Marks and Spencer Restaurant in Newcastle upon Tyne

He estado aquí hoy comí un sándwich de tocino y un café con leche flaco se sirvió rápidamente y el delicioso personal es encantador y servicial.

Mi madre y yo decidimos parar aquí para almorzar, ya que habíamos estado comprando en la tienda, así que decidimos probar el nuevo mostrador caliente en la sección de comida deli; los dos estábamos bastante impresionados. Podrías elegir una opción de proteína y 2 lados para ir en una 'caja' para 6, lo que pensé que era bastante razonable. El tamaño de las porciones era bueno y la comida excelente. Definitivamente los probaría de nuevo. Solo una estrella menos porque el servicio era bastante lento: no parecía haber suficiente personal disponible, por lo que las colas se acumularon rápidamente.

Nice for a glass of Prosecco & some small bites whilst shopping. The staff are very friendly but such a shame about their dark green & black uniforms, they must be awful to wear! The place could do with a splash of colour to liven it up a bit & maybe some music 🎶 too?? Apparently the Prosecco is 1/2 price after 5pm so definitely worth a visit after work maybe 😊

The cafe appeared small and cramped, and not very clean. Limited choice of food The staff were ok but the overall atmosphere and environment let it down.

We’ve been living in Newcastle now for several months. Had the best breakfast so far today in M&S Deli. Brilliant food all cooked perfectly and the young lady who did it was wonderful. Thank you very much.

Sat down and ordered sea food platter it was lush defo be back again had white wine and olives and sat back relaxed thank you so much

A good place to stop for refreshments - after our during a shopping trip to Eldon Square Newcastle - well worth a visit.

In a way this is not a review of the cafe/deli and hope I got the right place. We were walking to the start of The Great North Run and putting it bluntly my wife and I needed a coffee and especially a loo. Saw this cafe and went in ( sort of assuming there would be a loo ) and lo and behold they had opened the doors from cafe into the main store ( this was about 8am ) and although the store wasn` t open they had staff who knew exactly why you were there directing you upstairs to the loos which as you would expect were probably the cleanest loos in town and no queue !! Greatly relieved we then sat down in the cafe for coffee and toast. Congratulations to M & S for this great and badly needed gesture at the start of a great day.

My friend and I ordered a milkshake from the ground floor cafe.......big mistake!!! The milk was warm and it basically tasted like it was made from Nesquick, from now on we will stick with Macdonalds.

The M&S Deli Bar attracts more customers than there are seats at times during their 5-7pm Happy Hour. I was there on Friday night and observed that ‘because of licencing regulations’ people who did not have a seat would not be served. To ensure that such customers were turned away a store security guard was taken off other duties in a store where shoplifting must be rife. In a time gone by M&S would have embraced such a challenge and had some spare folding tables and chairs which could easily have been placed alongside the bar near the bread counter, not now it seems. I went to this Deli Bar on a recent Bank Holiday to find that it closed on Sundays and Bank Holidays. I then visited the Fenwicks Deli Bar in their food hall and it was thriving. Again I feel at one time M&S would have embraced the challenge but instead they’re now raising the white flag. Michael and Thomas must be turning in their graves.

As other reviews have said, the deli is next to refrigerated section and shop doors - it’s really very cold sitting there! Food was nice, good menu selection for a small deli, we probably would have stayed longer and had a coffee etc, but just too cold to hang around for too long.

Prior to our latest Theatre Visit last week - we sent shopping in Eldon Square - Newcastle upon Tyne and mid way through we enjoyed hot drinks and cake in M & S - all very good - well worth a visit.

We did some shopping prior to our visit to the Theatre yesterday and mid way through we enjoyed hot drinks and cake in M & S - all very good

Nice place to catch up with a friend or two but near the doors and chilled food compartment so you will need to keep your coat on. Layout means you can only really speak to the person next to you so not suitable for groups. Small selection but good quality food with champagne or oreseco as options. Delicious coffee.

why why why , do certain places serve food on cold plates. Ordered breakfast and although ingredients good, it was on a cold plate and cooled down very quickly.

Visiting Newcastle and saw m and s deli looked really inviting, decided to eat there had seafood platter not bad value for money but all the staff looked so miserable, could be so much better if the management got some happy staff and presented the place better wake up m and s no wonder you are struggling you have the venue but it is solsckink something

Been here today for healthy food and it’s all delicious can’t wait to eat it all spent 100pd and got loads of chicken and fish also salad because it keeps longer than anywhere else

Very busy, of course - but perhaps there might still be time to acknowledge and talk to customers. At present staff seem to be restricting their talk to each other.

