McDonald's in Maidstone

Decent Maccies, normally have milkshakes and mc flurry’s.

No receipt , forgot sons by Mac and nuggets dry and Luke warm and burger looks like shove together , trying to call. If no answer I drive in morning and tell them what I think of order no 31 tonight Manager sorted refund and apology so gets hundred percent customer service to sorting a problem

Thanks for a quick breakfast with a top price

To be honest the tables were all dirty. The bins were full. The food was poor quality and the service was below average. I won't be using this facility again

Great, I recommend, great service

Mixed up my order twice, than ran away. Had to sort it myself with the other customer.

Very good McDonald's at this service area

Worst most inefficient Mc Donald's I have been to

It's McDonald's, so yes, it's okay

Useless!! Ordered double Big Mac and single one put in double box. Loads and loads of staff and very slow service! Did not even attempt to take it back! Not worth my time! Avoid!

15 minutes to get my order. When it finally arrived two of the burgers were cold. Taken back. Then 10 minutes later finally got fresh cooked ones....only they were wrong. Taken back again. Waited another 10 minutes for the guy on the grill to understand what a double cheeseburger with ketchup only was and how to prepare it. Place was dirty and tables covered in food. Disgusting place.

It is quite busy at times, but the staff tries their best

Absolutely disgusting, had to give it a,1 star to get my review up, had a mcrib earlier, oh my god my nans toe nails taste better, I think the meat was really playdough, and the barbecue sauce was actually tea, honestly it was minging, after honking up for ages I decided to go back to mcdonald's and leave them a poo parcel, as I was laying down a logger I slipped and fell back into my richard and that started me honking again, I ran home with sweetcorn stuck to my back from my chod, never again will I go mcdonald's

Service has always been slow on the 4 occasions I've been compared to other McDonalds outlets.

Food was below average from rounder to pieces

I brought my grandson who loved his pancake breakfast with extra sausage patties. Staff are always pleasant, I didn't enjoy mine, but I don't really like this type of food.

Ordered on app once we'd parked up and the order was ready by the time we got in there, very speedy

Usual McDonald's experience. Friendly helpful staff. Great range of food. Compared to the UK it's different but great. New York cheesecake in velbert DE was reasonable. Easy to park outside. All good 👍

When using the toilets before ordering my food, one of the MacDs employees came out of a toilet cubicle, walked straight past the hand wash area without using it, and went back to work. I made mention to the manager as I thought that was disgusting, and was then horrified to see the same employee delivering my food to the table 10 minutes later!

Possibly the worst restaurant ever. So slow and unorganised

A rather small resort, very close to the seaside. It feels a little bit like it's out in the middle of nowhere as there are no facilities open past about 6pm except for the arcade and entertainment venue. Otherwise, I had a nice relaxing "Sun holidays" break there, and I would recommend it....

Normal MCDONALD'S, nothing to shout about . Can be very busy at times. Plenty of kiosks to place your orders. The service area is finally dog friendly 🙂

Put some paper in your printers

You could not pay me to eat at any McDonalds, but there coffee is not bad.

2 coffees is not enough to judge the place on. Staff friendly, service quick and efficient and the coffees very welcome

Good service, but very busy, the portion size of the fries were larger than UK, as for the atmosphere, it's a service stop so nothing exciting.

Drivethrough at 8pm, perfectly serviceable food, it's McDonald's you know the drill

Was ment to be open for business but closed at 2300hrs

Food was cold, missing most of the items that was ordered and then wasn’t delivered for over an hour. I have an autistic child and this was meant to be a treat for her and her two siblings but it really wasn’t worth it. We will never use this place again

This has got to be the slowest McDonald’s drive-through I’ve ever been through They also forget your orders, so I drive all the way home they forgot my chicken nuggets and a portion of chips

Useless drive through staff, taking orders they can’t keep up with and the skipping cars waiting in one queuewhile letting 3 others go in the opposite queue, made no sense and staff were clueless.

Need more cleaning. Poop Stains of dogs on roads near pentagon. Most of theBuses start at 6.00. Am. 2 buses one to direction Gravesend and other unknown direction depart at 5.15 am.

Busy McDonald's. Fast food with fast service. Stopped on our way to Dover and our ferry to France. The best that can said is that it's a convenient pitstop for Dover, about thirty minutes out. But there's limited tables, the self-service machines don't always print out (so make sure you remember your order number or you'll end up taking big Daves's and he won't be happy) - 4 out of 4 didn't print 🤔. Food was ok. Service was average. Level 9 Google reviewer; 1,000 plus reviews with nearly 2 million views and over 12,000 photos with over 55 million views and still going strong 💪. Check out my other reviews 🌟 🌟 🌟 🌟 🌟.

It's a McDonald's, but I found waiting took longer than normal. Otherwise, like I say .....it's fast food and a McDonald's.

Due to being on the motorway and the large number of customers, the food is always freshly cooked and hot. ♨️🔥 Also, the waiting time is short.

