Marks and Spencer plymouth Third Floor Cafe in Plymouth

Light and airy room and very helpful pleasant staff. Plenty of light snacks, cakes and excellent coffee, tea and cold drinks available. Comfortable setting with lots of room. Always made to feel very welcome.

Spanish tortilla, coleslaw and chips, tasty coleslaw but tortilla was bland, fresh tomatoes, it was busy at lunchtime but it was cooked quickly

Yesterday I ordered a cheese and ham toastie, it was hot and tasty when it arrived 15 minutes later, there was a spillage from an adjacent table and it took 5 minutes and mentioning it to two members of staff for it to be wiped up, but the spillage was not completely wiped up, someone could have slipped, waitress was great giving me a takeaway bag to eat my toastie later

Yes it was a busy Thursday lunchtime but even so employ staff to cover cleaning the tables. Each table was dirty. My wife said let's have a change,so my first will be my last.

Tiny portions, microwave to death, sausage's are the cheapest and worse I ever tasted 😭😭😔😔😔!!!!

A most terrible experience. We queued for 20 minutes. When we got to the counter at 12:50 pm , I ordered our meal which was two breakfast wraps ( a quick meal to heat) and coffee. We were only then advised that it would be half an hour wait. So accepted this despite the fact there was no warning of this during the queuing. So we got our coffee and struggled to find a seat which turned out to be fairly uncomfortable because of the sun coming through the windows. We drank our coffee and waited past the 1/2 hour. We continued to wait. 40 minutes past. As you can imagine we were now getting irritated, and especially so because people who had been behind us in the queue, were being served with such meals as fish and chips etc. We were now considered a complaint and refund, as we're other people around us. A further 20 minutes went by when I got up and complained to someone who looked like a supervisor. She said she would check. Didn't return for 10 minutes. Then she appeared with our meal and others. No apology given. The restaurant was a shambles and had no strategy to limit orders relative to its abilities. This should have been done at the counter. People couldn't even find seats to eat their meals and cleaning was rare and random. So not sure if we will be eating here again, after this really bad experience. They have completely forgotten their organisation during COVID.

Great food, quick service, fish and chips freshly cooked, hot and a decent portion, the only thing which would have improved it would have been mushy peas instead of petit pois.

I feel I must give yet another iffy review for M&S in Plymouth. There is normally a huge queue at the upstairs cafe due to people waiting for hot drinks. The queue is out past the toilets sometimes and still nothing changes. Today the queue at the time we got there was small but still a short wait for hot drinks. When we sat down the cafe was freezing. Air conditioning was on full blast, people sat eating with their coats on. This isn’t acceptable M & S! I asked a member of staff if it could be turned down/off and it was and made a huge difference to our visit. I know the staff are running around delivering food and maybe get warm but there would be no staff without customers. You really need to look after them a bit better.

This is for the ground floor supermarket not the cafe. Have always enjoyed M&S sandwiches , but my favourite prawn mayo is now £ 4.25 possibly more. Wont be buying theirs much at all now. You can make this for £ 0.50 p. at home just as good

I honestly think that M & S foods are the Very Best and everything is so very fresh and an amazing Choice, I also like their wines

Went on Saturday.. waited 25 minutes for the tdrink to be served and half an hour for the food which was cold and the not what was ordered.

Freezing cold AGAIN in the cafe. People sat with coats on. Air con blasting out cold air. I have come to the conclusion that shops/cafes/shops these days are NOT about the customers comfort but the employees. Blaring music and air con is to keep them awake. As a customer I think its unacceptable.

Very slow. Other M&S cafes are much faster. 40 minute from joining the queue to receiving my order. 15 minutes in the queue to order 25 mins waiting for my order to come to the table. Every table had old trays on them. People eating with everyone else’s left overs around them. The staff behind the counter were very polite but the clearing staff need to be faster.

Visited last week whilst shopping to fed the grandchildren, just wanted a quick snack before swim on the Hoe. Lady who took our order was lovely, cheerful & polite, but…..she didn’t mention the 40 minute wait for our toasted sandwich to be heated!!

