McDonald's in Gloucester

Surprise Surprise milkshake machine not working. Don't think it's worked since 2007. Food was mcdonald's Food but filled a gap.

Food was delicious and the service was fantastic. We had table service it was quick and the food was lovely and hot. One of the staff even came and took our used tray from us to save me trying to push a wheelchair with a tray and 2 drinks. The only thing we didn't appreciate was the awful taste in music. It was terrible all sounded the same, loud and awful. You really need to look at the Crowd in at different times of the day and the Choice of music.

They asked us to park because our meal wasn't ready. We waited and waited, cars came and left before us and still no food arrived. In the end we had to chase our order. They admitted it had been lost and they had to prepare it all over again. Total waste of 25 mins we won't get back again. Rubbish!!

More time is spent focused on delivery companies leaving the instore customer waiting long periods of time withina poorly laid out McDonald's

Average McDonald’s, service round the DT is okay and was again okay.

The fourth collection order in a row that food ordered was missing. Normally they just forget the dips (literally ever time), but the last four times Multiple meals missing. Queues too long to bother going back. Tragic branch.

I mean it's McDonald's so it's what you would expect.

It was a McDonald's drive through. Didn't expect it to be a different experience

Service ok, but the food was not nice, the Mcrib should be called Mcvomit it tasted horrible. The double cheeseburger was ok. The cheesy bites had no taste, felt it was cheaply made.

Quick and efficient but parking is awful

It's clean. What more could you ask for lol

Why do delivery guys always have priority?

Open 24 hours.... But closed at 1am

Staff just stood around doing nothing, order wrong as always, wouldn't correct the order, the staff here obviously don't like there jobs as all miserable and unwilling to help

Loud music stopped us wanting to stay inside

Eastern avenue branch food always cold and get orders wrong on drive through more trainning needed

Mcdonalds are thieves. When placing an uber order they weigh bags and then remove items before sending the items to drivers. I have complained to uber and mcdonalds and because the bag weighed what it was supposed to, I'm not eligible for a refund. This happens on every order. If it's happening to me, it's happening to everyone. Theft is theft, doesn't matter if it's pennies or pounds. I really hope mcdonalds enjoy their stolen goods. Clearly they need it more than me. Food was also inedible even once reheated. Tasted stale like it had been left out since yesterday's breakfast. I've had far superior service from the St Oswald's store. They're lovely in here. Drive the extra few miles and eat in.

Usual McDonald's carpark to small took ages to get a space

Extremely busy inside with just 3 paypoints

Charged me for 2 dips in my mcdelivery order which I never got and forgot the straws

Incredibly busy, the parking and inside was mad but the staff handled it really well!!

Worst McDonalds around I'm not even sure where to start, after you have waited over half an hour for your order, or 50 mins through the drive thru if its after 11pm at night! (this doesn't matter if you order through the drive thru or inside) the chances are you will get the wrong order. The food is always cold as certain items have been waiting for over 20 mins. The poor staff are just rushed off there feet stressed by the insane pressure they are put under with online orders, drive thru, collection and restaurant. All the customers are annoyed as they will have been waiting ages for their food, its so bad that all the customers talk about how long they've been waiting, this isn't a one off issue and this has been happening here for the best part of a year now. just a bad atmosphere with below standard food.

Just great overall friendly staff

I would give it no stars if I could. Yet again another incorrect order received. Ordered through the McDonald’s app from Northbrook Rd Gloucester. The restaurant is incapable of fulfilling an order correctly. It is not a big ask to be given what you have paid for but time and time again this restaurant fails.

Usual McDonald's experience. Reasonable pricing has now gone and it's getting more expensive. Great consistency of food and drinks. Great customer service. Clean toilets. All good

Best maccys in Gloucester with amazing staff. Especially Amy the manager

My husband went to collect our order and they got half the order wrong 😑 I think macdonals is going down hill big time the only thing I enjoy from there is their breakfast

Ordered delivery for my family had to heat it up re do the burger as it was discombulated (messy) had to heat up the nuggest and the fries and the burger milkshakes were melted not worth £31 won’t be ordering again

The staff are amazing and the food is always hot fresh and inside the restaurant area is always clean touch wood I haven't had wild teenaged hooligans I take a little old lady who has dementia there and she feels safe and she loves the music

Keep the double Big Mac with bacon on the menu 👍

Waiting for about 30 minutes for 2 bacon mayo chickens, with several people getting their more complex orders before ours. I spoke to 3 separate people over a 15-minute period, who each promised they would get it, one of which delivered, one did nothing, and the other got the order wrong. I worked at Mcdonalds for 5 years (not this one), and believe me, I have never seen such incompetence. Such a small, simple order but it seems to be like trying to crack nuclear fusion for these people.

