Marks & Spencer in Warrington

What have you done! after battling with the self service machine, we waited 15 minutes for our take away drinks. We watched all the orders piling up on the counter going cold while the staff argued amongst themselves, utter chaos. Bums on seats why would you care. If this is progress I don't want it. I wont come again.

Oh dear - M&S Gemini have installed cashless computer screens in the cafe - not wheelchair friendly, with no allergy information, no separate menus to view & definitely not for anyone with sight problems or inexperience with computer screens - thank goodness for the extremely helpful ‘Tam’ who helped us navigate the system & was the only thing that deserved five stars x

Shocking. New system is dreadful and soulless. Not customer friendly at all. If all M&S cafes go this way they will lose us as customers. System is also cashless and just like a McDonalds. Certainly won't go back to this one again.

What on earth were the management thinking. Putting in screens is not the way to curry customer satisfaction. Food not even worth the trouble of taking the time to struggle making an order. No eggs for breakfast and coffee tasteless

Tried twice now. Food was poor both times and the food was missing a key ingredient (coleslaw) on one occasion and the chicken burger was uneditable due to dryness. Wasn't surprised when I checked the reviews

Tables full of dishes and cups, no staff to clean the tables as they were all serving food and making the food. Not enough staff to move plates piling up on tables that customers are moving onto a free table. Tables dirty. My daughter received her food, no drink. I got my food after my daughter had eaten hers and then we got drinks later. It's a newly refurbished cafe that clearly isn't staffed correctly. Won't be coming back. Seems the company are more bothered about making money than treating customers correctly.

Hate the McDonald style screens. The system doesn’t work - they were very behind with the drinks orders and staff were struggling to find customers to take the orders to. Our drinks were ready going cold on the counter for nearly 10 minutes before they were brought to us (we were sitting right next to the counter and couldn’t get any attention from staff as they were panicking over all the other orders). Overpriced and terrible.

Terrible experience. New ordering system ike a McDonald's. Have been coming here weekly for years.vWill not be returning.

New system / cafe absolutely awful. My friend and I have met monthly at the Gemini store cafe for many years. Our monthly get together generally lasts 4 > 5 hours. We enjoy several drinks, enjoy our lunch & finish with a treat for dessert. My friend requires gluten free food, and also free from nuts. I drink hot oat milk which I put my own coffee in. Unfortunately the refurbished cafe with its new ordering system is a nightmare. The menu was a nightmare to navigate around, the gluten free choices were poor, and we couldn't even order a banana. Bananas were only an option if you ordered a child's meal! Listening to unhappy customers on our last visit, the majority of which were pensioners, but not everyone, they all seemed disappointed and said they would need looking for somewhere else to go in future. My friend and I certainly won't be returning. Very disappointed.

New cafe ordering system = chaos! Yet another retailer gone down the faceless self service route. Queues of confused people staring at screens with endless choices. When the food arrived my poached eggs were cold and our drinks didn’t arrive until we’d finished eating. I would have given feedback if there was an actual HUMAN BEING to speak to. Shame on you M&S for following the herd and not giving customers the personal treatment we deserve.

Went for a quick bite to eat whilst shopping for clothes. We went upstairs to be told that toasties will be a 30 minute wait..fair enough it was busy. My daughter wanted a kids cheese and ham toastie as advertised on the kids section so ordered it..food came about 25 minutes later to be presented with a cheese toastie. I asked the guy who gave us our food that we ordered cheese and ham toasties to the reply of we only do cheese now for the kids..we werent told this at the till at all and wouldn't of ordered it. The only nice thing was my cappuccino. The tables were full of food from the previous person but was cleared away eventually and staff all seem very miserable as though they don't want to be there..I won't be going for food again...very disappointed and so was my daughter.

Called for lunch, the downstairs cafe was not serving hot food. I went upstairs, could not read the menu hanging up as it was so small. Opted for a veggie toastie. Man on the till was not a bit helpful, he grumbled when I asked for a glass for my drink. When the toastie finally arrived it was not what I had previously seen on the website and it was horrible. Lots of dirty tables and mess on the floor. Staff looked either stressed out or could not care less. M and S, I expect better than this! But I won't be coming back.

