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4.5

Based on 113 opinions finded in 1 websites

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Nº 270 in 759 in Isle of Wight

Nº 73 of 222 British in Isle of Wight

CUSTOMERS TALK ABOUT DISHES WITH..cakecreamcookedsaladbeautifulcoffeecheeselady
Score
OpinionsNoteTripAdvisor1134.5

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Really beautiful coffee shop and a nice stop off whilst in Sandown. Nice decor and a good range of food on offer. Would definitely stop here again

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HED . 2024-05-07

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I genuinely can't understand the high ratings this cafe has achieved. The decor was tired and tatty, the food was substandard and the staff really couldn't be bothered. In spite of offering "afternoon tea" they were clearly desperate to close up for the day by 2.30 and were turning potential customers away.

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Sarah Jane O . 2022-09-28

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We had the ham and cheese ploughman’s and they were an absolute plate full! Lovely warm bread, nice thick ham and loads of cheese. Salad had a light dressing, not swimming in it, as most places do. Had carrot cake after which again was delicious and a nice sized slice. I’ll be here again tomorrow!

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Alison M . 2022-09-28

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Looked beautiful on the outside but unfortunately the seats were ripped and it wasn’t as cozy as it first looked. The staff weren’t friendly when we walked in which was a shame as a nice smile and a quick hello goes a long way and even when I went to order I felt I was an inconvenience. However the food was good but unfortunately for me the service let them down.

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Helen A . 2022-06-29

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Lulu's is a lovely tea rooms with hard working staff who are very lovely and cater to all eating requirements. Dogs are welcomed and are given treats and the decor and layout are so relaxing. The food is delicious and abundant and very affordable. A lovely, lovely tea room.

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RAN3 . 2022-06-24

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Great fine. Visited twice during my stay. Good choice on the menu. Had the ham and cheese baguette on both occasions. Served with a small side salad and tortilla chips. Baguette was well filled, the salad could of been bigger instead of the added tortilla chips.

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markrP6637RW . 2022-06-17

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Fantastic wonderful tea rooms, super friendly great food and service. Food served hot, fresh and with a smile. Highly recommended

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NottmSi . 2022-05-17

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Lovely breakfast, great service & very quick, thank you & thank you for the doggie biscuits. We will certainly be back next time we are visiting. xx

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H8361XBmelissag . 2022-05-17

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Just popped in as we were waiting for a friend and had time to kill. Friendly Clean and very comfortable.

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Pearl C . 2022-05-15

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Nicely decorated, good food. I had a tuna sandwich, but there is plenty to choose from. Have a tea and a scone for example

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Mignon B . 2022-04-29

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We visited on 14/04/22 Good service from the lady and very good sandwiches filled generously with side salad and crisps just what we needed on our day in Sandown high street.

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Davidalex88965 . 2022-04-14

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Great little tearoom in sandown. Breakfast cooked to perfection and the girl who served us was kind and chatty will definitely come back when we find ourselves on the island again.

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elliek330 . 2022-03-21

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A while since I've had breakfast in Lulu's but very little has changed, the food was good, it's clean and tidy, reasonably comfortable, fair choices and good value. However, it was chilly in there at 10.00 am and hadn't really warmed up much by the time I left. Consequently only an average mark, and perhaps Lulu's might turn the heating on in time for the place to warm up in the future.

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Tony M . 2022-01-08

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I can not fault this establishment, the most friendly staff and service we have ever experienced and the cream tea was incredible, will definitely be returning.

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Michelle080970 . 2021-12-30

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Wonderful little find on our last morning here. So quaint and beautifully themed. Milkshakes were excellent as was the cream tea. Wish we’d found it earlier.

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Laura R . 2021-10-25

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Never ever seen anywhere that thinks it is acceptable to offer Mr Kipling bought in cakes on an afternoon tea. Unbelievable.

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H5063IGkeithw . 2021-09-26

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Chose this, while on a short break to IOW, as it looked bright, comfortable and inviting with a great choice of food and drinks. Lovely warm greeting by the assistant, order was processed quickly and brought to the table by another friendly smiley lady. Planning...

