Based on 12.613 opinions finded in 3 websites
Based on 12.613 opinions finded in 3 websites
Nº 351 in 541 in Cherwell
Opinions
Food? Long time since I was in a McD and the quality has dropped .
Dale Robertson . 2025-05-12
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Waited over 30 mins for my order. Slow service with no idea what they are doing.
Mark C . 2025-05-09
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It's mcds... fries were a bit better than other places.
Random Dude . 2025-05-08
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Worst McDonalds I've ever used. Slowest drive thru service, cold food, impatient staff. 3rd time using in 5 years and 3rd time I've left wishing I hadn't pulled in!
John Davies . 2025-05-06
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This was the worst McDonald's we have ever visited as a family! Our food took 25 minutes to arrive and then when it did it was all freezing cold! My husband went to complain and they brought another tray of food to replace it however this time it was missing one portion of chips, none of the dips we had ordered and the wrong burger! Husband went again to complain and was finally given the correct burger and the missing fries, however still no dips. Absolutely appalling, we will not be visiting again. There were lots of people complaining aswell so we were not alone!
Michele Logan . 2025-05-05
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Worst McDonalds. Did a delivery today and they missed part of the order. Utter rubbish Avoid!!!
VaderRacing VR . 2025-05-03
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Whenever I order from this restaurant, there are always missing items—usually one or two. Today, on 30-04-25, I placed an order after a long time, and once again an item was missing. The packaging was sealed, which means the item was never included by the restaurant in the first place. I'm very disappointed. They don’t answer their phone, and Uber Eats is no help in resolving the issue.
Surriya Nadeem . 2025-04-30
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McDonald’s spent decades refining processes and procedures, just for Bicester to consistently ignore all of them. Consistently poor in pretty much every respect. How can you do something so poorly, so often, it’s staggering.
Tom Merriott . 2025-04-30
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Honestly! This is the worst mcdonalds I have ever been too! The service is beyond slow!!!! Literally Drive through takes 20 minutes from the payment window to you getting your food....no lettuce was placed in the burger or wraps and nor were we told that there was none placed in them!!!! Honestly if you want to try the worst Mcdonalds by all means come to this one!!!!
Shane Davison . 2025-04-29
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Toilets are bad staff seem to not want to be there I know it's a Monday morning but cheer up
Dylan Dimes . 2025-04-28
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Drive through. Food as expected.
Linda Lewis . 2025-04-24
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Just popped in to see management
Simon Cole . 2025-04-22
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Today, the service was terrible, I waited 30 minutes for my order, and then they asked me for my order number and what I ordered.
Артем Кривенко . 2025-04-22
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This place is a joke. Ordered our food and waited as asked. Sent only half the food and then refused ro send the rest. No offer to sort it out. Asked for a refund on the food that wasn't delivered and they said they won't do it unless we went to the store. After trying to come to a resolution they decided to hang up on me and refuse to take my call after. Even to the point they picked up and put the phone on the side.
Simon Holland . 2025-04-21
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I waited for my food 15 minutes and everyone that ordered after me got their food but not me, Staff ignored me and the managers, I only ordered a small meal, My order wasn’t a massive order that took more then 15 minutes.
I M . 2025-04-17
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Spent for ever in the queue. Do not use drive thru. Complete joke
Matthew Griffiths . 2025-04-13
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Me and my family went to see the minecarft movie and I ordered this as it would be a good treat and as we thought it would come with a toy. As I get the order it came with NO minecarft toy and as it shows in many pictures and in the description on your app.
Ashley . 2025-04-08
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Every time I order there is always food missing. Always get told I can’t have a refund. Shocking service. £37 to recover 3 burgers and 2 ice creams
Charlotte . 2025-04-08
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The food was cold and soggy, my drink was only half full. Not happy
Fayth . 2025-04-08
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Ordered breakfast and they didn’t put the sausage in with the pancakes, one drink the lid wasn’t on properly or placed properly so it was empty when it came! This isn’t the first time this has happened either, if you order the muffin with jam you won’t get the jam or butter you’ll just get a plain muffin
Chelsea River . 2025-04-06
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I ordered a large drink and it is half filled, the food is cold, the delivery driver started banging on my front door and knocked over a picture that then broke and the medium drink I ordered is also half filled
Brandon . 2025-04-05
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Food still hot. Packaging is good. Not messy.
Manuelito . 2025-04-05
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3 times, day by day was close for "update"( 30, 30 min).
