Flames kebab pizza house in Gloucester

£28 for a tray of average (at best!) lamb Donner and not much else. Nothing like it used to be. Won’t be using again

Literally paid an extra £2.50 for an Extra large kebab,and so shocked to receive the smallest chicken kebab I have ever seen. It's a shame as your food is lovely, but your portioning is disgraceful

Always used to use Flames when Ali owned it at the old address and was Excellent back then.. BUT since it has been taken over and moved just up the road the food is awful !!!!!!!!!!! Burnt pizza with hardly any topping on it. Cold and paper thin.. Tasted terrible and we threw both pizzas in the bin... AVOID THIS HORRENDOUS PLACE !!!!!!!!!

Used to be decent, now should be avoided.

A few months ago I would use Flames regularly if I wanted takeaway. They have moved slightly but I assumed the same food quality. I am wrong. Tonight is the second night trying it, giving them Benefit of a doubt, but it’s still awful. I can only assume new ownership. No chilli sauce, rubbery lamb donner, the only saving grace is the chips. Not recommended anymore sadly

Ordered from Just Eat food was 30minutes late and cold and I was missing a bottle of coca-cola delivery driver said 5-7minutes maybe to get my coca-cola to me no thank you I'd rather go without

Food awful. Came all wet in bag and the burgers dripping in garlic mayo. Shouldn't put so much sauce in the burger. Ordered two burgers. One plain. One with sauce. They both came with sauce. Not impressed. Would like someone to contact for a full refund. Kind regards

Kebab dry and hard, food put as delivered didn’t arrive until 30 minutes later.

I ordered 3 kebab wraps with garlic mayo and they all come with spicy chilli sauce which we couldn't eat

Ordered from just eat and will never do again. Food was missing and wrong. Went to call them and the number doesn’t call and when I drove to the shop for the rest of my order it’s empty?

Placed an order here yesterday and had to call several times to chase the order which was delivered an hour late over cooked, cold and several wrong items. Restaurant promised a full refund which has never materialised. Used to be great food here but will never order from them again. AVOID!!!!

Ordered via just eat and had to call the restaurant after the food did not arrive. Was told by the restaurant that they had changed hands and had an issue with just eat and that the food would be delivered in 30mins. 1 hour later it final arrived however was burnt, cold and missing items as well as incorrect items. When trying to call them back they kept hanging up the call and turned their phone off! Once I finally got through to them they promised a full refund however ended up only providing a partial credit on just eat ! Such a shame as previously the food has been excellent from here however we will not be using them again!!

Had a £50 order, arrived but missing a burger from the order. Tried to phone restaurant but they would just hang up or refuse to talk by walking away from the phone while I was still on phone then come back and hang up anyway. They then tried to charge me AGAIN another £13 for a burger I never received or even made again, didn’t even refund me. Ordered from Gloucester eats and no way to contact the company, TERRIBLE SERVICE SUCH A SHAME!! Also found a chip in the onion rings we did order which nearly caused an allergic reaction, so wouldn’t trust cross contamination standards. Wouldn’t order again but would still like that burger. I am autistic and don’t like change!!!

Food arrived late and cold. A chicken kebab turned out to be an under cooked lamb kebab, my lamb doner was covered in random bits of plastic.

served the people after us in the queue first and then gave me entirely the wrong order. jokers. think you’re drunk and can’t remember what you ordered. i would NEVER order a kebab without garlic mayo

Order a delivery via Gloucester Eats as they are new to the app. Quick delivery. I ordered the Chicken Shish & Lamb Kofte, with Mayo and all the salad. It was delicious, you could taste it was flame grilled. Only thing I would change is to ask for the meat to be put in/on the kebab as I like it soaking up the juices. But I know most prefer it separated. I’ll add it to my order notes next time.

Had delivery about 1am tho said it would be 1.40-1.50 am pizza was nice but had cobwebs on my dips didn't realise until eating will now not return Cheltenham flames always used to be banging

Delivered colder than a corpse, I will not use this place again, even if it was free, even if I was homeless I'd give it away

Without going into too much detail, food overcooked and overpriced, very late delivery and rudeness towards the customers. Enough said. Try Pizza Pizza across the road. Better value for money and great staff...

Kebab was dry especially for a kish kebab and the meat was virtually non existent.will stick to best kebab from now on

Ignorant staff. Food was awful , although it was hot.

