McDonald's in Southwark

we'll order come late and cold so

The ice creams are all melted, one of them had oasis spilled in it so not salvageable, and I ordered it just under an hour ago when it’s a ten minute walk from my house please help me out here

WE GOT THE TOTALLY WRONG ORDER - £30 I WANT A REFUND

Worst service,have no experience to handle orders . Dozens rider have cancelled the orders after waiting for half an hour or more

They should not be allowed to deliver food, they don’t care about anything and the food is cold, half wet and something always missing. The staff don’t talk to anyone in store so how hard is it to concentrate on a list in front of you. McDonald need to have a window with a code that come on ur receipt, once the food ready put the code in and there is hot food from the kitchen. No rude staff missing anything

About 9.45 am, quiet with only 2 or 3 people waiting for there food, generally clean dining area, however the bin was literally overflowing with nowhere to put my rubbish. My food was spot on, fresh and delicious, and arrived promptly, however I did feel sorry for a guy who’d order was wrong and despite calling to several members of staff they completely ignored him. All that they needed to do was acknowledge Him and say I’ll be with you as soon as I’ve finished what I’m doing, but instead he was ignored by 3 different members of staff. Shame as in my opinion the customer service needs addressing!

Food so delayed. Stone cold on arrival

polite delivery driver and took care of food !!

I still haven’t received my order

All my fries was missing and wasn’t given a refund

Your drive sat outside the property for 10 minutes. We received the food cold as a result

i did not get my 2 apple buys and my free mcflurry i will like to get my money back

So times food cold . 3 am . And chips sometimes with salt sometimes with out .but love happy meals .the toy the best. I will still visit mc Donald's

I ordered my burger as plain and I got it with everything I didn’t ask for

Its McDonald's. You get a burger that smells of B.O in a bag that smells of mouse wee. You get a milkshake thickened with recycled chip fat and still enjoy eating it

Had to use the toilet here and and being a person with a non visible disability, had to use the disabled ♿ toilet with my Radar key. The toilet seat was broken and there was NO toilet paper! Luckily I keep an emergency supply with me but I shouldn't have to. And the bin was overflowing with maybe soiled items? ! I didn't want to complain directly to the staff because I didn't want to be singled out as a nuisance customer if I came back again. Altogether not a nice experience. 😕

It was busy but staff were great very helpful and polite

Always if not guaranteed to forget items at breakfast, pancakes with no syrup, no brown sugar & like warm coffee. This franchise needs investigating

Never seem to have milk shakes, always a problem for years. Don't think they want to makenafter a certain time

ordered large fries the amount was of a medium

you need to learn to get orders right, i ordered 2 sausage egg muffin meals, 1 muffin missing, come on sort it out, headoffice

My food was mad cold and I never got the sauce I requested!

A stop off for breakfast, you can't beat it.

The driver was very nice I asked if he could not knock and he didn’t very good !❤️

Didn’t had the chance to enjoy my dinner as it was wet n đắmage.

driver never gave me my food and has marked it delivered

The two double cheese burgers was freezing cold and it only took me 5mins to get home and never again am I ordering from old Kent road! Thanks again.

My food is freezing cold and I’m missing items

I want refund to is guy is clearly scamming for a free meal to eat for himself.

This place needs to train their employees and more specifically… their drive thru staff. I shouldn’t have to repeat myself 6 times to ask for the beef patty to be removed from the cheeseburger (which I’ve got every single time for the past 6 years) and the worker tell me it’s not possible. I ended up going to the Deptford branch instead where the employee knew what they were doing. Please show your employee this photo and tell them IT IS POSSIBLE. Thank you.

Decent place and very clean. The toilets are clean too. Friendly staff

Drive thru Indian man are rude for

I have no idea how the poor staff manage to deal with scum that hangs out there. Went for coffee twice, regretted it twice.

Rude staff, manager don’t know how to apologise on behalf of their rude staff. Service is slow and the staff always gets the order wrong.

Terrible service lady with orange hair at the till is very unpolite.

Elder lady at the drive through window was rude

Very busy drive can eat in earlier better

Don’t order online from this mcdonalds - made the mistake tonight and didn’t realise I ordered from the old Kent Road one Drivers literally tell you they don’t prepare food for takeaway after 11pm - we were told this almost 3 years back and have never mistakenly ordered from them again We ordered at 11:25pm and it’s close to 2am and no pick up yet

Always follow allergies requirements. Thankyou

I only use to pick up. Good as expected. I don't go inside.

respected my request 10/10 driver, delivered in good time as well

Don't got inside after school run sooooo busy

I have only got a double cheese burger and and my chicken nuggets so you have forgot my trouble cheese burger and my other double cheeseburger

I went inside to order my meals for takeaway. The fries were cold because they'd been cooked and left in the servery. I had to send them back and wait for fresh fries to be cooked, and then the burgers went cold. Maybe due to it being post midnight, the staff seemed uninterested and slack

The driver and restaurant is the best Thankyou.

Service definitely got better in the last 6-9 months. Much faster and looks more organised.

Went through the drive through and was told to wait in the parking lot for someone to bring it out. 15 minutes later I went in to see what was going on and my order was just sitting there getting cold.

Missing Big Mac burger from order

My visits there are fine. Food, staff, environment…all very good.

single wrapped and cold... needs to be double wrapped...

Arrived to hear/see what I assume was manager/supervisor chiding staff in what I thought to be unpleasant manner from customer side of counter. Others noticed also. Felt sorry for staff. Service is quite slow here and front of house is far from clean even when relatively quiet.

