Mash and Barrel in Flintshire

When you order a ‘Chocolate and salted caramel fondue sharing platter’ as a desert, you expect fondue do you not? Maybe it’s just me but what I don’t expect is a pot of chocolate ice cream sauce and a pot of strawberry ice cream sauce? This is not FONDUE. Nor is it salted caramel for that matter of fact. We were extremely disappointed having paid £12.49 to receive such a lame version of what looked a scrumptious picture on the menu. Rest of the food we had was ok to be fair, nothing to shout about but what you’d expect, but this was such a let down that I have no choice but to mark you right down.

If I could give a minus score it would still be too high for this venue! Dirty tables, & high chairs. Had to find your own cutlery which was also had spot marks & stains on them. My son & daughter in law ordered mixed grill, and burger. Both arrived quicker than expected, however were cold. Due to hunger they began to eat it anyway. After unsuccessfully trying to cut his supposed steak with a knife akin to what a toddler would use, he finally managed to taste a piece, which got stuck in his throat. He starts to choke, his partner tries to dislodge the meat, which makes him vomit. He then tries to take a sip of water, which immediately comes back up. Short story being he spent the night in A&E, had 2 cameras down his throat until they managed to successfully retrieve the piece of meat and he returned to the caravan some 20 hours later!! Still very sore and uncomfortable. A refund was given by the manager without any question, which makes us think this is not an isolated incident. Don’t waste your money or your life and avoid this place.

Disorganizzazione totale , solo attese , per essere presi in considerazione ci sono voluti 20 minuti , dopo di che ci hanno detto di ordinare vi app ma Non funzionava …. Nell’attesa lunga per ricevere il cibo i tavoli a fianco si lamentavano tutti o perché mancava qualcosa o perché la carni non erano cotte. Non sto ad elencare quante pietanze mancavano perché la lista era lunga …. Ma il dolce non lo prendiamo? Certo ma era finito …. Unica nota positiva era il personale di sala molto gentile e si capiva che erano dispiaciti dei casini che stava facendo la cucina! Peccato

I have been to this a few times and it looks really nice ,however every time we go there are always issues ,this time no staff behind the bar but at least 4 on the floor doing very little ,always running out of food and takes a long time to come even if it’s not busy ,it’s a shame because it has a good luck and feel about it but unfortunately it doesn’t deliver

I hate writing bad reviews when there are also good parts. The young lady behind the bar, blonde hair pony tail was lovely and very friendly. The restaurant was empty but Our food took over an hour to come. When the burger meal arrived the bun was rock solid. The burger and fries were stone cold. 3 kids nugget meals were stone cold. My partner had tikka masala and some of the rice was clumpy and rock hard. One member of staff called Andre (tall, dark hair, glasses, accent) was absolutely fantastic. His customer service was brilliant. So polite. Very apologetic. I told him not to worry but I just wanted to let him know because some customers might get really angry. He was so charming and went about and beyond. He deserves a lot of praise.

Where to start… went to order food, had about 80% of the menu unavailable. When the food arrived it was stone cold, fish was as thin as paper and like rubber with a lot of grease. Both kids meals arrived WRONG & felt like we was sitting outside it was that cold inside there to be told the heating is broken. Asked for a refund and refused the food to then wait another 40 minutes while the “manager” decided to clean tables instead. So again had to go chase him up. For him to then take another 20 minutes to process a refund as he had no clue how to use the till. Also no cutlery available so had to ask for them to get it out of a dirty cutlery holder soaked in what ever crap was there to then wipe them dry with a dirty tissue. Honestly avoid this place at all costs wouldn’t even invite a homeless family for a free meal here. Total time in the restaurant about 2 hours and left without eating. If you want to spend the night on the toilet and waste your money I highly recommend this place

Over priced, small portions, and didn't have half of the things offered such as wafers for the ice cream and candy floss for the kids mocktail, but still served us the options before telling us they didn't have them.

