Mamounia Lounge Mayfair in City of London, Westminster

We stayed in London and discovered this wonderful place with a very warm welcome. We thank Houssein, Karim, Lara and Alaa for their professionalism and kindness. Wishing you good luck!

Tried the shisha one of the best around

Had a lovely time at Mamounia Lounge. We made a last minute reservation on a night when they were preparing for a party upstairs, so despite being distracted by that they gave us full attention and were very welcoming. We requested a high chair, which it turned out they didn’t have, but they went above and beyond to find one by going to various neighbouring restaurants. The food was exceptional. Everything we ordered was excellent, tasted great, and was well presented. We had the Bamieh and Lamb Shawarma mains, and our toddler had the hummus chicken shawarma meze (because she loves hummus) The staff were so friendly and polite. Especially our waitress Gabriella. They were playing peekaboo with our baby girl while we weren’t looking, and just being wonderful hosts - even despite all the busy preparation for the event upstairs. I couldn’t recommend Mamounia Lounge highly enough. We had a wonderful time and was a real highlight of our weekend.

The place has a nice atmosphere, but the service, prices and mob style are good

We hosted a Corporate Christmas Party in the downstairs section of the restaurant for over 100 people. The food was delicious, plentiful and served hot. The staff were very capable with handling a large number of people and efficient at clearing away empty glasses / plates. Nothing was too much for them to handle. The event went smoothly and was enjoyed by all.

I thank sister Lara for the good service and I advise you on the restaurant. It is very delicious and the service is very excellent 👍👍

"Great hospitality, friendly staff & attention to detail. Gabi & Samah was serving the food and drinks & Khalid, Karim & Alaa were the shisha boys amazing shisha… well done & see you soon again.

Worst experience ever. Their customer service is terrible. Rude waiter. The shisha isn’t even that good.

It is not worth the experience and the prices are very high and they charge a mandatory fee of 5 pounds other than the order. I wish the orders were worth it but unfortunately it is just exploitation.

Moins classe que l’ancien restaurant situé à proximité de Harrods Fauteuils troués Toilettes femmes d’une propreté très relative Les plats sont assez copieux mais d’une qualité médiocre Heureusement les serveurs et serveuses sont très agréables et sympathiques Malgré tout je ne recommande pas cet établissement et personnellement je n’y retournerai pas Le prix est exorbitant par rapport au cadre et à la qualité des plats servis

Amazing drinks and very lovely nice staff. Thank you Gabriela ♥️♥️♥️♥️♥️♥️

Best place to hangout with friends

We visited this place with some friends on their birthday and thought it would be an intimate place to celebrate but boy was I wrong. A Shameless waitress named Shamaa the rudest female employee who has no customer service or communication skills and had an angry face on her and an attitude towards customers, totally unwelcoming. Looks at customers and insults and laughs by speaking to her colleagues poor service and tasteless and expensive food, poor quality Sheesha, go to Baku also known as B Bistro which is only a few streets down is so much better and spaced out with polite employees, the worst experience, wont be visiting here again. PLEASE DONT WASTE YOUR MONEY HERE, SERVICE CHARGE, COVER CHARGE AND PLENTY OF TASTELESS FOOD AND RUDENESS, PLEASE STAY AWAY

Minimum spend £100 per person society said that.

The restaurant is very bad and the treatment is not good. Very little food. The restaurant is very expensive and it takes time to serve the food

A deception and an unexpected disappointment Frankly, we expected better from the presenter The service is very bad We are 4 people and we ordered very small orders, not exceeding 300 riyals We were surprised by 800 riyals Not slow service And the small amount of food To the extent of the kebab, it is shaped like a sleeve An experience that I do not recommend at all

Nice place, we called in for a lunchtime drink prior to our journey home. Coffee was good, staff friendly & very helpful.