He comido en este café deli un par de veces, bollos encantadores y una buena selección de pasteles y comidas calientes se ven bien, aunque nunca los he probado en este momento, buenas ollas de té y servicio rápido, encontramos los asientos centrales un poco congestionados así que aconsejaría las mesas de la pared en el clima más frío, en general agradable y céntrico para un personal amigable para el almuerzo de almuerzo muy servicial.

One of my favourite snack stops in Newcastle. Ask the chef for a steak sandwich in ciabatta bread, scrumptious!

I popped in the other day as I was passing by and needed to refuel, it was quite busy but I got seated straight away. Good service, food and prices were OK too, all in all a decent place to eat.

Esta crítica es sobre el café del primer piso.

Nice selection of freshly prepared food to order, seafood platter was excellent although the general area was far too cold, even the staff were complaining, kept our coats on. Nice menu although delivery takes a while, but all is cooked or prepared to order only.

My husband and I regularly eat and drink at the Deli Bar in Newcastle M&S.; The coffee and breakfasts are excellent, and the meal options available later in the day (beautiful steak sandwiches and excellent salads) are really good value. The staff are so friendly and make you feel really welcome. Try the half price fizz between 5pm and 7pm each day, what's not to love about bargain prosecco or champagne. Highly recommended.

The best thing about the Marks and Spencers deli is its location - right in the foodhall near to the Haymarket exit of the store, so it is extremely convenient if you are looking for coffee or casual food which waiting to get on a bus or Metro. If there is a queue you will have a longish wait to be served. The soup was OK and they serve quite a range of hot dishes including breakfasts and main lunch dishes which include some unusual sandwiches, plus alcoholic and non alcoholic drinks. Prices are not cheap considering you are in a store with no scenery or particularly enjoyable ambiance.

In M&S; downstairs in the food hall is the Deli, near the exits to Haymarket.

Looking for a quick breakfast, popped in to M&S; went order Sausage and Bacon Baguette at 9:00 - "no sausages" (plenty i the food hall!!!!!). Settled for just bacon baguette with coffee for £5 deal, DISTINCTLY UNDERWHELMED. Service was not particularly good, disinterested.

I decided to give the all day breakfast ago as it was new to the menu and my wife went for the fish and chips.

We visit here regularly with kids and love used to go to fenwicks food hall but food and drink much nicer here we get the seafood platter and a glass of pressoco really is a treat well worth a visit

Only poor when considering the quality that is normally associated with M & S. Service not terribly quick, and cold and inedible when it arrived, though supposed to be a cooked meal. My wife's vegetarian option left her feeling hungry. We cut our losses and went elsewhere.

Needed refreshments after shopping. Cold drinks and cups of tea. Floor a bit dirty, and tables needed a wipe. It waste in the afternoon, but marks and Spencer's are associated with quality?

I noticed the rim of the teapot that we had was badly chipped. I complained via their website and was assured that this would be looked into.On a further two visits I received another teapot like this. I can therefore only imagine that most of them are like this. If I have damaged crockery at home we dispose of it.Otherwise it's a basic cafe.

We spent the day in Newcastle awaiting a show at The City Hall so decided to go for a cuppa. We noticed that the cafe in M&S had began cleaning all the hot meals away so thought as 4pm ish why not try the Tea for two seemed reasonable for selection of food. There was two types of four sandwiches in the fridge which we had to pick, one was a pack of four egg and cress but preferred the selection of four diff types in one pack. Next was the scone selection of Devon, Cheese or fruit. Clotted cream was inc then choice of jam....selection of little cakes was final nibble. There was a pot of tea for each of us. £15.95 was price for two and it was very enjoyable. One of pics is of advertised tea with one big pot for two, other is actual tea

We'd always promised ourselves a visit, so called in for a late bite of lunch. Service was unenthusiastic, the two servers seeming too immersed in their own conversation to both with us at first.We settled for prawn, crab and avocado salad and 'posh' cheese on toast respectively. The salad was fine though not cheap for a lunch stop at £11.50. The cheese on toast was irritating - two very small, thin slices of white bread not very generously covered with cheese mix and accompanied by cheap pickle. Bit expensive at £4.50 but not worth that.So, overall mediocre, over priced food served by staff who didn't seem too interested.Might be worth a pit stop for a nibble and a drink otherwise best avoided I thought.

What else would you expect? Melanie the mummified cat lover and Dave the chef are perfect hosts. The food is excellent as always but try Dave's steak sandwich medium rare mmmmmmmmmmmm!

