Massala in Ipswich

I can’t comment on the food because it never arrived , placed an order 2 hours passed by, i called them 70 times (not joking) no answer, absolute money grabbing scam. currently waiting on a dispute with the bank

Food nearly an hour late, unhelpful staff answering the phone and food not great. Don't order from here.

It’s misleading to call it an Indian restaurant. The flavors are far from authentic, just ordinary at best.

Always a lovely meal from here! One of our favourites as a treat 🩷

Although it was on time still took over hour and a half. Shame cause food is excellent

I’m only 16 and the boss man asked me if I’m single :/ pedos

Half hour late but worth it. It was gorgeous!!!!

Order was delivered over an hour passed the ETA and it’s cold

Absolutely awful food, took 2 hours to be delivered the food was greasy as anything! Curry was like water, would not recommend at all

cant review what I haven't received

Great food. Good value for money and friendly delivery.

Ordered from Massala before and they have been excellent. Only this time the food was 30 mins late and the poppadoms were stale. The other dishes I ordered were very good and very tasty, good portion sizes. I will still order from here, may have just been an off evening. All in all a good, tasty meal.

Curry taste was too bad and never had the food

Normally we get a nice curry but tonight it wasn’t good. The curry’s were really watery and the yoghurt mint dip was off.

Ordered the food on uber eats, waited almost an hour, called the restaurant many times noone answered. In short, my food never arrived. Awful service.

Ordered a home delivery and never received it. Called after 90 minutes to case it up, they hung up on me. Then several attempts to call them was told it was on way. After 2 and half hours was told they couldn’t find our address and couldn’t call us cause their phone had died. This was second time using this establishment and the the first time took ages and had items missing. Thought we’d give them another chance but honestly wish we hadn’t bothered. They’re rude and still trying to get a refund

delivery late. then given wrong order. then when given correct order we were given cans instead of the bottle we asked for.

chips over cooked hard and burnt

Sent chicken pass and a instead of lamb

always on time, always hot and always what I ordered.

Always a fantastic meal awesome

Food Food was very good, and astoundingly good for the price. Dhansak has almost no chilli in it (I like lots but forgot to specify), however the other "non-spicy" spices he used still came together deliciously. Service Food was ready faster than minimum ETA for pickup. I think that if others have had issues with this restaurant's timeliness, it has to do with the deliveroo service more generally. I ordered directly from their site and picked up myself. Fast. Hope this place does OK despite deliveroo-related rating problems. Atmosphere No dining-in option, but 5/5 as I love the two living room couches plopped down to allow people to wait as though they are in their living room (particularly me, as one matches my couch back home). The cook/operator was also all smiles despite it being a Saturday night at a takeaway, someone of whom I had the impression genuinely enjoys cooking nice curries for people. I'd easily come here again were I local.

I ordered a masala dosa and It was the most terrible dosa I ever had.

Absolutely delicious meal outstanding

It was a bit late but worth waiting for. It was stunning as usual

Food as always was lush! Only downside was 2 diet coke cans sent instead of bottle of full fat (I'm pregnant and can only have full fat!) but not an issue! so much food too we didn't manage to finish it.

We really enjoyed our tkka biriyani, lamb buna, sag also, prawn dansak and keema naans. Full of delicious aromatic flavours and the naan was really soft and fluffy 👌

Amazing service, more than I expected, nice people.

Arrived almost 2 hours after ordering, required two calls to the shop. Curry was watery and bland, popadom stale and the sides didn't taste nice.

Hi Massala. Yet again !! A great meal. Takeaway was excellent. Delivery driver excellent as usual. Pre ordering on Internet so easy and you get discount. Keep up the good work 😊😉 Thanks again 👍

Didn’t arrive although app said it had. We rang restaurant who said they were busy !when food arrived 40 minutes late it was stone cold. Very poor experience.

Ordered 3 hours before due time in the hope it would be delivered on time. Even so it was over an hour late. All the food was stone cold. Poppadoms were soggy. Mango chutney was watered down so much it was tasteless.

I always go with Massala never had no reason to moan but after ordering the last one the chicken was really really chewy and the naan bread was cold chewy and looked like it had sat around for about an hour.

I was Craving an Indian takeaway all day, Massala did not disappoint. It arrived before the ETA and arrived piping hot. I even got a couple of freebies. I’ve ordered from here a couple of times and have been very pleased on every occasion.

