Martello's in Waveney

Checked breakfast menu, no gluten free options shown. Tried to ring to check menu but got recorded message. Vegan, vegetarian catered for but not GF.

Ordered a full English breakfast, meal arrived on a cold plate with all food barely warm and several items missing Mushrooms, beans, black pudding. Sent back and when returned was still at the initial temperatures. Left the meal and left the cafe. At no point did.a member of staff approach to address our concerns. I had the impression that coffee/tea and pastries are their main concern, will not use the establishment again as a Lowestoft resident.

Walked in and was met with dirty tables , very busy but you expect tables to be cleared. Huge queue for the counter, 10 mins later still waiting so gave up and am now sitting in Starbucks! Avoid this place there is zero customer service....

Terrible customer service - after ordering our initial drinks at the bar/counter before I remarked that my drink order was wrong my chosen spirit hadnt been added to tonic served the rude response was ‘You didnt ask for it’ … Im not sure why youd order a tonic by itself but anyhow Staff tutted served then poured drink correctly After our mains ordered dessert I requested if it was possible to serve a half portion of cake to a child as portions were large even cut it in half dispose of rest i was not asking to pay less The response was ‘I cant do that thats the portion size’ We enjoyed our food but wont return or recommend due to this staff members lack of manners and customer service I was shocked at rude attitude disrespectful responses.

Good place but absolutely the slowest place in town to get a coffee.... disappointing while staff chat amongst themselves...

Quite possibly the worst service I've had anywhere !!!!! The two girls behind the counter (just before 3pm) the till noted one was Tammy, were giggling and laughing between themselves, so self absorbed in their own discussion, ignoring the increasing line of customers that when I went to pay I was asked if I had already paid !!!! This review going on TripAdvisor too because nobody should suffer the indignity of being told 'so sorry we're not laughing at you' to the lady in front of me. Frankly when someone says that you immediately think they would be. Secondary note, so bad other people are complaining out on the seating and tables !!!! So it's not just me ....

When I use my holiday home at Pakefield. We go to Martellos as much as possible. Staff very friendly, food is always good, and tables clean.

We walked round Lowestoft on Sunday looking for a nice place to eat and could not find anything so decided to get in the car and find a pub on the way home to Walberswick. We took the wrong turn and at the end of an industrial estate found a lovely park with 2 restaurants in, both looked nice, and we picked Martello's. Restaurant was clean and staff pleasant it was pretty much full and after eating lunch there can understand why the food was well prepared and delicious. We were all pleasantly surprised.

Whilst the breakfasts are not as good as they used to be, they remain OK and are good value for money

Waited some time for food, i have used Martelos for a few yeas so i was very disappointed to find they did not take cash any longer, I will be taking my business elsewhere from now on, just 200m further down does a great breakfast and takes cash

The most wonderful selection of cakes in the town! Always a pleasure to come here and it's one of the few places that will serve a MUG of flat white coffee! The staff are lovely. Whether it's breakfast, lunch, or coffee and cake, it's always lovely. Tables inside and outside. There's even an inside area for dogs and their well behaved owners! See you soon!

Having visited Martellos before on Fathers Day we knew how busy it could get so we weren't surprised to hear about the wait times being 1 hour. We decided to get some pastries and a coffee and sit and enjoy some family time whilst waiting for our breakfast. 2 hours had passed and still no sign of breakfast, so we decided to ask at the counter. To which we were very rudely told "Can't you see we are busy, your breakfast will be out when its ready" by the young lad serving at the till, who appeared to be more interested in talking to his friend then serving the long line of customers. 4 more tables were served and we waited a further 15 minutes before asking a young lady for a refund and that we didn't want our breakfasts anymore. I didn't get the young ladies name, however, she was blonde with tattoos. How she feels she can get away with talking to customers the way she does is an absolute disgrace. Being told "I don't know what you want me to do your were told its busy and your food will be out when its ready" having tried to respond to her all she wanted to do was argue and eventually she rolled her eyes said "whatever" and then walked off. Another young lady then came over to our table and her first words were "What do you want us to do" in the most awful and arrogant way possible. Shocked by her attitude we explained we wanted to speak to the manager and was told he is sitting in his office. The manager never came out to see us and kept sending more of his staff over to our table who all seemed intent on arguing with us. With how busy it was i would expect to see a manager out helping his staff instead of shifting responsibility and blame onto his staff. I'm not for one minute saying the young boys and girls working at the front were to blame, however, they seriously need to sort their attitude out. The blame for the poor organisation and lack of communication falls completely on the manager, instead of sitting in your office you need to be out there making sure your staff are doing their jobs. If you can see your kitchen is struggling to complete orders within an hour you should stop orders and allow them time to catch up. Sitting in your office is not helping and all you're doing is ducking responsibility. Fathers day was completely ruined because of this experience, having left with my 75 year old dad who hadn't eaten all morning. That will be the last time we visit the Martello's and i would highly recommend people avoid this place until they sort out their staff and organisation, its a disgrace to what was a lovely place to enjoy some coffee and a breakfast

