MacDonalds in Sutton

For some reason the Sutton McD’s ice cream machine never works. I’m either just so unlucky that it just happens every time we come here which I doubt is the case. What a joke I think the staff don’t know how to use it correctly

Ordered a delivery from this restaurant and the order was incomplete, no Big Mac no dips and no straws. The food that did arrive looked like it had been thrown together and was cold . Avoid this McDonald’s , the staff can’t read and order and complete it. This is not the first time it’s happed .

I don't usually write bad reviews but I feel I should warn anyone who orders online from this branch..they are atrocious!!! They can't get orders right and food is always on the cold side!!! I even believe there staff are incapable of doing a good job..we've paid for items that just haven't been included in our delivery. I've ask for a special order a few times and honestly I don't why I bothered they didn't get even close. We've complained online so many times that I personally think that just because they are a nationwide brand it isn't always the best service or worth the food. Don't order here you will be disappointed EVERY time now matter what!! If I could add zero I would

McDonalds in Sutton has created a breakout rest area for Deliveroo and Uber delivery drivers. It occupies seating that was previously available for customers. Visiting today, there were no tables available for customers, however space in the special area for delivery drivers, however there were some there relaxing, playing on their phones, and some having their lunch, which was a chinese takeaway bought from elsewhere. Absolutely ridiculous. Paying customers have to stand up and eat, while they allow the drivers a special area to relax (who are not there employees). Why do they not open the upstairs area, that has been closed for as long as I can remember, if they want to give them an exclusive space? In addition to that, we had to wait 20 minutes for the food, which was cold, the printers on the self service kiosks were not working. Overall, a horrible experience.

Food cold, bap in pieces. When I complained girl behind counter said no to replacung/refund. Manager came, threw bun in bin, and gave me another. No apology, just a surly look, still refund offered. 2nd bap cold. Couldn't be bothered to complain in store, so did so online. Offered a bigmc and fries for £1.99 - the standard price when signing up for app. Don't bother. I guess you get what you pay for - cheap food = cheap quality, untrained staff.

Was very disappointed with my order today kids meals were very cold and the burger was stale and dry as if it was sitting on the counter for 10 minutes before that bought it out to the car

Very very bad customer service. I placed a order and it’s just two items but I need to wait there 45 minutes.

Ordered a Tea, never got the tea, waited ten minutes, asked two members of staff but they weren't interested, showed them my order number, pointed to the cold tea that was left on the machine, and was told that someone from upstairs would deal with it (?!) After waiting 15 minutes I got fed up and left without the cup of tea that I paid for. Shocking service at McDonald's Sutton.

I waited over an hour for my mcdonalds last night from just eat and then it said it was on its way and then randomly said it had be cancelled I was fuming and had promised the kids mcdonalds so we went to Sutton to get it. Massive shout out to Megan we explained what had happened and she was so polite and fiendly and explained what might have happened. She made an awful and annoying situation so much better. Thank you to Sutton mcdonalds.

It’s not often that you come across service from McDonald’s that shockingly poor that’s exactly how I would describe the service at McDonald’s Sutton High Street in Sutton. They missed five items from my home delivery and when I called to complain or figure out the Nextep the manager told me to call Uber eats even though I placed the order within McDonald’s app. No problem I said who am I speaking with so that when I speak to Uber Eats there’s a trail of the people that I’ve give me the right advice et cetera. With this manager who is highly sarcastic very proud of his arrogant self refused to give me any name or any identifying factor or anything that would even recognise the store or the code that I had for the delivery refused to even find out who the delivery driver was refused to do anything to help just to pull me off to Uber eats with a number it was the most rude and patronising conversation I’ve had with someone for the last three years. I am not surprised this restaurant has 2 out of 5 stars. The manager claimed he was the only person on site that was high enough to speak with me but I wouldn’t give his name I think it’s pathetic and I also think it shows that they don’t value their customers, And have no sympathy or compassion this is the third time in 30 days the McDonald’s app has failed to deliver my item completely. I love to know who the manager or so-called manager was in the store that I spoke to you. He clearly knew his restaurant is underperforming and they seem to have a strategy to try to cover their backs rather than fixing their problems. J

Oh my gosh. I ate in with two friends of mine and not only were me and my friends order was late, my other friends order was completely forgotten by the very intelligent staff of this restaurant! 1 out of 5! Food was also cold!!!!

