Manor House Hotel in Copeland

About 10 years ago when The Manor was under different management my family and I ate here, the food and service was so appalling we vowed never to eat here again. This week we had another family gathering and were told that The Manor had a different owner and that the food and service was much better. We decided to go on the 14th. Oh my goodness we couldn’t believe the warm welcome and the excellent food, they must have a five star chef. The food was cooked to perfection. We enjoyed our meal so much we returned the following evening.

What an amazing place for food and drinks and the staff are such friendly people we had rob who made us laugh the hole time and was so polite and made sure we was enjoying ourselves and couldn’t do enough for us rob is such a great asset to the team will definitely be visiting again

Horrible room…no other word for it. Room 3, so small I couldn’t open my suitcase without putting it on the bed. It was ridiculously noisy and so worn out. The bathroom was just hideous with a cut out vile flooring that was cut out in the wrong place. Shower was something from the 70’s. The toilet pipes were full of dust and grime. Lady who checked us in was less than helpful - don’t think she knew what customer relations were or even how to smile. Asked to move rooms but she was having non of it. The breakfast lady and the breakfast itself were lovely and I cannot fault them. Would I recommend or return? Absolutely not.!

Our favourite place to eat while in St Bees and surrounding area. Lovely location, friendly staff, great menu and delicious food. A nice place to relax after being out and about and breathing in all that fresh sea air!

We arrived as a party of 5 with no booking on a busy bank holiday Sunday evening. Staff rallied round to accommodate us, opening a side door to assist my elderly father who has poor mobility. We enjoyed a fabulous meal with great hospitality and service. Highly recommended. I would not hesitate to return for another delicious meal when I next visit the area.

The Manor serves excellent meals and the chef is very friendly and amendable. The pub is where we stayed and we were not disappointed with our room, plenty of hot water and a very good shower. There is plenty of hanging space and drawers. We ate there every night of our stay and the food is not the cheapest but is excellent quality. St. Bees is a good base for walking and only a few miles from Whitehaven with its usual big shops and eateries. We would return in the future and recommend this to anyone. We'll worth a visit.

Had a selection of starters “ trio of starters” and a few drinks. Staff were great and we sat outside but inside decor is quality. We sat outside and had a good few hours there and everything was spot on.

Great dog friendly pub, visited here a couple of times for drinks. Welcoming and friendly staff with great service. A mix of locals and tourists with a nice atmosphere

Stayed for two nights. Booked two rooms both well maintained and clean. Evening meal on the Friday night was enjoyable and very reasonably priced. The staff team were welcoming, friendly and very efficient. The breakfasts on both days were excellent. Would highly recommend.

Had a lovely evening meal here, the food is freshly cooked and the staff were lovely. Had a lovely atmosphere and locals seemed friendly too. Would recommend.

Was staying in Cleator for a few days but as it was my birthday my partner booked a table in the Manor thinking it would be nicer than the hotel. Big mistake. Place was heaving with noisy workmen downing pints after work and loud locals so realised this wasn't the upmarket place the name suggested. We had a dog with us and were shown to a room on our own, which was OK, but think they forgot we were there as it took ages for a woman to come and take our order. We asked for a sausage for our dog and were told we would have to buy a child's meal if we wanted one sausage - so much for being dog friendly, and not wanting to pay £9 for a sausage our dog went without. Food was disappointing- not much choice and ended up with a few tiny scampi and under cooked chips which were £16 - way too dear for what I got. Didn't bother staying for an over priced dessert which we expected to be the same poor quality and bought an ice cream from a petrol station on the way back to our hotel. Woman who took our money couldn't be bothered to crack a smile and say thanks for our custom, and we couldn't wait to get out. For anyone visiting the area, avoid The Manor as it only welcomes locals.

In summary: a poor quality experience and I wouldn’t return. Booked two nights stay here (on separate bookings) for a business trip. Called a few days before to explain the two bookings and asked for the same room. Told not possible as it was full but they would try (no problem). Got there at 9pm, asked the same question, told again full, fine bit of a shame but I accepted it. Next morning, packed up my belongings checked out first thing. When I got back to check in again, told that I’m in the same room! Ugh…..!! The room was clean. But above the bed (room 9) is an emergency exit light which illuminated the entire room all night. Not great. The shower head was broken, so it functioned like a tap. The window rattled all night until at 3am I jammed some paper in it. Evening meal was poor. Only me and another couple in the restaurant, which I guess is testament to the quality.

