McDonald's in Cherwell

It has been repeated that our order never complete

40 minute wait in the drive through!

This order never arrived. I ordered for my boyfriend and he telling me it did not arrive yesterday

Has to be one of the worst mcdonald's in the UK the food is cold or not with the order the staff are extremely untrained and rude the store is always dirty tables sticky toilets poorly maintained I can say honestly that this is the worst mcdonald's I've ever been to the management needs a stern restructuring as the staff are clueless and it's not their fault the have poor managers training them thats purely on the management would recommend my dog to eat here let alone anyone else

Missed all my 3x medium fries and 1x small fries .

£4.59 for delivery 5 minutes down the road and then 99p service charge…nearly as much as my actual meal

Lovely excellent delivery thankyo

No straws for drinks, fries were cold and under cooked. Burger was also cold.

cold missing 2 portion of fries

Lost count of how many times they're "out of Fanta" in the middle of the day! Updated this review; no fanta on 31st Jan and now again today 3rd Feb. Easily 10 occasions now!

I have received cold but everything is fallen and the fries are large but literally half of it. I don’t like the way some of the delivery men bring so badly. We pay for the delivery, it’s not like we get it for free. I can attach a pic if you want as well. Please look into this matter. I always order from McDonald’s and I love it but this can’t be happening all the time. Hope you understand, I don’t like asking for refund all the time. It’s not fair to many who do their job.

It says 24/7 but if you go at around 12 they are often shut with an excuse saying systems are down but I think it’s just poorly managed

Didn’t send the nuggets for the 9 piece chicken nugget meal. Chips were soggy and wet

Ordered at 4.35 for 5.25 delivery. Came at 6.10

I normally don't complain when something gets messed up when its busy but I've just got home and the rap I had reeks of sterilisation fluid I thought it might just be my hands but after taking a bite sadly not the whole outside rap is covered in some from of disinfectant.

Awful food cold, drinks half full chips half full absolutely awful

Was given the wrong wrap and xhips were cold and bland

I've been here a few times and I've never seen a McDonald's where there are so many staff, all scurrying around constantly with the resultant food service being so slow.

Quick delivery, very friendly driver

Still I haven’t received my order yet

Quick stop.to get food on the go. Not impressed. Too many deliveroo type orders slowed service down. Bit of a wait. Quick check showed the food was correct (for once) so I left and hut the road. 5 minutes later and I sampled my first fries. Cold. Soggy. Tasted awful. My drink. Supposed to be a chocolate shake but had more strawberry taste than anything. The Ranch burger tasted ok, but looked like it had been thrown together by a blind one handed person that had received no training at all. I was already on the A34 southbound and wanted to get home. I will not stop there again- will go across the road to Burger King

Food was delivered cold the chips were cold and unenjoyable the burger tasted undercooked and was enjoyable at all

was cold and was missing items.

My sprite had no flavour it was just sparkling water

Dont even bother to come here especially on weekends, "Whats New" menu in 90% unavailable!! , fries not fresh but chewy, long waiting inside around 25min, drive thru approx 20 min Orders not always correct!!

One of the worst McDonald's around. Make sure you check your order before leaving the window. They will take your money and not give you the food. This cannot be blamed on young staff, this requires protocols put in place by management to avoid happening in the future.

It's a McDonald's! Very busy, but on busy days don't be surprised if they close because of it. I've had that happen twice and you'll need to wait outside, so if they weather isn't good you'll give up. Not the best food wise either, everything appears to have been made quite sometime before ordered.

Not very happy as a team member hasn’t been able to have lunch because of an error and I’ve paid and we haven’t gotten it just disappointed

Missing items. Worst service I’ve ever received - did absolutely nothing to resolve it

My 5 stars here is for CAM who went above and beyond to ensure me and the kids were looked after - wasn't expecting service like this from MacDonald's and it materially changed our experience for the better. Thank you, it's appreciated!

