McDonald's in Milton Keynes

Food was so cold double charged me for my order tea was cold by the time i drank it and wasnt hot enough when i received it i went through drive through had to park up and go inside the restaurant to get milk I didn't receive in my order and tell them they double charged me . What has happened to mcdonald's it's gone down hill over the years, poor service,inadequate food .

Didn’t imagine that I will write something on these lines, let alone a review for McD. We were always happy with Elder Gate branch and it’s our go-to. Lately, they have been utterly disappointing. Twice now incorrect food was given at the drive-thru, which was discovered as wrong meat after going home. There’s no remorse to the inconvenience either from the staff. When called, I only discovered it’s under different management, not McD direct which sums up the bog standard customer service. Safely avoid this branch. Having said that, as a consolation, I spoke with a manager called Tony, who was better than the other two appalling ones.

Dirty oil used for fries and crispy chicken , dirty toilets and poor parking facilities.

This is what you get for a lagre meal is realy disgusting 😡😡

Must be the slowest McDonalds ever

Food was good and service was good

Overall food which is whatbu comenhere for was good, service was fine but atmosphere is lacking that something... felt as if nothing worth coming for..

The app kept failing. The food was cold and mediocre at best and it was a long wait. Fast food my backside.

What to say its Mcdonald fast service with friendly staff 😀

Who doesn't like a cheeky double cheeseburger with extra pickles 😁🍔

Although it was busy the staff were efficient and delivered my order quite quickly

They got my order wrong they gave me the McCrispy instead they gave one of my members of my family a Big Mac with no onions no lettuce and no extra pickles but got the customised Big Mac wrong so basically t be honest I would not want to eat there again

I am a big McDonald’s fan me and my family enjoy dining with McDonald’s for plenty years I’ve never received the worst customer service of my life considering it’s a fast food restaurant where customer service skills are key, First of all got over charged for my order I was so in shock I received less items then I payed for the food was so cold that the chips was rock hard I don’t advice my football enemy to eat hear this is the lowest quality food and service I’ve ever received

Perfare this one to the rest, seems much quicker and don't get your orders wrong. Food always hot nice staff.

Fresh and hot quickly provided. McDonald's, not much more that could be expected.

Friendly staff nice place to eat and bring kids

Amy refused to add an extra ingredient to a burger where all other McDonald’s around the country has no issue doing it. Very unprofessional service not able to explain why they aren’t “allowed “ to do it. No sorry no nothing

Good location let down by poor customer service. Missing item off ordered meal, food quality was poor. Always check the order before leaving, no matter how busy. Pros + Good location + Milkshake machine worked Cons - Overcharged for items not provided - Main was overdone - Salad was a kid-size portion

2 weeks ago I was charged twice for a sweet chilli chicken wrap. The payment was taken the first time and I saw a notification come from my bank saying the payment was successful. The operative then told me the payment hadn’t gone through and went as far as getting the manager to pressure me into paying the second time. Now I’ve just been back and ordered the chicken nugget/select share box and pulled it out the bag only for the bottom to collapse and drop it all over the floor. Quarter pounder also looked like it had been thrown against the wall. Our food had also been left on the side for at least 10 mins and we all know what old McDonald’s is like. £15+ wasted. Out of all McDonald’s, this is by far the worst in Milton Keynes. Step it up.

Worst manager female on shift, rude , racists and disrespectful. Worst service ever . Drive thru - ordered food no one replied, drove around told me to go back around to reorder and wouldn’t ask the 3 cars infront of me to wait at the bay so I go around. Wait good 21 minutes before exiting. Didn’t order anymore at the McDonald’s Milton Keynes next to the train station. Told me ugly words