M&S cafe are not any place which is too special but you always know everything will be nice enough. Its very easy to access and find this one. Entrance is from the shop or street front. Very nice size and lots of tables and chairs. The chairs cup you in so make for a nice place to sit and relax. They seem to employ lots of staff too! Which means you don't wait long at the till and the tables are cleaned and made ready for the next customer very quickly. Haven't got a bad word to say about them - only can't give them 5 stars as they don't quite match the quality of a place that bakes for itself on site. But at this price point I am being a little mean with the stars.

We often call in for a lunch when out shopping and the food is always freshly prepared. We called in yesterday only to be disappointed with the shrinking menu which offers much less choice than has been the case previously. Come on M&S you can do better.

This bar in the heart of the Newcastle store makes for a great stop off during shopping. Food, wines and coffee all good. Only bar seating is available, but to my mind this adds to the character.

The food is nice, fresh and prepared in front of you. The service was good and the staff are friendly. My only complaint is that it is in the middle of the food shop between the entrances, there are people hurrying back and forward and it's just to busy. The location is the only thing letting this place down.

Some may find the concept of a bar in the Food Hall at Marks and Spencer a bit strange but it is very popular with us here in Newcastle. The food is freshly prepared and very tasty. As well as serving coffees and teas, there is a good selection of wine. If your favourite wine isn't on the list but is on sale in the shop, you can buy it and drink it at the bar for a small corkage fee.I believe it is popular with women as if they are on their own and fancy a glass of wine, they can have one without feeling a bit awkward going into a pub on their own. That said, it is popular with the men too. Well done M&S.

I was in Haymarket store in Newcastle city centre and came across this new concept that I have not seen in my local M&S. A deli cafe. I viewed the menu and was greeted by a friendly staff member. There was many delicious items on the food menu as well as an excellent selections of coffee and many wines and champagnes to choose from, but as I was looking for a snack and a drink I decided on a lobster roll which was made in front of me using quality ingredients made by M&S.I had a latte coffee which was also served with a Belgium curl.The food was served quickly and efficiently by the staff member.The cafe was popular with ladies who liked to lunch alone or with friends, have a glass of wine and a fresh bowl of soup, which I may add looked lovely, read a book or chat.Therefore If you are in the Haymarket area why not visit The Deli in the food hall of M&S. you will not be disappointed.

Marks and Spencers café is consistent as always but others (Costa) have stolen the march and provide a wider range of foods. Marks and Spencers need to change the menu.Tea and coffee excellent as is the service.

A light lunch of soup and a roll. This is a very nice café, with a wonderful range of sponge cakes to choose from - for those who have room! The soup is ordered and delivered to our table, hot and with two lovely fresh small rolls with butter. Very satisfying. However, this is a popular place, and we find it rather crowded, with tables and chairs packed closely together.

Popped in for a light lunch. Quiche/salad was abysmal, not fresh sliced quiche it was round frozen type. Baked potato/chilli I am told was just alrightCourgetti bolognaise was alright. Overpriced for the quality and quantity of food. Wouldn't even pop in for a coffee!

Called into the cafe on Tuesday for some breakfast before going to work. Wish I hadn't bothered. The young lad on the counter looked like he couldn't be bothered to be there. Asked if there was a full English breakfast available and got a no grunted back at me. Chose the bacon egg and cherry tomato on bloomer and a latte. What I got was one slice of bread with tasteless egg 2 tiny bits of over cooked bacon and 3 cherry tomatoes. The cup my drink was in had a large chip on one side and a crack running down the other side. When I pointed this out the staff member just shrugged his shoulders. They really need to up their game in here as I have to better 'greasy spoon' cafes where the staff are friendlier and the food is much better. Will not be returning.

stopped in ground floor café, and food nice and reasonably priced. Service very very very very slow. Not really sure why, as queue not madly long, but there is no speed here. Staff not overly friendly and tables not cleared, so lots of people having to move there own pots. I would love to visit as a mystery shopper and give formal feedback, but I don't think the store cares.

Visited the cafe on the ground floor today ( 3rd Dec). As there were no jacket potatoes available, I ordered a chicken salad. What I was presented with was a plate of lettuce with a slice of chicken torn into pieces and scattered over the top, and a few croutons on top of that. Not a trace of a tomato, cucumber or any other salad vegetables? We waited approximately 30 mins for something that must have been thrown together in two minutes.

The answer is never. I no longer buy coffee in the 1st Floor café as it takes too long. Faffing about with tongs and a biscuit - either don't give a biscuit or give me wrapped one like other cafés do. Stop employing young people who have the speed of a slug and the inability to multi task. Clear your tables! Stop offering vouchers - 20% off and a Sparkle card with a discount took 10 minutes and 2 members of staff to work out. I even offered to give the customer 92p to speed things up. The location is the only good thing about this café in that it is a warm place whilst waiting for the bus.