My friend and I meet for lunch each month at the M&S restaurant, Gemini Centre, Warrington. My friend is a vegetarian, and also requires gluten free food without seeds etc. Unfortunately M&S fail miserably in this departed as they don't offer any plain sandwiches on suitable bread, and can't even offer a plain scone for afters! This is very disappointing for her and others - she can't be the only person who requires these foods PLEASE, PLEASE rectify asap. On a positive, the staff are always very polite & helpful

In 2023, multiple cafe visits were poor. Exceeding long queues at the cash desks,dirty tables and very few staff . Visited yesterday on a Sunday and can see positive change. Lots of staff making hot drinks while others taking orders at the same time. Previously, one member had to do both which never worked. Food from kitchen being made quickly and served quickly. Still room for improvement but staff and management working far better and they smile more!! Keep it up.

Gluten free options for a hot breakfast are non existent. Even the omelette comes on a wheat based roll - why? I would expect better from M&S. I ended up with an iced bun.

Just gone for a coffee at 17:45 and Cafe was closed even though it is due to be open until 8 pm! Staff very unhelpful and seem to be standing around most of the time or cleaning coffee machine when there is a queue.

Every time we go to this cafe the service to clear tables is so slow. Staff repeatedly bring food out without taking stuff back in the opposite direction. Management appears to be non existent. This pic is 25 minutes after we arrived and sat in this booth.

Cafe doesn’t open at 8 in week as website states it opens at 9! The shop opens at 8! I expect better from m&s! Spoke to manager unapologetic. Waste of time.

Called in for lunch. Not too busy by the normal standards of this cafe. Had to wait 37mins for an omelette and eggs Benedict. Both cold , coffee long finished . Had better experiences there

Went for Breakfast coffee was cold ordered bacon on chiabata what we got was the smallest bacon roll ever Will not be going back again.

Very disappointing! Coffee was only lukewarm,some machines were out of order,which didn't help! Big queues too. On the plus side,it does have a nice outlook,if you can get a table!

Got my husband and mother crumpet with chese on, never get this again. He said the cheese was milky and it looked like cream cheese to me. My mother couldnt cut through hers. I tried to order fish and chips for myself as I dont like crumpets but was told there was no fish and chips left. I didnt like much on the menu and ordered facket spud with cheese which I enjoyed.

Could not wait to try the xmas Turkey & Ham Cheesey Special, its taste was delicious but its filling was very poor, just minimal bits of each in it, and the gravy is an extra pound. Very dissapointing im sorry to say.

A welcome break in our Christmas shopping trip. Amazing Turkey and ham hock cheese toastie. Food heaven.

Service is far too slow - the queue was eight deep and with only one person doing all drinks it took forever to get served. They have stopped selling the vegan chocolate squares so I didn’t eat.On the whole disappointing.

Just had lunch in here. Very poor choice of sandwiches at 1pm - the small classic selection at £5 is a tota rip off. Why isn’t there a similar selection as in the Food Hall. Chicken ciabatta also disappointing for the price. Overcooked tough stringy chicken - had to leave some as inedible. Tea and coffee good and tables clean. Needs improvement we won’t be doing this again.

Have M&S changed the coffee or machine? It was tasteless, had to take 2 latte’s back because it was just about warm and tasteless, the next 2 were the same, although slightly warmer!

Great if you only want a coffee. Lacklustre menu and when we went on Sunday there was no pizza, ciabattas, or chips. Not the end if the world you might think but that's basically the entire menu. Not to mention there's nothing for kids. Ie no kids menu or kids drinks. Won't be back

Coffee was ok, but the floors were terrible covered in food particles looked like they had not been swept for days!

Very disappointed. I am coeliac and always in the past can get something gluten free. There was nothing gluten free. I asked a member of staff and was told "we don't do funny food any more". I then asked another member of staff and asked could I get something from the shop. I had to go to the shop and buy something to eat in the cafe. Really shocked at this attitude to gluten free from them. Also had to queue at 6pm and was only 2 people in front of me and had 10 minute wait with 4 staff stocking jam. Very poor service. I did put a complaint in and received an apology.

