Marks & Spencer Cafe in Northumberland

Oh dear! Big mistake to call at this cafe for a cup of afternoon tea and a scone. Very quiet at 3.15pm as only one table occupied, no staff in sight but soon one of them turned round and seemed less than pleased to see a customer interrupting what she was doing. I had been looking forward to a scone and jam, but there were only 2 left and looked as though they had been twice-baked. I asked for tea with semi-skimmed milk, to be told we only have full fat milk. I determined to make the best of what was supposed to be a treat, and retreated to a table. The cup of tea tasted awful but I was thirsty, and the scone crumbled to bits when I tried to cut it and had obviously had the life cooked out of it. Does M&S actually read any of the feedback on here? Standards are clearly not being met and the shop manager clearly needs to be made aware.

Asked for two teas with extra teabag and was informed the charge would be £2.60 extra. Discussed with my husband and decided to have coffee instead. Went back to the ordering area but had to wait while the two members of staff were discussing overtime hours with another member of staff. After going back to the table my husband who had an ‘americano’ needed more cold milk. Once again went to ask for some but must wait while one assistant was showing the other how to fill a serviette dispenser. Poor service and TEABAGS AT £2.60 EACH - Shame on you MARKS AND SPENCER.

As usual we where greeted with smiles and lmmediately felt at ease.after traveliing from Sunderland .my dear wife isvery ill with dementia and related problems sadly .we have classed marks. And Spencer’s as our best visits since our married be in 1957.we travel to various locations to try to help her memories.not to mention super food first class service every visit.who ever ln stills excellent customer service earns their due rewards.regards Joan and Roy Wilson.

I’m aware of Covid but it’s always now the excuse.The cafe at kingston park is always understaffed and I feel so sorry for them.On the 50% deal no fruit scones rang out of bacon butties and jacket potatoes.Come on there is a deli counter downstairs. Stood in queue for 20minutes to be served and it’s not the first time ms get you act together no wonder you are loosing money

Nice to take a break after busy shopping trip although you can struggle to find a table at busy times. The latte is excellent.

Pretty good coffee - not great, but served quickly by friendly staff. What was really nice is that most of the customers were rather elderly and many had poor mobility. Staff had excellent rapport with the regulars and took the time and trouble to go at their pace and help with carrying drinks and food to the tables for those who couldn't have done it themselves. Drinks selection was good. Limited gluten- and dairy-free food so I didn't have any but looked a nice selection.

We always love to call in here when visiting Morpeth. Always good quality products and good service and value.

Called in for a coffee and scone at the weekend. Only just managed to get a table as it was really busy. Good service and food.

My wife and I visited M&S Morpeth Northumberland on 31/12/18 around 12:45pm My wife bought some goods from the foodhall and we then took the lift upstairs to the cafe where we bought coffee & scones. I have mobility issues and need to use a scooter. Getting upstairs was not a problem as the lift was more than adequate. However the room between the "Isles" in the cafe was very tight but I managed to reach a table that was free. But...... getting back out again was a nightmare and I found it extremely difficult and it brought home to me how much my disability affects me - it was an upsetting experience for both my wife and myself. With hindsight perhaps I was too optimistic in believing that I could cope in that situation. I appreciate that Morpeth is one of the "smaller stores" that there are constraints with regard to how much space is available in.the cafe. Regrettably I didn't keep the receipt for this transaction as it was a cash one so I was unable to transmit my comments to "tellmands" However the coffee was very nice but as things stand I don't feel confident of returning again on another ocassion.

Found staff squabbling in front of customers. Asked if would like boxing gloves to sort out to see if could bring to their attention doing it in front of customers, got evil looks. Also told biscuits get with hot drinks only get if ask?

This is a nice place to visit and great for a coffee and cake. The staff are very good and there is plenty of choice. Not the biggest cafe and obviously very popular so seating can be limited but worth a visit.

Called in here at the weekend for a quick coffee and scone. Very good cheese scones,and good friendly service.

Not too busy. Staff really helpful and lovely cheese scones. I have also been in with my grandson in his pushchair and there’s enough room for us not to get in the way of others

We were a big chaotic when we arrived as had left it too late to go where we had planned. The staff were kind and helpful and we ended up having a good fill.

Nice light airy place, mix of seats and some booth type seating. Ordering is easy, the till staff give you a wifi table device and your hot food order arrives when your seated. Baked potatoes and drinks were nice, and prices ok. It hit the spot for a light lunch

Visited Cafe Saturday 21st January,ordered 2 teas and a cheese and ham toastie.Got to table discovered a long black hair on the plate.Took it to counter and explained it wasnt one of mine.Reply was"do you want another plate?".No apology or offer of a fresh toastie.

Hemos utilizado este limpio, tranquilo café dos veces en el último año y en ambas ocasiones me pareció un paraíso cuando estábamos desesperados por un asiento y una taza de té. Sí, es su conocida marca M&S;, pero ninguno de los peores. Lo que es un alivio saber que hay una taza, un pan, un bollo, sandwich, cuya calidad se puede contar, cuando lo necesitas.

