Lord Louis in Plymouth

Would like to thank Karen at Lord Louis what a lovely waitress smile on her face and could not do enough for us during our visit x x lovely waitress x

Busy day today but Karen went above and beyond for my son-in-law’s 50th birthday celebration

Karen was extremely helpful recognising my impaired sight and assisting us

Had a few to good to go breakfasts from here. Good for the price.

Service was good didn't have to wait long for and enjoyed it

never usually write reviews, but I feel compelled to after the disappointing experience we had at this carvery. Upon arrival, we were ignored for about 10 minutes before anyone bothered to show us to a table. After that, we waited an additional 20 minutes for our food. We paid over £40 for two carveries and two drinks, which, quite frankly, was a complete waste of money. The roast dinner was the most tasteless I’ve ever had. The vegetables were not only undercooked but tasted like perfume, and they were so hard I could barely chew them. When I asked where the Yorkshire puddings were (since we paid for "the works"), the staff member’s response was simply, "Dunno, not long," which is unacceptable. That’s not how customer service should work, and it made the whole experience even worse. Overall, I am incredibly disappointed and will not be returning. P.S There is not a good variety of vegetables, just carrots and peas.

****updated review***** we thought we would give it a second chance and boy was it a 180 turnaround! The food was incredible, service was impeccable even though we came late. Well done, Lord Louis, we will be back for sure! We came for a Sunday carvery. The restaurant itself is nicely decorated and clean, the staff were ok. The food was a big letdown. The meat was quite fatty and the veg was so bland, even the cheesy leeks had no flavour. I paid £75 for 2 large carveries, 2 standard carveries and 4 drinks which I felt was overpriced for what it was

My friend and I visit the carvery on a regular basis, but today we were very disappointed that although we purchased. a small carver as we do not have big appetites . we were refused to have our carvery on a big plate which has never happened before. NEW COMPANY POLICY We do not help ourselves to enormous portions but a small plate means that the vegetables however small portions we take simply fall off the plate when eating A small portion means one meat choice and the rest is how much you can eat. We are very disappointed with this new COMPANY POLICY and feel this is short sighted and could reduce footfall

Awesome food well recommended to anybody great parking as well

staff were lovely and helpful especially karen always a smile and helpful

Lovely roast. Great service. Nothing was too much trouble. Homemade pizza was lovely too & the dessert was delicious & massive!

Very good,as always. Great food at a great price

In here for lunch and met the new ‘boss’ - such a lovely man! Also looks like he’s managing to turn this place around … food was excellent, service was good. Come and try it, you won’t be disappointed.

Lovely atmosphere very friendly and helpful staff best food I've tasted for a carvery the waitress Karen was fantastic

Karen was very helpful lovely service

Karen is a first class server and always helpful and friendly! Food is great too! We love coming back!

Slow service not enough staff went to order dessert to just wait in a queue for 20 minutes ended up walking away and keeping the money for myself, sadly becoming a normal in all restaurants, over working staff to maximise profits

I’ve been a loyal customer at Lord Louis for years, visiting weekly, and I can’t fault the carvery inside — it’s absolutely beautiful and has improved so much over the years. However, I’m really disappointed with my recent online order. I’m unwell and ordered food to avoid cooking, but items were missing, including half of the childrens meals and cauliflower cheese, and the turkey was just small, stale, old ends. To make matters worse, I was told that nothing was missing when it left, which just felt like being lied to. I emptied it infront of the driver and the conversation is saved on ring doorbell. This completely defeated the point of ordering, as I ended up having to cook for my children anyway due to their meals being missing. Speaking of which, the kids' portions when inside dining have become extraordinarily smaller lately and no longer fill my children. I believe it’s Tom, the manager, who has assured me that this will be resolved when we next come in, but that doesn’t change how frustrating this experience was, especially on a day when I really needed it to be right. I genuinely love dining in at Lord Louis, but the online ordering experience has left me really let down.

Nice and quiet at the time we went. All food was hot and available. The waitress Karen was very friendly and helpful.

New management was polite and helpful food was absolutely delicious

Karen was our server and was amazing. Couldn’t fault anything.

Staff were friendly and helpful Food was good for the price.

