Machiya in City of London, Westminster

Fantastic food perfectly cooked with great service. Throughly recommended

I will start by saying that this is extremely well priced given its prime location in central London. The food was good but not mind blowing; the pork belly was very fatty, and the broccoli was nothing special; the fried chicken was good, and I’d recommend the miso aubergine. Service was good but quite slow, this is more a place for a long dinner versus a quick dining option. Atmosphere would’ve been nice except for the DELIVEROO and Uber eats drivers turning up every 2 minutes which wasn’t ideal

Came here for "Tonkatsu Pork" and it was great. The taste took me back to Japan. They also have Draught Kirin Beer as well 🍻 The "Pork Katsudon" was very nice with a sheet of thin Japanese egg omelette on top. Very filling . The staff were all very nice and felt very welcomed. For the weekends dinner reservations are recommended. Would come back again! I came here looking for pork cutlet. At the first bite, I felt like I was back in Japan. The egg on top of the katsudon tastes just like I imagined, so I highly recommend it. The eggplant dengaku was also delicious with a strong miso flavor and eggplant flavor. Reservations are recommended on weekend nights. I'll come back later!!

Echoing a few others, the food unfortunately missed the mark, and the staff were rather rude.

Lovely food, drinks, and staff 😊

The food is excellent! As a tourist I often found my phone battery about to drain at dinner time. I have been to several restaurants asking if they can help me recharge the phone during the dinner - I have my charging cable with me. But surprisingly this simple request always get turned down. I was given the reason like, we cannot touch customer’s phone, etc. Not sure if there is any rule on this. Long story short, when the waiter help me to charge my phone here. He looks like a saint to me. I walk in with an empty stomach, a dying cellphone. Walking out with a full stomach and a half charged phone and a WARMING HEART. BTW, their Wagyu chatsu is a must try!

lovely place, comfy interiors and quite authentic too! Polite and nice staff :)))

The oyakodon was excellent - consistency of the eggs stood out because it’s perfect and not overcooked. Flavourful bowl, not to be missed.

Everything was great, the waitress was very nice and the food was very good, I can only recommend it

Super nice, pleasant, and the food is incredible, frankly very good place I highly recommend!

Great quiet and slightly hidden spot near a very busy area

Rude waiter, I was sat down on the bar area and had to leave early because they started blending ice for cocktails. I literally had a waiter blending ice in front of me (making me deaf!) while I was trying to enjoy my food. Waiters noticed I was getting annoyed but kept on blending ice. Nice food but poor experience for a £40 Brunch.

Great and delicious food. Very good service. Would definitely come back.

Food was absolutely delicious! Comfort food and a hug for inside after a long day. Yuri was absolutely lovely as well!

The taste wasn't all that great, but overall it was okay. It tastes even more delicious thanks to the kind owner.

A Small Japanese restaurant, very friendly Japanese people, Amazing food👍👍👍

Good service with friendly staffs

I've been here twice, and the food is delicious and the staff are very kind and welcoming. This is the store you want to come to when you miss Japan and its taste!

Great staff, great food Thank you 😊

Extremely tasty food, polite and friendly staff. Very quick food and easy to check out. A great experience.

Ordered a beef brisket and chicken katsudon. Both were fine but nothing to write home about and won’t be ordering them again. I would prefer the sliced beef (which was available in previous iterations of the menu) rather than beef brisket but I guess this is personal preference. The sauce of the chicken katsudon was pretty heavy. Quite salty and strong - fine for those with that palette - but definitely not the traditional Japanese taste (or to my taste). The most disappointing dish was the chicken katsu curry. The rice used was not Japanese sushi rice but more the standard long grain rice. It’s not obligatory to have sushi rice I guess but I would have expected a better quality of rice at this standard / price range of restaurant. The curry was tasteless (very watery) and the chicken tasted like it was just cooked from frozen and fried directly in the katsu crumbs. Overall I think the quality of ingredients used was very poor rather than the actual cooking. The prices are on the mid to pricey end. It’s one of those places where if you had a great meal you would say that was good and it was worth the price but if it was bad then you will never go back again as it was not worth it. There was hardly any service because you order and pay by scanning the QR code. Our QR code didn’t work and we reported this to the waitress. She indicated she would fix it and she assumed that she did fix it but it still wouldn’t work. We would have appreciated a confirmation from her that she was under the impression that it was fixed so we could tell her immediately that it wasn’t. We waited a while longer before reaching out and I also did an iPhone reaet lol. Anyway just shows the tech is not great. We heard another table also had an issue with the QR code ordering. It seems the restaurant needs to release the table so that table can actually view the menu and order but the releasing process is manual (and in this case doesn’t work) and not automatic. Bit odd and wasn’t a great start. Makes you question why we are paying the 10% service charge if the service was to just give us some tap water, bring us our dishes. and address unsuccessfully the QR code issue. I also wasn’t too pleased when there was the additional tip option on paying the bill. Not sure if they are under different management from the last time I visited. I see the restaurant has some solid reviews so hopefully my experience was just a one off.