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MickG2012 . 2021-09-21

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Yes a very nice place indeed not like some I could mention in Sandown. Very welcoming and helpful staff - the place is very clean if a bit tatty around the edges. Food was fresh well prepared and tasted excellent.

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FedoraOnTour . 2021-09-21

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Took my mum for a wander into Sandown, decided on Lulu's for lunch Had some lovely food and coffee. Best mocha I've had in a long time!! And the ice cream sundaes are to die for!! Lovely staff and surroundings!! 100% recommend

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32jacquih . 2021-09-20

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Went to Lulu’s for breakfast 2 days in a row, food was amazing, staff friendly and efficient, and a very pleasant atmosphere. Would definitely recommend to friends and family.

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6dawnc . 2021-09-18

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We had our breakfast here on Thursday&Friday 19th&20th of August whilst on holiday at the bayshore ,in Sandown,excellence when it comes to produce ,the food is fresh&cooked to perfection,excellent service and the girls who work in this cafe,are a credit to the business,very polite&professional at...

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Geordie P . 2021-08-23

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Visited on a weekday in August 2021. Ordered ‘High Tea for 2’ to share between Dad and two young daughters. Lulu was kind enough to include a 3rd cake for free. High Tea included two sandwiches, 6 mini cakes, 2 giant scones and the accompanying...

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Demothesis . 2021-08-22

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Very good service and a lovely breakfast will 1000% be coming back..very clean and uniforms looks very professional

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P6718KRjoeg . 2021-08-19

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Had a high tea that came with sandwiches,salad,cakes and scones. Loads of little details with the presentation and around the tearoom, even biscuits for our dog! Girls seemed very hardworking also. Will definitely try and be back on next visit to the little beautiful island...

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daisystone1993 . 2021-08-17

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The girl behind the counter I presume was the bosses daughter. She spent most of her time eating icecream behind the counter. And when her dad came in wirh the dogs she was more interested in them.Not once did she wash her hands after handling...

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529andreyac . 2021-08-14

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Had a full English breakfast me and my husband and my son had baked beans on toast (to many) BEANS SWIMMING the sausages were boiled not cooked shame the egg was not cooked properly and the staff didn’t listen and the glass that the water...

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Rac T . 2021-08-07

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Had a lovely breakfast here on my stay to the island, good menu and prices , nicely decorated cannot complain!

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lewishL1321PB . 2021-07-09

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Visited for lunch - lovely ploughman’s and chilli jacket was way more than expected. Great, friendly service. The Doris day play list was a real treat ❤️ Ended up singing her songs all day

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glamourpuss1967 . 2021-07-06

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We walked up from the beach and stumbled across Lulu’s - popped in and had a lovely panini and cream tea. Great value for money, friendly service and fresh food. We went twice!

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erical940 . 2021-06-25

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We had breakfast every morning of our stay. The tea room is lovely. Staff friendly and breakfast delicious and very reasonably priced. They cook the fried eggs in a heart shape, which is a lovely touch. There is a very varied menu, everything at a...

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Michele1963 . 2021-06-18

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Situated a stones throw from the beach I stopped on way back from my dog walk, their was water outside for my doggy and a biscuit treat on my order( great touch) had a coffee and piece of cake, lovely staff, great decor and very...

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Kell77s . 2021-06-17

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Poor start as you enter it says wait to be seated after 5min we sat our self down,we went to order and the staff were on there phones out side the back door behind the counter. Placed our order and it was wrong....cutlery and cups...

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justins585 . 2021-06-12

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What a lovely cafe. The owners and staff were so lovely and friendly. We had breakfast twice and each time it was well cooked and presented. Definitely recommend if you are staying in sandown. Thankyou lulu.

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th86 . 2021-06-03

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Visited for lunch, very friendly staff, seated us well apart from other diners, good covid practices in place. Relaxing atmosphere, had a 50s feel with similar music playing. Good choice on menu. We ordered sandwiches and panini, which came with a nice side salad and...

