McDonald's in Maidstone

I recently stopped by the McDonald's at Roadchef Maidstone M20 and had a delightful experience. The highlight of my visit was the breakfast I enjoyed—a plate of delicious pancakes drizzled with maple syrup, accompanied by a perfectly cooked hash brown and a classic McDonald's burger. Each item was served hot and fresh, meeting the high standards one expects from McDonald's. What made this visit particularly special was the beautiful view from the dining area. Overlooking a serene forest, it provided a surprisingly tranquil backdrop for my meal, making it an unexpectedly pleasant and relaxing stop during my journey. The staff were friendly and efficient, ensuring that my order was prepared promptly despite the busy morning rush. The restaurant was clean and well-maintained, adding to the overall positive experience. If you find yourself traveling on the M20 and need a break, I highly recommend stopping by this McDonald's. Whether you're grabbing a quick bite or looking to enjoy a peaceful moment with a view, this location is a fantastic choice.

McDonald's delivers exactly what you'd expect—quick service, consistent quality, and great value. Whether you're grabbing a classic Big Mac, crispy fries, or a refreshing drink, the food is hot, fresh, and satisfying. The staff are usually friendly and efficient, keeping things moving even during busy times. It's the go-to spot when you need something fast, familiar, and tasty.

We went through the drive thru which was empty and not busy at all and ordered Sausage and Egg McMuffen meals with tea. Was told to park in Bay 1. After nearly 20 mins the food came out. No Tea. After a sulky comment about going back the staff member came back with the tea... I asked about Milk and sugar. Another sulky comment about going back. He came back with said milk and sugar... nothing to Stir with, no napkins. Only good thing was the food was hot and good. I would not recommend drive through as it would have been quicker to have gone in. We commented as we drive through the drive thru that people were walking through the drive thru; now we know why...to collect all the bits that were missing or not provided. Do better!

Only 1 star because google maps lied and said it was 24hours. It’s not. Had to drive home on the a20 instead of the m20 half asleep.

This is by far the worst McDonald's I have ever stopped at! I've been here 3 or 4 times and it takes soo long to get any food and they have got it wrong twice. Avoid avoid avoid!

Honestly zero complaints about this McDs. It doesn't matter if it's 1pm or 1am. Tables are clean, bathrooms are tidy, food is fresh. Bravo to whomever is running it for having a consistently tidy ace to grab a quick bite.

Not good for you but still tasty

Says it’s open 24hrs but not true

When we came to this McDonald’s not only did we have To wait 15-20 minutes but when we did finally get our food, one McMuffin was missing 2 burger patties and another was missing bacon and looked like the burger bun had been half eaten, when we went to return it the worker went back into the McDonald’s and flipped the bun over and said “fresh one for you”,

Ask if they had a big mac they said no he resigned a week ago

Had issue with coke not enough syrup but the staff looked lost to sort. Took ages for a manager to come over but still didn't sort it. Rubbish service

Just a milkshake wouldn't eat the food

Took over 12 minutes for our food to be made The staff were on their phones scrolling, When it was delivered it wasn't plain like we asked. Don't bother with mcfoodforthough here either because we had a brand new code and apperantly it was invalid the second we went to till Don't go.

Normal McDonald's so check your order 😂😂 before you walk out the door

Food very slow to come out and below Maccy D's low standards when it did. Staff looked like they'd rather be anywhere else. McDonald's price escalation in recent years has been crazy too.

Usual food but very efficient..

I need this to be taken seriously. I specifically asked for no mayo in my wrap due to an egg intolerance. Miles down the road when I eat it, I discovered it had mayo in it despite my request, making it impossible to turn around. This is genuinely dangerous for people with intolerances, and staff need better education. I understand mistakes happen in busy environments, but you cannot mess up with allergies and intolerances – you're messing with someone's well being! This is unacceptable.

I ordered the mighty muffin for breakfast as I was doing a long drive to penzance, the food came out quick and hot. Cannot fault the service. Just what you want when visiting a fast food establishment. Good stuff guys 🤙

Said you were open but you were shut

Ordered via justeat, said it would arrive 23:10 I waited until midnight for £20 worth of food for it to be stone cold, clearly had been sat for a while and I looked online and it wasn't even busy. Disgusting service.

Very dull. Dirty floor one bathroom

That's the worst macdonalds I have ever had The diet coke tasted of fruit changer 3 times Still tasted as fruit could not drink it They got the order wrong 3 times We was given someone eles order twice Then I had to go up and get my order Which was wrong again no chips with my order Plenty of staff they were not busy either

Food was luke warm when you go there at 23.30 hours at night and the chips felt like they had been cooked twice and they was like warm as well the only thing that was hot was the coffee lol

Great ❤️ clean and nice service 😎

Service McDonald's. Staff don't give a toss.