Karen was on her own, she was serving drinks at the bar,cleaning and replenishing tables and serving food. She was amazing out standing customer service. Food was excellent.

Excellent service with a smile and good food selection and served hot. Nice open, warm & pleasant atmosphere.

Very busy for a Monday but Karen was very welcoming and tried her best to tend to everyone during the busy times. 10/10 customer service from her☺️

We were disgusted at how the manager treated his staff, half way through the very polite chef was slicing our beef he came right up and shoved the chef out of the way and took over, the manager wasn't in the right attire to even touch the food, he never washed his hands and was in dirty jeans and shirt, he then ,proceeded to the kitchen and went nose to nose with the chef for us all to see and the poor chef done nothing wrong, the manager was rude to other staff and totally made us feel uncomfortable, the place is understaffed and with very poor management , human resources need looking into this

I came here the other night it was great food , plenty to eat and impeccable service and I would recommend this place to eat to anyone

Food was very good, staff very friendly and helpful

Keep in mind I ordered through uber eats while reading this review. Food took 2 hours to prepare (was not a large amount atall) and it was absolutely minging, not even going to feed it to the cats.

Giving 1 stars because yes there was food, yes there was technically service. Got given a coupon for my birthday for a 2 course meal for 2, booking was weird as they wanted you to select a time you would finish at. When we got their no one acknowledge us for a bit and then sort of huffed when taking us to our table and menu; was given a cut down menu which is fine but when it came to ordering was told that the menu was cut down even more. Finally ordered food and drinks, waited for over 40mins for food; meal deal food had more appeal then this. Never got our second part of the food as no one was around or even came to check on us(looked at us but kept walking even when we sort of gestured). The table next to us still hadn't gotten their food been their for over an hour. Staff seemed to be struggling with the amount of people there but wasn't overly busy. Just wasn't a pleasant experience was made to feel like a burden specially after mentioning the coupon. As parents it's very rare to get a date night and to celebrate your birthday too this was just disappointing.

Karen was a very helpful server and the food lovely well recommended 👌 🙂

Had lunch today with my grand-daughter and her partner. We had a great time and enjoyed the very much. Karen was very friendly and looked after us very well. Excellent service.

Karen was very friendly and helpful, food was great, and we were not rushed

I use to go quite often but found that a lot of item were not ready i get on busy time you have to wait for eggs,bacon ,but no coffee,bread for toast, eggs ,bacon kind of put of off going again, however my myself daughter, granddaughter, and a freind did attend Friday 7th March was very impressed that the lady karen was more than keeping thing running smoothly and was very friendly

Charlotte was extremely helpful today and the food was lovely.

Charlotte was amazing and super helpful. She took the time to talk to my nephew who was with us and made sure we had everything we needed.

Great place, yummy food... Charlotte was the best waitress! Thank you so much for making my stay enjoyable

The only thing that saved this disaster of an evening was lovely apologetic staff. Waited 40 minutes from point of order. Starters we underwhelming with very little flavour. Kids meal were ok but trying to sell battered haddock goujon when in reality they are low end fish fingers is rather cheeky. Accompanying cucumber was soggy and inedible. Chilly burger were not good! Cheap rubbery 'meat' burgers, again even the cheapest options in the freezer section are a lot better. I want to make it clear that it is not the staff fault or their competency that are being put in question here but the quality of the ingredients they are forced to work with. Shame on you Stonehouse! Shame on you managers!

Fun and good food with my friends and family, we went out for a special event and our server Charlotte was definitely a highlight of the evening, good service and a good laugh. We all left feeling very very satisfied, thank you.

Nice food and brilliant service from Charlotte

Good customer service from Charlotte

Haven't been here in a while but its the same as it's always been, absolutely brilliant carvery and atmosphere in here - the service too! Charlotte was our server and did a very good job at making me and my family feel comfortable and well looked after.

Delicious food, a nice atmosphere in and outside, and absolutely stellar reception from Charlotte! She was our server for my dad's birthday dinner and was very very helpful, polite, and fun. Very thoroughly enjoyed my time and I'll be returning for sure!

Just had a carvery, Charlotte is fantastic,she helped us above and beyond,Lord Louis needs more people like her!