Nice location, easy to access, and generous height on drive thru for my van which is 2.55 metres tall. I even had a couple of visitors next to me whilst I had my breakfast!

An 18 minute drive from home to treat my son to a milkshake only to be told they couldn't make any. To make things worse we then had to wait over 15 minutes to get 2 frozen lemonades. Awful service.

i ordered on the phone and they dont sleak chinese

Just waited over half an hour in the drive thru collection point in a roasting hot car with two children and shopping spoiling only to be told that our order had been given to someone else ...the apology was two McFlurrys .... absolutely disgraceful

Maccy Ds at Barnwood Gloucester is the worst I've been in ever, a real dump, avoid

Ordered with the McDonald's app did a drive through was quick and accurate 🙃

Not busy at all. As good as always! Great value. Amazing staff!

This McDonald’s is absolutely shocking there drinks are terrible and taste horrible. Large meals you get medium chips. No napkins in a takeaway. Straws are soggy and absolutely waste of time and they disintegrate when you drink

Ordered a takeaway it come and the drinks of coke don’t taste of coke and the burger and fries where cold

Delivered by Uber and ordered paid for it to be delivered direct but yet again it turned up cold. We ordered 3 McChicken sandwich meals the sandwiches were warm but the fries were cold and a full fat cake, diet Coke and a Coke zero but they didn't mark which was which so we had no idea who's were who's. They are bloody useless at McDonald's for deliveries. Not much better when you go in. Won't be ordering to deliver again. Pay all that money for cold meals isn't on in this day and age.

Was okay food wasn't hot as normal service is not as quick as it used to be considering there was no one else in the restaurant

Don’t bother coming here. Left waiting for 20mins for simple food. Made to wait in the car park and the staff are just walking around with food not knowing which food is for which car

It's supposed to be 'fast food' stopped of en route to Wales went through drive through only ordered hash browns but told to park up and wait, along with the 3 other cars that went through the drive through at tge same time. No pleases or thank you's, staff just miserable.

It’s a McDonalds you know what you are going to get, it fills the hole and it’s quick and easy It’s not and will never be gourmet

Not sure what is going on at mcdonalds,in regards to a big mac meal. Now I don't come to mcdonalds often maybe twice a year but last time I remember a big mac you would have to really open your mouth wide to fit it all in, now it's tiny unless my mouth has grown 2 inches taller I doubt it's me. Don't know what the deal with the coke is, apparently its coca cola but its foul, flashbacks of freeway cola and half a cup of ice cubes back in 96, to make it worse i wanted a vanilla shake but machine "wasnt working". And the price wth, mcdonalds used to be a cheap meal I can literally buy a whole chicken, potatoes and veg for £2 cheaper. 100% won't be coming back.

I don't like the parking space, the rest is fine

Screen says food ready to collect. Order then vanishes. Where's my food ? Oh you're lying to meet targets. Food finelky arrived and was gross and coffee wasn't nice.

Officially the worst in Gloucester

This has to be one of the worst maccy in the area but its the only one that delivers to my postcode, everytime there is either something missing or its cold today is the last straw, ive spent over £15 on this place and not only has the driver not delivered to me but given it to someone else door they have not rang me nor can i get through to the branch or delivery serbice on the app last time im using this place absolute joke

Not a place i will be returning to.. My last 3 orders at this drive through have been missing items which intakes means I have to park the car up & to go back in because the people on the counter told me NOT TO HOLD THE queue up((after me being it fir 25mi)) I went back in with my order had to queue and wait i asked to see the manager,, all she said was put it in writing,,, then i have to wait 15 more minutes for the rest of my order.. ... ALL THIS TIME NOT ONE PERSON HAD SAID SORRY ME!!! In all i was at this McDonald's for total of about 55m,, Shocking management terrible attitudes in the staff on the counters,, it's a shame

Says online that it's open 24 hours!! Yet the close doors to inside and flaming toilets at midnight.🤦🏻 Ate my food busting for the toilet!!