Looking for a base while house hunting in the area and found this hotel. Very friendly staff and excellent food. Not sure how they do it for the cost, excellent value and I will certainly go back there again for the lovely area and friendliness. Why do rooms nowadays have these bright green fire lights, luckily I had some gaffer tape!

Awesome , friendly, fun, great service, quaint warm rooms good food, pet and child friendly . Wonderful staff, Karen, June and room service lady.

I want to give this a balanced review as we visited The Manor for drinks and we throughly enjoyed it. We preordered over the phone as we were a larger table and there was a clear miscommunication. We ordered ‘Piri Piri chicken with flatbread” but we had 3 salads appear. When they arrived we mentioned that we were expecting something else but the gentleman said “I’ve only got 2 hands the rest is coming”. The food was nice but we were disappointed by the lack of willingness to even bring us a flatbread to create the meal we were expecting. The customer service lets this place down, as it was otherwise a nice meal.

Went there as I were told the food was lovely.the waitress got us seated and she was really nice..I ordered the steak burger and the wife ordered the lasagne.. The wife said the lasagne was really nice,but the burger,WOW!!!! It was like biting into a proper steak..it was the best burger I have ever had,and I have had burgers all over the place..

We arrived for our meal at the very most 6 mins early, the bar staff were really friendly but when we were advised to go into the restaurant we told the male waiter (bald headed gentleman) that we had a table for 2 booked for 8pm . He replied to us saying “well is it 8pm?” Loud enough for the whole of cumbria to hear, got sat on a table big enough for a toddler eating on their own at the very most. As a paying customer at the very least you should be spoken to with decency and respect. We left and placed a complaint which I doubt will make a difference. The one in particular gentleman in question needs a course on customer service. Absolute ****hole. We managed to get booked into the vagabond in Whitehaven last minute, staff were amazing and food top notch. If you have any respect for yourself, do not go here as he will try his best to dampen that.

Booked for a weekend break. Arrived mid afternoon Friday bar and gardens absolutely rammed with a large group of what seemed like locals who had come back for a party. They dominated the whole bar and made it an unpleasant place to sit and relax. Checked in and shown to room. We were a bit concerned that the noise would carry up to the room but it didn’t seem to - in the afternoon we had a nice walk down the beach and ate in the restaurant of the hotel. Food was ok basic pub food. I’m coeliac and they were able to cater for that ok. Unfortunately not long after we ate our meal we got a call that my son had been in a car accident and we had to leave. I explained the manager (I think he was). Who said he understood and would sort out the fact that we’d paid but not stayed. Unfortunately this never happened.

Surprisingly high quality food with added bonus of being dog friendly! A real find. The flavour and burn of both the red and green Thai curries, plus a deep and rich steak and ale pie supported by stable of traditional pub grub for daughter with scampi & fries and Teriyaki chicken bought a great holiday to a fitting and memorable end. Staff really helpful and service with a smile even when explaining the sad story of “”sausage Dave “ thanks

Made to feel unwelcome due to a miss guided local policy on social drinking for families that is at odds with the law of the land and associated responsible parenting practices.

This is not the first time I have had a poor experience here so this is not from one visit but my findings from this visit echo what happened on the other occasions. We tried to book a table for what I would consider a normal time of 7/7.30pm. In both occasions we were told we would have to come earlier. I have found it’s not because they are busy it’s just they can’t be bothered to serve food so late. So we booked a table for 6.30pm. Upon arrival the welcome is always cold and “have you booked” mentality. As soon as we were seated they wanted to take our order when we hadn’t even finished getting comfortable. We ordered. The food arrived quickly and it was decent pub food. However the serve is not good. We were looking at the dessert menu and it was taken away from us. Then at 8pm they clearly wanted us to move so when we said we wanted a dessert the waitress rolled her eyes and just said “what do you want then” with a pretty much can’t be bothered attitude. A couple of friends met us for drinks following our meal and they said when they entered they got the impression that they were putting the staff out by even ordering a drink. In summary the food is fine but the service is always terrible and I will choose other pubs in the village/surrounding area before returning here where I will hopefully seem to be less of an inconvenience.

