McDonald's in Medway

Mistakes are made by this McDonald's more than anywhere else I know. Every other order is wrong. Makes you think If I have that many mistakes, how many are there for all the customers in total. Always friendly staff, but their turnover seems high. I never recognise anyone from previous visits. There not little mistakes either, whole meals missing, if delivery entire bags. I've complained and got things back on questions asked, but sometimes I'm sick of complaining and am probably owed a fair bit from them. I've stopped using them when possible, but relatives keep making the mistake of using them or ordering from this franchise. If I order for delivery, I order from the one along Cuxton road now.

Most of the time good food, lovely staff, and nice views. Just I have found one of the most common McDonald's that is high demand for delivery can put pressure on the staff, can prevent the restaurant from operating as it should.

Got called boss which I found very disrespectful and both of my cheese bites taste and smelt absolutely rotten nothing like the previous ones I’ve had

Milkshake didn't taste of anything.Asked for more chocolate and looked more chocolaty but still not a great taste .Fries not very hot

First visit, Not enough seating inside the restaurant, food was fairly good. Second visit, drive through was busy, food was cold and some of the order was missing, by time we noticed we were already on the motorway so no chance of rectification. Not enough attention paid by care free youngsters to getting a very simple order into a paper bag for a customer sat at the window adjacent to where the food is prepared and picked. Poor drills.

Food is always fresh and as you'd expect from maccies, unfortunately though I think due to a software issue when customising orders standard items would be left off. Priority goes to the drive through & various delivery drivers. Staff are very nice and friendly although they have thier job to do.

One star rating for waiting for food for 15min after being asked "to park up and wait" as they had to grill my chicken for the wrap. Ironically, when I got home with food and started eating my wrap the chicken wrap had a fried chicken intead of grilled- what was the 15min wait for I wonder🤔..? Disappointed.

The breakfast was delicious and conveyed by a friendly delivery man

The facilities are always clean and service prompt. The staff are always welcoming.

Hit and miss if you get all your order, or fries that are warm to cold, or told to park up. If you order of app for delivery expect your delivery to be cold as they cook it even when driver hasn't arrived. But food is OK service ok would I recommend it hmmm with the 5 p saying put in place yes otherwise flip a coin and you choose

The food and courier were great, but waiting nearly 2hrs for the order to be processed was a bit excessive and no apologies. The is a rarity to be honest but it was a case of eating the food and then go to bed. Not ideal.

I ordered this food at approx 19.00 and it turned up at 1.10 am! Driver knocked my mums door at 1.13 am scaring her because she is 87 years old! And then I received a phone call from the driver who actually woke me up because I had retired to bed because I didn't think after approx 6 hours food would turn up! I am a regular customer of just eat but I must say the service I have received is absolutely shocking and I won't be using just eat again unless this issue is looked into, shocking!

Food was fine but service a little slow and definitely not one to eat in as very busy restaurant

NEVER arrived!! then the app lied and said it arrived at a time later than it was have emailed customer services a few times but have now waited 2.5 hours for food that never came, avoid

Who bothers to send two happy meals with only chips in? Leaving kids aggravated and hungry after already waiting an hour? Seriously can’t manage two happy meals? Pathetic

It never arrived, the driver stood around for 10 mins across the road not even close to my house, and then considered it delivered and left with the food, or delivered to someone else? Which shouldnt happen considering the whole number code exists?

Missing items and was just warm.

Whole order is complete this time

food was cold and took 2 hours to turn up

awful. 2hours to wait for delivery. when it arrived it was so cold and not fresh at all!!

half of the order was missing. I get its busy but you expect to receive your fully order

Visited late evening on a Sunday. Was very quiet. Not many places to sit if it busy. But lovely looking out on to the River Medway. Staff were very helpful, and food was piping hot.

absolutely useless. Once again we are short of a burger. maybe employ people that can read.

Driver sat at the restaurant for about 25 minutes while the food was ready. I told him at the door it better not be cold, and it was opened and stone cold burger and chips. Got offered a £4 something refund.

She went to the wrong address so the meal & ice creams was melted

currently 2 hours late, still not delivered. expected time keeps changing. now the app thinks it has been delivered 20 minutes in the future. what a joke.

Food turned up 2 hours 30 minutes late and freezing cold

luvly delivered early here's a tip. don't order rush hour

No dips and not the first time with an order. Very disappointing.

Not very good quality and cold food

Food was cold, fries were under cooked and the Chicken burger was not in the box but found in the bottom of the bag.

food got delayed 3 times and food was cold

food was stone cold when it finally arrived over an hour late

Food was cold, drink was spilled. It’s probably been say in the delivery drivers car for 30 minutes or more before delivery. Absolute joke

Items missing which turned out to be the main part , the burger so all was delivered was fries and a drink from my meal

If i could give a 0 i would. Hour and 15 mins late and it wasnt even luke warm. Chips hard and stone cold, burger dry and stone cold and nuggets hard and stone cold. Thursday night as well? Order labels were printed at 11.40 and got it at 12.55.

The food was really cold and messy. Hard to eat wouldn’t order again

Crap takes over 25m to get your food after ordering been here the last 3 times and waited far too long as lack of staff to run the correct operation

Unprofessional delivery drink was spilled, item is missing, food cold

food was cold , and mozerella sticks tasted gone off

asked for no cheese in a burger and got cheese ,coukdnt eat it as i’m lactose free

Was 45 mins late and arrived cold

Order went to wrong address and driver clearly didn't ask for code as they wouldn’t have it

My order didn’t even arrive, you can’t contact anybody to find out where it is and customer services is beyond awful no phone number just contact through the app we will get back to you in a few days

Philly burger is tiny for a large meal not worth it might as well get a cheeseburger

Do like this restaurant , plus lovely views of the river . Must say I'm impressed with the bloke who cleans up the car park and outside area, he never stops.