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Tracy G . 2021-05-26

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We called into Lulu's for a coffee a couple of days ago and noticed that they had on the menu a Christmas High Tea special. Having already eaten we decided to return today. We phoned ahead and booked a table as this is the best...

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KatmanIOW . 2020-12-17

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Came for lunch with my friend. I had the Turkey stuffing and cranberry baggette and my friend had jacket potato with cheese and beans. Fantastic portion sizes.. baggette served with tortilla chips and salad and jacket potato served with salad and home made coleslaw. Staff...

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Sharon G . 2020-12-03

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Stopped here for lunch on a brief visit . We just had paninis and a pot of tea. The paninis came with a side salad, tacos and were tasty and good value.

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hargrave . 2020-10-11

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Had lunch at Lulu's and it was first class good food and a good price service first class must try if in area but look after small tea shops not many left

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malcolm w . 2020-09-23

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Lovely little tea room. Staff are really friendly, it was nice to see them interact with their regulars. Decor is cute, and there is a well priced menu too. Only thing I would say is that I'd have appreciated being offered a choice of white...

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butterflynel . 2020-09-21

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Nice place but found milk jug encrusted with old milk or cream on the inside. High tea pictured on fb shows butter but ours was missing. It would have been nice to be asked if we would like brown or white bread and to also...

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H5063IGkeithw . 2020-09-10

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Lovely , classy & homely place. Highly recommended, lovely menu and extremely reasonable. It’s always nice not to go to the usual corporate chain type places that are making every High street in England look the same. Well done Lulus.

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Pierre12121313 . 2020-09-09

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visited a few times. Fab staff, fab service and great food everytime. Can take dog in too and they give great dog treats x

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jlheath2016 . 2020-09-02

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Lovely little tea room/cafe. Great staff. Superb Covid measures and good quality food at a very good value. The baguettes are really good, lovely soft bread with a slightly crispy outer. This place also does cooked breakfast alongside the great choice of fillings for sandwiches...

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P256KBbena . 2020-08-27

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Great little meal here with the kids. I visited with my little 1 year old who wasnt happy being in his pram. The owner brought him a little bag of cookies to try to calm him down and some toast. Great service. Lovely jacket potatoes....

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Natalie H . 2020-08-25

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Lulu's has a lovely atmosphere with a nod to the past without being a cliche. We had excellent breakfasts (meat and vege). Served nicely and quick service. We will definitely go back.

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WhyFlyMerlin . 2020-08-16

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I pre-ordered a cheese ploughmans. Oh wow. Little pots of goodness, tasty bread and fantastic cheeses. Absolutely delicious. Many people admired it when I was eating it! Thanks!

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Shoefan1 . 2020-08-05

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This was our first visit since the start of Covid-19 and we were very apprehensive and unsure where to go for a coffee in Sandown.We looked at Lulu's and was very impressed with what we observed.Upon entering the front door we were greeted by a very polite young waitress and asked to sign in with contact details, sanitizer was available and we were shown to a prepared table. Our order was taken at the table by the owner at a safe distance.All staff were wearing face shields and each table is separated from the next by a high clear screen and the floor is all marked out with tape. What was very impressive was that as a table vacated, the staff immediately cleared the table, cleaned everything in that area and I mean everything, and even sprayed a sanitizer in the air. Their effort and cleanliness can not be faulted, so please be patient if you have to wait for a few minutes to be seated.Coffee finished, good as usual, so I went to pay and the only mistake I made was I stepped outside the marked box on the floor - sorry.Thanks for all your efforts in these dangerous times, we will be back soon.

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KatmanIOW . 2020-07-31

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I walked into the establishment with a friend to be greeted with the warmest welcome. The menu offered everything you could want. We only had sandwiches this time which were lovely but will definitely return for a main meal and one of there delicious looking cakes or really yummy looking icecream sundae. Thanks Ladies.

