M Club Spa and Fitness in Stoke-on-Trent

Brilliant club with happy helpful staff variety of classes for all and plenty of equipment and pools to accommodate all

Good facilities, all fairly new. Pool and spa area is nice, good range of classes offered. Large gym area. Staff friendly and helpful. This would be a great review if it wasn't for... PARKING CHARGES! £100 fines issued without warning for parking in an end space not causing any obstruction when the car park was full (car park is too small for the number of customers, overflow now offered but charges not refunded). Common sense approach needed to give an initial warning/conversation before imposing a fine and also if fines must be charged then reduce the fees to something reasonable (£20, not £100). Unfortunately I'll be looking for a new gym that doesn't rip you off with parking charges!

Called in to see about a couples membership. The lady on reception made us feel like we were putting her out. Any deal to be had if we both join. No. £55 each. So no flexibility on that. No. Made to feel quite uncomfortable as an older couple. So they won’t be getting our money.

Called this morning to enquire about membership. I’m a veteran and asked if there is any discount for veterans, the short, sharp receptionist told me it’s £55pm for a 6 month contract instead of 12 month contract (even though on website it says £50pm), also a joining fee. Nuffield health give Veterans a 30% discount with no joining fee (£39pm). receptionist couldn’t give one hoot, such a shame club doesn’t support their armed forces.

Good price for a day a day pass. Great place which is clean and modern. Staff are friendly and helpful. Lunch menu was very limited but what we did have was tasty and good portion sizes. My only negative is there are no towels to use. Much easier if you don't have to pack a towel.

Decided to come here to treat my sister to a little spa and a little gym session. Upon arrival we were welcomed by an instant attitude from the female receptionist behind the desk. We then felt like we were being constantly watched by her and the other staff members walking around the gym area. When using some of the machines we could hear the staff members talking about sexual activities ongoing between both themselves and the customers! I think this is highly inappropriate and unprofessional at nearly £50 a month. As a female the gym can be uncomfortable for many reasons however I thought at £50 a month the staff would be way more professional but turns out I was wrong. I will never be attending this disgusting place again! Not only is the equipment cheap china crap and unhygienic! The staff are unprofessional and care more about getting laid than getting people fit!! In other words if your in a relationship or want some human decency and respect, DO NOT GO TO THIS GYM !

Karen was very helpful and showed us the facilities We asked about the crazy golf and she took time out to show us around

There is little to recommend the club and its dinning area. The hygiene and treatment of members Main reasons for cancelling our memberships. We will not look back.

Hygiene standards are shocking. Dirty dated changing rooms with rubbish showers and dirty pool area that i have never seen cleaned. Staff are not following government guidelines and don’t wear masks. Very dingy dark place. Not worth the price at all. I would go as far as saying this is the worst gym/pool facilities in stoke. Staff are useless & don’t seem to last there for a week so that says it all really..... Don’t waste your money here!!

Staff are friendly ..helpful ..classes are fun and instructers help people from beginners to experienced helping them to reach thei own individual goals.There is something for everyone.Gym team are proffesional and friendly -giving encouragement and support.Helping not only with physical support but helping build confidence and self esteem. Encouraging you to have a can do attitude and get over self doubt. I have used both clubs enjoyed the hydro pool ,sauna,steam room , pool .Although I didn't use the plunge pool the benefits are rewarding ....im just a bit shy of the cold personaly!!

Emailed the Mclub for membership charges website didn't work. Phoned and was informed the charge for 14 to 16 year olds was £15 a month. Did not mention an adult would need to be a member. Rang back and asked for the owner or manager to ring me. No response! No wonder the place is always empty!

Well let’s say customer care and attitude is not a trate at this place there is staff who are constantly on phones how unprofessional can this be when members are paying this monthly fee any issues seems to take forever and never seem to be dealt with what are we paying out fees for every time anything seems to happen the manager seems to hide and same again customer care clearly does not come from the top unprofessional staff who clearly get away with far to much never a 5 star environment will be moving gyms very soon as the hygiene in this place is disgraceful

Do not bother! I would give it 0 stars if I could. I joined a few months ago. Asked when I joined if I could join month by month and not join for a year’s contract and was told no. After a few months I was very disappointed in the club considering how much it costs. I found the toilets by the pool and the shower area to be very unclean and unwelcoming. The shower cubicles are tiny and they have in my opinion grubby shower curtains which stick to your body when you are trying to have a shower (who has shower curtains these day!!). In my opinion these are very unhygienic. I was that put off from going I contacted management to see if I could cancel my contract. Was categorically told no. I was then told that I could have joined on a month by month basis…. Something I asked at the time and was told no. I then tried to swap to a month by month basis so that I could cancel after one month and was told no. This is the worst gym I have ever joined in my life. They do not care about their members, only about making money. If you want to go to a nice gym I highly recommend The Nuffield Health, which used to be Greens by the Britannia Stadium.

Not a huge choice of machines. Seems outdated. It is very quiet around lunch hour, which is great. Main gym is very basic.

I have been a menber of serveral fittness clubs in the potteries this club (trentvale) is with out doubt the best, they are in the process of revamping the changing rooms with seperate changing for children whitch is great, the spa has had a refurb, and of course the gym is the best in the world with stoke city using it and out man the worlds strongest man Eddie Hall!! the restaurant is fab with great seating to relax in, one of the main assets of the club is the manager Deb' who is so appraochable and also we have the best cleaner in the world in Chris, and the classes are brill' with shaun and chris, I think the M means marvelous!!

Joined recently due to the clubs brilliant facilities and welcoming nature, joined primally due to use the gym side but the pool and poolside facilities are an added bonus.

