Machiya in City of London, Westminster

I came back to London for a league of legends worlds event and this came up as a place to go. I had the pork katsudon l, authentic and tasted so good. What kept me here is all the staff, amazing atmosphere. I knew no one and ended up chatting to people I would of never met. 100% would recommend and come again. Runs and feels like a family and very hard working. Being someone that works in hospitality, I rate this place. Definitely make this a stop by 👌🏻

Great food, but got seated next to toilet.

Great experience, would highly recommend!

Had a lovely lunch at Machiya! The karaage chicken and the niku upon were delicious and such a nice atmosphere.

🍚 Had a lovely lunch here today of shake don and a side of pickled cucumber. HUGE portion sizes and each bite was full of flavour. 💖 Clean, nicely laid out space and friendly and attentive staff. Would love to revisit next time we are in London!

Service was super friendly. Food is amazing. We had an amazing time here. 10/10 would recommend:)

The Japanese service was very good, and I was able to enjoy the taste of Japan at a reasonable price. Thank you for the meal!

Great food, very tasty and well presented. Fast service

Delicious Katsu curry, fast service!

Fab food, great welcome...will come back

I loved the miso aubergine, I loved the cheeky Spanish Oliver Twist that waltzed into my life like a faulty spot light and the rice and mushrooms wooohoooi

Delicious food, fast service, friendly staff 🤩

Very authentic, delicious Japanese food. Service was great too, it felt very homey. Please open a store in Leipzig, Germany too :D

Had very tasty chicken katsu and also delicious starters. The Japanese flight of fancy was rounded off with very, very friendly service - we'll be back! 🚀

If you want Japanese food in London, definitely go to Machiya! The food is also great! The staff are also great! It's a popular restaurant, but the customers change quickly, so I didn't have to wait long to get in. My friend was impressed by the matcha dessert at the end. She said it was so delicious that she almost cried. I will definitely go again! Thank you for the meal :)

My second time here. The best of service and really delicious food!

Amazing food, service is lovely, quick and pleasant.

They gave us a table on Friday without having reserved. Was. The 21. They behaved great. They helped us choose a dish. Go hungry as the portions are generous. Very good flavor.

Good food … quick service and tasty

Extremely rude service and perform racism to Asian people. Not real Japanese food and without Japanese culture - respect to everyone. Be aware the Japanese restaurant next door is under the same company. Different brands, same crew and same kitchen.

Good Japanese food. Interior was nice, but missing chairs with backrest, so it's not comfortable to sit there. Recommended to do reservation, because place can be busy. Serving was good. Payment can be done by scanning qr code from the table, which was super convenient.

Love machiya! I come here every couple of weeks to get my Japanese fix. Reliably tasty and amazing service from Yuri and the whole team.

I went there as seeing the high rate on reviews. Many (or all??) servers and the lady who looked like an owner there seemed to be very friendly to the only regular customers. What I was mostly disappointed was food. I don’t think the chef is Japanese. As a Japanese myself, I cook much better. Also, FYI, after adding 12.5% service charge on the bill, they also ask more tip on credit card payment machine although it’s an option to do so.

Amazing service and Amazing food

Ordered the "large plates" to tonkatsu which I thought was reasonably priced at £17. They asked "with rice?" which of course, tonkatsu needs, along with miso soup, which wasn't part of the plate. Turns out the rice was £5.80!!!!!!! Scam and ripoff. Do not recommend.

Delicious meal - nicest tonkatsu I’ve had outside of Japan. Friendly service and chilled atmosphere. Highly recommended.

Service was v nice & nice space, but food expensive. £60 for 1 of white wine, a chicken katsu curry and a basic beef rice bowl. I guess that's London 2024 😭

Very nice Japanese food spot - highly recommended

I don't usually think of Japanese food in London as being Japanese, but this place really felt like I was in a Japanese izakaya, which really impressed me as I was studying abroad. I'll come back later! ! Thank you 🙏🏻

10/10 recommend to sit at the bar and enjoy the miso aubergine

Amazing place. Delicious food. We will come back!