Waiting on a drive through for 10 minutes,this is not Fast Food at all

Once again, wrong order. I just lost money. Tragedy

Worst one yet! Queues are round block no staff takes ages to get food wouldn’t even bother with drive through

A McDonalds at a service station does what it says on the tin. We ate in - the food arrived fairly promptly, but wasn’t that warm, which was disappointing. Had we got a take-out and eaten at home it would have been cold. Preparation of each burger was rather sloppy - more thrown together than prepared. We were hungry and it went in, so left fed but underwhelmed by the whole experience

Nice to be able to get McDs at 2.30am and at normal prices ! To be fair this is in a motorway services so atmosphere is not really down to them alone. But it was clean and presentable

Order never arrived and wasn't delivered, staff picked up the phone when I called and behaved childish just mocking me by repeating oh wow oh wow oh wow oh wow.. totally unacceptable unprofessional and I wouldn't trust this restaurant or it's staff to prepare food. There seems to be some sort of mental issues with the management if this is how they conduct themselves.. my advice is never eat from this restaurant, there appears to be psychopathy at hand regarding the staff and delivery drivers. Completely ripped off and insulted . Be warned the staff are not right . Only God knows what sort of conduct is being applied to the food you order from here

We waited so long that I felt clearly ignored. They looked me straight in the eye and didn't dare serve me. The only plus is free wifi. (There was little traffic)

Been here a few times, service is often slow, food always comes luke warm, fries undercooked and cold drinks are guaranteed to be warm, flat and have no ice in them. Better off going to Junction 9 or 11.

It used to be really good but unfortunately it’s one of the worst Maccies in the area now. Got parked up and waited 10 minutes just to get rock hard and cold nuggets that were clearly sat in the OAT for like an hour. Went inside and politely asked for them to be swapped and the area leader just rolled his eyes at me, disappeared for literally 2 seconds and gave me the same box i just handed him (i knew because i had a tiny bite of one of the nuggets). This morning I ordered a simple egg and cheese muffin and had to wait 15 minutes just for that one thing. There was one person in kitchen and one on front during breakfast rush. I know itself not staff fault there’s not enough people being scheduled but maybe something should be done about this when people are waiting up to 20 minutes for simple orders.

Nothing special big mc meal should br renamed to lil mac snack wouldn't fill a mouse

Extremely busy place, best chilli burger I've had from any McDonald's

Worlds worst McDonald's. They can even get a simple oasis right. It was half empty and no ice. Had to wait 10 mins for someone to get to the front and take my order after driving up to the window and asking if they were open. So bad

Very clean place and friendly staff, children crayons and colouring are supplied and available

The worst McDonald's I've ever eaten at. Order incomplete. Cold, too. The salad must have fallen down the stairs and got mixed up. I don't recommend it.

Food was delivered freezing cold no drinks came that I ordered with my food neither any sauces twice now from here will never order again

It is exactly what you would expect from a service station McDonald's.

No hot drinks at all. Really slow service (seems to have gotten slower since McD have gotten rid of counter staff in favour of getting customers to do the work). Salad was actually okay.

Been here afew times and everytime with simple orders been told to wait at 3rd window. Times of 10 mins - 30 mins!! But no one else in the drive thru? Chips like warm. And as you can see by the pictures we ordered 2 large chips… seriously haven’t eaten any yet!! Only asked for sweet curry sauce?? Not what I’ve had from other maccies

Very slow, very dry food, fake Coca-Cola drink, I had to throw it away because the taste was awful, a long time waiting with few people... all very bad. I do not recommend this site

I placed an online order via the app only to arrive and find that no card payments could be taken so I had to find an alternative place to get a takeaway treat for my son. Utterly useless. There is always a problem with this branch

Expect a 20 minute wait 90% of the time going through the drive through they park you up in the car park for a further wait literally they cannot cope poor customer service they close the drive thru when it gets too busy I kid you not average wait from ordering to getting your food is 15-20 mins when busy they leave you sat at the order point waiting so they can catch up currently inside the store card machine isn't working cash only and we're 9 mins from order no food 4 people waiting slow food definitely not fast if your in a rush avoid if you have some time to kill pop in

Good general services.. Missing several choices because sold out or out of hours?! Otherwise clean place and attentive staff.