Having visited in several occasions for breakfast we called again to enjoy a fathers day treat. Service and organisation was very poor and communication was minimal. We waited over 90 minutes before approaching the counter to ask and was told we were next. We then watched 3 other tables receive their orders before ours arrived to find 3 out of 5 orders were incorrect. Whilst we appreciated that the restaurant would have been busy for the occasion the management of customers expectations was awful and the inability of anyone to offer a simple apology was annoying. I think future breakfasts will be elsewhere

We visit regularly throughout the year. It’s a lovely setting where we can take our dog to sit outside when dry, or in conservatory area when wet. Lovely coffee (please bring back unlimited option). I usually have full cooked breakfast or brunch, which is excellent quality. There are lots of other menu options though and a counter brimming with huge cheese scones and array of cakes. There is sometimes a bit of a queue to order at counter, but after that, the food appears at table quite quickly. Staff are lovely.

Well this place used to be good but sadly has gone downhill. Prices seem to increased dramatically in the last month. £7.50 for a flat white and a thin piece of fudge cake! Totally ridiculous in these difficult times. No pricing on cakes so you actually don't know what your paying until you pay. I am a bit of a coffee specialist but my flat white was the second worse I have ever tasted. Think your machine might need more regular cleaning. Such a shame!

First of all, sparrows nest park itself is gorgeous, plenty of tame squirrels and seating. A small park and wonderful green space. The food is always nice and the cakes are gorgeous. I thoroughly recommend their orange juice, you watch the actual oranges go round their machine and see the juice come out. You feel that boost of vitamin c if that makes sense. I always find the staff lovely and the tall young lad with glasses always so courteous. Your walking distance to the old town this side which has lovely quirky / crystal / charity shops. You can also walk to the sea wall from here easily. The first photo is from inside and doesn't do the place justice but gives you an idea.

Another good visit for breakfast, able to swap items with no issues. Free cup of tea with breakfast too. They also do a variety of eggs not just fried like down the road. Great service from staff.

We Came here for breakfast in December, we were served quickly and took a seat upstairs, food came quickly. Good breakfast. Poached eggs are always good here. It was very hot upstairs. But good breakfast and freshly squeezed orange juices too.

Over the past two and a half years we have visited on a regular basis often up to four times a week and have always been satisfied and treated courteously - SADLY TODAY 29 August 2021 WAS SO DIFFERENT. Firstly, the person serving us was...

We have always rated Martellos as offering us the best breakfast in the area...........and worth travelling from Norwich to enjoy Unfortunately the way they cook their bacon..........now dry cooked under a grill or over a BBQ ???..........gives it an unpleasant, burnt taste Whilst the remainder...

The menu is exactly what you want from a lovely cafe like this. Gorgeous, good quality sandwiches with all the trimmings. The cakes looked delicious and tea and coffee was perfect. All in a lovely setting .The staff were really welcoming, polite and helpful. I...

Excellent service, staff go out of their way to assist. Great local restaurant. Good food and coffee..

We live locally and visit here regularly for a girly catch up. Today (whilst sitting inside) I unfortunately found a bug within my salad. I called a waitress over just to let the kitchen know as I didn’t want it to happen to someone else,...