This review is for the cafe outside the entrance on the ground floor of the shopping centre. We got there just as they had cleared the chiller but staff were lovely, we had just travelled over 3 hours on a train with NO buffet service so were parched and hungry. I wanted to write this review because the two staff members , one male and one female were so nice. This was about 4.35pm on 30/3/22. They really set the tone for our stay in Plymouth and are great ambassadors for M & S. Coffee and cake was good too.

I visited the M&S cafe this week after a few hours shopping. I had my 2 month old with me who woke up wanting a feed as I joined the queue. As I desperately tried to make a bottle in the queue, a lovely member of staff came over and told me to find a seat and she would get me my lunch so I could feed Baby. It really helped a new Mum to feel better about an already testing situation and meant both Mum and Baby got fed and watered in good time. Thanks so much Lesley for saving the day and your care.

Visited M &S café for breakfast at 8:45am, friendly staff place looked clean and tidy. Ordered two coffees a scone & a smoked bacon bap, great coffee good scone & the bacon bap was excellent, well cooked at reasonable price. Would recommend and return for the same.

This is a very popular cafe. At peak times you can queue for half an hour to get served and in some cases you can have a 20 minute wait on food. The food is simple but good. Is it worth waiting so long for. No but people need to remember you can quiet clearly see how long the queue when you choose to join it, and it doesn’t help that all these Karen’s like to join the queue and then spend 15 minutes complaining about it when they finally get there, further slowing the queue down for everyone else, when they chose to stay. Plymouth is a major city with plenty of cafes and coffee shops they don’t get anywhere near as busy as this place. So if you don’t like the look of a queue go somewhere else. I honestly feel so sorry for the staff here and they genuinely do their best. They’re working in an underpaid job, during a pandemic on little trained staff. Many of the familiar faces that have been in the cafe for years have left in the last 6 months and I do not blame them, but it means the handful of original staff are trying to train an army of newbies, who don’t have the heart for the job. So yea 5* original staff are lovely, newbies aren’t as good or as nice as some of the girls and guys that have left but hopefully they will get there and the manager seems lovely too. Food is good quality and tasty. Toasties are a highlight and even nice to share with a friend. Staff are polite and deal with constant complaints very well and are super polite. How some of them keep their cool I will never know. But in all honesty a great cafe. Way too popular for what it is. But good.

Sandwich and tea took 20 minutes to get to pay. Only one person serving. Lots of other staff milling around but nobody to assist with serving. Very disappointing.

We called in twice for lunch last week my son had on both occasions cheese and ham toastie he said they are brilliant, I had tuna and spring onion which was amazing my husband had chicken and bacon on the 2nd visit my husband had tuna and spring onion which he really enjoyed I had cheese and mushrooms which was very nice would recommend them to anyone. Well done 👏

Really pleased with son's Birthday Cake was a decent suze, good value and tasted delicious. Would highly recommend.

If you want to have coffee or a meal in this Cafe do not expect them to be following the Department of Healths Track and Trace System. No monitoring of customers with names and contact details; dirty tables and no diligent cleaning of tables when...

Visited M &S café for breakfast at 8:30 am, friendly staff place looked clean and tidy; cutlery could do with a bit of polish. No queue, we ordered to full English breakfast, well they call it full English, l would expect for the price they...

This must be one of the slowest cafe to get served waiting in the queue for over 20 mins only one on the till and sometimes one making drinks bad service slow service

We visited on the day of my friend's birthday and decided to have afternoon tea the sandwiches were lovely and fresh with nice cakes and a good hot cuppa it was good value and most enjoyable

In het drukke Drake shopping Centre is dit café met groot overdekt (binnen)terras, een goede plek om even uit te...

The queue was not busy at all but there seemed to be an exceptionally long wait for my drink. Having said that, the customer service was excellent as I was asked if I could manage and if I wanted them to bring it over for...

Sounded like a car body repair shop with staff banging around and all hard surfaces. The tables were largely worn down to the wood with little varnish left, The coffee was rather bitter and not very pleasant but the buns etc were as one would...

Delicious coffee and a very handy location, this little cafe is quite popular, especially given the easy access. Staff are quite lovely with the older customers but for some strange reason don’t have the same patience with the not so elderly, (that’s what earns the...

