Marks & Spencer Tea Room in Havant

This cafe is part of the M&S food shop in Waterlooville. It is very basic with no attempt to provide any ambience. Simple functional tables and chairs and rather bland white walls and a high ceiling! The photos on the TA site give an accurate impression. Almost like a utilitarian warehouse canteen! That said, it works well as a simple cafe; good coffee and a limited range of cakes, paninis and toasted sandwiches. We've been a couple of times and found service to be acceptable if somewhat slow and 'remote'. It's good to see that the Food Standards Agency Hygiene Rating is 5 star, the top grade, at the last inspecion in March 2023. Toilets are at the back of the food hall. Overall we're left with the impression that this doesn't support M&S brand values. It doesn't do anything to make the food shop a destination of choice which presumably is a marketing objective?

Changes due to covid have impacted things and its confusing now that the store entrance is now open as well...poor mask wearing and no one checking!

Enjoyed a high tea here on two occasions. New social distancing works ok in the cafe section although they have taken away the security guard making you wait for a table

Like all M and S coffee shops ,coffee is individually prepared so there can be a wait but the staff do their very best here.Sometimes they seem short staffed and the wait can be longer .Having worked in a M and S cafe in the past I can sympathise with them when customers grumble about the wait . Hot food is limited but usually very tasty.The staff here are always very pleasant and accommodating. The only criticism is when short staffed,the tables aren’t cleared frequently or the floors underneath swept .I feel really sorry for them at times when short staffed.Also wish serviettes were a bit larger. We do come here frequently even just for coffee.

Here for breakfast, a limited menu choice for breakfast items including prepacked baps. Service was good and when the baps were heated and delivered they tasted very fresh and good. So good quality food, satisfactory service but a limited menu.

Popped in for a quick drink of a tea and a hot choc plus a couple of millionaire shortbreads. Service was a little slow but drinks were fine. Cafe itself is basic with a unexciting decor but then it is located next to the food hall on a retail park. The only other options on the park are Costa or in Sainsbury’s. Has a variety of hot snacks plus a lunch menu too. One and half cups of tea from the small pot though.

This is a very basic cafe, no frills, just bare tables and chairs. Service is usually very slow even when there is no queue. Food varies, sometimes good, sometimes average, sometimes downright awful. We’ve given up on the jacket potatoes as they were inevitably dried up husks cooked in the morning and related to within an inch of their lives. Not recommended, especially at the price. We love their soups and enjoy the tomato soup particularly. Don't forget to ask for a little biscuit with your drink - they don’t give them to you as a matter of course, only if you request one. At least it’s handy when I go shopping. Unfortunately they do seem to have regular appliance breakdowns such as the dishwashers or the ovens or microwaves. This means they can only serve drinks and cakes. Very frustrating.

Great location on the retail park and always a great smile from the staff. Even get samples sometimes. Usual M&S food served up and great selection. Great coffee!

Popped in for coffee and quick lunch. Had toasted panini Excellent food, drink and quick service. Reasonable prices too.

Popped in for a coffee with the kids as my wife's shopping trip is a killer. Lovely relaxing atmosphere, takes your mind off all the bags you're carrying. Staff were nice. Just what was called for. 😁

After visiting many places for afternoon tea, for the price M&S does just a good job at it. Yes ok the environment isn’t as beautiful as some high end hotel, and the generic collection of sandwiches, cakes and scones are the same but for the price and quality it’s great, £7.50 each! Defiantly worth a try if your afternoon tea fan.

Cafe is a soulless adjunct to main food hall and has the ambience and decor of an NHS hospital cafe - probably a correct observation on basis of lack of customers when we visited (as an example, camberley meadows is always full) - guess nearby competition from Costa and Sainsbury’s doesn’t help. Service was ok but unsmiling (think they’d rather be elsewhere) and prices reasonable but I didn’t notice tables being cleared/cleaned during time we were there. Food is advertised as being available in food hall and whilst it’s not bad, the ambience does not invite or tempt you (chicken/rice soup was ok). Majority of seating is inside - there is one table outside but why would you want to sit in the sun overlooking main entrance and car park?

