Marks and Spencers in Bath and North East Somerset

Visited for a late lunch. The place was filthy, had to clear my own table and many nearby remained uncleared the whole time I was there. There were 2 lads apparantly clearing but they appeared to be working in slow motion. The "omlette" was a disc of cooked egg in a bun with a few leaves. It tasted of nothing at all except for a curiously sweet jam which was under it. Certainly completely free of cheese. Quite nasty. Won't be back

I went into the store on January 18 th at lunch time, my sister and myself were treating going to ourselves , but when my sister went to ordered, she was told very curtly they weren't doing hot food that day, we were offered either Toasties or Jackets potatoes, neither which I can eat. There was no sign up, and the lady serving was quite rude. O don't understand why there was no notice telling the public this.

Stunning store, the customer assistant in the furniture department (lady had short sat on shoulder brown hair) was super nice and informative. Shame I live so far away because loved the store, food department was well stocked and great offers.

Cappuccino very bad the should training the barista how to make cappuccino and clean the work place always !

Only one member of staff serving queue whilst others watching on. No apology for wait. Food was barely warm and when mentioned to staff that much of the cutlery was dirty they seemed completely uninterested. Probably best to eat somewhere else. Very disappointed customer.

Personal amable y servicial. Covid seguro con medidas de distanciamiento social claramente patrulladas.Cafe comida agradable bien mostrada, etc.PERO cuando te sientas te das cuenta de la conga gratis con golpes, golpes sordos, chillidos, etc., todo por el roce sin ensayar de las sillas en el piso de madera, los baristas expulsaron violentamente los granos de café usados de las cápsulas; Bang Bang Bang.Así que una agradable taza de té ofrece un episodio de ansiedad muy perturbador y no deseado; Grabado de patas para moverse rápidamente fuera de esta área y regresar al taller.Cafe Manager: compre unas almohadillas de be & Q y péguelas en la parte inferior de las patas de la silla. Instantáneamente el ruido se apaga. Y, baristas, si no se trata de un entrenamiento de manejo de la ira para evitar los terribles golpes, entonces use algo de sentido común y piense en los clientes que están tratando de comer y beber en condiciones aparentemente tranquilas.Una época muy ruidosa e incómoda. La próxima vez tal vez vaya a Costa?

Much bigger than expected, well laid out, nice Cafe with seating following the windows giving nice views, this is not just M&S it is Bath M&S

A good place to meet up and grab a light snack, but not a great destination. A bit noisy, busy, reasonably clean. Coffee/tea and a bite (sandwich, bun or cake), but not a real meal. Slow queue, staff not very interactive or fast. An easy place to meet if you are not familiar with Bath, but not a lot else going for it.

Mi esposa y yo estábamos de compras en M&S, Bath, así que pensamos que tendríamos un refrigerio rápido alrededor de las 12:15. Vimos bastantes asientos libres y una fila de aproximadamente 10 personas, así que pensamos que estaría bien.Primer problema: solo una persona en una caja registradora y ella estaba tomando para siempre con cada cliente. Tuvimos un té / agua y 2 tostadas, nada complicado. La señora de la caja me dice que las tostadas durarán 10 minutos. ¡Sabía que deberíamos haber comido bocadillos!Así que pagamos y conversamos en nuestra mesa, y a menos de 20 minutos del pedido, llegan nuestras tostadas tibias, sin servilletas ni nada más, solo una tostada tibia. Solo había una señora mayor que traía nuestra comida caliente a entre 80 y 100 clientes.Comemos y nos preguntamos qué hacer con los platos, etc. Todo el mundo los estaba dejando y haciendo lo mismo, así que hicimos lo mismo: fue un caos para la llegada de nuevas personas. Eso y la asignación del personal que traía comida mostraba un problema de gestión real que necesita Tratando con.Este era un lugar que necesita una buena sacudida y definitivamente no volveremos a visitar.

Este pequeño café está bien para una parada rápida mientras está en la tienda. Falta el ambiente y la decoración. Es un lugar para los jubilados. No hay mucho en el menú, pero lo suficiente como para mantenerte a almorzar. He comido bocadillos y tostadas con bebidas frías o calientes.

