Massarella's Restaurant in Wigan

Unpleasant experience and cold. Activities going on in main cafe with children, very noisy. Went into other place, no where comfy to sit. I’m disabled and like to get out of my chair to sit and eat and the place was freezing and uncomfortable. Tables dirty and not wiped down. It’s difficult enough having to get down the path to the place without feeling like they don’t want you there. It’s not disability friendly. Then came the bill…two coffees, main meals and bread… £32 …. It wasn’t worth the money at all. We won’t be back. We asked about heating but said it’s broke….but the place to eat was very cold.

What an absoluteand utter shambles. I certainly won't be coming back. Ordered lunch for 3 only to be told while waiting for it to arrive that one of the meals ordered has all gone (even though we are talking 12.00 noon). They wouldn't make a breakfast to compensate for their error and I didn't want any of the other pies offered so I am now sat here watching the other two I'm with eating their lunch and have had mine refunded. Absolute disgrace Golden Days - if I could give you 0 stars I would !!!

Friendly staff and reasonably quick service. However cutlery not very clean, also tables need wiping too. Floor area under tables needs to be kept clean, lots of crumbs etc. We had hot chocolate which was very good and soup which was excellent. One slice of bread with the soup!!! 2 slices would have been much better as the bowl of soup was a generous size.

Had the most amazing coffee here last week piping hot and nice and strong and the cake was delicious too Served by a lovely lady called Tracey

Will not return 8 of us went for afternoon tea … we had to ask for the cups then for sugar then milk … self service so unorganised then the sandwiches came they left one short got back up to ask where it was waited a further 10 minutes until it came . Shocking service & won’t be returning in the future

very nice café plenty of choice food items prices are about right but drinks a bit on the high side we had a combination of the toasted sandwich which were all very good well worth going

This cafe would be great as it has crafts and painting on sometimes. Nice attraction. Coffee is good but the let down is overcharging for cakes. £5.50 is well above average for a slice of cake or cheesecake! Other cafes in the area don't charge this and you are out pricing people. Such a shame.

Had the fish and chips made by Stacey they were amazing with gorgeous thick crispy batter, followed by a delicious cake served by Kerrie who is lovely very friendly and always chats with the customers. It was a fabulous lunch we will be back soon.

Whenever we visit Wild Mint Cafe we are always delighted. The food is prepared and served beautifully and efficiently, not to mention it’s delicious and fresh. We LOVE the baguette of the day - it never disappoints. The cake selection is to die for and the coffee hits the spot. The staff are friendly and accommodating- nothing is ever too much trouble and they do all they can to assist with any requests we might have. From allergies to accessibility we are always welcomed and dealt with professionally. A massive shout out to Keri who has assisted us on a number of occasions with booking requests and special meals. It’s such a comfort when a member of our family has dementia. Your care and kindness is appreciated and we can’t thank you enough. Super setting, lovely atmosphere, delicious eats and first class service. I totally recommend it!

Fantastic! Eaten lunch with a friend and couldn't fault a thing. Food was fresh and really tasty, lots of flavour. All the staff were friendly and attentive. Highly recommended

A lovely spacious cafe that’s very child friendly. There’s a little area where children can play and they have amazing icecream to keep everyone happy. The coffee and cakes are spot on and I would recommend for a coffee and cake catch-up with friends.

Came with my daughter and took advantage of the rainy half term crafts. Millie enjoyed herself and said it’s the best babyccino she’s had. Lovely staff, great atmosphere.

Great breakfasts here, and doggie friendly so I pop in regularly. Always friendly staff who will accommodate any requests. Really relaxed and welcoming atmosphere!

Visited for the first time for lunch on an unexpected day off with a friend, absolutely loved the food and the atmosphere was so welcoming!The ladies cleaning the tables (think their names were Kath & Elle) and the gentleman behind the counter serving get a special mention as their service was second to none.I will certainly be revisiting and telling my friends and family about this fabulous restaurant.Please praise the staff on my behalf, I have come home a very happy woman xx

Not very covid friendly. Had to take two dirty cups back. Very disappointed. Won't be going back. Wasn't shown to a table. No personal information taken. Didn't know if tables were clean or not.

It starts with a long wait in a self service queue that would work better if they managed to separate it into 2 queues one for people who want a hot meal and one for those who just want coffee and cakes for whom the queue is just far too long. The cake selection itself is very poor. They also need to put some effort into cleaning the tables of detritus instead of leaving it piled up for lengthy periods. This all reflects poor management and organisation of resources.

Cafe was Quiet, called in for a cuppa and rest after visiting garden centre, and shopping outlets, Coffees were very good , hot, and the packets of shortbread biscuits we bought and shared were delicious. Clean , with comfy seating, large airy room . Not much food left, ie, scones cakes to have with coffee, maybe would try again at some time.

