Lucys Coffee House in Stockton-on-Tees

Order food a table of 6 3 people were served finished meal that was ok, over 1 hour wait for rest. NO apology no Communication. Very Poor quality when what did arrive. Disappointing such a fab location and out door area. In answer to your reply to my review. maybe act on your reviews - employ a chef and teach your staff some customer service skills. acknowledgement or apology goes a long way leaving half a table with out food or communication it good! reading your reviews two weeks earlier the food standard was poor for Mother’s Day & still poor.

We stopped by for a late lunch mid-afternoon on a Sunday after our usual place was full. Most tables were reserved, but we got one quite easily. The barman who took our order was quite abrupt about the fact they had no chicken left and gave us ice in our drinks without asking. I had only just gotten back to the table when my food was brought out to me, where my partners arrived a few minutes later even though we had ordered together. The young lady that served was polite and friendly, though. The food was only lukewarm and very disappointing. The beef was tough, and the so-called tiny bit of stuffing was tasteless and hard. The roast potatoes weren't homemade they were frozen,flavourless, and rubbery. The carrots and green beans were undercooked and tasted raw. The Yorkshire puddings were a good size,looked homemade but tasted cold. It was as if the whole meal had been reheated in the microwave, and not even that was done properly. At £14.95 this dinner was certainly not worth a penny. With such awesome competition in the area from places like Anson Farm,this place really needs to up their game as it's no wonder that Anson Farm is always packed out and Manor House isn't. They need to pay more attention to detail, like bringing spoons out with their sauce pots, too. Overall, I will never be recommending this place to anyone or ever eating here again, and I suggest you do the same

Went for a lovely lunch with family. Was very easy to maneuver around with a pram and a disabled family member. Very good facilities and staff helped with the doors. Food and drinks were gorgeous. I had the chicken flatbread it was very tasty.

Visit this place often and I’m always happily impressed. Staff are super friendly and attentive, great food, great drinks, great for sport & even caught a bit of sun in the beer garden

Really disappointed and disgusted with a staff member today. I work as a member of staff for a college which caters towards children with learning difficulties. Myself, two colleagues and two students were on a College sanctioned outing, where we decided to stop at Greg's for some refreshments . Once seated inside, having already purchased our drinks, one of the students requested a cookie but the queue was already quite long. To avoid the student having a meltdown in the middle of the store, I went up to the staff member at the till and tried to explain the situation, asking if I could quickly pay for a cookie. The member of staff (who I later found out was the manager), told me "you have to queue up" in a rather rude tone. I tried to apologise and explain the unique situation, however I was blatantly ignored. The lady who was being served at the time offered to purchase the cookie for the student (a very kind act i must emphasise), however the manager told her no and wouldn't accept the money. I went back to the student to try and explain that we'd have to wait to get the cookie, but the student was getting distressed, so I ended up going back to the till, and a younger staff member saw me waiting and offered to serve me. I am very grateful to this staff member, however disappointed in the manager. More than anything, her lack of acknowledgement or proper communication with me was the most disappointing. I understand that it was a delicate situation as there was a queue, however, the customers in the queue were fine with me going ahead of them as they could see the child was getting distressed, therefore the way the member of staff handled it was disappointing and completely inappropriate, specifically in the way she completely failed to acknowledge me as a customer, and out of spite, rejected another customers offer to pay for the cookie.