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janinew882 . 2020-07-28

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I love lulu’s. It’s a fabulous place to meet up with family and friends. The staff are great especially Sabrina who’s laugh is infectious and her friendliness is always a joy to be around. The food is lovely ranging from the breakfasts to lunches. I would recommend to anyone

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mallyshag2016 . 2020-02-08

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My son & I entered this establishment with the warmest welcome. The menu was varied with something for all tastes. We had a lovely lunch with 10 out 10 for the food and a overall 10 out 10 for everything. Can't wait to go again.

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janinew882 . 2020-01-31

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Visiting from Australia, we found the tea room lovely. The staff were so friendly and willing to help us with directions and places to visit while on the island. The food was hot, tasty and reasonably priced. I would totally recommend going there for a pot of tea or coffee and a meal.

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Alyson B . 2019-11-14

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Went in yesterday for two bacon sandwiches to take away. Was asked to pay 7.90. I dont think so !! Chichester is expensive but this is taking the mickey. Went accross the road to Daisies and they are 2.50 each. I used to go to "Lulus" before it got taken over and it was very reasonable. I have no idea of other prices on the menu but if this is an indication i would suggest going elsewhere. I never put business's down as i know with food its a matter of taste but prices its a different story. The young girl behind the counter didnt understand the issue at all and the owner wasnt about.

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EdwardTheDog . 2019-10-04

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Needed a late lunch so stopped here for a quick snack. Fancied a sausage sandwich and they served an all day breakfast.Food was lovely. Very clean...fast and friendly. We had a sausage sandwich...tea...coffee...bacon and sausage panini. Reasonably priced as well. A young boy who had finished school was helping and was adorable.Would recommend and will visit again next time in the isle of wight.

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HelenR928 . 2019-09-11

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Really beautiful coffee shop and a nice stop off whilst in Sandown. Nice decor and a good range of food on offer

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hmiller99 . 2019-08-26

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I met a friend in Sandown for a catch-up and we were looking for somewhere for drinks and came across Lulu’s.It’s quite nicely done out and seemed quite busy, I ordered a pot of tea, a coffee and a toasted tea cake.I had a bit of a wait to get served and the lady behind the counter seemed a little harassed by the workload and was not receiving much assistance from “them behind the scenes”.She was friendly enough though when our goodies arrived.My little tea pot took some coaxing to produce any flavour, the tea cake was nice enough though and it didn’t seem too expensive. I was too busy chatting to ask my friend how her coffee was, it looked okay.I wouldn’t come back for a cup of tea, quite a simple thing to fix though, maybe I’ll try again later in the year.

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Rooombiter . 2019-08-19

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I visited for lunch with my family and ordered the cheese and onion panini. We had a long wait for our food, and when we finally received it, I was so disappointed with my panini. It was barely filled...not much cheese and hardly any onion. Real let down. Didn’t stay for dessert...not much choice compared to some other places, so we went across the road to another cafe for dessert.

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Foodiegirl2017 . 2019-08-17

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Noticed Lulu’s on our first visit thru the town and it looked interesting and had lots of people. Rather than get the standard breakfast, sandwich or panini, we decided to try the high tea for two since it was our last day on the island. Cup was not fully clean with tea/coffee spots on it. Only one small pot of tea to share with no offer for more hot water. Tea for two should have been a larger pot or two individual pots instead of one single to share. However, the sandwiches, scones and cream filled sweet cakes were very delicious. Although they were very busy, a smile would go along way in taking the order. It was still very good and we would recommend a visit to Lulu’s if you’re in Sandown.

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445teda . 2019-08-16

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Have visited here quite a lot as a local, the lunches and breakfasts are lovely as are the different cakes and scones. My little boy is made to feel extra welcome with sweets that appear out of the cupboards Everyone is given a warm welcome, even dogs. Would definitely recommend if you are looking for somewhere relaxing with good food!

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boonie_19 . 2019-07-30

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Stopped off here for breakfast on way home good food proper tea in a pot Great value for money,and service with a smile. Recommend it.