Siempre que estemos indecisos sobre dónde debemos comer, recurrimos al restaurante M&S porque sabemos que no nos decepcionaremos.Eso es exactamente lo que hicimos cuando estábamos en Bath, ya que mi hija de 17 años se moría de hambre. M&S fish and chips es su favorito y eso es lo que ella pidió y disfrutó, ¡pero a ella no le ofrecieron ninguna salsa con eso! Tuve la ensalada de salmón y langostinos, que también era bueno.Encuentro los precios bastante razonables. El agua es gratuita, lo que me gusta en el restaurante M&S sin tener que preguntar.Recomiendo el restaurante, el servicio era bueno y la persona en el hasta muy educado y amable.

The usual M&S store which was easy to navigate. There is a cafe on the 2nd floor serving snacks and meals / cakes. It can get quite busy but food is good.

Really nice fresh sandwiches, scones and cakes. Amazing value with prosecco. Ambience a bit lacking in a shop cafe but low price more than reflected that.

No habíamos estado antes en Bath y llamamos al café M&S para tomar una taza de té y tostar panecillos calientes. Ahora hemos estado en muchos cafés de M&S en el pasado y hemos recibido un buen servicio, pero este en Bath fue horrible. Tuvimos que esperar 20 minutos para que llegaran los bollos calientes y eso fue solo después de que nos hubiéramos quejado. Cuando llegaron, estaban fríos y los paquetes de mantequilla de los platos se habían derretido, por lo que quedaba bastante claro que la orden se había puesto en un lado y se había olvidado. Los clientes que llegaron después de nosotros recibieron sus pedidos antes que nosotros. . . . y el restaurante estaba solo medio lleno. Todo lo que la chica pudo decir fue "lo siento por eso". No iré allí de nuevo.

Visitó el 29 de noviembre de 2018, para los mercados de Navidad. El personal de servicio estaba manejando muy bien una enorme cola para comida y bebida. Sin embargo, un miembro del personal muy grosero (de pelo oscuro, hombre, en un jersey de rayas) apareció y comenzó a lanzar su peso alrededor de "organizar" la cola. Esto incluía evitar que una mujer muy anciana se sentara mientras sus acompañantes hacían cola para comer. Cuando me senté, observé que en realidad había varias mesas vacías y que no había ninguna necesidad de su crueldad. Afortunadamente mi hija discapacitada (que se ve bien) logró sentarse antes de que la viera. Me habían dicho (por el mismo hombre horrible) que había una espera de 25 a 30 minutos para comida caliente, pero la gente detrás de mí pidió comida caliente y la sirvieron casi de inmediato. Elegimos sándwiches fríos, pero la selección era extremadamente pobre. Una mujer (presumiblemente un gerente) comenzó a organizar las mesas y se movió de los asientos, y cuando se sentó un grupo de cuatro mujeres ancianas (donde había cinco sillas), inmediatamente las desafió diciendo: "¿te alegrará que otra persona se siente aquí?" No había necesidad de esto. Había mucho espacio, y de todos modos, ¡habría estado mejor ocupada pidiendo a los comensales solteros que se movieran de las mesas para cuatro! Buen café - ¡arruinado por las ofertas de trabajo!

Llegamos a las 2 pm para una sopa ligera de almuerzo, etc. Nos informaron al ordenar que serían 30 minutos de espera la comida con la que no tuvimos ningún problema. Sin embargo, el estado de las mesas en el restaurante era horrible. Conté más de trece mesas amontonadas con bandejas de platos sucios, etc. Es cierto que probablemente teníamos el peor asiento en la cafetería (justo al lado de la estación de limpieza) pero el suelo era peligroso, la estación claramente no es lo suficientemente grande para hacer frente y es tan escaso Por qué se espera que el personal clasifique y limpie las bandejas listas para el lavavajillas en el restaurante abierto es una locura. Este personal deficiente fue el blanco de las quejas de la gente (que creo que los clientes tienen derecho a hacer, pero no disparan al mensajero y merecen cierta cortesía y respeto). El equipo de liderazgo necesita ordenar seriamente el personal y los sistemas aquí. Una tienda insignia en ciudad turística que deja una muy mala impresión. Ahora estoy sentado junto a un carrito con dos bañeras transparentes llenas de bolsas de té, a mi lado, por lo menos tengo algún tipo de detección si vas a tener una estación de limpieza en medio del café M&S.; Ha pasado más de una hora desde que nos sentamos por primera vez, el café ahora está a casi un tercio lleno y aún la mayoría de las mesas no están despejadas y dos no se han despejado desde que nos sentamos.