Great service, very enjoyable Katsu!

love love love this place, the food is phenomenal, the service is great, the staff is all kind and was very speedy. the vibe was really nice inside, will definitely go again!

The best! Very clean and the food is very good!!!

Love the food a little bit expensive but matches the price of London food. Love coming back here every month the food has a consistent taste and texture. Have recommended to many friends and they also share the same opinions. 😃

Authentic Japanese cuisine, delicious!

Fantastic spot- prices are very good too!

The customer service and food were excellent.

Great atmosphere and service. Awesome food!

Fantastic food perfectly cooked with great service. Throughly recommended

I will start by saying that this is extremely well priced given its prime location in central London. The food was good but not mind blowing; the pork belly was very fatty, and the broccoli was nothing special; the fried chicken was good, and I’d recommend the miso aubergine. Service was good but quite slow, this is more a place for a long dinner versus a quick dining option. Atmosphere would’ve been nice except for the DELIVEROO and Uber eats drivers turning up every 2 minutes which wasn’t ideal

Echoing a few others, the food unfortunately missed the mark, and the staff were rather rude.

Lovely food, drinks, and staff 😊

Came here for "Tonkatsu Pork" and it was great. The taste took me back to Japan. They also have Draught Kirin Beer as well 🍻 The "Pork Katsudon" was very nice with a sheet of thin Japanese egg omelette on top. Very filling . The staff were all very nice and felt very welcomed. For the weekends dinner reservations are recommended. Would come back again! I came here looking for pork cutlet. At the first bite, I felt like I was back in Japan. The egg on top of the katsudon tastes just like I imagined, so I highly recommend it. The eggplant dengaku was also delicious with a strong miso flavor and eggplant flavor. Reservations are recommended on weekend nights. I'll come back later!!

The food is excellent! As a tourist I often found my phone battery about to drain at dinner time. I have been to several restaurants asking if they can help me recharge the phone during the dinner - I have my charging cable with me. But surprisingly this simple request always get turned down. I was given the reason like, we cannot touch customer’s phone, etc. Not sure if there is any rule on this. Long story short, when the waiter help me to charge my phone here. He looks like a saint to me. I walk in with an empty stomach, a dying cellphone. Walking out with a full stomach and a half charged phone and a WARMING HEART. BTW, their Wagyu chatsu is a must try!

lovely place, comfy interiors and quite authentic too! Polite and nice staff :)))

The oyakodon was excellent - consistency of the eggs stood out because it’s perfect and not overcooked. Flavourful bowl, not to be missed.

Everything was great, the waitress was very nice and the food was very good, I can only recommend it

Super nice, pleasant, and the food is incredible, frankly very good place I highly recommend!

Rude waiter, I was sat down on the bar area and had to leave early because they started blending ice for cocktails. I literally had a waiter blending ice in front of me (making me deaf!) while I was trying to enjoy my food. Waiters noticed I was getting annoyed but kept on blending ice. Nice food but poor experience for a £40 Brunch.

Great quiet and slightly hidden spot near a very busy area

The taste wasn't all that great, but overall it was okay. It tastes even more delicious thanks to the kind owner.

Good service with friendly staffs

A Small Japanese restaurant, very friendly Japanese people, Amazing food👍👍👍

Food was absolutely delicious! Comfort food and a hug for inside after a long day. Yuri was absolutely lovely as well!

Great and delicious food. Very good service. Would definitely come back.

I've been here twice, and the food is delicious and the staff are very kind and welcoming. This is the store you want to come to when you miss Japan and its taste!

Extremely tasty food, polite and friendly staff. Very quick food and easy to check out. A great experience.

Great staff, great food Thank you 😊

I had a sensational meal at Machiya that was made even more special by the amazing service! Thank you!