Absolute rubbish, order placed via just eat delivery time comes and goes receive a message to say food has been delivered call restaurant only to be told no order placed. Liars even when just eat order number is provided they keep lying avoid at all costs (Traducido por Google) Basura absoluta, el pedido realizado a través de solo comer el tiempo de entrega viene y va recibe un mensaje que dice que la comida ha sido entregada llame al restaurante solo para que le digan que no se realizó el pedido. Los mentirosos, incluso cuando solo comen el número de pedido, siguen mintiendo, evítenlos a toda costa.

Food tasted great, fast prompt delivery. The price on the menu is not what you pay. My meal should have been £16.50 but charged £19.50 when queried. I was told there was a discount from the website. Also, for a large Kofte, there was not a lot of meat, probably only 1 skewer (unfortunately, can't prove otherwise). Have ordered before in shop, and that's what I will do in the future when in the area. (Traducido por Google) La comida sabía muy bien, la entrega rápida y rápida. El precio en el menú no es lo que pagas. Mi comida debería haber sido £ 16. 50 pero me cobraron £ 19. 50 cuando se me preguntó. Me dijeron que había un descuento en el sitio web. Además, para un Kofte grande, no había mucha carne, probablemente solo 1 brocheta (desafortunadamente, no se puede probar lo contrario). He pedido antes en la tienda, y eso es lo que haré en el futuro cuando esté en la zona.

Need to employ delivery guys who can speak English . The delivery guy turned up unable to speak a word and even with gestures can not communicate. Got lost because he could understand place names . (Traducido por Google) Necesidad de contratar repartidores que puedan hablar inglés. El repartidor apareció sin poder pronunciar una palabra e incluso con gestos no puede comunicarse. Se perdió porque podía entender los nombres de los lugares.

Waited an hour for delivery and the order was then cancelled after it had been confirmed right away due to no drivers. No contact from the restaurant to let us know this either or any form of apology. Wouldn’t waste your time waiting an hour for you to then be told your food isn’t coming by email. (Traducido por Google) Esperé una hora para la entrega y luego se canceló el pedido después de que se confirmó de inmediato debido a que no había conductores. Ningún contacto del restaurante para informarnos esto o cualquier forma de disculpa. No perdería el tiempo esperando una hora para que luego le digan que su comida no llegará por correo electrónico.

Great food and great service (Traducido por Google) Buena comida y buen servicio

Food has always been alright quality and service is good. Pizza is very expensive; £9 for a 7 inch was actually unbelievable until after I paid and it was presented to me. The guys behind the counter seemed nonplussed by my astonishment. There are much better value pizza places on the same road. (Traducido por Google) La comida siempre ha sido de buena calidad y el servicio es bueno. La pizza es muy cara; £9 por una de 7 pulgadas era realmente increíble hasta que pagué y me la presentaron. Los chicos detrás del mostrador parecían desconcertados por mi asombro. Hay pizzerías mucho mejores en la misma calle.

They took my order online accepted and then refused to deliver because it was too far.. This was an hour and a half after I had ordered they called to say they won't deliver.. terrible service, terrible manager should be ashamed to work there (Traducido por Google) Tomaron mi pedido en línea, lo aceptaron y luego se negaron a entregarlo porque estaba demasiado lejos. Esto fue una hora y media después de que hice el pedido, llamaron para decir que no lo entregarían. allí

Ordered from here using justeat but order never arrived. Never received any communication from them then when I called they hung up claiming they never received the order. A bunch of liars who don't even have the decency to apologise and refund (Traducido por Google) Ordenado desde aquí usando justeat pero el pedido nunca llegó. Nunca recibí ninguna comunicación de ellos, luego, cuando llamé, colgaron alegando que nunca recibieron el pedido. Un montón de mentirosos que ni siquiera tienen la decencia de disculparse y reembolsar

Some of the best and most authentic Turkish food I’ve ever had in the UK, with very kind service! (Traducido por Google) Algunas de las mejores y más auténticas comidas turcas que he probado en el Reino Unido, ¡con un servicio muy amable!