Can be very slow and get barely warm food

the food was stone cold, mcflurrys had melted. tasted horrible

chip was hard and stone cold the burgers were slapped together

Missed a whole meal and drink out of my order just eat did credit money back quickly but hasn’t sorted out missing food need to collect it myself

3rd the apple pie is missing from mix and match

Location is very nice. Quantity of food is decent. Service is good ( not much delay ). Ambiance is very photogenic. Ample car parking & drive through.

the man arrived in our car park and sat there for 15minutes before ringing to say he couldn't find us

Actually, very tasty. Order complete and nice and hot.

Half the order is missing. I am expected to wait to get a refund, which does not include the delivery, and reorder with another delivery charge.

The online order did not go through. The mcFlurry were melted by the time to get home. The staff did not know each other were doing. They didn’t even bring the food out to us. They left food out the order.

Food said it was delivered but never arrived so I had to reorder from a different McDonald’s

the chips were uncooked. we have taken photographic evidence

Really great all round performance and the lady who delivered was really friendly. Excellent 👌🏼

Got my order wrong, however since I didn't eat the item until the following day and didn't have thr receipt, couldn't complain.

Absolutely disgusting waited an hour and half and food was STONE cold and disgusting!

Love this one by the water front, food great go again

Really wind me up when there no ice !

Food cold ice in drink melted was on time so the restaurant probably made the food too early and just left it sitting on the side

this mcdonald's always forgets items it's an absolute joke the worst mcdonald's around just eat should find a different mcdonald's to have on there site

Maccys is not amazing but it’s just okay, but it’s quick and filling.

I asked when ordering if the delivery could be brought up as I'm disabled with MS the driver was not impressed when ask there was no please or thank you from him ??? manners don't cost anything and the food was cold and the ice cream was melted

Dont really know why I keel bothering. Food is freezing (AGAIN) and this time missing half my order!!

Great service all round, fast delivery and hot food! Super 👌🏼

Food is ALWAYS cold whenever ive ordered McDonald's - think Justeat should get it sorted!

After watching a movie at the local cinema, my family and I grabbed something to eat. The fries and the rest of the food were cooked to perfection.

Food arrived cold, was waiting over an hour for delivery

Absolutely ridiculous how late my order was. And you think it's just acceptable to keep changing the delivery time with no explanation. My food was absolutely stone cold and ice cream was completely melted and you think it's acceptable to offer me a £4.90 credit?! This isn't the first time this has happened using just eat either! I really have no choice than to delete this app!

Standard McDonald. The restaurant is very clean and the service is rapid. Well located if you plan an evening at the Cinema nearby.

Extremely disappointed I don’t think the customer matters to McDonalds anymore

Unfortunately the food was lukewarm. Had to heat it up in the microwave 😒

Food was cold and was missing half my order not happy at all

it’s disgusting you charging £4.99 for delivery and it not even turning up . GET IT SORTED . i expect to have a refund of £13.81 back onto the card that was charged . absolutely disgusting.

It was quite busy but I had a lovely smarties ice cream and a cup of tea 🍵 😋

Ordered two meals only one came no notification before delivery no option to substitute for something that was available and then up to 7 days for refund absolutely disgusting service

Food took 2 hours to come and by the time it was delivered it was cold.

Half of my order was missing please refund

MY FOODS FREEZING AND I HAVE NO STRAWS OR MY MCFLURRY!!!

The food was cold, the app told me that the driver had been waiting for 20 minutes yet when I called the restaurant they said they were waiting for a driver, I said he was outside. I asked if that meant my food had been cooked for 20 minutes and the lady told me that they do not cook until the driver is 3 minutes away. Strangely my app immediately changed status to food is on its way, I was right , it had sat there for 20 minutes and everything was stone cold

It’s say my order has been delivered but I haven’t received it

Great service all round and food delivered nice and hot.

This is the best location i have been for enjoy my MacDonald meal😍 Sunshine ☀️ with sea side chairs

Super all round, the restaurant got everything right in my order and the courier delivered it still nice and hot!

My fillet of fish had only half a dry slice of cheese in it!!

Glad the breakfast wrap biscuits back.bprfee the omelette style egg but still loads better than the roll

I had an awful experience here today, never felt so ignored in my life. I stood at the front counter and when I asked this young girl for service and that I am being ignored, she said " well we have other things to do too" Is it so hard to stop and see if someone needs help if they're standing at the front counter. Zero stars if I could.

Missing large fries 🍟 Both double cheeseburgers was cold and Burger patties were black

food was cold and delivery late.

chips and burgers were cold not enjoyable at all won't be ordering from there again

Wrong item , very disappointing

Food was cold and 45 minutes late

I just wanted a mccrispy meal after I’ve had a terrible day and then when I pay ridiculous money for delivery I open the bag to see that the most important part of the meal is just not there??? This has really upset me and when I was trying to call to communicate this issue no one answered. That was my last 10 pounds and the fact I’ve spent money I don’t have because I wanted to treat myself after a long day only to not even receive my item has really upset me :(

Food was missing and a drink this is shocking

cold food ,missimg drink , not happy

Good food, quiet atmosphere in the morning. All nice and clean.