Often have coffee, sandwiches and scones with friends very busy coffee shop. Sometimes the tables are not cleared quick enough! The food is always fresh but I don’t like open platters where people cough over the products.

Esperé 75 minutos para que nos sirvieran en la cola y luego me dijeron que cuando ordenaba el sistema Honeywell se sentía muy mal por las personas discapacitadas. La cola que también se quedaba esperando estaba llorando porque quería ir al baño, pero tenía la carga de perder su lugar. ¡Un servicio al cliente impactante! ! ! ! !

What a pity M&S; have got rid of the cafe downstairs. Queues longer than ever. Coffee in M&S; is always excellent

We called in for sandwiches and coffee around 2 pm. The restaurant was busy with a long queue. When we finally collected our trays there we no cleared tables at which to sit.

Came in here to browse at the clothes and fashion. Always a good range of clothing and good quality. Very well priced.

The place is usually packed with people. The food is good. I liked the scones, the butter and the jam. Service is usually quick. The ideal place, if one does not have much time and wants to get back to shopping asap.

Visited The Clothes shops of marks & Spencer, which was wonderful.

Excellent store to get sandwiches and wine, didn’t shop for clothes but great for grocery shopping and drinks.

New location on the 2nd floor makes it a very pleasant café. Ideal to stop off en route to the station. Sandwiches, snacks and meals, tea, coffee and soft drinks - all M&S; quality. Staff are friendly and helpful.

Popped in here to have breakfast, at just under £8 a meal, I was expecting much better than we received.

I agree with the previous review that there was not enough staff serving. Drinks in bottles were advertised but not all available. Had to wait such a long time I didn't have time to enjoy my coffee and delicious chocolate cake as I had to get back to my car before the parking ran out, only just made it. Not a lot of choice in the downstairs cafe, it was the first time I used it and not keen to go back.

We had a really disappointing lunch visit here on Saturday 17 Feb. Selected 4 dishes, queued 15 minutes to order to see 2 dishes removed from sale why we stood in line.

Went here mid afternoon for a coffee and sandwich. Both of these were ok but despite the cafe being pretty quiet I struggled to find a table that wasn't covered in dirty dishes. The tables that were clear had not been wiped down or had the floor swept beneath them. The whole experience was depressing and unpleasant. Couldn't get out of there fast enough.

We called in here for elevenses but was very disappointed with the cakes especially the Victoria sponge that was so dense it was un-edible.

I love this branch because they have everything and anything you need. I even get my weekly groceries from here as the quality is always top notch and the prices aren't unreasonable.

While i love most aspects of M&S; i was disappointed with their bra service. I went to buy a new bra for myself but underwired, and got the last size i was aware of being. However i thought it looked too small so i asked...

I only had a large filter coffee and a slice of carrot cake but was very happy with this as...

The restaurant staff were polite and we found a table with help from a helpful member of staff, as we...

They had a special for afternoon tea that was half the price of the tourist traps. It was served cafeteria...

Nosotros sólo queríamos un bocadillo a mediodía. Cola no parecía largo pero tuvimos que hacer cola para las edades. Realmente mala. Este fue el segundo café planta.

Baño de visita por unos días, de hecho fuimos a ambos M&S; cafés. Hay uno arriba, siéntese junto a la ventana con vistas de la ciudad. La distribución de este café parecía un poco desangelada. Desde aquí, un poco de un sendero para encontrar los aseos en la misma planta (pero curiosamente por unas escaleras). Prefiero el uno abajo, que tenía un ambiente más acogedor, aunque sin vistas. Aseo al lado de este café, pero sólo dos.

Mi primera crítica en tripadvisor jamás y por desgracia no es bueno. Pescado y patatas fritas con pasta de cerveza ordenados. Un plato de comida congelada triste mal presentados recibido. Venga a M&S;, famoso por su comida de calidad. Este era deprimente. Y en una ciudad como baño lúgubre está lejos de ser lo suficientemente bueno.

Lovely place to take time out, and have a drink and some cake, nice calming atmosphere, service is good. Recommended

Marks and Spencer is a name I associate with quality and good service. Unfortunately on this occasion they fell short of my expectations. We ordered our food (just a couple of toasties). Waited ages and when I went to enquire I was told that I would have to wait because they were so busy. There was no-one at the counter and on looking around it appeared that there were very few waiting for food. The staff were huddled in the corner and appeared to be trying to sort out the orders. When we eventually got our food our drinks were cold! Not good on this occasion, expect better.

