Marks and Spencer Cafe in Peterborough

Love brotherhoods M&S cafe brilliant coffee and brunch amazing sandwiches and cakes my favourite place for coffee in Peterborough Brilliant staff so friendly and helpful Try there bacon butty Br

I’m not sure why I keep going to this cafe, it’s so expensive and the service generally is not good, however I have noticed they are getting their act together and it seems a bit quicker to get through the til. Today however I went with my sister for a coffee and snack, we sat down and it was blowing a gale through the aircon vents, not just a little but seriously cold. Poor lady in a wheelchair kept moving to try and escape it. I did mention it to a member of staff knowing they most probably couldn’t turn it off, she said no it’s controlled by head office 🙄 somewhere else! Granted we had just had a few hot days (our summer) but today was cool. But apart from that I don’t really think the cafe is anything wonderful, it’s probably the free drink that keeps me there. Tesco at Hampton is much better value, and nice food, sorry to say.

I've been a regular for a while now but won't be going back in a hurry if at all. Waiting for 15mins only to be informed at the till, most of the food on the menu wasn't available and, if i did want any food, expect a 30mins wait. Absolutely appalled, specially bearing in mind this was 1pm.

No trays only the ones on the dirty tables still full of dirty crockery. Floor covered in food detritus, 1300 hrs only one checkout open long waits. No teaspoons had to ask and brought two wooden ones held by the bowl in his dirty hands. One person supposed to be cleaning the tables but delivering food in between without washing his hands. Chipped milk jug. Very quiet not surprisingly we won’t be back!

Very limited food choices for lunch and overpriced food and drinks. There is always a huge queue at the Brotherhood branch, staff seem to take ages to make hot drinks when it would be more efficient to have two staff operating tills and another two completing drinks orders and taking them to tables. For the small, snack style lunches they provide I feel that £8 is unacceptable. Small portions and very few choices for children. They've also recently changed their closing times, which is frustrating. The store is open until 8pm, I often used to pop in for a coffee and cake after work, but the close at 5.30pm! Very disappointing. This retail park needs somewhere decent for people to eat! M & S have an opportunity to profit from this but the current provision is really poor.

Although we enjoy our food and drink at this outlet, we find it is often understaffed and the result is the café is often not as clean and tidy as you would expect. The few staff work hard reducing the waiting time. There is often no plates and a limited amount of cakes to chose from because they have not been replenished.

Staff are nice, just not enough of them. If you want to waste time queuing then this is the place to go!

No rush by staff to get the queue moving, no staff, older lady at the till and coffee machine. 10 minute wait, no apology, think Nero will get my order next time, shame on you M&S

36 minutes ago NEW Dine in | Lunch | £20–30 Arriving for some lunch at The M&S Cafe in Brotherhood Peterborough with my husband and the queue once again is out the door. All Staff on slow mode again. Overhearing then a staff member the lady with the Red short hair to say to Customers in line waiting “We are running out of food”and to the young girl on the till. Errr not very professional that is it. Umm this is a Cafe is it not? Running out of food at 1.30pm? Lunch time! The mind beggars to belief. After standing in the queue for quite some time and customers now at this point are astounded to witness that the staff members, and at this point there are 3 behind the counter no one is serving. The young lady then walks off the others one with short red hair the other an older lady with a scrunchy in her hair just stand there talking totally ignoring the queue and Customers. HELLO!!! Then they too decided to walk off after the young girl returns to the counter. The customers at this point are fuming some walking out. Not being seen too or greeted on arrival WHATS GOING ON? Where is the manager in all this. No sense of Customer service. No tables were being cleared but staff everywhere to be seen. All to busy doing absolutely nothing!!! And that at lunch time. Overhearing Customers that was already seated and waiting for their food discussing the dysfunctional Cafe and Staff. My husband returned to the counter for some extra milk for our tea asking politely only, for the lady with the short red hair to make a huffing breathing sound at him like it’s to much trouble serving him again for then my husband to say to her “Have I upset you asking for extra milk”. What on Earth is up with the Staff at this Cafe. Rude no work ethics no manners and can not be bothered with Customers let alone do their job. Just want to say if the job is too much and you don’t like serving Customers then maybe you’re in the wrong job and time for a change. We can’t fault the food as always it’s tasty and pleasant to eat. So thumbs up for the Chefs but the Staff on the floor are appalling.