Avoid this one at any cost. Ordered 5 sauces, 2 medium fries and 4 burges adding tomato for 0.20 each! They delivered to me cold and soggy 2 SMALL fries, 0 sauces, no tomato in my burgers and one of them was missing. I have complained on this and in a reply I was informed that the money would be back on my account within 7 days, but when they take the payments - they want it now. This is a total disaster, will never order from them anything and do not recommend it to anyone if you respect your money.

Waited more than 20 minutes just to be let into the restaurant before another 20 minute wait for one McFlurry and a coke with a small cheeseburger. Call themselves fast food - go elsewhere to avoid this snail slow ‘restaurant’.

Firstly my order was wrong I ordered the sweet chilli chicken wrap and had been given bacon and bbq, which the chicken was so dry and I had to really tear it to eat and secondly the first half was just bread and right at the bottom was 1 tiny bit or bacon and 1 piece of bacon fat! Not to mention the chips being cold and absolutely vile! What has annoyed me more is our order was the only order for about 5 mins as it was so quiet in there and they still managed to get it wrong!!

Great work to your staff for keeping to the goverment rules at present. You must be under alot of pressure at the moment

Sutton McDonald's. What a shambles! We were ticket number 26. Number 43's order was served before us! By the time we got our food, the burgers and coffee were lukewarm. I was challenged by a member of staff about how much salt and pepper I...

Fast, fairly hot. Okay. Quarter pounder with cheese is much better than the basic cheeseburger which has a bland bun.

This is not one of the best McDonalds. Located in the middle of Sutton town centre it is a hangout for youths and management seem indifferent to tackle this problem which is off-putting to some customers. The restaurant is always busy with long queues so...

Food was tasty and hot! Really great service! I didn't expect to eat a delicious breakfast:-) I recommend

As they took the fries out of the oil.. looked like the oil has been used for a minimum of 4 or 5 days and no body bothered to change it. . Since i was extremely hungry i ordered a burger.. which wasnt cooked properly...

I visited the revamped store today where I ordered a Peri chicken crisp wrap. I bit into the chicken only to discover that it was raw in the middle and what made matters worse, swallowed a small portion before I discovered the problem. The manager...

I've tried their coffee for the first time and surprised, surprised, it's a good quality coffee! Hopefully it doesn't have strange preservatives! They have good outside seats and definitely good for a sunny day!

It was very busy this evening and we waited ages to be served, suddenly the staff announced they'd run out of fries, 'what are they then? ' i asked pointing at rows if fries waiting to be purchased, then the ladies toilet flooded, I reported...

Waited fifteen mins after going through drive through told to park... then order wrong so had to wait again this is not Fast Food in any wot way

Slow service Lots of people running around doing nothing looking busy Big queues Cold food Under measures from milkshakes missing food from order again Then to top it all squashed burgers because heavier food put on top Just fed up with this branch on old...

I know McDonalds is a fast food restaurant and my expectations should be kept minimal however I don't understand why I have issues whenever I visit this one particular branch. My most recent visit was for my son, his friend and my husband; to pick...

Bem semelhante a qualquer Macdonalds que se coma em qualquer lugar do mundo. Bom que rende uma boa economia com...

Poor service food cold Two women in front complaining about service and time waiting Food absolutely stone cold Staff all looking at the two women complaining not getting on with serving

Just another refurbished burger bar from MD`s you still have to wait to taste the same food that comes out, looking nothing like the picture `s on the wall.

