Maze Grill Mayfair in City of London, Westminster

Dålig samordning av mat och dryck beställningar. Beställde fördrink som kom in samtidigt som förrätten, vi hade beställ vin till maten men kom inte in alls utan vi fick påminna om den när vi fick varmrätten, verkligen inte okej. Hade högre förväntningar på smaker då det är en Gordon Ramsay restaurang. Maten smakade okej men inte mer.

El domingo tuvimos una noche encantadora! El ambiente era muy agradable, la comida era excelente y el servicio de mesa era genial! El servicio fue perfecto y sin problemas gracias a Mónica, ella tenía un buen cuidado de nosotros e hizo nuestra cena muy agradable!

Um jantar magnífico, tanto a nível do ambiente da qualidade da comida do excelente Chef Alexander Herrera. O Restaurant Manager Fabio foi excecional no atendimento proporcionando uma noite de sonho! Muito obrigado e recomendo vivamente.

Mixed first experience at a Gordon Ramsay restaurant. The overall welcome was very good although our particular waiter seemed rather downbeat from the start. I ordered a rare 7 ounce fillet steak, £61. I cut a mouthful which my friends and I judged to be ‘medium rare’ rather than ‘rare’. I mentioned this to our waiter and he took it away to the kitchen. The waiter returned, in surly fashion, and with a gesture of plonking the plate on the table, said, “Rare!” and departed. The fillet was now much reduced in size, had been sliced in half to display an, admittedly, almost rare steak. Given the shrunken size it was clear that the ‘medium rare’ part, which we observed earlier, had been removed. I asked for the manager who was kindly apologetic and offered a replacement 7 ounce fillet. We waited and waited. My friends had by now finished the main course. I asked when the fillet would be provided and was told it was still ‘bleu’! I asked him not to worry and I’d take it ‘bleu’. I am pleased to report it was an exceptionally enjoyable and beautifully ‘rare’ fillet. My two friends very much enjoyed the Lobster Thermidor and the Lamb Shank they chose and it was such a pity I could not have enjoyed this replacement steak at the same time. Their desserts were very much enjoyed and my Bread and Butter pudding was absolutely fantastic. Our surly waiter took payment and, with still no apology or warmth, hardly warranted the 15% gratuity. Nevertheless, the manager and the other staff were so welcoming, warm, friendly and helpful, it would have been churlish to have the gratuity removed. Had my complaint been addressed with more grace by the waiter, the much enjoyed replacement swifter and the waiter friendlier on departure, I would have rated the experience 5/5. Instead, sadly 3/5 and not the best first introduction to a Gordon Ramsay restaurant.

If you are in London and desperate for American steak house, then maybe come here. If not desperate, go elsewhere. If you go, skip the salad and lower your expectations on the steak. GOOD: Wine, service, cleanliness POOR: salad, temp of food Read other reviews saying the service was poor. I disagree. Everyone was attentive and taking care of my needs. Read another review about substandard salad. I DO agree. Ordered the Caesar and the salad was drowning in mayo, zero flavor, and the anchovies smelled fishy with a boiled egg that smelled spoiled. I picked at it, told server I it was bad, and sent it back…still got charged. Got the 7oz fillet. Good portion size and tasted good, but didn’t come out very hot so cooled down very fast and was cold bites at the end. Side of green beans was ‘meh’. Like I said, if you are in London and desperate for American steak house, then maybe come here.

Saturday. Family with teens having dinner between sightseeing and a show. The restaurant is quality (polishing the glass doors, sober uniforms), but informal enough to relax. Very attentive staff, Monica and coworkers, were always available (the room half full) and understood the level we're on when it comes to dining. Share an entré between two, of course they brought plates without us asking. The wait for the Wellington, as "warned" in the menu, wasn't long at all, having entrées. The tartar was super, really good texture. The mushroom pasta so full of flavour. Good wine by the glass. A very good restaurant experience without snobbery.

BT has been our waiter for years and years. Everytime i am in London i must stop by its our fav spot and BT makes our experience a million times better.