Claire Lefevre the recruitment co-ordinator from Brothethood M&S seemed inexperienced. The interview questions were inappropriate for the role. The fact that I was a mom of three and a professional accountant who simply wanted a flexible position with a reputable company was dismissed in such an inappropriate manner (discrimination). The fact that I was advised by Claire she would let me know of the outcome after a few days and not to hear anything for months was deeply disturbing. Only after I rang up to enquire for closure did I eventually receive an outcome via email. The M&S store manager Patrick validated the unprofessionalism stating Claire Lefevre had gone on holiday and that there had also been staff changes. He suggested meeting to discuss further but he never followed up. In a way if that is how they operate at that particular store I am happy to showcase my skills and capabilities in a more conducive and positive organization.

Dark and dismal with poor service. Sandwiches in cooler cabinet empty at prime lunchtime. Tables left uncleared and oh so slow. Time management sorted it out and remotivated the staff. Certainly won't be repeating the visit in a hurry.

We called in here for some breakfast whilst shopping in Queensgate, I felt I had to write a review as I was quite shocked, 2 visible people at the counter and one in the background possibly toasting items, the lack of organisation became quite funny, one lady was asking the line queuing if they’d all track and traced, never have I been anywhere recently where staff were talking down to customers asking to track and trace- this was being done by everyone or most who walked in, the lady next to me actually commented she didn’t have a phone that up to date. Please don’t get me wrong it was great that it’s being taken seriously but to actually harass people queuing ( grown adults) was a little too much, the service was so slow and disorganised I won’t be taking mum here for breakfast here again when shopping- too slow and Marks this is one part of your customer service that does need looking at.

Called in late afternoon in the Queensgate Cafe to grab a coffee and late lunch. Ordered the fishfinger sandwich which was OK but nothing exceptional and accompanied by americano coffee. Choice of savoury and sweet offerings as per other M&S cafes. Clean and tidy if a little slow on service as each drink is made individually by the server.

Marks and spencer do a lovely breakfast. A full english with a bit of everything. Or eggs with toast. I drop a star because I find it strange that they seem to run out of the full english (sausages and bacon) by 10.30 yet they have a full foodhall downstairs with fresh produce they can't go raid!

The food and drink were okay but the service could be better. The staff really ought to bring cutlery with the food rather than expecting customers to traipse across the café floor.

The cafe was very quiet and there was only one person if front of me in the queue. However that is where it all went wrong because the member of staff making the drinks was a great friend of the customer. As a result they were cuddling each other and admiring hair styles and touching hair which cannot be good for food hygiene. The drink making staff member then took the customer's drink to the table and they had a chat. In the meantime I am still waiting to be served. Eventually she decides to return but got distracted by another customer. I did not exist, by now the queue is out the door. They have forgotten who the customer is and that the staff are there to serve them. Where is management? 15 minutes after arriving I was served. It will be a long time before I come back.

Embarrassing! Very poor attitude of staff. Slow service, asked for toast was told not available as it was 11-40! Didn't realise we are still in the 1980s!!Stroppy checkout person wouldn't even enquire although manager said it was fine although it arrived after my husbands food was cold!! Shocking.

Visited this afternoon with my daughter for afternoon tea, after a very long time waiting we were told that afternoon tea was not available as the sandwiches hadn't been delivered - no apology for this or for the long wait-we could hear staff arguing loudly in the kitchen & the lady on the till was obviously bored! On top of all this the tables were not clean & the cutlery containers were filthy, not the standard or service that we expect from M&S Sort yourselves out please!