This is a village pub, nothing special but charges gastro pub prices We sat in the grubby beer garden ordered chicken kebab and a pasta dish It was ok if it had been half the price, way overpriced for the quality of food served Not made to feel welcome either So won’t be back despite us staying in St Bees for another week

Very impressed with both staff and food. Friendly and nothing was a problem to them. Piping hot, we will be returning again during our stay, keep up the good work.

Simply - Don't bother.Bored and disinterested staff - Food very disappointing.Save your money.This pub used to be so good - Change of ownership ? Run down beer garden - grass hasn't been cut in weeks.

Staff friendly but rooms and building need updating and freshening up. Food okish. Bed not very comfy and bathrooms could do with some work!

Ten of us went for lunch here yesterday. Fairly old fashioned pub with car park and outside seating area. Most had the Sunday roast and all said it was excellent. Well prepared and presented and excellent value at £12.95. Drinks were normal price for these inflationary times and the service was both friendly and efficient. Certainly recommend it for a family lunch.

We came for a starter and a dessert for lunch. Waited 30 minutes for a soup and hummus and marinated olives with warm baked ciabatta and balsamic vinegar with olive oil. Disappointed with the second starter as the bread was cold and the balsamic vinegar didn’t come. I asked for the balsamic vinegar twice, was first given the different packets of mayonnaise and vinegar etc. asked again and was told it was at the bottom of the olive oil, it wasn’t. Didn’t ask again as I wasn’t sure if they actually knew what that was! Didn’t bother staying to have the desserts.

The most expensive pint in West Cumbria. Don't bother unless you're loaded. London prices in a local pub. Shocking

This was our first time back at The Manor, since before covid and we were looking forward to a nice lunch since we were in St Bees for the day. Our food was amazing. We had the chicken kebabs and our son had a burger. The bar was very lively with lots of people coming and going and it felt like a bit of a party atmosphere, which we liked. The staff were very professional and our food did not take long to arrive. Our lunch turned out to be even better than the last time. We did chance our luck coming back in the evening for dinner, but it was completely booked out, which wasn't a surprise, never mind! Looking forward to our next trip already.

We stayed here for one night before starting the Coast to Coast. Noisy bar didn't bother us. We dined in a spacey back room. Unbelievably dirty tables, lots of cheap cheese on the pizza. Phew. Room was clean, staff was friendly. Not too expensive.

Pub is easy to get too and you can sit outside. Small garden . Beers largers okay , real ale not so much to chose. Pub is busy Fridays and weekends. All surfaces though are very sticky and need a good clean down . Run...

Been out walking and hungry so popped in The Manor for lunch. Busy bar, looked like locals enjoying the bank holiday, and quite a few diners. The young waitress was on her own but welcomed us with a smile, was calm, friendly and professional throughout....

They say an establishment is only as clean as it's toilets. Well these smell as bad as the long drops at Glastonbury. Awful

Me and my fiancé came here for something to eat while waiting for our train to arrive. And we was pleasantly surprised by the warm welcome we got from Karen and there vegan options. Definitely highly recommend to anyone, also very decent prices for the...

We/group of 4 adults visited this pub for a meal this evening... My nephew who has a severe dairy allergy ordered a meal stating his allergy clearly ... 5 minutes into eating he began to have a severe histamine reaction .. after taking his emergency...

Looking for something to eat on a Saturday afternoon while on holiday nearby we stumbled upon The Manor. The food was excellent as was the beer garden to the rear. The sticky pork ribs were the best I've ever had, the nachos equally so. The...

Went in for a Sunday roast. The place was busy and friendly. Service good. The Sunday roast my wife and I had was the best we've had. Very generous portions at a decent price. There was a lot of veg served on a separate platter....

Overpriced , bad food, poor service. Made to feel a burden even when asking for items that should have been given to us, according to the menu description. Better food and service last year.

I don't mind paying more, if the quality is good, so I decided to visit The Manor for a meal and decided to buy a king prawn pasta with garlic and chilli sauce and garlic bread for £ 17.95. I couldn't fault the size of...