Early start so early light brekkie.

Very slow individuals that work at site a current

Ordered table service, after waiting 25 minutes went to the counter to see what's going on, our food was sat there on a tray, all staff standing inside the kitchen having a good old chinwag. Food was cold by this stage. No apologies given.

Never once have I been to the drive through and there not be an issue! Today takes the biscuit though, arrived to find out (after ordering) that they are issuing cans of Coke Zero (not even the equivalent to what was ordered) as well as no milkshakes and poor customer service at both booths!! Worse still, all the staff members agreed with me when I expressed my disappointment, one even saying that it’s “by far the worst McDonald’s in Kent”!!

Very slow service at the drive through

Kiosks do not print receipts. They confuse orders.

Memeber of your staff named Dan, what a lovely bloke. Great service. I've never had a better service from anyone in mcdonalds. Dan deserved a promotion

Food was good but it was exceptionally slow to get food after ordering

In and out visit, I find McDonald's to be pretty efficient 99% of the time, it's not gourmet food but it's good enough,filling and relatively cheap so I have no complaints and would use this particular branch again if in the area

They get your order wrong 99% of the time and apparently it’s a new policy to not modify any of your orders such as no ketchup in the burger

Just stopped to use the loo. Clean and tidy (and free)

Too much space for ordering, not enough space for sitting.Girl delivering, wandering around a little aimlessly. Food ok

Only used as the Costa in same place was late opening. Prices reasonable, service moderately. Quick. Food barely edible. Had egg and cheese mc muffin. Egg rubbery, cheese flavourless, muffin dry with cardboard texture and the hash brown, one of the better things usually from previous visits was greasy. Coffee was weak though hot. You get fed at reasonable price if desperate but that's about all that was going for it.

Extremely poor service. They continued to take orders at the drive-through when not able to keep up with orders. Management did not react quickly enough to the issue. We waited twenty minutes sitting in the car park, then had to walk down and get them to remake the order. Only positive was that they offered a free dessert - but they only had chocolate pie! Avoid!

Staff unfriendly and don't speak German and don't know the products

Always busy and pretty noisy, food is consistent ( it's McDonald's you know what you're getting). Service has always been excellent.

Good but I didn't get knife or fork for my salad

Nice macdonalds food - seemed fresh

Really nice breakfast this morning Shame about the broken coffee machine!!

It's at a service station, so the atmosphere isn't the best. Never enough screens to order from.

Great for a quick bite and coffee.

Disappointed this time as the milkshake machine was not working 😔

The worst McDonald's we've ever had. The place was incredibly crammed with people. We had to wait 45 minutes for our foot to be prepared where as the takeaway delivery drivers were getting their order and leaving (lots and lots of them). When our order finally arrived it was cold and I sent the burgers back, the mcflurries were all melted. Got replacement burgers which were also stone cold and ended up using the services microwave to reheat our meals. The burgers were thrown in a box, not made as you expect. Won't ever visit this site again

It was to busy so didn't even order as looked like a half hour q

Stopped off for some food after a long journey and a lady called Amelia was very helpful & quick with my order as it was a big order. Definetely recommend!

One of the worst places to eat, not this one in particular but all of the MacDonald out let's . If I was in the same building as it I was visiting a different eatery

Food was warm waited along time before got food people moaning how long it takes

Sooooo slow. Fast food is slow now.

Whenever you drop in here, check the temperature of your food. Especially drive=in! Again the fries was cold!

Good! Even if The definitely can do better! Still a decent place to go eat something but I’ve heard so many bad things about how McDonalds food quality is getting worse . Someone tell me that they take nearly dead cows from the farm very cheap for their burgers !

Love Dan, he needs a promotion! Such a lovely guy and very helpful. Only complaint is that one of our coffee’s was cold, which was a bit annoying.

This Mc Donalds and service station is awful. The tables are always full of litter. When i arrived all of the bins were full. There was rubbish in the floor in Mc'ds and also all over the service station. The only bonus was i got my order and it was hot. The cleaniness is really poor and a big lwt down and something this bad, i have not seen in any other service station.

Didn't get what I ordered . Food missing . No receipt from machine so wouldn't accept order was wrong. Avoid

Long wait, but the food was fresh, but some oart of order was missed. Service was ok expect amount of customers.

Why are you asking me to write a review, not been in a McDonald's for 20 yrs +.

I don't recommend it, it was dirty and not fresh and the staff had time for everything

Wery Teasty Mc Donald,'s end Big Mac

Utter chaos. I had to wait longer here, than at any McDonald's I've ever visited. Clueless staff were taking so long to hand out prepared food, that queues got completely out of control. They started using rows of chairs to try and keep people out. In the end a manager was running around screaming at his cooks to 'stop sending more food!', whilst hurling most of what remained in the nearest bin.

Excellent food and service, I can say it was good, but it is crowded sometimes..everyone wants to do something and there is no time..quickly say what you want and leave.