I joined primarily for swimming, and was pleased at first because the pool was always almost empty. However, I soon found out why. The floors are always dirty, and there is usually somebody else's hair in the showers. The staff are usually polite and friendly, however when I had a problem and spoke to somebody with more authority she was rude and aggressive. Membership is more expensive than other places, so I would at least expect cleanliness and courtesy. I have cancelled my subscription.

Just the worst gym in stoke. Simple as that. Avoid. They seem to be very unfair to their customers past and present. With so much competition around there really isn't any reason to use this gym.

Sin duda, necesita una mejora en algunas cosas, pero he notado viniendo hacia delante y la mayoría de los empleados son en realidad agradable, funcional y genuina. Nuevos vestuarios en progreso, pero qué horrible horario de clase de estudio. Las necesidades de clases en al menos 5 noches a la semana para satisfacer a todo el mundo, que significa más de baile han! Es increíble, pero sólo sean hace 1 noche una semana por desgracia. ***no se pegan en cualquier profesores inexpertos que no al menos el nivel 2 de calificación para cualquier etm clases de gimnasia aeróbica tipo asociado. Realmente no conseguir a alguien en el nivel de igualdad Sean o marca o sinceramente no te molestes. Jaja.

Lucky to get membership for this place great gym and pool. Staff and instructors are friendly and cheerful. So makes it a great place to make yourself sweaty

very clean, helpful staff, food looks nice and not a bad price .....pool a good size and not overly busy...well worth a visit....

i tried the local dish of staffordshire lobby it was nothing like what i call lobbey it was solid it is supposed to be like soup

El personal de recepción/membresía deje que el frente de la casa abajo en el gimnasio de Newcastle. Me dejaron esperando para unirse durante 30 minutos mientras que el recepcionista y el instructor de ejercicios estaban teniendo un poco de charla. Si ella estaba en comisión, siento que me hubiera visto antes. Mo debería tomar nota de esto, ya que podía haber caminado y se unió a otro gimnasio.

Been a member here at festival park since Mo took it over, it has some short comings but on the whole I find it very good, not sure if some of the reviews here are for the club at festival park or Newcastle, I have never seen a hose running continually and there are curtains in the showers where I go so I am guessing this is Newcastle been there once and it was ok especially the hydrotherapy pool. Food not great at either place but they do a good breakfast. Any complaints I have I take straight to Management and they are soon sorted.

Joined the gym several months ago. It's dirty. In the female changing rooms all of the surfaces are constantly wiped over with dirty wet cloths so they are dirty and wet. A hosepipe runs continually but no one ever uses it to clean the showers. The same plaster has been on the poolside for over a month. It's a great facility but very, very dated. Come on Mo, spend some of the money we pay every month to keep your members happy!

Poor quality, limited food availability. Unattentive staff, expensive. I was here as part of a party and was most disappointed given the market and profile that this facility claims to attract.

I went with a group of friends. Was meant to be having 3 treatments lunch and spa. Due to there equipment breaking we were all told that we could only have two treatments and they were limited and the manager blamed us for the equipment breaking. When I went to ask her about the treatments she put her hand in my face and said that is what your getting. When she came to talk to me she asked me if I was the pregnant lady and didn't think this to be offensive. We couldn't believe the bad treatment and the fact that our complaints have been ignored especially when stood at the bar I heard the bar lady say there was only one bottle of wine and the manager said give it to that group of ladies so they don't keep complaining. I know that other things were said to others in the group but I can't comment as I didn't hear them. She was meant to come and talk to us at the end but just hid away in her office.a terrible experience but luckily I was with lovely people.

The gym has one thing going for it and that's its location! The gym is well equipped with dirty equipment, sweat from days ago doesn't get cleaned till someone complains! The showers either have no doors or have doors with no locks so have fun and the showers only stay on for seconds at a time! If you have a family pass and want to take the kids swimming on Saturday mornings- good luck! The only pool your aloud is the small pool and that's taken over with lessons! The only cleaning I've seen is constant hoovering!

Went on a Wowcher voucher. Great time had. The pool and jacuzzi were lovely. Changing rooms were good however the curtain needed fixing at one end of the rail. Facilities ok. Lady who greeted us was a bit flustered. At first put it down to traffic having been bad and presumed she'd been late. However this seemed to be her general manner. This said she was polite and informative but came across a bit officious. The spa treatments were wonderful. Very relaxing. Girls who did them were polite and professional. Lunch was a let down. I expected more than a plain jacket spud and salad garnish. For £1 you could get cheese and beans. Glass of prosecco was lovely. I would go again but would see what else they could do about lunch. Massages were heaven!

Poor staff, un-friendly place to be, not good at all, not visiting again and wouldn't advise anyone!

Needed somewhere to meet a colleague and this was suggested. Although there were only two tables occupied in the coffee bar the tables were not clean and we ended up cleaning a space ourselves. We wiped the table down with napkins as the counter staff ignored our request to clean the table.The coffee was acceptable and the chairs OK.Looked around the facilities and it all seems rather tired.Wouldn't really rush back.

On two occasions the staff were too busy to get us towels There was no toilet paper in any of the changing room toilets Wasn't dirty but wasn't clean Much smaller than the pictures lead you to believe

Friendliest Spa I have been in staff were so helpfull and looked after us very well.You feel they genuinely care

I inquired about a corporate account for me and my company (30 solicitors). Spoke to Julie and she was one of the rudest and most patronising people I have ever spoken to in my life. Called Nuffield gym and they were very welcoming, we signed straight up.Can't believe poor customer service like this exists in this day and age.

the venue was lovely and modern and staff were friendly and considerate but.....we were a large christmas party booking and i think that they struggled to cope. My own personal food was very good but alot were not happy and some of the tables had to wait some time for service.We had a good time overall though and the disco was great