I went for afternoon tea with my mum today and the place was a disaster. Even though the queue was out the door, no extra staff were deployed to help and there was no sense of urgency. There were no sandwiches left so we had to just have cake, no one apologised for this. The young girl on the till was extremely rude and could not be bothered with anyone, tossing the saucers on the tray and grunting at us impatiently. The service was so slow and no one even apologised for the wait. Staff members were having a very noisy arguement in the kitchen about break times which could be heard guys in the queue. The tables had not been cleaned and the cutlery pots were disgusting and dirty. Will not be visiting again.

Popped in for coffee and a quick breakfast before going shopping. Ordered the Smoked Salmon and Scrambled Eggs on toast. Looked lovely in the picture. Looked nothing like it when it got to my plate. Eggs were dry and rubbery and not on the toast! (First world problem!) I asked for a couple of sausages to be on the plate as extra but the woman behind the till (who was a muppet) informed me “We don’t do that here” now that could either be because; A- she didn’t know how to put that on to the till system. B- she couldn’t figure out how to send the sausages out as an extra by adding them to the plate or C- the most likely. We had to buy a sausage bap because this makes them more money than paying for an extra to be added. The cutlery in the pots was dirty. The manager (I assume) was loud and shouting over everyone. She didn’t exactly suit the surroundings. Nice quiet little cafè, loud mouth Woman more suited to training army recruits kind of upsets the flow in the Cafè. All in all thoroughly disappointed having been to other M&S Cafè’s and been impressed. The drinks were good though so kudos for being able to pour hot water over a tea bag. Poor.

When I think of M&S, I think quality. Well not in this cafe. It does not reflect well on the M&S brand. It is average at best. My cooked breakfast was lukewarm and I am being generous with that comment. Come on M&S, you can do better.

I feel it is important to pass this negative review as I don’t feel the hygiene was up to standards on 25th July 2019 lunchtime at M&S Brotherhood cafe. The serving area for ‘help yourself’ cake station was appalling. The ‘clean’ plates on offer were full of cake crumbs and food bits. Utensils for serving cake were unacceptable and full of cake debris. No clean plates were available. The cake stands were smudged with finger prints, and full of cake debris. The serving area was a mess! It was really shocking sight and decided to only have packaged lunch items from the chiller. Please pass this on to your team! You need to be remember you are near Peterborough City Hospital and as a Chemo patient I was expecting M&S levels of standards and hoping for a nice lunch out. I was very disappointed.

The cafe needs better signage because it's location is not obvious.Friendly chatty staff, tables quickly cleared, air conditioning was a bit stuffy and we needed to move out of the cafe to cool down. Fast service. One of the better M&S; Cafes.

Had a very nice break at the Cafe, the staff very friendly and helpful, food great.It was also very comfortable and easy access for disabled scooter.

Unfortunately the staff at this cafe don’t seem to be able to be able to clear tables for customers to be able eat their food. Staff on the till are polite but you are not made to feel welcome and they continue to serve customers even when there is no where for them to sit.We had 1fruit tea and 2 ordinary teas but as the staff filled the teapots to the top the brews were very weak.On a positive note the bacon sandwich was good as was the hot cross buns

First time visiting the cafe , very busy but nice seating area looking out over the retail park.

Had a nice fish and chips here, good cup of tea, no complaints.

I waited in one queue with my sandwich and order for drinks and fed up with the long queue transferred to the second till which was shorter with just two customers waiting for their drinks. I was ignored by the staff whilst I was waiting at the till and even if this till point was out of use the staff should have informed me of the fact. I will not use this cafe again and the service and quality was much better in the Next/Costa cafe.

