Marks & Spencer Cafe in Leicester

Walked in to the hotel receptionist were busy on screen, said hi asked them what time dinner is served to and if we need to log our car in parking…. Was all fine showed us were Resturant was… we waited for a bit near wait here sign.. no one in sight just a few odd tables with ppl sat down.. (not busy at all would say 10/11 ppl sat down.. walked through Resturant seen two staff members in purple striped shirts Staring at till screen and talking between themselves, so we waited to be acknowledged by them… for a few minutes then asked… hi, is there any one that cud assist they had said “we are busy go back to the front” in a abrupt rude manner like we were not well come.. so we walked to reception and told what we had just experienced and walked out.. they were shocked what had just happened.. and I had told them we had come for a meeting to look at hiring your conference rooms for 2 months twice a week. Not any more we said Moral of the story is NEVER turn a customer away you never know how much business they give even if it’s just a tea or coffee per month especially in these times every little helps.

Staff is super friendly, and the food is always excellent. Have been here 3 times now, and haven't been disappointed at all!

Came in for lunch today. Amazing Fresh food, superb service.

I recently visited the John Lewis Cafe on the third floor of Highcross and had a generally positive experience. The café itself offers a comfortable and relaxed atmosphere, perfect for taking a break from shopping. I decided to try a slice of cake and a hot chocolate. The cake was enjoyable, with a nice flavor, but I found it to be slightly on the dry side—it could have been a bit more moist. On the other hand, the hot chocolate was excellent, rich and satisfying, providing a nice contrast to the cake. The total for my order came to £7.50, which I found to be reasonable for the quality and setting. Overall, I would rate the experience 4 out of 5 stars. The café is a lovely spot with good offerings, though a bit more attention to the texture of the cake would make it even better. I’ll definitely be returning, but I hope to find an even more delightful cake next time.

We ordered 2 breakfasts, 1 vegan breakfast and 1 small breakfast. The food arrived very quickly, but the breakfast was average but also cheap. Personally wouldn’t recommend the vegan breakfast, as there are better options in the area. But overall not too bad, average!