Lovelady Shield Country House Hotel in Eden

Excellent food. Great gluten and dairy free optiond Really friendly staff. Lovely tea room and shop sold lots beatiful thing cards, cloths, Bags,sweat, Kitchen wear, biscuits,ice cream Great quality.

Lovely spot by the river and the tap water was cold, but thats as good as it gets. All our food was luke warm. The tortilla chips were unpleasant, soggy and nothing I couldn't have done better myself. The sticky kebab wasn't sticky but was very tough. The nan bread it came with (an odd combination for a kebab) was cheap, nasty, unheated, and soggy. Cocktails were disappointing. Wine list was not great. Music would have been fine if we were in a night club, but consequently made conversation difficult. I was glad to leave.

Sat in the garden on a lovely day, nice pint and friendly staff.

Good customer service ,smooth check in . Rooms were clean

Good range of drinks and pizzas. Service charge is automatically added, which is disappointing, especially when you have to order at the bar, and it's already quite pricey for a small local pub. It always leaves a bad taste when it's not until after I pay that I notice that they've added a 10% service charge, feels cheeky. It's not stated anywhere on the menus that they do this.