Visited the ground floor cafe on Monday 16th December around lunch time. Ordered the Lamb & Feta pasta bake, Lemon Chicken Tagine and a Millionaire Mocha between myself and my mum. The ladies serving within the cafe were brilliant however the quality of the food was abominable. After spending over a total of £19 we left dissatisfied and still hungry. The food was tasteless and completely unappetising. After being customers for many years at Marks & Spencer, I and my family are so disappointed we shall not be returning to their eateries and supermarkets.

Let us not be confused by the fact that some of the reviews on here do not specify which one of a number of eating places within the store that they refer to. That is rather a shame because my own and my wife's experiences of eating and drinking at least once per week (weather permitting) at the CHAMPAGNE BAR have always scored 10 out of 10. Yesterday was pretty typical. The shop and the eatery were busy and the staff (Melanie, Dani, Connor and David) were all their usual friendly, efficient, jovial and helpful selves, They are a crack Team and a credit to M&S.The 'Smokehouse' fish selection together with a variety of breads and Marie Rose sauce that I chose this time was well presented and delicious. My wife's sirloin steak sandwich in toasted bread was 'excellent'....and she eats enough steak to be a good judge!Our meal was accompanied by a shared bottle of wine, (I always seem to get the 'smaller half' Ha ha ha) one glass of prosecco (her) and a bottle of Peroni beer (me). About £38 the lot. A really nice, enjoyable experience.One point to mention...get there early if you want to enjoy the seasonal 'Festive Fayre'. We arrived quite late and the hot mince pies had all been gobbled up!

I want to give this M+S a five as I do like the store,but as with all M&S coffee shops what is going on!!! The service is so slow but seems to have a lot staff working all very friendly and helpful

Called in one morning for a quick drink it was around 10 am hardly anyone in the cafe came in from the store went to the counter which was opposite the entrance from the store asked for a drink and a tea cake and could I have a tray the waitresses said I had to go to the bottom of the cafe to get one even though she had them behind her . I had not seen them there they would only be visible if you came in direct from the outside street.While I was getting my purse out to pay I heard someone shouting and looked up to find the waitress was shouting at me did I want milk I had already said no milk and was very surprised to be shouted at she was a very miserable member of staff with no customer service or personality and if I was employing her would make sure she was re trained or show her the door .What is going on here extremely bad staff, poor slow service no wonder it was almost empty This cafe needs a mystery shopper to report back to managers

People reading this page should realise that there are a number of eating places within M&S Newcastle. Virtually all of the negative comments on here appear to relate to the 'quick stop' outlets. I confine my comments to the 'Champagne Bar' which is situated next to the Food Department at the rear of the store and adjacent to the Haymarket bus station.Together with my wife, we have used this venue for a leisurely and relaxing lunch at least once a week for a number of years. In all that time I can say that in all honesty I have never had cause for concern or significant complaint. We usually opt for a fish and/or shellfish dish and watch it prepared (often by a cheerful Danni) from fresh ingredients...the very same high quality foodstuffs you can buy yourself in store. All the dishes we have tried have been good but we particularly like the prawn, avocado and crab salad (easy on the avocado please) or the Madagascan king prawns. Personally I think the salad with lobster is a wee bit over-rated and over priced. A selection of desserts are all delicious though I must admit to being disappointed when they stopped offering my favourite Eaton Mess....Take note please M&S Management. The whole thing washed down with a bottle of white wine and accompanied by the delightful smiles and friendly banter of both Melanie and Megan combine to make these sessions absolute bliss.

My friend and I visited for lunch and I had a platter with a glass of cava. OK value I thought and food was tasty and I felt the place was great considering it was in the middle of a busy shop. Staff a bit eager /overfriendly but guess it beats the opposite!

as a husband, my wife enjoys shopping for hours and i try to make good use of that time, when we are in Marks and Spencer I discovered the best Carrot cake in there, moist, flavours, and triple layered!, I don't even like it that much but when I had it there it turned into a passion. if you like Carrot cake, I highly recommend giving it a try from M&S café :) 780 calories :( so skip to meals and run for an hours and have it or of course share it with someone :D

We had half an hour to kill last Friday afternoon and were in the store so we decided to have a quick bite and a cuppa.It was 4:20pm and we stood in a queue of 8 people. Noticing that we had moved for over 5 minutes we had a look around the nearby shoes. After ten minutes we returned to the queue, only four people had been served. We waited and eventually got served about 4:45. THE PLACE WAS ONLY ABOUT A QUARTER FULL.There were at least 9 maybe ten staff around but only one serving, very poor.We've also been to the Team Valley & Metro Centre Store and they are the same.Surely the priority is serving the waiting customers.

