McDonald's in South Gloucestershire

Food delivered was not the food that was ordered.

Food was not delivered don’t no why on here it says it has been

the hot latte was insecure and half was lost in transit.

Missing food from order. We live 5 minutes away max, I asked them to drop the burger off they were missing. Matt the manager i spoke to refused to take responsibility for the company and was just blaming the employees on shift. His attitude was horrendous and I asked for his line manager, I also asked for his employee code (not full name) to make a complaint, he refused to give it to me and then just hung up. I would like to take this further with a line manager for a resolution. I appreciate this was a mistake but the complaint has been handled horrendously, then hanging up on a customer to ignore the situation is absolutely unacceptable.

No food got delivered to my address

no straw for the drink, food was just warm.

Just normal maccy. Sometime good sometimes average.

One of the worst McDonald's that I've been to. The main issue is how consistently slow they are, both in store and when using the drive thru. The location is also annoying as it is not accessible from the main road and you have to do pretty much a full circle of the retail park to get to it which wastes time. Would suggest they need a better manager to sort this place out and get the service up to scratch. Many McDonald's sites do much better than this. 2 stars as the food has always been fine and despite the site access not being ideal the actual location is quite good - it is the only one in this area.

order was delayed and delayed ans was cold when it got here

only half a cup of hot chocolate again.

Left note for driver to ensure we got our dips and they did not do this. Disappointed

Possibly a conspiracy theory, but I noticed they seem to deliberately slow down / hold back handing out drive-thru breakfast orders from around 10:45 onwards, just to cause a queue of traffic that allows them to stop taking any more breakfast orders when there would've still been time. 😠 As soon as it hits 11:00 (i.e. lunch menu starts), then you'll see the queue of cars magically starts moving again. Coincidence? I think not! Either that or they're just really slow at that time of day. Probably this, to be honest. (Never seen this happen when going to the Filton one though.) Staff attitude is good, just slow.

Good food. but the dips ordered not delivered

I was delivered the wrong burger and no dips and no straws

Good courier very polite food on tine and decent qualoty thanks guys

I don't know what happens in this restaurant, but I waited 34 minutes for my order in the restaurant.

Will not use this service again

My issue at this mcdonalds is that it was built with no thought that a big lorry would need to deliver ingredients and bins would need emptying. So where do these vehicles park? Across the only 2 blue badge spaces!

Drive through don’t park cars and end up holding up the other cars in the queue and food is always cold. Worse mcds I’ve ever been to

Always missing straws??? Annoying when it's milkshake

ordered at 8.38, received at 11.05. food is not warm, tried to cancel after 2hrs of waiting but couldn't. poor service,

Order never arrived been waiting outside in the rain for the driver no show shocking service

Not very warm and tasted weird

I have made a claim and would like an answer. Food was 3 hours late and was rejected by myself. This was not delivered

One burger was overcooked which is unusual for McDonald’s.

Food was late and cold. Missing items and very cold. Not great at all.

I didn’t get a straw with my milkshake and chips were cold. Haven’t had a macdonalds in 10 years and now I know why.

Hi, What has happened to your Fries (Chips), they are so much skinnier now, unfortunately not as nice too. BRING BACK THE ORIGINAL SIZE FRIES (CHIPS), PLEASE. I've given 4* because the Milkshakes were great as normal, thank you.

I have given up ordering from here. They never put the sauces in and I regularly have items missing.

there is no straw to be able to drink my milk shake and no dips for my chicken mcnugguts

No dips with selects (main meal) no straw for milkshake … otherwise good lol

Order missing items. Order arrived extremely late. Food unedible as was ice cold. Appalling!

Got the order right for once, but late and cold!!!!!!!!!!!

Food took a lot longer than normal and then when it came it was cold

Food took over an hour to be delivered the delivery driver waited ages for the food which wasn’t a big order

Slowest Macdonalds out there, they as operate though they are coordinated by Helen Keller.

Absolutely awful again. Another order arrives completely cold. Food sat about for ages waiting for a driver. Not happy

Getting slowly better,need to pick up pace in drive threw though.seem to be waiting ages.

Says it has been delivered but never received it, can’t understand why driver would label it as delivered as was never received and i did not give my code as they failed to deliver it

Asked for no onions extra pickle.... Both had no pickles and tons of onions. Messed up the Mc crispy as well.

Haven't recieve any dips is a a second time !

Food is of a low spec, with no care taken in preparation! Generally the food is warm to cold when received.

Youngsters running the place, mostly boys, awful customer service. One young woman smiled at me & was the saving grace for our experience. Only reason for coming here was that Tesco cafe was closed at 6pm 😤 Very rarely eat maccie D's now & will continue to try & eat elsewhere.

Order had no fries with any of the 4 meals. Just not good enough

Delivery tracking showed driver go to another address before ours and pushed delivery time back by almost 10 mins. Food delivered was almost cold.

Delivered to wrong adress no contact there after thank macdonalds

It’s the second time in a row this restaurant has missed items off my order. Is it really that difficult to get it right..Both times the restaurant was not busy. A refund on the item does not cut it. I’ll be making a formal complaint to the restaurant - not that it will make any difference. Do not order from McDonalds Bradley Stoke

Once again, as Bradley Stoke McDonald’s can NEVER get an order right, we received double sausage, bacon and egg McMuffin without egg… it’s not hard to get it right but at McDonald’s Bradley Stoke - every. Single. Time. Without fail

Really rude delivery driver food ruined as he had bags upside down

Very quiet takes too long sometimes to get food but staff are nice

45 mins for food, didn't help the app crashed twice. Not sure if understaffed or undertrained. Emergency service worker close to me was waiting 30 mins for there order. Observed at least 2 customers return as there drinks were wrong. Food was lukewarm.

