Marks & Spencer in Torbay

Following a lunch at Mark's and spencer torquay, I bought two cappuccinos for myself and a friend. Because the froth on top of cappuccino flattens and cools the drink, I asked for a jug of hot water to top them up. Disappointingly and surprisingly I was charged 90p for this! Come on M&S. Your coffees and food are not cheap. Paying 90p for hot water is very poor.

My friend and I both had soup which was tasty however really small portion like 1 ladle and no roll which used to come with it. Bit expensive for what you get and big queue. Come on M&S get if sorted.

Shocking as usual, always willing to give them a second chance as café handy for a break from shopping, but yesterday proved no different. Arranged to have lunch early around 12.30 to avoid the queue. Told half an hour wait for hot food from a very disgruntled member of staff, and service and payment for 2 slices of cake and Tea proved just as unpleasant. Will the Manager of the café please take notice and treat your customers with respect, as you would have us treat you. And do something about the wretched queue, it gets people agitated if they have to be herded like sheep from the children's department to the tills, which can take up to half an hour on a bad day. You have been emailing me, inviting me to have lunch with all kinds of tempting hot food, it does not say it's not available at The Willows Torquay on a Thursday when there's a staff shortage or similar excuse. So M and S no thank you, not until you improve and consider your customers worth looking after.

The cafe has really gone down hill. Only 2 tills now. Have to queue at the cake stand and not allowed to approach the till until the customer in front has left. Prices have gone up but food quality gone down. Hardly any garnish and no thought to presentation at all. No saucers with tea cups even though you get a teapot, it’d be better if you got a proper mug of tea. Items ate often out of stock, went for breakfast and no yoghurt and granola. Ordered a Christmas toastie, out of stock. Ordered a wrap, out of stock. Ordered Quiche which was in stock but the coleslaw garnish was out of stock! But no discount despite there being no coleslaw on the plate. It just feels really miserable and unloved now and expensive.

What an unpleasant experience it is just trying to get refreshments in the cafe. So bad last couple of times I gave up. The queue stretched into the childrens department even though few people were in the food area. Is it a new policy to make us wait outside this area where it blocks access to the Toilets and part of the department for other customers ? Don't even get me started on teacups without sauces, no where to put a spoon except on the tray ? Whose in charge of this madness ? Perhaps if we shop elsewhere someone may notice ? Not at Mand S, they don't care.

Can rely on this cafe for a high standard of snack food and quality coffee. Usually has a nice, buzzy atmosphere. Adds to the overall shopping experience at The Willows. At peak times, though, slow service can spoil it. Staff always pleasant.

Not able to get a slice of toast after 1030 !!Managers response time consuming yet you can have a tea cake anytimeThe coffee is like sludge/slurry and the teacup on one occasion smelt fishy!!! Sausage bab the bread roll disintegrated into little pieces awful mess,M/S must have changed supplier.Not what M/S used to be like

Expensive. Busy. Tight on space. Won’t attempt with kids again. Just too long a wait in the queue and too overwhelmingly busy. Cakes were nice.

We try and go there once a week for coffee and cake. It is always busy and you do wait a while. The tables are always dirty because the staff do not clean then enough. You see people moving dirty cups and plates to other tables so they can sit down. They need more staff. I love the food but it needs to be cleaner.

M&S coffee shop....I expected better. One till not working....husband queued 40 minutes for one coffee, One tea. Appalling wait, we had not ordered food. Place very busy and popular and clean, no easy task given customer turnover. Not many smiles from staff, I thought they were supposed to have training in impeccable customer service?! Most looked fed up!

Went there today with the family. I decided to try their Christmas Dinner. Oh dear God. If this was meant to help celebrate the birth of Jesus, these people can expect a bolt of lightning any time. The portions were minute. I got three tiny sprouts, A few measly carrots, a couple of dried up roast potatoes. One equally dry Yorkshire Puddings and some tasteless turkey in watery gravy. This cost £8.95 and was truly awful. What a rip off. Be warned.I have had some nice meals in this place before. This wasn’t one of them. I feel like they have stolen my money.

Came here today and cannot believe that for a business as big as M&S there was no Gluten Free Sandwiches on offer. Having Celiac disease its not sonething i can risk having a normal samdwich. I ask at the checkout point to be told "ill look in the fridge out the back" .. i told her not to bother surely they should be on display and i dont hold much hope as there was no space on the shelves for it. Absoulty appauling ...

my wife and i went to M&S yesterday. i had looked at previous reviews as we were going to have something to eat before we started to shop. most reviews were spot on. i have never eaten in an M&S store before, but had heard over decades that their food was good. to be honest it was Ok. The price of tea for two and a couple of bacon baps was what i expected to pay. We arrived around 10am and the cafe was already very busy with long ques. i went to find a seat while my wife Que to get the tea and baps. 15 mins later she got to the table. tea tray in hand but no food, that was delivered to the table 5 mins later. the downside to this store is that it attracts the elderly on mass. so there were goodness knows how many people all shouting over each other to be heard. we had the misfortune of only getting a seat by the crockery return area where the staff were more than happy to sling cups and plates into racks. this added to the noise. so, will i go to M&S cafe again. Probably not.