We visited today and both had their "Christmas dinner". Plenty of turkey slices which weren't too bad , hard Yorkshire pudding, flavourless parsnip and carrot, acceptabe roast potatoes and I even got TWO Brussels Sprouts (The wife got three ! ) Oh, and an egg cup full of Cranberry sauce. The gravy was bitter as were the stuffing balls. Slow service, a dithery waitress who placed our two CHRISTMAS DINNERS on the table - and simultaneously saying "TWO ALL DAY BREAKFASTS" !! Yes - you heard it right. Lovely refreshing apple juice, though ! Very slow service at the tills. It must be six months since we last visited but we won't be in too much of a hurry to go back.

I often have a drink or a snack here as it is so convenient after shopping and the choice is amazing. Always good value.

I'm unsure why it took so long to get a tea, a decaf americano and a regular americano given there were three staff working. I was just about to drink my decaf when a member of staff came to tell me a mistake had been made and it wasn't decaf. Another member of staff then came to give me another coffee but wasn't sure whether it was decaf - needless to say I wasn't impressed. My parents have complained before directly to the manager but he didn't seem too bothered and clearly no changes for the better have been made regarding staffing and speed of service. Next time I'll go to the Costa on the other side of the retail park. Disappointing.

Myself and my family have been coming here for years and over the past few weeks, the service has gone down considerably. This afternoon, I visited with my mother and sister, and our experience was awful. As someone who manages a team of people, it is clear that the problem relates to poor management and lack of organisation. First of all, we ordered a jacket potato, to be told after payment that they didn't have any left. We demanded a refund for this. All 3 of us had practically finished our coffees and we were still waiting for food. By this time, 40 minutes had passed. We heard customers arguing with members of staff, complaining that their orders were either wrong or that they were still waiting for something. The staff didn't seem to know who ordered what, and we even went up to the till to ask how much longer we would be waiting for a simple jacket potato. The staff member ignored my question and went off, I assume, to check on the food. At this point, a manager called Sam came in and heard us complaining and offered to get us a free drink. He sincerely apologised and our food was delivered shortly after. Thank you to him. This cafe used to be great, well organised and the old staff were brilliant. Now, the place isn't as busy, everyone seems to be waiting for ages, the staff are giving out coffees and food to the wrong tables and half the food on the menu, they don't even have.

My friend was able to enjoy a gluten free option and I love the M&S; carrot cake so we had a lovely treat late yesterday afternoon. Staff were very friendly and service was good.

I've been a big fan of M&S; Cafes for a couple of years while I've been having to follow a healthy eating plan but no longer. They had fantastic salads - I even enjoyed their warm salads in winter. Now in an extended heatwave, they have removed all their salads from their menu and tell me it's because it's their new Summer Menu! There doesn't seem to me an appropriate complaints system for their cafes online either.

A good cafe, recently extended to cope with more customers, nice range of sweet and savoury items to go with excellent coffee or tea. And if you get a window seat you can watch cars coming and going out in the hurly burly of the shopping area!

Having visited a number of times before and had a mixed experience I decided to try once more when wanting tea and cake in an informal setting. The cafe was fairly busy and staff were clearing the tables, however the one I chose, although cleared, was not clean! It could have done with a thorough wipe. It is always unclear how to proceed as no trays are on offer on entering the cafe. It was difficult to get the cake on to a plate. It seems that customers take their chosen food eg cake, toasted sandwich etc to the till. One is then give a tray and food to be heated is taken away. There was a queue as usual with one server taking moneys and the other preparing hot drinks. This takes a great deal of time, especially when the till server disappeared to do something while we queued. Staff are friendly but clearly more are needed. The cafe never feels fresh and the coffee and walnut cake, although ok, was not the lightest of sponges. Overall the cafe felt a bit scruffy and the service is very slow. There is considerable room for improvement.

Out to lunch today at M&S; cafe, very clean and all the staff seem to be happy, which is part of a good visit. We all had a jacket potato with different fillings and I can’t say anything other than it was very nice. We then had a piece of cake very good

A lovely nice quiet cafe with a good selection of cakes hot drinks and food. Clean seating area and friendly staff.

