McDonald's in Cherwell

I don't normally feel the need to rate or review a McDonald's as you take the rough with the smooth but this was a very poor experience. Somehow they managed to make the fries taste nothing like fries or potato and they were served pretty cold. I can understand why several people were complaining about delivery orders arriving and the food being stone cold. If the fries were cold before being sent out for delivery, they won't warm up along the way. My burger was poorly assembled and three tiny cubes of onion wasn't exactly what you'd expect from a 'portion', and the patties were very dry. The milkshake was so aerated that it felt like there was nothing in the cup and when taking a drink through the straw, it didn't really feel like a drink at all. Quite impressive how that feat was managed to be fair but its not what you want from a drink... the person who 'served' me was already heading back into the kitchen before putting my tray down and I had to call out to them for some sauce, but the excuses being given to the poor customers who had received cold deliveries was something else (especially given they had waited nearly 2 hours for their orders to arrive). On top of the above (or more accurately below the above), the trays we had our meal served on were very dirty. In a nutshell, avoid this McDonald's if you can. Certainly if I lived in Bisceter I'd be going to an out of town McDonald's.

This is a McDonald's. Get over it.

Typical McDonald's, had to wait for a McPlant burger though

3 out of 3 times we have visited recently, the order has taken ages, lots of items have been missing or wrong and the food is stone cold. Today the place was filthy, no soap in toilets, Crayons missing from the wall, Ipads broken.We only come back because the kids enjoy it for some unknown reason.

Raw fries. Fillet sauce was in the box, not in the burger! Mcplant was thrown together. Milkshake had spillage down the side of the cup. Disgrace

Chips was soo soft and less salt. Doesn’t felt like mac chips at all

Actually one of the better McDonalds

Very clean and staff were great

Get your oil changed, your cheese melts tasted like burnt pizza crust, amateurs!! Bloody horrible.

Incomplete order…. (Missing Burger) 3rd time this has happened here now.

The staff were very helpful and friendly

You pay for extra mayo but never get it!

Me and my family had food here highly recommend, clean, tasty and great service

Ordered chicken and bacon wrap with NO BACON and received bacon inside.. went back through drive thru and was met with disgusting attitude from what seems to be the manager (blond bob cut older lady in white shirt) - I asked why I had not got an apology as this is a serious matter and she said I gave attitude so she’s not going to apologise. She lost all sense of professional from the moment we gave the receipt showing “no bacon” - instead of apologising (after having to ask for one) she said people sometimes don’t read the receipt properly when preparing the food. Good luck to anyone who may have severe food allergies …

Food order was wrong and not overly hot

Just your average McDonalds, nice location though.

Great service, despite the seasonal busy time.

Well it's McDonald's, so, not much room for disappointment. You know what you'll be having, and if you're comfortable with that, it won't let you down.

On McDonald's app saying open 24 hours. Just stood in front door staff inside knocking on glass door now one if looked on me. Look like it's not 24h.

chips missing from quarter pounder meal

kids had no toys in happy meal

Had breakfast deal, sausage mcmuffin & latte. Food ok, coffee was cold, like it had been sat on the side for 15 minutes. Had already driven away or I would have returned it.

Not a 24h McDonald’s turned up just after 6am to get breakfast after a 13 hour shift and was told they are closed until 7

Took an hour and a half to come, food was cold and stale, coke is flat and no straws given for any of the drinks along with no sauces when specifically added them. Paid over £20 for rubbish and all I got back was £2 just eat credit when I complained!

No sauces asked for in the order, food is all cold, hash brown share box only 10 bites in the box and are cold when bitten into. Absolutely appalling when us customers pay good money for your food The driver however was really lovely.

Awais is a useless manager could not sort my order instead made two big mac burgers which would have cost the same as meal and despute with me and most time something is wrong with your meal to take back

I come to this McDonald’s quite often, but sadly, most of the time, it’s a letdown. It really shouldn’t be that hard to get an order right—it’s a basic part of the job. Yet, I often have to go back because something’s missing or wrong. Also how can it take 10 minutes to serve a single breakfast muffin. One person loitering around in the front, looking completely lost and uninterested in her job in most mornings, while the lobby is full of customers waiting long times. When I eat in, there’s almost always someone on their break sitting in the corner, watching videos on their phone with the sound on full blast. It’s so annoying and obnoxious. The whole place is run badly with lack of control, bad recruitment and really poor service.