Waited over 10 minutes to receive this sort of burger and make it even better hair in it too 🤮

Tidy it's a macky always the same to be fair I 👍

Truly abysmal. Seemingly incapable of getting an order right. Undercooked food. Damaged packaging. No resemblance to any other McDonalds. Shockingly poor standards. Try literally any other branch.

Don't think this McDonald's have ever got my order correct and manager was very rude when confronted about missing items

Food is always cold, orders are never correct and missing items. Drive through is always manic.

Abysmal service speed. 21 minutes in the drive through from point of order to pay window. Staff absolutely clueless as to the backlog. Asked what the issue was, no acknowledgement no apology. On collection they're just brazenly walking around the kitchen like the walking dead. Where's the floor manager?

Not my personal choice, treat for son. Disappointed no milkshakes or ice cream available (all I wanted). Great, friendly attentive staff and good atmosphere though.

Terrible staff no one at counter to take are order had to wait 6 minutes to get served at counter orange juice was warm food was cold floor was full of trash and rubbish when food finally arrived 25 minutes after we placed are order terrible would not recommend

Clean, prompt service, well priced.

No idea about fast food. Ordered breakfast, very few people inside or going through drive through but waited 14 minutes for items after chasing twice as everyone else was being served before us. Excuse was they were waiting for hash browns but food was all cold when came so their excuse was as rubbish as their food.

Half an hour wait for 2 meals and a happy meal. Chips were cold, burgers weren't much warmer. I'm not expecting much but hot food isn't much of an ask. Won't be going back to this one in a hurry.

Waited 30mins for our order, for it to be cold when we got it so had to get them to do the order again, got the order for them to not even get it right. Chocolate milkshake tested like banana milkshake. Guy on the chip station was throwing the chips around into orders with no care given. Wasn't given straws. So many people where coming back in with orders missing. Staff just didn't seem to care at all. Definitely won't be going back there again.

Disappointing service, 1st order half of it was missing, courier failed to contact me back and couldn’t even get through to the restaurant. Just ordered this morning to receive my order with the drink spilt all in the bag just for the driver to go oh and leave. Worst McDonald’s I’ve ever used, will be avoiding northbrook road in the future.

Went here late one night after travelling in the rain. Quick and easy and you k ow what you're going to get.

Always busy, and when I have to wait and park up the food usually warm/ Cold. I get it's an ideal location for many hence why it's always busy.

This is specifically related to the service via Just Eat. How this particular franchise is able to continue operating on Just Eat I don't know - not once have we EVER received good service. Ever. We will try maybe once a year to see if things have improved, different addresses, etc, and every time the same. Food is always stone cold, always. Never once has our food been even room temperature upon receipt. Items are always missing, sometimes minor like a bag of fries, other times whole meals. And the time.....the delivery times are horrendous. It will always state a time of 30-45 minutes. The quickest we've ever had from here is 1 hour 15 minutes. The latest debacle after testing tonight, after waiting over an hour, with food showing as "being prepared" and delivery times being pushed back 3 times, we now received a "Order cancelled" message. No reason why, and we now have to wait upto 72 hours for our refund. I can't understand how with it's low rating on Just Eat this place is able to continue using their platform.

Coffee is awful here totally a waste of money

Missing item in our mc Donald’s order through mc delivery. Rang mc Donald’s and she said they now way the bags to see if there is any missing items however couldn’t find our order..but on the bag it says north brook road so don’t understand how they cannot track it down..its happened a few times where we have missed items and I’m not sure I will be ordering again as we are paying for items we don’t receive. All good and well saying get a refund through Uber eats but I ordered the food to eat not to just get a refund. Customer service not great and staff need to be looked at as to why items are missing in orders.

Disappointed again will try elsewhere 😕

Every time i come here i need to park up which takes roughly 30 mins each time i was waiting a hour for 2 mayo chickens and a happy meal everyone is miserable the food is nice when you eventually get it, ordered drinks and a mcflurry and they forgot my mcflurry and left midway of me trying to tell her

I eat lunch here on Thursdays. Food is always hot and customer service is great

Delivery was Awfully late and they don't respond to calls. Terrible service

The only menu was right by the entrance/exit, so you cannot look without blocking the doorway. I cannot stand having to order from the screens-the amount of times i had to tap every selection four or five times was ridiculous. Also after paying none of the machines printed out a receipt & so made me panic as i had no proof i ordered. Hardly any seating available. The sun was absolutely blaring through and all the seating area was blinding. It was very uncomfortable trying to eat our food while not being able to block the sunlight. They need to invest in screens or something to allow people to sit inside in the shade.