Looking forward to a pleasant lunch catching up with an old friend, I was disappointed to say the least with the burnt offering presented to me. Top slice of the toastie was clearly overdone but you don't want to ruin a rare lunch together by complaining, sending food back and then eating separately do you? It was only as I reluctantly tucked in that I realised the bottom slice, well hidden, was inedible. This should never have been served in the first place as blatantly obvious not fit for purpose. Price £5.30. I made my displeasure known to waiter when he was clearing away the offending slice but no apology, no offer of refund. Shan't be going again.

We had 2 toasts 1 coffee, 1 tea and jam...cost £9:50. I think this is too much. Cooked breakfast didn't look appetizing the bacon was left under hot light and looked like cardboard. There were no menus or serviettes. Disappointing.

Came here with my mum and dad on recommendation from someone. We did, expected a 'dobbies' type thing but we're REALLY disappointed! Myself being vegan looked at menu = NOTHING for me, now normally I pick soup in this 'situation' but soup was tomato which I'm not a fan of = me NOT EATING! - not all vegans/veggies LIKE cheese!!THANKFULLY they HAD/HAVE 'fruit tea' so at least I was able to warm up that way!Staff we're slow and had a ''don't care/when's closing" sort of manner about them. Which didn't improve matters. Only 'plus' I/we liked is that it houses Mountain Warehouse, Paver and The Works = SOMETHING to do/reasons to stay!

I really like this place for a catch up with friends/family over a cake and coffee. Absolutely loved the seasonal gingerbread muffins they had when I visited last week. Also great in the summer to treat yourself to a sundae from their ice cream menu.

Have been a few times lately ,the coffee and cakes are good , but the meals and panini are poor quality indeed I wouldn’t recommend any at all , tasteless done on a budgetThe people on the till who get the coffee ready and complete your order are excellent and a credit to the restaurant but they are serving up sub standard fare and it’s what you the most

All round a good little Cafe in the Garden Centre. Just a few things to mention; 1. When we ordered a couple of toasties and a bowl of chips, we got the toasties first but had to wait for a little for the chips (we ate half of our sandwiches before they came) 2. Gemma's pulled pork/cheese toastie, the cheese was still cold and not very melted and finally 3. The poster has "Bring back your receipt to get the same coffee for 99p" - Gemma got me a cake and this, but, then when she came back to the table I noticed they charged full price (£2.10). I did go and sort this out, get the change back, but, when I did one of the girls joked on with the other lady and said "Are you charging people again instead of refills" so it is obviously a recurring problem.

Breakfast excellent, lunches lovely and beautiful cake. The manager is kind, cheerfulpolite and runs a perfect place with lovely staff. A much under rated and superb placeIt was my mothers favourite outing in her wheelchair as not only is the shopping perfect for disabled people but the cafe and staff go out of their way to help you and your familyMy mother sadly died and these lovely people, who my mum rated as friends comforted me as family. Will return as often as l can. Many thanks.

Called with elder parent's yesterday, Very disappointed coffee on adding milk was look warm, needed to ask for pot of hot water, reiciieved this with no problem.Felt quite uncomfortable on brown wooden tables and chairs., which I found quite unpleasant . This furniture quite let's the place down.

The hot food wasn't labelled, why not identify what each dish is! anyway, as we were sick of sandwiches this summer, we opted for some stew type dish, lamb they said but it tasted like beef to us, chips, peas and carrots. This meal for two and two cold drinks, was 0ver £20!! Good grief and the portion size was like a child's school dinner and about the same quality! It didn't taste awful or anything, just utterly basic, basic frozen chips, tiny amount of peas and carrots and this casseroled something or other that was mainly swede!

I visited there last weekend with my partner and 6 year old grandson. He wanted a tuna sandwich from the children's menu. It was very disappointing. A sandwich made up of just one small slice of bread with a minute amount of tuna. A drink and bag of crisps was included but to me, a sandwich is two slices of bread. It's not a lot to ask really, bread is far from expensive. At £4.95, I think it is poor value for money.

Enjoyed a jacket potato with beans and cheese for lunch followed by a salted caramel and mint choc chip ice cream. Dog friendly and lovely staff, and nice to be able to have a mooch around the shop afterwards. Prices are reasonable too. Jacket potato was less than £6 and an ice cream in a waffle cone with 2 scoops was less than £3. Also do refillable soft drinks and deals on hot drinks.

Monday lunchtime, just after 1.30pm, not much choice, but what they had was OK, nothing special. Had to clear a table for ourselves as all the unoccupied ones had used plates and cups, etc, on them, despite there being plenty of staff and the cafe wasn't particularly busy.

I visited this restaurant cum garden centre with my wife for a drink and a snack. Whilst it isn't the cheapest place to go to, the welcome, service and food were excellent. I think it is simply the case that you pay a little extra for a pleasant experience. For those with a sweet tooth there is a wide array of cakes and ice-cream.

We called here on our way home from euxton hospital. We had coffee and cake which was really excellent.

Enjoyed breakfast here for a family birthday in december. We were all pleased with our food which was delicious, hot, served quickly and was generous in portion size! I had the scrambled eggs and beans on toast. Been a few times for food and a shop and will definitely return!