Must say that every time we holiday in Suffolk or Norfolk we always come to this place at least once, always a nice meal, today wasn’t so good, had the chicken bucket for 1 and a chicken bucket for 2, the chicken was over done...

Just been for a coffee and scone before the next lockdown .place very clean and covid safe .scones are enormous and very tasty .lovely relaxing atmosphere.

Had a quick drink on a Sunday morning. It was a few weeks ago and the weather was warm and sunny. Able to sit outside which was lovely. The cafe seemed busy but there wasnt a big queue. Waiting to be served there was two...

The food remains good - BUT, of the places where we have eaten post the main lockdown, Martellos seemed to have the most lax of attitudes we have experienced. They will have to "up their game" significantly from tomorrow when the rules get tightened. Unfortunately...

Called in last friday whilst giving a driving lesson for a break. after the Q filled in the covid form....no where to put it or give it to. ordered food etc brought out quite quickly BUT the lady carrying out no mask protection at all...

Lovely breakfast, and a really big menu choice. Good location and nice views. Friendly and helpful staff and good service

Amazing Breakfast, lovely location and attentive staff, Harvey looked after our every request. Would highly recommend!

Absolutely awful, waited so long for my breakfast that by the time it got to me the lunch menu was out, the food was cold, the plate looked filthy, when we asked a member of staff where the food was we were ignored. Wouldn’t recommend...

My family and I visit Martello's each weekend for breakfast. Today after waiting 40 minutes for our order with cold tea, seagulls flying around taking food from cluttered tables and with the rain outside, I went in to ask for my breakfast to be cancelled....

Glad to return t the Lowestoft after a while and glad to see the Sparrows Nest as busy as ever. Good food at Martellos as before, increased outside seating a must in these times, and glad to use it in the sun

Clearly struggling to manage with the new safety guidelines...staff going wrong way in their own one way system!,... , passing waiting customers head on, not good.No bin at the milk station for putting your waste...just a tiny pot which was overflowing! Then a man comes in , passes waiting customers, straight behind the counter( in his outdoor coat, wearing NO MASK, NO GLOVES, and helps himself to scone with his beard hands!...customers wsre astonished, .....one lady member of staff busy making coffees was oblivious........Like what??...well done it worked....scared me off , I wont be back!

Very glad to see that my favourite cafe is open again. The food and service are still excellent as are the cappuccinos. Very friendly service at a competitive price. Welcome back 😁😁

Went with big family group,14 of us in total. Food delivered quickly once ordered. Good range of breakfast options including vegan. Good quality food. Book ahead for big groups. Helpful friendly staff. Only drawback is long wait to order as drinks take a long time to serve and there is only 1 till.

Have been here a few times and it's very busy but standards are always high. We find the staff friendly and efficient. Food is of great quality and always hot. Good menu choices within a clean, relaxing environment.

My husband & I had a lovely lunch here today, we had Cumberland sausage, mustard mash & four veg, there was plenty on the plate, piping hot, very tasty & just like home cooked food & served with a smile! Worth every penny! The restaurant is very nice set amongst lovely trees & plenty of squirrels running around! Our only gripe was the cappuccinos were very weak, I left half of mine because it was so weak & milky! However lovely choice of meals & delicious cakes! Good value for money.

My dads birthday is on the 24th November, in which he booked 2 weeks in advance for a table in the conservatory, so that our dog could come. We attend this venue a lot for breakfast so was very disappointed when we turned up at 3 o’clock for our booking and found they hadn’t actually reserved the table for us. After speaking to the manager who was very unhelpful, explaining there was nothing he could do, and it was out of his hands.. it was his attitude that was bad, and the fact we didn’t even receive an apology was disgraceful. It all worked out for the best in the end, after leaving here very unhappy, we ended up at a different restaurant and really enjoyed our evening, no thanks to this restaurant and it’s rude staff!

Coffee and toasted tea cakes are to die for. Or if wanted you can have a full breakfast or lunch Thanks

Not easy to find but a great little gem with an extensive menu for tasty lunches, cakes and coffees. Called in for lunch this week on a recommendation and we had a very filling meal.