Absolute shambles of a show the team seem to be lost. I ordered a mac chicken sandwich meal at 12 oclock for for them t0 make me wait 7 mins to give me the wrong order. I drove all the way back to college to see they had given me the wrong order not a sorry or anything all they said was oh that's the one to each other then took the bag which is now cross contaminated and put it back to obviously be served and then asked me to wait for my burger again. This time they gave me the right meal, Then when I asked to speak to the manager not even an apology he said he will talk to them for me. The team is only as good as mangment. They are all terrible like the blind leading the blind they was adults and between them they all look like they are strugglling no customer service skills and getting simple orders wrong. Cross contamination which I will be reporting to hygiene as that bag should not of gone back into that restaurant and the lack of responsibility serving me food im allergic to with no apology. Better of getting kids to run it. Ended up eating my meal at 2.30 as had to go back to work/the college. Should just pack in macd service here is always slow there is no fast food about it. Last time I will come to this particular one they can't lead a heard of sheep. someone gonna eat a contaminated burger lmao there hygiene is terrible needs inspection cross contaminating food. Get rid of that manager aswel really didn't and the team lack common sense. Bunch of air heads

Can't fault the service here, I ordered via the app and had it delivered to my table as I had 3 dogs with me. Food and drink was hot and the employee was friendly and polite. My only gripe was I could not see any water bowls to let the dogs have a drink otherwise it would have been a 5star

Ok. Don't often get your order correct. Frustrating on the drive through. Always check before I drive away.

For a place that is open 24/7 this was fantastic. Clean, friendly staff and freshly maade to order.

Ordered via the app before arriving. Wouldn't give me my food via drive thru. Forced me to come in store to collect. I parked up, went in store, my order wasn't on the screen & staff couldn't find it. Terrible service.

Best maccies ive ever been to, food didnt even taste like a maccies cos it was that good, didnt have to wait longer than 20 seconds maybe? nuggets were alot crispier and browner than usual, and i loved it like that. so much better when warmer.

For a quick meal, and kids friendly McDonald's is an easy go-to! When the stadium isn't in use, eg, a football match, concert. It is usually quiet. Very rarely do they not have food unavailable. Unlike many of the McDonalds, their self-cleaning milkshake machines stop working, and no shakes. It's always clean and parking is ok

Simple drive through order with items missing.

My brother loved his cucumber sticks 🥒

One of the best McDonald's in Milton Keynes.

As usual, after night of drinking. McDs hits the spot.

It was meant to be fast food but I waited over ten minutes

Standard Mcdonalds was really quick, no issues will come back. Was able to get our food, hot and tasty no real complaints

This people are joke , from 3 month i recived only wrong items plus missing , today they send me a empty box of big mac

It's a McDonald's...not sure what to add. Small sized considering the area it serves (just by Bicester village). Drive through could do with being longer, decent sized restaurant over two floors. Food is consistent with the brand

Mc D for me is almost a last resort because I once almost lived on burgers. On approach you smell hot damp cardboard. I don't like the new way of ordering via computer it always goes wrong for me so I use drive through. Having placed my order the anticipation starts to build. Pay at the next window means it's mine. Move to the next window to pick up the warm bag of grub (am from Yorkshire). Taking the first bite is an explosion of flavours ooooh gorgeous. A sip of my milkshake adds to the feeling of enjoyment. Worth every farthing. Well I am 74.

Had to leave a review, without doubt a 5/5 McDonald's. Clean, modern, quiet. Food was served really fast. Very friendly/helpful staff and the Big Mac was perfect. Also a big portion of fries. Keep it up! 😃

For 23 minutes I've been waiting for 2 plain cheeseburgers while the restaurant was empty. I have counted 7 employees walking around the kitchen and doing pretty much nothing. On top of that the A/C been running like a crazy, it was extremely cold to wait for my order.

Breakfast here is expensive for what you get and not particularly tasty. Toilet was very clean though and service, though slow by McDonald's standards, was quicker than you would get in a similarly priced greasy spoon café.

Apparently open but shut, manager sat outside having a cigarette.

All is good and staff is very good

The taste is normal, but sweet if you start it late at night

Visited 27/06 at 22:15 and it was probably one of the freshest maccies I’ve had in a while. No issues with the order, quick service, polite staff, plenty of hot and salty chips and burgers that had enough salad and sauce and a working milkshake machine. The unicorn of maccies.