Ionut Cazmir . 2025-04-04
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delivery drive was top, the restaurant did not add the Minecraft collectable
Kelly . 2025-03-31
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No large cups so no option for large meal. No milkshakes. No Coke Zero. Was going to give me the wrong meal. And the food was far from fast. The food wasn't that warm. The Philly stack wasn't put together very well - it seemed thrown together. All in all, a pretty poor experience and far below what I paid for it. If i hadn't been on a long journey I would have turned around and complained in person, but I still had 1.5 hours of my journey left.
Andrew Hornsey . 2025-03-31
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Yesterday, Sunday, I visited them, it was 8:00 p.m. Unfortunately I had to wait more than 25 minutes for my order. The food was good, but the wait was eternal.
Francisco Angrisano . 2025-03-30
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As always, great food and always get what I ordered.
Andy . 2025-03-30
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Terrible experience. Staff had no awareness of delays, didn’t communicate anything, and took no responsibility. I had to wait over 30 minutes for my order, and no one said a word until I asked loudly. Only then did I find out my food had been sitting out the whole time—cold and incomplete—just because one drink was unavailable. Completely unacceptable service. You only find out what’s going on if you ask, and by then, it’s too late. This shows a serious lack of accountability and customer care.
Wilson Au Yeung . 2025-03-30
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Fries were cold and undercooked, wrap was half empty and stuffed into one and and the coke was either flat or diet/zero that i didn’t order
Charlie . 2025-03-29
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2 hours to deliver stone cold food tamper seal open driver delivered to additional location on way to deliver hence food completely cold
Graham . 2025-03-29
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Never came said my ordered was delivered
Stephen . 2025-03-29
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Wouldn't know about the food it didn't arrive! 3 happy meals I got 6 fruit shoots no food cheers mates
Róisín Fountain . 2025-03-26
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Salad was brown and black food was cold and missing the collectibles for adults meal
KAy . 2025-03-26
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Food was slightly cold and no straw was given. Took quite a long time for delivery but still better than going out!
Shirley . 2025-03-26
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Food didn't arrive and was marked as delivered.
James . 2025-03-21
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The meal turned up on time and it was nice and hot perfect thank you and the delivery person was very nice
sarah . 2025-03-21
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I didn’t received the order!!! What happened??????
Laura . 2025-03-19
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Ok but flat coke and warmed up chips
Trevor . 2025-03-18
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The food was cold and was missing a hash brown and a orange juice
Fayth . 2025-03-18
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My order was never delivered they went to the house next door and they refysed the delivery i had to order again i would like a full refund this keeps happening
Rhianna . 2025-03-17
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Food was freezing cold not happy!
Ashley . 2025-03-15
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Great order. Everything spot on
Rebbecca . 2025-03-15
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Friendly delivery driver much appreciated!
Liz . 2025-03-15
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Hi, i ordered the pancake and syrup meal but I didn’t get the syrup….
YuHsin . 2025-03-13
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Lovely delivery driver and all food items correct, including dips.
Rachael . 2025-03-13
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11pm on a Tuesday evening, not expecting a 35 minute wait at the drive thru. Only to receive half of what we ordered when getting home. Staff are friendly enough, and we're apologetic for the long wait times but still couldn't manage a simple order. Go to Baynards Green. It's slightly further away but you'll still get your food faster and your complete order.
Philip Plant . 2025-03-13
MORE AT Google
Just another McDonald's with an upstairs, same as the next one, small car park, but Tescos is right next door. Food and service is the same as the next one too.
Kevin Smith . 2025-03-13
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The chicken on burger was burnt very dissatisfied
Nick . 2025-03-12
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YOU ONLY SENT ME PART OF THE ORDER
Mohamad . 2025-03-11
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The most disgusting macdonald's ever....rubbish everywhere....it was filthy.....got cold chips....had to ask to get them reheated....lift didn't work.....staff walking past dirty trays......it was was a dirty place..
Parveen Mediratta . 2025-03-10
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Got told to go to window -1 to take order but was sat there for 20 minuets and no one ever came
Aliyah Mitchell . 2025-03-09
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went through the Drive thru at just gone midnight, was told to go to first window to have my order taken. there were no cars in front of me and was sat there for about 20 minutes. Had a queue of cars behind me as well getting angry at me as i was at the window for so long. Terrible service
Summer Mitchell . 2025-03-09
MORE AT Google
Service was terrible. Ordered one tea and waited 20 minutes before they gave us milk. They didn’t give any stirrers or sugar. But the service overall was terrible.
Ajmaeen Aamer . 2025-03-08
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Food are properly packed. No smudges. Polite driver.
Manuelito . 2025-03-08
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ordered 2 wraps , got 2 wraps the same when I had ordered 2 different ones .