We are here twice during our holiday. Ordered through the app both times. The first time was an evening meal and they brought the starters and mains together. The second time was breakfast and I ordered scrambled eggs with it. What arrived was not fit for human consumption. The eggs were grey, rubbery and just disgusting. The rest of the breakfast was fine but the eggs were so off putting. I did get an apology at the end !!

The service was excellent, and then food was good. Staff were very friendly and helpful, and the place was very dog-friendly.

Tried to buy gluten-free chips at the Cook's fish and chip shop but the oil was contaminated. Went to the Mash and Barrel to ask if they did take-away, but they don't. They asked in the kitchen and we came back with 2 portions of delicious cheesy chips. How's that for amazing service?

If I could give this a zero stars I would. Attended for my Dads 60th Birthday which was supposed to be a special occasion, which was completely ruined. It took nearly an hour to have our menu choices taken of which at least over 50% of the menu was unavailable, but we all managed to choose something in the end. We had 2 toddlers with our party that were also eating with us and ordered children’s meals, after an hour we had to ask where the starters were as well as the children’s meals that were being served with them. They were eventually served and were brought to the table so cold that we had to mentioned it to the waitress who had an extremely bad attitude and was so rude to us and then proceeded to ask if we expected a children’s hot meal to actually be hot?!!!! This was unacceptable in itself however things did not get better! After 2 hours of waiting we still had not received our main meals so asked to speak to a manager. He did say sorry and went to find the meals that were brought out quickly however some of these were also cold and missing some elements of them which then said was the reason for the delay?! The meals that were cold were taken back and then nuked in a microwave and reserved. The tables were not cleared throughout the evening and were dirty before we even started, drinks orders were taking 40 mins to arrive it was literally the worst ever place to have a celebration and would highly discourage anyone booking this place even for a meal. The only thing they were handy at all night was taking payment for the meal. I am so disappointed that my Dad has missed out on a special meal with family due to the incompetency and rudeness of staff. As I said first off if I could award ZERO stars I WOULD!! Avoid at all costs!

Absolutely horrific! Came at 5:50pm and didn’t get served for another 40 minutes. Food didn’t come until 8pm. Had us waiting for about 10 years. Awful services, DONT NOT RECOMMEND! Go chopsticks or Burger King honestly.

We were booked in at 6pm for a family of Eleven, was seated in a really cramped table between two other tables with no room between chairs. Had to wait 40 minutes before order was taken, starters and children’s meals came 40 minutes later, children’s meals were cold. It took two hours for mains to arrive. Was apologised to but not impressed.

really good food the times i have eaten here in a week .. had 👀 on a make i think he lives on the site any one that could help me i would appreciate it a lot 🤍

Duty manager dealt with complaints (service, staff inexperience(?), communication, lack of satisfaction with one meal) with professionalism & courtesy. Will return as staying on site but have cancelled some planned reservations. Glitches can happen & hope for better next time. Well done duty manager!

No fruit salad, no tea, and we came twice before and basically the same thing. The food looked like it was put on the plate from someone’s leftover meal, as one of the bowls of chips had curry and rice on it, and tasted like it had been warmed up. We had to wait ages to be served, and there was so much missing when it came. A huge disappointment to a good holiday

We had a table for 5 booked at 6:30. We were seated promptly and told that it was table service and a server would be with us shortly. We waited for around 20 mins and still hadn't been seen, so we used the app advertised on table to order food and drinks. 30 mins after ordering the drinks finally arrived. We waited another 30 mins and still no sign of the food, the table next to us received there food well over an hour after ordering and straight away complained it was cold, chips clearly undercooked in dirty oil as they had black bits all over, other food looked overcooked. This didn't fill us with much hope, but we decided to give it the benefit of the doubt. A further 10 mins passed (70 mins since we ordered, 110 mins since we were seated) and the food still hadn't arrived. By this point we had had enough so went to the bar and asked for a refund. The shift leader was very apologetic and promptly sorted this out. I explained that firstly we were told it was table service and secondly that we weren't informed of any wait on food. If you know there's over an hour, you need to be making people aware of this before they're seated. The place was in carnage, every empty table was stacked with glasses and plates. The table next to us that left hadn't been cleared when we left almost 30 mins later. Appeared to be very few staff members, surely a caravan park of this stature should be prepared and staffed to accommodate the main pub/food outlet on site. Safe to say, we won't return next time we're on the park. Very disappointing. 3 adults and 2 kids left very hungry and fed up almost 2 hours after arriving.