Delicious food, great portion sizes and friendly delivery service. 5 stars all the way

Not the best. First time ever having brussel sprouts in a biryani, and I didn't love it. The curry sauce wasn't seasoned very well at all, the vegetables in the biryani were all extremely mushy and overcooked, and the tandoori king prawn tasted like a sweet barbecue sauce, which I absolutely hated. I did have to douse the food in salt to be able to eat it, but it really wasn't great. They did give me a free poppadom and their prices are pretty cheap, but I'd rather spend more for better food.

Substituted a 2ltr (2000ml) full sugar bottle of drink with two 330ml cans of a different sugar free drink which I don't personally like. I feel this is both economically unfair and a disappointing substiution from a flavour point of view. Providing less than half the ordered volume of drink, resulting in 2 cans between 3 people. Restaurant could have checked or asked before hand but did not. Food could have been warmer and the meat was a little tough. I probably won't be using again.

Good, tasty food. Decent portion sizes. Relatively hot on arrival. Delivered on time.

I get it is valentines so expect the wait time to be a bit longer but when I placed the order the delivery time was 20:10 then it got changed to 20:35-20:55 but still didn’t arrive till gone 21:30 I also phoned at 20:40 and was told it was now leaving the restaurant which is only 10 minutes from my address.

was an hour and 10 minutes late; stone cold, wrong items delivered, overly greasy and meat was really fatty.

The chicken was poor quality reformed meat pressed together in the guise of pieces of chicken meat. My Biryani included sprouts, runner beans and a few sweetcorn kernels. The salad was shredded lettuce, exactly one tomato wedge and one slice of cucumber. I'm not impressed.

Order said it was on its way but turned up 30 minutes later stone cold

Took 2 hours & 10 minutes to arrive. By that time I was no longer hungry so put it in the bin. Very bad service.

Fantastic, tasty hot food. Friendly driver, delivery was 20 minutes early. Very delicious, would order again.

The food is amazing and soooo tasty! Literally tasted like proper authentic Indian/bengli food! Honestly 10 10 I will definitely recommend!

I used to order from here all the time but my regular was extremely busy so thought I’d make a small order and it was so poor it went in the bin the chicken was still pink the rice was reheated and cold as it was crunchy and the nann bread was stale and all of it was cold ! In future stick to your regular or go without awful’ 😢

Lots of food but always needs to be reheated before we can eat it

We ordered our food at 5pm and it came to around 6:20pm and nothing. Rang the restaurant and he said it’ll be 5 more minutes. 30 minutes had gone by and still no food, rang them again and he said it’ll with you in 5 minutes to which my partner said ‘well you’ve lied to us because you said this 30 minutes ago’ and the man on the phone replied with ‘well what do you want me to do about that’ horrible customer service and very rude. Don’t recommend this restaurant at all. We’ve had to end up getting a refund from Deliveroo as we still have no food. Absolutely ridiculous

Really late. Forgot parts of my order. Was cold also

Won't be going again. Extremely oily and who puts brusselsprouts in a curry? Poppadom was good.

The restaurant lied and said it was out for delivery when it wasn’t ,twice

Really nice curry. Great service and delivered early.

Excellent service and food thank you !!

Previous meal lovely, this one NEVER again Starters were OK. Poppadoms were either burnt or old (not fresh) Green chips..ordered madras and was mild curry heat. Worse of all I had pink, vain chicken. I do have picture but don't seem to be able to load on reviews.

Food was really bad. Taste was not good.

Nice food good prices also delivery was very fast 35 minutes under estimated time

Take away was ok stop again if am in the area okay

Excellent service, Fast delivery, Tasty and hot food.

Food was delivered piping hot within half an hour. Cannot fault at all. Was a lovely meal. Will definitely order from them again.

Nice food but arrived too late to enjoy

Order got delivered to wrong flat had to wait for order to b made again took over 2 hours to get my food which was rush cooked hard burnt i order off u like 5 times a week i would like a full refund and compensation thank you Nathan calver

After a mix up with our order a few days ago, Massala came good tonight sending us a superb takeaway 👍 Many thanks Massala. Malcolm & Denise

Awesome food and loads of it as always

Food was good as usual but delivery was late

Good service and tasty food! Whats not to like?

food was late, and because of it was all cold. disappointing but nothing i microwave can’t fix, still tasted nice, so no fault of the restaurants. will probably just collect or order off a different website.

Worst of its kind. No respect Worst behaviour

Ordered the food as usual and have never had an issue with Massala in the past. I have used massala for about 2 years. The food arrived a little late but that wasn't an issue however the food had was either dropped or damaged somehow when I took the bag from the driver he made a quick exit but it wasn't until I opened the bag I noticed the cartons had split and was left with a plastic bag full of food and everything was ruined. I contacted the restaurant and was told that someone would call me back and they didn't so I called them again and was told they were sorry and would offer a full refund but I had to go through just eat. After sending emails back and forth for 3 days I have now being told I need to send pictures showing the evidence which I can't do as the food went straight in the bin.