Vanilla milkshake was warm. Not frozen at all. Cheeseburger looked like it had been stamped on. Called out my friends order as the wrong number. Stood waiting for 15 minutes until he looked behind the counter to see it was his own drink that was waiting there. Not even the drink he chose. Very bad service hence the stars

Not been for long while and shan't be going again soon. What's happened to buns, so small, food for the borrowers.... Breakfast bap was rank, cold, unedible. Coffee was good tho. Disappointed. 😔

Very calm and peaceful MCD in Mk. Food is always served hot. Very well behaved stuffs. Also it’s open 24/7 for midnight cravings. Serves breakfast till 1100. Plenty of seating spaces. Surrounded with beautiful nature too.

How was MC Donald's? As always cheap as chips and fast on drive thru

3 times I've gotten food from mconalds this month and all 3 times my orders been wrong or food cold and they don't give you a refund or sort the problem out, extremely displeased with mcdonalds considering not coming back!

Pleasant staff efficiently served decent breakfast.

The workers were rude apart from the manager. he apologised multiple times and even gave us a free burger, we had to return food twice which he apologised again for. manager deserves a raise

Got our order wrong but sorted it when we pointed it out. Other food was then cold waiting for 1 item. 25mins from ordering to final collection. FAST FOOD - I dont think so. Sort it out Ken.

Absolutely awful, got my order wrong, overcharged me, missing items, when I queried being overcharged the staff just stared at me and did nothing to help. Also really slow, 3 cars ahead of me in drive through queue but took half an hour?

Service gets get worse and worse. McDonald's are relying on the reputation of being cheap.. but the service is abysmal. Long wait for food to come through and then when it does, there is always something missing or incorrect; how hard is it to include ketchup in an order, especially when you have asked for it when ordering? The restaurant clearly cannot cope when it's busy, and it's not just a one- off, it's a regular occurrence and not just at this locality, other McDonald's restaurants are the same. Poor. Very poor.

Just ordered through the app and turns out store is closed for maintenance, however online ordering was allowed! What a joke!

Quick service. Ample parking. Drive through available as well.

Slow…. Wrong order….. place stinks…..

Everytime we visit any of the Milton Keynes McDonald's, especially this one, when going out of my to request hot chips, no effort is taken to fulfil this and always end up getting lukewarm chips. It's a shame. It was not always like this before.

Just got home after a drive through and only got one burger out of two not a happy bunny!! Always check before you drive away as they can’t count! 30 minutes round trip to rectify so enjoy the additional money for nothing!

Terrible service staff wasn't helpful wouldn't give a cup of hot water for a baby or even allow me to order a tea with the tea bag on the side, genuinely disappointed with their conduct finaly on lobby was useless so much for the customer care title

Stadium Macdonald's is one of my favourite locations. Staff do a great job and are always happy and respectful. Well done 👍🏽

Ordered salad with my meal which barely had anything in it. They forgot to add balsamic dressing as well which was part of an order. Food quality in here is so average. Sometimes you visit some McDonald's places and by looking g at your food you can see that people just couldn't be bothered to prep it properly. This is one of those

Never have frappe available, rubbish McDonald's

Staff don't remember what food they have given you. Then ask for it back to check as they think you are lying

Brilliant service, top notch McDonald's food. We know they all differ slightly, these are one of the best.

Although my burger had an extra ingredient I had not asked for, staff were quick to change it with lots of apologies. The burgers tasted a bit different? Lovely though.

Food is ok, service can be fast but can be slow if in busy hours.

So slow to serve. I have waited over 10 minutes so many times. Staff wander around and the queue gets bigger!

I love Maccies but occasionally on my travels for some reason the texture is not as I expect it to be. Usually, I'm hungry and very busy so I don't complain. However, overall, I'm really pleased with Maccies..

