McDonald's in Eastleigh

Good is great, comes nice and hot. Service is ok not too bad.

food over cooked,and wait half-hour,food it's cold

My problem with this McDonald's branch is that they so frequently get the order wrong. I seriously can't recommend ordering for delivery since I don't think they have ever got the order right. We aren't talking about forgetting to put the curry sauce in, we're talking whole meals missing. It's very busy, crowded and waits can be long. The queue for the drive through can be very long, causing traffic chaos at times. In my opinion they have taken on more than they can manage with the restaurant, drive through and delivery demands. Sometimes I wonder why they don't just stop taking any new orders whilst they are overwhelmed. I think we need a second branch this side of the city to absorb some of the demand. Despite all that I've never had a problem with the staff. I'm surprised they stay so calm and pleasant whilst rushed off their feet. Just an update. My son and his friends ordered a breakfast for delivery against my advice. One of the meals did not arrive. So predictably unreliable! Just dropped a star. The app is just shocking. The ONLY way to order McDonald's is in store and check what you get. Incompetent company. UPDATE. Can you actually believe it? The kids wanted McDonald's so we gave in. They got our order wrong AGAIN! Now its just funny 🤣

Went to drive thru. Speedy and efficient

George was very friendly and cleaned my table for me

neatly 2 hours to get here and order wrong again

Food was cold not drivers fault, as I know, it can be sat at McDonald’s, waiting for the delivery driver to turn up

The Food Is Great But There's Always Items Missing & If I Order Through the Makkies App the Driver Always Delivers To the Wrong Address I have to wait outside the Wrong Bungalow to receive My Food

missing a milkshake, drinks spilt in the bag and burgers are a mess

Delivered with the drinks spilt in bag with part of the order missing we ordered for the Minecraft special edition toys which were not delivered my young son is not very happy at all

was given completely wrong order and this isn't the first time.

On 27/3/25, 1.25pm The person working on fries is not having cap and was with a loose hair,where there may be chance of his hair falling or his dandruff falling in,which may lead to asthma kind of things if consumed, Spoke to Manager in charge and the response from her was not promissing and not welcoming with feedback.

Missing multiple items as normal. there's always something missing from McDonalds Hedge End

Timing not clear for dine in they closed 11pm

Ice cream completely melted into liquid and it’s all over the place inside the bag

when order estimate delivery 28 minutes after ten minutes went to estimate of 55 minutes. courier excellent but McDonald's terrible order took nearly an hour to process

Labelled correctly but item inside was wrong

It was not crowded and we got the order very quick and it's very huge please to sit

The food was cold and therefore not enjoyable. This was not the drivers fault as they were stuck at the restaurant and not even spoken to by the staff (we spoke at delivery). McDonald’s in hedge end and in swaythling need to hugely improve their service and speed

Called in on the way home from work, around 10.45 pm. Ordered 3 meals, 2 Big Mac, and 1 Quarter Pounder. Was told they only had Double Quarters, ok fine, but aren't they made from the same ingredients? As I was using the drive through, food was handed through window, and one drink. Was about to check food and was sidetracked by employee saying oops almost forgot your orange juices, and was holding them out for me to take. Put food bag on passenger seat, took drinks, and then had to move as another vehicle was waiting behind. Drove home 7 miles forgetting to check food bag, my fault. Handed bag to my wife as one meal was hers, and the other the daughters. She opened it and then asked where the other bag was, turns out 3 fries, and 1 Big Mac. There was another Big Mac, and the Quarter missing. I was not going to drive 7 miles to possibly be told should have checked at the time, though I shouldn't have to. Tried phoning store, and like every review on here, no-one answers. This store does tend to get orders wrong, and food is nearly always poorly presented. This is the final straw. I will never use this store again, and possibly never use McDonalds again. Prices has risen sharply, and food quality is crap. KFC are much better value. Burger King expensive, but food much better. My advice, steer clear of Hedge End McDonalds.

food was stone cold with items missing

Ordered via UberEats. Ordered a meal: burger, fries and a milkshake, with a McFlurry on the side. Somehow, they took over 40 minutes with the order, with the first delivery driver giving up waiting, and the second guy still having to wait another 10 minutes + for the order. Despite the massive delay, they still got the order massively wrong. Instead of a milkshake, I got a large coke, and there was no McFlurry. Entirely the restaurant to blame for this complete balls-up. Never ordering here again. Would recommend nobody get a delivery order from here, just go there yourself and MAKE SURE they got the right items in the order, as they're incapable of doing this themselves. What a joke.

