McDonald's in South Gloucestershire

Awful. me and my misses ordered food and we noticed one of our items was wrong so I asked a Nigerian lady if she could sort it out for us unfortunately she couldn’t understand a word I was saying just staring at me she then disappeared for 15 mins with my food on the side getting cold. They was walking past me with other orders, so I spoke to a girl with red hair who was very helpful she replaced what was cold and sorted out our meal all this over a small burger complete joke a kid next to me was asking for refund because he was waiting for 25 mins for his order and was only being ignored this place was better before the grand opening just look at the reviews speaks for its self. I’m sat here now and theres people in this cheque when I came in they’ve been here waiting for around 35 mins

I come into McDonald's Yate around about twice a month, ordering the same thing. The fries are always crispy, evenly salted and super tasty. The McPlant is wonderful, probably my favourite food item on the menu! I visited today after work at around 1pm (18/11/24) and sat down to eat my food. It was piping hot and served much faster than it was a month or so ago. The renovations done to the building have made it so much more comfortable and quick to order! I wanted to point out how hard-working one of the staff members was today. A young chap was sweeping the floor and taking care of the tables when people had left. Wore his usual uniform with the cap and a black maybe bomber-style jacket. Had brown mid-length curly/wavy hair. Didn't catch his name as I couldn't see a badge, but I was honestly so impressed with his efficiency, so I hope that this can be passed on to his management and he can get the praise he deserves! He was so sweet and friendly too, helping me to figure out how to leave a review. Unfortunately, I was not able to leave a review with the code on my reciept as it printed out blank! That's why I've come to Google. Overall, I would always recommend McDonald's Yate, as it is the best McDonald's in Bristol!!! 🙌

25 minutes in the queue (drive-thru) and got cold food

The new layous terrible, how is this an improvement to anyone but delivery drivers

Honestly the worst eating experience I have ever encountered waited 1hr 40 mins for cold food and half an order some computer system issue apparently where they could serve endless amounts of cars and delivery and ignore all the walk in customers in front of them when I finally got my food it was missing 3 burgers.

Not my thing photos don't look like what you pay for

The staff are friendly and helpful.

Waiting in the drive thru since before 10:30 for a breakfast, only to be told they are no longer serving it as it’s past 11. I have been to some pretty terrible McDonald’s restaurants, including one in India but Yate has got to be by far the worst. Don’t waste your time as I certainly won’t be again👍

This store seems to have an issue with missing items off delivery's and takeaways. This has now happened a couple of times with both services.

Big ol' NOPE full of kids throwing stuff around, vaping in the loo and staff unable to do anything about it. And the sauce tasted of mainly vinegar.

Quality of food is always decent, availability of milkshakes however can be problematic:)

Getting worse, poor quality food,why now are the table cleaners preaching to the younger customer about gambling, drugs and such?

We did an order on the McDonalds app to collect. Part of our order was mossing that we didn't notice until we got back home. Had yo drive all the way back to say and get it . Thankfully, there was no problem with this, though no apology for our inconvenience

To be honest some times i eat ok some times the food is bad.. specially the bacon in side the burger disgusting!!

I've been waiting 2 hours for my food to come and the phone is saying line busy.

Good service and quick delivery of the food

They gave me expired fruit in my happy meal I ordered on the 28th of July

It's McDonalds, the same the world over.

Food and service was great. Ambient too crowded with loads of happy little faces. Face painting available and activities for all.

It's McDonald's. Everyone in the world knows what its like .

Went to the drive through and Zak was really friendly and made us laugh, thank you Zak for your wonderful customer service!

It's McDonald's!! But as they go this one is pretty good.

Incredibly dirty, there was nothing in the burger we ordered except a cutlet and a slice of cheese. I returned it, the staff was surprised, apparently such negligence is standard here. I guess it's better to go to KFC.

Other then our order missing a few thing's from time to time it's okay.

Always good service here, busy with friendly staff

Wasn't given the dips that come with the cheese dippers, there was no mustard or reg onion in the burgers. Very disappointed with this McDonald's, will not be going back there unless they change their ways

Well it’s McDonalds isn’t it 🤷‍♂️😂

Definitely one of the better McDonald's, very quick and efficient service and everything ordered was available.

They just never seem to get orders correct.

Ordered many times muffin-jam and never received the jam . Paid £2.50 for a muffin. They never care about the order. Every time they will forget something, useless staff. And now you can't even contact McDonald's ffs

Super disrespectful staff! There is always something missing from the order.

Burgers were so salty, couldn’t even eat them. Have been good other times so maybe just a bad day

Don't order online for the second time missing one of the burgers :(

Doesn't matter if you order a delivery or use the drive through. This yate branch never gets the order right. Always missing something, and no one gives a dam. You just get told to call customer services, who can only refund you, not rectify the missing food! Never mind the kids are missing their meal!!! I'm not one for negative reviews but this store has messed up too many times to not say something! Update.. it feels as though the drive through has improved!