Me and my grandma popped in for lunch. We had crisps, bakewell tart, cheese jacket potato, chicken burger and ice cream sundae. Food was delicious, one of the best chicken burgers I've ever had! So delicious. Very reasonable pricing, £5 for a burger, £5 for a jacket, £2.50 for a 3 scoop ice cream. Such good value. Employees were friendly and helpful. Will go back very soon.

As usual an incredibly long and slow queue to order and pay for a coffee. Next the decision of which of the dirty and cluttered tables to sit at!I cleared a table and sat for about 15 - 20 minutes reading the paper. When I left the tables around me had still not been cleared. This has to be one of the worst M&S cafes in the country. If anyone from M&S reads any of these reviews PLEASE employ enough staff to run the cafe properly. You are really letting the M&S brand down.

Ordered jacket potato and chilli carne. Potato burnt and dry. Portion looked more like teaspoon full. Ate it as was so hungry waiting for it. Put feedback on site before..heard nothing so obv m & s has something in common with gov at mo...doesnt listen and carries on with bad standards

Visited again for a quick shop for summer clothes. Café was very busy so had to pass on refreshments this time

Agree with lots of the comments below. Slow service. And the tables are filthy.

It's a good size. Can get to the top floor either by stairs/lift/moving staircase. Bit expensive and can be hot in the summer, otherwise very nice. Big clean loos and good changing area for babies.

Always a queue. Always difficult to get a table. I've nopticved disappearanc e of little biscuits that used to come on saucer with coffee etc, cards to collect points to get hot drink for free when card was full, no tea & cake with my M&S; bank account. Apart from a very few bits like scone & butter, apple turnover, the price of pieces of cake are astronomical.Rainbow cake was less half the size of the piece than others.

I don’t think I have ever written a review of a restaurant whilst waiting before! The queue to get a cup of coffee and pay is ridiculous. Only one till staffed and the time is about 15 minutes to achieve this simple task.

Went there for a breakfast,nothing is too much trouble for them,a swedish talking girl called paige, nothing was to much trouble for her.

A nice place to meet up with friends. Good coffee and light snacks. The staff are friendky, helpful and the place is spotless. Good M&S; stuff, can't fault it.

numerous visits for its best in the west coffee, cake and chat with friends. lunch with husband, soup and roll, excellent, a meal in its self. only down side is it is always so busy

Popped in for breakfast before work. The cafe was very busy with only one till open although there were a lot of staff milling about. Food was ok bit overpriced for the all day breakfast for what it was

Have visited here many times coffee is great but nobody ever clears tables.My wife was 20 minutes in the queue and tables still

Ordered latte . Americano. Scrambled eggs on toast . All day breakfast swapped tomatoes for more mushrooms(got about 3 or 4 mushrooms extra)

Popped in for a drink and slice of cake. Ate the cake waited 15 mins for a lemonade and left. No wonder it was empty.

We often stop here and it’s very pleasant as long as you avoid busy times.

Do be to surprised, this place is going down hill,city once thought this was the bees knees, but staff look at you as though u should not be in there cause they have to serve you,!!! Where did that come from

Disgusting how they quite health and safety when asking to warm up a baby meal for n a microwave - however they are happy for me to walk through the restaurant with a dish full of boiling water!! Well done marks and Spencer’s! Families I wouldn’t bother visiting here if you want to feed your children.

Great for a coffee if you have lots of time to kill. The number of times only one till is working with queues outside the door is ridiculous. The staff are friendly under difficult circumstances but the management really need to get a grip. Perhaps they are just happy to rake in the money as it is always busy.

The store sells all the normal M&S; range and the same with the food hall. We stopped for a snack lunch and drink. The place gets packed and the sandwich was pretty tasteless and not worth the money. Will not go back there to eat again. There was not much sign of service either

Twice recently I have been in M&S; Willows and both times the queues were exceptionally long only one till was working (on both occasions) to serve drinks etc S L O W was an understatement . At one time M&S; stood for service now its wait or don't wait ???????. the mutterings amongst customers in the queue seemed to imply its pretty much par for the course these days !!!. I wont bother again

Came in to get a coffee with my partner to take away but got turned away because they're 'to busy and had no tables I explained I wanted to take it away but she still would not let me in. I work I a cafe close by and you can't just turn customers away because you're 'busy' bloody ridiculous!

We called here for breakfast after a long drive, which was great on a Sunday morning. You know that it will be a good standard as it always is at the M&S; we have been to.

Had a lunch in cafe . Very friendly staff. Food was good and so was coffees . Very busy place . Watch out for the shoving pushing grannies lol. Like looking around shop especially upstairs for ornaments candles plates.etc.

I have ordered wine on line on 3 occasions

Valur for money, out of this world. Jacket potato with fruity chicken curry wonderful and chicken and mushroom rice soup lovely. Lovely surroundings,pleasantly decorated,friendly staff.

Very impressed with the range of food on offer and the lovely bright decor. However, staff were over slow serving and just didn't seem capable of multi tasking, resulting in huge queues.