Loved the cheese burger and mac & cheese! And all staff were extremely friendly especially our server Khalid was the best! Great great service will definitely be back

I had a great experience at the restaurant. The buffalo chicken starter and the sauce were perfect. Fabio and waiter, Khalid & Amman provided excellent service. We ordered the tomahawk steak, which was the best meat I've ever had in my life. I also want to thank Bar Abdul and Luis for their fantastic cocktail and wine recommendations, especially the wine named Fotaq suggested by the sommelier. Overall, this has been one of the best dining experiences of my life.

Absolutely superb, BT our waiter the heart and soul of the establishment. Great knowledge and struck the balance between professionalism and friendliness perfectly. Excellent sommelier who chose perfectly to match the Cote de Boeuf. Thanks all.

Service was outstanding! Food is delicious! Atmosphere is amazing! Music is cool! We had a very good time!

I love Gordon Ramsay restaurants, and this doesn’t disappoint. The staff are lovely and welcoming , Fabio the manager was great. The food and cocktails were lovely

Where do I start…… fantastic friendly staff and brilliant cocktails and without doubt the best beef wellington we have ever had. Well done Team 😎

The place was very chic , relaxed atmosphere, the food amazing as expected!

This was an amazing experience. All the food and drink ordered were exquisitely prepared and tasty. Rafael made us feel welcome and was exceptionally warm, gracious and funny. I would go back every day if I could.

Amazing service.. the best I've ever experienced, food was incredible, non alcoholic cocktails were so delicious... So why only 3 stars? The TVs. They are huge, intrusive... Very few, if any tables would get away without a member of the party continuously drawn to the tragic pictures of BBC news... Gaza being destroyed, football highlights... etc. it sets the tone of the restaurant like you're popping into wetherspoons for snack. Would I go back... Nope.

El lugar es muy bonito pero ruidoso, con buen ambiente. La entrada (tártara de res) nos pareció muy estándar pero los platos fuertes y el postre estuvieron deliciosos Excelente atención del personal en general.

Best Beef Wellington I’ve had in a long time. The appetizers were really yummy too, but small portions. Main courses were generous. Pasta dishes excellent too. Bar ambience but little too loud! Excellent service.

The music its too loud and i don't like But food was good

The most delicious Halibut and Green Beans I've ever had. Others enjoyed their steak. No complaints all round.

Went for a family celebratory breakfast for our grand daughter. Food and service was exemplary!!

Wasnt a fan of the smoked mash with the lamb, left a after taste

Always the best experience ! From start to finish. Excellent quality food & service is impeccable

Having eaten at several of Gordon Ramsay’s restaurants, we choose them because we know the quality we are going to get. But not on this occasion. Food was very poorly cooked and delivered. Fish was soggy, mash potato had off burned taste. Service was awful, having to remind waiters numerous times for drinks that had been ordered, desserts menu requested etc. Will definitely not be going back.

Not what it used to be a few years ago. No wonder they have cut it in half and replaced with a Chinese place. Mediocre food, even worse attitude and incredible price tag. Sad.

Me and my partner had planned to go to this restaurant for New Year’s Eve weeks in advance as we had assumed it would be busy. After weeks of looking forward to getting the sharing experience that the website offers, 2.5 hours before our table and deposits had been made, we had got a call to say we could not choose that menu and it was only the NYE menu which we were fine with, However the prices where much higher and we had less options. This as you can imagine was very frustrating. However despite that the food and the experience was amazing and we had a lovely time.