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rich-h622 . 2019-07-28

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It must be the worst coffee I have ever had. Visited with my son and daughter and none of us could drink it, more like dishwater. The scones were heavy and dry and service offhand. All in all a very poor experience and will not be returning.

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Lynne P . 2019-07-26

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Visited with my husband small children and dog last week after a beautiful walk along the seafront and The Pier after having a lovely meal on the end of the pier looking out over the beautiful bay (saving the donuts for later on) the lovely staff advised us a good spot for tea and cake (cream tea) as we were planning on meeting my mother for tea, we were utterly delighted! The staff were lovely, a young lady with dark hair called Sabrina served us, she was attentive and very efficient even made a fuss of the dog giving her treats which she seemed very happy about!! Cake was lovely tea hot and freshly made to order, music took you back in time and the atomophere was calm and inviting I would highly recommend to everyone and anyone such a welcoming establishment with GREAT staff! We will be back I’m sure

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Debslovestravel . 2019-07-17

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It says something when the locals use a cafe and as a new local I’ve been in a few times now. People watching and WiFi with decent coffee, freshly cooked lunches and GF options available at sensible prices. I’ll keep coming back.

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BabsInsights . 2019-07-03

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What a lovely place to go to meet up with friends, when out with my Husband and when visitors are over, we love it. I am in a wheelchair and because there is a big step outside I would normally have a problem but the staff always come to help us, we don't have to ask.

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sheepishshirley0329 . 2019-07-03

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What a gem of a place. Great location in Sandown. Beautiful decor. So many cakes to pick. Just a really nice place to go.

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sarahmtyrrell . 2019-07-02

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My friend and I both enjoyed a couple of full English Breakfasts here and found them to be delicious. Will certainly return next time on the Island.

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Fred M . 2019-06-29

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We were looking for a cafe in Sandown that offered a range of food and beverages to suit us all (family of 5). We found that here at Lulu's. The food was fantastic and the staff were so easy to talk to and nothing seemed to be too much hassle.

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saf9922018 . 2019-06-27

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Visited this place for breakfast the other day and to say I was disappointed is an understatement.

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dave_j_curtis . 2019-06-23

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The Saturday I arrived was late afternoon was unsure if anything was available in Shanklin so headed by bus to Sandown where everywhere was closed . Just caught Lulu's five minutes before four when they closed.They kindly prepared me a huge Ploughman's Lunch and a Moca Coffee and told me not to worry about closing time . Not expensive and nice surroundings. Also told me best pub to watch The Cup Final

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Dave S . 2019-06-05

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I was not very complimentary in my first review as I was very disappointed with this cafe after the previous owners had left. However I tried again and while the coffee still not improved a great lot I also ordered a cheese salad sandwich which was first class. The service was good and the surroundings comfortable. Will definitely go again but please please serve better coffee.

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Lynne P . 2019-06-01

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My husband and I visited Lulu’s for lunch on 14th May.

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RMN1955 . 2019-05-17

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Popped in for coffee after wandering around Sandown while on holiday. Not impressed with Sandown but this tea room was lovely. Pretty interior, very clean, friendly service. The cakes and ice cream sundaes looked delicious.

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sueB8447UD . 2019-05-13

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On holiday in Sandown this tea room is very convenient to both the shops and beach. Staff very friendly and helpful. Food is freshly prepared so a little wait but nothing out of the ordinary.

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Dudley T . 2019-05-07

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We were in the town for a few hours and all wanted a bite to eat.. Came across Lulu's and we were so pleased we did. My partner and I both had baked potatoes.. Huge tasty and just gorgeous.. My friend and her family had paninis and also said they were gorgeous plenty of filling and nice fresh bread. Staff are really friendly the lady at the counter especially and it was also a lovely clean place including the loo. Would definitely visit again.

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Slaterpotato . 2019-04-26

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We went in to get some coffee and cakes.

