Lucys Coffee House in Stockton-on-Tees

I used to love this place, the food is good and the staff have always been and generally still are excellent with the exception of the new lady who is very unprofessional and rude and made me feel very uncomfortable when I went in recently. Being around while she spoke to staff and customers the way she did wasn't pleasant, and she clearly has no idea what she's doing. It's very chaotic in there recently, not at all the relaxing atmosphere I used to go in for. Given the rising costs I understand changes being made but putting up the price of milkshakes and cutting the quality is just cheeky, when you buy "speciality" you expect good quality.

We’ve visited here a few times. Very friendly service from the lady behind the counter (short hair). Welcomed us as soon as we walked in and helped us with our order. Had a lovely brownie and blonde which she warmed up to make it extra soft and warm! Coffee came super quick and was pipping hot. If each business was as welcoming as this one the world would be a better place. Coffee shops like this need the support from locals to keep doing a great job!

Visit this place twice a week and have always loved it, until lately! What has happened. Ordered a speciality milk shake the other day, having previously loved them and this one was diabolical. The woman serving us (very short dark haired) had no clue. I complained saying it had no taste and queried if it was a specialty one and she said it was but said she would make another, this one was no better. It was watery, no taste and certainly did not include the brymore ice cream, this was cheap. She then started to clean the floors around us and brought the advertising boards in from outside, making us feel uncomfortable, like she wanted us to leave, it was 15.30 and the shop does not close until 16.00! She is actually very rude and I have heard her being brusque in manner with the other staff. They are all absolutely lovely by the way. This lady, whoever she is, is spoiling it and cheapening a lovely coffee shop. Come on, sort it out or you will lose all your loyal customers

Bacon sandwich was brilliant. The latte’s were lovely too. But the chocolate milkshake was bland, thin and watery. The almond tart was £3.95 and frankly, not worth that price. Dry and lacking in taste. Confused service and difficult to order. Failed to charge for food. Failed to deliver food we had been charged for. A rather poor experience.

What on earth has happened to Lucy's? The last 2 visits have been so stressful, with staff making wrong drinks , not making the drinks and food orders wrong or actually poor quality ,customers walking out due to being ignored . I waited 30 mins for 2 take out sandwiches and drinks . The drinks were made 25 mins earlier, so were both cold when I went to drink them , both drinks were also the wrong drinks, but because there had been so many mistakes with other people's orders , I didn't want to add to this. My sandwiches were both dry, no mayo or butter on them , both BLTs & contained one chunk of tomato , not even a slice. Im hoping this might be sorted soon as it's such a shame . I'll give it a 3rd go and hope it's back to the usual standard of a couple of months ago .