Really poor experience. Stopped her On journey home from Dover port. Initially tried to order Milkshakes, the machine was 'broken' instead ordered a hot chocolate and a happy meal. Waited about 15 minutes from ordering until we could move to the pay window. Then a further 10 minutes to collect our order. One of those situations where you think 'any moment we are going to progress, any moment' and then hate yourself for wasting nearly half an hour of your life for a mediocre hot chocolate and tepid fries.

After a long time I saw really nice staff at MC UK. It's a big difference compared to some fast food places. Thank you very much for a nice day thanks to your staff. Driver Sten Czech Republic

Seemed very busy, but food only luke warm. Not recommended

Cappuccino was like bath water and the cardboard lid leaves a bad taste in your mouth. (But pepsi can have a plastic lid?) The person on the drive thu couldn't understand proper English and even when ordering simple items off the menu we had to pull into a bay to wait 5 minutes. Food was bland.

Ordered a toffee latte through the drive thru. Took a very long time to get it and when I did, they had got toffee sauce all over the outside of the cup so it wasn't a pleasant experience trying to drink it.

Long queue but the staff worked hard to get the orders out. I ordered 3 Chicken Mayo and they came quick and fresh.

Nice place to sit and chat with family.

Everything is great.. The loud talking from the people it's annoying a bit...

Stood at the counter for ages before anyone came to me. 5 staff where in the area. But I was ignored. It wasnt very busy. Maybe 4 customers including myself

By snap payment, we pay an extra £2 for parking and we get a voucher for £10

Excellent place for dinner Nice atmosphere Good service Advisable

Seriously this only gets a star because you can't give no stars and the food was OK when we got it. Genuinely believe this is the worst run McDonalds in the UK. Today we waited 30 minutes - yes half an hour, you read that right - for a simple order from the drive through. I wouldn't be leaving a review, except this is the second or third similar experience at this location. I don't know how it is possible to run a simple food outlet so badly - McDonalds UK should investigate and reconsider whether the franchisee should actually be allowed to continue. Feel sorry for the young lads who were running orders out to the car park in rain to some pretty unhappy customers.

Most useless mcdonalds i have ever been to, half the staff are standing around with no idea what they are doing. They prioritise drive through so much thats walk in customers are left to stand around waiting to order and waiting for their food so long its cold. The place is a joke to say the least but its Roadchef so no surprise there.

Absolutely rubbish. Coffee was awful. Food very bland.

On arrival through the drive-through asked for a vanilla milkshake was told out of vanilla milkshake asked what other flavours they had the young man in the kiosk said they had a flavour. I’ve never heard of it before I asked what flavour it was he said he didn’t know so I ordered the Coke instead. I’ll get into the Window to collect my food. I asked young lady what flavour it was she then had to get a manager because she didn’t know what flavour it was? Just that it was the colour purple the manager came came over to the window. I asked if I could change the Coke for a milkshake basically the answer is no I explained that I couldn’t understand what the young man was saying through the intercom to be told he’s been doing it for six months Clearly the staff Needextra training there to know what product That are actually on sale Very slow service, poor quality

Ordered and waited over an hr to get my order, not only had someone cancelled it, after speaking with someone who said they would sort it, they then carried on with other orders making me wait another 15min! By the time I got my food it was cold and a waste of money! Little tip, if you can't handle the amount of orders you have, close the drive through!

Shocking slow service at 2pm Sunday 12th Jan. 3 cheeseburgers took 10 minutes

Super good everything ok! Acceptable!

Food was fresh, service and atmosphere was good here

Service station, standard Mc Ds

I didn't sit in but I have on many occasions, the food is always fresh and the place is spotless as staff clean all the time. It would be nice if staff where a little happier 😊 but they are polite and work tirelessly. Definitely recommend them 👌.

Awful McDonald’s always closed. Constantly forget stuff. Burgers just thrown together. Why do you advertise 24 hours when you always close at about 11.30? Not happy.

What an absolute shambles. Can’t even get a simple order right. Wasn’t even busy. 4 orders ahead of me and 2 in the drive though. Waited 11 min and when I got home there were no chips. This restaurant needs training properly This isn’t the first time we and friends have had problems here.

The drive thru tends to be backed up! Relatively slow, both girls that actually took payment and handed our food were polite yet a little distracted, asked if we wanted sauce but didn’t actually get it in our bag, only cans of drink available for Coke and Diet Coke no sprite at all, no napkins in the bag which tends to be a reoccurring issue here.

Skeleton staff, no decent drinks, staff looked miserable, food wasn’t too great either, far too peppery

I am not impressed by the lack of carbonated drinks and the prices of the cans. It is costing me way too much in this inflation living crisis.please fix this change and then I will keep buying from you thank you, sorry for the insincere review.

