McDonald's in Eastleigh

my food was stone cold..no straws for my drinks and no condiments that I paid for!

No sauce even though I had selected all 4 BBQ with nuggets, and paid for 1 BBQ sauce extra which also wasn't included

the food took longer than expected to come and when it did it was cold and ice cream melted. I even have a different drink than what i ordered.

was late driver couldn't find my address and was ignoring my messages my food was all cold and my children couldn't eat half there meals not the first time this has happend

I waited just over a hour for my delivery time keeped changing

the delivery man was lovely and professional!

Food delivered in good quality was delivered promptly after a 30 minutes change from original expected time

No straws, happens every time. Good was cold

The food wasn’t hot it was lukewarm had to warm it up.

Drink had leaked in the bag and spilt everywhere when opening it and gone all over my carpet

Missing items yet again but can’t add photos as I don’t get the option! Please teach your staff to correct orders!

ordered food 930 am and food didn't turn up until 11 am

This location keeps packing wrong order, asked for chips and nuggets got chips with burger made my son unhappy as we had to throw away because he doesn’t like burger.ordered for a classic coke got oasis or whatever the drink is called instead.i hope this doesn’t happen as because I got wrong order thrice already

Didn’t have any sauces or drink for kids happy meal

Wrong stuff very frustrating had to order again and be out of pocket

It never turned up and I want my money back

They forgot my doughnut AGAIN and only gave me 6 nuggets when I ordered 9 my children are hungry and I’m not a happy parent

Driver spilt my drink inside my house and all over porch

none of the sauces were in the sealed bags. Dry food yet again.

Fries were cold. Sauces for nuggets were missing.

Feel rushed and food was warm, would of not waited to eat it at home.

I ordered a latte, got about a mile away to find i had been given about half a cup of really strong coffee , could not be bothered to go back so I drank it, as I had paid for it , I wish I had not as it was bloody horrible. 🫢

What a let down, food was Luke warm at best, at one point said there were 9 orders ready to collect but they were not ready. Mess on every table. Was looking forward to a big Mac all day and was very disappointed

Never arrived your system does not find our new postcode

It's mcdonalds. Food is what it is. I've been in there twice in 3 weeks. Both times more staff behind the counter than people eating. First time wasn't served a toy with the adult Minecraft meal. Second time I got 19 instead of the 20 nuggets I ordered. We paid extra for dips with our meals but people kept going up and asking for dips at the counter and getting them for free. Tables and chairs not properly cleaned between uses. Bins too full to get anything in them.

All food was cold got a £6 refund

Delivery was very late and the food was pretty cold by the time it arrived.

Delivery driver was lovely. He deserves a pay rise.!!!!!!!!

I pyed extra for different sauces and they weren’t in the bag so my kids wouldn’t eat there food so that was a waste of £50

Can be extremely busy during peak times, but the staff are extremely efficient and will get you through the 'food buying process' very quickly.

Very good delivery staff. Felt sorry for them as Wi-Fi not good enough for them to complete order. Very polite and grateful for our Wi-Fi access.

My driver had to wait way too long to be handed my order

food was great just missing straws for the two milkshakes

Very clean and tidy Maccy D's is busy at peak times. Good service and friendly staff. Efficient.

Food was cold after waiting 45 mins

We got no straws and we didn’t get any dips for our chicken

Ordered a fruit bag for my sons happy meal as an extra and didn’t get given it. To top it off when I started eating my mayo chicken burger it had no mayonnaise inside.

It was amazing! Thank you Matthew ( an employee) for being friendly and welcoming!

packaged as my order but got someone else's order.

Missed parts of order, no chips with either meal and wrong burger

First time coming to this one, it is very modern, the touch screen kiosks are the newer HD models. The staff are friendly and the seating area is spacious even with leather sofas. Would com back to this one if in the area again

It's a Ronnie's, won't blow you away not the best nor the worst one I've been in?.... Just wish it came out hotter & didn't look like it had been thrown together from 20 paces? ☹️

Great place to dinner and there's lots of seating and no child play area though. Service can be slow during Sundays

1:50am went through drive thru to be told we are not serving as rebooting our system, watched another 4 drivers go thru to be told the same - staff to lazy to close it. This sums the attitude at hedge end, I curse myself every time I go here - appalling product no care for customer, commercial rubbish, mass produced junk. Service should be consistent and good. Not ever bad. It’s time we ditched macdonalds for good. I’m back to when I taste it I think yuck! This is not food.

Ordered two mac meals and 2 chesse burgers but didint get our cheese burgers when I asked just eat for a refund on the two cheese burgers they refused.