The place is not suitable for respectable people and the staff does not respect customers and goes beyond their role based on relationships, especially the employee Khaled

Buon cibo che ci è stato consigliato da Gabriella persona molto disponibile e che parlava la nostra lingua. lo consiglio

Came for my partner’s birthday and the food and service was 10/10! They really went the extra mile in making it special for her and it was hugely appreciated. Food was of top quality and good portion size. Thank you to Gabrielle and the lady who was our waitress from Columbia (can’t remember the name!)

Ambience marked down by the overly dark lighting and your toilet facilities leave a lot to be desired - quite unclean looking and also only - person use…

Highly recommended. Lara provided really good service

Thanks Gabriela for the great service, sure we will visit again.

Very nice restaurant. The food was exceptional and the service was very lovely. Lara made us feel very welcomed and made sure we have everything we need. 😊

Food was very good Service was great.Thank you for all your hospitality

Houssein and Alaa were great and made our first visit amazing. We highly recommend this spot if you’re in the mood for a chill vibe and excellent food.

Worst restaurant in London for sure !Over priced for minuscule servings !Waiters don’t even know that starters are brought before the main course! When we pointed it out, said we should have told them we needed the starters first !! The bread served with the minuscule portion of starters is not even enough for two people! All previous reviews of this restaurant are definitely false. Wish we hadn’t followed them . The waitress had the same reply for every request:’ no we don’t do this’ , even for simply asking for the orange slices to be replaced with salad leaves . One of the waiters even said ‘ in Arab restaurants we serve everything together’ !! Don’t waste your money on this dim (in every aspect) restaurant! Wonder how it’s surviving in such an expensive location?!

Best service from lovely Gabriella , definitely we come back!

Fuimos allí el viernes 9 por la noche: 00 . Fuera para Sheesha y bebidas. El extracto ventilador estaba arrojando aire aceitoso y carbón barbacoa en nosotros debido a algún fallo que seguían diciendo g 2 minutos cocina está cerrando. Tomó nuestro pedido que era un té negro Sheesha con menta y doble expresso. Sheesha estaba terriblemente hecho Tuve que pedir 10 veces o más para que lo ordenaran, pero aún así no funcionó correctamente pagó 100 libras por mala Sheesha , 1 té y exprsso . Nunca volver y no recomiendo

Shisha is good but very expensive 60£ for one beverages expensive to

Good staff, good shisha, horrible music

Their treatment is very bad, there is no privacy, and it is very crowded The table is shared and someone sits with you, whether one is sober or drunk, you and your luck

The treatment is very bad I'm coming to smoke with my money. I didn't come to smoke for free so he can play on me

Bad treatment of the people they know

Visited Mamounia Lounge yesterday and was thoroughly disappointed. Upon arrival, we were informed of some bizarre and unprofessional rules regarding sharing tables. They even mentioned they might ask us to change our table during our meal, which we found incredibly rude. This kind of treatment is unacceptable, so we decided not to dine there. With so many other great options in the area, I would suggest avoiding this place. Not recommended at all.

We only walked on the street, we didn't try it😊

The worse place I have ever go to, specially the outside the staff does not respect the customer, the charge for the Shish £60 and for the seat £5 plus you can only seat for 1 hour and rudely ask you to leave before you finish your food and your drink, so embarrassing I will never come back

I never liked the place and will never go back again.. Tables are shared with other people. Whoever I asked would say this is the restaurant’s system!! The shisha, that is, all of it is charcoal and smoke. Their food is less than normal

Outdoor seating area very cramped. Shisha hardly had any Flavour. Got charged £15 for sitting outside as well as a £10 service fee. Very poor. Would not recommend.

Unfriendly staff, cares only about money

Mashallah, the food is clean and delicious Cheese samosa And hot potato And the shawarma is sweet, it doesn't contain any exhale The original Lebanese fattoush with molasses is very delicious On top of that, they have good morals

The place is quite good, but I was with my kids and the smell of shisha was coming inside the restaurant which makes unpleasant. The food was good but it’s very very expensive compared to other restaurants.

A very stylish Lebanese restaurant. I already love Lebanese cuisine, and this restaurant offers an above-average example of it. I especially recommend their mezze and kibbeh.

Love the shisha and sitting there outside at a specific time is really nice.