I had a sensational meal at Machiya that was made even more special by the amazing service! Thank you!

Amazing food and service. Would highly recommend

Very affordable Japanese restaurant in the centre of London. I did not take a picture of my own food as I was too hungry to think about it lol. (My husband luckily took a picture though of his) Also, the method of payment makes it super easy in groups!!

There's no point in coming to London if you don't come here. This is a store that is worth coming to, just like the capital of London. My brain was shaking

This was an experience that made me really question Google reviews. This restaurant is not a 4.6. The seafood is of a shockingly low farmed standard. My wife got the salmon bowl. We’d never seen so much inedible fat on salmon, and it wasn’t cooked properly. When we questioned the waiter, we were told it was correct despite having some pieces cooked thru and some pieces inedible. They did take the inspected pieces and put them in the oven to return to her though. They were still inedible. I got the “king prawn” bowl. Neither of us could finish our dishes. The seafood was not nice at all and there was way too much sauce used for the bowls. The karaage was nicely fried and juicy but SUPER salty. It was a massive let down overall. A one and done visit for me. I gave 2 stars because the service wasn’t bad. The waitress was nice.

delicious curry chicken as well as the noodles have 1000% advice from adorable staff😍

Great immersion in Japanese cuisine, the dishes are really very good and the staff are friendly (special mention to the waitress).

Good food, the waiter was very nice

Loved Machiya in Piccadilly Circus! Must-tries: * Niku Udon * Kara Age * Agedashi Tofu * Udon Noodles * Iced Jasmine Lemonade Food was light, authentic, and beautifully presented. Relaxing vibes and clean toilets. Highly recommend! I'll be back.

Small restaurant just off Haymarket, restaurant was pleasant and the service was prompt. We stopped for lunch and only had one course each and food was mainly tasty and all freshly cooked although one dish was a bit plain and lacked enough flavour. Prices were £15 to £25 per dish and circa £5 a drink.

The price and taste were very good and I was satisfied. In addition, the customer service was good and the space was comfortable.

Food amazing, staff lovely, highly recommend

What a wonderful dining experience. The staff were attentive and friendly and fun, the food was excellent and reasonably priced.

delicious, exciting, and a lovely atmosphere. beautiful date night.

Really fantastic food, very glad we stumbled upon this place!

Food was delicious and very well balanced, the staff were very helpful and polite, would highly recommend this place to anyone

The best Japanese restaurant in London

Excellent food and staff. They were all very friendly and attentive. I particularly enjoyed the teriyaki salmon. The small plates are the perfect size to enjoy variation but leave enough space for desserts. The matcha crepe cake was perfect: not too sweet, not bitter, not too much fat. Perfect balance and wonderful taste.

Great experience! I'm a returning guest, Machiya never disappoints.

Food is amazing, hosts are very lovely and friendly. The atmosphere of the restaurant is top notch, a perfect venue to chill and kick back with your loved ones for delicious food and a couple drinks.

Delightful in every way- fantastic atmosphere and music. Lovely drink option and yummy food!

Our meal was OK but as we paid the bill - including 12.5% service - they aggressively tried to mug us into paying an additional service charge. We declined and left with a bad taste in our mouths.

