Nando's Banbury in Cherwell

Great customer service by Ethan and the food was perfectly cooked. Staff were informed that the sides were cold and they immediately provided us with freshly cooked chips and rice without causing any inconvenience to our meal

We arrived on Thursday evening, were seated promptly. We ordered online, our drinks arrived within 2 minutes. Our food was on our table within 8 minutes. Service was very good. Well done to the Banbury team.

Had a really nice time here the other day. We did initially have a slight issue but Joanna sorted it out straight away and was very nice and helpful and the rest of the staff were very sweet too.

I love nandos, I was and still am very happy to have it in Banbury! The staff are always really nice and polite. The place is always clean and they are always understanding when you got young ones! The only thing I would say and it’s not Banbury’s staff fault it’s a Nando’s problem but it would be great if they had some smaller cutlery for kids!

Ridiculous place, everything you touch is dirty. Service non existent. You’re lucky they bring you the food.

The wait for deliveries is ridiculous! Customers receiving the orders 1h or later. Delivery drivers wait at the back door for over half an hour and when someone from staff decides to come to the door, they are angry and say they're busy and the order is not ready even though collection estimate was 40 minutes ago, and they can cancel if they don't like it. 🤦‍♂️

The worst delivery service .. you sit and wait all the time, minutes until you get bored by the door like a dog... And they still say, why I insist so much ringing the bell ? They have many customers with priority and they are very busy, but the one who order and wait home more then 1 hour their food doesn't have priorities or what? I think all there inside are in the wrong job..If you can't do it properly, let others better then you to do.Thanks for nothing!

I am delivery driver Always get ignored the staff they don’t care at the end delivery driver get the blame for the delay

The slowest restaurant you can order food from. And very rude when you call and ask something!! Shame on you!!

By far my best Nando’s experience. Great food, super fast service and chilled atmosphere

this place gave me food poisoning.

Very good service. Didn't have to wait long and delicious beanie wrap and my daughter had chicken and peri chips. Free unlimited iced water.

Food was cold and overcooked . Customer service was good.

Highly recommend !!!! ⭐️⭐️⭐️⭐️⭐️

Great service, friendly staff, nice location with canal to front... & food arrived very quickly once ordered & tasted perfect, cannot fault Nandos Banbury, thank you 🥰😋

Honestly the best Nandos I’ve been to. I trust it and the staff are always so friendly. I seldom have any issues with the food and when I do, it’s quickly sorted out: the manager, Siya, is excellent at her job.

I wasn't able to order chicken on the app but they had chicken at rhe restaurant

Rubbish places to eat at over priced and small portions. Go out to eat to be full not to have to come home and eat because so hungry still. £15 for a piece of chicken takes the Mick.

I ordered 2 meals and the delivery driver turned up with just a small bag with a side of coleslaw! I called Nando’s and they said they can’t reorder or send the food so will issue a refund that will take 48 hours! And then had the cheek to say I can reorder and repay. Absolute joke.

I went to Nando’s because I wanted a nice meal, had a lovely chicken wrap made by lucie. If I could give 10 stars I would. Well done Nando’s Banbury x

Grate Food. Variety of options. Really filling, soft drinks, ice tea and yogurt ice cream is unlimited. A busy place, need advance booking. Friday evening is a good time ro book.

Vegetarian/vegan food was a great, staff very pleasent but had to go for the alternative, but would have preferred HALAL chicken. 💪

ordered a meal for two online, and followed it with a call minutes later asking that the chicken in well done/placed on the grill longer. The lady on the call said it would be done. we ended up with nearly raw chicken!! unacceptable!

Great experience, friendly staff, good food. Probably one of the best Nando's restaurants I've been to. Thanks!

Really enjoyed the food. Service was great. Awesome location next to the canal.

Good good as you’d expect but a mixed bunch of staff. The young lads were very helpful but the young blonde girl at the till was rude and ignorant.

Amazing chicken, good mac and cheese and garlic bread. The soft drinks and ice tea is unlimited. The price is about 20 pounds per person for a meal and drink. Wish their better deals included the kind of food I'd like to eat.