Called in at around 4.30pm on Saturday (the cafe upstairs not the one at street level) for a coffee and cake.Only one 'til operating -all the staff running around like headless chickens collecting trays and plates and dishes from dishwashers etc. Long wait and served by stressed and grumpy staff. Lemon drizzle cake tasted stale and was not fresh, and capuccino below par. No 'thank you' or anything from the girl that served me my coffee. Wasted £4.70. Usually M&S cafes quite good and reliable as regards standard of coffee and quality of bakery products/cakes etc.

I went with my sister(her birthday) and two of her friends today, it took more than 15 minutes to get served with 3 coffees and 1 tea. My sister asked for some teaspoons and was told they had none, and was given 4 desert spoon to stir our coffee and tea. This is not on. I am a premium club member and receive vouchers for Tea etc. my husband will NOT go into M & S has the time it takes to be served it disgusting. Staff are always talking, and the service is terrible. M & S standards are now disgusting. TAKE NOTE M & S

I asked for a cloth yesterday to wipe my table and was told I didn't need one as it wasn't dirty and the stains were just old! This is partly true as the tables are in terrible condition but I had to dust all the crumbs off my chair and use my own wet wipe to wash the table which ended up nearly black and what a surprise at least four new cup stains cleaned off along with bits of napkin that had been stuck to the table. I enjoyed the food though and the wait time was far shorter than other stored where I have known their be a 20min wait for soup which is just ridiculous!

Arrived here on a saturday afternoon with Wife and Daughter. Selection of cakes, scones sandwiches were virtually nil. After choosing a cheesescone and waiting in a queue, we arrived at the til to be told, quite rudely that we would have to join the other queue as "I'm finished for the day" at which point the lady in question just disappeared. (So much for M&S quality customer service).Joining the new queue we then waited approx 20 mins, mainly due to the lack of speed in providing the teas and coffees.In addition the tables in the seating area are stained and look totally uninviting.Come on Marksies, pull your socks up!!!!!

After visiting the new designed restaurant yesterday I was disgusted to find it took me longer to order a coffee and cup of tea than it had taken for my full journey from leaving home.the service was very slow and the staff need to be trained to be quicker.i think you need a re style on how to serve your customers.it is one thing trying to give personal service,but another thing waiting nearly 20 minutes for it.

After reorganising the cafes it is just organised chaos. The noise is just unbearable. Tried both up stairs and down stairs both not a place to relax. All the staff really do their very best in both cafes but down stairs is just an awful experience to have a cuppa. I felt really stressed both times. So disappointed as the food was good and the staff attentive . Now looking for a quiet spot in Newcastle to have a cup of tea and relax.

This is now the cafe from downstairs. The service was so slow for the amount of girls walking around. Waited for 10 minutes before order taken coffee and scone. A good 10 minutes before this was brought to the table - 2 coffees had to be returned as they were cold. When we went to pay the girl had put all three orders on bill and said she couldn't accept my card that I had for free coffee - no apology just a sullen face. We were not the only unhappy customers they were all around complaining. A truly abysmal visit and I certainly hope this improves if only to visit for my free coffee!

My sister and I stopped off here for food on the way back to Scotland. The curry was very tasty and well presented. A good mix of flavours in the dish, served by friendly, efficient staff.

Vile breaded ham on eggs benedict, which I waited nearly an hour for. Staff couldn't be bothered and ignored customers, manager looked like she'd gone straight to work after a rough night on the Bigg Market. Lots of diners walked out.

Had breakfast at Marks and Spencer, Newcastle after getting off the DFDS ferry. The vegetarian breakfast was really nice for two committed vegetarians, however, it was not great value compared to the meat eating fraternity. For the carnivores breakfast is £6.95 and for vegetarians it is £5.95: we had two field mushrooms, two poached eggs, four small hashbrowns and a tomato with a round of toast. For the extra £1 the meat eaters enjoyed bacon, sausage and black pudding, along with our identical breakfast. We were really hungry and we didn't feel we had the same value for money: veggie sausages are readily available at supermarkets, as are baked beans, even an extra mushroom would have filled our plate and stomachs a bit more. I don't believe that reducing the cost of our breakfast by £1 to acknowledge that a substantial part of it is missing goes far enough. A bit more imagination please M & S.