Machiya is a gem we discovered right next door to the Harold Pinter Theatre after watching a musical. We loved this restaurant! Arriving at 9:00 PM, just 10 minutes before the kitchen closed, we were fortunate to avoid any queue. The beef udon soup was the best I've had - the portion was huge, and the meat was tender and flavorful. The katsu sauce was really special, surpassing most I've tried before. The convenient location and late kitchen hours make it perfect for post-theatre dining. I highly recommend this place for anyone looking for delicious Japanese food.

After learning about this place, I was once again reminded of the warmth of my home country, Japan. My heart returns, Thank you :-:

Food was really good, chicken was fresh and sooo soft (Katsu Chicken)! The lady from the service was so cute and polite. Was really nice to visit this place. I would be back for the deserts!

And another lovely meal. We go every time we go to London and it never disappoints. Great service and good food and I would say good portion sizes. Close to her Majesty’s Theatre and other theatres. It is small and cosy. Yes there is a service charge but pretty much all restaurants do that now. You can ask them to take it off but the service is well worth it. A hidden gem

Really tasty food, quick service, friendly staff and fun music. Great value considering where it is too!

Very hot day, but apart from the lack of air conditioning we had a very good time. Excellent food and 100% Japanese management. The owner is super nice.

A lovely restaurant with fantastic food and beautiful service.

The restaurant is not really noticeable from the outside but it’s really a hidden gem for Japanese food! Picked this for lunch as it’s a convenient location for a pre-theatre lunch, the place is pretty cosy though it has two floors but don’t put off by it as the food is worth it. We ordered Katsudon and Gyudon, and both are served rather quickly along with out drinks. The Gyudon is literally filled to the brim with thinly sliced beef which are all nicely flavoured, and the portions are so generous that I cannot finish my bowl of rice at all. I definitely will revisit to try other donburi on the menu!

Very fast and delicious - managed to eat in 30 minutes before the theatre

Lovely people lovely food amazing service!! Would highly recommend to everyone!!

Staff was friendly food was fantastic and the price was fair what more could you want. I am sure to come around again.

The best Japanese restaurant I’ve been too! The food is amazing as well as the portion sizes. The staff are so friendly and welcoming and the atmosphere is great!

This place is absolutely incredible and the closest experience I've had to a Japanese restaurant other than in Japan. There is an incredible range of gluten free options and all the food has been delicious.

Genuine izakaya experience in the heart of London. Chicken starters were hot, juicy and quickly delivered. Good sake selection and draught Kirin. Strongly recommended.

My Japanese wife loved the food. Staff were lovely also. 100% recommend

A real gem, took husband for his birthday 🎂. Amazing food and great service. Thank you!

Please be aware that the restaurant has a self-paying system with QR code at the table. The total bill already includes 12.5% service charge. So don’t leave extra tip at the end. We had the shrimp donburi and the rice was soaked and mushy. Big no no! Overall, meh!

To start, terrible service. If you are going to be a Japanese restaurant, then you should know that service in Japanese restaurant is of the utmost importance. Food portion is small for the price. Can’t understand the long queue. August 2024 - forgot that I’ve been to this restaurant before and did not enjoy the last time. This time. Be warned that the restaurant has a self-paying QR code system. The bill already includes 12.5% service charge. So don’t be fooled into leaving extra tip. Staff at the counter did not seem friendly at all. Has shrimp donburi this time and the rice was soaked and mushy. Big no no! Should make an effort not to come back.

Delicious food and great service. Yuri san is number 1!

Service was fantastic, we were really well looked after. Food was also delicious!

Billy was an amazing host!! 5 Stars!!

Came to London in 2018 and this was our first restaurant, can’t explain how amazing g this place is. We’re back 6 years later. Our server tonight Tsubasa was amazing! The food was outstanding xxx

Tsubasa was a lovely server! we loved the food and the Japanese slipper cocktail was so good

I always like to come back to my favorite Japanese restaurant. The vibe, food, service everything was amazing. Thank you for a best service for Yuri-san. 😄

I cannot find the words to express how much I love this place. I've been to this restaurant 3 times already which is something I usually never do in central London but Machiya's delicious food, Cody environment and extremely friendly and hospitable staff always have me wanting to come back. I look forward to future visits !

Beautiful atmosphere, really chill and the food was absolutely delightful! Tsubasa served us amazingly and was so so welcoming! I’d come here again for sure!