Calling this "fast food" isn't even ironic. Just a sick joke. What a shambles. Took 40 minutes to get served. No apology. Just a load of uneducated morons passing off as customer service...without any actual service. Embarrassing

Sat in McDonald's with my two young children. There is a chap cleaning tables etc who hasn't stopped. I believe his name is Jamie although I may have this wrong. Overhearing me ask if my kids wanted ketchup, he offered to get it for us so I didn't have to leave the table. His customer service is brilliant, making time to talk to people, helping people, making sure the area is spotless. Well done Jamie!

The night shift was a tragedy. I'll order takeout. Cheeseburgers not compliant with the MC recipe (no pickles, onions and mustard). In general, the restaurant is a mess, there are fries lying on the floor and the tables are piled high like in TVNie (POLES SHOULD UNDERSTAND 😜). I don't recommend Allegrowicz 😉

No hot chocolate (apparently broken for a while!), no oasis either! Even worse, 8.30am, no queue in the drive through and had to wait for food. Apparently McDonalds does fast food, not at this restaurant.

Nothing great, just usual food stuff. But more surprised to see less number of chips on a large chip order. Quality needs to be approved.

The worst McDonald’s I’ve ever eaten at, I love maccys chips but these chips were like rubber, got fresh ones and they were still like rubber, no option to purchase medium cold drinks so had to buy large which were then handed to us as a large with a medium amount of liquids, the milkshake tasted awful, all were returned, burgers were ok at least.

Many years since I visited McDonald's in France. It's changed quite a bit. It's become very much more like the franchise is in England. No lovely salad bowls, no beer, and no steak hache. Also don't do meal deals. Won't be visiting again.

the most miserable agency! Terrible staff who don't know how to do their job!

For a service station this was a very pleasant experience. By far the best McDonald's in the area, food was fresh hot and the right amount of salt. Staff were friendly and helpful despite being very busy. I would highly recommend this McDonald's

Not much to say cheat fast food

Always seems to take an age to get food if you're ordering inside and not at the drive through

It's okay like any other McDonald's it's dirty and creasey but that's why you go to it. Didn't wait to long either.

In Dymchurch for weekend everywhere seemed to shut early ! Had to drive to Folkestone to get a late dinner.

Very good for a long drive pick up . Highly recommended

McDonald's is usually pretty much the same everywhere, not Maidstone services though. Very poor.

My daughters food was OK, but like most Mc Donald's now you have to go and park up and wait, and wait, and wait. Fast food it is not!!

Be careful of parking as met parking take no prisoners, a min over £100 parking charge.. Food was good, except not enough honey.. so dry pancakes, had no porage..

80% of indoor seats closed, forced to freeze outside, children's games closed, errors in the order, very very long service for a fast food restaurant, we ate cold, weeknight, at 8 p.m.

Late lunch. They seem to have spent some money on Maidstone Services . Maybe the drive through McD made them do it. Food was what you would expect from McDonald's. We usually just use McWifi and have a McCafe and every time there's no paper to print the order/receipt....

There were big problems with the order - first it was impossible to choose the normal offer at the kiosk, then it was impossible to pay by card, and finally one of the sandwiches was magically missing (it was there before). The order showed as ready, but it took about 2 minutes to complete. I ordered on site and got it to go. The fries tasted strange and the meat was pale.

I am very very pleased with the service and quality of food I received today. Junction 8 is my nearest Mcdonalds and typically when we order there we are less than satisfied. The food never seemed fresh, food was cold and I started to feel like there was little to no quality control so stopped getting it from there and would only get McDonald’s if we were out however today was a treat for the kids finishing school and I was pleasantly surprised. The food was excellent, the drinks too. Normally the milkshake is spilling out of the lid and the drinks not filled to the line but today it was great, spot on. The burgers actually looked as advertised and the chips were hot and fresh I don’t know what changes have been made, whether it’s staff changes but I wanted to pass on my praise and feedback as a form of acknowledgement and hopefully reinforcement. Long may it continue

Nice covienent MC.D. very busy but good service and same prices as high street branch

Out of all the mcdonalds that I have been to in my life, this McDonald's is by far the worst. The service is poor, and the portions are tiny. Every time that I have used this McDonald's, the milkshake machines are not working. If I could give it less than one star, I would.

Pulled into services to grab coffee and noticed the drive-through. Quick and easy to order, pay and collect. Large coffee and tea for £3.48 so no complaints.

Unfortunately I ate here the worst Big Mac ever It looks they are focussed on bus stops It was very fast but quality was not what it should be it was cold dry and tastless No pickles no unions almost no Big Mac sauce Also missing products ( Sauces) which happened muliple times while I was waiting Of course I could have gone back and most likely it would have been solved but this shouldn’t be needed Just send out this review in the hope it will improve to a level what it should be

Hash brown was soggy rather than the usual crispy service. Very little brown sauce on the breakfast roll, could hardly taste it.