These staff seriously need to learn to read orders properly and fulfil their duties constantly have missing items ( which apparently they can’t rectify even though) it’s a staff issue NOT UBERS as they just collect what they are given Can’t even get an order right when I’ve been in the place but more annoying when they can’t rectify a delivery order Get staff that can read and check that they have bagged the full order BEFORE it goes to the delivery drivers and take responsibility for YIUR mistakes!!!

This is by far the worst Mcdonalds I have entered, there were more staff than customers and still took 20mins to get a relatively small order. Managers organisation of his team was awful.

We have no straw to cola and we ordered 3 souses but there are no souses in order at all. How we need to eat our nuggets and cheese?

Dirtiest mcdonalds in the south. I am still currently here and both my children didn't get their toys with their happy meal and when I asked the manager replied they ran out and I have two tables next to me and they got theirs, it probably has something to do that we do not look from here. I can like deserves this as I decided to bring them to eat unhealthy and bad food.

I have this place a 5 star rating last time I received which was awhile ago but since then it has changed every time I ordered they haven't once gotten it right and one time I was in there they left it on the side for about 20 minutes before calling our number

The food was absolutely amazing! I loved it! The service was a bit bad though because they didn’t read out our order number or even look up from what they were doing when talking to us. The atmosphere was ok it was a bit dirty on the floors but hey they can’t clean everything right?

food over cooked,and wait half-hour,food it's cold

Good is great, comes nice and hot. Service is ok not too bad.

My problem with this McDonald's branch is that they so frequently get the order wrong. I seriously can't recommend ordering for delivery since I don't think they have ever got the order right. We aren't talking about forgetting to put the curry sauce in, we're talking whole meals missing. It's very busy, crowded and waits can be long. The queue for the drive through can be very long, causing traffic chaos at times. In my opinion they have taken on more than they can manage with the restaurant, drive through and delivery demands. Sometimes I wonder why they don't just stop taking any new orders whilst they are overwhelmed. I think we need a second branch this side of the city to absorb some of the demand. Despite all that I've never had a problem with the staff. I'm surprised they stay so calm and pleasant whilst rushed off their feet. Just an update. My son and his friends ordered a breakfast for delivery against my advice. One of the meals did not arrive. So predictably unreliable! Just dropped a star. The app is just shocking. The ONLY way to order McDonald's is in store and check what you get. Incompetent company. UPDATE. Can you actually believe it? The kids wanted McDonald's so we gave in. They got our order wrong AGAIN! Now its just funny 🤣

All toys missing, burger missing and the added pickles were warm bland cucumber slices. Really disappointed this time round

Went to drive thru. Speedy and efficient

George was very friendly and cleaned my table for me

The Food Is Great But There's Always Items Missing & If I Order Through the Makkies App the Driver Always Delivers To the Wrong Address I have to wait outside the Wrong Bungalow to receive My Food

missing a milkshake, drinks spilt in the bag and burgers are a mess

Food was cold not drivers fault, as I know, it can be sat at McDonald’s, waiting for the delivery driver to turn up

neatly 2 hours to get here and order wrong again

was given completely wrong order and this isn't the first time.

Delivered with the drinks spilt in bag with part of the order missing we ordered for the Minecraft special edition toys which were not delivered my young son is not very happy at all

On 27/3/25, 1.25pm The person working on fries is not having cap and was with a loose hair,where there may be chance of his hair falling or his dandruff falling in,which may lead to asthma kind of things if consumed, Spoke to Manager in charge and the response from her was not promissing and not welcoming with feedback.

Timing not clear for dine in they closed 11pm

Missing multiple items as normal. there's always something missing from McDonalds Hedge End

Ice cream completely melted into liquid and it’s all over the place inside the bag

when order estimate delivery 28 minutes after ten minutes went to estimate of 55 minutes. courier excellent but McDonald's terrible order took nearly an hour to process

Labelled correctly but item inside was wrong

It was not crowded and we got the order very quick and it's very huge please to sit

The food was cold and therefore not enjoyable. This was not the drivers fault as they were stuck at the restaurant and not even spoken to by the staff (we spoke at delivery). McDonald’s in hedge end and in swaythling need to hugely improve their service and speed