We were really excited to get a reservation at a Gordon Ramsay restaurant on NYE in London. We arrived and to be honest, the entrance was a bit awkward. I felt like I was walking into a tiny entryway into someone's building to access their flat, it was cramped. Once we got in, we were seated, only to wait over 15 minutes for our waiter to show. He took our drink order and we again waited for a long time with no water or drinks, nor the ability to order. About 15 minutes after ordering, we finally got our drinks and then placed our order. The restaurant wasn't terribly busy (there were some vacant tables) but the food took forever, much like everything else. It was good, nice. Not thrilling, but nice. A major fail was the extra tiger prawns we ordered - they were about 26/30 count size and just thrown on a small plate. Certainly not with the £4.50 each we paid. We finished, and then just sat, and sat, and sat, all while we watched our server dote on those who were spending a lot on high priced drinks and wine. I finally flagged him down and asked if we could get our check, only to see an automatic gratuity of 20% added. With a bill that was just short of £360.00 for two adults and a child and service that was subpar at best, I couldn't believe it. I sought out a manager and raised my concerns, he dropped the gratuity. We have eaten/had experiences at several Gordon Ramsay restaurants and have always had stellar service and food, by by this is the worst service and quality of food we have ever seen, especially for the price. Hell's Kitchen Vegas (three times), Gordon Ramsay Burger and the Gordan Ramsay Academy (Woking) - all phenomenal experiences. This place on the other hand...never again. It's an embarrassment to Chef Ramsay that this place is allowed to run like this.

Best food! Perfectly cooked. Amazing service and attitude!!

amazing atmosphere, delicious food, good service as expected

Given the hype we were all expecting an insane culinary experience. It wasn’t that. The starters were ok at best, i.e., nobody enjoyed the over toasted sour dough bread. The corn ribs lacked flavour. The chicken bites were good. Mains, the cheeseburger - at £23 this should have been sublime, it was like the starters: ok. The desserts were the same category. The team were nice and that was the best thing about the place. We will not be rushing back sadly.

Amazing! The service was impeccable. Great for special occasions.

The service was bad. We had our starters and one of us has not received it - only after 20 minutes when we all ate our first dish. they were overall lost - maybe this has to do with the fact they were very busy as it was Xmas day. The food was ok but nothing exciting.

Great food, good location and great atmosphere. Thank you.

I paid £255 more than I was supposed to, and I don't understand why. I think it was the shop's fault. The food was great as was the restaurant and service.

Shoutout to BT! Great guy! And the rest of the staff were likewise amazing🤩 Mains were incredible! And the brownie was a fan-fave for the gluten-free amongst us Only thing the music was somewhat loud… Still. Recommended!

I go here for dinner almost every time I’m in London. Can’t go wrong with the Burger! Ribs are fantastic also!

Music too loud, service slow, quality of food not worth the cost. Will not go back.

After being excited to go here during our trip to London, we were very disappointed. The caeser salad was heavily dressed and tastes like mayo and the beef Wellington and sides were grossly under seasoned. Not what I’d expect for this brand and the price.

Great festive menu, very affordable. Nice service.

The service is always absolutely on point. I had the roast and the potatoes could be better. Bit dry but other than that the food was great. Unfortunately there was a screaming child who it’s parents ignored for about twenty minutes so that was annoying but the meal and cocktails were lovely. The staff really make it special. The mandarin margarita was divine !

Too loud (music was loud, hence people were louder). We struggled to hear each other. otherwise, everything else was outstanding!!

Yes the food was good - but the time it took to arrive was extraordinarily slow, and the attitude of the staff about that was rude and dismissive. No apology, but "It's pre Christmas, we're very busy" when in fact one third of the tables were empty! Even asking for a bottle of water produced no result until the request was repeated ten minutes later. We are happily in a position to regularly eat out in London, and the slow and off-hand service here was in contrast to anywhere and everywhere else. Be warned.

BT was our waiter, and he was wonderful! made the experience amazing!

Lovely food and very nice waiter BT. All in all a very nice evening. Atmosphere is very classy with music, there’s is a seating area opposite the kitchen for that in-house experience.

Wir waren das erste mal dort und das Essen, als auch der Service waren hervorragend! Spezieller Dank an unseren Kellner BT, der uns klasse betreut hat. Dann gibt man auch gerne ein bisschen mehr Geld aus. Das Essen war ebenfalls sehr, sehr gut. Wir kommen gerne wieder!

Overall too much noice - 35 pound for Yesterday opend champagne- not okay, getting the redwine in the middle of the cource … television with football 😳 no it was not a good experience…

Gordon Ramsay Bar & Grill in Mayfair is a gem! The dishes were packed with flavor, and the service was quick and friendly. The atmosphere was lively but relaxed—a great spot for a memorable meal. Highly recommend!