Don’t order delivery. Every time miss items. It was difficult to get refunded. If you go to collect, it will also miss items. So, please check everything what you ordered.

should have received by 20.20 from ordering at the latest. didn't arrive until 20.45 with no code sent to give driver to show proof of delivery. I spoke to management at McDonald's this morning who blamed not enough drivers as the reason for waiting 1 hour 15 minutes for delivery of a 10 minute journey. very unhappy even with a free meal as apology

cold food, large milkshake not included

Absolutely despicable!!!!! Food was freezing cold my fries was rock solid and didn’t have any straws for my drinks so I phoned up the restaurant and they put THE PHONE DOWN ON ME!!!! And they can not refund me??? Absolutely ridiculous service!

I've never received my food. driver came at the door with a Burger King order because he silveredine to someone else. then I asked him to get a refund and he gave me the couriers phone number to ask for a refund. unbelievably useless and worst driver ever seen , I want my money refunded.

in the end I went to the Macdonald and ordered another meal and got home eaten food and still not arrived. very poor

All the food ordered came cold. I wouldn’t be surprised if it had all been delivered straight from the freezer.

it was like three hours late and they gave me the wrong food

Took nearly 2 hours to come and was freezing cold by the time it had to go to me

Half the order was missing and the food was cold

Chips was freezing and I had a burger missing

I don't normally feel the need to rate or review a McDonald's as you take the rough with the smooth but this was a very poor experience. Somehow they managed to make the fries taste nothing like fries or potato and they were served pretty cold. I can understand why several people were complaining about delivery orders arriving and the food being stone cold. If the fries were cold before being sent out for delivery, they won't warm up along the way. My burger was poorly assembled and three tiny cubes of onion wasn't exactly what you'd expect from a 'portion', and the patties were very dry. The milkshake was so aerated that it felt like there was nothing in the cup and when taking a drink through the straw, it didn't really feel like a drink at all. Quite impressive how that feat was managed to be fair but its not what you want from a drink... the person who 'served' me was already heading back into the kitchen before putting my tray down and I had to call out to them for some sauce, but the excuses being given to the poor customers who had received cold deliveries was something else (especially given they had waited nearly 2 hours for their orders to arrive). On top of the above (or more accurately below the above), the trays we had our meal served on were very dirty. In a nutshell, avoid this McDonald's if you can. Certainly if I lived in Bisceter I'd be going to an out of town McDonald's.

Of course I’ll take order again, I always do despite there ALWAYS being something missing. How hard can it be just to put everything in the bag you ordered.

Missing a meal. Ordered katsu wrap crispy meal. It’s not in my bag.

This is a McDonald's. Get over it.

food is ice cold barely edable

unfortunately the wrong order was delivered. Kept what I hadn't ordered, but driver didn't return. Not blamimg the courier, I should have checked. The courier was on time and courteous

Typical McDonald's, had to wait for a McPlant burger though

Delivered the wrong order and was cold

All my drinks was spelt out when arrival

Really awesome delivery driver! Super quick

3 out of 3 times we have visited recently, the order has taken ages, lots of items have been missing or wrong and the food is stone cold. Today the place was filthy, no soap in toilets, Crayons missing from the wall, Ipads broken.We only come back because the kids enjoy it for some unknown reason.

This McDonald’s is so bad for getting orders ready, I have had wrong orders delivered and my food is almost always cold and the delivery takes longer than it says at the courier gets stuck at the restaurant for so long

Food was hot and they actually put the sauces and straw in for once :)

Raw fries. Fillet sauce was in the box, not in the burger! Mcplant was thrown together. Milkshake had spillage down the side of the cup. Disgrace

Waited nearly 2 hours from the time I placed order for it to arrive.all the food was cold and missing 2 large drink

Chips was soo soft and less salt. Doesn’t felt like mac chips at all

Ordered delivery time got changed twice as well as when it arrived the gentleman was polite, but the food was still cold not happy with the service

Actually one of the better McDonalds

Very clean and staff were great

Get your oil changed, your cheese melts tasted like burnt pizza crust, amateurs!! Bloody horrible.

Incomplete order…. (Missing Burger) 3rd time this has happened here now.

food was cold, no straws, but driver was very nice

Fast delivery, hot food. Delivery driver very polite A1++. Only thing that would have made this perfect, napkins with the food.

I ordered 7 McMuffin meals for the family. Order arrived with all 7 hash browns missing. Driver only had that bag so must have been packed incorrectly at the store. Once I reached out to Just Eat for support they gave me £5 account credit. One hash brown costs £1.99 so no where near covers the cost of 7 hash browns. Check your bag before ordering from here.