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taha110 . 2019-04-13

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Lovely atmosphere with really helpful pleasant staff. We entered not realising the tea rooms were almost closing, however we were given a lovely welcome and nothing was too much trouble. The food we ordered was freshly cooked and absolutely spot on. I was very impressed. The cakes looked lovely and fresh. We would highly recommend this tea room and we will will definately be back. We were there on a very windy day and the apparent loose door catch is now repaired so lovely and warm inside.

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raffles2012 . 2019-03-16

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Had lovely coffee very welcoming and lovely decor and comfy seats coat stand and pet friendly excellent thank you

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Maureen W . 2019-03-16

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Nice Tea Room, do not recommend visiting this Tea Room on a windy day! The Door keeps blowing open and it is freezing. Some heaters inside would also be a good idea. Otherwise good food.

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Jolson2013 . 2019-03-10

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After a long day, we called in for a snack on the way back to our hotel. We ordered the Coronation Chicken baguette, which came with crisps and side salad, and just as well we shared it as no way could one person have finished it. The pot of tea was enough for us to have two cups each. The lady staff member was very polite and efficient,nothing was too much trouble.

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lesliecatt48 . 2019-03-08

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5 of us had breakfast here recently. Very friendly and helpful service. Good quality breakfast at reasonable price served with a smile !

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Tim F . 2019-02-27

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Quaint little tea room, serving good quality no-fuss food with reasonable prices and friendly staff to serve.

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aaronbird2 . 2019-02-25

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Had a lovely lunch with friends, quality food, tasted so good, freshly prepared and friendly service and reasonable prices.

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mrlukekerr . 2019-02-08

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The previous Café business which was here before was quite good, and since the change to be Lulu’s, the good standards have been maintained.

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Maxcaddy . 2019-01-16

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We sampled all 3 during our stay in Sandown and found each very good. The staff were helpful and frienly and the premises clean and welcoming.

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Diane W . 2019-01-15

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We all had a small breakfast, which included tea or coffee and toast, staff are really friendly, will certainly return

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Oscar F . 2018-12-26

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Came into this tea room for some food and it was delicious! Staff were so friendly and welcoming and would definitely recommend. A nice place to go to when you need company and looking after..

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Millie S . 2018-12-19

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My first visit to lulu's and what a treat, had a lovely lunch and the two ladies that served us was a breath of fresh air, will definitely be coming back and next time will leave room for some of their coffee and walnut cake.

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Getaway788855 . 2018-12-19

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Just had a lovely breakfast, 10/10 , staff are amazing, food cooked to perfection, couldn't ask for anything better! 100% will return

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Lewis B . 2018-12-15

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Great full breakfast, friendly staff and lovely atmosphere - highly recommend this family run tea room

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Lucyann16 . 2018-12-09

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Nice and clean corner establishment for a stop off light bite on the coastal walk. Very friendly staff too.

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Philip H . 2018-11-09

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We have been here many times and where keen to try it under the new owners. The cafe has had a make over and is clean bright and comfortable, they also seem to have cured the problem the previous owners had with condensation, very nice!

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GEOFF D . 2018-11-07

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Fantastic full English, all the basics, very tasty and the service was friendly too. Place appeared spotlessly clean, bright and airy.

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kathoa . 2018-11-01

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My family and i visit lu lu's tea rooms most weeks. It's a very welcoming cosy tea room and the food always looks and tastes delicious! Staff are very friendly and welcoming and is a very pleasant experience would totally recommend.

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Tara B . 2018-10-30

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I often visit with my friend, it has a great atmosphere, lovely , friendly staff and fantastic food. We love their cakes. Well worth a visit

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jo b . 2018-10-11

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Very welcoming with an excellent selection of food both hot and cold including cream teas and a great choice of freshly made cakes which change throughout the week. A very comfortable place for solo travellers too; and pooch friendly..

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Mark M . 2018-10-11

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Just called for coffee and cake as we used to do often when the previous owners had it.