Very poor service specially the egyptian guy , never recommend

We booked Mamounia Lounge’s private space for our sister’s 40th birthday and we were absolutely blown away by the service, the food and the ambience. A big thank you to all the staff - especially Gabriella - for making my sister’s 40th birthday so special. No ask was too much - Gabriella deserves a pay rise!! She has a great eye for detail and you can tell she knows what it takes to pull off a successful event with her eyes closed. She took the time to lend a hand while we were setting up the space and made sure she checked in regularly to see if we needed anything. Gabriella and every other single member of staff we came across went above and beyond for us, which we so appreciated. The food was absolutely incredible - shout out to the Chef! - our guests were so impressed by it all. The starters arrived on beautiful platters - mains were delicious and plentiful and there was barely room for dessert!! We truly couldn’t fault any part of our experience at Mamounia Lounge. If you’re looking for a space to simply dine, celebrate a special occasion or something else - look no further!

El nombre me recordó a la vieja canción de Paul McCartney/Wings de los 70, aunque podría estar escrito de otra manera. Cantará sus alabanzas de todos modos como tenía delicioso arroz y plato de guiso aquí y Baklawa para después! Fue un buen día soleado en Mayfair con un servicio fantástico y amable, que ayudó a mi estado de ánimo!

Gabriela was so attentive. Really helpful and friendly. The food was lovely especially the lamb shoulder and potatoes. I would recommend the sharing platter and some cocktails. Next time I will try the shisha

Best recommendation from Gabriela 💯💯

A very, very ordinary restaurant with tired food

It was wonderful food and service specially with Gabriela thank you so much will come again ☺️

The food was mediocre at best. Then a mouse ran out while we were eating. It was so disgusting I couldn’t believe it. People are eating with mice running around. Never again people! It should be closed down.

Some of the food was alright but the fries were soggy and disgusting, £700 for a bottle of vodka that costs £10 in Lidl. The waiter was making up rules and prices for shisha. Paid £400 for starters and water

Food was great. Nice relaxed atmosphere. Waiter Gabriela was very profesional and polite. Great experience, would go again.

Gabriela was outstanding with her service making us feel so welcome . We will definitely come back.

Enjoy a shisha and tea, wrap your head in the artistic atmosphere and enjoy

Turns into a sheesha lounge after hours... Food is nice for iftar in Ramadan. But not impressed with the huge bar serving alcohol.

Received the wrong food, after asking because we didn’t end up finishing it as it was the wrong food and quite bland.. we were hoping for some sort of gesture as an apology. There was no note pad to make note of the order hence why we believe the order was wrong. There’s a sit down fee of £5 per person on top of the shisha price and funny thing is you don’t get your own table! You have to share your table with others! Was quite ridiculous. So we left from the shisha place to go to another lounge after the dinner. Was awful to be fair and would never go back. Don’t go out of your way to go there ever.

Not at all what was expected, Secret London suggested a bougie and luxe dining experience. Service was hap hazard, ambience poor. Food was OK but only tried sharing platter. Baklawa was a damp syrup sponge and a hard pastry. Would not go again, disappointed

As an arab the food is good shisha amazing

Fantastisk god mat og veldig hyggelig service! En strålende opplevelse, som anbefales på det sterkeste. Vi spiste mezze, som kokken satte for oss - Et godt valg; godt med mat for £20. Vi kom over dette stedet helt tilfeldig, som ligger i et koselig arabisk område. Vi ankom rundt kl 19.30, utrolig nok flere ledige bord. Flotte lokaler og behagelig nivå på musikken - Jeg og min voksne datter fikk virkelig tid og ro til et herlig måltid og en god prat😊 OBS - Står at det er magedanser der, men det er slutt på det. Spilte ingen rolle for oss, da

Thanks to Gabriela, my visit here was more than pleasant. Great location, very tasty food and the personel is very kind. Will gladly return everytine ill have the chance

Great location to have a nice dinner with your friends. Everything we ordered was delicious. Best shisha and we have to thank Gabriela for best services