Pretty poor. Every time I order at the drive through I get home to find items missing. Tonight had to park up and wait for order, 15 mins later went in to find out why delayed. Order not even started and when got it home, guess what, two missing fries again! If the staff concentrated on what they are doing instead of hanging around chatting, maybe folk would receive their full order with a better customer experience.

Grandchildren love McDonald's especially the Happy meal.

Excellent service . The lady with the yellow scarf working there was very welcome and helpful .thanks

It's a maccas, they're all the same

The food wasn't the greatest was stone cold and the chips was like eating cardboard. Can't remember last time we had a good experience with McDonald's

The staff need to get orders correct as a previous employee they need to be sacked if they cannot do jobs properly

Used the McDonald's App here today. Worked well, definitely a good store with some really nice staff.... Nice and clean 🙂

Diabolical at evenings-night time - go through drive through, get asked to park up and then 30 mins later you'll still be waiting. Happened a few times now, had to get a refund last time as just gave up. Seems to be a issue at evenings-night time, maybe lack of trained staff/management at these times as in the day time its usually fine.

You can no longer add pickles onto theor veggie burgers. I love pickles on my burger.

Our service today from a rude Old lady was terrible she took her time with our order even though they were busy, also my large coffee was 4 inches smaller than it souldve been then she had ago after I asked for a top up, we wont be back she needs to be sent on a customer service course

Nothing fast about here! “Park up and wait please”… but there’s no where to park up as everyone had been told the same. 1pm on a Saturday = busy time… you would have thought by now they would realise this is a busy period and get the food flowing quicker. When it arrived it wasn’t even hot. Disappointed. Definitely room for improvement in this macdonalds!

Tiny place, ordered from the app, and went in to collect. Very slow service, they seem to concentrate on just eat deliveries over physical customers. Food was luke warm by the time it was served and taken back to the car.

i ordered two breakdast meals and both orders missed out a mcmuffin but both were payed for.

Food and service good and quick. Fries a tad cold. Impressed with the fact that most packaging is recyclable!

Lost order waiting had to go in to remind them what it was

Fast service friendly staff easy to use app for ordering

Typical McDonalds, service was quick & good. Food acceptable.

Bless them, they're consistent. Ordered a large Double cheeseburger meal and got large fries and 5 chicken selects?! Also managed to miss not one but four sauces off.

It's USA on our doorstep in Gloucester . A drive thru!! A burger what more do you want! I hardly eat them these days.. but the drive thru experience has been great the staff and ordering and I may grab myself to a new type of short term offer burger once in a blue moon..... I am giving this place some LOVE as it has a low score and I have never had a problem with the service.. I often get humour and a smile and quick short chat and never a complaint with the food.. I am glad it is there as an option........it is getting a 5 as the drive through experience has been great every time.... only been inside a few times and no complaints there either.. it is what it is .. its McDonald's .Never had any issues.. only smile and witty appreciative staff..Maybe that is me just making them smile... ... I can go a year or three or more without going in but its always been good and always enjoyed my burger without getting out the car.. Sometimes that is all I want when late coming home and hungry late and just fancy it. Serves my purpose well. With a smile : ))

You always know where you are with McDonald’s and I usually use them for a work breakfast on the go.

ABSOLUTELY AWFUL FOOD! CHIPS WERE RAW AND ALSO THE BURGER WAS RAW! Ruined the evening wasn’t even busy so no excuse for rushing orders through! Won’t be using again.

Absolutely revolted by this place!! I had a burger, which was RAW🤢If you listened closely enough you could still hear it, moowing! The chips were also partially frozen.. For the majority of my life, I’ve suffered with an eating disorder, which causes me to not venture out of my comfort zone much; Maccies was a “safe option” to me, but this experience has changed my mind… It wasn’t even busy, so personally I’d say they had no excuse for this. DO NOT recommend.

20 nuggets fries apple pie strawberry milkshake ohhhhh stunning 😋

Had to queue at the drive through, they forgot the sauce for the chilli cheese bites, not the first time that has happened. All the food was hot and tasty.

Very good service here. Very helpful assistance there as well.