Ordered smoke salmon scrambled eggs And all day breakfast. 1 sausage 2 bacon 1 tomato a few mushrooms scrambled eggs. Scrambled eggs arrived without salmon had to go back. All the food had been pre heated. All Very dry and not hot. Scrambled eggs really...

In search of gluten free for my wife, had a good range of snacks and drinks that ticked all of the boxes and fueled us up for the rest of the day

I'm puzzled why M&S would sell nice sandwiches etc in the food hall and then sell a poor choice in their cafe. The best thing would be to buy food in the food hall and go to the cafe get a drink and eat your...

It amazes me that the food served in the cafe on the 3rd floor is so substandard. I've tried several dishes each time I meet with my daughter's or sister for a lunch there to the point where I ow put my do It down...

Love eating here, great food, great service and really good prices, I particularly like the goats cheese quiche and salad. Very good price and very tasty

We always find M and S cafes well run, efficient, helpful and clean so we disappointed when visiting Plymouth at about 4 pm last Thursday. There were dirty serviettes and crumbs around many tables. the dirty crockery area was disgusting (food scraps, and spillages around...

Inside a shopping mall. Always a good store to visit. Cafe and restaurant, usual type of food on offer. Good food Hall.

The food is always amazing but the standard of service is faultless. My son decided to leap across and grab my coffee, which had completely cooled down thank goodness. The staff couldn’t do enough. Not only did they bring us another coffee but they ensured my son was checked by the first aider and a new outfit was given to him complimentary. My son is only 8 months and they could see that I was in a panic and they were amazing. The cafe staff cleaned up the mess with no hesitation and were very reassuring towards me. The manager Jon was particularly helpful and understanding. A place you would spend your money, with no hesitation at all! They are obviously very selective with who they choose to employ as I couldn’t fault one member of staff whenever I have shopped there. Excellent!

Visited for the first time as I had friends visiting for the day. Cake and tea was very nice especially the Coffee and Walnut cake. I asked for my cake to be boxed so I could take it home, but it was bought back in a paper bag, which was disappointing so I thought it would not make it home like that, so I ended up eating it. Would recommend. Staff were friendly and helpful.

We regularly use M&S; cafes and this visit was as good as ever. We love the toasted tea cakes as a light snack or there’s a great range of delicious cakes. I only drink black tea and M&S;’ gold tea is really refreshing. If you want something more substantial there’s an extensive range of soups, toasties, sandwiches, jacket potatoes or meals to choose from too.

THIS is more like a motorway passing cafe you would easily find on the m5,run by incompetent moronic staff who...

For the first time ever, we didn't have to queue in the cafe! Granted it was a Sunday and New Years Eve, but it did make a pleasant change. We were served quickly and there were plenty of tables free. The tables were cleared quickly enough, but why don't staff ever look downwards.....the floor in places was disgusting and needed a good brush around.

The hot chocolate was like boiled dish water and the staff couldn't care less. Also Unfortunately we witnessed a horrible woman verbally attack a young lad with learning disabilities in here today, spouting vicious poison and yet again a staff member stood by listening and shrugged it off when looked to for help.

This is a lovely restaurant with a nice selection of foods both light bites and more they make a good cup of tea and lovely lattes it is very clean and gets quite busy but that never seems to be a problem well worth a visit

The staff can never do enough for you. Very helpful. They have a good choice of savoury and sweet dishes or snacks, whether you want healthy or naughty! There is an outdoor seating area too which, although a bit cramped is quite a relief in summer.

Popped here for a quick bite to eat and was so disappointed. The layout means the queue system is chaos...

We were here on a rainy Sunday afternoon. We queued for more than 10 minutes to order 2 bowls of soup. After this long wait we were informed as we went to order that one of the soups was no longer available....a shame that this couldn't have been communicated on the menu, it may have saved us hanging around! We decided to order anyway then waited more than 15 minutes for the food to arrive. The cafe was busy and was obviously pitifully understaffed. The one lady serving was run off her feet and doing her best and the man clearing and cleaning tables was also up against it. When the food did arrive it tasted ok but was a bit stingy in size and nothing to make us want to return. A shame really, we expected better of M&S;!

