McDonald's in Wealden

Food was cold chips were all over the bottom of the delivery bag not in the cup I ordered a coke and got fruit juice ordered a ice cream got a brownie not good enough probably won’t order again

mcPlant paid for BUT missing .This seems to be regular occurance lately that a burger gets missed.

cold chips and chips no sauce in the big tasty burger

wrong order delivered and cannot phone to discuss - everyone left hungry

delivered quicker than estimated (but we had asked for ASAP so that was welcome) all items fresh and hot and unlike the awful Eastbourne McD - we received everything we'd ordered. thank you :)

Food luke warm and order incorrect. Very disappointing

The wrong Happy meal was delivered ( Nuggets instead of Cheeseburger) and no dips with the actual nuggets we did order. Food was cold and no straws included.

I want a full refund, this is ridiculous, tried cancelling the order through the app and it wasn't possible, ive got proof aswell, took over 2 hours which is way too late, the delivery guy wasn't happy either as you wouldn't cancel the order either.... I will be contacting my bank, this is ridiculous, can't talk to anyone about it either

The driver was at the restaurant for over an hour the food was cold the ice cream and milkshake were runny the whole meal was ruined

Fast customer service at the drive thru

The order that we received was not our order at all. We are not going to order with just eat again we had many problems with before as well.

Food was delivered late and cold and half the order missing

Items missing. It said we qualified for free 6 pack of chicken nuggets. None arrived. I did not order a happy meal due to this. Also, no smarties mcflurry. So my son only had a small portion of chips to eat for his dinner. Food was also freezing cold. No sauce or cheese on my big mac. I asked for no bun only. No cutlery provided with the big Mac. shambles.

It was like being bystanders on a reality TV show. A long wait for our food, the workers were bitching about each other loudly in the kitchen and when we were served our food.

Made an order for the family, everything was in our order for once however one item was incorrect. I ordered a big tasty with no cheese but it had no tomato or onions. Yet another mistake, but i would expect nothing else from this branch. We also had to wait 30 minutes for our food to be ready

When ordered said 20 minutes delivery. By the time it arrived was more like 1 hour and 20 minutes. Also food was cold

The food was so cold, it was inedible. The delivery was within a mile. Terrible, terrible quality

Cold, missing food, thrown in the bag. How these people get away with this it robbery!!!!!!!

Ridiculous always changing delivery time later food was cold and food was crushed

delivery driver was lovely, very polite and quick hand off of food

Quick and easy drive in and great food.

Brought a big tasty burgers are really thin now. Looks nothing like it used to. Burger was over cooked. beginning to notice that even a big Mac burgers are getting thinner. Very disappointing

Didn't get drinks or dips with the order McDonald's are at fault this was not the driver. McDonald's are terrible at getting the orders correct if my daughter didn't want it as a treat we wouldn't order this isn't a reflection in just eat

order did not turn up. order says delivered. food has not arrived. spoke to mcdonalds who confirmed the order had left the shop and a driver had mixed up some order numbers. I spoke to mcdonalds at 2044. at 2046 I got a notification to say order was delivered at 1920. this is not correct and I have just wasted£50 and have a hungry family. we have been waiting over 2 hours. I have not happy with this service at all.

Absolutely disgraceful got all of our burgers wrong have no idea what they do when looking at the orders cos they clearly don’t read peoples orders properly to make so many mistakes

Time kept getting pushed out and out and out!!!! However, courier seemed to be there when original time was issued so not sure who’s fault but was just about to cancel

The usual awful service from McDonald's. items missing, the rest cold, forgotten dips. The management needs sacking.

Absolute joke courier didn’t give us our drinks !

I don’t normally eat this type of food but it was just what I wanted

the food was cold and all incorrect then they didnt even give me a refund

Food Bag was opened on arrival, drink bag was wet from the drinks leaking and then broke open from the bottom which meant the drinks went on the floor.

Absolutely awful, took nearly an hour and half to be delivered, food arrived stone cold, no syrup with pancakes, absolutely atrocious very disappointed for the amount of money it cost

Arrived hotter that it would have been over the counter lol

Good was great, driver was super friendly but food was initially down to be delivered at 6:35 and didn’t arrive until 7:20. If it’s because it was ordered so early there should be a note to advise customers. All in all lovely breakfast ☺️

Chips and burgers were cold ,ordered large and got half filled chips !! Smoothies was less than half full .Shocked really as it’s never been this bad before

one big tasty missing. fries cold.no straws. no dips with the chicken selects.

2 hours late!!!!!!. and No rich tomato dip.

Love this mcdonald's foods always lovely and very helpful staff nice place.

Go here for something to eat before trainspotting at the pollgate train station level crossing and it's one of the best McDonald's in the country in my opinion

food expected delivery time continued to be delayed. driver did not deliver straight away and food was freezing cold. not happy

Food was STONE COLD, milkshake/ice in coke zero was completely melted. Horrible.

they gave me mini hashbrowns not a regular hashbrown, the sausage patty was half in the bun, took forever but not the drivers fault

The nicest McDonald’s I have visited! It is very clean and the staff are very friendly and helpful. There is a station with napkins, salt and sauces, which I have never seen living when living in London. There is also a play area for children too which is cute!

Entire meal missing, thought it was potentially my mistake but after double checking the order the restaurant just hadn’t put it in

Food ruined by spit drink in drivers bag

I never get sauce with my nugget order, no idea why they even ask when you order.