Came here for a birthday lunch. It is a bit odd having the football on big screens above your head while trying to eat a meal, but the kids liked it. Food was hit and miss. Some things were delicious (nibbles, beef wellington, burgers and lemon sole) but our sides didn’t arrive until prompted. The big problem was that the kitchen kept sending out my wife’s meal with a Yorkshire pudding on it when she is a Celiac (despite her being told she couldn’t have it). Total confusion between the kitchen and staff about allergens which meant her meal went back and forth multiple times, resulting in her having to eat her meal after we’d all finished. The manager removed the nibbles, my wife’s meal, sides and service from the bill without asking. It’s just by then, it had all got a bit underwhelming. Better training required all round.

I wish I could say something positive but didn’t enjoy anything as I realised my Chanel handbag had been stolen just as my food arrived at the table. A thieve who was tipped off by someone inside the restaurant had be notified about my bag (which was out of general view, I was sat on a bucket and the bag was tucked behind my back) was able to enter the restaurant without challenge walk around, sit on the empty table next to me, put my bag under his coat and walk back out again. Whilst the waiters straighten the empty table after him as he made away with my bag ( we watched the CCTV with security) I’m in my 40’s I’ve never had anything stolen from me, this is definitely a first and the last time I’d ever visit any of Gordon Ramseys restaurants. Advise for future customers, treat this place as you would a fast food restaurant where the general public can come and go and keep your belongings strapped to you just as you would in say a McDonald’s for example. When we drive through the Crazy cat entrance we also weren’t challenged or greeted we had to find a member of staff to say we had a reservation so Its not difficult for thieves to know that they can walk in and out of this establishment without any sort of challenge, even sit down at a table (so close to me) without a booking or asking for a table. It could have been so much worse and I’m thankful it wasn’t please be safe and vigilant when visiting this restaurant.

Gordon Ramsay Bar & Grill in Mayfair is outstanding! The food was perfectly cooked and full of flavor, with every dish beautifully presented. The service was friendly and the whole experience was very enjoyable. Highly recommend for a special meal. 5 stars!

The food is great - we had a beef wellington and it was nicely done with a good pink finish on the inside of the beef and great meat-to-crispy pastry ratio. Buttery mash was also good, as it should be at this price point. Unfortunately the food is let down by a number of important factors that affect the customer experience - first, there is no restaurant signage (the only one is Lucky Cat which is another Gordon Ramsay establishment next door) - the security guard had to confirm that this was the same building. Upon entry through a small glass door, there is no proper entrance (or restaurant signage inside), and the entire place is a cramped corridor that even petite customers like myself have trouble walking through to the overly crowded tables. Lighting is overly dark and it’s more of a sports bar vibe (not restaurant) - so expect to have to yell at your dining companion sitting mere centimetres across you just to have a decent conversation. Service is also hard to get hold of, partially due to the poor lighting impeding visibility and had various levels of delay in time. Also watch out for the receipt - they charge a cheeky 15% (optional - but be sure to speak up or they will slide it in), when most restaurants charge around 10-12% and many at the customer’s discretion. A pity, as we were very much looking forward to a stellar experience at this Gordon Ramsay establishment. Our experience did not match our expectations of the Gordon Ramsay brand and his signature calibre of excellence. Maybe some of his other restaurants will be a more accurate reflection of Gordon’s standards, but this one sadly misses the mark.

The experience was great!!! Khalid, our waiter, was amazing!!!!

My partner and I came here recently for a very exciting anniversary dinner, we were both extremely excited about the dinner because it’s not something we usually do and we are from Australia. However, I am deeply disappointed in the service and the meal, the beef Wellington, which my partner has been excited about for weeks was completely undercooked and raw on either ends and the top pastry was burnt. The meat was also falling out of the pastry, we were not offered dessert/tea or coffee, we were sat next to do the door and we were not offered a second drink. We are not people who complain and frankly would have been more than satisfied with a decent meal and service but for the price we paid. I am completely and disgustingly upset.