Ordered food it never arrived, called the restaurant several times no answer, no answer on just eat yet the app says delivered. Useless (Traducido por Google) Pedí comida que nunca llegó, llamé al restaurante varias veces sin respuesta, sin respuesta en solo comer, pero la aplicación dice entregada. Inútil

Made the order at 8:40pm when we got a call 09:15 to say it will be 10 minutes late but on its way. Waited an hour to turn up cold sent the order back waste of time. (Traducido por Google) Hice el pedido a las 8:40 p. m. cuando recibimos una llamada a las 09:15 para decir que tardaría 10 minutos pero que estaba en camino. Esperé una hora para que apareciera en frío y devolví el pedido, una pérdida de tiempo.

Went here after a night out, they were shutting and gave us leftovers. Stated the price was £8.50 and have charged £18 off my Apple Pay. Untrustworthy and horrible food!

Absolutely disgusting service waited 2 hours for food it was freezing cold and he said he don't care no refund no sorry either

Nice tasty food and friendly service

Dirty place and service unpleasant. I do not recommend this place to anyone....

The best kebab in Gloucestershire.

after ordering a vegetarian pizza I took a bite and there was pepperoni underneath the cheese. I have been a vegetarian for 16 years and this had me vomiting all night! also within the same order was a 'special burger which gave my partner food poisoning. I have been using this place for years but wll never use it agan!! shocking

He estado usando esta tienda de kebab durante muchos años y siempre estoy más que feliz con la comida. PERO, lo que siempre ha sido una orden de 12. Hace unas noches cumplió 18. . . cuando dije. . un gran aumento me dijeron, sí lo es. . . .No lo volverá a usar, ya que se están aprovechando de las personas que necesitan comida para llevar ahora.

That baldy midget needs to learn customer service

DO NOT USE THESE PEOPLE. Worst service I've ever had, I was over charged for my food, and when it came it was tiny. Pathetic amount. Couldn't even fill my tiny dog up.... I phoned up to talk about it and the manager was really rude and refused to do anything about it. He kept putting the phone down on me but I kept ringing back.

Ordered a takeaway cost £30 and it looked like someone had regurgitated it! I would have thought anyone would would be too embarrassed to present such low food standards. It was also stone cold and inedible. I politely complained expecting to be greeted with a solution. However, the staff member was ignorant and rude. Refusing to change my order and put the phone down midway conversation. I would actually rather starve than ever to use this awful place ever again.

Servicio absoluto absoluto! Ordenado desde su sitio web hace aproximadamente 2 semanas, la comida no había llegado después de una hora y media, así que sonó para que me avisaran que su sitio web no funcionaba, ¡aunque es curioso cómo me tomó el dinero! Me dijeron que recibiría un reembolso en mi tarjeta dentro de las 24 horas, ¡han pasado dos semanas y todavía no lo he recibido! ¡Ni siquiera me ofrecí entregar la comida cuando llamé! ¡Les envié un mensaje que fue leído pero no respondido! ¡Nunca volverán a ordenar de ellos, claramente piensan que es aceptable tomar el dinero de la gente pero no entregar comida!

Tastes Ok but gives Tummy problems

Food came 30 minutes late,cold soggy burger ,chewy fries and the chicken was dry as Gandhi's foot bottom,didn't eat it.

If I could give them a 0 I would! Ordered through just eat and gave it an hour and a half and we rang asking where the Order was they said they had cancelled it... and a refund will be put back into my account... gave it a week for a refund.. nothing came through rang just eat and they advised me to ring this company and they said I had to ring just eat to claim my refund through there.. (blaming eachother) finally when I spoke to someone at just eat they called the company and they said that the order hadn’t been cancelled and they had taken our money without even delivering. Really not happy about this at all!

¡Si pudiera darles un 0 lo haría! Pedimos por solo comer y le dimos una hora y media y llamamos preguntando dónde estaba la Orden, dijeron que la habían cancelado. . . y se devolverá un reembolso a mi cuenta. . . Le dio una semana para un reembolso. . no salió nada, solo comí y me aconsejaron que llamara a esta compañía y me dijeron que tenía que llamar solo comer para reclamar mi reembolso por allí. . (culpándose mutuamente) finalmente, cuando hablé con alguien que acaba de comer, llamaron a la compañía y dijeron que el pedido no se había cancelado y que se habían llevado nuestro dinero sin siquiera entregarlo. Realmente no estoy contento con esto en absoluto!