Pre packaged sandwiches were almost £6 and a few chips were £2.20, if you thought Costa was expensive this place is in another league. Also the coffees were luke warm. Two sandwiches, two coffees and a few chips cost over £19.

Visited in December, loads of signs around the Garden Centre for Turkey Panini and chips for £6.99 a bit pricey, but we would give it a try.

Fresh food and beautifully presented. Will definitely be visiting again. Staff friendly and helpful.

We were going to have coffee and cake, but we saw a couple go in with 2 dogs! Assistance and guide dogs should be welcome, but others, it's a no from us, so we came out. It's the first time we've seen dogs in a garden centre,and they'd walked all the way through as the café is at the back.

Why are the cafes so different? Food at Cheadle far superior. The Sandwiches are all pre packed not prepared to order. Service and staff not great either.

Just called for coffee and a snack whilst visiting the garden centre. The service was ok, as was the choice of cakes and snacks

We u go in to resturant/cafe not very impressive when only one member if staff is working in a professional way (yonger of two males on duty) the other lad n silly girl to busy throwing things at each other and having a silly voice singing contest sorry but spoils decent standard food and envoment and won't bother again playschool lot cheaper meals same entertainment

Me parece que es tan difícil de creer cuando oigo a la gente decir que tuvimos una mala experiencia en este café.

Servicio pobre. Pedí 3 helados para mi esposa y nietos. La chica simplemente tiró el helado. No preguntar si nos queríamos cualquier coberturas ni nada. Me tostar un niño y no el otro. Nuestros niños helados pusieron en un bowl y se agregaron varias coberturas. ¿Por qué me trata de una forma diferente. No se molestó en absoluto. Mala atención al cliente.

Following an afternoon of shopping at the garden centre, we decided to have a tea break in the coffee shop. There was a good selection of cakes and pastries available and some sandwiches, crisps etc Different types of tea were available and also coffees, hot chocolate and soft drinks. The tables were spotlessly clean and there was a good ambience.

Living very close to Golden Days we visit the restaurant at least once a week. A nice place to relax with a tea or coffee. The staff are friendly and the place spotless. We go late in the day so just have a brew and a cake. Always busy a good sign .

Ok for a drink and cake if visiting the garden centre. Been on a few occasions but always underwelmed. They seem to have a problem clearing tables.

The restaurant is always spotlessly clean and offers a good range of menu choices. One of see menu choices is the chicken pie which is full of delicious chicken and a tasty sauce with very light mouthwatering pastry

After making some purchases at Mountain Warehouse, we visited for morning coffee. Everywhere was clean and tidy. Most of the food prices were reasonable but I thought £1.99 for one toasted tea cake was more than I would expect to pay!From what I saw there have been improvements since the new food business took over.

I went in to the garden centre were Masserella's is located on Sunday the 03 April 16 and whilst there, decided to get lunch in the café. After queuing for 25 minutes I finally placed my order for 2 homemade pies, chips and veg. This was served whilst I waited at the checkout, the first thing that I noticed was that there was a measly amount of peas and carrots on the plate, I was told that this was all that they had left, but no offer of any reduction was made. When we sat down I can only describe the rest of the experience as shocking. The so called pie was a consistency that you would prepare for a baby, slop, the chips were terrible, just warm and mushy soft, like they had been stood for ages and the bit of veg that we got had had the life cooked out of it. All in all, quite possibly the worst meal I have had since stopping at a greasy spoon on the A1 40 years ago. Before writing this review, I did give the management at the establishment the opportunity to respond to my comments, however they are as bad as the food and service, to date I have had no response from them.

Food quality alright the service very poor we received our meal and had to wait 10min for a side of chips. We received no apologise and even had staff behaving in a disrespectful manor making poor excuses for there lack of timing. This is not the first time this has happened unfortunately.

Went to the garden centre to do some Christmas shopping. We then went for coffee and cake which was very nice.

Visited with family and found a good place for tea and cakes right next to the Golden Days garden centre. Prices not too expensive. Definitely worth a visit.

Takes a long time to get served & to then pay & the food is average. Nice to be able to sit down after a little shopping though. Think it is a bit expensive for what it is & not really value for money. The staff also need some happiness training.

By and by garden centre cafe's and restaurants are usually very expensive places to eat but Massarella's is different. The prices were quite OK and the food tasty in pleasant surroundings. On different weekdays there are extra special menu's (Pasta days: 2 meals for £10) and Wednesday is a pie day and Friday's Fish and Chips, Bread and Butter and Tea / Coffee for £7.99. So all in all it was a pleasurable experience and being attached to the Golden Days Garden Centre and several other shopping outlets make it a very worthwhile trip. Tip ...... get to Massarella's just before the lunch time rush which will save you some time

Attached to Golden Days Garden Centre it provides a welcome break from shopping! On our visit there were no Jacket Potatoes available and the coffee was not particularly hot - however the pot of tea was hot and the sausage and chips was tasty but again could have been a bit warmer! So on the face of it the food and drink could be good - let down by lack of attention to detail - pity.