Visited the Gemini store with my partner on Sunday 11th October for food shopping and homeware. The shopping experience was pleasant until we went to pay for our food at the self service checkout were I was asked to stand by the wall while my parter packed and paid for the shopping. I asked why I had to do this and told ‘safety’. So here I am standing by the wall with a group of other people who I have never met while my partner who I live with, traveled together in the same car and was behind a perspex screen (where I would of been safer) packed the shopping. Where is the safety in this?? Not only that we then proceeded to go the home dept were we had to go on the escalator standing next to each other still mixing with other shoppers and when we went to pay for our purchase at the checkout there we were not told to be apart!!Whoever came up with that idea of one person at the food checkout needs to get their P45 ASAP. This is just another pathetic rule that hasn’t been thought just to gain brownie points with the big boys.M&S I thought better of you!!!

We visited the first floor restaurant at M&S at the begining of August 2020. We were very impressed with the organisation to keep customers safe and informed if rules in place. Staff were very attentive and quick to serve. We had soup, sandwiches, cakes and hot drinks and thoroughly enjoyed them all. The cafe was spotless and we both, as OAPs, felt safe. Which is very important during these trying times.

Visited this cafe with my daughter for dinner, would never go again dirty knife and forks, dirty tables and floors, also when the food did arrive 30 minutes later was brought to us on a very dirty tray. When paying such a lot for food you do not expect this will never go near again .

We went for lunch and on sitting down saw that tables either side of ours were full up of used Plates, Cups, Crockery and Sandwich Packaging. All we purchased were 2 coffees and sandwiches but the Till Service was shockingly slow.During the 30 minutes we spent there we were surrounded by the tables of used items as no staff member even appeared in order to clear them away nor was there a staff member visible to ask to perform this task.In short, this was a disgraceful situation for any diner to encounter.Needless to say, we will never return.....

I regularly meet my sister for a little shopping trip to Gemini and we have an early lunch at M & S. However on this occasion we were disappointed with the quality of the food. We both choose the crispy chicken sandwich which was poor quality chicken and not very crispy! We won’t being having that again.

Staff pleasant, food nice, however very unclean it was first thing in the morning so no excuse for food to be on the window ledges, 3 tea spoons I picked out the box all dirty, plastic chairs needed to be wiped down lots of hot drink stains on them and the ceiling is filthy with dust from what looks like poorly managed air-con units. Not what you’d expect from M&S if the customer facing areas look like this I’d hate to see the kitchen areas.

Never been to a more disorganised cafe. A queue of people held back at entrance despite there being at least 6 empty tables. Slow service, then they ran out of jacket potatoes before 1pm!! Come on Marks, you can do better than this

Appalling place with dirty and chipped crockery with an unfriendly man holding people at the entrance

Our food was cold. The bread had only got mayonnaise on one slice so the other slice was dry. Our food was left on the pass waiting to be served as there was no staff around to serve it. When it was served, the waitress had gloves on that she was wearing whilst cleaning the tables. Not good practice. And, the tables were filthy and nearly every empty table still had dirty plates on it.

Nice to see there is 2 cafes in the M&S store. Sadly it was quite cold in the store but the staff are very friendly and helpful. Strangely enough they do toasted tea cakes in the afternoon but not toast????? Lots of free parking which was great and many spaces even though busy in the store.

Absolutely amazing food fabulous menu and outstanding customer service. The Deli on the ground floor in the food hall is a must try for all. Having a superb light lunch with a lovely glass of champagne during our shopping trip enables you to unwind and take a breather in a highly clean and professional service setting If shopping at Marks & Spencer’s at Gemini Warrington Cheshire make sure you call in its well worth the visit and great prices Thank you team it was amazing Ruth Eaves

We were first into the cafe at 9am when the store opened on 22 Oct 2019. To our surprise, most of the tables were full of crumbs. The tea pot was chipped and dirty. Very poor considering breakfast for 2 cost £25!

It was a large sprawling cafe very busy when we arrived. We had a wheelchair but we struggled to find a space for it around the table. Our table was not cleaned and the floor was full of food debris and not cleaned. The cake and coffee was very nice though.

I visited the cafe upstairs last Friday with my mum. Long queue as always but food when it eventually came was lovely. I have always thought the staff are not the friendliest but our food was brought to us by a young foreign girl who was lovely, had a bit of friendly banter with us and I noticed that she was lovely with other customers too.