Fairly standard McDonald's drive through experience. You kind of know what you get

This place is poor even by McDonalds low standards. Visited today and the person on the drive through taking orders was very rude, clearly didn't care about what they were doing and made it clear that the multitude of items that hey didn't have was "Not their Problem". Just go over the road to Burger King. They are much much better.

Food was inedible it was stone cold and the drinks were flat

They only delivered one drink in a bag - with the full receipt attached for the entire order. Cannot get through to the restaurant. Will be asking for a full refund - not the first time I've had trouble / late orders from this sham of a McDonalds

it was late and cold and we had to put it in the air fryer because they were over a hour and a half late. then he asked me how the food was not happy. if I could I would leave 0 stars and they got my order wrong.

Waited over 2 hours for my food to be delivered and naturally that ruined the food with it being stone cold when delivered

Quick delivery. Friendly driver. Hot food.

ALL GOOD. MY ONLY ISSUE IS MISSING AN ITEM.

The food was cold on arrival and i waited over an hour for delivery

Sent two cokes instead of the two milkshakes we paid for.

wrong drink delivered and not very warm

I ordered with extra cheese and was given a no cheese mcmuffin 🙈

only 5 nuggets in the box and no dip

Standard McDonald’s. Plenty of accessible parking. Friendly staff, clean and tidy restaurant.

How are these people still being allowed to serve food on just eat? The burger was a processed piece of meat between a bun, no salad or sauce just c@@p between a sliced bap. The garlic bread I ordered wasn’t even sent with the order. You must be laughing at us mugs paying so much and delivering such rubbish!

Hello,My order came without one potato!!!

food stone cold this is the third time won't be ordering from here again

Like always missing items on my order?! 2nd time inside 2weeks running I’ve placed an order and has been delivered incorrectly

Waiting time was not acceptable I ordered 3 meals and I was waiting for my food over 25min this was after 23:00. I asked about my order by giving the number and they didn’t know what to prepare. When I asked for refund manager came after 10 min issuing my payment.

Always when ordering at home there must be something missing, like food. ☺️

No dips for the cheese dippers. Again.

said would be delivered 15 to 30 mims and an hour later it turned up freezing cold

None of my food was delivered only the water the burger box was empty no burger and no chips what’s going on

my order was not delivered to me, I'm still waiting for my order at 29Kings End

My order never arrived I would like to have a refund.

it took 1 hour and 10 mins to deliver from order. it was also cold when it arrived.

Thee app said my order was delivered, but it was not delivered

absolutely shocking customer service. the 'manger' should not be in the job as can not deal with a complaint and frustration. instead just hangs up the phone because of their error. food came cold again because of their error

cold food I ordered 9 chickens there were 6 and they were stale

ordered never turned up had to go and get it myself

20 mins waiting for food and when we got it all food was cold apart from the chips

Everything was great, thank you!

Cold food wrong order Took over an hour to come

We Chicken strips but received. Noggots

Quick and easy, not a fan of fast food but when needs must and all that. Visited again and pretty much the same experience.

missed the curry dips...none delivered

Food completely cold. If the driver pick the order should delivery straight always not staying in restaurant waiting for others orders that’s what they do

Cold food, under cooked fries and chicken

I receive the wrong order. Learn to read the numbers maybe . Unbelievable

I had bad experience literally today no one at counter i ordered two crispy deluxe premium meal with hot chocolate and hot chocolate was like hot water I asked again for change my drink i told them it’s like water but she gave me again same type of hot chocolate like hot water… and chips was cold… i saw inside of kitchen all many crew was talking to each other but no one came from them..careless people I’ll never visit again

Burgers and chips were cold no happy

Driver was brilliant but MacDonalds tried to cancel the order and then didn't give us the right food he was really apologetic but not much he could do about it.