Visit here often only because I have vouchers for coffee. Complained many times about poor, slow service and even wrote to head office but to no avail. When you eventually get it, the coffee is good.

Estancia en Plymouth, pero no quería el "desayuno inglés completo se sirve en nuestro hotel", así que optamos por un café y bacon en el M&S; café. . . . Bien caliente,. lleno y sirve rápidamente.

Dirty tables and chairs, watching staff wipe tables and all mess gets transferred to chairs and floor, floor looked like people had had their food served on it. Girl cleaning up was so lethargic, pushed a broom around missing more than she swept up!

Este café grande está lleno a la hora del almuerzo, pero las cosas a lo largo de flujo muy rápidamente. Tuve un bocadillo tostado, whiich estaba bien, pero cuando me sabía Chili's mi amigo, me hubiera gustado que había elegido en su lugar. El restaurante era bastante ruidoso, pero hay una terraza al aire libre para escapar a los días más cálidos.

I always find the food slightly overpriced at m&s cafes for what it is. However this is not the staff's fault as it is all prepackaged (I know this because I have enquired before.) The staff were quick and friendly. The establishment was clean.

ok so it was busy but thats really no excuse for the treatment we got. We ordered and waited.......and waited.....and waited....only to find out it had been sat for 15 minutes waiting for someone to actually bring the food to us. The great thing about reviews is, other people will read them, and if we stop one person from going there by reading this review then im happy. Food was stone cold when we got it, i tried for 10 minutes to get the attention of a member of staff and was basically ignored. in the end we shoved the food back on the counter in front of the till and walked out. Im shocked to see marks and spencers, famous for its customer service has sunk to these dismal levels.

What a great place, the queue is well worth the food you will get. The service is efficient, prices are reasonable and the food is too notch! Well done team

We had massive jacket potatoes with loads of filings and perfectly made coffees. There was a bit of a queue but it moved along quickly enough add it was really busy. Shame staff were not more aware of child menu choices. But we got something suitable in the end. It was great the way staff helped mothers with prams and older folk with there tray everytime. Made me feel like I was in the John Lewis restaurant again.

This is always busy and service is very slow, especially if ordering a hot food item with a hot drink. Food is quite tasty though - if you can get a table without having to wait too long!

All you expect from m&s and the same as all their other cafes, so you know what you are going to get. Service is always quite slow and tables need to be cleared more quickly but enjoyed what we had.

Jacket potato and chilli. Arrived with little chilli making the potato difficult to eat as was dry. No extra butter to help it on its way.

Hard, to beat Marks and Spencer Cafes , you always receive, Quality Food ,Quality Service, that's second to none, and , sure sometimes they are overly busy ,and it takes a little longer to get served ,but that's what happens when you have a great reputation for good food,...

Poor service still abounds, chaos at the serving points, one customer whilst queuing asked one of the staff about today`s soup offering was told ask them on the till and when he eventually got there, the person who served him ask her colleague who customer had spoken too about today`s soup choice, could the lady not just be helpful in the first instance and informed the customer what soup was offer? Dirty crockery filled all tables not occupied, we purchased hot food handed it to the assistant only for him to hand back to us, told him, you need to take this to be heated, only his second day on the operation, but was operating with no supervision and we feel sorry for the staff member who allowed him to sign on with her number, any mistakes genuine or otherwise will fall in her lap. Those staff responsible for drinks preparation were entirely out of their depths, continued to make mistakes and further hold up the queue. The hot food did arrive promptly, now any sauces come in a small dish as opposed to a sachet, well yes the sauce was red, as for it being quality tomato sauce that was a different matter, very watery. Whilst eating very poor attempts were made to clear the tables of dirty crockery and discarded food, indeed here was no sense of urgency about any service aspects throughout the whole operation. The fixtures and fittings are now well passed their best and the time is long overdue for a complete makeover of this Café, the service is provide has now reached rock bottom, maybe better just to close the operation altogether, many different Managers have tried running it, the only thing they appeared to have achieved is to run in to the ground. One of worst we have been in.

The staff in this cafe are extremely hard working and always put a smile on my face. The drinks here are always amazing and the food hot and freshly cooked. The queues are often out the door but it is worth the wait and the staff are always rushing around to get them down. There is always a tall young man making coffee who a nice piece of eye candy while you wait. Would 100% recommend.