The breakfast was excellent, with quality produce, however the service was terrible !!! Breakfasts left on the hot plate for too long, even though the chef rang the service bell a few times & the chef had to interrupt the staff chatting to each other to collect the food from the hot plate & when I received my breakfast, it was luke warm....

My husband and I have been going to Marks&Spencers; cafe 18Gallowtree Gate when ever we are in Leicester and have had breakfast there. We went there in August this year and ordered tea, cappuccino and toast. We have always been given 3 pieces of toast but this time we got pieces and a small end piece of toast. I questioned the person who brought us the toast. She said they have cut down you only get 2 pieces of toast but she gave us the small bit of the crust as extra. The price is the same but you get less for your money. Surprised and annoyed with Marks & Spencer’s. Will be going elsewhere next time.

Visited on the afternoon of Friday 23rd August. We visited the cafe on the 1st floor and at the entrance and asked a member if staff if afternnon tea was available.

Me and my daughter called in to do some shopping at M&S; and we decided to go and have a drink and something to eat at the café The food was okay I think they should have a kids menu though I think it’s a pretty expensive I was a bit disgusted there was food all over the floor the table was not cleaned I had to clean my own table The tables were just covered with dirty dishes I think they need more staff in the café to be honest with you I think they need more friendly staff as well it’s not so hard just to crack a smile.

Great place with present staff. I particularly like the sandwiches and the hot beverages. A perticulatly good afternoon tea with a good price. It’s well used by shoppers and open till late.

Slow service, short staffed and out of food. This is not M & S food! Please, come on, I want to support British retail. You only have to try to be good.

Used the ground floor cafe on a Sunday 2pm. Dozen tables were free but this is because they needed clearing of the stacks of crockery. Cleared a table for the family to use for the coffee and cakes, which were fine hence the 2 stars. (unlike my previous 1 star google review of the main cafe 5 months ago).

Very poor service, lady on till said I couldn’t order salmon with scrambled egg so I asked for it with poached n she said no, so I said if I can’t have it with scrambled or poached what can I have it with, she said nothing as it comes with scrambled egg, so I said again salmon with scrambled egg n she said no u can’t have it, I said why and finally she said there’s no scrambled egg so I ordered two breakfasts with poached eggs, after being stood in the queue for 25 mins I finally got to sit down, an angry waiter then came over and bollocked me for not sitting down sooner, he then brought our cold breakfasts out and was patronising to me as I flicked a mushroom onto my plate b4 it fell off onto my clothes, is ur food hot enough as he plonked the plates down, we hadn’t even got clean cutlery to eat it with so how the hell would we kno if it’s hot or cold, it was cold, exceptionally poor quality produce, we didn’t bother complaining as it was busy and the staff there was busy spraying and cleaning tables along with spraying us and our drinks, that’s £21.45 wasted, never again and I’ll ensure it’s on all my social media sites, Facebook, Twitter, snapchat, Instagram and WhatsApp, very poor show, badly done M&S;, I’ll be thinking of ur advert ‘this is not just food this is ‘piss poor’ food!!!

Bank holiday Monday. Long queues at tills manager just standing about moaning he’s short staffed. Why doesn’t he at least clear some of the tables.

I had a cheese and ham toastie and it was lovely it was hot enough and the cheese on top complemented the ham inside would highly recommend one next Time you are in x

Called for lunch and really enjoyed the pea and mint soup. The service was speedy and tables cleared quickly.

Lovely smooth coffee and the BEST blueberry muffins I've ever tasted. Staff always polite and café always clean

The First Floor Cafe gets very busy and noisy with tables going a long time without being cleared. The food is definitely average and if there was another cafe close to the store I would definitely use that in preference....

Ordered fish finger sandwich, arrived cold, tasteless, coffee was ok though, won't come here again!!

Did some shopping in the store and decided to have a spot lunch,the days of menus on the table and orders taken by staff are gone,queing now,not a positive change.Order given and we waited for our food,the staff did not seem to have much idea of what was going on, aimlessly walking around carrying trays,tables full of pots all over the place.When the food arrived after major confusion,the staff were short with us and wanted to see receipts before giving us our food.we all had chicken wraps and portion of chips £ 9.00,there was a lot more wrap than chicken,about 3 1/2 by 2 /12 , a few bits of greenery,and a dollop of Piri Piri sauce,and a tiny portion of chips,far far too dear for what arrived .Very dissapointing,should have gone to IKEA,we will next time

A pleasant selection of sandwiches, mini cakes and Devon scone with clotted cream and strawberry jam. Very reasonably priced but in very cluttered surroundings as used tables were not being cleared and cleaned promptly.