Worth the wait pizzas and kebabs are amazing, the chilli sauce is a taste sensation. Never get the order wrong either

Mixed donner kebab was rather tasteless and bland. Took ages for delivery

Ist time using very impressive service , fast delivery and good quality good. Will use again

tasty, but too few vegetables, only two slices of tomato and three slices of cucumber, only onions were in large quantity. delivered to the house 15 minutes faster than planned

Never use this place horrible burnt kebab , staff is pathetic , the management are even more pathetic living in Micky Mouse land , the replacement they sent was even worse, avoid , your probably get Ill . Nothing professional about these people that run this establishment , no refund policy, what day and age do these people live in . Council should investigate here it is a health hazard, just avoid .

Ordenado hace 2 horas. Tuvo que llamar al restaurante para perseguir la comida. Le dije que se había ido hace media hora pero no habíamos recibido comida. Cuando llegó la comida estaba fría como la piedra. Llamaron para quejarme y nos dijeron que teníamos que devolver la comida antes de que enviaran comida fresca. Actualmente, se espera que un conductor recoja dicha comida fría antes de enviar comida fresca. Estoy muy embarazada y estoy perdiendo a mis pacientes?

If I could I would give them 0 stars. Requested delivery for half 7, which didn't arrive until gone 9pm!!! Called multiple times to either be hung up on or shouted down the phone at by the manager and told multiple times to shut up and F*** off. When the food did arrive it was cold and not all the order had been delivered. Called back and was told I would be provided with a refund. No refund received and was advised by the manager if ever I contacted them again he would call the police on me. Avoid like the plague unless you want poor quality food which is delivered late, and if you dare question the manager you will receive a tirad of abuse.

Big portions meals. Delivery or takeaway.

Ordené la comida mía y de mis novios a las 7. Anoche, a las 30 pm, la ETA para el envío estaba prevista para las diez a las nueve, esto estaba bien para nosotros, de todos modos, cuando eran las nueve y nueve pasé a llamarles y les pregunté dónde estaba la comida, todo lo que dijeron fue que el conductor se fue. Hace unos minutos y serían 20 minutos, en este punto, 45 minutos habían pasado y se acercaba a las 10 pm. Y cuando la comida subió, la comida estaba fría como la piedra y faltaba la mitad de nuestro pedido, luego los llamé de nuevo sobre esto. Ellos no hicieron nada de disculpa y ninguna oferta de reembolso. Servicio muy decepcionante desde el principio. NO PIERDAS TU TIEMPO CON ESTE RESTAURANTE DE COMIDA RÁPIDA. No volveré a ordenar de ellos.

Terrible delivery service! Waited nearly 3 hours when told 1hour and 30 mins delivery!

Perdida de tiempo que ordené a las 8 pm el jueves por la noche, los llamé para ver dónde estaba mi comida y me dijeron que no se los entregaríamos. Pregunté por qué dijeron que no había conductores colgados.Cuando volvieron a llamar 10 minutos después, la excusa fue que estaban cerrados y me abusaron del servicio por teléfono. No pude salir ya que tengo 2 niños pequeños dormidos rápidamente. Estoy muy horrorizado. La primera vez que ordeno nunca más.

Burnt pizza and lack of stock on menu . Don't even have half a chicken or fish . They are deaf asf. I asked for a special half pounder . And got just a regular half pounder . Really dissapointed . Terrible service . Gone down hill in the last few months used to love there food .😡

Visited here last night, asked for no chilli sauce in either kebab yet they were way too hot to eat, soggy bread and salad too..

Ordered threw app left note and still couldn't get order right also ordered xl kebab might as well got a medium at kebab express as it wasn't far from xl

good food serving late watch the flim" k shop "

Came early again can't complain at all these kebabs are the bomb will never eat from anywhere else weldone guys

Great fast food and really funny and nice staff.

Among the best kebab & pizza in Gloucester

WORST TAKEAWAY EVER HAS TAKEN NEARLY 2 hours to recieve an order from them and it still isnt here. Will NOT be goin here again!!!!

Chicken doner is tremendous fast service and friendly staff

great service and even better food. please don't change anything you do!

Quick delivery & the food arrived hot & tasted really good! Found our new kebab house.

