Marks & Spencer in Dacorum

Visited the cafe, waited over 1/2 an hour to be served. Only 2 people serving (slowly) one taking orders, other making hot drinks, then she wandered off, so other person left to do both. Saw 3 other members of staff. Also no one clearing tables, customers were just moving dirty stuff around, piling onto other tables. Need to get their act together, as it’s a popular and busy cafe.

Waited 20mins was told no ham for eggs Benedict, then no bacon?? There is a food hall downstairs?? Fries turned up no wraps?? Won’t be returning food cold

Picked up a bottle of coke, clearly marked as £2.35 and took it to the till and she said £2.75 and pointed out it said £2.35 and she said maybe that was for another drink. I didn't argue and paid and walked back and checked and it clearly said £2.35 on the price label. I went back as she forgot to open the bottle(glass bottle) and asked for it to be opened and pointed out it definitely said £2.35, there was no attempt to refund me or alter the price ticket so no more people will be stitched up. It's not a fortune but on principle I was upset such a big company are scamming people. The cafe is OK but be prepared to be done over

We travelled from the north on Sunday 25th July, 2021. Decided to visit M & S Cafe (within Marlowes Shopping Centre) at Hemel Hempstead. We arrived late but the lady allowed us to have a cream tea and drinks. She was very friendly and helpful and is a credit to the M & S staff. The snacks were delicious along with good service. Thank you again.

The cafe opened at 11am today (Sunday). On the food counter were 3 pieces of cake and and 4 slices of shortbread. Two varieties of toasted sandwiches. As we were a family group we stayed and about 45 minutes after they opened they started to stock up the shelves with wearable items. Very poor and this is not the 1st time we have found this at this cafe. If you say you open at a specific time you should at least make sure you are ready to go.