Nick . 2025-03-08
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Awful service if you try and order for eat in. Been driving for hours so wanted to get out the car, seems like they prioritise drive thru and delivery orders though, waited 20 minutes for food that came wrong and cold when they finally did start bringing out orders to the counter. Avoid this place
James Kerr . 2025-03-07
MORE AT Google
Took grandson for a meal , found manager really helpful, and met some nice customers,friendly
Geraldine Thompson . 2025-03-06
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They are more interested in dealing with deliveries than actual people coming to the desk. If this is the norm then McDonald's is in trouble
Kevin Warner . 2025-03-06
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Missing drinks and wrong food order
Cody . 2025-03-06
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Not sure why the driver decided to get petrol on the way to delivering the food - it was all cold and the ice cream was completely melted
Jess . 2025-03-06
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I come to this McDonald’s quite often, but sadly, most of the time, it’s a letdown. It really shouldn’t be that hard to get an order right—it’s a basic part of the job. Yet, I often have to go back because something’s missing or wrong. Also how can it take 10 minutes to serve a single breakfast muffin. One person loitering around in the front, looking completely lost and uninterested in her job in most mornings, while the lobby is full of customers waiting long times. When I eat in, there’s almost always someone on their break sitting in the corner, watching videos on their phone with the sound on full blast. It’s so annoying and obnoxious. The whole place is run badly with lack of control, bad recruitment and really poor service. Update: the next visit they found it difficult to read and understand the difference between BREAKFAST roll and BACON roll and got the wrong order. Update: the next visit the employee found it beyond her capacity to understand what “sauce” mean and missed it from the order
Edward Wright . 2025-03-05
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Delivered drinks twice and no food. Can’t cal driver to return. Absolute Joke.
Michael . 2025-03-01
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My food is showing as delivered but 2 hours after, it’s still not here
Harry . 2025-03-01
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Everything we ordered arrived and the driver was prompt and friendly. Thank you!
Loan . 2025-02-28
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took 15 from leaving the store and food was ice cold.
Kim . 2025-02-28
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I go to McDs maybe once per year just to remind myself how junk food tastes. I enjoyed the ketchup and the bottle of water, just a pity about the food.
Peter Cartwright . 2025-02-28
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Best delivery service I have had so far
Leah . 2025-02-27
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Used to work here years ago when it first opened and it wasnt partcularly great back then so after a long drive and passing thru bicester i thought id pop in and grab myself a quick and tasty meal and see how much its improved after about 6 years. Far from it, took nearly 15 minutes for a quarter pounder meal to arrive, which was surprising considering 2 o clock on a monday isnt exactly what you would consider peak time. No surprise really the meal was barely lukewarm, the fries were limp, and the milkshake machine clearly needed its syrup changing and suspiciously had a sour milk aftertaste. Very unpleasant. Also the mozzarella dippers which should have been warm and gooey were again cold and stiff. Overrall i forced half the meal and discarded the rest. Also dont trust the recent 5 star review by raj as i know he works for the company.
JMO . 2025-02-25
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The staff where all over the place, no organisation at all . Table's were all dirty and full of litter. It was an horrible experience. Ho and it took over 20 minutes for our small order to arrive.
Dean Morgan . 2025-02-24
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I DONT NO WOTS GOING ON WITH MACDONALDS. BUT ITS GOT SO BAD MY FAMILY DIDNT GET THERE FOOD PLUS ITS ALL COLD NOT HAPPY I PAY A LOT OF MONEY FOR THESE MEALS NOT GOOD
Donna . 2025-02-23
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The food is cold and soggy, such bad quality. No dips given with order. First order was cancelled with no reason after 45 minutes, tracked driver delivering to multiple locations with our food prior to delivery
Maddie . 2025-02-23
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Missing pancakes and missing jam for the jam muffin. And no syrup for the pancakes I do have.
James . 2025-02-22
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Very slow ar the restaurant, chips eere cold and millshake was watery . Horrible
Kimberley . 2025-02-22
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Been here several times . Staff haven't got a clue wats going on . Flat warm drinks no ice no salt on chips. Burgers look like they have been put together over a game of table tennis and kicked round the floor a few times . Rude managers and toilets with urine and faeces all over the floor . Good work Ronald mcdonald 1/10 from me
Thomas Jackson . 2025-02-21
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Once again there was food missing, lately the orders I placed they were all wrong, so Erik go has changed in this restaurant they don’t pack the food as ordered. Terrible i will never order again
Paula . 2025-02-20
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Charming atmosphere and the building is just marvellous
Mihaita Andrei . 2025-02-20
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I mean McDonald's has been going downhill for quite a while, but this was particularly awful. After self-serving, we waited around 10 minutes for our food - wasn't busy Then the chips were cold, burgers put in the box in the wrong order and the coke was like pond water....and the order was wrong This is the last McDonald's I ever eat.