Called in for chicken doner wraps. Salad was fresh, chicken moist and tasty. A clean and friendly take away . Would definitely recommend

Wow what a kebab best one yet and I eat from alot of kebab places tbf 30 min delivery too the meet was the bomb

food delivered - an hour before the time ordered. delivered cold. large (?) lamb shish kebab had 6 tiny pieces of meat - undercooked. The large pitta was filled with wet salad. inedible absolute filth telephoned owner who put the phone down

Let's face it, if you're stuck up and picky, you wouldn't be ordering from a kebab shop in Gloucester city centre would you? For those of us who weren't born with a silver spoon in our mouths, this place meets your take-away needs. Lovely and friendly staff, decent quality of food, good deals. Yeah ok they automatically round up medium meals to large to charge you an extra quid but so what, you get extra food! They delivery, they take card, and they're on JustEat. Perfect evening meal sorted after a trip to the pub

Probably one of the best kebab takeaway in the country. The tastiest and best value kebabs. I come here all the way from Worcester tm eat. The staff is lovely and very welcoming. The food is always spot on and always extra.

We ordered through hungry house and it took 1 hour and 25 minutes. It was a Saturday night at 10pm, so can understand it's busy. However the food was really bad. It's a cheap burger on a Saturday night so not expecting amazing food, but the ships were soggy and had clearly been microwaved. I had a cheese burger which was almost cold an almost no cheese. Cans of coke were warm.

AVOID!!! AVOID !!!! AVOID !!! DO NOT ORDER FROM HERE !!! THEY ARE ROBBING THIEFS. THERE FOOD WELL THERE IS NO WORDS TO DESCRIBE IT, Ordered through Hungry House Delivery Driver was walking around the Streets While On the phone to me for 40 MINUTES finding my house when he Was at the top of my Road all along!!! Then the food was cold! When I rang them to ask for a refund I got told to heat it up in the Microwave and NO refund, I rang Hungry House and explained,who then called the takeaway Who Refused the refund and was told that we can call and reorder tomorrow and they would give us a £2 discount !!!THEY STOLE £15 FROM US AND CHARGED £4 FOR DELIVERY!!!!!UNDER NO CIRCUMSTANCES ORDER FROM THIS HORRIBLE PLACE !!!AVIOD!!!! AVOID!!! AVOID !!!!!!

A superb place for all kind of eat out requirements. Options include doner, kofte, sheesh kebabs, burgers, fish and chips. They have a range of spirited drinks and juices too. Superb food, huge/ large portions - absolute value for money. Wholesome meal, delicious melt in your mouth kebabs. Flavourful food and a must go when you are on a holiday.

Ordered with the online app hungry house, to get a message they too busy to deliver, ok so I call them to say money has been paid can I collect my order they Hung up!!! Seeking refund from hungry house now,

First time here today. Walked straight in and instantly was very welcoming by the staff. I got chatting to Ali and he took mine and my friends order. The pizza was unbelievable. It was the best pizza I've had in Gloucestershire by a good distance. Ali cooked the pizza to a perfection with a good Base and a even ammount of toppings cheese and tomato sauce. The chips were so fresh they were extremely hot. A pinch of salt on them and they were perfect. Hot crispy and taste clean. (Oil) I will be dropping all other pizza shops and this will now be my regular. Thanks guys for great food and a 10/10 service. 5 star from me.

we are always cooking fresh. and we are here to make best kebab pizzas burgers

Lovely staff! Quick service, delivery and drop in! Tasty tasty food!!

Used this takeaway twice while on holiday in Gloucester, staff very courteous and friendly they even remembered us when we came back the second time. Food was cooked fresh and very tasty. Would recommend them to anyone who wants to have decent fast food. Would use again if in the area.

Good food, quick service. Decent price, friendly staff - What else do you want from a take-away? They even take contactless card payments

I used to order from here but the last 2 times things have changed, portions are gettinng smaller, different staff very rude and tried to overcharge, i cannot recommend this place anymore

Don't usually like kebabs but came here after a few bevvies with the girls before going home, nice service with a smile! good meety kebab!

I came here after a few drinks with my partner on our way home, my partner had not eaten all day so was really hungry, he ordered a shish kebab and I had a kofte kebab and chips, well what can I say the chips were vile, soggy and we had only taken them 200 yards home, my partners kebab was greasy and he ended up bringing it up later on, we had not drank that much! Mine was dry and rubbery and had no flavour.

Been here a few times worse for wear, but have enjoyed chips with kebab meat on top.. Place seems well run and they have a decent hygiene rating too. Very nice, you can eat in too.

Had pizza from here recently. Was very nice, my only criticism would be that I think the 'pork' toppings are not actually pork, this should be written on the menu really.. Would go again though.