I went here for Tea.I had a luxury hot chocolate with a coffee flavoured cake.Amazing taste and richness of both the items.short bread with marshmallows were good accompaniments.

The banking system is totally frustrating. Every time an error or query occurs you have to ring a Marks and Spencer telephone number, the waiting time to be connected to an adviser is usually 15 minutes . I had a locked card gadget which allows you to access your account, without it working your stuck, i reported it last time, I have not been unlocked over a week later, therefore have no alternative than to hang on the phone again. Last time i accessed my account i could go no further in unless i gave a code to accept an ap for my phone, I didn't want it at all, but I had to give one to proceed into my account. We don't use our phones ever for transferring money. We have two other bank accounts, thought it was a good deal, so took a chance, its dreadful customer service. They are not handling the demand and not rectifying the delay. You can't even just pop into their bank to have a chat and sort things out as they are miles away. I feel trapped. They don't compare on any level with our high street banks Im afraid. When we took out the account we had challenges with the gift card not working and several other things, shocking. Now waiting 30 days to have a new gift card sent out as they have a dreadful back log. This time the call took 18 minutes to be answered . Cant recommend them I'm afraid.

I purchased a potato salad from the Deli today, later when I arrived home discovered that te potatoes were not cooked properly! A total waste of food and money.

Called in here on a day out in Bath to get some lunch and to use the toilets. We actually got to the restaurant at 11:30am to try and beat the lunch time rush - but still ended up queuing for 5 minutes as it was busy and slow at the checkouts. I see others have said that there is a great assortment - but that wasn't my experience - for a start all the cut sandwiches were a mixture of white and brown bread and I don't eat white bread. I ended up buying a seafood selection that was made up 4 small sandwiches including one with white bread that I didn't bother to eat. In fact two of the sandwiches had the same tuna filling -so that isn't a selection in my book and what I ate wasn't particularly tasty. Also to get to the toilets involved passing down a narrow passageway - in which only one person at a time could get through - so inevitably caused a bit of a jam. So overall was rather unimpressed and would probably look for somewhere else for lunch on any future visits.

Due to its great location between the train and bus depot and the city centre, we have three reasons to always stop here:1. Pick up a snack or a drink for your walking tour,2. Use the restrooms,3. Buy that extra hat, sweater, jumper, umbrella, or whatever you need because the weather will change.

Great assortment of hot and cold selections, you can also buy from the supermarket and bring it to the cafeteria. Affordable and tasty for a family. Closes at 7 but we were always done by then.

Wide range of salads to go. We used this as our meal for the train trip back to London. Very interesting combinations with lots of vegetables, grains and nuts included. The dressings are packages separately to so that you can easily store the meal for use later (assuming you can keep it cool). Forks provided at the checkout counter. Very reasonably priced and excellent quality and value.

I am glad that M & S had a location in Bath. We stopped by Bath for 3 hours per our tour itinerary. After the visit to the Roman Bath museum and lunch at Sally Lunn's, we swing by M & S to do some shopping. My sister purchased 2 bras. They carry very extensive selections of bra and underwear. The ladies at the fitting room were so friendly too. I am glad we were able to shop at this place since we only had 3 days in London UK.

Just popped in for a light lunch. As in most M@S staff are friendly and helpful. Clean place to eat.

friendly staff. Ok for a snack. Clean and tidy. Limited menu.Plenty of seating.Easy to get too. Toilets available.

the café although convenient has terrible smelly toilets and weird if not unsafe access. you go through a lockable door to wait for the cubicle with both males and females using the toilet,In the café the service is very slow and we wanted to move to a larger table whilst doing so our half drunk coffee was cleared this was replaced free of charge

The staff was friendly. The fresh flowers were amazing and not expensive at all. I would recommend not shopping there after 4pm on a Saturday as most of the popular foods are sold out.

We use to love going to downstairs café!! But no more as the staff move at snail pace. They chat to one another and then decide to serve you. Tables not cleared or wiped. Poor layout of tables and chairs.What has happened to M & S standards.