Upon arrival there were plenty of empty tables, however the young man supposed to be seating people, was happier writing everyone’s details on a clipboard and asking people to come back in 25 minutes. We waited on a bench inside as we had another booking at the leisure centre afterwards, instead looking back we wish we’d gone elsewhere or got a takeaway as this seemed faster. 25 minutes pass and he starts seating people who were behind us in the queue, I was polite and explained how this wasn’t fair, and we then got seated at the empty table which was vacant when we arrived I must add. The attitude of this member of staff in general was very poor, he didn’t seem to care and had made us not want to go back to this restaurant. However Ethan I believe his name was who served our food, was lovely and pleasant. There was a lack of service, the restaurant wasn’t too clean and it spoiled the start of our evening out. Food was as it always is at Nando’s, nice but not hot.

The lady that I think was the manager of Banbury Nando’s thank you for today what a lovely kind lady and so helpful if there was only more people like you would recommend to anyone thinking of going to Nando’s great service and lovely staff

Great atmosphere , great staff .. thank you

I collected an online order today at 6pm.came home chicken is 7 pieces instead of 8.smallest chicken i ever seen wings are mini falking off the piece adjoined to it. No taste at all looks like it was made hours ago...

Great food, polite staff I like the freedom of ordering and paying pre meal so you can leave as you wish. My reason for only 4 stars is purely based on when the restaraunt is quiet why do they insist on placing you directly next to other people. On the left side your praticaly on the same table.

Delicious food, contactless service, nice interior with African accent. Recommend

Always lovely service here staff very friendly ..

Clean environment with friendly staff

Nice restaurant looks good. Food was good and service excellent. I knocked off a star as I feel it is just a little expensive.

Very busy here, but that didn't impact the excellent service and great food.

Service was good, on a busy Friday night they found space for our group. Staff were really friendly

Went for the family platter, it was fab! Nice friendly and quick service, Thankyou!

The service was very good. Probably picked the wrong choice of food. Quite boring.

Went with my autistic brother as he always has chicken for lunch on a Sunday, absolutely spectacular service given his unique social habits, wonderfully cooked chicken burgers that we enjoyed, alongside the homely service.

Food was great, amazing atmosphere and great service

Came here Saturday 23/09 and it was a great experience. The lady in the red top (manager I believe) gave impeccable customer service and was always smiling. Food was good and atmosphere was nice. One of the better Nando’s I’ve been to. Good job guys 😃

Great for a pre film snack Food was tasty self refill on soft drinks but you’d have to drink a lot to get your moneys worth. All together a pleasant experience Loading the app was a waste of time as it was down when we were there.

Good service and staffs were efficient and offered help.

Took over 50 minutes to recieve my order. Table next to me managed to order, recieve their food and leave before I even recieved mine. I spoke to 3 different staff members to check on my food and none of them addressed it, apologised or seemed to care. Extremely poor service and i will be escalating this.

Good food, very friendly servers and management team. Available and happy to help if I needed anything. Would visit again.

Absolutely appalling delivery service for a £6 fee. The order was half an hour late although I live 2 minutes away, the food unacceptable, broccoli order incomplete/half the size, probably ran out and decided to send three pieces anyway, most pathetic tiny piece of chicken breast and no napkins, sauces or cutlery. Never again.

This was supposed to be a nice evening for an anniversary but left a horrible taste! The staff acted like it was a play group, our food was left under the hot lamps for nearly 10mins and it was only when I'd have enough of waiting and stood up someone decides to then start working. From a head count there were less than 10 people in the restaurant and there was no need for such poor service. The food was awful the chicken was dry and tough the rice was under cooked and the list goes on! Never will I step foot in another nandos! What a waste of time and money!

Don't waste your time and go to Bicester , just like the other reviews state. Went to Nandos Banbury on Sunday evening. The lady at the till was not friendly at all and oozed annoyance. I asked for a kids meal and was told , no we don't have that side. So I asked what sides do you have and it was only chips and spicy rice. So I said ok I only want one side which is chips because spicy rice is not an option. She would have none of it and insisted that I choose 2 sides and pay for a side that I don't want. Further more they were out of most adult option too , so in the end I just walked out and the family went to Bicester Nando's instead. Where we received a friendly welcome and very good and fast service. WELL DONE Bicester ...SHAME on you Banbury Nando's. Will not be going to Banbury Nando's agin.