Mac muffin thrown together no care taken. Lady on beverage duty was helpful

Another missing burger! Sort it out guys

Drive through is awful, you wait 30mins to be served and get wrong order & everytime it’s cold

What a poor experience fries cold, tropecana orange juice in date but clearly gone, staff did not care. 3 orange juices all shot, did not want to quarantine the batch, or even try it themselves...

Wrong food delivered after an hour late. Plus it was all cold. Good job Hedge End

Driver was rude turned up late items in the bag were all over the place chips emptied in bag and there was a drink missing.

Quick and Clean - Good McDonalds Burgers Always well staffed, sometimes you can walk into a fast food place and just see abandoned chips on the floor. Not at Hedge End McDonalds very clean and the food service is always quick even though it is always busy. This is a high quality version on a McDonalds that other locations of the franchise would do well to model themselves on.

Very slow service wouldn’t go to this one

Dreadful experience. Waited two hours for food then It was Stone cold. No straw either, which is so enjoying!

As per usual always missing food items and if you try to contact for a refund of those items no one picks up. Which is annoying considering a few items were missing

Chose to dine in at McDonald’s today with my son very quick service, clean and tidy restaurant plenty of space to sit. Staff were very friendly and helpful when I requested an extra empty happy meal box and sweet curry sauce to take leftover food home that my son hadn’t finished.

The store seemed to have a lack of staff, the tables were not cleared when the majority were empty. The milkshake was just a flavoured milk rather than having any thickness. The counter staff were lovely and very attentive.

Downside is the car park, but inside is nice, they have big sofas and the staff were cleaning as soon as people left their tables

I don't know if the manager reads these reviews but what is going on? A week (13th Feb) ago there was no ice, no wraps (except for bbq chicken) no milkshakes. Sunday 16th we went for breakfast. No coffees only hot chocolate, no breakfast wraps. Today a whole week later, no ice, no hot drinks and only bbq chicken wraps. This is absolutely ridiculous - what on earth is going on? Your lucky to get the right meal but now your lucky if you can get any food or drink!! I can however highly recommend the Whiteley one, never had such hot chips! Lovely place.

every item in the order was stone cold.

Drive thru was very slow, service was very friendly, food was warm but not hot.. like it was sitting for a while.

This is the worst McDonalds in England. Every time I come here they get your order completely wrong or it looks like they prepared your food and then sat on it. Also, you can never phone up to tell them the order is wrong to get a replacement because nobody answers the phone. Look at the state of this cheeseburger, looks like they’ve been playing football with it around the kitchen. Seriously, who prepared that and thought this is ok?

Missing items on my order and I’ve been charged for it

45 minutes stuck in a cue. Definitely not fast food anymore. I used to work for McDonald's 20 years ago an thing would move so much quicker. Also got order wrong, ordered a banana milkshake but we got a strawberry.

It's McD, problem today was the app, doesn't work when things don't smoothly.

Food was cold, an item was missing and the burgers have gotten a LOT smaller!

The food we received was great. The problem is that you never know if you will actually get what you order. So many times Hedge End McDonalds has missed items from our orders. Worst McDonalds ever!!

Ordered a choc cookie but got a donut instead no biggie but just saying

blood in my nugget. traumatised.

My coffee was completely split so now I have no drinks without code all over them

Food looked like it was put together in a hurry. Delivery driver was incredibly rude

My partner went to go order our food at McDonald’s when we got home they had missed half of our order. 5 chicken selects, Coke Zero, chips, double quarter pounder. It’s supposed to be fast food. We won’t be going back here again as this isn’t the first time they have messed our order up.

It was rubbish, ordered food from screens in store, received the food got home and two whole meals are missing, we where taking away from store

Took nearly 2 hours to get my order. When it finally arrived everything was stone cold.... Correction, everything except the milkshakes which had melted and were now room temperature.

Was waiting over an hour food was freezing cold been like this a couple of times now when ordering

Fast food? Dont make me laugh! Even if you're the second car in the queue you'll be waiting nearly 30mins to order and get to the payment window! What an absolute joke!! Food is always cold and normally burnt! Breakfast meals are soo greasy that the grease pours out the wrapping as well as the burger! Staff are extremely rude and rarely know what they're doing! Food always gets forgotten from the order despite being paid for! They let you order and pay for items and then tell you at the collection window that its out of stock and they've given you something else instead which is against the law due to allergies! 🤦‍♀️ The staff clearly need some proper training including in customer service! Managers need to go for proper training of how to be managers and the supervisors too as they seem to just be given a new uniform and a badge to make them this role 🙈🙉🙊 Also, advertises as open 24hrs but it NEVER is! It seems to be open "late" but is closed every day between 5 and 7am! Don't advertise as being open when the locked doors and cones in drivethru clearly show that you're not!!!!