Kavárna je umístěna přímo v Mark&Spencer; marketu. Jednoduché stoly. Moc lidí zde ale nebylo. Vůbec nikdo. Každý spíše nakupuje

Me and my partner when this morning looking to get a breakfast, we arrived to find that there wasn't a option for a gluten free breakfast I was told I could only have soup or a chocolate bar..

This was the first time we stopped to eat at the Deli Cafe. We have eaten at the upstairs cafe which is usually very disappointing. The Deli Cafe was quite the reverse. We had a very tasty meal served by the lovely Cheryl. The price was right for the quality of the food and the excellent service. The menu is quite small compared the the amazing choice available at the Deli counter. But still a great meal and can really recommend.

Have been coming here since it opened. This refers to the cafe on the ground floor

Once again - dirty tables and flustered staff. Tea cake Luke warm by the time I got it - sat on the side for ages. Hot choc also not very hot - first one came with cream. I didn’t ask for a luxury one so asked for it to be replaced. Server stated that I had ordered a luxury one - my receipt showed clearly a medium hot choc! Oh I could go on but why bother... they don’t!

Wife fancied scrambled eggs they ran out

Went to cafe when quieter on Monday evening and ordered beverages, 2 hours before the store closed, to find the staff putting tables on chairs around us while we drank. Not only that, the coffee wasn't as warm as competitors. What a great way to make customers uncomfortable and not want to return for evening coffee !

its nothing special but nether is it bad just a place to have a drink or a snack whilst out and about

Visited today for coffee/tea and a toastie after shopping in store. Cafe was busy but didn't have to queue for too long, got our drinks and sat down to wait for our toasties. 25 minutes later they arrived, by which time our drinks were long gone and we had to order another. We were offered a top up but I had ordered tea and all I got was some hot water added to my used tea bag - resulting in tea that was almost too weak to crawl out of the pot! The toasties, when they finally arrived, were very nice.

Consistent and efficient customer service from fabulous staff. Very welcoming and the food is enticing in the displays. Wide variety of hot and cold meals. Turkey and Brie toastie was a delight. Nothing is too much trouble for the lovely staff who usually remember how you like your drinks as a regular! A pleasure to dine here and will enjoy frequent visits.

Christmas shopping at M&S; Gemini was thirsty work, we decided to visit the cafe for coffee, the queue was about 20 people long to enter.

I visit the café on the upper floor every week and feel standards have slipped over the last year. All I want before I shop is a trouble free, relaxed breakfast experience. Last Friday I queued for 10 mins before placing my order. During this time the staff changed over and Inwas asked 3 times what my drink order was. The young man on the till was really not up to speed although a regular staff member. I had ordered toast and marmalade. I had my order number clearly displayed. Food was being delivered to people who had arrived after me but mine was nowhere in sight. The staff seemed disorganised yet the café wasn’t busy at 9.45. After 15 minutes I had finished my coffee and still no toast! I was feeling anything but relaxed and got up to find a member of staff, who said ‘Well gave you got a number on your table?’ - well yes I did and had a receipt with the time ordered on it. The toast came, the young lady who delivered it was sorry, but no attempt was made to do anything in recompense eg a fresh coffee or a refund. Not good enough, I’m afraid.

MS GEMINI DRAWS shoppers from 60miles radius..free parking..very International cuisines..UK Europe Asian USA..to shop n delightful on house restaurants ..best Christismas shopping..BEST OF BRITISH..MERCHSNDISE..SERVED BY HELPFUL STAFF..

Went to cafe at 1530hrs ... place was an absolute tip .... over half the tables were stacked with used pots ....rest were dirty ... behind the counter wasnt much better !!! Toasted sandwich ok ..Staff were polite enough .... very disappointing for a well known chain ...