Not my words but of the guy in front of me who was also talking on his phone when he was served his coffee, now whether he was referring to his coffee or getting served at all I do not know, there were only 3 of us waiting but it took ages to buy a dubious £2 cup of coffee, What sort of coffee do you want?? straight coffee with hot milk, easy, but not so in M&S cafe. Try somewhere else where it will be better and more comfortable.

Quite a good cafe, just very slow service. Staff are very friendly and areas are always clean. Usually quite busy especially at lunch time but you don't usually have to wait too long for a table. It always seems to be the coffee machines that hold everything up. It would be better to have a separate till if you don't need a hot drink.

Good food at a reasonable price. Worth a visit for refreshments and a snack if you are in Plymouth City Centre shopping.

There is one queue whether it is for coffee or food.pretty hectic,wasn't a relaxing experience meeting a friend. Very noisy. My friends meal was wrong should of be gluten free.my soup was enjoyable. So I won't be going back there.Waiting times for lunch was a joke no organisation whatsoever. People after us got their meal before us.It seemed very stressful..did speak to a manager on the way out!!

This cafe is starting to look shabby - the sparkle has gone M&S. Worn seating and tables and dirty walls. Such a shame because the food is always tasty and very good value, although, the ice coffee was a real let down. Plastic cup with coffee poured over ice cubes - very bitter too! No effort to whizz it up or serve it with imagination. Come on M&S, you can do better!

Everytime in Plymouth its a great start in the morning and afternoon to have a great place for your coffee stops. The service is always good, and the staff are friendly also. The snacks/sandwiches/cakes, the choice is always new, and the coffees/drinks, well its good for kids and adults alike.

I am commenting solely on their afternoon tea (their lunch items are okay). No matter what place I went for afternoon tea, no one could beat M&S's fluffy scones and clotted cream. I crave their perfect clotted cream and their consistent taste time and time again. On my way to classes I would get a scone and clotted cream to go and eat it in class. Must go for delicious afternoon tea!

the whole experiance a disaster wher can you get a gluten free roll and nothin else to go with it sorry there is butter, the food hall is the same porrly stocked with a few short life products that is if you can find the sction which is tucked away somewhere

We regularly visit M&S. Staff always very pleasant and helpful. An excellent choice of drinks and snacks.

The food is good and the staff are helpful. The only thing is you have to go up and collect your hot food.

Had an experience of me spilling my coffee all over myself while having lunch here today. Every member of staff who helped me was exceptional. I didn't feel uncomfortable in any way, they helped me clean up my mess, made sure I had a replacement cup. First class Thankyou

We have visited Marks and Spencer's cafe many times over the years and it just doesn't seem to get it together at the busy times. We always have to queue at lunch times - as long as 10-15 minutes just to buy a sandwich and pot of tea. The hold up seems to be at the 2 tills where you also order and receive your hot drinks and order your food. The staff were also struggling to clear the tables quickly enough. The toasted sandwich is usually quite nice, but this time we had the assorted sandwich pack which was very average - half the sandwiches were quite nice and the other half totally boring and tasteless. With a price of just under £12 for 2 packs of sandwiches and 2 pots of tea it was not the cheapest option.

Lovely cafe serving quick bites to eat and nice meals for lunch. Coffee is the best I've ever had. Staff are lovely and do a brilliant job especially when it is busy! Lots of people moan about the long queues but it's simple, if you don't like being in the queue then go somewhere else! Will definitely return to this cafe.

This is a good place for a reasonably priced reasonably quick lunch or snack. The toasted sandwiches are excellent

A good little stop if if you need a breather I the cit centre. The cafe offers a good range of quality food and lots of healthy choices as well as the usual yummy cakes. Service takes a while but that's probably because the queue seems always never ending when I go. Staff are polite and helpful.

The drinks were average but the stand out here was the service. Shambolic rubbish. I have to question where were the managers. The two boys serving were so slow that a snail sped past me in the queue..... 10 minutes to make one drink ! At least entertainment was provided in the comments of the disgruntled customers behind me, some of whom just gave up and went somewhere better. Only for the very patient...