Nicholas Sommariva . 2025-02-19
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my food is stone cold where do I complain to
Anthony . 2025-02-18
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Driver was great and besides for a missing cookie I’m a happy man
Josh . 2025-02-18
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Food was cold and wrong ice cream
Mike . 2025-02-17
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I have been here a few times but I am leaving this review to express how unprofessional the staff are. I am in a relationship with an employee there and constantly hear about unprofessionalism in the workplace. The most recent I have heard is about people I don’t even know commenting on my weight and appearance. I consider this extremely unprofessional considering the range of people that will be going to a mcdonald’s so who knows how customers are treated. I don’t often like to complain but this level of unprofessionalism is not acceptable. I have very low expectations of their quality of customer service and have found trying to contact the management directly impossible (instantly sent to talk to an ai robot). If management is allowing staff to treat people they do not even know this way then how can we expect good friendly customer service. I would suggest avoiding this mcdonald’s if you don’t fancy being insulted when you’re just trying to live your life. I am more than happy to disclose names of management sees this and would like a name to actually sort out their awful, unprofessional staff.
Sophie Jones . 2025-02-16
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The delivery service was great but I didn’t received my order in complete
Paula . 2025-02-15
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Did not give me the 2 large fries
Harry . 2025-02-14
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missing items food stone cold this is the second time now I won't be ordering again
Ben . 2025-02-14
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my order was frozen cold and looks like someone sat on the burgers won't be ordering again
Sean . 2025-02-14
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Almost every single time I order from here or get food through the drive through they get my order wrong. Something is always missing. Sometimes an entire meal, sometimes just one item. Sometimes they give totally different item than what I asked for. They really need to step up their game.
Adatex Hun . 2025-02-13
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None of my food showed up I got the wrong order so I would like a refund
Oliver . 2025-02-12
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Who ever the delivery driver was for my order was such a sweet guy and so polite! He’s an absolute gem <3
Molly . 2025-02-11
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It has been repeated that our order never complete
Ria Rianti . 2025-02-10
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40 minute wait in the drive through!
Becca James . 2025-02-09
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This order never arrived. I ordered for my boyfriend and he telling me it did not arrive yesterday
Steven . 2025-02-09
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Has to be one of the worst mcdonald's in the UK the food is cold or not with the order the staff are extremely untrained and rude the store is always dirty tables sticky toilets poorly maintained I can say honestly that this is the worst mcdonald's I've ever been to the management needs a stern restructuring as the staff are clueless and it's not their fault the have poor managers training them thats purely on the management would recommend my dog to eat here let alone anyone else
Talon . 2025-02-09
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Lovely excellent delivery thankyo
Marguerite . 2025-02-08
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Missed all my 3x medium fries and 1x small fries .
Pema . 2025-02-08
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£4.59 for delivery 5 minutes down the road and then 99p service charge…nearly as much as my actual meal
Spencer . 2025-02-08
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No straws for drinks, fries were cold and under cooked. Burger was also cold.
Garry . 2025-02-07
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cold missing 2 portion of fries
Hayley . 2025-02-06
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Lost count of how many times they're "out of Fanta" in the middle of the day! Updated this review; no fanta on 31st Jan and now again today 3rd Feb. Easily 10 occasions now!
Adam Sharples . 2025-02-03
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It says 24/7 but if you go at around 12 they are often shut with an excuse saying systems are down but I think it’s just poorly managed
Liam Drummond . 2025-02-02
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I have received cold but everything is fallen and the fries are large but literally half of it. I don’t like the way some of the delivery men bring so badly. We pay for the delivery, it’s not like we get it for free. I can attach a pic if you want as well. Please look into this matter. I always order from McDonald’s and I love it but this can’t be happening all the time. Hope you understand, I don’t like asking for refund all the time. It’s not fair to many who do their job.
Sharon . 2025-02-02
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Waited an hour and 50 mins for food after being told an hour, delivery driver didn’t give us change and no prawn crackers despite it being nearly £30.
185 Opinions
Ordered from Uber Eats and after an hour I hadnt heard anything and just saw that my drivers kept getting turned away. Eventually I asked a driver what is going on and the manager told him that they hadnt received the order but they Uber Eats confirmed that they had. The manager told me to cancel the order. Disgusted in the service. No effort to try and assist me