn’t find our order..but on the bag it says north brook road so don’t understand how they cannot track it down..its happened a few times where we have missed items and I’m not sure I will be ordering again as we are paying for items we don’t receive. All good and well saying get a refund through Uber eats but I ordered the food to eat not to just get a refund. Customer service not great and staff need to be looked at as to why items are missing in orders.

Disappointed again will try elsewhere 😕