Ordered a beef brisket and chicken katsudon. Both were fine but nothing to write home about and won’t be ordering them again. I would prefer the sliced beef (which was available in previous iterations of the menu) rather than beef brisket but I guess this is personal preference. The sauce of the chicken katsudon was pretty heavy. Quite salty and strong - fine for those with that palette - but definitely not the traditional Japanese taste (or to my taste). The most disappointing dish was the chicken katsu curry. The rice used was not Japanese sushi rice but more the standard long grain rice. It’s not obligatory to have sushi rice I guess but I would have expected a better quality of rice at this standard / price range of restaurant. The curry was tasteless (very watery) and the chicken tasted like it was just cooked from frozen and fried directly in the katsu crumbs. Overall I think the quality of ingredients used was very poor rather than the actual cooking. The prices are on the mid to pricey end. It’s one of those places where if you had a great meal you would say that was good and it was worth the price but if it was bad then you will never go back again as it was not worth it. There was hardly any service because you order and pay by scanning the QR code. Our QR code didn’t work and we reported this to the waitress. She indicated she would fix it and she assumed that she did fix it but it still wouldn’t work. We would have appreciated a confirmation from her that she was under the impression that it was fixed so we could tell her immediately that it wasn’t. We waited a while longer before reaching out and I also did an iPhone reaet lol. Anyway just shows the tech is not great. We heard another table also had an issue with the QR code ordering. It seems the restaurant needs to release the table so that table can actually view the menu and order but the releasing process is manual (and in this case doesn’t work) and not automatic. Bit odd and wasn’t a great start. Makes you question why we are paying the 10% service charge if the service was to just give us some tap water, bring us our dishes. and address unsuccessfully the QR code issue. I also wasn’t too pleased when there was the additional tip option on paying the bill. Not sure if they are under different management from the last time I visited. I see the restaurant has some solid reviews so hopefully my experience was just a one off.

Amazing food and service. Would highly recommend

Very affordable Japanese restaurant in the centre of London. I did not take a picture of my own food as I was too hungry to think about it lol. (My husband luckily took a picture though of his) Also, the method of payment makes it super easy in groups!!

This was an experience that made me really question Google reviews. This restaurant is not a 4.6. The seafood is of a shockingly low farmed standard. My wife got the salmon bowl. We’d never seen so much inedible fat on salmon, and it wasn’t cooked properly. When we questioned the waiter, we were told it was correct despite having some pieces cooked thru and some pieces inedible. They did take the inspected pieces and put them in the oven to return to her though. They were still inedible. I got the “king prawn” bowl. Neither of us could finish our dishes. The seafood was not nice at all and there was way too much sauce used for the bowls. The karaage was nicely fried and juicy but SUPER salty. It was a massive let down overall. A one and done visit for me. I gave 2 stars because the service wasn’t bad. The waitress was nice.

There's no point in coming to London if you don't come here. This is a store that is worth coming to, just like the capital of London. My brain was shaking

delicious curry chicken as well as the noodles have 1000% advice from adorable staff😍

Great immersion in Japanese cuisine, the dishes are really very good and the staff are friendly (special mention to the waitress).

Good food, the waiter was very nice

Loved Machiya in Piccadilly Circus! Must-tries: * Niku Udon * Kara Age * Agedashi Tofu * Udon Noodles * Iced Jasmine Lemonade Food was light, authentic, and beautifully presented. Relaxing vibes and clean toilets. Highly recommend! I'll be back.

Small restaurant just off Haymarket, restaurant was pleasant and the service was prompt. We stopped for lunch and only had one course each and food was mainly tasty and all freshly cooked although one dish was a bit plain and lacked enough flavour. Prices were £15 to £25 per dish and circa £5 a drink.

Food amazing, staff lovely, highly recommend

What a wonderful dining experience. The staff were attentive and friendly and fun, the food was excellent and reasonably priced.

delicious, exciting, and a lovely atmosphere. beautiful date night.

Really fantastic food, very glad we stumbled upon this place!

The best Japanese restaurant in London

Food was delicious and very well balanced, the staff were very helpful and polite, would highly recommend this place to anyone

Excellent food and staff. They were all very friendly and attentive. I particularly enjoyed the teriyaki salmon. The small plates are the perfect size to enjoy variation but leave enough space for desserts. The matcha crepe cake was perfect: not too sweet, not bitter, not too much fat. Perfect balance and wonderful taste.