Pretty average food. Veggie choices not very good, though they tried! Beer good. Wine (white) warm and staff seemed harassed.

A boisterous bar guides you to a (slightly) quieter dining area. Staff are friendly, the food is tasty and its only a quick step or 2 from the train station.

First time in a long time I’ve been to a restaurant without any vegetarian options on the menu, I asked the waitress she went away and came back only to tell me ‘look through the menu and work out what you can eat from it,...

The night before starting the coast to coast my friends, Gresley the dog and I booked in here for tea. The staff were brillaint and couldn't do enough for us. The food was superb with huge portions for the price. I highly recommend the chilli...

Christmas lunch , waited an hour before we were served , only 3 other customers . No roasts potatoes , pigs in blankets , cranberry /bread sauce ????? Lacked ambiance (no music ,crackers ,serviettes ) The waitress was very apologetic ,we did get a 50%...

Excellent food and service. A nice little treat after a long drive. Would recommend the steak and the salmon. Nothing not to like about the place.

Had a fantastic weekend in the Manor great staff very helpful and friendlythe locals were very friendly too. The room was clean and comfortable the bed was very comfy the food was good and plenty of it will definitely stay there again. Thankyou for a...

Came here whilst on a trip around the area. We had our dog with us and luckily it's dog friendly so no problems there and there were certain areas that we were allowed to sit in. My dad got a beer which didn't seem to...

I went here on my own on my first night in St Bees. The woman behind the car wasn't very helpful at first and was a bit unwelcoming. I eventually ordered some food which was lovely, no complaints about the food that night or the...

Waited 45 min for our starter- soup and an hour for the main. Had a baby and 3 year old in our group who found the wait somewhat challenging! Food warm, plates cold and beef tough, rest of the food was good. The staff did...

We had a meal that tasted great but our plates were cold and the food Luke warm . When they asked at the end of the meal if everything was ok we both said the food was lovely but it was cold , the waitress...

We attended The Manor on Wednesday night and had the most fabulous meal. My husband had the lamb which just fell of the bone. My auntie had the prawn tagliatelle which was superb and the other two in our party had the chicken teriyaki which...

We visited for Dinner.The Staff were very helpful & friendly. The food was served promply and was excellent with good portions for all. Can recommend this Pub/Restaurant

We were visiting friends in the area so used this hotel simply as a B&B. The staff are lovely and 'human'. The manager leads the way by being approachable, hard working and really caring that the guests enjoy their stay. The staff speak highly of...

Glad we booked to eat here each evening as the menu has lots of choice & the portions are good value for money. Lovely garden at the back, as well as some people watching tables at the front. Definitely recommend

went for lunch and sat in the beer garden, good pub grub, huge portions, excellent chips, really really good burgers. Nice service. Clean loos.

Stopped over for the night , lovely clean rooms, food was spot on, nice home made meals . Really dog friendly , staff are really friendly will definitely be recommending this hotel . Good crack . Will be stopping off again for sure .

We have just had a lovely 2 night's stay in a small but lovely, clean room. The staff were all very friendly and welcoming. The Manor is in a lovely spot on the village with good parking area at the back. The breakfast was fantastic...

I was annoyed by the staff member there. The venue itself was actually nice. I was served a drink and was then abruptly told that I was not allowed to stand at the bar. That’s fine I can understand the reasoning during COVID, but there...

I visited late July 21 me my wife and son all of us chose the chicken burger meal . It can well presented other than all tree meals has dark brown fries when I asked the waiter he said he would have a word with...

Great value Good breakfast, friendly staff Room clean and smart Would recommend Evening meals good quality ( proper chips not frozen) All round nice place to stay

First time we went we only had a drink and were sat in the garden, service was a bit slow even though there was only a few inside the bar and us and another couple in the garden but the waitress said she was new...

Really nice place. Booked a table to watch the England game. Was seated and served quickly. The table service was great. Would definitely recommend 👌

I went into the Manor at lunchtime and booked a table for four for later that day at 5pm. I watched the lady behind the bar write my name on the bookings list. When we arrived at 5pm, there was no record of our booking....