Great food, lovely service, 5* to the lovely Charlotte also! Very kind ❤️

Had a very nice meal this afternoon and Charlotte was above and beyond brilliant day out. 😀

Thanks for the great service Charlotte!!!

Was served by the lovely Charlotte, she was very friendly and polite. Food was OK. Nice chilled atmosphere.

Stopped for a light lunch. Great welcome from Charlotte and quick service. Cheese and jalapeño donuts are worth a try!

Nice tasty food, Karen was very helpful & a pleasure to talk too. Only two things that could be improved, 1, when people are waiting a the counter & the kitchen staff are in the kitchen, a camera at the counter & a screen in the kitchen would help the staff see customers waiting, 2, around 5pm customers shouldn’t be waiting 10 to 15 minutes while new meats & produce are brought out, the kitchen staff know that around 5pm it gets busy, This is not a complaint against anyone at the lord louis, it’s constructive criticism that i hope will improve the service.

We arrived at 2.30 for lunch. Having paid, we waited ages for the chef to attend the carvery. No turkey was told none till 5pm. The gammon was shreds and dry as a bone was told there was enough for our meal. The only option was beef. I was given a tiny portion. The veg was dry . At this point I stopped and got my money back. It was disgusting they should not sell food of this standard. Even the carvery counter was dirty with old food everywhere. My table was filthy and had to be cleaned. I won't go there again.

Beautiful carvery, really enjoyed it. Very friendly staff. We were looked after by Karen who was a wonderful hostess. She made sure we had everything we needed and were happy. First class service from her. Thanks Karen! We left the restaurant very full and satisfied.

Friendly service fron Karen. Always welcoming

Had a lovely time. Our waitress Karen was lovely and so helpful.

Food was cold and hard no bread but Karen was brilliant thankyou Karen

Got served by Karen , lovely service peaceful atmosphere food average had no bread but Karen was lovely

Always good friendly service, very good.

Popped him for lunch with my baby and mum. Staff were all polite and friendly and our waitress, Karen was a star! Very helpful and smiley to boot :) food delicious, and everywhere was lovely and clean

Busy place with good food. There don't seem to be enough staff at peak times and they can't keep up with the number of people wanting to find a table. Fairly good value overall.

Great service by Karen 👍much appreciated

The food was absolutely amazing full of favour. The staff our very welcoming and friendly will definitely go there again very good value for money

We had a great customer experience with Karen today when ordering at the bar. She apologised for our wait and even brought our drinks to the table. It’s lovely to receive a good customer service experience. The food was also delicious! Great variety of vegetables and a choice of two meats.

Caroline was very happy and helpful. My only issue was the bread ran out so no toast 😞

Brilliant team at the Lord Louis, Karen is always so kind, welcoming and helpful. Always a pleasure to see her on a Friday morning.

Very accommodating and friendly staff, no ask was too much of a problem. They moved a table reservation location in order to provide us more space with our pram and better location to watch the children whilst collecting food.

All you can eat breakfast 😋 definitely worth trying and Karen is a always friendly and helpful

Love the breakfast buffet! Good sausages, good selection of breakfast items including fried bread (😋), and eggs are well cooked but not rubbery -you can usually find eggs that are cooked through or with a runny yolk. Mushrooms are a must for me, and here there's always lots of them, fresh mushrooms too, not tinned. All in all, good value for money. Karen always gives great, friendly service and will bend over backwards for her customers.

Great recovery and Carol was very helpful and friendly, great service.

Food is lovely, Karen was very friendly and approachable.

Thank you to Karen and rhea for the warm welcome and professional service, you always make us feel welcome.

Absolutely love this place. Always get served by Karen, who is brilliant. Their food (breakfast and roasts) never fail to disappoint.

What can I say; a perfect welcome from Gareth and an amazing lunch served by chef Tatiana. We had the carvery and with Roasted Beef and Yorkshire puddings, and all the trimmings. Lovely!! For those reading this who would like to experience this culinary delight, make sure you have not eaten breakfast as this is a big! 🤩🤩🤩

Had a lovely fresh breakfast, plenty to eat! Nice and hot. Kaz gave great service, definitely knows her job, very helpful with explaining how much we could have to eat and where to get toast and drinks. Pleasant staff, warm friendly pub xx

⭐⭐⭐⭐⭐ We had a lovely breakfast at Stonehouse Pizza & Carvery! The food was delicious and very affordable, making it a great option for a family meal. Karen and the rest of the staff were absolutely fantastic—so friendly and welcoming. Excellent service all around! We’ll definitely be coming back.