The food is good sometimes sometimes it’s cold. Sometimes it’s hot flurries and drinks are half empty but it is good.

It was busy as always, disappointed as the self order screen didn't print the receipt, which is very usual for McD. (Needed to claim back) Complained to the staff who ignored it.

Food is generally good. And its a great place for a catch up with your mates and grad a bite to eat.

A peace, clean place for dinner. But if parking can be longer it would be a good place for gathering.

Worker Patricia was amazing, will come again soon (props to patricia)

Staff could smile more seriously 😳

Parking was a nightmare, drive to Kingston instead.

Nicest and cleanest McDonald's I have been to.

McDonalds is always a great place to stop off to stock up on some sustenance before or during a long road trip. My visit was speedy and efficient, and the food was delivered hot, which made for an enjoyable break.

Ordered from the app for delivery and was missing half the order. Had to go out and get the remaining order

Mostly drive thorow not available around 6 am

Can be very busy in the drive thru but a good locations.

Ordered food on the app. Alerted the restaurant that we had arrived and waited 25mins before the food was brought out to us. We got home and noticed that 2 lots of sharer cheese bites were missing and missing mcplant burger. We reported it straight away to mcdonalds via chat and it was referred to a customer service rep. We were offered 4 vouchers and refused a refund. The customer service is shockingly bad, I ended up without a meal and circa £20 down. Extremely frustrating that we were the ones that were let down by the restaurant and then continued to be let down through their customer service team. The whole experience has been awful. We just wanted our money back for something we paid for but never received.

Great restaurant, flexible for birthday cake we brought in, facilities are clean, and entertainment for kids on site is good

It was all ok, felt a bit like it was a place needing a lot of people. Not nice to see a few rats in the car park, they were not scared of us so I guess they spend a lot of time there.

Busy McDonald's as its next to stadium but the staff keep it pretty tidy. But easily running out of parking spaces.

Took a little longer than normal to get my food but it’s not the end of the world

The food is good only one problem is the person taking your order and she is also the cashier it's frustrating because you have to repeat your order . She is busy communicating with other people. This is the drive thru

Foods ok. Service is pretty meh. Seem to prioritise drive through. I only visit as it’s on the way to work if I get the munchies otherwise I wouldn’t bother.

By far one of the worst mcdonalds ive ever been to. Just stood at the counter for over 5 minutes to be stared at and not spoken to by 4 different members of staff...one of them being a manager. Who then served a colleague instead of speaking to us. Wont be returning here.

Ordered via the app only to be told they're closed for cleaning.

Yes, nice, easy-to-use drive-through & parking as well.Good atmosphere.

Slow and chaotic. Go elsewhere or go hungry but don't go here. Don't want to turn this into a rant but the customer toilets are stupidly small and cramped - nearly knocked someone over who was using the hand drier as I went in.

Horrendously busy, nowhere to park and slow service. Be prepared if you go..

Quick service, followed my instructions on the food. Everything you'd expect from a mcdonalds lol

Order via drive thru. Was served quickly. Waited a little bit for food to be ready. Server was friendly and polite.

I’ve never seen anything quite like this before, a 25 minute wait for two McFlurrys - when questioned about where our order was some guy chucked a bag with a Big Mac in front of us. No words, no apology and when corrected handed us two melted pots of McFlurry. Full screen of so called ‘ready orders’ and a queue of people with no workers in sight for most of it. How this place is getting away with such poor service is beyond me. Joke. Had to laugh it was so unbelievable so at least we had a giggle.

Terrible service. Very slow, mixed orders.

I have been to this McDonald's recently and I have discovered that there is always an issue with the milk/mcflurry machine and it didn't get fixed! I've been twice recently and had the same issue but other than that the food was good, could do with fixing that milk machine though.

Used the drive thru, unfortunately we were missing an item so had to visit instore to resolve. The staff inside gave me the missing item and an apology.

Need more stuff one's it gets to 11pm or before 11

Had to wait as I ordered the Big Cheesey.