Me, my son & my partner went to this excellent eatery for a full English breakfast this morning & I have to say that it's the best breakfast I've had in the 4.75yrs since I moved to Kessingland. Everything about it was faultless & all the food was cooked to absolute perfection & every item was piping hot & served on warm plates by a very polite waiter in a very relaxed, pleasant & comfortable eatery. How nice it was to eat in an eatery that concentrates on quality over quantity from the food right down to good quality teabags. I cant recommend Martello's highly enough!

We had to find somewhere for a breakfast as the toaster failed and we had no cereals in the caravan, and a quick look on line said the Martello at Sparrowsnest opened at 08.00hrs. So off we went and surprisingly found others with the same purpose. It had an extensive menu and we found the service quick and friendly. A bonus is that you can refill on coffee as many times as you like, this was as tasty as the food.

I was so impressed with how professional and high in quality this place was. Food was fantastic and there was lots to choose from. The cakes were beautiful and incredible in taste! Wow!

Went for lunch and decided on The Brunch. Asked for the eggs to be soft and the tomatoes well done and could I change the hash browns for either an extra egg or rash of bacon. How difficult could that be. Told not possible to change the hash browns only with an extra piece of toast.. Eggs came hard and tomatoes raw and cool. Sausages and baked beans very good as were the rashes of bacon. Toast under done. No table service although well staffed and have to get ones own irons and condiments etc., Glass of wine off but was changed. Assume bottle had been opened a long while...

I visit here regularly and I’m always greeted by friendly, helpful staff. There is always a warm, happy atmosphere.

We have been going to Martellos as a family for the last couple of years. The breakfasts are really good and not greasy and the cakes are very nice too. Free refills of coffee are also well appreciated. The staff are also very friendly.

Cheerful friendly staff ,nothing too much trouble checked wth chef on gluten free availability,good service and good variety

This is our favourite breakfast destination - and in our "annual review" we are delighted to say that standards have continued to remain excellent through the last 12 months

We come regularly for brunch & often sit upstairs but it is so warm up there & none of the windows open! With the weather getting warmer & lots of people seated there also, it’s actually putting us off going there!

Stopped here for a light lunch. Good food and drink at reasonable prices. It was quite busy but it has a lot of tables on two floors. Positioned at the highest part of Sparrows Nest Park/Gardens next door to the Naval Patrol Building. Very good.

Was recommended this place for breakfast. Had a lovely English breakfast with delicious vegetarian sausages, the best we’ve had so far! Service was good with lots of choice

Not many places offer a welcome to dogs and as we have a new puppy we need a ‘dog friendly’ restaurant. So off to Sparrows nest and a meal in the conservatory, we have been every Monday for three weeks and each time it’s been great, from the suffolk Brunch to the wraps and sandwiches it’s been lovely, and the staff are lovely to!!

Recently visited for a breakfast business meeting and have to say was pretty impressed.

Enjoyed a delicious cup of coffee and fruit scone. The menu looked interesting especially the specials board but we were too early for lunch. Very clean and friendky staff. Will definitely return.

Good food from a good menu range with very pleasant staff. Situated in beautiful Sparrows Nest Garden

Come here for breakfast. Breakfast was reasonably priced and I like the way the bacon was cooked. Service was quick.

Found Martello's by accident. After being slightly confused by the only parking being across the road we made our way in.

We call in here when we are in the area, be it for a coffee, a snack or a full meal and we have never been disappointed. The food is good with a wide choice available. Service is friendly and good.

We went into "The Thatched Cottage", one of the Martello coffee houses. the staff we extremely friendly , the service was great and the food lovely.

Very disappointed, I go there quite alot and after today I won't be again.

Enjoyed a very good breakfast in Lowestoft for everyone - good fry up, eggs options, decent coffee, friendly staff and customers. Decent value too.

We are regular visitors to Martello's, and we often go here for a full English breakfast. We have always thought it great quality and the best - However, they seem to have changed butchers - The sausages were horrible and the bacon tasted different to normal - Sorry, but won't be returning after today's visit - Has totally put me off!

My friends and me enjoyed our food and drink and the place was very pleasant , we had very friendly staff serving us at the till and bringing our food so we all thought it only right to leave a tip for their hospitality,,,, disappointed to say the least that we later found out that our tips would be taken to be deducted for tax relief purposes?!! Wow , I wanted to return to take it back and hand it to the workers personally ,how unfair to the hardworking staff.