Lovely service and great food. Will definitely come back again.

Excellent food, highly recommend the Pork Katsudon!

Small Japanese restaurant managed by very friendly Japanese people. Amazing food, tried the Chicken Katsudon and their new Courgette / Shrimp rice bowl: great taste, great seasoning. The Chocolate tart was also 10/10 to wrap up a perfect meal!

The pork cutlet in particular was very delicious. It was a shop with a good atmosphere. I would definitely like to go again.

Food was amazing, friendly staff, would recommend 🥰

Always coming back here when in London

Wagyu?? Worst wagyu in the WHOLE world. Not just bit chewy, but you will never be able to bite into it lol. £35 and didnt even get to swallow 1 bit. Teppan beef is just ok, pork katsu is dry af. Treat customers better and get real wagyu next time

Absolutely lovely little place, food was so so amazing !! :)

Pricey and mediocre food. Far from authentic. Not recommended.

Food was top and filling. Nice selection of desserts. Well priced. I would recommend 👌🏾

Amazing food, just like being back in Japan.

Wonderful place to stop off. The service was fantastic and the food couldn't be faulted. Glad we stopped in. My son couldn't get enough.

I really hate to hate this, but our experience just wasn’t great! We arrived and we were placed downstairs when there were still spots upstairs (the downstairs is a crammed up cave), the food wasn’t flavorful at all (I took the chicken katsudon), my friend’s tea was simply impossible to drink (over brewed ?), as she was going to the restroom and I got bored and read the menu, before discovering at the very bottom, next to a random line about allergies, about a hidden service fee of 12%?! Automatically added to your bill? I was shocked so I researched that and learned that it’s optional and you can ask to get it removed, but to me it felt scammy… I asked the waitress and she clearly couldn’t reply properly and explain. Then we waited for a long while with our dishes piled up neatly for anyone to ask us for the bill as it was running late, we eventually decided to go upstairs to pay, the waitress ran after us but we were paying for the bill there. Also, I got annoyed because a couple sat beside us, but they got asked if they’d like to move upstairs, while we didn’t and we were there before ?! Really mid experience and wouldn’t recommend since the food wasn’t impressive to me either !

Absolutely amazing experience, the food was generous, reasonably and the staff was perfect!! Would recommend 100%

Great small place, with fresh food and a quick service. Really nice considering is central london. Will be back!!

If you want Japanese food in London, definitely go to Machiya! The food is also great! The staff are also great! It's a popular restaurant, but the customers change quickly, so I didn't have to wait long to get in. My friend was impressed by the matcha dessert at the end. She said it was so delicious that she almost cried. I will definitely go again! Thank you for the meal :)

Happened to come across Machiya whilst on our way to the Japan Centre. Friendly and welcoming on arrival. Swiftly shown to our seats which were the bar/counter style. The lady serving us was chatty and attentive and easy to interact with. Food arrived pretty quick and was amazing. The pork katsu is better than many I have had (even in other countries) kirin beer on tap is a MUST! Hope to come back once again

Really nice small cozy place and the food was amazing!

Veggie friendly (especially the starters, which we ordered several of to make a full meal). Excellent. Will come again

Delicious food Very cozy atmosphere You can definitely try it out

Delicious food and excellent, efficient service

Really delicious food, we got two different types of donburi (beef & salmon). Atmosphere lovely. Staff lovely!

Recommend literally all small plates especially Kara-age and Slow cooked pork The Yuzu sake cocktail is nice but not too sure bout the lychee one…

Great food, great service, frequented by Japanese. Small and cozy.

The quality of the food is Good,however, the service provided was bad,Unfortunately, I was served the incorrect dish that I had originally ordered. Additionally, the staff members were unable to effectively communicate in English.

Really good food but drinks is where they shine. Try the sake spritz this summer. Rare selection of Japanese Whisky too.

Wonderful lunch. Quite quiet too. The staff speak Japanese and are very friendly.

It wasn't my first time and definitely not the last one! Delicious food

Food was amazing! So tasty perfect for a pre show dinner.

Good food, good service, good atmosphere!

Incredible food and really friendly service. A great pre-theatre experience overall.