Great experience! I'm a returning guest, Machiya never disappoints.

Food is amazing, hosts are very lovely and friendly. The atmosphere of the restaurant is top notch, a perfect venue to chill and kick back with your loved ones for delicious food and a couple drinks.

Delightful in every way- fantastic atmosphere and music. Lovely drink option and yummy food!

Machiya is a gem we discovered right next door to the Harold Pinter Theatre after watching a musical. We loved this restaurant! Arriving at 9:00 PM, just 10 minutes before the kitchen closed, we were fortunate to avoid any queue. The beef udon soup was the best I've had - the portion was huge, and the meat was tender and flavorful. The katsu sauce was really special, surpassing most I've tried before. The convenient location and late kitchen hours make it perfect for post-theatre dining. I highly recommend this place for anyone looking for delicious Japanese food.

Our meal was OK but as we paid the bill - including 12.5% service - they aggressively tried to mug us into paying an additional service charge. We declined and left with a bad taste in our mouths.

After learning about this place, I was once again reminded of the warmth of my home country, Japan. My heart returns, Thank you :-:

And another lovely meal. We go every time we go to London and it never disappoints. Great service and good food and I would say good portion sizes. Close to her Majesty’s Theatre and other theatres. It is small and cosy. Yes there is a service charge but pretty much all restaurants do that now. You can ask them to take it off but the service is well worth it. A hidden gem

Food was really good, chicken was fresh and sooo soft (Katsu Chicken)! The lady from the service was so cute and polite. Was really nice to visit this place. I would be back for the deserts!

Really tasty food, quick service, friendly staff and fun music. Great value considering where it is too!

Very hot day, but apart from the lack of air conditioning we had a very good time. Excellent food and 100% Japanese management. The owner is super nice.

A lovely restaurant with fantastic food and beautiful service.

The restaurant is not really noticeable from the outside but it’s really a hidden gem for Japanese food! Picked this for lunch as it’s a convenient location for a pre-theatre lunch, the place is pretty cosy though it has two floors but don’t put off by it as the food is worth it. We ordered Katsudon and Gyudon, and both are served rather quickly along with out drinks. The Gyudon is literally filled to the brim with thinly sliced beef which are all nicely flavoured, and the portions are so generous that I cannot finish my bowl of rice at all. I definitely will revisit to try other donburi on the menu!

This place is absolutely incredible and the closest experience I've had to a Japanese restaurant other than in Japan. There is an incredible range of gluten free options and all the food has been delicious.

Very fast and delicious - managed to eat in 30 minutes before the theatre

Lovely people lovely food amazing service!! Would highly recommend to everyone!!

The best Japanese restaurant I’ve been too! The food is amazing as well as the portion sizes. The staff are so friendly and welcoming and the atmosphere is great!

Staff was friendly food was fantastic and the price was fair what more could you want. I am sure to come around again.

Genuine izakaya experience in the heart of London. Chicken starters were hot, juicy and quickly delivered. Good sake selection and draught Kirin. Strongly recommended.

My Japanese wife loved the food. Staff were lovely also. 100% recommend

To start, terrible service. If you are going to be a Japanese restaurant, then you should know that service in Japanese restaurant is of the utmost importance. Food portion is small for the price. Can’t understand the long queue. August 2024 - forgot that I’ve been to this restaurant before and did not enjoy the last time. This time. Be warned that the restaurant has a self-paying QR code system. The bill already includes 12.5% service charge. So don’t be fooled into leaving extra tip. Staff at the counter did not seem friendly at all. Has shrimp donburi this time and the rice was soaked and mushy. Big no no! Should make an effort not to come back.

Please be aware that the restaurant has a self-paying system with QR code at the table. The total bill already includes 12.5% service charge. So don’t leave extra tip at the end. We had the shrimp donburi and the rice was soaked and mushy. Big no no! Overall, meh!

A real gem, took husband for his birthday 🎂. Amazing food and great service. Thank you!

Service was fantastic, we were really well looked after. Food was also delicious!