Plates hot, food cold, bacon crispy couldn’t cut it. Mushrooms white , no label on drinks so didn’t know whether hot water or coffee. Hot water for tea like warm .Staff not interested only in talking to each other. eggs you could have played tennis with so hard. Black pudding could have been used at frizbys. Very disappointed after reading good reviews since new management.

We booked a table online, when we arrived and we were told the restaurant is closed, the booking system online is not very reliable at all.

One of the best roasts I have had.

Amazing food prices good staff excellent value for money clean tidy

Food and service excellent as always- Keep up the good work Karen ⭐️

Lovely meal. Lovely service. Kind and friendly staff. Clean and tidy.

The carvery was delicious, ordering to the table was really easy and stress free. Our server, Karen, was so lovely and attentive!! the desserts were freshly made and had lots of variety. Really lovely place!

Food was really good, service was even better, Karen was super attentive and very friendly! The overall experience was fantastic.

The carvery was very good, with very tender and tasty beef and gammon. Karen was friendly and attentive, checking in on us regularly to see if we needed anything. I always fill my plate and never need to go for seconds! Great quality!

Absolutely loved my experience at the King Louis, Plympton. Brilliant service from Karen and exquisite carving by the carvery. 5*

Karen & the team were fantastic. Carvery was hot & tasty with a decent portion of chosen meat.

Went today food carvery was cold ,stingy with the meat ,had to wait ages for carrots and sweet which wasn't cooked and luke warm when it did come out ,then had to wait for cauliflower cheese which they said would take 5 minutes but took 10 minutes so we went without staff who were serving it were Impatient complained to Caroline who apologised and did offer us a drink or dessert which we declined she was very nice and did her best would not go there again .

We were served by Karen, a very friendly and helpful member of Staff .

Karen's lovely the breakfast is good too

Always a good visit and made to feel welcome, great service from Karen again. See you next time !!

Back for breakfast after quite a while. Things seemed to go downhill a bit at the Louis. New management in place & things have gone right back to where they should be. Even better than before. Everything was clean,staff very friendly especially Karen at front of house. Food was delicious. Will definitely be back.

Great breakfast good service Karen and the team are always helpful

Cheap & cheerful pub food. Meat was very disappointing which is the main part of a carvery. 5pm and no Gammon left no Beef and scraping the meat from the Turkey breast bone. What meat would you like said the server? I looked at her and said what have you got! Oh I’ll have a look in the kitchen to see. Came back instantly with a new beef. But instead of carving me a few slices of fresh beef I got all hard bits on the outside, so never ever again. Oh and I agree with previous review that veg and gravies etc should be labelled.

Served promptly and with a smile - Karen was more than helpful and extremely friendly!! Nice carvery , hot , plenty of choice and a great price . Pleasant atmosphere, relaxing and nice decor . Will recommend !!

Staff very helpful and friendly. Service very prompt. Had a vegetarian takeaway breakfast which was presented in it's on box which kept the food warm.

Food was nice but service was poor waitress unatentive didn't clear plates after starter just brought main out left starter bowls on table finished meal didn't clear plates for the deserts had to be prompted

Carvery was amazing, nice and hot. Kaz and Zee were excellent, returning very soon

My girls were delighted with a spontaneous trip to see you ☺️ Vivienne was delighted with the taste of the pizza, she unequivocally said she had never had better 😁 And for Rosalie the crispy chicken was delicious. They both love browni too ❤️ Excellent service from Thomas and Emme 😊 We would also like to thank the kitchen staff for preparing the delicious food 😊

Amazing carvery, this evening. Very friendly staff, exceptional service from zee.

Me and my husband had the valentines 3 course meal and it was very good service was good to I would definitely recommend to a friend and definitely go again

Great customer service, food arrived quickly and hot. Very reasonable prices for meals.