Absolutely stone cold and the most expensive part missing

missing share bites and chicken nuggets!

unfortunately the x3 drinks weren't delivered

The worst customer service in the area and Manager rude.

Food delivered hot and on time

We have traveled for holiday. Stumbled in to this mcdonalds for a quick meal. 30 minutes to closing the security guard has been creeping up behind while ordering our meal. He has been very unpleasant very intimidating while remind us of the closing time. Seemingly tired and not happy to be around. Which I get. However he kept looking at me while eating I guess to get rid of us. There was a bunch of others and he did walked up to others sending them out still 30 min before closing.

Failure to deliver no one takes responsibility

Delivery time altered after payment

The food is always good cause it’s McDonalds but I swear every time I get it from here they mess up the order somehow mostly just putting stuff in the burger that I asked not to be put in but this time they gave me a whole different burger than the one I asked and for my friends burger a whole chunk of it was missing which at first it looked like someone took a bite out of it but fortunately they didn’t and there was no ice in our cokes and if they’re not gonna put ice in they should at least fill the whole cup and I normally wouldn’t complain about not getting ice but that mixed with everything else annoyed me so the workers should just pay more attention to the orders or something but again it’s McDonald’s so I don’t expect much just the minimum

The staff only got one item wrong this time, but the highlight of the visit was watching the cleaner, the guy manning the dining area go to take a burger from the kitchen window and to a table of guests, but stop behind a digital kiosk to sneakily remove the monopoly reward from the box and put it in his apron 🤣. He's obviously doing this a lot. The people at the table knew he'd took it but didn't want to make a fuss, so I mentioned it to the person who served us. By then, the guy had snuck off upstairs 😂. No idea if any action was taken but just be aware of the thieving cleaner.

Mcrispy didn’t have the extra bacon as ordered

I always come this branch always get nice and hot food and very nice friendly service girl call Deima she such a nice girl she always give friendly service

No baby changing, could not get hot water for a baby bottle. Not impressed!

Cold rubber food chips were only half full drink was half full ice cream both warm and melted had to throw the whole meal away total waste of money very poor will report this to environmental health

We had to wait for ages and there was an angry lady yelling at people. They gave me the sauce (the one that’s the red one but isn’t tomato kepchup). No milk in tea, you have to ask them for it

Very bad service. Very slow had to wait long to get my order. Staff talking among themselves and manager doesn’t do anything about it. Lots of delivery drivers waiting to pick up their orders as well. This is the only McDonalds where I have faced this issue.

Very fast and corectly executed order (7 different menus).We arrived in rush hour (Sunday 13.15) with more than 15 orders before ours but got it ready in relatively quickly. Food typical McDonald's - no deviation from the standard.

Food was freezing cold I don’t know how you expect people to eat it I would be giving a bad review and won’t be ordering again.

Ordered Philly stack and have been sent one with a sticker saying 1 beef removed never asked for beef to be removed!

Missing items. Wrongly prepared, just eat will never refund you even with picture evidence

Every single time I order from this place there is always something wrong with the order, I don't know why I haven't learned my lesson. Food arrives without sauces, almost always cold and today it was a philly cheeseburger - with no cheese. If you work in McDonalds and can't make a cheeseburger then maybe its time for a different career?

Order was not delivered at all. Ridiculous. Refund now

Arrived on time as always delivered by polite driver

ordered a frozen strawberry lemonade and got a sprite instead

my orders missing large chips ..

unappetising burgers covered in cheese sauce, inedible due to mot being able to taste anything else, soggy bun too. the mayo chicken was fine and the chips were the best part. very disappointed!

took ages forgot bbq sauce my drink leaked all over the package and the food is lukewarm at best

waited over an hour for delivery and then the wrong order was delivered

One womam serving and sorting food felt sorry for her litery rushed off her feet took so long this was a qweit time to breakfast at 10 sort it out

Don't bother averting something you don't bloody have what a joke

Friday night 9pm Waited over 20 minutes for eat in. Hardly any seating, dirty tables. Not many people waiting. Fries hot, nuggets just warm. Continuous beeping going off.

Recyclable cups, fries holders and nugget pots! Well done McDonald’s

no problems, good food, great service.

Food takes 10 - 15 mins to get :/ but otherwise amazing.

The slowest McDonald’s ever almost 25m for a flat bread and a coffee. Under staffed.

missed off the sauces from both meals. seems to happen all the time.

Ice cream was melted and order was late not happy

i did not receive the order that i paid for and got someone elses food

we got delivered the completely wrong order. we cannot even reorder a new breakfast as its too late.. drivers should be double checking the numbers before delivering. awful service

We are consistently happy with this McDonalds in terms of food quality, cleanliness and service.

Food was cold, and had items missing.

my order had a drink missing 😩

Food didn’t show up to the right house

Very enjoyable meal in lmmaculately clean surroundings. Fast efficient service from very polite staff. Eat here at least once a week. Outstanding service from Hayley who always goes over and above, is always checking in with customers to help with anything they need.

IT'S A MCDONALDS! (Joking apart, they are always a friendly and helpful lot of staff there.)

None of the food was edible as all of the drinks were spilt all over the food! The bags were literally dripping!! 4 hungry and upset kids.

The courier was rude he was on the phone speaking with someone else on different language. I never wait food from McDonald’s more than 15 minutes. It was unacceptable to wait for the food an hour and this kind of fast food can’t deliver to a hour because it’s getting completely cold and also the ice cream what I wanted to try I couldn’t because the quality was like a water. I’m completely DISAPPOINTED today what is make me sad because I always order from McDonald’s.

Always had very very slow service you’ll wait for food for ages and orders usually wrong

Food was stone cold Cole’s were all half filled and flat missing garlic dippers disgusting