Rapporto qualità prezzo decisamente scarso. La vellutata di cavolfiore sapeva solo di aglio. La crostata del filetto alla Wellington troppo cotta e secca. Decisamente sopravvalutato

Food was great as you would expect (we had the beef wellington), but there are extremely large tv screens mounted on the walls in this restaurant showing football, quite bazaar, very distracting and ruins the overall ambience.

Friendly and attentive service, even when it's very busy. We had an excellent dinner and desert - the bread-and-butter pudding is out of this world. So tasty! Thanks so much to Kamila, she aimed to make our dinner experience special, was very helpful and friendly. This is one of our favorite spots for lunch or dinner when in London. Never been disappointed.

The food and service is great, but the ambience is way way too noisy and not what “Gordon Ramsay’s” name evokes in my brain. I had eaten in other GR places before, so I can compare. We felt like we were sitting in a local, too crowded pub, with drunk people yelling, but at the same time, like we were sitting in a self-service family all you can eat 3-star eatary. Feels like the place is trying to serve everyone but at the same time doesn’t serve anyone. I kind of imagine what Mr Ramsay would say to the owner if this was in his own Kitchen Nightmares show. And trust me, he would not spare his language here. After leaving the place we felt like never going to GR place again.

Fantastic food. The best steak I’ve ever had! Service second to none. All in all, amazing! Thanks so much guys. See you soon 😊👏

Very nice place with awesome food. Staff was very kind and helpful. Strongly recommend Beef Wellington.

As always, we had the most amazing experience. The staff, food & ambiance is beyond remarkable!

The waiter set the order, arbitrarily denied the content of the order and recommended wagyu beef, in the confusion to put the wagyu beef order, resulting in a sky-high steak bill of 500 pounds for two people. In the end, although the solution is good attitude, but the wagyu beef steak is not suitable for daily consumption, eat very uncomfortable, too fatty.

Lovely ambience, great service and lovely interaction with an active toddler!

Amazing experience! One of the greatest owner and Tv Legend Gordon Ramsay thank you so much

Enjoyed great food , service was great especially Monica

Plage was noicy and waiter misses that we wanted two foredrinks and two starters for to people Foredrinks arrived together with the starter which was One to share instead of One Arch

Essen absolut top. hervorragender whisky. Es war ein wunderschönerAbend.

Happy with Khalid’s service and solving our missing requests quickly. Thanks in advance.

Staff is wonderful, so friendly and genuine, our server BT was 10 out 10 and the food was so delicious and tasty. Will be back again and again

Angie was a very friendly waitress with good suggestions! Thanks a lot! The food was delicious. You have to try the spinach with truffles!

An excellent dining experience, indeed. Khalid, our waiter, was attentive throughout and exceptionally kind and well mannered. Quality of meat was also brilliant and cooked the proper way.

Khalid was a good server, thanks to him. Mac and cheese was great. We ordered many kind of steaks, the Florantine was not so good, tasteless and not worth the price. Ribeye was the best

Somewhat pricey but the food was delicious . Atmosphere was lively and comfortable. The service on this occasion was a frenetic mess. No one really looked after us , waiters falling over each other in confusion , water not refilled, cutlery not replaced, and we didn't appreciate neing told, after being kept waiting to be seated for more than 15 minutes( had a reservation) and another 10 before we even were served water, that we should order everything right away because we could only have the table for 90 minutes . Sadly the service didn't match the food. Amateur night .

Ok experience. He has better restaurants. Service was meh. Food was OK

The food was excellent, it was delivered hot and within minutes of ordering. The staff were very polite and professional. I would absolutely return to this restaurant.

The service at Gordon Ramsay Bar & Grill is exceptional! The staff is polite and attentive specifically BT! He was going above and beyond to provide a great and wonderful experience! We were really impressed. Will definitely come back.

The place was amazing for my 51st Bday. BT our server was amazing. Loved everything about the place.

The food was excellent, but the venue was not as expected for the price we where paying for the food and drinks.