We were shown to our table that was less then 1 meter away from the next table despite there being notices on the wall about keeping social distance. We placed our order for starter, main and drinks. We had to wait 25minutes for our drinks,...

Just had fish and chips and a drink. Very poor meal with chips cooked in very old oil and fish was pretty tasteless. Look elsewhere we would say!

Good Pub Grub in friendly bar. Food was decent but the staff were working their socks off & were understaffed. Tables waiting alongside us were waiting an hr to be served, we weren’t as long as that.

Wonderful hotel /pub. Very friendly staff. Very clean and covid secure. Excellent food. We'd definitely stay again. Can highly recommend. Room was clean with good facilities. Lovely old building and very pleasant garden at the back.

Visited the pub a couple of times whilst staying in St Bees. Had drinks and also Sunday lunch. The food was lush and the staff (especially Sue & John) were fabulous.

We came with our dog for a few drinks on a Sunday evening, the service was faultless and the barmaid Sue was chatty, attentive and welcoming! Would definitely return and highly recommend.

We stayed at the Manor for a week and ate in the restaurant 6 nights during our stay. The chicken supreme with mash was my favourite though the homemade steak and ale pie and the beef lasagne were also very good.

We popped in here for an early dinner. The service was friendly and good. Food was good, and well priced. Dog friendly. Would definitely visit again if in the area.

Booked for dinner before c2c walk next day. Friendly staff and well organised for distancing and hygiene. Excellent steak pie in a real shortcrust pastry. Sadly let down by both a lack of real sales and the fact all eaters seemed to be put in...

Visited for the first time today. Had the Sunday Lunch on arrival. Delicate, good portion size, excellent menu choices. Didn't wait long for food. Very clean and staff very helpful and friendly! Highly recommended!

Card only payment, signage outside. Book in advance to avoid disappointment ! . Sign of the times in Pandemic. Failed on my visit. Cash tip accepted.

Varied menu, lovely sandwiches. We had beef and horseradish with generous slice of tasty beef. Dog friendly, quick and friendly service. Good Covid arrangements

Quick service, decent food, nice place to stop off for tea in St bees at the start of the coast to coast

Just visited today (2nd sept).We popped in for lunch after a brisk / wet walk from whitehaven - didn't expect too much as just wanted a place to dry off and have a snack.However, lunch was great! Mr had the scampi whilst I had the prawn sandwich with a side of chips. Both were excellent - scampi was well cooked and sandwich was fresh and full of prawns......chips were the best we have had in a while.Staff were really friendly and helpful too :-)

Just returned home from a lovely two day stay at The Manor ..We had room 2 which was spacious ..very clean and had a very comfortable bed ..We ate all our meals in the hotel and they were all well presented..tasty and excellent value for money ..All the staff were friendly ..helpful and polite .Nothing was too much trouble ...No complaints at all ..We will be recommending The Manor to all our family and friends if they visit St Bees

We were actually staying in Whitehaven for a few days which was OK but the lunch we had at The Manor in St Bees, Gammon Steak with all the trimmings, was terrific! Thanks for taking us without a booking!

Great food and a wide selection of gins for us to try. The starter of Smoked Salmon and the Soup of the day (roasted red pepper and tomato) were both lovely and reasonably well priced.Mains of burger and steak and ale pie were both lovely! For the price the portion sizes were lovely.Great seating and decoration inside, good service and lovely food. Would definitely visit again if we were in the area

Had a lovely meal here with my mum and my two children.Staff adhered to all social distancing and thoroughly cleaned every table and the chairs after they had been used.The food was amazing, and great value for money. Will definitely visit again next time we're in St Bees

I dont know where to start....sex on a plate....cumberland sausage with mash and veg with sticky toffee pudding for desert....all fresh!!! My aunty had the strawberry cheesecake Amazing Leah

Basically, pop in for a beer after a walk and the locals treat you like one of their own.Great open fire and friendly atmosphere but the real gem is the food, we didn’t even know they were serving but we glad we realised that they were as it was brilliant.

Just had a wonderful Sunday lunch with the family. Personally I took the option of Lasagna , which was bang on for me with a good meat filling. Everyone was happy with them set meal Lunches. Only problem was the coke was a little flat on this occasion.