This review is for the Cafe on the ground level of the Bath Store . What on earth has happened ? This used to be the perfect place to sit down and have something to eat and drink whilst out in Town . Since the beginning of December , the staff serving are abysmal, they are slow , unorganised and uninterested in serving anyone , yesterday afternoon I went in there , why I do not know after bad visits recently . My Toasted Sandwich arrived before I had even sat down, because the people serving were so slow with my drink . The sandwich was only toasted on one side . Come on Marks and Spencer's get your act together .

I have always understood Marks and Spencer's to be an English icon, and I had seen its food marketed everywhere over the past few days so, having just arrived in Bath and being hungry, I decided to give it a go.In the best of British traditions, I got to queue. That was fine as it gave me time to decide what to have. I opted for a warm salmon salad and a coffee. I paid, was given my number and waited. My meal arrived promptly but then I realised my number had been whisked away, so how was my coffee to arrive? I had made a mistake: I should have waited to collect it, rather than nabbing a table. I explained my problem and the barista told me that she would bring me my coffee, which duly happened well within the 20-minute anticipated wait time. I suspect I came out ahead, and that others were still waiting for their coffee. It's good to be an ignorant colonial at times.

Popped in for lunch and ordered a afternoon tea platter which they made up no problem even though it was busy and nothing was too much trouble great value for money and other food we also had was great. Worth a visit

Visited Marks and Spencers cafe for afternoon tea on a day trip to Bath. The cafe was very busy but we managed to get a seat almost straight away. The queue was quite long but only had to wait 5-10 minutes. Staff where lovely but seemed over worked. The sandwiches and cakes where ok nothing special and the pot of tea was nice. Would visit again .

Stopped for lunch expecting marks and Spencer standard. Very poor coffee cold. Hot chocolate lukewarm and was given to me slupped over the saucer no little biscuit offered as we saw on other saucers. Staff at till very slow and unenthusiastic

Visited the cafe a few times during a break in Bath, expecting M&S usual standards. We were disappointed to find the food display needed 'topping up' and they had run out of some items. Our coffees arrived luke warm & were cold before we had finished them. The air con was too cold and draughty.Also visited the toilets,which were a nauseating shade of lime green.Given the prime tourist location,M&S need to up their game with their facilities. The store in general was fine.

I would eat at Marks and Spencers (Restaurant on the ground level), on a regular basis, when in Bath. I simply love the jacked potatoes. The place is not overpriced and always packed with people. There is another restaurant on the top floor, same menus. I can recommend the place.

Never very exciting but always reliable. Sometimes understaffed and long queues. The loos in this store are very poor.

M&S was never a favorite of mine but the staff are really great here. Happy and helpful. I go almost daily as I get bread, butter, milk for the office from there. The staff have always been good. You can tell they are always looking to improve as well. They've changed up the way they do the self checkouts a few times to see what works best. i appreciate the thought and effort they go through to improve everyone's shopping experience and make it smooth and swift.

Just a few blocks from the Abbey hotel MS is a convenient shoppers delight. Try the cafe as well and if you want take away something for you room.

After a full morning of shopping, my husband and I stopped for afternoon tea. Lovely sandwiches, meringue cookies etc. Wish M&S would come back to Toronto.

MS is a great place to grab a quick lunch or simple dinner. The food is great and affordable and if you are on a tight budget MS is your best choice. Bath food is expensive so this is a great alternative

We visited after the peak lunchtime period and didn't have to queue! The high tea was excellent value for money and I would recommend it.

We took food out several nights we were in Bath. We had Chicken Cordon Blue, Grilled BBQ chicken, creamed spinach, cheesy cauliflower casserole, fresh salads, great homemade breads, pastry sausage rolls for breakfast. I can't recommend this place enough.

Went in for a mid morning cuppa and cake well worth the price paid the staff where not consistent in service some gave customers a biscuit with the warm drinks anther didn't, lovely to see mainly men serving .

Stopped off here to use the toilets as I thought they would be clean. I was wrong! Filthy, smelly and wet floors! Avoid!

Today i ran into the M&S food hall for a few things hoping like mad they may sell stamps at the till too!A wonderful man called Jay,( apparently from the Philippines- found that out whilst packing) had to assist me with my bagging as i would clearly not get a job as a check out girl ! He kept me entertained with his good nature and wonderful manner and after bagging my purchases i asked if i could buy stamps. Jay so no but then went into his wallet and offered me his...Seriously i couldn't believe it. I had no change whatsoever to offer so i will be dropping back into the shop to find Jay to replace the stamp he so kindly gave. Small things but an incredibly generous gesture. M&S Bath is very lucky to have this gentleman on their team.