The booking process was a bit harder than expected, as we were a group of 9, and you could only book up to 8 people. There was no number to call, so we had to physically visit the venue to arrange an appointment for later that evening. I was waiting 5 minutes whilst servers were just watching me - it really wasn’t busy. Thankfully two young servers came and booked us in - great! Upon arriving we were seated to a nice clean table in the corner of the restaurant. All seemed great, we ordered drinks and food and stared to wait. And wait, and wait! An hour passed, and still no food or communication from staff. We asked where our food was, and it was brought out instantly, but as it had taken so long, we had run out of drinks, so ordered drinks with the same server, which we didn’t receive until later (and some of us had finished our meals) The kids meals were fine (we had 4, which was 2 x stir fry noodles, 1 mini burgers & 1 quorn dino nuggets) the kids enjoyed them. The adult meals weren’t so good, unfortunately! We ordered hunters chicken, Cajun spicy pasta (which was cold), Bone Pile with Peppercorn Sauce - the ribs were over cooked, so had a mushy texture and the peppercorn sauce was literally black peppercorns in a sauce. It was beyond peppery and not enjoyable. We also ordered a gluten free bone pile with cheesy chips, which again the ribs were over cooked and the cheese came in a separate bowl, so wasn’t melted. This really ruined the meal because my son is coeliac and autistic, so was unable to eat the meal due to the texture and it being “wrong” as the cheese wasn’t melted on the chips. In addition to this, we also ordered a mixed grill and paid extra for a sirloin steak, dianne sauce and an egg. The steak was quite fatty, which cannot always be helped, but the meal was missing the mushrooms and the onion rings. What was already a not enjoyable meal was then made worse trying to get the bill. That was so much hard work in its self and when we eventually managed to get it and asked to pay by card the server went to get the card machine and then walked off in the other direction. I think I would only re-attend for drinks or kids meals only, if at all.

Booked a table for our last night after a week's stay at Presthaven, got there, no tables, so we were shown to one with dirty plates and cutlery and an absolutely filthy floor underneath and had to wait for it to be cleared. They didn't even clean the food off the floor. The waitress was muttering something to which we couldn't hear. We said that we were not going to sit there. They only had two other tables so we took those and sat separately as we were a party of 7. After realising that my arms were sticking to the disgusting table and the food we wanted to order not being available, we walked out and drove round trying to find something else. Being 7.30pm on a Friday evening, we were out of luck so ended up eating at a service station

Stayed for a week, used the restaurant on the first night and it was just awful. Waitress sat us down and said someone will be over shortly to take your order. 15 mins later we decide to order on the app as it seemed no one was coming over. Ordered food and drink, after another 15 mins we still had no drinks, I walked over to a waitress eating chips at a podium and asked how long our drinks would be. She walked over to the bar where the drinks were sat waiting. Coffee was now cold. Another 10 minutes go by and the food arrives, lasagne was tasteless mush, the steak and ale pie was ok but the mash and veg was cold and hard, spaghetti bolognaise was watery and flavourless, fish fingers and chips, the chips were a strange 2 tone colour like they’d been fried a different times. Needless to say none of the meals were eaten. Asked a passing waitress if we could speak to someone, a manager came over who simply said do you want fresh food or a refund. Refund taken and pizza ordered on the way home. Really disappointing as the staff some uninterested and a can’t be bothered culture seems to exist.

Need to clean your fryers out properly. Also get some staff who actually care about what's going on in the restaurant they "work" at. There are some good offers on to make up for the overpriced menu but as nobody from the kitchen staff tobthe floor staff cares about standards I'll avoid this place from now on.

