McDonald's in Swale

Typical McDonald's, but these premises are small, not very clean

Two days ago I ordered black Americano and arrived at work to find it was white, today I ordered porridge and a black Americano to find no spoon with the porridge. Attention to detail.

Much quicker than the Sittingbourne one. I used the drive thru and the staff were friendly, quick and polite. I'll use this one from now on x

When I visited this site I was in and out within 5 minutes with a correct order and hot food. No complaints.

Waiting 15 minutes so far for just a cheese burger only because you don't want pickles on it. What a joke of a service !!!!

This place never seems to improve.

Good service food was nice and hot

Pretty standard mcdonalds experience. Plus 1 point for being open 24hrs

The food was cold for again and the chips wes re heated

Standard Mcds. Signals a nightmare in the area so the app can be a pain

Very very poor. You asked if you NEED dips with your 20 nugget (who eats nuggets dry?) share box! Then when you check tha bag... No dips! When you ask for the dips you ordered, you get an eye roll and two dips! Enough dip for half, enough attitude for double! 😂😂😂 All joke's aside, go in if you want what you ordered. It's a lottery at the drive through 😢

All way cold food not mcD of old when you got hot food and quick and new way of ordering is very confusing I hate the mcD nowadays

Friendly atmosphere, quick n economy for crunch time. Hot & yummy burgers. Swap the meal sometimes or make kids joyful. Ice-cream Oreo, Skittles, McFlury are delicious and bargain🍦🍨 Staffs are enthusiastic & welcoming🦋

Sam he was amazing tonight such great service really appreciated he's service on point with my order

Took nearly an hour and delivery time just kept going up while the tracker sat still for 14 minutes

As usual items missing from our order. Do they not have the ability to read and check orders before sending them out for delivery

I only stopped off for a drink on the way home. I didn't eat anything so I can comment on the food. I haven't eaten in McDonald's for years (apart from the odd McFlurrie)

All good. But the burgers never looks like the picture

My order did not turn up at all, this has happened multiple times and it’s beyond a joke.

delivery person was vert rude, demanding a code which is the only time I've been asked for such since I've used this sevice

order was incorrect, missing latte and milkshake

Not the first time my order has been wrong,

Food turned gave me some one else’s drinks

They were more interested to serve food delivery guys, rather than customers in a shop.

Missing some items from my order, and this is not the first time it’s happened from this McDonald’s!!

Food is stone cold and was given the wrong order!

The driver tipped over all four drinks in his car. And no one wants to accept the blame which leaves us yet agai. Out of pocket. This is not the first time

Ordered 2 burger meals with drinks but only the chips and drinks arrives. The only option then is to raise a claim for the missing food which I've already paid for.

food came on time and it was still warm.

Missing chips and a burger and the food was cold

Missing burger and no sauce once again

Driver didn’t deliver my order. Didn’t ask for pin number

Very polite and cheerful staff, when visited we were greet by hospitable staff. Food was exactly as we ordered with a very prompt delivery. Staff 'crew' member Alice was exceptionally helpful and a credit to the organisation.

This is a good stop off on the way home. It's close to the M2 so good for a quick meeting place. Always good, quick and friendly service.

Sad that I didn’t get any crispy onions in my Philly cheese stack 🥹

Food was cold and one of the items was wrong

When the driver delivered. The food was stone cold. The actual condition of the food was shocking. It looked dried up and like it had been left out for hours. I won’t be ordering here again.

So much better than the awful Aylesford

Great service food hot and all items there too

Consistent. Always is with mcdonalds

Little cold but it was fine still enjoyed it

Absolutely disgusting! Delivery kept being pushed back, after an hour I rang the store, who reassured me that everything would be fresh and hot when it goes out. 5 mins later it's at the door even tho it's a 10 min drive.. And hadn't left the store apparently. It was all cold my shake had melted. £30 wasted. No compensation from anyone.. Won't be wasting my time again.

I would like a refund. My food was late and is stone cold. I don't live that far and half of my food is missing???

Everything was great apart from chips inedible there still hard and pale awful

Two sets of fries missing. Almost every time we order they forget something or get it wrong. Last time they failed to take the mustard out of one the burgers as requested. My son has a mustard allergy - fortunately we check everything before he eats

Delivery was stone cold what a joke other companies can get it right what’s your problem

Over half hour late and missed an item

Gone extremely downhill. I have never had a problem from here up until my last 3 visits. Missing items, no napkins , no sauces , flat coke constantly. I never had an issue with the drinks at any McDonald’s but this one the coke is so flat and warm?! They also don’t prioritise the click and serve I’m waiting 20 minutes for my food when it’s not even busy. They need to turn off the delivery apps if they can’t handle it. Never coming back here again

Great service with helpful and friendly staff.

A very comfy visit with freshly cooked McMuffins. It looked like everything had been deep cleaned other than the pickled gherkins that were dried on the walls.

Chips weren’t very nice today like they been sat on the side and over reheated

Delivery driver registered the food as delivered but I never received it

Good quality and value. Delivery friendly and efficient.

straws sauces and napkins all shoved into the Mcflurrys now my autistic children won't eat them

really quick and polite delivery driver

Family meal, no fries, absolute useless!!

I am disgusted with the delivery driver who spat on my driveway! I want a refund!

Nice courier, delivered on time but McDonald’s forgot to put in the drinks, not his fault at all he did an amazing job.