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Lynne P . 2018-09-29

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Hi all one of the best clean and efficient little cafe I have visited in a long time excellent food the young was superb pleasant and friendly the breakfast was superb thanks again if we ever back in sandown I will pop in and see you again for a superb breakfast. Yours in sport Bob and Phyllis.

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b0bthebet . 2018-09-26

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We are regulars for morning coffee at Lulus. It is beautifully decorated, has very friendly staff and the coffee is excellent. It is situated on a busy corner so we can enjoy people watching too. I highly recommend a visit to this delightful venue.

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desac86 . 2018-09-19

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We visited Lulu’s whilst on holiday. The ladies were great and the food, well what can I say. I think I died and went to heaven, especially the coffee and walnut cake. Couldn’t have asked for more. Friendly staff, great atmosphere and great food. Definitely going back. Thank you Lulu’s

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smiffy19712017 . 2018-09-06

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Drinks were good but my two daughters had chocolate cake and it was dry due to being kept in the fridge. I had a teacake which was very good. A little expensive.

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clankester1 . 2018-09-01

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We visited the Upstairs /Downstairs Model shop near by, it's very hilly from sea front up to the High street, so we decided to try this place for refreshments - it was lovely, a family run (I think) business, polite, efficient staff, a nice menu, we found very reasonable prices, and a comfy sit down, what more could you ask for? We'll certainly be returning when next in Sandown.

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MuncherKing . 2018-08-29

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678 Opinions

location-iconThe Esplanade
British
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great place visited many times and staff so friendly, we did have a problem with one meal and although it spoilt our evening it was not charged for and they took care of problem,

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4.5

4329 Opinions

location-iconNewport Road
British
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Remember coming to this pub with my family when I was ten so had to come back 40 odd years later. Disappointed the coffin by the door was gone 😂 but it was a real highlight of our trip. Our dogs were welcomed and fussed over and the food at lunch was amazing, so tasty. Really friendly staff and all the facilities were spotless. Fantastic views over the garden too. A lovely trip down memory lane

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4.5

220 Opinions

location-iconUnion Street
British
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Nice busy cafe, lots going on with a lot of choice to make your own baguette. Popular with the locals for lunch who fancy an upgrade from a morrisons meal deal.

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4.5

1351 Opinions

location-icon4 Church Road
British
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We have been here many times over the years and looked forward to our visit again this year. What a disappointment. We had a cream tea which consisted of a pot of tea, 2 scones, butter, cream and jam. The jam and cream pots were half the size they used to be and the butter was barely there, adequate enough for one scone but certainly not two. The jug of milk supplied did not have enough milk for one cup of tea and we had to ask for extra. I do not drink tea and asked for my tea to be substituted with coffee, big mistake, it was undrinkable. Went we went to pay we were told 'cash only' and I was lucky to find some cash in the bottom of my bag. This should be made clear when you enter and before you order as a lot of people do not carry cash. Our experience was so different to every other visit we wondered if there were 'new owners' but overheard the owner telling other visitors that she had been there 17 years. Sadly will not be returning.

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4.5

785 Opinions

location-iconHolliers Park
British
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I’m really sorry to have to make a public complaint but I sent an email and got no reply. The reason I give it one star despite an overall good price/quality ratio is to highlight this issue and warn other tourists. I dined at this establishment on Saturday September 7, paying at 6.18pm a $98 bill. I added $20 tip in cash and I misunderstood what I had to fill in the receipt, adding a $20 tip as gratuity for a total $118. A staffer working there told me I made a mistake because I was effectively tipping twice, and that she’d strike out the $20 from the receipt so I wouldn’t get charged the tip twice. She told me that she’d do it because they’re honest and that other establishments wouldn’t be that honest. She could have returned the cash but didn’t and also didn’t give me a receipt, but I trusted her word. Yet more than 24 hours later, on Sunday September 8, I got a notification after 9pm saying the amount charged had changed to $118. It’s not fair to make that change more than 24 after the initial charge, as I don’t have the option to return to the diner so all I can do is to email and to ask here to do the right thing and reverse the charge back to $98.