We visit here regular and find we just get a table or there is no tables and we have to give it a miss. A nice cafe but I feel to small for the volume of people.

Staff might as well be a sleep sat for 45 minits for a cup off tea and toasted teacakes and a soup teacakes was under cooked and soup was tired

Como siempre, el personal era amable y eficiente. La comida es muy buena y a un precio razonable. Eamor era extremadamente servicial y conocedor de todos los alimentos y fue capaz de informar acerca de los productos libres de gluten.

Llamado en semana pasada. El personal es encantador, pero no creo que merezca M&S; tienen este derecho. carece de atmósfera y es difícil de conseguir una mesa que obviamente necesita que se extiende

Aunque todo estaba limpio las mesas y sillas estaban demasiado cerca que no se podía ir a través de ellos por un asiento. Es muy frío para sentarse y comer. Definitivamente, no están a la altura de Marks and Spencer estándar

Busy when we arrived but managed to get a seat. Food very average for the price. Drinks very hit and miss. No consistency in quality of coffees and hot chocolate, depends on who serves you I guess. god forbid the staff actually crack a smile. There's much better cafes in Morpeth for quality and price.

If you want a great Flat White this place is very cool. If you want a smile and the staff to be remotely friendly or nice go elsewhere!! The cafe has the atmosphere of a dentist surgery. The staff are awful, nobody smiles, the job satisfaction here must be very low. The guy making the coffee was so miserable he couldn't even be polite. The person taking the money was just as miserable, no smile no please or thank you and I was told to stand by the till and wait for my order. Not sure why they can't bring the order to the table like a regular cafe. It's not exactly busy!!Great coffee. Awful service!!

The Marks and Spencers cafe is Morpeth's hidden gem. Discreetly inside the shop on the top floor, it is up to visitors to discover it themselves. the cafe is a good size with a lovely atmosphere overlooking the Sanderson Arcade. The staff are friendly and it is nice for a quiet cup of tea or hot chocolate with a small snack (cake never disappoints)! Would definitely go back.

Clean and tidy, staff are polite. A little expensive for what you get but all round a nice place to go.

Staff very friendly and helpful particularly Jane, and food to usual M and S standard. But the cafe has no atmosphere at all it is like sitting in a lounge at a railway station

The good thing about Marks and Spencers' cafes is the consistency of reasonable quality casual food and good service. This applies to the various ones I have visited and Morpeth is no exception. Staff are friendly and the place is clean and welcoming. Coffee is excellent and the usual range of scones, pastries, toasties etc is perfectly OK for a good quality snack lunch or tea. The cafe is ideally located for a break in a shopping trip or a location to meet friends for a chat.

Hardly haute cuisine but that's not what's offered. V nice range of lunchtime food with fresh environment and good service. What more does one need during shopping trip?

Good old Marks and Sparks you cant go wrong with them.We had afternoon tea today which was good value and tasted greatNot quite Costa but good place to relax

I live in the area and find this cafe very pleasant and consistent in terms of food and ambience. Nice and airy, no intrusive music and staff will offer table service to anyone needing assistance. Excellent coffee and pleasant outlook over the Sanderson Arcade.M & S food on offer so you know what you will get.

The food here is of good quality and very tasty. The downside, because of this, is that it does get crowded and it's often difficult to find a table, especially at peak times. It is self service so that whilst you are waiting in the queue the table that you have earmarked often disappears. Having said that, staff are very pleasant and helpful and the food is worth waiting for.

We called in for coffee and a snack this week at this cafe as a result of being in M & S around lunchtime. It was busy, and found a table without a problem. We chose coffee and both chose the children's mini sandwiches, as they looked the most appetising. The coffee was OK, the sandwich was also just OK, and the bill was a trifle expensive considering the quality on offer. Theres much better places in Morpeth for coffee and snacks, and would only go back here if everywhere else was closed.

I like the arrangement of the tables and chairs, staff are so cheerful and helpful. The choice of drinks and food is so good. I regularly meet up with work mates for a coffee and chayt

As you would expect from M&S the food is good and the coffee better. It is a small cafe and feels cramped when busy, which it is a lot of the time. It is very popular, even though Morpeth has more cafes than you can shake a carrot cake at. The staff are always polite to the customers - but here comes the but..the service is so slow and at peak times another assistant is really needed. I have queued for over 10 minutes on a few occasions and left on others, knowing that it would be a long wait.

Three of us decided on soup, two had bacon and lentil one had tomato and basil. They all came piping hot and had 2 rolls each, tasty and excellent value for moneyThe service was very good and staff friendly and nothing too much trouble, it was a busy lunch time service Would recommend it for quality an value for money

The coffee here is usually very good and the food on offer is all available in M&S Food Hall downstairs, so the quality is good. This would be true of any M&S Café, but the staff at the Morpeth branch give the place an extra something with their friendly and helpful attitude to customers old and young, both regulars and strangers.