Great for a quick meal/snack. It’s a reliable choice for most diets. Great staff & people at this location. Always friendly. Shame they’re so rushed off their feet & tired lots.

Poor experience. All four drinks completely damaged and leaked. Driver advised we contact Just Eat for a refund. Afterwards, discovered the driver had dumped the packaging outside our house on the pavement. Just Eat so far have refused to refund. We are pursuing. Will not use Just Eat again after this.

Asked for no tomato as have allergens and came with inside the wrap. Quick delivery though

Order was never received. Driver marked it as delivered and then proceeded to drive off. He couldn’t speak a word of English. Couldn’t understand me as I was telling him where to go. Why do you hire people that don’t know the area and who can’t speak any English. Makes no sense. Probably won’t get a refund as there is no one to talk to. The help page is pointless as there is no option for not delivered. Driver should be sacked.

Missing item, got credit instead.

the courier was polite and friendly.

brilliant driver, very prompt and very warm food. thank you!!

Terrible service says food was delivered but never was

The coke was flat, the food was cold, just like the lady that served us. Bought two large portions of chips we got a small.

Always very clean. Cheerful staff. Food hot

Very late. Half the food didn’t show up. Fuming.

I received someone else's order of Big Mac extra pickles and onion instead of double big mac. little disappointed today !

Was handed the drink bag in a way that it split and my drink went all over the floor and poured down to the ground floor of the flat

10th August went into order what we normally have which is £14.08,came up on screen £17.48,when asked what was going on,was told by staff they have now moved to motorway service station prices,HAPPY MEALS now £5.00,WILL NOT BE USING AGAIN

Sick of getting undercooked fries from this place that are cold and soggy, end up throwing most of the food in the rubbish feeling like I'm going to throw up.

The deliverer got the bags out of the boot. The bags were dripping wet. Could not use my sauces as they were covered in a mixture of vanilla milkshake and coca cola. The chips were cold, had to MICROWAVE them, the burger was

Chips was cold and stale, the drink was flat

Deliveries fine but half the order missing, 2 x medium chips missing. Fair enough we got refund to just eat account for them but that doesn’t help that I have 2 hungry kids with no chips. Had to get the air fryer out and cook when the whole point of ordering in was so that I didn’t have to cook!! Annoying!!! Never happened before, but doesn’t help the disappointment. Boo.

I love bobbing McDonald's, by far the best one in the area, foods always hot and freshly made, staff are always happy and helpful and they are always quick with your orders. Highly recommended

Use this particular McDonald's on a regular basis for a coffee stop and have got to know the staff really well. They are always friendly and chatty. Must say they treat all of those in Uniform (Ambulance) really well.

Dear McDonald's Team, I wanted to share my recent experience at your Sheppey way, Sittingbourne restaurant. During our visit, we were warmly welcomed by a lady on the main floor who truly made our visit special. Her friendly demeanor and helpful nature, especially in keeping our kids entertained, were greatly appreciated. It's not always easy dining out with young children, but her efforts to engage and distract them made our meal much more enjoyable. Her kindness and excellent customer service are commendable, and she is a true asset to your team. Thank you for fostering such a welcoming environment. We look forward to our next visit! Best regards, Friendly neighbour

My address came up with no number in my road so driver could not find me only got my food because I went and found driver

I came to this store which has the highest rating review around this area and I am not disappointed. Food out was quick and served hot. Toilets were cleaned and staffs were smiling and friendly. 😄

It was never delivered and I never got my refund! Not nice scamming people!

Stone cold again!! Wrong items again!! Food was over an hour later than advertised and had clearly been prepared early and was sat waiting for a driver as it got here in 10 minutes from leaving and was literally stone cold. Not only that, yet again sent the wrong items. I swear the employees are told to send cheaper items with orders as I’ve never received what I’ve ordered from this place. It’s really not that difficult to pack 6 items

An absolute dive. Awful place. Avoid.

but the sauces never came with the food 🙄

Food arrived cold like was made hours ago, both bottom of box food is wet and soaked

How do I get my refund as the food never turn up and just eat cancel it said I was getting refunded but never have

Late delivery and cold food in result. Ordered sauces, never arrived, no ice in coke and half empty cup with no straw, cold soggy chips and messy burger.

Food was cold and didn’t come from far ordered as don’t drive and only get £3:50 refund really

missed out Chicken nuggets and x1 chips plus dips!

Had a very friendly chat with the manager..all the staff was very helpful..nothing was to much trouble..

The Hattrick meal was missing!!

Left out my coke the wrap cold chips cold

Chips were cold and milk shake only half full first and last time I will have it delivered

Apparently you need qualifications to work here? So please tell me why staff can’t simply read the order & place the items in the bag. Placing chips in a bag is obviously a very complicated task which requires months of training, the straws must be made of gold not flimsy paper as they don’t like giving them to you, nuggets are just so delicious dry btw without that dip you just couldn’t find the strength to pick up & place in the bag. I strive to be as great as Bobbing McDonald’s staff some day

Food was very cold and ice cream wasn’t even filled up half way

Foods improved, actually tasted like beef, much happier with the taste and the fries are salty again!!

Cold food, in promo says 9 chicken nuggets free we got only 6, no ketchups as always. I don’t understand why my children still requesting for mc Donald. Not happy again

Food was cold so obviously sat for a while before collected

What is wrong with you put the curry sauce in the bag with my nuggets and food now it’s dry and ruined !! Not a happy hungover Chap