Had a one in one out policy at half 8 on a Wednesday evening. We were waiting in the cold in a queue outside and not told why until we specifically asked. We promptly left disappointed. Bear in mind that the restaurant wasn't even a quarter full. Went back and gave them another try on 20-01-25 and they didn't have a single hamburger available on the menu.

I’ve been to this McDonald’s many times over the years as it’s on my root home. It’s consistently average, and some things never change - The burgers are almost always a total mess, it’s almost comical, they look like someone constructed them with a blindfold on. And I don’t think they have ever managed to get a customer order correct. The wait times tend to be quite a lot longer in comparison to other locations. This being said, it’s always very busy and the food tastes exactly as it supposed to. I also have a good tip - download and order takeaway via the app, they often have deals and discount codes which are applied to your basket.

Don't understand what's wrong with this McDonalds branch, you place an order and something is missed off 70% of the time. When you do receive items correctly there is usually something wrong like the national onion shortage that seems to be going on, its the only thing inside the hat trick other than cheese and they usually put in 1 tiny slither of onion, ice cream machine never works, certain burgers are off the menu on random days? Mcdonalds is really being let down by this branch and really needs an overhaul as just seems like staff there don't care, I have had missed items off my delivery today even, I paid for a hat trick and got a double cheese burger? Can't still quite work that one out and then McDonalds fob me off yo Uber who then fobbed me off again to McDonalds? It's the only mcdonalds you try and order from in the entire country and they can only make cheese burgers, double cheese burgers, and triple cheese burgers yet the specialty burgers, quarter pounders, double quarter pounders and big macs are somehow unavailable. Furthermore they never have what is supposed to be on the menu these days, mist be some sort of protest against anything thats not chicken, if i wanted chicken i would go to KFC...Never ordering from this store again and quite personally I think it should be closed down as it's sat there wasting energy off the grid!!

Luke at the drive through was amazing!!! star employee -Fern and Laura

Quick delivery but food was cold

Staff too tight with condiments ie ketchup.

Everytime I come in here you seem to throw the burger together… it’s not hard, just build it properly.. it’s all circles just put your burgers together and stop doing this. Your staff need basic training or whatever but this happens all the time.

Burgers not very warm milkshakes very runny

You don't even deserve one star. I'm out of words. No more ordering from your restaurant. Pathethic. Not to recommended!!!!!!!

Ordered food at 1230 and delivered at 240 and was told the food wouldn’t be cooked until driver was ready.

Overall, not very good at all. We have ordered from Deliveroo and had a takeaway from the drive-thru from here, and both have been terrible, but especially the delivery. Delivery: We only got a very small fraction of the food we actually ordered and what we did get was absolutely horrible. Drive-thru: A very rude staff member tried to overcharge us, then tried to deny it. Overall, I really would not recommend this place in a million years, I can never understand why there is always such a massive queue for McDonald’s.

Every time I come in here for a burger you seem to put it all together messed up, learn how to put a burger together

Very slow service - drink had to be remade and wraps were made and sat for 9 minutes before being served to us.

cold food cold hot chocolate absolutely terrible, never again

Took a while to get food, was a bit thrown together. Taste ok tho

Food is stone cold obviously was waiting in bag for over an hour and is inedible

Every time I come here it's a long wait and they can't even take your order at the till placed is going backwards

Freezing cold food, even the apple pie which is normally like lava was cold. Would not order take away from them again… really poor

Awful service so slow in store customers are not a priority it's all about delivery drivers and drive through

The order was placed around 19:00 then was told it was being repaired for 4 hours which meant I could not cancel them 23:33 a driver knocked my door waking me and whole family up with a soggy bag in his hand. Very disappointed will never ise just eat again they seem to think it’s acceptable to send people round your house at midnight when you placed an order at 7pm. They have allowed drivers to claim they are at restaurant then give you no option at all to cancel. Worst business practice

Food was on time and really nice for once but they didn’t put in the sauces I paid for disappointing I love bbq sauce from maccas!!

was good but no sauce and food was cold

Polite driver. on time. Very impressed this Boxing Day.

The food is below average It is always cold and has to be reheated The service is bad, getting ignored when asking a question.

Arrived cold and the hash browns were so greasy they stuck to their packaging and fell apart when tried to get them out.

The food is cold. I want a refund!!! It’s disgraceful

I ordered my food at 16:30, it did not arrive until 19:45 and everything was freezing. by far the worst service I've ever had.

place my order at 5:19pm wasn’t delivered until 7:30pm looking at my receipt supplied with my food the time on the receipt states 6:57!!! and to top it off the food was cold!!! this is totally unacceptable!!! soooo not only did you make my kids wait 2hours!!! for there mcdonald’s you also delivered it inedible…… what are you going to do to resolve this??