Visited with my niece for lunch. We had the cheddar ploughman’s, a bowl of chips between us, a ginger beer and a still water.

Dog friendly outside or in conservatory. Extensive menu, amazing ice cream bar. Great service. Food was lovely and loads of outside space for kids and dogs.

Clean and with prompt service Nice people enjoying the place without noise and disturbing clientele. A pleasant change to other places in Lowestoft.

Firstly quality of the food good see photo , I noted another review had a dirty cup , we had same issue with a glass which had someone’s meal stuck to it , would check you dishwasher and staff using correct chemicals , and inspect crockery after wash cycle ? Would have been 4 star otherwise however given this appears repeat issue with dirty crockery a 3

Visited here for light lunch on Saturday, shared a scone with hubby as they are quite large, very tasty though. Had a slice of coconut sponge to follow, was lovely, nice surroundings and free refills of coffee, so reat value.

7 of us visited today; waited an hour for food. Finally turned up; order was wrong; things missed off the plate; and a vegetarian breakfast turned up with sausages on the plate. Mentioned to the waiter who scrapped the sausages off the plate... brilliant for a vegetarian meal. No refund; or replacement meal.... £57 wasted!

I’ve had a cup of tea here before but not eaten. I won’t be eating here again. Our visit didn’t get off to a good start when the woman who was taking our order went for her lunch halfway through serving us our pots of tea at the counter.

We tend to visit Martellos on most occasions when we visit Lowestoft - there are a number of good breakfast venues, but we think this is the best

I had a great snack lunch here with my family, I always enjoy the place and would give five stars if it was not so expensive. 3x Rolls, 2x scones, 1x biscuit, 2x coffees and a coke = £22. I know you want to keep the roughs out, but......

We stopped off for a quick coffee before a nice walk along the beach. However after purchasing our coffees we realised there were no tables except for one which was reserved, so we sat at that. Seconds later a girl came over and rudely told us to move and could we not read....yes we can read. We explained we were only having a quick drink before going on our way to which she said TOUGH you can't sit there. The lady on the next table said it's been reserved all morning with no one sitting at it so I would sit down and drink your cuppa. Nobody arrived to sit at the table and there was no need to be quite so rude. We have enjoyed many lovely meals here before and the food is nice, but this has put us off coming again. Maybe you could train your staff to have better customer service! Maybe it's worth putting a time on the table of when it's reserved from that way you won't lose so much custom as there were several people leaving because they couldn't find tables.

I came here again after being disappointed on a previous occasion but bought i’d give it another shot. My daughter and I came for breakfast and ordered a full english breakfast each with fresh orange juice and a pot of tea.

myself & friends eat here quite a lot as their food is lovely. The outdoors area is lovely in the summer. Indoors the views are amazing. Its clean & tidy.

Beautiful coffee shop set in a lovely wooded park .Fabulous food we had the vegetarian breakfast grease free and a good portion size absolutely delicious. I think this coffee shop is going to be my new favourite place .

Busy restaurant in park, Breakfast was good and free coffee. service was friendly. Must be a place for regulars as many of the customers seemed to know each other and the staff new them. Was busy as sunny Half term but service was good.

My family have been customer's of martellos on a weekly basis for over 15 years, and we haven't found anywhere to beat it for quality of food or the friendliness and welcoming atmosphere from the staff and owners. The prices are fair and reasonable. It can get a little bit busy from time to time and this can affect the speed of service, but we are normally served within 10 - 15 minutes. Fifteen years as customers says it all really.

Lovely location overlooking park area, even saw some squirrels running around. Place has a lot of potential but sadly not maximised. Service was slow, 4 staff in sight but only one lady trying to manage the till and hot drink orders whilst queue getting longer and longer. I nearly walked out. Coffee (like previous reviews) was dreadful with no taste. Victoria sponge was ok. Wouldnt recommend. Owners take note you need to improve your coffee!