We had a lovely break here from the retail therapy - very light, airy and, if you get a window seat, a great view out over the complex (we had a beautiful sunny day so a great view)

Popped in for a coffee and toasted sandwich yesterday morning. One girl serving and making coffees. Waited too long to order. Sat and drank coffee. Waited over 15 mins for sandwich to be warmed up. Went up to the counter to be told it still wasn't ready "because the girl is cooking some full English breakfasts." Was given a full refund. I did comment that perhaps "the girl" could be given some help, and someone else could have taken 3 or 4 mins to toast my sandwich...

Honestly don’t know why I bother to come back. Always massive queues, this is not down to the volume of customers bit purely down the ridiculously slow staff. Where do M&S; find these people from? They had two speeds, dead slow and stop!

Went today with my wife and her friend to HobbyCraft, Peterbrough HobbyCraft has not got a cafeteria so this time we went to M&S; Caffe, unlike some of the previous reports we found the M&S; caffe spotless and very clean, staff very much on the ball the food was very good and delicious and fresh, nothing to complain about very good 5 star

Have been in the Reading M&S; previously and I’ve never yet had the full menu on offer. Thought I’d give them another go. We asked for jacket potatoes but they said they had run out. Can’t understand that because it wasn’t 2 or 3 in the afternoon - it was midday! I said I’d have fish & chips & was told “we’ve run out”. I asked what she had hot & was told “just soup”. Not sure why they opened really! Won’t be going back there.

I don't know what was going on in the cafe but the staff were portraying a very negative attitude and they couldn't care less. No cups, no spoons, no milk jugs and slow service.

Everytime I have visited this cafe it has been hard to find a table. The concept of the coffee shop in the store is great, but this is just too small, and cannot cope with the number of customers.

We are used to queueing here as very often busy. Queue not too bad at first but noticed the man on our till kept wandering off while serving people. I was next in line and a young girl at the coffee machine asked what hot drinks we required. and made my latte. The man on till then went off again and was behind a different counter ,using hands he'd handled cash with and was putting two scones on plates. Another lady came to the till and I told her he'd disappeared so she said he's doing an afternoon tea! She then made me another latte and he came back, no apology or explanation just began serving. He rang up our food and drink and put my sandwich onto my tray to which I told him it needed toasting. Then didn't give me a hot food number. Eventually we were able to find a table, that hadn't been cleared but sat down and enjoyed our coffee etc.

Unfortunately M&S; find it difficult to staff both check outs with 2 staff when it's busy.When you do eventually get through the check out you then find it difficult to find a clean/clear table to enjoy the delicious food and drinks that you have just purchased.If it wasn't for the assured quality of the food I sometimes wonder why I queue .

We had coffee and cake which was great. I also asked for a glass of water and the server gladly...

Esta crítica es para el Queensgate M&S.; He tenido café un par de veces en la cafetería queensgate y tengo que decir que me parece demasiado pequeña. No entiendo por qué cuando es una tienda mucho más grande, me han hecho el café realmente pequeño. Había unas cuantas personal detrás del mostrador, pero me parece que muchos cocineros eran sin duda la saciedad el caldo, dejando que la mano izquierda no sabe derecha, etc. Pedí mi café y té que estaban listos en ningun momento, y allí se quedó. . . . . Esperando mi leche., no se me ofreció crema. Cuando lo pedí, la señora derramó algo de leche en la jarra, pero sólo el minúsculo medio lleno, tuve que preguntarle para no decir más, ella por más si lo necesitas, y me pareció que sin duda no necesita más, ya que el café estaba muy fuerte (americano).

Me apetecía un café y un pastel, así que usamos el café aquí. Gran servicio, limpio como una patena, sillas cómodas, un fantástico café y aperitivos.