The staff were very helpful and friendly

Missing every portion of chips that were ordered. No help from the restaurant other than to contact Just Eat

I'm still waiting. it's been 2.5 hours

The driver left my food on the floor outside and it was raining and cold. To find out I open the bag and all frozen cold and wet. Not happy Consider I spent £15 on it Couldn’t eat as it was freezing cold while a waste of money.

You pay for extra mayo but never get it!

Me and my family had food here highly recommend, clean, tasty and great service

Shocking took 20mins to direct driver food was cold and it was disappointing never had an issue before for delivery!! Not impressed

Ordered chicken and bacon wrap with NO BACON and received bacon inside.. went back through drive thru and was met with disgusting attitude from what seems to be the manager (blond bob cut older lady in white shirt) - I asked why I had not got an apology as this is a serious matter and she said I gave attitude so she’s not going to apologise. She lost all sense of professional from the moment we gave the receipt showing “no bacon” - instead of apologising (after having to ask for one) she said people sometimes don’t read the receipt properly when preparing the food. Good luck to anyone who may have severe food allergies …

BUT WRONG ITEM! THE CHEESEBURGER IS MISSING!

Food order was wrong and not overly hot

Just your average McDonalds, nice location though.

Great service, despite the seasonal busy time.

Well it's McDonald's, so, not much room for disappointment. You know what you'll be having, and if you're comfortable with that, it won't let you down.

Never arrived. Poor service never use again 👎

On McDonald's app saying open 24 hours. Just stood in front door staff inside knocking on glass door now one if looked on me. Look like it's not 24h.

Stone cold and stale. Inedible food.

chips missing from quarter pounder meal

kids had no toys in happy meal

Had breakfast deal, sausage mcmuffin & latte. Food ok, coffee was cold, like it had been sat on the side for 15 minutes. Had already driven away or I would have returned it.

Took an hour and a half to come, food was cold and stale, coke is flat and no straws given for any of the drinks along with no sauces when specifically added them. Paid over £20 for rubbish and all I got back was £2 just eat credit when I complained!

Not a 24h McDonald’s turned up just after 6am to get breakfast after a 13 hour shift and was told they are closed until 7

No sauces asked for in the order, food is all cold, hash brown share box only 10 bites in the box and are cold when bitten into. Absolutely appalling when us customers pay good money for your food The driver however was really lovely.

I come to this McDonald’s quite often, but sadly, most of the time, it’s a letdown. It really shouldn’t be that hard to get an order right—it’s a basic part of the job. Yet, I often have to go back because something’s missing or wrong. Also how can it take 10 minutes to serve a single breakfast muffin. One person loitering around in the front, looking completely lost and uninterested in her job in most mornings, while the lobby is full of customers waiting long times. When I eat in, there’s almost always someone on their break sitting in the corner, watching videos on their phone with the sound on full blast. It’s so annoying and obnoxious. The whole place is run badly with lack of control, bad recruitment and really poor service.

Awais is a useless manager could not sort my order instead made two big mac burgers which would have cost the same as meal and despute with me and most time something is wrong with your meal to take back

Fairly standard McDonald's drive through experience. You kind of know what you get

This place is poor even by McDonalds low standards. Visited today and the person on the drive through taking orders was very rude, clearly didn't care about what they were doing and made it clear that the multitude of items that hey didn't have was "Not their Problem". Just go over the road to Burger King. They are much much better.

Food was inedible it was stone cold and the drinks were flat

They only delivered one drink in a bag - with the full receipt attached for the entire order. Cannot get through to the restaurant. Will be asking for a full refund - not the first time I've had trouble / late orders from this sham of a McDonalds

it was late and cold and we had to put it in the air fryer because they were over a hour and a half late. then he asked me how the food was not happy. if I could I would leave 0 stars and they got my order wrong.

Waited over 2 hours for my food to be delivered and naturally that ruined the food with it being stone cold when delivered

Quick delivery. Friendly driver. Hot food.

ALL GOOD. MY ONLY ISSUE IS MISSING AN ITEM.

Sent two cokes instead of the two milkshakes we paid for.

wrong drink delivered and not very warm

The food was cold on arrival and i waited over an hour for delivery