This morning I bought chicken for my baby after a large order and I ask if it does contain any pepper or spicy becouse is for a baby.. and the lady was atended says not a told and when I get home was super spicy lot of black pepper is just about customer service if they don't know what theh are saling or do. E one w Allergies it can be cousedylot of problems.

item missing, food stone cold (can see food made at X time, but was not "picked up" until 20 minutes later after GPS shows driver at a random residential address in opposite direction)

Extremely rude driver, shouted at me

Fast drive thru staff brilliant 👏 keep it up xbob

I waited over 3 hours for my food and I barley ordered anything, I think I deserve a refund because this is crazy

The address was wrong... So the food was cold???????

Wrong order,missing things ,cold food and delay of 30 minutes

best new years eve meal ever! the cheeseburger was sublime. give the chefs a raise!

On time and hot.We ordered 1 double sausage egg mc muffin meal (with oj) ,4 hash Brown's,1 sausage egg mc muffin.We all gave it the 👍🏿.

Drive through got home two large fries missing 😡😡😡😡😡😡 and my apple pie

Late delivery and did not bring three sauces I ordered! Terrible

This McDonald's has a huge reputation for forgetting to put everything in the customer bag. You'll either be missing a burger, or fries or drinks. I ordered 3 meals from this place today and they forgot the orange juices. 3x orange juices missing. It's not the first time. I advice people to check their food. I'm not longer coming this restaurant. I'm sticking to bestwood and making a complaint.

Visited at 2am. There was two delivery drivers and the drive through was empty, yet it took over 15 minutes to serve two double cheeseburgers. The male toilets have not been looked at in a while, there was a shattered bottle on the floor with some liquid, likely liqueur, the toilet seats had urine on them and toilet paper everywhere.

out of 12 items ordered , there were 5 items missing. that is half the order. Customer services refund £3 and apparently this is meant to make it ok...

A young gentleman, Yakuba the drive through cashier deserves a shout out! So helpful, knowledgeable, and such a good energy!

food did not only take almost an hour being prepared despite my order of two, but also was stone cold upon arrival despite my house being around the corner approximately 3 minutes from the restaurant. there is no excuse for this considering the distance and amount of time taken preparing the meal, if a prolonged amount of time is taken to prepare my meal i expect it to be at least warm. this is an unacceptable service i have experienced

Seems to be a regular occurrence when ordering from here that items are missing!

Perhaps the slowest service I’ve ever had at a McDonalds.

River bridge is closed tomorrow morning

The worst McDonald's in London.

Late, and then forgot to include half of my order

Always busy but got food pretty quick.

Went here last week & the toilets are disgusting there was also no sauce in the dispenser & no sugar. The food I ordered & the service regarding that was fine otherwise

Oi was waiting hours for something that never even came.

If you want your food hot go to this drive through. Can't fault it. Can get busy at times but generally fast service.

I requested just ketchup but they gave me me way too much to the point the bun broke apart from being soaked in ketchup

I DONT LIVE THERE WHY ARE U DELIVERING TO THE WRONG ADDRESS FU AND URE MUM AND DAD SEE

I’m here to drop my 5 stars because I went today for a drive thru breakfast but it was slightly past 11am. The staff initially said “no” but after I complained they made efforts to get my breakfast order ready and it was amazing, so touché McDonald’s.. Touché

El pedido no me ha llegado completo

Very dirty toilets otherwise drinks were fine.

On time and very polite delivery man but missing some items

They forgot my fries and drink aswell as my McFlurry and on top of that the delivery took forever to come

Service was soo slow, food was cold. The order we were given after waiting 15 minutes wasn't ours so we had to wait additional time. Nothing fast about this food

Absolutely rubbish! First, I ordered banana with my meal , why did they give me VANILLA? Second, the whole of my burger buns burnt. Do better, it'a food it's really not that hard the orders are literally in writing on the screen! And the restuarant was dirt two + I ordered a mc crispy not spicy why have you given me the wrong burger"? Got my whole order wrong. What I would like is a refund because what on Earth am I paying £10 for for you to get my WHOLE order wrong and even BURN my food! Why would you even serve burnt food?

He took long to bring it here and when I finally got it the bag was soaked and forgot to give me my drink

The service wasn't very friendly and welcoming, and the staff were handling food without gloves, don't think I will be eating from here again, they used to be top of there game with hygiene not sure what's happened recently

I didn’t get my order it I just got my drink

wrong drink.i ordered banana milkshake but I got oasis

delivery driver made me very uncomfortable

Food very cold, porridge very cold and no syrup came with porridge

Had to wait more than an hour for food

It does the job and fills a gap. Sometimes quite inexpensively. Nice black coffee.

Reminiscing a Big Job in Syvilan Grove down Old ,Kent Road, doing our first Fibre Optic Aerial Satellite system with my nephew and Mick of Mjs Systems ltd serving 102flats and 6houses over a period of two and half years about 10years ago which was prolonged with,site problems and obstructive electricans but we still gone it done!we have over early morning coffee break here before going on site staff still attentive and friendly!

Food was stone cold was not able to eat way too cold

The driver was so rude he arrived at the car park on my estate, refused to come into the estate kept telling me he is at 86 despite explaining to him multiple times I live at 85 and 86 is and even number and 85 is odd so they are not next to each other. He then messaged saying I’m leaving your food outside 86 which is no where near me and I’m disabled.

very poor service. Did not deliver on time at all. Avoid McD in general and this place in particular if you can!!

This is one of the worst McDs EVER!! Slow is not the word, and by the time you get your food, it's cold. This new system is chaotic and needs revised. Avoid Old Kent Road Mcdonalds at all costs, especially Saturdays. Don't say you weren't warned!

Horrible terrible hate it almost poisoned the sprite i was given made me vomit tasted off and like chemicals and it was horrible my wrap was dry no sauce

I’m sorry but what am I supposed to do eat 20 nuggets with no sauce? Waste of money