We went for Sunday lunch on 26 January and was looking forward to it as I had heard lots of positive things about the place. Unfortunately the positive things I had heard didn’t ring true. They ran out of beef, the children’s meal was served late (halfway through our main), mashed potatoes were lumpy and had no taste, roast potatoes were dry as were the stuffing balls and they ran out of 2 out of 3 of the deserts. After we had sat down got our own drinks from the bar we were told there was no beef and only a couple of slices of cheesecake left but there was sticky toffee pudding and apple pie. When it came to ordering desert we were told there was only apple pie left! There’s really no excuse to why their mashed potatoes were so poor. I seen a previous review from 2019 which said the same thing. How hard is it to properly mash a potato and add butter/milk/cream and a pinch of salt!To conclude, the whole experience wasn’t really good. Go Wetherspoons instead; you’ll get better quality food and a better service.

Cannot say a lot . I phoned on the 5th November asked if they were serving meal's on new year's Day . Told yes by a gentleman. So booked for 1230 on new year's Day . Arrived to be told there were no meal's that day. I even checked my phone to make sure I phoned the right place

The manor is a nice local pub/restaurant used by the local population. Varied menu of typical english food. Very close to the train station and several Bed and Breakfasts. Nice selection of domestic english beers

Been there Saturday night out with friends. Very rude black hair girl was behind the bar. Her level of ignorance and bad customer service is appealing. How people like her are even working behind the bar ?

Evening meal with our Grandaughter. She'd lived in St Bees so she knew it would be good very true. Quick service but not rushed lovely well cooked and presented food

We called here for lunch and were very impressed. We were able to take the dogs in. The place was very welcoming with friendly staff. There was a special lunch menu at a very good price. All three meals were delicious. Highly recommended.

We have eaten at the Manor several times whilst traveling through St. Bees and have never been disappointed. All the meals are cooked on premise and served fresh by an attentive wait staff, We highly recommend stoping by and enjoying the village pub atmosphere where the food and service is excellent.

A lovely meal in nice surroundings, a birthday treat for my brother in law, he enjoyed his steak and trimmings, we can recommend the steak pie and the seafood risotto also finished off with a good coffee

After a stop off at the wonderful town of St Bees we decided to go for a bite to eat in this lovely place .

We had a lovely night at the Manor before we began the Coast to Coast in early June. The accommodation & the restaurant were great & the staff were very friendly.We were made to feel very welcome.

Visited here at the start of August for my son & his friend to start the coast to coast walk, we arrived late Sunday evening and the staff were so accommodating, fitting us in for some excellent food & provide a home in their fridge for my many sandwiches for the walk the following day. The rooms are clean very well equipped & comfy beds. Again the following morning the staff couldn’t do more to help providing an early breakfast for the boys starting the coast to coast with expert advice from the owner on routes plus bottles filled with cold water & the sandwiches ready to keep the boys fuelled. I wouldn’t hesitate in recommending the Inn, wonderful helpful staff in a fab setting.

Were there on a Saturday lunchtime . Service excellent , menu choice excellent for a lunch menu .Would recommend

Stayed at the Manor for one night before our Coast to Coast trip. Very friendly staff but rooms are tired and need an upgrade. Would probably try somewhere else if we went to St Bees again.

Staying in a local air b&b.; Owner kindly pre-booked us into the Manor,as it is always busy at weekends.upon arrival,place was lively & had a cheerful atmosphere. Thankfully the restaurant was quieter.An excellent choice,food was lovely,fresh & tasty. Efficient service by all the waitresses,who were helpful,polite & pleasant. So much so,we returned another night. Happy to recommend.

Called in for a quick meal prior to catching a train, thus in something of a hurry. Andrew and Sam could not have been more helpful or obliging. What wonderful service and professionalism they gave us in serving excellent food. Well done The Manor.

I have stayed here a couple of times and the staff are lovely nice atmosphere and a comfortable stay. However when myself or friends have went to leave the car park the owner drives in your way and glared at you like you shouldn’t park there. It’s so rude and uncalled for it isn’t that when he is taking mine and my friends money. I don’t think I would stay again through this nor when I visit go to the pub for food or drink - this is no reflection of the staff just him.