To be honest wasn’t great at all. I came in asked for a table for one, got told I had to sit at table next to a big family. Even though there was plenty of room else where. Food arrived so quick I was surprised. I order a burger with rice and coleslaw and two beers. The burger was stone cold and the rice and slaw portions were tiny! Bare in mind this was a £30 meal. I only drank half my beer and got told I couldn’t take the other one home with me. Bit of a let down really to be honest. £30 for cold small portions. And you can’t even take your beer home if you don’t finish it. Sort it out

I would like to say a massive big thank you to the really lovely people who served us A fantastic team. This was my first visit as a treat from my elderly parents . it was a little overwhelming when we walked through the door but from that moment onwards the staff were absolutely fantastic. As for the food it was fresh and really tasty and there was loads of it. A bit too much for mother and father but the best bit was that they got to take the rest home thanks to the lovely lady that gave us a box and a bag. Will definitely be eating there again.

Portuguese perfection. Easily in my top 3 nandos restaurants.

Loved this branch, the food was cooked especially well & the staff were super friendly and accommodating. Would definitely recommend 😇

The most appalling service I have ever experienced! One of your managers ‘Pete’ need a lesson in customer service. We had a whole meal missing from an £86 order and he couldn’t have cared less! He basically accused the delivery driver of taking food from our order. But after he insisted the food was definitely in the bag which also sounded like he was calling me a liar! I’ve never been so disgusted! HE DEFINITELY SHOULDNT BE A MANAGER WITH THAT ATTITUDE

Staff were polite and helpful. Not rushed to eat highly recommended

Went into here today, cudnt fault it, sat where I asked to be seated, good service n food was spot on, reasonable priced

We were seated and served quickly, staff were friendly and answered questions we had. Lovely peach iced tea on tap. As well as the obvious chicken meals, the quinoa salad was delicious!

Portions not enough for me,other wise nice see

Nandos in Banbury smashed the GF tonight. Yummy. Tender, Spicy Chicken, Peri Peri Chips, Macho Peas & Spicy Rice to share. Veggie option for hubbie was great too! Friendly, helpful staff. Highly recommend 😋

Cant beat Nandos, unless there's a Slim Chickens in the area

Great food and service on each occasion we have been.

Great food and great staff and fantastic location with a beautiful view of the canal

A TRAINING ISSUE I must start by saying I am a big fan of Nando's, I have eaten with them in several of their establishments in London and Oxford and usually enjoy the meal. We had eaten in the Banbury Nando's before, and the meal was OK. I realise it is a new store, however today the person on the till was a bit flustered and asked me three times about my order, the latter half of which was ''A medium breast quarter of chicken, corn and chips''. A leg was brought to the table(an honest mistake) I took it back and was told politely to go back to my table and one would be brought over. Both managers were present today and one of them brought an anaemic breast of chicken barely scored, my wife cut the tip of it and it was cold, I returned to the table and the same manager came by and told us it was fine as she had cooked it herself. She said this several times. Not only is that insulting, but it also means the store has a health and safety issue, they clearly don't have a food temperature probe. I was told that we would be sent voucher, I assumed it was for the unpleasant experience of sitting eating my meal (I was really hungry) while my wife decided she wasn't going to eat anything, just in case something was done to her meal. I finished my meal as quickly as I could and approached the till to get my money back for the uneaten meal and was told by the other manager ''we are sending you a voucher, that's how we do it......No apology. I wasn't told how much the voucher would be. CUSTOMER SERVICE AND HONESTY IS DISSAPEARING IN OUR SOCIETY.

We when to Nando’s Banbury today to fine out that they had chickens when asked about it the staff was incredibly rude

Was planning on going there for a birthday celebration. Was told it was going to be 40 minutes which wasn't a problem so left our mobile number and went of to wait for the text. 45 minutes hadn't heard anything so went back to enquire. Was told we didn't respond so table was giving to someone else. Was then told it was my fault for not checking that they had put in the right number!!

I ordered at 6:56 and by 8:56 it had still not arrived. I called and multiple times to say and they kept saying to wait. Eventually they offered a refund. Not happy.

Absolutely useless 2nd time I’ve ordered from Nandos Banbury through Deliveroo and had missing items Just spent £66 and although a refund for the missing items should be offered within 24 hours it sure doesn’t help the hungry family members who aren’t getting fed tonight Is there no quality control? Never again that’s for sure

I was in this place for the first time 😀 It's very decorated and very tasty. I will come back for sure 😀

Waited for drinks over 10 minutes bad experience go to biscter one or milton Keynes

Ordered through Deliveroo. Took over 2 hours to get to us. The delivery person informed us that they waited for over an hour at Nando's. Really poor.