Called in on the way home from work, around 10.45 pm. Ordered 3 meals, 2 Big Mac, and 1 Quarter Pounder. Was told they only had Double Quarters, ok fine, but aren't they made from the same ingredients? As I was using the drive through, food was handed through window, and one drink. Was about to check food and was sidetracked by employee saying oops almost forgot your orange juices, and was holding them out for me to take. Put food bag on passenger seat, took drinks, and then had to move as another vehicle was waiting behind. Drove home 7 miles forgetting to check food bag, my fault. Handed bag to my wife as one meal was hers, and the other the daughters. She opened it and then asked where the other bag was, turns out 3 fries, and 1 Big Mac. There was another Big Mac, and the Quarter missing. I was not going to drive 7 miles to possibly be told should have checked at the time, though I shouldn't have to. Tried phoning store, and like every review on here, no-one answers. This store does tend to get orders wrong, and food is nearly always poorly presented. This is the final straw. I will never use this store again, and possibly never use McDonalds again. Prices has risen sharply, and food quality is crap. KFC are much better value. Burger King expensive, but food much better. My advice, steer clear of Hedge End McDonalds.

food was stone cold with items missing

Ordered via UberEats. Ordered a meal: burger, fries and a milkshake, with a McFlurry on the side. Somehow, they took over 40 minutes with the order, with the first delivery driver giving up waiting, and the second guy still having to wait another 10 minutes + for the order. Despite the massive delay, they still got the order massively wrong. Instead of a milkshake, I got a large coke, and there was no McFlurry. Entirely the restaurant to blame for this complete balls-up. Never ordering here again. Would recommend nobody get a delivery order from here, just go there yourself and MAKE SURE they got the right items in the order, as they're incapable of doing this themselves. What a joke.

Mac muffin thrown together no care taken. Lady on beverage duty was helpful

Another missing burger! Sort it out guys

Drive through is awful, you wait 30mins to be served and get wrong order & everytime it’s cold

Wrong food delivered after an hour late. Plus it was all cold. Good job Hedge End

What a poor experience fries cold, tropecana orange juice in date but clearly gone, staff did not care. 3 orange juices all shot, did not want to quarantine the batch, or even try it themselves...

Driver was rude turned up late items in the bag were all over the place chips emptied in bag and there was a drink missing.

Quick and Clean - Good McDonalds Burgers Always well staffed, sometimes you can walk into a fast food place and just see abandoned chips on the floor. Not at Hedge End McDonalds very clean and the food service is always quick even though it is always busy. This is a high quality version on a McDonalds that other locations of the franchise would do well to model themselves on.

Very slow service wouldn’t go to this one

Dreadful experience. Waited two hours for food then It was Stone cold. No straw either, which is so enjoying!

As per usual always missing food items and if you try to contact for a refund of those items no one picks up. Which is annoying considering a few items were missing

Chose to dine in at McDonald’s today with my son very quick service, clean and tidy restaurant plenty of space to sit. Staff were very friendly and helpful when I requested an extra empty happy meal box and sweet curry sauce to take leftover food home that my son hadn’t finished.

The store seemed to have a lack of staff, the tables were not cleared when the majority were empty. The milkshake was just a flavoured milk rather than having any thickness. The counter staff were lovely and very attentive.

Downside is the car park, but inside is nice, they have big sofas and the staff were cleaning as soon as people left their tables

I don't know if the manager reads these reviews but what is going on? A week (13th Feb) ago there was no ice, no wraps (except for bbq chicken) no milkshakes. Sunday 16th we went for breakfast. No coffees only hot chocolate, no breakfast wraps. Today a whole week later, no ice, no hot drinks and only bbq chicken wraps. This is absolutely ridiculous - what on earth is going on? Your lucky to get the right meal but now your lucky if you can get any food or drink!! I can however highly recommend the Whiteley one, never had such hot chips! Lovely place.

Drive thru was very slow, service was very friendly, food was warm but not hot.. like it was sitting for a while.

every item in the order was stone cold.

This is the worst McDonalds in England. Every time I come here they get your order completely wrong or it looks like they prepared your food and then sat on it. Also, you can never phone up to tell them the order is wrong to get a replacement because nobody answers the phone. Look at the state of this cheeseburger, looks like they’ve been playing football with it around the kitchen. Seriously, who prepared that and thought this is ok?

45 minutes stuck in a cue. Definitely not fast food anymore. I used to work for McDonald's 20 years ago an thing would move so much quicker. Also got order wrong, ordered a banana milkshake but we got a strawberry.

Missing items on my order and I’ve been charged for it

It's McD, problem today was the app, doesn't work when things don't smoothly.

Food was cold, an item was missing and the burgers have gotten a LOT smaller!

The food we received was great. The problem is that you never know if you will actually get what you order. So many times Hedge End McDonalds has missed items from our orders. Worst McDonalds ever!!

Ordered a choc cookie but got a donut instead no biggie but just saying

blood in my nugget. traumatised.

My coffee was completely split so now I have no drinks without code all over them

Food looked like it was put together in a hurry. Delivery driver was incredibly rude