We are staying 3 nights on site here, tonight we have dined in mash and barrel, we're to start 🙄 they are playing a mix between Christmas sounds and nirvana all of which are full blast but skipping, paid order via the qr code, immediately...

Visited Mash & barrel this evening . Our server was Lovely ....which is more than can be said for the food . Onion rings missing off mixed grill , an egg is not included ( pretty standard at most restaurants ) . I had pasta...

Myself my partner and two small grandchildren are in Presthaven and visited the Mash & Barrel last night somewhat apprehensive after reading some bad reviews . Walked in and was greeted by a member of staff , who showed us to our table and took...

Came here because the nearby cafe was closed. Allocated a table on arrival. Table service was speedy. We both had the Big Breakfast that came with a free hot drink. Food was nice,even though it was a Big Breakfast,it wasn’t too much.

Wasn’t expecting much but Jesus. Over priced slop. Host/waitress was horrible. Servings were tiny. Food tasted like nothing..plain tasteless crap. Simply the worst place I’ve ever consumed food. Vile.

Very hit and miss with the food, went 1 night and was quite quick with food, went another night and it took 30 mins to get our desserts we ordered

I’ve gave this place 2 stars as they did sort of solve the problem in the end.. I don’t want to drag this on but basically, they either didn’t have some products, some food came out cold and other food (meat) came out pink and...

Yes it’s a knock off weatherspoons cheap and cheerful. One member off staff to mention is Aaron. We came with our autistic son. We made him aware our son doesn’t do crowds. And he was very accommodating and since then every time we have seen...

I would have given it a 3 if it wasn't for how polite the member of staff who served us and the member of staff who greeted us. The service was slow with a lot of the table staff just stood around chatting, food from...

The food was faultless, but the service was shocking. At least half hour wait for even just drinks, and having to chase up food for up to 90 minutes. Not impressed at all.

We went for a meal for Mother’s Day & wasn’t disappointed. We all tried different things on the menu and found the food to be perfect. The carvery was fresh and delicious. My husband tried the Gammon which was incredible. My burger was super juicy...

Never eaten on caravan sites as know the quality is poor but having had a couple drinks in the afternoon in the bar area we decided to stay on site and join friends as they'd already booked (amended booking size) The guys on the bar...

We booked into the restaurant and went on time, the place turned ppl away due to them not booking and we quiet empty. Someone came over promptly and took our order, we waited 20 minutes for drinks and went and got them ourselves whilst staff...

Had a full week of eating here from breakfast lunch and tea and cannot compliment it enough. Met the chef himself, John Evans his name was and he was a cracking man to meet and speak to, his spicy cajun chicken pasta is amazing. Also...

Food at breakfast and dinner was served cold and staff basically threw food at you. At dinner we asked for parts of the burger to be removed and swapped with extras which weren’t put in place and had to be asked for after being served...

Average food and high prices with not so big portions for the price. Food was ok nothing to blow you away but was ok. Catered food kids quite well though.

Short of staff and overpriced food. The quality of the meals considering the prices they charge was not of a very good standard

We visited on a Sunday and didn’t realise was a reduced menu as the carvery was on. (That’s our fault for not checking) We all had a carvery as wasn’t much else to choose from. The gentlemen that served us at the carvery were very...

I wasn't expecting to be blown away, but even my mediocre expectations were too much. The wait time for food was excessive (1hr) and not communicated to us when ordering. Staff were overworked which came across as impatience; my daughter ordered a mocktail and was...

We pre booked our visit for your bank holiday family weekend away. To round up the holiday, we wanted the dinner visit at the Mash and Barrel to be on the last night. We arrived on time, were seated straight away and with 2 kids,...

Normal restaurant with decent food, bit pricey on the drinks and expect a wait on the food if you’re arriving in the evening. Staff friendly and happy to help shoutout to Dan T and Bill who filled in a lot of our queries and were...

Excellent food and very easy to order on the app or at the bar, good selection of meals that all arrived piping hot.

Food was dry. Bland. Kid macaroni cheese was dry. Rice was dry. Burger was completely dry and tasteless. Partner was handed a hot wooden plate and burnt his hand on and the waiter didn’t even tell him it was hot. Service is appalling. Avoid at...

