Massarella Coffee Shop at TJ Hughes in Newcastle upon Tyne

The coffee shop inside TJ Hughes has a sign up for 20% discount on Thursdays for pensioners. I used the cafe 3 Thursdays ago and as a pensioner I asked for my discount. The manager servng me said at first it didn't apply any more. When I asked him why he had the sign up he said cards were available to give to customers to apply the discoue and gave me a card but when I tried to use it he said it was only useable on future visits. There were 3 other peoole in his cafe at the time two of whom told me they were pensioners and had not been given one of his discount cards when at the till a short while before I just believe it's not a genuine offer and he should take his discount sign down!

Went in for advertised meal on posters in window. Prices reasonable. Husband had cheese scone with beef dish, only they’d skipped the cheese in the scone. Vegetables cold. they would make my beef baguette fresh so hubby got his meal first. After 10 mins or so waitress came over to say they had run out of beef for my baguette. So I decided the quiche, chips with salad, oh no lettuce I could have tomato and a piece of cucumber. Chips were fine, quiche was the worst excuse for a quiche I’d ever tasted. Coffee was fine. The place is dire, toilets unclean, escalators don’t work, had to walk down them. Pity those who have mobility difficulties. This place used to be buzzing, hardly any customers in. Will never go back. Avoid cafe at all costs. Worst meals we’ve had in a long time!

Went here for lunch, serves didn't come with a smile maybe she was having one of those days, but it didn't put me off my lunch in fact we had a good laugh about it trying to speculate why her face was so sour 😂😂

Excellent first class friendly and helpful smiling staff. Very tasty shop restaurant meals, cheap and plentiful. We have been several times and never been disappointed whether its afternoon cream tea or a big breakfast.