I was not exactly relishing the prospect of a trip to the nether regions of Sutton High Street but my broadband went down in the middle of an intense poker session; I spent the whole evening availing myself of their wifi. They have undergone a...

On the last evening in London..my friends took us to this Fast food chain shop. The service staffs were friendly and served the order quickly. The e- order system caught my eyes.

Si buscas comer al bueno y barato ( a comparación de los restoranes de la ciudad ) cualquier Mac Donalds de la ciudad te servirá, tienen muy buena atención con quienes no hablamos un ingles nativo, ademas poseen los totems de auto atención si es que no deseas enfrentarte con el idioma, ademas tiene wifi libre y una sección especial para niños con juegos touch mientras comen.

busy busy, yet quick service. hot food, nice clean area. polite staff. toilets could do with more attention

went to every macdonalds restraunt in london and the south east same of unedable food the chips were way too salty the burgers are cold and milk shakes flavourless ,the staff most of the time dont pay attention to when placing your order so u end up with the wrong order,and tbh i think u need to also increase the price of your happy meals to by 50% to compensate of the cost of your normal meals , but guarantee i aint coming back to any of your restraunts , if u r looking for a good burger restraunt go to either frankie and bennies or tgi fridays

McDonald's están claramente abandonar su clientela vegetariano, con la eliminación del día barata de su envoltura vegetariana picante, que me agarró completamente! Los baños estaban limpios, pero nada más, tomate ketchup por todas partes y esto fue una noche muy ocupado! El personal se disculpó pero McDonald's es un lugar para la gente que le pagar dinero por mala comida en un ambiente asqueroso.

Staff rude, place is filthy , food served cold. Toilets in need of a serious deep clean. Tables left dirty a floor u stick to

익숙하지 않은 여행지에서 배가 고플 때, 일정에 쫓겨서 간단한 식사가 불가피할 때, 마음 편하게 이용할 수 있는 경제적인 패스트푸드점

Metimos en aquí para un almuerzo rápido durante horas de trabajo. Nunca volveremos.

The food was good had the deli deal chicken roll very tasty. Bed point the noise it really needs some sort of sound proofing to deaden the sound. And parents need to keep the screaming kids noise down and think of others.

Bem no padrão macdonalds. Se você estiver com fome e com o tempo apertado tá valendo. Lanche rápido.

Como um macdonalds de qualquer parte do mundo. A lanchonete é uma boa pedida na hora do sufoco. Quando a fome aperta e o tempo é curto.

Only if I have too will I go to this location. Always busy with kids hanging out and using foul language. Your order takes super long if you want to customize it.

Visitamos nuestros nietos durante el fin de semana y nos fuimos con la elección de los niños de McDonalds. Visitaremos un MacDonalds en muchas ocasiones todo Reino Unido. Este es un MacDonalds, no volveremos. Fue muy decepcionante, el servicio era deficiente y nuestra orden era tan lento que nuestras hamburguesas estaban frías en el momento en que recibimos las patatas fritas. La limpieza de las mesas, etc. también era pobre y los residuos contenedores estaban saturadas; muy decepcionante, no lo recomendaría.

Me encanta McDonalds y creo que es una gran relación calidad-precio. Esta sucursal sin embargo no es uno de los mejores. Un número excepcionalmente elevado de mesas están ocupados por personas sólo estuviéramos pasando o que no han comprado comida. La limpieza no es de lo mejor. Necesita una dirección.

I actually think this one of the oldest Maccy Ds in the South London area, I remember them selling rootbeer in the 90s and having friends birthday parties here where they used to give you a really cool tour of all the fryers, milkshake machines etc. before Health & Safety did a number on everything.

Whole store is soooo dirty! the amount of grime next to all the booths is horrible. would not let my dog eat in this dirty s-hole. The staff are rude, the managers are useless and the food is beyond awfull!!!!

After a very long wait in the double drive though lane, ordered some Chicken nuggets for a snack with BBQ sauce. Got the food home and no sauce. Not impressed. Not a complicated order!