Drink was spilt in the bag so basically we had a drink in a bag which then made a mess everywhere . Chips were cold

McDonald's is McDonald's it's never gonna be amazing

we waited over an hour for our order and then it arrived cold

Order left Polegate at 18.40 and arrived 19.10. A burger was missing from the order and chips were cold. Had to drive to Polegate to get the missing burger!

awful all drinks spilt so all food wet and missing food food was badly placed in bags burgers squashed and just awful

Good food and great driver experience

My order was excellent hot and tasty the melted cheese was eaten by my 2 cats furry friend and he loved it (like I did)

Everytime we have ordered food from here, either on the app or at the drive through, we have had to wait a ridiculous amount of time. On today's visit, despite there being masses of staff (most of whom were standing around chatting), the car park and drive through were rammed with parked cars full of angry people waiting for their food. They consistently prioritise delivery drivers / food and visiting customers are forgotten. This branch is an absolute shambles and McDonald's management should take a long look at the staff who run it. We will not be back!

The drinks were stored incorrectly and leaked all over our food.

so fed up with receiving my order to find items missing,then being told that I won't receiving a refund ,Absolutely Discounted with the service I have received

Drink was spilt and half empty!

Since swapping from Eastbourne to Polegate mcdonalds I’ve never had any issues, foods always on time and lukewarm and the delivery drivers are nicer, thank you!

I orderd my son happy meal with nothing but the burger and bun as he has food allergies now he cant have it

My whole order was stone cold! Despite leaving explicit delivery instructions, the driver clearly didn’t read them as he drove up & down the park until he finally found me???

Not anything wrong with the delivery driver, Mcdonalds just didn’t provide a straw or sauces

Order correct although arrive on time it was a little cold.

missing the banana milkshake and the mcflurrys were half melted slop with ice crystals and were dramatically unfilled compared to normal which i don’t get because it arrived very quickly!

Hash brown and tropicana missing, food was cold

Gave me the wrong order caramel latte when asked for just a latte, didn't think it was too difficult

Received exactly what we were expecting.

Drink was spilled out alot in bag

These cars parking without bluebadge block the bay.

yet again, food delivered with out ordered sauces or even straws. I don't order McDonald's very often, but seriously guys, this is the seventh time in a row. I don't know if it's the McDonald's staff not packing the right stuff or delivery drivers leaving a bag behind, but why can't the order be checked before hand over?!

Food takes too long, Customer wait time is horrible.. Unprofessional

well don't know what happened tonight but order was messed up completely.completely.t two lots of d missing chips, missing cheese bites the drinks were awful pretty sure there was fantastic mixed in with the coke (not the best taste). usually there really good but tonight it's been shockingly awful 1* review definitely disappointing 😢

Driver was good McDonald’s where very poor

wrong order received, not one thing received was what I ordered

Well located with good service and food.

Place is a joke. Every consecutive time I've ever gotten food from here it's always been either wrong, cold or looks like it's been gripped by a toddler. Chimpanzees could run the place twice as better than the clowns at this place

Always asked to 'park up' when collecting an order at the drive-thru. Order accuracy has been very poor recently, too.

absolutely rubbish! took over an hour to be delivered from original time given, once order did finally turn up , it looked like it had been kicked across the floor several times, and not only that we was only given our burgers and no chips in the bag what so ever! when trying to call polgate , the line just rang and rang!! fuming!!

never recieved the food, long shift at work and now money is gone from my account and no way to buy anything else !!! furious

food was good, except I ordered one egg and sausage mcmuffin and one egg and bacon mcmuffin and I got 2 egg and bacon mcmuffins

This is the second time in a row we have had missing items on an order how hard is it to look at the order and make sure it’s all there?

No straws or sauces in bag again for the last few orders I have made there has never been straws or sauces really not impresses

No dips as picked in the meal. Chicken is scattered.

Took nearly 2 hours and was stone cold

Sitting in a 5 mins queue to be told that all three things I'm wanting to order are not available (even though still showing on the boards). Complete waste of time and having to sit in the rest of the drive through queue just to get out. Terrible.

All the chips were cold and had gone chewy, only half a cup of coffee and it had spilled into childs ice cream so he couldn't eat it

order was wrong, and promotional 6 nugs over the £20 wasn't delivered. strawberry milkshake replace with fruit shoot as well

Awful, we were missing items and refused a refund by just eat.

Disappointed really cold again and a few missing nuggets

driver delivered to wrong address due to his app not displaying my correct location, my location is set to my home address.

It was very busy with a queue to get in the carpark, but service was quick and food fresh.

I’m actually disgusted who thinks it’s okay to miss half our find who doesn’t check twice. Not the best really

I ordered a quarter pounder meal and a chicken nugget happy meal and only the drink turned up no happy meal for my child , called the number advertised and no answer! food was just warm. was hoping yo be able to speak to someone one the phone to request they send the meal out but unfortunately that's not possible so we are left with one meal between 2 of us which is not acceptable when you've paid for 2 !

Well, there is no need to write much on this subject, every conscious person knows what it is. Enjoy your meal

this is the 4th time I oder and food has been missing

Once again, McDonald’s forgetting items

Slow service, people queuing out the door and food arrived cold.

Burger and chips were stone cold but nuggets red hot make it make sense

Drink was made wrong twice but got there in the end

Should have option for never turning up as that is the usual from just eat non english speaking drivers.

Driver had to wait 30 mins at McDonald’s for our food and when it come items were missing from the order food was also cold. Driver was great. Poor from McDonald’s 👎🏻