Typical McDonald's, staff friendly and polite. Food as expected, always have to wait as just want plain cheese burgers, not sure why, you would think it would be quicker mmm

Got my usual breakfast, Hashbrown and a toasted tea cake with Jam, They didn’t have any butter and didn’t squirt any of the usual butter they use, when asked for butter they didn’t understand us because the lead desk person wasn’t good at english and then said they were out. Really sad because that’s the best bit of the tea cake.

They got my order wrong. Twice. Maybe it was a new staff member

Acceptably fast service. Correct food, cooked fresh. Very good.

These no spark to McDonald's its just mundane corporate food. Can't put my finger exactly on it, but one is not a customer, one is just a number. Are the others any better? Probably not. There's just no spark, no excellence, nothing outstanding, just blank corporate numbing food.

McDonald's... Cheap and cheerful. Your not going for anything special. Fast food that kids love. I always leave feeling lacking. The rotating menu always leaves my favourites as a seasonal special. But the food is cheap and the kids love the toys so you can't hate it.

Under staffed and too much pressure on them regarding serving cars and Just eats. Feel for staff and needs looking at how the take away drivers pick up food and not just push past people in the queue. Again not blaming the staff just badly laid out store.

Its a maccies nothing really else to explain really but very fast and prompt you get exactly what you order and or was all warm which is a plus will visit again.

Very annoying that they didn't have any mcflurrys or milkshake 🙄

I was very disappointed with our order, as we went through the drive 🚗 thru. That part was great, but it was when we got back home that the food was luke warm and the distance from McDonald's to our house was about 1 mile. If we went there again, we would sit inside so we wouldn't have this problem, fingers crossed 🤞 XOXOX

I order for takeout. quite often there are omissions, confused orders and spilled products. the hygiene of the place is appalling. for this price so much

Nice place, but the driveway is too tight..

Absolutely useless!! How difficult is it to deliver what is ordered. Wrong items & items missing from order.

I would give a zero but not possible it cost 19 pound for 2 breakfast wraps the prices have gone up mental 10 pound delivery we had to pay the wraps came with mold inside of the egg and stuff on the wrap absolutely disgusting

Awful. If you are ordering via a delivery app your food will get to you cold every time. Not sure what the employees here do but it's dreadful. Luckily Deliveroo offer a refund if you report items as cold.

This is a five star mc Donald's food, was very good Service, good helpful and friendly

These guys always do a great service, they want customer satisfaction and even called me when I placed an order for delivery to check my order was correct, if they hadn’t I would’ve paid £8 for a patty in a box lol, most fast food places would’ve just served and not bothered knowing it was probably wrong. Thanks for great customer service

Yet again another order missing items, called and was given a number to call for Uber. Number was wrong and still trying to report. McDonald’s claim the fault is with Uber but Uber driver did not pack the food incorrectly. Rubbish service

This place is just what you can expect from a fast food restaurant. Average quality, average/impersonal service and fast paced atmosphere. The prices though have massively skyrocketed in this chain and portions have been made way smaller so I would personally not recommend it.

Standard McDonald's, only downside is it can be quite busy here. Parking is usually very difficult due to lots of cars. I drive a van and occasionally I cannot find any spaces that I can fit into.

Tables are dirty and staff don't clean then when people have left.

Long wait for meal,cold chips,cold burgers, what a waste of money. Will not be eating from there again.

Typical mcdonalds, and standard food. The place was extremely busy and absolutely filthy. Food and drink had been spilled on the floor and little had been done to clean it up. I appreciate that this is difficult during peak times but cleanliness in a food and drink environment is paramount.

Food was cold and the waiting times was ridiculous

This is the 3rd time in a row I've had my order and its been wrong cold or I've had trouble with the app getting to be a pain now granted I do get a reply after I've emailed them eventually but please just get it right the first time and sort the app out?

To long a wait especially with young children to the extent of somebody fainting.

It was neither incredible or bad. Service was particularly slow, however it did look like they were very busy.

Don’t use for delivery. As of late there is always something missing. The other day it was both fries for the two meals. Today it’s a burger from a meal and a side. Bags arriving in tampered with so must be a branch issues. Called about it and complained and they just don’t care. Then you have to go through Uber for a refund which can take up to 15 days. What a joke

Very long wait time on a Tuesday night at around 1830hrs

Very busy, very popular, hats off to the staff as it runs very efficiently

Verry fast and great stuff workers

Went to McDonalds Drive through and purchased a "Fillet O Fish" Bap. Really enjoyed it, tasted as good as it always did! The service was great and Cashier extremely friendly, dressed up in her Christmas attire! Highly recommended!

Just McDonald's not as good as burger king 👑

To be fair it was a Saturday afternoon but this is maccys and is always busy. Forget the fries from our order, food wasn't the warmest and restaurant not the cleanest but that was more to do with the clientele. Disabled parking was okay and easy to find.