Buena comida y la higiene, oye m y un chef mi cafe llovizna limón poco seca esta vez, pero no importa siempre un gran servicio

You would expect M&S to have good service and be clean. A higher end brand. The walls were filthy and service whilst polite, was slow. Coffee fine. Lemon drizzle was undercooked. Bake well tart nice

Coffee was good at this in store cafe , with panoramic views of the car park ! Cakes were excellent quality , and not too expensive . Lots of choices within the coffee option - and served with a smile !

There's always good sandwiches and cakes on offer plus a limited choice of hot food. Lovely staff, good value. Usually a long queue but worth the wait.

Fine if all you want is a cuppa and a sit down, but otherwise the food is somewhat overpriced. Always seems full of silver haired shoppers, who take forever to free up tables/seats. Have unsuccessfully tried to get in here on 3 occasions now, and usually don't bother, buy a drink and sandwich downstairs and sit in the car instead, or go to McDonald's on the way home.

Enjoyed a light lunch. We both chose sandwiches which needed heating. We took our chosen drinks to our table and when our sandwiches were ready they were bought to us. Both thoroughly enjoyed. Lovely staff, prompt service, lovely and clean.

I used to think M&S served some of the best fresh coffee in town and put up with less salubrious surroundings I.e grubby tables and floors. The quality of the coffee has gone downhill weak and tasteless.

This is a reasonable cafe with good access for wheelchairs and pushchairs I found it good and clean!

We had a voucher for tea and scones so decided to use it. We went about 3pm in the afternoon so it was not really busy but tables were still clutttered and where they'd been emptied had not been wiped. The scones all looked rather dry and weren't the best we'd ever had. The tea was weak even for a weak tea drinker. Generally a mediocre experience!

Went up town with my mum and we thought we would pop in for some lunch after s busy morning shopping. Mum ordered a jacket potato with beans and I ordered the soup. We sat there for over 15 minutes before my soup arrived and then I sat there waiting for her to return with my mums order then 10 minutes later I had to go and ask and by then my soup was cold. Seeing as it's all newly done in store maybe they need to concentrate on getting better staff as 4 of them were stood out the back where the high chairs stay just chatting. Can honestly say we won't be popping in again

Went got afternoon tea for two.Found it strange that there were five sandwich portions between two and three time two kind of cakesThe teas was top notch

Shopping in M&S Peterborough and my husband and I decided to have lunch here. I was a little concerned because he doesn't eat bread or sweet things - he is so good - and I thought of sandwiches, toasties, cakes and scones. But we found that they offer salads and jacket potatoes and other hot dishes too. We both decided on jacket potatoes with chilli and ordered at the counter. No long queue and both ladies were very pleasant and helpful - thank you Vanessa and Louise. It is always good to have a bit of a welcome and even a bit of fun and banter.The jackets were delivered to our table - hot and substantial with a fair amount of salad and dressing. The chilli was lovely, maybe a little spicy for some, but we loved it.The potato was tasty and hot and the salad was fresh.A slight niggle is that butter would be nice for the potato - I pinched a couple of pats that I think were meant for scones! And a dollop of sour cream on the chilli would have finished the dish off nicely and added a touch of class.We then had coffees and the whole lot came to around £13 - not too bad for a good lunch.I found the staff to be helpful and smiley - and that is quite contrary to some of the reviews.We will visit again to try another dish on the menu.

I used to make a beeline for the M&S cafe whenever in town with my two young daughters. It had a welcoming, friendly atmosphere, great choice that was affordable for a family (lunch bags for the girls, decent selection of healthy salads and yoghurt pots etc, as well as fresh cakes and scones etc), the queues were long but it was worth it. However, now it's moved upstairs in the same building, it is just awful. There was hardly anything fresh on offer for children, the lunch bag 'system' has ended, meaning we had to spend a small fortune on separate items, all of which were very processed and unhealthy. The only 'healthy' snack item on sale (apart from fresh fruit at 50p a pop) was pre-packed and sliced fruit in a pot the size of my fist, containing about 3 grapes and 2 slices of kiwi, on sale for £2.50. No yogurt, no granola pots, no salads. Added to that, the staff were incredible miserable, rude and unhelpful, the whole place felt very dark and 'sad', and cost a fortune for the privilege. What a shame. One last thing - the lifts were out of order, meaning a number of people in wheelchairs on the floor below were unable to get to the cafe at all. Lucky them!