We regularly shop at the store and sometimes pop in for lunch. They seem to have regular issues with microwaves breaking down and hot food not being available. Their jacket potatoes are both pricey and often inedible and they really should do something about this. Potatoes are obviously cooked early in the day and then reheated when ordered. This leads to them being totally dried out and tough. There is a tough crusty skin around them, which you literally can’t cut, and the potato itself is dried out and brown looking. There is very little you can actually eat. Potatoes are SO quick to cook in a commercial oven that it seems penny pinching of M and S, who offer high quality items in their shop, to serve such bad food. They are not cheap and the portions are minuscule. The potatoes are usually tiny with a minute portion of salad. Bearing in mind how cheaply they must buy the potatoes themselves it is scandalous to charge £6 and more for such a tiny meal. Customers should send them back and get a refund and maybe they will do something about it. We really enjoy their soup but the portion sizes vary enormously. Sometimes the bowl is nearly full, at other times it’s only half full. This discrepancy is not really acceptable. The tea cakes are very good, full of fruit and good value. They have a good range of cakes, and sandwiches (pricey!) too.

Dropped in for a quick lunch, as shopping in the park. OMG! 2 jacket potatoes, dried out husks, with leather for skin. It was only 12 noon but these had been kept warm for hours. Also had 2 cans of their own brand fancy soft drink. Got to the till £1.95 each! With the terrible jackets at £5 each, this was a right con. Tables dirty and not wiped and staff as engaging as statues. Avoid and go to either Sainsbury’s across the road or Costa on the other side.

Came in here with my 7 year old daughter and 2 year old son. Nice relaxing atmosphere, nice food, pleasant staff. All in all, very good.

He estado aquí antes, y nos fuimos de nuevo ayer. No estaba mal. Había opciones limitadas en la nevera de una sandwichera, una salchicha de bap o sandwich. El microondas estaba rota, así que no sirven sopa, o frijoles, o algo que requiere tenían el microondas.

great staff family friendly and a good hot chocolate. The toddler enjoyed the marshmallows and the little biscuits with her juice. Clean and welcoming not as full as you would have thought but good al the same.

Plenty of free parking nearby, entrance with disabled access and pleasant service. Hot and cold snacks and light lunches available.

Después de una mañana ajetreada de compras en la llamamos M&S; salón de té para tomar un café, sandwich y porción de tarta Bakewell. Como siempre, el servicio era excelente y la comida eran de la más alta calidad. Siendo clientes habituales que parecen estar haciendo un creciente número de visitas, a la sala de té, que es testimonio de la personal y lo bien que cuidan de nosotros.

love this tearoom which has not suffered because of the new local Costa coffee. Great cakes and great prices and you can buy the cake in the store as well!

Simply food but with the Marks and Spencer's good service, A small café on the side of the food hall. It's okay for a snack or light bite.

Great cakes and good coffee. Always enjoy the big comfy chairs as well as the food and drinks at the tea room. Good value as well

Always do good coffee, iced coffee worth a shot as well. Nothing too fancy just normal M&S; high quality standards. Can't go wrong.

Agradable luminosas, limpias y espaciosas. frappe de café muy bueno, así que era el pastel de zanahoria. Fue agradable que te hice algunas galletas en su al platillo. Sin duda volveremos.

Clean Efficient Cafe next to the Simply Food Hall. Usual Marks and Spencers pleasant service. Apparently everything at the cafe is available in the shop!

Like all M&S products the quality is always guaranteed. Coffe and tea lovely. Luxury hot chocolate very indulgent. Shame they don't sell clothes and it is just a food store there

Good coffee, nice people serving. Can be a bit slow sometimes. Nice to have somewhere to go after trawling round Matalan!

The Tea room at M&S is a lucky find.Helpful caring considerate staff.Varied menu options.Very clean & ship shapeGood Value............PS Try their cream tea special (forget calories for one day)Ha !

We went the day after they had opened. Clean and tidy. Typical M & S offerings :) If you want a quick coffee whilst shopping - the place to go!

A new place for meeting the girls and have a cup of tea during the dayImpressive staffExcellent menuclean - as you would expect from M&S