Popped in here on a trip for a quick bite of breakfast. Staff amicable and helpful, venue was clean and tidy, food well prepared and presentable and quite delicious for a McDonald's, which sometimes I find a bit greasy.

The person who was responsible for my order was missing the mcplant from order also I have been order 2 orange pie and I got 1 orange pie and 1 apple pie but the price is different between them also I have order large cola and they give to me a can.

Items missing out of order on more than one occasion

One star is too many for this place. Stevie Wonder would make a better job of reading your order and preparing your food. I have NEVER received a correct order. Even my recent Big Mac was wrong - it had one patty and looked like it had been assembled by someone wearing boxing gloves! 🙄

I ask without onions and they put extra. horrible. last stop at you

Great hot food today, super slow drive thru though.

Shocking service! Me and my four year old daughter were waiting over 20 minutes for our meal and the manager said it was because they ran out of milk. This could have been sorted much sooner with some communication about the issue. Fortunately a nice gentleman swapped his milk for our orange juice which was given to us as a substitute, though seeing someone that ordered after us receive something which was ‘out of stock’ was quite frustrating. After this we decided to sat in as the order took so long to be ready, and they got my order wrong. There’s something wrong in the system at this branch because my wife went back a couple of weeks later and they got her order wrong too. I think additional training is required for some staff at this McDonalds!

McDonald’s is McDonald’s but this lot are completely useless. The last few times I’ve turned up at Maidstone services, which is after desperation of everything else locally being closed there has been no milkshakes, no McFlurrys, no fizzy drinks. Might as well call this branch Mc…. As I think Donald has popped up the road to Ronald to buy some tools and stock for their menu. Either that of course or the spotty teenager behind the counter can’t be bothered to turn the machine on, or clean it afterwards late in the evening, so that they can get away quick? Oldest trick in the book. The next time this happens I’m going to do a Gordon Ramsey, walk in and turn the machines on myself 2nd review.. for the second time this week I haven’t got what I wanted. The place once again has no milkshakes and I’ve ended up with half an order…. Do McDonald’s only employ simple people at M20 Junction 8 Maidstone?

When ordering you always have to check you get the right food, didn’t think I would have to open the box to check my food was right, i was looking forward to by chicken selects, the service isn’t what I would expect from a McDonald’s

The food okay, but parking for caravans is a joke, it must be sized for a mini and a 1960s caravan, I didn't fit by at least 5M, sort this out, or don't supply caravan parking. I had to leave after purchase food, and park in a lorry park after exiting the main car park area

The usual offering from a McDonald's, conveniently located. Plenty of seating available. Service was quick (as expected) and the food was great.

Decent Maccies, normally have milkshakes and mc flurry’s.

No receipt , forgot sons by Mac and nuggets dry and Luke warm and burger looks like shove together , trying to call. If no answer I drive in morning and tell them what I think of order no 31 tonight Manager sorted refund and apology so gets hundred percent customer service to sorting a problem

Thanks for a quick breakfast with a top price

To be honest the tables were all dirty. The bins were full. The food was poor quality and the service was below average. I won't be using this facility again

Great, I recommend, great service

Mixed up my order twice, than ran away. Had to sort it myself with the other customer.

Very good McDonald's at this service area

It's McDonald's, so yes, it's okay

Worst most inefficient Mc Donald's I have been to

15 minutes to get my order. When it finally arrived two of the burgers were cold. Taken back. Then 10 minutes later finally got fresh cooked ones....only they were wrong. Taken back again. Waited another 10 minutes for the guy on the grill to understand what a double cheeseburger with ketchup only was and how to prepare it. Place was dirty and tables covered in food. Disgusting place.

Useless!! Ordered double Big Mac and single one put in double box. Loads and loads of staff and very slow service! Did not even attempt to take it back! Not worth my time! Avoid!

It is quite busy at times, but the staff tries their best

Absolutely disgusting, had to give it a,1 star to get my review up, had a mcrib earlier, oh my god my nans toe nails taste better, I think the meat was really playdough, and the barbecue sauce was actually tea, honestly it was minging, after honking up for ages I decided to go back to mcdonald's and leave them a poo parcel, as I was laying down a logger I slipped and fell back into my richard and that started me honking again, I ran home with sweetcorn stuck to my back from my chod, never again will I go mcdonald's

Service has always been slow on the 4 occasions I've been compared to other McDonalds outlets.

Food was below average from rounder to pieces

I brought my grandson who loved his pancake breakfast with extra sausage patties. Staff are always pleasant, I didn't enjoy mine, but I don't really like this type of food.