Just come back from a very disappointing 'meal' out. After an hour from ordering we asked to see how much longer on our food to be told it was coming out. Diabetic daughter gave her insulin ready for the food to arrive 5 minutes later...

staff had a face like they just got slapped. staff were talking to colleagues about our table because we wanted a cider for 2 17 year old which if you check is legal.

Whilst on a family holiday it's nice to go out for a family meal. The mash and barrel is dirty and dingy. The menu is over priced and the food is OK if your on four legs and hairy. The staff are all clueless too....

The food, the service, the lack of attention .. all of it is bad. The bar is fine, basic service and friendly bartenders. If you want to eat this horrible food, make sure to book a table or you will be sitting outside. Overpriced garbage...

As always never fails to please steak cooked to perfection, chicken burger spot on and all other meals ordered great fantastic

Arrived at 8.30pm for dessert and a drink. Asked if food was still being served, yes desserts are fine, ordered food and cocktails, "can't do the cocktails we've run out of the ingredients"?! At beginning of the summer season. Waited 25mins for 2 desserts, asked...

I came for breakfast at on the 2/6/22 and the service was terrible the waitress who served us seemed like she could not be bothered and did not care. The food was below standard but that wasn’t the point. The waitress didn’t once ask how...

On arriving we were seated within a few minutes by a pleasant young lady named Holly, she said I'll give you a few minutes to relax and browse the menu, as we knew what we wanted we let her go & deal with other customers,...

Just popped in for a beer. Little bit pricey but fab atmosphere and dog-friendly which was a massive plus point for us

Absolutely awful, almost from start to finish. We arrived on time for our pre booked reservation, to be told we would have to wait until a table was cleared. Looking in several tables were empty but nobody had been out to clean them. The table...

Kids meal was Luke warm ! Hot dog was hot and served with cold chips Veggie burger was disgusting should be labeled a chicken fillet burger

Booked two weeks in advance , arrived at allotted time and there was no table as the people before had not left, could be due to the poor service, was given a table with a chair at the end that was to small , ended...

Rude and staff that discriminate people with disabilities. In one word disgusting equality act is a reality and every place should make reasonable adjustments to service users.

We go very regularly to the Mash & Barrel for drinks and food. Always fantastic service from the staff, too many to mention. Becca and her team are doing a fantastic job and the determination to please is great to see. We had the ultimate...

Booked a table here on our first night (last night) to celebrate my 40th birthday with my husband and children turned up at our allotted time to servers just wandering around aimlessly not busy just avoiding actually serving after 10 mins we were seated to...

we waited 50mins for our starter which was fine as we had been advised of wait before hand and lets face it they really have a captive audience. Was another half an hour before food arrived - if you can call it food :( elements...

Customer service was brilliant . The young gentleman manger was fabulous and lovely looked so busy !! Food however let it down for us … microwave over priced meals so we ate on the van the rest of the week.

We ate here when staying at Haven Presthaven. To keep it short, expect Wetherspoon quality food (e.g microwave curry, frozen burgers, deep fried chicken) but expect to pay restaurant prices. E.g Family of two, two drinks and two mains came to around £40. In Wetherspoons...

The food was lovely but the lady serving on our table lacked customer service. My children tried to talk to her and she just ignored them. We waited ages to get our bill on the first occasion. I understand people have bad days but it...

I went to mash and barrel on the Sunday! Fab table service, big thumbs up to Kelsey for making me and my family feel welcome and always checking up on us.

Great table service , however food was average. Got to give credit to Will who too our food and drinks orders, he was very pleased and extremely helpful.

Booked in for 19:30 and accommodated 8 of us even though it was busy and was well looked after and everyones food was perfect

You can book a table here or risk just turning up which is what we did. We were seated immediately abs they took our drinks order which came straight out. We only waited 10 minutes after ordering for the food to come out. It was...

good service plenty staff to cope with demand. Nice and clean reasonably priced outdoor service was good and they had water for dogs

Had two quiet dogs with us and were told we had to sit outside. Fully accept that but the we were told you can’t eat outside. Not sure how this works as the table behind us were eating Burger King meals. Poor quality staff who...