I celebrated my 40th birthday here, the owner or manager was really direct and helpful, was good at organising the set menus, the lady we had on the night who was in charge was really good help Gabriel, I think for her to manage that amount of people which was 43 she done a good job I would like to give this feedback thou being as thou I was the birthday man my food was one of the last to come out and the sides should have arrived with the mains, I think knowing we had 43 people I could only imagine how hard it might be in the kitchen, but the food should have arrived around the same time for everyone, some peoples food was either too cold or was brought out to late, the desserts wasn’t brought out in time either I think we had a booking for 8pm and out starters came out probably 45 minutes later, which was disappointing but one thing I can say the food was really and n very very very filling, I would have another bday here again but would give them more guidance because the food and cocktails are really nice , really good customer service and Gabriel was always there, but when it comes to the ending before people leave after they have eaten their main, they should start taking peoples payments. But really good venue

The pics are a bit misleading as they just show the downstairs restaurant which is not always open.

Food here is an absolute gold. Delicious, delightful, fresh!!!

The shisha is very bad and it’s 60 pound😂 for nothing even it makes you sick. no one cares.

Unfortunately, the cheapest shisha I have ever tasted in London is very expensive, and it is not sweet, and the people who serve the hookah are very provocative. Their style tells you to get up, okay, from the beginning, I am the one who entered, and he says five pounds for the right of the seat, why do you get me? Otherwise, the shisha has no flavor, otherwise what?

Houssein and khalid and khadija , nadir and mohammed the best 100/1000 THE BEST

Best Shisha Lounge,Restaurant & Bar in London

Worst service, food & shisha ever. The drinks were terrible taste like water. They took GBP 5 for the setting each GBP 50 charge minimum each and they took our shisha from our hand literally like its free. Alaa the Shisha guy has the worst attitude. I told them that i will put a bad review here and they say it’s fine it will not effect us anyway. Before you come here you should consider where you spent your money & time.

To celebrate my 22nd birthday, I gathered some friends from outside London. Following a friend's recommendation, I booked a Luxury Uber to Mamounia Lounge in Mayfair. We aimed to enjoy quality shisha and fantastic cocktails. However, to our surprise, the shisha's quality fell short; even a disposable vape had more flavor than the £60 Savacco Shisha we ordered. On the brighter side, the cocktails and food we ordered were highlights and didn't disappoint. It was frustrating to pay £60 for what felt like 'dead shisha' when I could have enjoyed better-flavored shisha locally in West Kensington for £35 (Premium Flavor). While the venue offers excellent vibes, drinks, and food, I'd caution against the shisha. It isn't worth the £50-£60; you'd find better quality elsewhere. Therefore, despite my initial excitement about trying it out, I can only rate this venue three stars. Regrettably, we won't be returning.

Very bad service they kicked us out after just sitting there for an hour and they charged us 15£ for service fee! What service? Staff is very rude. Will definitely not visit again even if it’s for free.

للأسف تعامل سيئ جدآ وخصوص المدير من جزيرة مريشوس وأنصح عدم الذهاب له

مقهى جميل ورايق مقابل السفارة السعودية 😇دام عزك ياوطن 🇸🇦

The ambience was lacking, it was dark but not cosy, felt a little seedy! Food was very average and some felt like it had been warmed up. The mixed vegetables were simply frozen vegetables, we expected fresh seasonal vegetables, not hard to get these days! We thought the menu was expensive for what we got maybe because it’s in Mayfair. Portions were on the small size and nothing exciting, quite bland. I will not be going back again, I think the rating for this on this App is very inaccurate.

Great shisha, Fantastic food big procaines & the bread is in house baked. The music was wonderful. The staff are all friendly and happy to service you.

Great food, lovely staff. I will definitely be returning!

وسؤالي هو هل هناك تمييز بين العملاء؟؟؟؟!!!!!! وهل تنطبق سياسة المطعم على الجميع؟؟؟!!!!!!