Came here for my mums birthday. My food cost nearly £15 and I received the tiniest piece of chicken. I asked for it to be swapped for another and the food never came back. The rest of my table had finished their food well before mine came. Rubbish. Rubbish. Rubbish Staff didn't care, what's the point?

It was just OK, want bad bit definitely wasn't great. Served quite quickly but portion sizes well I think they were rationing

Food was overcooked the first time and undercooked the second. The staff where mostly adequate but the manager (once I confronted him about my order) was outright ignorant and rude. This experience would have been much more enjoyable if the manager had better customer service skills. Overall I am very disappointed as Nando’s is normally very enjoyable but for this specific instance it completely ruined my night.

Thank you for going the extra mile with your service. Food was brilliant

Good choice of food available, prices decent overall. One issue was that a vegetarian pitta was served with Chicken inside it, which was not a welcome inclusion. Staff were super helpful & prompt at arranging an immediate replacement & apologised profusely - shift manager Pete took care of recompense for the issue without prompting. Overall, a slightly tainted meal however, it's how problems are dealt with that show you how good a place and service are. Left us feeling looked after and happy to return again in future 👍

Went before going to a show at the Mill. Both had the rainbow salad with chicken and Piri chips with a glass of wine. Came quickly and was really delicious. Happy to go back soon.

It wasn’t bad, it wasn’t great. Would I eat here again …no. This was a birthday meal so I don’t usually order food. Chicken thighs were nice, halloumi sticks were nice. Wings were ok but definitely lacked flavour. Mash was 99% warmed up frozen mash. This is not creamy mash. Fries had far too much peri salt! Burgers got wasted because the chilli jam was spread on like it was real jam! It ruined the whole burger. Lady was nice who gave us the food however i feel like I’ve just wasted £94! I usually love Nando’s but if I was ever to go again I will go back to Oxford. Or maybe I will save my money as the prices are extortionate for what you get and recreate my own Nando’s at home. Also limited parking for collection.

Wouldn't even give this a one star. Ordered on the nandos Web page at 20:20 and was told food would arrive in 20-40 minutes. Its now an hour and 15 minutes, the webpage is still updating telling me my food is coming when the store is closed. They've taken my money, sent no food and there's no one to get hold of as the store is shut. Over £60 worth of food. Shambles

Horrible experience! Ordered dinner and received only the salad. Waited nearly a hr and no offer to get the items out to just a refund at some point!!!!!!

I’ve been at least once a week since it opened (including their pre launch night) and have to say I haven’t had an issue, staff are friendly and food has been very good - just thankful Banbury finally has its own Nando’s so you aren’t left having to trek over to Bicester, Oxford, Stratford or Leamington to have one. 😊

Went on Saturday evening, was told it would be an hour and signed up to their app/website that updates you on estimated waiting time. After 15 minutes of walking around town the website still said 45-59 minutes wait so we bought drinks in a pub. Then 2 minutes later a text to say the table is ready and we have to be back in 10 minutes and then the table will go to someone else. Wasted a drink to get back in time, So not a great start! When we ordered we wanted to use a gift card (one of them that you can use in lots if shops)... nope, their machine doesn't work, "you should have gone to Bicester, they have it all set up" came the response. Finished the mains, which was standard nandos, overpriced but we keep going back haha. Went to ask for frozen yoghurt, nope, they don't have a machine.... "you should have gone to bicster, they have it all set up" came the response. I think the staff are right..... go to Bicester

All I can say is amateurs working….don’t spoil your evening, there are better places to eat.

Had a bad one today. Me and my sister went for lunch. Chicken was cold and the bun was like a rock on both meals.

No room at the inn. Simply turned away.

Good food shame about the service. Food was ready but left under the lamps for 10 minutes. Had to be told that food was waiting by someone. Generally looked like they didn't want to be there.

Told they could accommodate a party of 7 year olds for a birthday, then let them down. Not cool

Turned people away when there were plenty of tables, that hadn’t been cleared away. Need more staff? They must of turned away about 10 people. Their loss.

Had a lovely meal in Nandos last night. Great service, friendly staff and lovely food. Would definitely recommend.

Went monday, but never come back. I was with my husband and our child. I waiting 30 minutes for a table. After 3 hours of eat, all of us start with vomiting, dihareea, fever…Today we feel better…I not recomanded Nando’s Banbury!!

Went yesterday - fast service, yummy food, polite staff, was a lovely evening.

After waiting for more than a year, it turned out to be a non-halal Nando’s.