I have plenty of good memories of this place but I fear it is heading in the wrong direction. We ordered a relatively simple lunch of wraps or baguettes but had to wait an hour for the food to arrive. We had to chase the order with the staff to get it in the hour but we didn't get an apology from the staff when it did arrive.We had somewhere else to go so in the end we had to take most of it with us when we left. The menu is relatively expensive and non of us could get the wifi to work. This place could be so much better.

Well had cappuccino just had to take back as tasted like hot diluted milk any how replace and told it now had two shots of coffee walking back to table wife then says her hot chocolate tasted of milk basically same as I had but didn't say anything .Best of all tasted my extra strong cappuccino well what a total rip off after the meal we ordered witch was OK I took my coffee to pay desk and told them there coffee beans must be the cheapest on the market and it tasted nasty and I wouldn't wont my money back as they must be struggling and thought I will never set foot back in there again and people of lowestoft you pay top money for a coffee and get rubbish you need to complain discusseded

We visited for a second time today and it was as lovely as last week. Food was piping hot and well presented. Staff very friendly and efficient. Only gripe is when we sat down table was dirty and hadn't been wiped but was soon rectified. Was very busy but didn't have to wait too long for food to arrive. We will return

What a shame but this restaurant really is very poorly run. The prices are high but the service is so slow! We placed our food order at 1.07pm according to the till receipt and were told it was a 30 minute wait for the food. At 2pm we were still waiting so I went to enquire if we had been forgotten! "Oh no", was the reply, "we did tell you there was a wait." Yes, but not an hour! The waitress then said , "I can't ask the chef as he will only shout at me! ". However, she did pop her head in the kitchen and said 10 more minutes! The scampi and chips were nicely cooked and well presented but for the price they should be! Of-course the pot of tea was long gone so I asked for another and that was free of charge thank goodness. The setting is nice in the gardens but the service is so bad I won't go there again.

We came to vist the gardens and museum and decided to stay for lunch as Martello restaurant looked clean and very well attended, We only wanted a simple lunch as we had had a huge breakfast, We shared platters of sandwiches , egg and cress , tuna and sweetcorn, along with a lovely portion of chips. We had a large pot of tea with lovely fresh milk instead of UHT cartons and my request for fresh lemon was also looked after. An excellent place to eat lunch in Sparrow Nest. Gardens

This is a great place to eat with amazing food, friendly staff and lovely views outside.I have been here a few times now and the meals are fresh, local and taste so good. Adult meals and kids meals are great portions, cooked to perfection and presented well.There is a huge selection of lovely looking Ice cream, not had any yet but it is on the list.

This is a lovely place, always busy so there is a wait for food. The menu I find is really expensive. I like a lunch to be under £8 for a meal, even sandwiches there are expensive and some items are over £11 Drinks are also a rip off I think. £1.65 for a Lilt. Maybe it's me but I can get drinks a lot cheaper elsewhere.

I ordered a white baguette, my friend ordered a brown baguette and he paid for both with his card, the lady serving said it had not accepted the card so he needed to re-enter it so he did saying this will not charge me twice, she said no of course not. I then asked if I could have a glass of tap water to take some pills, this eventually arrived about 5 or 6 minutes later while I stood near the till. We were then told that one of the baguettes we had ordered although printed on the menu was no longer available so chose another, when the orders arrived one was a baguette the other was a sandwich not as ordered. My friend then checked online to make sure the card payment for the food had only been taken once and yes you guessed it they had taken it twice. When this was pointed out to the lady at the till she said yes she thought that may have gone through twice and did after some discussion do a refund. The food we had was good (although mine was not what I ordered) but the service was awful.

I came here for breakfast with my daughter as we visited in January and really enjoyed it. Unfortunately on this occasion, it is unlikely i will return. It was 10am and it was fairly busy but when i ordered i was informed i would have to wait 25 minutes for the food to arrive. we ended up waiting 55 minutes and my seven year old was famished and was getting teary from waiting and even asked how long it would take which they said they didn't know. i felt so bad for my daughter and nearly ended up waking out. we did receive our food and it was very warm, not hot in temperature and worst part is that we didn't even receive an apology for how long we had to wait. the older guy waiter just served our food without a word... he needs to learn some manners not happy

Martellos is located at Sparrows Nest & when the sun is out its such a lovely place to be. Visited for breakfast which was really scrummy, great local sausages, worth a visit.