Like McDonald's everywhere the same

Popped in last night on my way home from Oxford. I just want to point out, the foot was of a good standard....however.... Customer service was non existent, the young lass in the drive through could not have cared about serving me my order, when handing over both drink and food she did not make any eye contact and didn't even speak to me or acknowledge I was there, she was far too busy have a chin wag with her colleague in the back round about their weekend plans. I'm not one to moan, but I would highly recommend that she looks into what's required for a customer facing job that deals directly with customers all day long. I have been fair with 3 stars but I feel the rudeness of the young girl serving has let the team down.

As expected, good food, good service. Burger was hot, chips warm.

I ordered a vanilla milkshake and got lemonade,And a Mcflurry was missing so really bad service.

As expected, good food, good service. Always a reasonable price.

Came in after the fireworks and it was SO BUSY! I don't know if that's just what a Saturday is for here but Jade was absolutely on it all night - she was so helpful to customers and staff, absolute legend!!

Delivery driver was extremely polite. Much better experience than uber eats

Shoutout to Jada for holding the place together on a busy Saturday night, I could have never of done that. Such an amazing worker you have! She is great at her job

Wasn’t very hot more Luke warm. No straws or any napkins or condiments so not great.

Food tasted good, and was hot but had to wait almost 10 minutes after ordering at the drive thru fir the food to be ready, and after we left found they had got the order wrong!

Such a terrible franchise location. I’ve been on multiple occasions. Every - single - time - we’ve got home to find missing items. Every time. Tonight, no fries. Last time, forgot to put the burgers in the bag… it’s a burger restaurant. It’s just bad. Not sure who is managing this location but I hope their boss reads this and gives everybody better training. So disappointing.

Food was OK except there were no dips in the bag (there should have been four of them)

The order took ages and made me late for work extremely disappointed with the delivery time. I want a refund my food was cold by the time it was here.

The driver was fantastic he got here very fast but everything was cold chips couldn’t finish it because it was cold also burger and rap .

Possibly the slowest McDonald I've ever been to. Staff were at a snails pace at best. Far more interest in serving the deliveroo etc.. than customers. Pretty crap really

Food cold on delivery. Not the driver’s fault, they prepare the food too early

Food was all wrong and the drink was half full

Every time I order something is missing or something is not what I ordered so annoying

I had a really terrible experience at this McDonald's. I know you might not care about others' opinions, but I think it's important to share my experience today. When I ordered food from the machine, a large part of the menu wasn't available. After placing my order, I waited almost 20 minutes to receive our food, which was ice cold. It was practically inedible. They also shorted us one burger, and the three 7-Up drinks tasted like plain soda. What were you doing during the 20-minute wait? I could see the staff in the kitchen laughing and joking around—were they working or on vacation? Even more shocking, I witnessed an employee digging a chicken patty out of the waste bin and heading back to the kitchen. I couldn’t see what he was doing, but why would he do that? Is he putting it on another customer’s burger? I will never come back to this McDonald's. It was a disaster.

one of the drinks lid was completely off and was spilt all in the bag

The food was rubbish it and wait was to long the McMuffin was rubbish it look like they just taken the egg out, the atmosphere is good as they was lots of thing for kids

Food arrived quickly and delivery driver was polite and friendly but they forgot the dips (again!) and the Big Macs looked like they had been thrown together with no care at all. You don’t expect them to look like the picture but you also don’t expect them to look like they have been sat on. Unfortunately this is not the first time this has happened so this will be our last order for a while.

cold and late again not happy thank you

forgot my sauces.. everything else was good but I really wanted the bbq sauce 😕

freezing cold food , everytime i uses just eat

Fruit bags missing from all 3 kids meals.

the order delivery time kept changing later, and the driver switched the gps off. I did message with no reply. food was slightly cold.

The food was stone cold all of it

Food toke over 15 minutes to come and was cold so not the best experience.

The food was cold and missing items

Half the order was missing and the chips were cold.