I remember when fast food was fast... I've been waiting over 20 mins for a double cheese burger and a cup of tea.. I'm sure when I eventually get it the cheeseburger will be cold and the tea will be like gravy where its been sat so long.. I miss the days when they had lines of burgers under the heater and you could walk in and walk out In 2 mins.. why do they always change things for the worst.. its ment to be called progress

Lucky they are getting 1 star if I had the chance I would give them no stars had food there today and I was just sick all I brought up was the food I had in McDonald’s

Breakfast was ok girl who serve the food wasn’t happy but yeah breakfast 8 out 10

Very slow no reciets from machine after purchase

The food delivered is normally wrong and cold (even when paying priority). I normally only ever go there if my kids want it and they have been good, but due to the long wait times, its really not worth it.

As far as McDonald's go, it's about as much as one should expect. That said, double check your meals/receipt as items are often missing. The staff don't cause any fuss fixing that though.

Very friendly staff and they always aim to please

Very busy today, long wait , Burgers were soggy .

I ordered a Big Mac without onions. It came with onions so I asked for another. It came with onions again. How hard is it to not put onions in a burger. Feel bad for the guy giving it to me.

Bloody awful service never get it right definitely not a fast food disappointing lately drinks like dishwasher water to needs reworking big time

Usual McDonald’s. Took longer than expected for food to arrive at the table. Server got lost. No flurry’s. No surprise there.

20 minutes wait for collection.

Got 2 of these on a really sunny day Thanks Mcdonald Yate

Not so fast food. 6 cars asked to park and wait!!

Please, please actually put extra pickles when they are ordered. I love pickles. I ordered extra pickles today and got 0 pickles. A burger without pickles is not worth eating.

Burgers were nice but as with other visits fries could have done with a bit longer cooking

Great coffee, too loud, too packed.

Just ordered cappuccino leaked out of top in car. Got home Stone cold. No froth tipped away. Super disappointed and ruined white t shirt and jeans.

The beauty of McDonald's is that around the world the flavor is always the same, more or less, the place is large and we were served quite quickly

Good atmosphere with fast and friendly service.

It's a McDonalds 🤷‍♂️. Lots of parking and in a good location just outside the yate shopping center.

Is it really that difficult to give all of your customers napkins? I had to ask for them and literally had them thrown into my bag. I said thank only met by silence and your team member walking off to get his next order. Manners cost absolutely nothing. If you don't want to work there. Don't work there, simple. Don't be rude to customers, go work somewhere you don't have to speak to anyone, use common sense which we all know is not that common or be pleasant to people.

Staff member called Carol was extremely helpful and deserves lots of credit!!

Chips are regularly undercooked and underfilled, items are often missed from orders, milkshakes are very rarely available, interior is dirty, drive through is very slow and ordering inside even slower. Generally a poor experience.

Slow service at drive through, queue backed right on to main road. No milkshakes again. Chips not fully cooked.

I recently visited McDonald's and it was a fantastic experience. The fast-food chain had an extensive menu with a variety of options to choose from, including burgers, sandwiches, salads, and sides. The ordering process was quick and easy, and the staff was friendly and welcoming. The food quality was excellent, and everything tasted fresh and delicious. The burger I ordered was juicy and flavorful, and the fries were hot and crispy. The drink was also perfectly chilled. The restaurant was spotlessly clean, and the tables were well-maintained. The overall ambiance was pleasant, with comfortable seating and modern decor. The prices were reasonable, and the portion sizes were generous. The restaurant also had a great value menu, making it an affordable option for a quick bite. The drive-thru service was efficient, and my order was ready within minutes. The restaurant also had a convenient mobile ordering option, which made it easy to order and pay from my phone. In conclusion, McDonald's exceeded my expectations with its outstanding food quality, cleanliness, and excellent service. It's a great option for a quick, affordable meal that's both delicious and satisfying. I would highly recommend it to anyone looking for a fast-food fix.

Unfortunately I would not recommend this McDonald’s. Every time I have ordered, chips are cold, its wrong and items are missing.

We went there, we asked for a ketchup they give us garlic mayo

Always busy order bored didn't work so had to order it at the till.

Everytime I visit I can't believe how nice this McDonald's is, staff is always polite, friendly and helpful - it makes such a diffrence I have never been to Mcdonald's that felt so local and chill, everyone always have been so nice updating on a wait time even when we didn't ask, clearing the trays for us, the overall attitude is so positive and welcoming. I always get McPlant and I don't know how are they doing this but it taste so much better in Yate than anywhere else, so if you weren't convinced before you should give it a go.

Not too busy. Quick service. Clean toilets.

Funny enough I while back I came here and my good took over 30 minutes do be ready. I said to myself that I wouldn't come back here, unfortunately to my horror I had a job in yate and had to pop in for breakfast. It took nearly an hour. I mean, wasn't Mcdonald supposed to be fast food? The prices are going higher and services is going down, something is wrong with this place. When you look at the staffs thst works in here, you get lazy almost instantly. They work at their own pace, slow, very slow, the manager in charge was also working very slowly and chatting when there was queue of people waiting for their food and to order.