My wife and I decided to visit Martello's as we were in the area at the time and had heard good things about them.The lower entrance way was very interesting, with a play area which was a bit dilapidated, but welcome all the same as we had our children with us.After a brief play, we entered the restaurant and were driven by our children up the stairs to a sofa area, which we decided to sit in.I went down to order drinks, brought them up and then we sat for a few moments deciding what to eat.On the surface of it, it seemed like a nice cafe/deli and the decoration was certainly pleasant enough.I went down to place my order and, after a short chat with the lady attending the till and her co-worker, I went upstairs confident that the lady at the till had gotten my order right as she had read it back to me, and I had paid in full, some £35.40, for the older children's scampi and chips, the older children's toad in the hole, the under five's sausage and chips, twice, cod and jacket potato and the cajun spiced chicken fillet, as well as a pot of tea.Unthinkingly, I left a tip in the tip jar. I wish I had waited until the end now.Now, I don't have a copy of the children's or the drinks menu on hand so I can't be exact, but that sounds very like the price matched the order.Apparently not, as, when our order came out, the two under fives meals didn't arrive and, after I had asked the waiter about the mix up, he tried to tell me that we hadn't ordered or paid for the under 5 meals, we had ordered 'extra sausages'.He also told me that if we wanted extras, we would have to pay for the difference.All of this he called across the restaurant, quite loudly so that the rest of the guests could hear.My wife and I were so incensed that we ate some of our food and left disgusted.I don't remember what the cod tasted like, I was too angry to taste it and I left 3/4 of my jacket potato and my salad.Our two eldest children have ASD and ADHD respectively and we make a point of trying to integrate them into the community and to make them feel at home.Unfortunately this experience both infuriated my wife and I and our children ended up upset, something which our eldest will not get over quickly.If you want to go to a restaurant with children, especially if you have children with special needs, avoid this one.Oh, and it wouldn't hurt if they cleaned the furniture once in a while as well!

I certainly wouldn't mind paying the prices that this establishment charges if the quality of food reflected in the price. The sausages on my cooked breakfast were black and completely Charred as if barbecued to oblivion. I could not cut into them . Amazed the allowed them to leave the kitchen like that. Not cricket. Not cricket at all.

A beautiful building, always clean & tidy.Food is a tad expensive but quality homemade food.However, when being served i would rather staff treat me curtiously & not talk among themselves about home or their plans for later that day (i have heard this a few times now) I was always told to greet the customer & make them your priority.

Have been here several times and the food and drinks are always good, had breakfast at 09.00 and we arrived and sat down at a table which had obviously not been cleaned from either the day before of from previous customers that morning.It does not take much in this day and age to take the time to ensure the that such things are addressed or is it that customers just accept low housekeeping standards, I do not. If my next visit its still the same then its time to move on to some where else.

We have previously enjoyed the breakfasts at Martellos but, on this occasion, we didn't get there until lunchtime......which gave us the opportunity to try their other "offerings" - and we were delighted to find that the quality of the food & service is just as good

I've been coming here for over 10years now and really enjoy the warming atmosphere. The staff have always been very welcoming and happy to serve the customers. As I have abit of a sweet tooth , I enjoy trying out the selection of fresh cakes etc . Always look forward my visits

Welcome cafe for dog walkers at Sparrows Nest as you can take dogs in the conservatory. Ordered a skimmed milk cappuccino (not on diet so ate biscotti that came with it) and a pot of tea for one, at reasonable price and with fast service. Rain held off so sat at outdoor tables.

We visit here everytime we spend a few days on the Norfolk Coast. The staff are friendly warm and remember you, the choice of food is fantastic as is the selection of cakes.

Have visited here several times and the food is always lovely. Surroundings are lovely, especially in the summer. They have live bands playing fairly often in the grounds and the kiddies can run around to their hearts content. The service is sometimes not great and often not everything is available but staff are always polite. Would visit again

Popped in to have breakfast just before 9amWeather was good do ate outside.The breakfast was just under £7 and was very good especially the sausages which although they were small were very flavoursome.Service was very quick and the food was piping hot.Can get busy so pick your times carefully.