It was midday when we walked into the centre of Bath from the hillside residence where we were staying. We went straight into Marks & Spencer's main floor Cafe where we planned our day in air conditioned comfort and away from the heat of a 32 degree day.In the cafe we ordered an assortment of scones, clotted cream, and bitter orange Seville marmalade. I added a pea and mint soup to the iced lattes and an orange juice. The clotted cream and marmalade were exquisite on the scones. Having never tried the pea and mint soup I made a mental note to cook this up at home.The ladies went shopping and we agreed to meet up in just over an hour. I decided to wander through the store and noted the absolutely fantastic food store on the main floor. Everything from wine to bakery goods to snacks to prepared meals. We had been eating breakfast in the house and dining out for lunch and dinner so we decided to stock up before we left for dinner. I sat out the remaining time in the upstairs cafe sipping excellent cappuccinos.After meeting up we proceeded to stock up on breakfast items from the food court. Thank you M&S for your comfort and hospitality.

This was delicious, and their outdoor seating is the perfect place to watch the city go by. Tea was great, but the scones with clotted cream were a huge hit. It also included a variety of sandwiches, macaroons, and puff pastry. With the special they have running is was just under £16.00 for both of us.

que se encuentra en todas partes del Reino Unido. En esta ocasion disfrute de su cafeteria que ofrece un desayuno variado a super buen precio!

On spending a sunny afternoon in Bath my husband and I decided to treat ourselves to afternoon tea at M&S. £12.90 for two. We started with cheese and ham, salmon and cream cheese, beef and horseradish sandwiches, one scone each with a pot of clotted cream and strawberry jam each. Then 2 macarons, 2 profteroles and 2 muffins Large pots of tea enough for 3 cups each.Delicious and well worth the money when you consider how much you can pay for some afternoon teas in hotels!!!

Funny to find this modern store available when you get off the train and then you walk a bit further on and it's like taking a step back in time.

Myself and my partner went here for breakfast, a lovely selection on the menu, very tasty and good healthy options. We thoroughly enjoyed it. My only complaint was the state of the toilets there was no loo roll, hand towels or soap. We complained but it took further complaints off other customers before someone came.

The smell of the fresh coffee the home make cakes and attention to detail is sensational just the best stop off for coffee and snacks in the area.A real institution and we just love it ....

I was a bit upset when Marks and Spencer dispensed with the waiter service in this cafeteria but I have continued to visit and can now live with the current format which matches most of Marks and Spencer Cafeterias.Coffee is great and I particularly like their Bacon Baps which you pick up from a sandwich display and hand in as you order your tea, coffee etc. The Bacon Bap is microwaved in what must be a jet convection microwave but the Bap is top coated in semolina and the result is really tasty.Great value and quality as you would expect from Marks and Spencer.

There are two cafes in this store. One on the ground floor and one on the top floor. Food and service were very quick. Usual M & S fare. Toilets are on the top floor but you have to search for them.

This is big store right in midle of downtown area and have all the section you need . The food section was quite big with lot of liquor and choc options.

The store had all you would expect in a medium sized Marks & Spencers but there nothing different or special to make it stand out from other Marks.

We just dived in the door looking for a quick snack @ lunchtime which we found. The store was surprisingly large with good ranges of stock I was informed by my wife, after an hours inspection of clothing rails it was sandwich time.

You know what you are getting, the food is ok and the coffee reasonable. When it's not too busy the downstairs cafe is a nice space. I don't go upstairs any more as it feels hectic. When you have made your order and picked what you would like it's crass to be randomly asked if you want a biscuit or other item.

I love Marks and Spencers. Their food is the highest quality of all the UK supermarkets. Great location too, by Bath Abbey.

Very busy, but great coffee and choice of sandwiches etc. Cafe very clean and staff friendly. Nice place to sit and read a paper or people watch.

The English have no idea how much we Canadians miss M&S. I shop their food halls when in England and stock up on jammies for the kids. This one in Bath was almost next door to my B&B so it was easy to pop in and rustle up a light lunch or supper. Always a treat.