Khalid our waiter was charming and attentive. Food was good, but I don’t recall receiving welcome drinks with order which was the 3 course special dinner. Even without our drinks, we would still come back. It’s quite busy but has a cozy and inviting atmosphere.

Excellent all around. Our server I think her name was Anita? She was fun and great!

Food is hot and presentable good quality great experience, value for money, BT and Khalid provided imappacable experience, warm,well come and unforgettable,enjoyed to the max,thanks.

Great fun and great food. Our server BT was very fun and made for a great evening. Had the Gambas, Caesar, spinach, marrow mash and cote de boeuf. Only complaint was Gambas needed more grilled ciabatta to sop all the deliciousness.

Great food! Great service! Friendly staff. This was our second time here and I would definitely go back!

This is a great venue if you want to lose weight! The food did turn up eventually after we pointed out the length of time we had been waiting

BT was so helpful and the manager was so kind to assist us with our concerns.

Amazing food, reasonably priced for the standard, very chilled vibe. Great service and especially well looked after by our fabulous, kind, friendly knowledgeable and sociable waiter BT. Thank you

I just wanted to say a big thank you to Iulian for the great time we had at the bar! Your friendly service and attention made our night special. We really appreciated your recommendations and the welcoming atmosphere you created. It was the perfect place to relax and enjoy ourselves. Thanks again, Iulian! We can’t wait to come back!

First time for me but will surely repeat as breakfast was very great and our server, mafer was very attentive. Will be back when in town.

In my opinion, the culinary offerings were satisfactory, albeit not exceeding expectations, particularly considering the establishment's association with the renowned chef Gordon Ramsay. Our family outing was enhanced by the complimentary children's menu. While the pricing was undoubtedly substantial, it was within anticipated parameters. The initial service was adequate, however, the waiter's premature presentation of the check prior to the completion of our meal was perceived as impolite. Furthermore, the ambiance lacked the customary background music, resulting in an uncomfortably quiet and monotonous atmosphere. Despite the satisfactory culinary experience, the overall impression does not warrant a repeat visit, although the experience itself held some value.

We had an amazing experience at Gordon Ramsay ‘s Bar and Grill. The food was high quality and delicious. The only thing better than the food, was the service! Our waiter BT was super friendly and attentive without being intrusive. You can tell that BT loves what he does and he goes above and beyond d beyond to give the guests a wonderful experience. It was a lovely experience all around. Highly recommend!

Staff and food where excellent, we had to wait for 30 mins past our booking time before our table was free and we received our starters free because of this. We where directed next door to wait in Gordon Ramsay's other restaurant The Crazy Cat where the prices of their drinks where seriously expensive. On being seated in the bar and grill we found the restaurant to be very busy and crowded with football on large TV screens which added to the overall noise. Staff where very attentive and food was delivered quickly, for my wife and I a trip to a Gordon Ramsay restaurant is a treat but this was not, sorry but we found the experience underwhelming and something of a disappointment.

Everything was perfect and the staff was so professional and polite :)

Burger was inedible and will never be back. Service ok but overpriced tasteless food

Abdul and our server were amazing. Experience was very special for us! Food and drinks were delicious!

Everything is beautiful! Food is very delicious. And service is perfect!

Steak was great. Service was outstanding.upscale casual dining

Wonderful meal my daughter had set meal great food fantastic value I had prawns pil pil a little disappointed but made up for with lovely fresh lemon sole and delicious bread and butter pudding plenty for 2

The food exceeded our expectations! The staff was incredibly friendly and efficient. They anticipated our needs, without having to ask. A special thank you to BT for making our anniversary feel extra special. 100% recommend.

Great food, great surroundings, great service. What else do I need to say!! Ask for BT…

My colleague and I had the most wonderful experience AGAIN. We visited Gordon Ramsay Bar & Grill for the 2nd week in a row and we never imagined that their service and hospitality could have superseded our prior experience but they did. My colleague & I are in the service industry so we can truly appreciate extraordinary customer service from the heart. Russel, Khalid, BT, Abdul & the entire staff treated us like we were their family. Thank you so much!

Went with great expectations. The food was good. Will give 3/5