We visited last Friday just after 9.30am, not very busy, two Ladies behind the serving counter, took not a bit of notice of us (the customers), they just carried on having a conversation between themselves.When we did manage to give our order their conversation was still going on, we never got a smile or a word of any sort from them.While having our coffee we couldn't help but notice that they carried on were they had left off with us, it got pretty busy but we never saw any form of welcome or smile from either of them to customers.We love going into M&S Cafés normally, but never before have we seen staff so unsuitable for this type of job.

Tables are perpetually dirty and queues are always long. Good food but experience is horrible when you are always surrounded by waste which the employees seem to not see as they walk by empty handed

Been several times, it just gets worse and worse! Slowest staff, that seem so busy doing nothing! Queues are always long, last couple of visits the tills have been broken. Foods ok when you finally get it. Not what you'd expect from M&S

Lovely afternoon tea offer before Christmas! A two tier plate with sandwiches finger cut cheese and ham, beef and horseradish, salmon and cream cheese and egg mayonnaise. Freshly prepared. Two scones with jam and clotted cream although M n S scones are not my favourite too dpughy and bread like in consistency. Delightful mini mince pie, and Christmas pudding. Both very tasty. Individualot of tea. Good value though service can be slow.

Previously we gave this location 4 stars, but after today's visit we have changed our minds.The Management Team Meeting was being held in the restaurant and we had to wait almost 20 minutes to be served whilst the staff served the managers (in the smart suits and oozing attitude). In addition they were queue jumping.They missed the whole point that if it wasn't for the customer they would not have a job.If they are going to have a team meeting, have it in the canteen, not where the public are sitting. By the time our order was completed the drinks had gone cold. Several people abandoned the queue and left.

Met a friend here and seemed to queue an unacceptable length of time in a very short queue for drinks. Cakes ok but nothing special and obviously bought in. Lots of dirty tables and only a few tables in use. Not impressive but ok if you need a break from shopping.

I had a slice of uninspiring carrot cake and a gingerbread late. I could not believe that the lady cleaned around me, staring at me- it was about twenty minutes before they closed. I asked if there were newspapers and got a one word answer- no. The woman sprayed all the tables next to me, tainting my cake with the smell. How I wished I had crossed over the retail park and gone to Costa where they are friendly, have newspapers and don't assault you with spray fumes!

We were very impressed by the dishes on offer. It was nice that everything came out of the kitchen freshly prepared and was not sitting round under lights in a hot dish. Yes, there was a bit of a wait, but I'd rather that than have food that is beginning to dry up.

Why can't all M&S restaurants be as clean and efficient as this one at the Brotherhood, Peterborough?Staff can't be more obliging and helpful. Fast efficient service, tables are clean and cleared. Hot beverages and food.

Liked the Cafe and the Coffee...have a Toasted Teacake to go with it and spoil yourself, before hitting the Final Reductions bargain Rails

Great service, great quality, value for money and an excellent menu. Clean and tables cleared quickly.

This is the best jacket potato I have had and I am particular about the way it is presented. It came on an oval plate and every detail had been thought out. The good sized potato was perfectly cooked with a slightly crispy skin with two butter portions on the side of the plate, a separate bowl of cheese, a beautiful small fresh and crispy side salad with a separate small bowl of dressing. The reason I give this 5 stars is because it is one of the few places that I have ever come across that appreciates that the customer doesn't want the cheese melting whilst meal is waiting to be served or the dressing added to the salad when not everyone likes dressing. A good selection of other fillings were on offer including chilli which I was tempted by. I must add that I also had a perfect cup of decaf Cappuccino. At £6.30 for the meal and drink I would say that this is a good deal.