We eat here at least once a week. There is something here for every taste. It is a place where you can eat, read the paper and on good weather days one can sit out and enjoy some unusual views of Plymouth

Came in for a cuppa and noticed their afternoon teas. We decided to give it a go and we were not disappointed.Soft warm scones, fairy Size tarts and treats as well as four different sandwiches each. The only let down is the noise up here. It's like sitting in a tunnel

I really like the upstairs M&S cafe for a quick cuppa or a light lunch (the toasted sandwiches are delicious) but even if there are tables free there always seems to be a big queue when I go in. I don't know why they got rid of one of the tills, surely the length the queue can get to has shown it would be worth bringing the till back. I have been twice when they have to have a member of staff going up and down the queue apologising for the wait. The quality of the food and drink brings me back though as I'd much rather wait and go here than go to Starbucks or Costa for a drink. I think it's cheaper too!

We come here because you always know what you gonna get : bacon muffin, which is good, but not excellent due to too much fat in it, coffee that is about drinkable & too bitter, croissant was good. Service is always better when they are not too busy.

It is a very handy restaurant but if you go at a busy time which is a lot of the time very big queues and very noisey sometimes cant here yourself speak Other than that the food and drinks are fine just to Noisey for us.

Great spacious cafe with delicious m&s food. We had a tasty ham and pea quiche, jacket potato with cheese and tomato and basil soup. Sat outside on the terrace, on a rare sunny day. This is definitely the best city centre cafe to visit, with quality food and drinks everytime.

And in general you get it. All the food is of good quality and well presented. The restaurant is a little out the way, and not really big enough, on one side of the third floor-OK if you are already in the store. Seating can be difficult at peak times so bag a table first if possible as the queue may take a few minutes. There is a outside area for a good day but you don't get a view unless you like concrete. Main complaint is the small toilet adjacent which leaves much to be desired. Usually the girls have to queue and even the gents can be busy.

We were spending the day in Plymouth and finding ourselves in M&S around lunchtime decided to head for the cafe. It was busy but service was good. I chose a baked potato with chilli and salad and it was very good. My husband went for a sandwich selection and we had tea. It is what it is. An instore self service cafe and on the day we visited it was good.

Been to this cafe many times , but would not go again cold coffee dirty tables slow staff . There are so many good coffee shops in plymouth and this is not one of them. The cafe manger is not helpful very rude.

Almost like it was added into a side annexe without much thought or care as to practicalities or ambience. A stark narrow long room with a view over some grey concrete roof tops. Nothing to lift the spirits.

We do a lot of our shopping in Marks and Spencer and , when we are loaded up with our purchases (Hubby carries the heavy bags). we make our way to the cafe on the third floor to relax with a scone or a cake with a cup of tea or coffee. The cakes and scones are yummy and the food selection is good.The staff are always friendly and helpful, everything is very clean and we enjoy sitting out on the balcony in warm weather to escape from the crowds in the shopping areas.Toilet facilities are close by .The only problem is that the eating areas get very crowded and (although there is also a cafe on the ground floor in the Armada Centre run by Marks and Spencer that is also very good) there is need for a larger cafe upstairs.

Thought we were off to a good start when the hot food orders were being taken at the start of the queue, but witnessing the chaotic working methods deploy by the staff organizing the hot food heating it was clear things were set to go downhill fast. The queue for the drinks and to pay was very slow, again staff preparing the hot drinks were getting in each others way, and due to very noisy equipment they had trouble hearing customer orders likewise many customers could not grasp what the staff were saying. Having found a table, noted like others such as Hazel D, it had not been wiped and was sticky. Eventually the hot food order arrived and found to be cold, at this point we noted the arrival of both the Commercial Manager(foods) and the section Manager in panic mode, the former cleared a few tables, the latter when behind the counter and started preparing hot drinks, her actions made it very clear to us, the lady had little grasp of correct procedures, little wonder the staff lack clear direction in basic Health & Hygiene standards.Do take your till receipt if you order any hot food, so you can query the order should it get forgotten as was the case on the day we visited with some other customers. There a great deal of room for improvement in this operation, certainly we will not be returning anytime soon and like many others have heard all the excuses from M&S about it takes time to prepare a good coffee.