Excellent as always wouldn't use any other

Lovely, flavoursome food. Nice big portions. Very friendly delivery. Thank you 😊

Gorgeous as usual. Best in town

45 minutes late and food is cold won't be ordering from here again

Quantiy in mixed starters has gone down, oinion bhajis were undercooked in the middle Chicken madrass was all heat and no flaver meat was realy touth in Lamb jalfrezi bati Have had much better in the past from massala

Tried a new dish and it was excellent

Our new go to Indian, food was amazing and delivered like 20 minutes early, can't fault them.

App pinged saying I had received my order and I calmly called the restaurant that it was not received only to get a repetitive answer “you’re order is on its way!” Meanwhile I was trying to explain it to them that I do appreciate it if it’s running late but my order had not arrived whilst my JustEat pinged saying “Enjoy your food!” - what am I supposed to be enjoying? I was trying to be very polite about the situation only for him to rudely slam down the phone on me!

Look no further, this is the best Indian food in Ipswich 👍

Balti too salty. Burnt popadoms. Bhaji powdery and tasteless naan.

Our favourite Indian takeaway. 10/10 usually but tonight we ordered a Rogan Josh and it was super spicy for some reason and my partner hasn't been able to eat much of his dinner :(

Food was unusually very spicy! Order the same thing everytime and is lovely but tonight was very very hot! Made it unpleasant

Delicious food arrived hot and quick. Perfect

Order was a shambles again, we got our order and someone else’s I think. Most times our order is incomplete, which is a shame really as the food is good.

Did not even bother to deliver it after 2 hours long term customers won’t be ordering ever again shame really

Food very average. Mixed starter swimming in grease and worst samosas I’ve ever had. Chicken Pathia was good. Lamb Dansak was bland and lamb itself wasn’t very good. Naan was nice though. Even though great price, I’ll pay more to get better next time

Absolutely disgusted with restaurant and just eat the food was absolutely appalling under cooked chicken wrong dishes called restaurant agreed refund then just eat requested photos 24 after my request once food had been binned because I couldn’t give them these they refused my refund . Fuming

Not very warm and the poppadoms were burnt

Amazing tasting food. Came on time and still warm too. Will be ordering again

Really good- on time. Tasty, good level of spice. Only negative was min yogurt

no update until it changed to enjoy your food on website, Over 30 minutes before it was actually delivered. Will not be using this take away again as the only excuse given when called was 'it is on its way and we are very busy'. That is no excuse for being over 30 minutes late on the delivery with no communication received prior to chasing up the delivery. Dont state a false delivery time just to get extra orders it is very dishonest to the customer,if you expect a 90 minute delivery time from taking the order state so on your website.

Had a few from here now. Definitely the best curry I’ve found. Would recommend to anyone.

the food arrived cold and didn’t taste good. The rice wasnt what i ordered and it tasted like fish

Loved my food however they missed out 1 of the rices 😔

Couldn't fault the food or service from this place - great selection of veggie options, we had the Paneer Masala and the veggie Dhansak, both delicious and decently hot. Ordered on a Sunday evening just before 8pm, was told the food would be delivered in 45 minutes - only half an hour later it was delivered by probably the friendliest and chattiest driver I've ever met! Would very much recommend.

Worst Indian I’ve ever had. Under cooked food and everything is spicy when it shouldn’t be. Couldn’t eat the food so ordered something else. Avoid avoid avoid

terrible the food tasted so bland and everything is so watery and the chips and chicken nuggets tasted terrible and jusy everything was disgusting

The chicken was pink within my chicken korma. The rest was beautiful.

AVOID!!!!!! Don’t order anything from that place! I’ve ordered something which I’ve complained about and they kept sending wrong order! Went down there and surprisingly herd others calls complaining about the service!! AVOID THAT PLACE!!

I’m really sad to leave this review as we always have our curry’s from here and have never felt the need to complain, My partner ordered a chicken tikka Vindaloo as usual but tonight it was so hot even he couldn’t eat it and he really likes hot spicy food. The poppadoms were really over cooked and tasted stale and the mint sauce was off, it was quite sour like the yoghurt was off. The chicken tikka main only had 6 pieces of chicken in it, I think we were sent a starter instead of a main meal. Thankfully the rest of the meal was fine.

Not a thing to fault! amazing food, service and delivery!

One of the items ordered was wrong