Freezing cold and then the delivery driver messed about at the door wanting some code While I found the code he walked off but then returned just delay after delay. Most of the food was binned. Never again.

Cold food and not the first time.the young managers was as helpful as could be when we complained

Brought a cheeseburger today and it was served cold. Not the first time and definitely not returning. They are breaking food regulations about serving food below recommended heat levels

No toys with happy meals! Not even a book! Very disappointed! Only ordered for the toys. Won't be ordering again!

Shocking service, ordered on app and timed how long it took to make a double cheeseburger and coffee, 6 minutes, coffee was sat on drinks shelf for 4 minutes, burger arrived and look like a 2 year old had put it together, sent both back and both replaced.

I'm usually positive about any place I review, but after the absolutely shocking experience tonight and since I moved to the area in Oct 2023, I can't think of anything good to say about this site. It's weirdly, the most below average McDonald's I've ever encountered. And I'm fairly certain McDonald's know when they don't respond to their own surveys even if marked as "dissatisfied", when any other location I've had a response within hours of giving feedback on anything I've not found up to scratch for how the brand represents itself in its own media. At least 1 item from every other lunch/dinner McDelivery order or app orders for drive-thru collection has been missed (anything from a side order to the burger from a meal deal), so there's no trust that any order you don't collect from inside the restaurant is going to be accurate. Only our breakfast orders have generally been received without any problem and the restaurant itself is okay, but sadly it's not enough to redeem an overwhelming negative overall experience. Even if you do collect orders from inside, you need to scrutinise and quality check every item to make sure it's right. And god forbid you're unfortunate enough to ask for help with any missing or incorrect orders from a management level employee - you'll be met with challenging demeanor, disbelief and, if you go during a "peak" period, even straight-up denial that anything might be wrong. Non-management staff are (normally) polite and helpful and quick to fix any issues. Although, you might be equally unfortunate enough to experience unfocused and uncaring staff laughing and messing around in full view of a line of already annoyed and dissatisfied customers. No, the staff shouldn't be super serious all the time, but there's a time and place to laugh and joke in peak dinner service. The drive-thru is also the busiest I've seen in the South of England. Surely it would make sense to open another location like Bitterne or Bursledon to serve what appears to be a busy customer base? This site might then be able to focus on bringing back the "golden" quality of the McDonald's brand. Edit (Dec 2024): This site's managed to gain back a couple of stars following some recent McDelivery orders being accurate and of the quality expected. Something has obviously changed; keep it up! 💪🏻

drinks machine is neverrrrrr working and then you have to sit in drive thru for nothing

Never sends the right items!!!! Now out of pocket

Absolutely disgusting place. Never have anything in stock always missing most of the menu, takes forever for food to come out, nothing has changed in the last 5 years, obviously understaffed. Rats running from the restaurant across the drive thru, bins always full, when I say something I feel bad for the staff because they all full well know and nothing changes! The place is a joke

no fries, no dipping sauce. how on earth can you miss the fries from a McDonalds order? this place NEVER get the order right, Just Eat are always having to credit me back some money.

After waiting 2 hours, the driver messaged to say some items were unavailable so they couldn’t process the order. No other communication.

Fined by the car parking company for eating my food in the car and overstaying the ridiculously small 1hr30 window. We wanted to visit other stores and didn’t see the parking restrictions. Its predatory and scummy companies like these shouldn’t be able to penalise people for being genuine customers.

2 hours late and missing half the order. no wonder your flipping burgers you cant count to 9. 8 nuggets is not 9 absolutely thick as mince.

Friendly staff very helpful and fast food

Ordered my food inside at 18:22. Stood and waited until 18:48 for it to come out, and then the food was barely warm. No toy in the happy meal. Absolute disgrace.

Food came cold as it came 1hour after it was prepared. Plus it said on the map that the drive was in Sainsbury’s when the app said he was on his way.

both mcflurry's missing and only half a coke as the rest was spilt in the bag

food was cold, food was also missing from my order and it turned up 1hr 15 mins after ordering when it said 20-35mins for delivery

Why is there almost always a system restart at night (at different times) that takes 10/30 or 60 minutes? Sometimes I come after 2 am and there is a restart.... Today I'm after 4 am and there's also a restart. McDonalds is not working. In the Cambridge area, the restart is often after 12 at night... Do you have such an old system and are you miserly for the new server or what is this restart about? Maybe a break for the staff? For everyone.... Then maybe specify a specific restart time for all McDonalds in the whole uk. It will be easier for customers because I deliberately drove here for 15 minutes to Hear that you have to restart the system.