Always go to have a coffee and cake every weekend ,service is always a problem,but lately although the tables are being cleared the tables are left in a terrible state, it seems wiping the tables clean is a thing of the past.Had to ask someone to do it today but they never came, so had to do it ourselves with a few paper napkins, not what I would expect from M&S,So a bit more training would not go amiss,I think.As an ex M&S assistant I find this very hard ti take,

When ever I am shopping in plymouth I stop here for a coffee and tea cake. The only problem is the service is very slow.

liked the coffee and cakes, the coffee actually tastes of coffee not dark water served up in other places, the bright atmosphere and decor are very pleasant. When forced out to the shops by she who must be obeyed, I insist on M&S cafe.

very central was out wit the family and this included children so we needed something to cater for children and adults and somewhere fairly close to the centre- this is slap bang in the mall and there was a good lunchtime choice- good old M&S!

Maybe M & S are going through a lean time but I would have hoped they could do better than this. A very plain soulless room with a modest selection of food. I went in with my ageing mother who said it reminded her of the functional feel of the BHS cafeteria of the 1960s.

After queuing up at the service counter, staff were very apologetic over the wait. Only had sandwiches, as did my daughters and 2 young grandchildren. The selection was good, and the Christmas variety pack was excellent. Tables were always emptying so no wait for a table. Everywhere was clean, and tables were being cleared as they emptied. A good experience, as children can soon get bored, but the maps on the wall were an interesting talking point, showing where the fair trade foods/drinks came from.

Pot of tea and a big piece of Victoria sponge for under £4 in clean light easygoing surroundings. Not too busy on midweek late afternoon.

I have seen some bad reviews having just returned from Plymouth and as I cannot agree with them I decided to say a few words myself.We had been in Plymouth for a short stay and allocated one day to go shopping and M&S is one of the places we always like to visit as we often end up buying some clothes.It was lunchtime and as we were going out for an evening meal wanted something light and the M&S staff said we could try their cafe. We had noted they had a small bistro style place just outside the store but went upstairs.This is something flash and it is a large space with lots of tables and in the summer they have a lot of outside seating. This looks quite clever as they have wire caged the whole area so birds cannot fly in and join you. You do get a roof top view over some of the town.Anyway they had a reasonable choice of bites and salads. My wife had a good salad and I opted for a jacket potato and was offered a choice of fillings.We paid for our drinks and sat down placing the order card on display and very soon one of the staff delivered our food.This was up to M&S standards and did the job. If you want a better experience and choice of food then this is not the place for you.

Marks and Spencers must employ some awful management and staff for both their cafeterias ie the one in the store and the one downstairs in the mall. They are very very slow, rude and unable to take the slightest bit of criticism but yet do not mind keeping long lines of middle aged women waiting for some very bitter coffee. The tables are not cleared promptly and they happily watch customers clearing their own tables or sitting down to filthy tables because they cannot be bothered to wipe and clear them. The service as I stated is slow and yet they charge top dollar for their snacks. I do not come here often but only if Costa is full. Avoid this place expensive and poor service without a smile - PULL UP YOUR SOCKS MARKS AND SPENCERS. Your staff need to be reminded that there are lots of unemployed people in Plymouth who would value a job.

As the title states, unhygienic serving staff. As I waited an inordinate amount of time clasping a tray I watched a (middle-aged) woman put her finger in her ears at least three times, presumably to clean out ear wax!!!! She was also repeatedly scratching her head. I did not see her wash her hands before serving. I felt sick and went to the older lady who was serving by herself to get my pot of tea! Not a particularly enjoyable experience!

Best coffee in plymouth good service prompt and polite . Good selection of food good prices. Nice and clean and comfortable .

Accessible across the bridge from the upper floor of the Drake Circus shopping precinct or up through the inside of M&S just beside the furniture, household goods and nick nacks this light airy cafe is clean simple efficient and friendly but with a good mix of M&s style food and prices. Nothing flash or smart but not a bad place for a quick lunch or afternoon snack. Better than the top floor cafes at the far end of the precinct and other cafes in big shops elsewhere in the retail area.