Ich war vor ein paar Wochen hier. perfekt Super Service Kellner Mark ist einfach schlau alles ist wahnsinnig lecker Super super

Nice place but over priced sisha

Gabriella is amazing. Food is amazing. Very nice place. I don’t rely on replies, but believe me you wanna go there.

Food was good and nice shisha. The staff were great. They offered blankets for outside tables. I would definitely come again.

Service is too much poor. Extremely rude manager and staff.

Food quality is excellent, taste is delicious.

Thanks a lot it was a good night there The service was amazing by Gabriella

Overall experience was great. Held a birthday celebration for a 40th in Mamounia Lounge personal Fucntion room. All my requests leading up to the event were supported and catered for with no issues. Gabriela was amazing with communication amd made sure enough staff was available to support the total booking numbers allowing service to be second to none. I thing I will highlight is that the kitchen staff need to be clear of instruction before taking taking actions. I informed that the birthday cake will only be presented and not cut. As a result of this Gabriela gave clear instruction and to keep the cake box, bit they threw it away.😔 Just 2mins of clear listening or re-checking the request could have prevented 15mins running around time trying to allocate a new box to put a whole cake into. However, staff are very polite and very accommodating. Thank-you Mamounia Lounge for making my uncle's birthday celebration a memorable one. 😊

Hands down best place, big shout out to veton for taking care of us

Great place in the middle of Mayfair.

على كثر دخولي لاونجات بأنحاء العالم ماشفت اسوء من خدمة هاللاونج يقولك ساعه وتقوم !!! حتى الجمر مايبي يغيره لك وحصل موقف بجنبي عائله كويتيه من شخصين قومهم عشان يجلس اصحابه ! اتمنى يكون فيه احترام اكثر لزوارهم مع العلم انها اخر مره اجيهم.. واتمنى من اي شخص يقراء كلامي انه مايزورهم ..

First time at this place, I must add that the service is fantastic. The whole team is very polite and very welcoming, they offered us blankets which was perfect for the cold weather outside. Shisha was TOP and food DELICIOUS.

The whole tram is wonderful, the lovely Khadija who served us morrocan tea today, and everyone from shisha team, number 1

يرجى الحذر من هؤلاء المجرمين.. ستجد مبالغ مضاعفة في الفاتورة وأسعار مبالغ فيها ويحسبون الجلسات الخارجية بالنفر والساعة.. المطاعم والشيشة غيرها كثير في لندن..

Found via The Fork. A big waste of time and money, £80 spend for 2 people. The waitress at the end spoilt our visit, she was extremely rude when I had asked to remove the service charge. £8 service charge for nothing special, I refused to pay it. More importantly, the food was average for the location and price. I’ll never be returning. The waitress left a sour taste with her attitude. Did not even smile when we said goodbye at the end.

Amazed by the customer service from all of the staff, including the bartender last night. Delicious food, lovely atmosphere. We will definitely be back. Thank you for a lovely dinner experience.

Amazed by the customer service from all of the staff, including the bartender last night. Delicious food, lovely atmosphere. We will definitely be back. Thank you for a lovely dinner experience.

Looked a bit like a nightclub and the music was a bit loud but, on request, they very kindly turned it down so we could catch up with our friends. We love Lebanese cuisine and this didn't disappoint. In fact, if i could give 4.5 stars for food, I probably would. Excellent and efficient service, and with their OT special offer, excellent value

Small area outdoors for hookah. There is a 1 hour limit to smoking and 5 pound pp cover charge on top of the 50 pounds for 1 hour of hookah. We went in spoke with the hostess and we’re instructed to sit down at the bar. We bought drinks and we’re kept waiting for 45 minutes. During this time I had asked 3 times how long our wait would be because we did not want to wait. Unfortunately we were never given a time frame. On top of this the staff are rude. The speak in their own language and ignore customers. They also curse. Not as high end as this place is touted to be.

Amazing food and atmosphere. Gabriella top service !!!

Fantastic service, delicious arayes and good clean shisha, people like Gabriella, Rames , Allah and the rest of the team will recognize a regular and ensure you feel welcome as often as you come