Probably the worst breakfast we’ve ever had. The smoked salmon and scrambled egg came with a pile of what looked like yellow rubber. This was the “scrambled egg” - over cooked and flavourless. I left most of it. I couldn’t see a manager around and didn’t have time to waste waiting for one to give feedback on the day but really disappointed with the quality - I would expect better from M&S.; We won’t be returning.

Good quality. Great service. Good customer service skills. Nice food. Cafe is very friendly. Just a little bit over priced. Clothes and style improved.

The food at this establishment was as expected- but it took an awful long time to arrive. In the meantime a table full to bursting with crockery was simply left for ages before it was cleared away. M & S have resized their hot chocolate which looked like sludge but I am assured did taste nice. This seems symptomatic of the cuts made by M&S; recently. Overall I left with a hole in my tummy, my thirst unquenched and a bad taste in my mouth. Pull your socks up Marks and Spencer’s.

tasty breakfast but given the portion size it is just too expensive. same goes for the coffee, felt too expensive for the size. however, customer service was v good

Visited cafe whilst shopping within store, good selection of sandwiches, cake and heated food. Very clean and tidy, there is also an outdoor seating area on the balcony.

We are frequent visitors to M&S; Gemini and whatever the time of day will go up for a coffee.

Marks & Spencer always has quality clothing for women, men and children. This location is very spacious and has a lovely café.

A must visit the upstairs cafe. Friendly staff. Great cakes and sandwiches. Sit outside for a relaxing break. I visit here every time I call in the store.

My wife and I are regulars at this store and use the cafe on most visits. Gradually over the past few months we have seen a gradual decline in standards but it's just a shop cafe so no big deal !

Ordered 2 All Day Breakfast's at 12:03, to be told there was a delay of 15 minutes. After 30 minutes we complained since the drinks were now cold. They were happy to refresh the drinks since they had now run out of sausages!

Dropped in on the off chance. Impressed with the price and service. Can recommend the cheese on toasted. Thank you

Service is slow, bordering on the incompetent. The store manager should be hauled over the coals for the performance of the upstairs cafe.

It is quite normal for the tables to be left with dirty plates etc for hours. Literally half the tables unusable as a result.

The dine in for two meal deals are excellent. For £10 you can get a main course, a side, a desert and a bottle of wine. Not only good value but very tasty and enjoyable too.

Very busy lunch time as usual. Loads of dirty tables with pots piled high. Staff running around serving peoples food. Waited ages for the food which is very over priced for the portion sizes and not amazing quality. Fish and chips £8.50 and the frozen fish came all chargrilled on the top . Every time we eat here they have run out of some thing, they’ve got a food hall so why don’t they go and get more stuff from there as and when they run out .Same things happened so many times won’t bother coming back here again.

had lunch at this place food was not nice had pie and mash very expensive but very poor microwaved pie packet mash and a small amount or grave mash was cold pie was hard and no veg and small pot of gravy never again

I picked up my pre ordered turkey on Christmas Eve and I opened it at six in the morning on Christmas Day I was horrified at what I found in front of me(photos below) when I went back to them with the photos they refunded me my money and they said that’s all they were willing to do. Disgraceful

Popped in at 3:30 4th mar. No trays , got cakes went to till while wife picked up 2 trays. Guy stopped her using them as they were for hot food and said he go get clean ones. She informed him we were already being...

Living near M&S; Gemini I have visited regular in the past 10 years usually mens clothing, food hall, home upstairs The food hall is very busy and if you think value for money id say its a bit expensive but the food is quality ......

Me & my partner visit here regularly for cake & coffee and we love it for a quick sweet treat! The Eccles cakes is my fave!!

I picked up my pre ordered turkey on Christmas Eve and I opened it at six in the morning on Christmas Day I was horrified at what I found in front of me(photos below) when I went back to them with the photos they refunded me my money and they said that’s all they were willing to do. Disgraceful

Marks & Spencer Gemini. Bought a breakfast which was a little pricey at £7.99 (without a drink) and then the...

Downstairs restaurant is cold and charmless but then it is part of a supermarket. Very disappointed by the all day...

I thought to have a bite to eat at Gemini while shopping. Waited in queue for ten minutes or so....

Visited here today to the cafe upstairs! Normally I really enjoy coming to m&s; cafe, and tend to go to...

Went for coffee and a catch up with friends. Coffee was okay and the soft drinks are cold and plentiful....