Went for a beer whilst staying on the site. Dan was amazing! He was running all over the place and seemed to be keeping the pub going. Nice one Dan!

Most of the staff were just stood around doing nothing, apart from Dan. He apologised for keeping us waiting and was fab for the rest of the evening. Don't think the place would have run without him! Well done Dan!

I had scampi n chips n peas, peas cold,scampi over fried and chips so so,my partner had hunters chicken n chips n peas, she claimed the chicken was ok and chips n peas lukewarm. The table service was good could not fault that,but I wouldn’t...

We had dinner on the caravan park on the Eat Out To Help Out scheme. The food was fine, no frills but perfectly acceptable. For example the burgers were simply burgers with chips, no salad garnish, coleslaw etc. The kids meals were very generous. Great...

Avoid this place, rude staffs, do not observe social distancing, Service long wait. Surroundings boring and dirty

Been many times over the years as my partners family had a caravan on the park. Last visit was August 2019 drinks and food. Food can be ok but also hit and miss and many items on menu aren’t available. When busy service is poor...

We are currently staying at the resort and decided to book a Sunday carvery here today. We have got to say that we were really disappointed. We booked for 12 after being advised that carvery starts at this time. We walked in, waitresses walked straight...

We ate in the mash and barrel a few times during our stay at haven, the food wasn’t actually as bad as many other reviews say, and it wasn’t as overpriced as expected. The food was fairly reasonably priced and was delicious, although a few...

Was staying on site when it was our wedding anniversary, decided to have a family meal in the Mash n Barrel... Food was good and well priced, didn't take too long to be served all in all a pleasant experience. Oh the chocolate share sweet...

Usually visit once or twice during each of our stays at Presthaven Sands, so we paid another visit on our first night. It looks as if the ‘Team Leader’ didn’t want to be there. We asked could we have our table cleaned, but instead she...

I don't usually leave reviews but I was so disappointed. We went here for breakfast before returning home. We were served drinks relatively quickly but they were cold. A latte was replaced. We then waited 40 minutes for our breakfast.The toast arrived burnt and my...

Terrible over priced food. I bet if I served it a dog it would rather starve. Don't go when you stay here . And who ever owns it get help to change it around because it's horrible. And lower your prices

We only ate here the once whilst on our holiday, served by a very bubbly helpful waitress, drinks arrived quickly and food shortly after overall not bad, it is what it is no thrills pub grub little on the pricey side but thats thier advantage to having a captive audience on site

I can honestly say the service was very disappointing. Our order was placed and we waited and waited for our meals and drinks to arrive. After 35 mins and a polite request as to where they where the drinks order arrived - but it wasn't what we ordered. We asked again about the food and we were told it will be another 10. Fair enough some food arrived at the table. We were told one meal would be brought out in a minute. However we were waiting on two meals. When asked about the other meal we were told that they would have to check the order. By this time we had had enough after 50+ minutes we still weren't able to have our meal together. To add insult to injury tables were being served who had sat down after us. Needless to say we didn't wait any longer. They certainly need to get their act together. It wasn't full and the staff couldn't cope.

went to eat here no tables clear of pots that were not reserved asked to get one cleared waited for ages no one bothered to clear one so walked out definitely needs a refurb a it smelly too

Great food good service, but due to how busy the restaurant is the drinks order came after the food but very apologetic and had the drinks with in minute's, however the food was very good and a good price.

we was on a weekend away we visited the mash and barrel a couple of times, we have visited this place a few times over the years in my honest opinion it has gone down hill the food isnt as good as it use to be some of the staff need to learn customer service skills, i will never go back again on one occassion we went to the bar a young female member of bar staff asked what drink we wanted i told her we wont be a min. as we was still deciding she muttered im still waiting.

Went with my husband and three children for our evening meal. The food on the whole was nice but the steak my husband had was very fatty so most of it was left. I did tell the team leader when paying but no comment was made.