Having had a disappointing day in Bath it was a pleasure to drop into the local M&S to do a bit of shopping and have a cuppa and a bite. Usual M&S products to be fair, but then you know waht you're getting don't you? And that's not always a bad thing. Suitably replete we sallied forth for more excitement on the streets of Bath.

Disabled so it was convenient as it was on the ground floor.We had a scrambled egg, bacon & tomato sandwich and also a Cumberland sausage bap together with a tea and coffee.The food was satisfactory although tables could be better cleaned; the toilets were not the best either.Was expecting better.

My daughter had a mini pizza which they heated up. At two pounds thought we were on to a winner. But four pounds for the tiniest sandwiches is ridiculous when you can get them in the shop cheaper. Coffee was ok, nothing special. It does the job, but with Waitrose and Debenhams offering far more reasonable alternatives I wont be returning.

I keep going in there thinking it will change...but it doesn't. Always dirty tables dirty chairs serviettes on the floor. Only go if you want a quick drink otherwise find somewhere else. They clearly can't cope.

Very clean and with the high standard of food you would expect from an M&S.Very Helpful staff. If you are ever unsure of a location and want a good meal at aresonable costs, head for your nearest M&s

If you're staying in town, or even just visiting for a day, shopping here can be a blessing on the budget. Right near the Abbey and much less expensive than the gift shops. With a better selection of goods

The city centre Marks and Spencer is fabulously located and the foreign exchange department gives the best rates in town - a little known secret.

M and S was just a 1 minute walk from our hotel. It was convenient to walk in and pick up water, fruit, snacks. There is a full deli and section of cooked meals to go as well.

Always great Earl Grey tea and Lemon Drizzle cake what more to you ask. Friendly staff and clean facilities, my daughter highly rated the deluxe hot chocolate!

Visited Bath this week and, after a long train journey, decided a late lunch in M&S would be a good idea. The food was the usual tasty fayre but the ground floor cafe was extremely slow, none of the tables were cleared in the 30 minutes we sat at our uncleared and uncleaned table outside (where the whiff of drains competed with the whiff of stale used crockery etc) - not nice and staff wandered about trying to serve toasted sandwiches to unfound customers who had ordered them. Then made the mistake of visiting the disabled toilet. It was not very clean, there was no soap, the soap dispenser was loose on the wall and the whole look was one of unsanitary and tired. Heaven alone knows what the Ladies and Gents toilets were like.Bath is a tourist attraction and clearly a busy place, but what sort of image does this convey to foreigners and visitors? One of disinterest, dirty and uncared for. Yet, where we live near the flagship store at Ellesmere Port, the several cafes are immaculately clean and the toilets generally pristine and cared for. Clearly, a couple of extra cleaning staff are required, and a handyman to fix the damaged fittings. Very poor cleanliness which, for M&S, is a bit shocking.

I've paid several visits and it's always busy.Service is rather slow and I always struggle to find a seat even though it is a quite large restaurant. Food is always well presented and of a varied choice.

If I need something for lunch, marks and spencers food hall. If I need a snack, marks and spencers food hall. I will go no where else for lunch! Great food for a great price! It can get really busy at lunch time and so you may have to queue for a while buy whatever it is you would like to. But it's well worth the wait!

The ground floor restaurant was packed, but this top floor one had more space. Though packed, even after 1.30pm, it only took a few minutes to queue up to order. We had the jacket potatoes with a curry - both were perfectly cooked, filling and accompanied by a tasty curry. Only a couple of pounds more than a McDonalds, but more sophisticated. Not as pleasant as a restaurant but perfectly acceptable for the price.

Ok, if you're feeling a little Aunt Sally and just want a nice cup of tea and a slice of cake then yeah, why not an M&S Cafe? I'm sure in the beautiful city of Bath you can find something better but each to their own. My husband and I just wanted a quick caffeine fix before our long journey home, we weren't expecting miracles. The staff were friendly and did their jobs efficiently. The coffee was fine. The toilets on the other hand were despicable! There should have been hand washing facilities for when you left. I am just glad that I'm not a harassed and pressured mum whose baby needed changing because you would not expose the poor little thing to the state of THAT changing table! I know that all sorts of people use public toilets and that the state of them do vary rapidly but these toilets had not been cleaned that day and to be honest, not properly cleaned for quite a while. I do not understand why anyone, especially managers, are not checking this regularly?