The food is below average, we got the mixed grill and the steak had so much fat it wasn't edible. Staff seemed like they couldn't be bothered. Twice we had to ask for cutlery to be changed as it was dirty.

I try to be fair with my reviews on all the Mash and Barrel places we visit when using Haven camps, all have been superb and to be fair the food here once again looked superb BUT, there is, as with the others lovely outdoor seating areas for people with dogs, with a small picket fence around it which we could easily have stepped over as people were indeed doing but no, doing it by the book we asked, as directed on the gates for the door staff of the main complex to open the gate to let us in for a meal so we could later return to our caravan to chill, lol, REFUSED entry as we had not paid 30 POUNDS EACH for an entertainment band, despite explaining we do not use the main ents complex and just the mash for food, which is OUTSIDE the complex, we were still denied access, what a stupid rule, penalising holidaymakers who do not want the full ents package. Even the staff in the mash next morning stated they were disgusted. Ah well,it was thier loss we ate at a fabulous pub just outside the camp, The Beachcomber, separate review lol greatr food

We have visited here on previous trips and never had cause to complain but not so good this visit. When we arrived there was a sign to wait to be seated and no one came to seat us. Eventually we just sat ourselves down and watched the waiter and waitress take a couple of orders around us. We had to ask for menus which the waitress fetched for us and a few minutes went by and we saw her tell the young waiter we had menus so we assumed he would take our order. Wrong, he helped seat 3 large groups and fussed around them like they were royalty, probably private owners. Eventually we caught the attention of the waitress who was surprised our order hadn't been taken and she called Stephen over to tell him , to which he rudely told her "you gave them menus , you serve them" , we now felt very welcome . Food arrived fairly promptly and was ok . Staying for two weeks but won't be going back of rather travel out than experience that again.

Visited here for dinner, service at bar was slow although once ordered the food came relatively quickly. The food was ok but nothing special. There are lots of tables but many of them weren’t cleared although it wasn’t that busy.

Food was disgusting and overpriced. All the highchairs were extremely dirty and none of the waiting staff offered to clean one, had to have my toddler eat a whole meal from my lap! Staff were miserable! Wouldn’t be in a hurry to return here!

Food was lovely, niece even lost her tooth. Becca was fab, great service, happy and always made sure we were ok. Really good customer service from Becca from Mash and Barrel

Staff very miserable and rude food ok when got order right wudnt be in rush to go back or recommend it

Eat here instead of the Pizza place and burger bar, much nicer meals and more affordable too, nice atmosphere and lovely staff, especially Tim and his wife on the bar, such a good laugh.

Went in here at the weekend with our disabled brother. He has a wheel chair and the staff bent over backwards to accommodate his needs. They made a real fuss in the nicest possible way. One lady her name was Becky is worth her weight in gold, I think she was a manageress and I must say a true credit to the company. Thank you again to all the staff we will definitely be back.

Tried this restaurant twice whilst on a family break,

So me and my boyfriend came here for our first visit for a break the first time we went was a Saturday very busy and 40 mins waiting time.. about an hour went by and we got told there was no chicken tikka which is what I ordered and then couple minutes later it turned up after being told by what looked like the manager then she walked off and let the other waitress deal with it.... we went in there for a second time sign said that take a seat and we do the rest so we did, half an hour went by and no one came up and asked us what we wanted to order or even drinks... so we decided to leave and my boyfriend went to complain to the manager and he said because we were seated at the top by the bar that we would have to go and order at the bar... but we were never told this.... 3 waiters kept walking by and ignoring us would have been nice for one of them to tell us this is what we had to do.... discusted and glad to be home

Had tea at this place with the family,very helpful and attentive.The food was really good and enjoyed by adults and children .Reasonable priced menu.Everyone enjoyed themselves.

Some food on menu not available although only been open for new season for three days. Chips on meals already seasoned, very over seasoned. Probably due to staff bring new, we were asked if we wanted mains, whole we still eating starters. Main server very good.